Anne
You’ll need to back up your EIE data first. Once the db has been restored
you’ll need to delete the existing data then import your EIE data using an
arimport command line.
If you wish to restore your server with a copy of the EIE data, then the
important form to backup is
Thanks for the post Frank. I do quick a bit of this and have had some head
scratch moments!!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: 13 August 2009 07:11
To: arslist@ARSLIST.ORG
Subject: SQL and
I don't believe it does. You could of course map the key to a hidden field
to respect the data integrity, then in the mapping use a function to display
the cleaned value to the end user.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
Frank
Patch the CMDB, I've seen this issue with 2.1 and a later patched fixed it.
Exports of single classes with few records performed fine, but thousands of
records just hung the driver with no output. Occasionally we'd see the
arserver crash as well. I can't for the life of me remember which
Kali
Sounds like maybe your MAC address changed, therefore the licence is not
valid.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: 08 September 2009 07:10
To: arslist@ARSLIST.ORG
Subject: Re: Error
Hi All
Anyone using BMC Password Management, if so can you give me some
experiences, ease of setup, types of integrations you are running.
Matt
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www.au.fujitsu.com
P Please consider the environment before printing this email.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt
Export the AIE jobs.
Open the ARX file and remove the entries related to EIE:Backuploadflag.
Uninstall and Reinstall AIE.
Reimport AIE entries using command line arimport.
Modify AIE jobs to use new instances.
When refreshing prod, make sure you backup and restore your dev AIE jobs. If
you want
Howard
Look under FoundationAdvanced OptionsSystem Settings. I believe it uses
the abbreviation on the Company form.
Matt
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: 27 October 2009 5:21 PM
To: arslist@ARSLIST.ORG
Misi
I'm using patch 2 and it works fine for me, unless I use an incorrect value.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: 29 October 2009 8:36 AM
To: arslist@ARSLIST.ORG
Subject:
I had the 7.5 clients installed on 64 bit vista, and just recently upgraded
to Windows 7 without a problem. I've not tried a clean install though.
Matt
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: 29 October 2009 9:50 PM
Agreed, you can also use the Suppress functionality to tidy the report where
no information is returned.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: 30 October 2009 5:30 AM
To: arslist@ARSLIST.ORG
Not sure which version you are on but the answer is common to all versions
and I documented from page 296 of the Configuring 7.1 manual. You need to
use arcache to create a new user with a fixed licence, then login with the
ghost user and reassign a token.
If you have no fixed licences
You could mitigate that by using the email address as an Authentication
Alias.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: 07 November 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Use email
Gian
Access restrictions are on the tab 17 CTM-PeopleAccessRestrictions in the
People spreadsheet.
For multiple assignments you simply have multiple rows in the 19
CTM-SupportGroupAssociation tab.
Matt
From: Action Request System discussion list(ARSList)
If you are running Sandbox, and have made changes to a CI which then appears
in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon
job.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: 30 November 2009 6:18 PM
to know which filter?
On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell m...@worsy.co.uk wrote:
**
If you are running Sandbox, and have made changes to a CI which then appears
in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon
job.
From: Action Request System discussion
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, November 30, 2009 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
**
ASI:SHR:SandboxCallReconEngine_999
From: Action Request
There isn't. What you can do is create workflow to make the user populate a
text box, then push the contents of that in both your filter and push the
entry into the diary field.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent:
The Remedy v7 Notification Engine builds a formatted Email so you don't need
to worry about that when you upgrade. For standard notification filters, you
could build a formatted message in a text field and send a single field.
Matt
-Original Message-
From: Action Request System
Guys, he's on v6.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: 02 December 2009 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: fields orderer in emails notifications
It seems that Frank is right and
Does anyone have some step by step examples of achieving the above?
Matt
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the
Parent ID on Task equals the Change ID.
-Original Message-
From: Matt Worsdell m...@worsy.co.uk
To: arslist@ARSLIST.ORG
Sent: Fri, Dec 4, 2009 1:49 pm
Subject: Passing Variables between Change and Task
**
Does anyone have some step by step examples of achieving the above?
Matt
_Platinum
If you've added a few fields the quickest and easiest method is to just open
the AST form in the Admin tool and add the fields to the join. The
cmdb2asset utility is more useful when creating a brand new class.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
+1 on that one Peter.
Have a client who customised their CMDB to death and now wants to implement
BMC Discovery.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Peter Romain
Sent: 08 December 2009 9:25 AM
To:
Atif
You don't state which version of remedy you are using, however for all
instances using CMDB you have the option of creating a Delete
Reconciliation Job. That would be the most appropriate way for CMDB based
Asset.
Matt
I have requirement to remove the current assets and import the new
Drew
Do you mean Express?, if so I have the install, contact me off list.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: 16 December 2009 3:01 PM
To: arslist@ARSLIST.ORG
Subject: SQL Server 2005
Atif
Assuming you mean a People relationship in AST:AssetPeople.
It's possible to do that with AIE, however with the import tool you'll need
to create some workflow. What I've done in the past is to create a filter on
AST:AssetPeople where you pass a trigger string such as FullName =
Richard
It is the Chunking Value, they should be able to right click and get the
next chunk of 50. You may change this using the Developer Studio look for
Size of Chunk value on the table field.
Matt
From: Action Request System discussion list(ARSList)
Interesting point Danny, at the moment I'm working on a Service Now
implementation (sorry guys!) and their Saas offering allows for
customisations.
As an aside I'm finding that their product is very interesting in terms of
its features, functionality and how their proposition is structured.
)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: 19 January 2010 20:02
To: arslist@ARSLIST.ORG
Subject: Re: ADV: BMC Launches BMC Remedy ITSM Suite on Demand
Interesting point Danny, at the moment I'm working on a Service Now
implementation (sorry guys!) and their Saas offering allows
No experience of the Analytics install however other install can catch you
out if TCP/IP connectivity is disabled in the SQL Config Manager.
Matt Worsdell
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Janie
Sent: 09 July 2008 14
From experience I've also found the Tomcat Servlet (bundled with 7.1) more
efficient than the New Atlanta version (bundled with 7.0). So if upgrading
and currently using New Atlanta, consider that too.
Matt Worsdell
-Original Message-
From: Action Request System discussion list(ARSList
For the purists the simple answer is 0.
What is their definition of a line of code? An action in an active link or
the active link object itself?
Matt Worsdell
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark
Do you see the filter that actions the notification fire in a filter log?
What method of notification are you using, is it Email or are you using
cross reference?
Depending on version have you double checked the Alert form to see whether
the notification is there?
Matt
-Original
From my experience you'll find an improvement in performance.
Hi, all
Prd Ser ARS 6.3.00 p22 on win2000 SQL2000
Prd Midtier 6.3.00 p16 win2000 IIS ServletExec5 Java 1.4.2_10
Dev Midtier 7.0.00 p01 win2003 IIS ServletExec5 Java 1.4.2_12
everithing is working fine...
people whants us to
Igor
Make sure you set the minimum RAM size in Tomcat also.
Matt
Thank you, Matt, for support!
Uninstalled ServletExec5, Midtier 7.0, JDK 1.4;
Stopped IIS;
Defrag... reboot...
installed Java 1.6_7, Midtier 7.1 p3 (Tomcat 5.5.25)
approx 1-2 hrs work
all is perfect
cheers
: Igor
You are bypassing the ARSystem Server hence why it does not work. SQL
Statements are great for updating records when you do not wish to trigger
workflow, hence the symptom you are experiencing.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Mike
There is a related KB entry:
The plugin server connects back to AR Server using what it thinks is the
Fully Qualified Domain Name (FQDN). This is designed behavior. The FQDN must
be resolvable on the network. In this case, it is not, hence the connection
error is issued. The FQDN in
Never tried it but how about a Computed Group?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: 23 July 2008 14:49
To: arslist@ARSLIST.ORG
Subject: QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done a
There is a hidden config form that has a Round Robin/Capacity assignment
config. I can't remember off the top of my head the name of the form, but it
is stated in the one of the Task pdfs.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Section
- such as Incident Mgt/Advanced Options/Rules
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Monday, August 25, 2008 1:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Task assignment
**
There is a hidden config form
Sivarama
Try deleting the record.
Matt
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti
Sent: 25 August 2008 20:23
To: arslist@ARSLIST.ORG
Subject: Re: Task assignment
**
Hi Matt,
I turned off the
You can create a custom icon used on a class based on a qualification
(different icons for different Primary Capabilities - BMC_ComputerSystem for
example), so assuming there is an indicator on the CI (status?) it should be
feasible.
Matt
_
From: Action Request System discussion
functionality
for this)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: 26 August 2008 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: CI Viewer - Changing the colour of the CI based on downtime
**
You can create a custom icon used
You could use an SQL menu with a union clause.
Example MSSQL syntax.
Select ,value. From ,form.
Where qual
Union
Select '(CLEAR)'
Order by 1
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau
Sent: 26 August
Yes, but you'll need to modify the related filters, one for submit and one
for modify to populate the field.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: 26 August 2008 18:39
To: arslist@ARSLIST.ORG
Subject:
Try it with the /q switch.
Del $RP API Folder$logs/$z1D_RP_Delete_Logs_Day$/*.log /q
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Coleman, Gavin
Sent: 29 August 2008 11:19
To: arslist@ARSLIST.ORG
Subject: Help with Run Process -
You may want to state country, this is an international list.
Matt
Company Overview:
IT Prophets is a Premier BMC partner focused on delivering quality
solutions to solve our clients information technology and process needs.
We are currently seeking Senior Remedy Consultants to join our
+1
I don't have enough time in the day to contribute to this list never mind
BMC DN and other forums of personal interest.
It would be better to direct them to the arslist,
And if they are BMC customers to the Developer Network as well.
We have over 3000 developers on the ARSlist
V7.1 should install fine and I believe is backward compatible to that
version.
Caveat check matrix.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: 08 February 2010 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Workaround for
FWIW I'd be taking the view that the effort does not make sufficient business
sense. Throw in impact on upgrades and maintaining/documenting a further
customisation, it makes even less sense.
Why do they want to add two chars?
Matt
We have a request to change the Incident ID prefix on the
Ah good old DSO, still kicking along, thought the advent of server groups
and hi speed wan links would kill it off.
So that DSO can be used to copy records to other Remedy servers and no
have
conflicting Incident IDs
On Tue, Feb 9, 2010 at 3:36 PM, Matt Worsdell m...@worsy.co.uk wrote
Implement or Install?
The former could be anything betwen weeks and years, the latter a few hours.
I know it's going to take a few hours to install it. And no information
has been provided, or action plan, etc. How much time do y'all think it's
going to take to implement it. First time
Kathy
There will be many opinions on this, so I would suggest you analyse from a
different angle. You need to consider:
1. Reporting Requirements
2. Service Level Agreements
3. Routing Rules
4. Approval Rules
5. Task categorisations
6. Resolution
$LASTCOUNT$ won't work on SQL statement, you either need to
1. use Select count(*) from tablename where qual, and use $1$
returned
2. perform a set field function to return a value from a qualified
search, then use LASTCOUNT from that.
3. Refresh a table field and use
Claire
I'm currently running a project implementing S-Now, replacing both a v7
and a v6 Remedy system, happy to provide you with a persobnal opinion off
list.
Matt
Has anyone here ever investigated or had their management investigate
switching from Remedy to Service-now.com?
If so and you
JavaScript predominantly although it has it's own graphical workflow
interface.
Sent from my iPhone
On 22 Mar 2010, at 18:06, Guillaume Rheault guilla...@dcshq.com wrote:
Hey Bing,
concerned quelled! :-)
So what programming language(s) is Service-Now is developed with?
Guillaume
...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, March 22, 2010 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com
JavaScript predominantly although it has it's own graphical workflow
interface.
Sent from my iPhone
On 22 Mar 2010, at 18:06, Guillaume Rheault guilla...@dcshq.com
All
We have recently performed an upgrade of CMDB 2.x to 7.6 (P1) with
exitsing ARServer upgrade, and Patches for ITSM 703. The upgrade has
successfully completed however looking at the BMC:CORE forms attributes
belonging to the ITSM app, i.e. BMC.AM Namespace do not appear.
We have no Custom
Thanks for the reply Peter, I know that is right, the reply I got from BMC
was arrogant in the extreme.
Good luck with the upgrade.
Matt,
I'm working on an upgrade from AM 7.03 P6 to ITSM 7.6 P1 / CMDB 2.1 P1 to
CMDB 7.6 P1.
I have only done the test upgrade in a Windows 2008/SQL Server
Thanks, but I checked that.
Matt,
You would like to check 'Fields in View' in the form view properties.
Recently we upgraded ITSM 7.0.0.3 to 7.6 and we had the same problem few
fields.
Hope this helps.
--
View this message in context:
Probably easier to just to use a direct sql update.
Matt
Rick and Fred,
I went to the Filter Guide because I couldn't get the Active Link to do
the multiple Commit actions. I may have had a Run if of $OPERATION$ =
CREATE now that I think of it which would stop the second commit.
Another
And it is not possible to upgrade ITSM 5 to 7, migrate yes but not
upgrade. That's a whole can of other worms.
Matt
Actually, the 5.x documents are on the BMCDN. Just do a search for them
there, they're all in a zip file.
Rick
On Wed, May 19, 2010 at 7:55 AM, Arnab Baral
-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: May 19, 2010 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need urgent help
And it is not possible to upgrade ITSM 5 to 7, migrate yes but not
upgrade.
That's a whole can of other worms
http://www.arutilities.com/ is your friend.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kelly Logan
Sent: 19 May 2010 8:29 PM
To: arslist@ARSLIST.ORG
Subject: Mass renaming workflow
**
Hello All,
I would like to modify a workflow
Another option would be to use a Direct SQL Action.
Matt
Hi fellow listers,
This is something which i had tried.
My need was to change a field value in a form after a record is
submitted/modified and the record for which i need the field value change
to
be made is the one which got
I fail to see why, Direct SQL is a legitimate built in option.
Hi,
Direct SQL makes a system hard to manage. If there are built in options
other than Direct SQL, use them instead!
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not
integrity issue. What if BMC changes
the underlying table structures? Plus, if you ever switch databases,
the SQL will have to change.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Wednesday, June
You are trying to add an integer to a Timestamp. Rather than do that split
the process, create a display only integer field (IntegerField) and
perform the following.
Set Fields IntegerField = $TIMESTAMP$
Set Fields IntegerField = IntegerField + (60*60*24*$NumberOfDays$)
Set Fields
Hmm ignore that, I re-read your thread and it would appear that what you
are saying is that $NumberOfDays$ does not have a value?
Is that correct?
You are trying to add an integer to a Timestamp. Rather than do that split
the process, create a display only integer field (IntegerField) and
You want answers to these questions or an opinion on them?
No disrespect to Doug but question 4 is not relevant to how good someone
might be.
Some would be pretty much insulted if asked those questions so who is your
target interviewee? What sort of experience would they have?
Matt
Hi All,
list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Wednesday, June 16, 2010 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
You want answers to these questions or an opinion on them?
No disrespect to Doug but question 4 is not relevant
Not to be confused with DDE-Prod and DDE-Pull.
I'll take number 11
What is the function of DDE-Poke?
DDE-Poke is French for when you have to poke the server to get it to do
what you want.
_
John Atherly
Page 102 of the configuring ARS Manual
Setting up an authentication alias
An authentication alias allows you to use an alternate user name (User Name
Alias) or an authentication string (Authentication String Alias) when the
operating
system or an AR System external authentication (AREA) plug-in
SET, SET ALL, QUERY
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: 17 June 2010 9:02 PM
To: arslist@ARSLIST.ORG
Subject: Its been too long
**
well, I went to go code, and I forgot the execute on action to set the
fields
I expect it's showing teh RequestID and you are confusing with the Inciden
t ID. The Incident ID is not field 1 in ITSM7.
Hi,
We are on ARS 7.1 and when we search for a incident and hit CTRL H or View
Status History, it opens window showing status history of a different
incident.
Is this a
In theory it is unlimited. The relationship is stored on an association
table.
In reality an incident can not be related to itself, nor to another
incident more than once and so the limitation is the number of incidents
submitted less itself.
Hi
I would like to know if some of you knows what
Have you reset the database owner?
sp_dbowner 'aradmin'
Matt
Hi All,
I have mirrored my ARSystem Database with Server 'A' (Principle Primary
DB
server) and Server 'B' (Mirrored synchronized server). Both server 'A'
and
Server 'B' has configured to DB Alias name which is pointing in
Rudra
System Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Monday, July 05, 2010 6:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem Service Unable to Start after ARSystem DB
Would that not be in contravention of the licensing agreement?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell
Sent: 14 February 2009 20:58
To: arslist@ARSLIST.ORG
Subject: Re: Auto-logon to Mid-tier without username and pwd
-450-1297
Matt Worsdell wrote:
**
Would that not be in contravention of the licensing agreement?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell
Sent: 14 February 2009 20:58
To: arslist@ARSLIST.ORG
Subject: Re: Auto-logon
FYI I loaded in a VM environment with only 2GB assigned.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: 17 February 2009 18:50
To: arslist@ARSLIST.ORG
Subject: Heads-up: ITSM 7.5 needs 6 GB of memory ?
**
For all of
Mark
Another option would be a table field with the values displayed and an
editable check box to enable selection. This would give you scope for
additional entries in the future without additional effort if you design
it to be data driven.
Matt
Hello All,
Customer wants a dynamic radio
Love all this talk ogf translation tables and perl scripts to do a job AIE
can do quite happily.
Use the OOTB functionality to create an Alias then do a lookup using
TargetSQL function in AIE to map the Location information as necessary.
Matt
Hi All - we are in the beginning phases of
Yes you can install on another box. it won't affect the existing instance
but will create new ones named differently.
Matt
Hello Friends,
We have an ARS Server installed on Solaris and we want to fetch third
party
data using AIE.
I've already installed AIE on the same machine (Solaris)
In which territory?
What is BMC Professional Services currently charging for an hourly or
daily
rate?
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Not BMC's fault, ITSM is based on ITSP which was produced by a VAR (name
withheld to protect the guilty).
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ccrashh
Sent: 20 March 2009 12:53
To: arslist@ARSLIST.ORG
Subject:
would love to
see added too. :)
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Fri, Mar 20, 2009 at 9:15 AM, Matt Worsdell m...@worsy.co.uk
Open the OBJSTR:Pending form and check for Error entries there. You can
nudge entries stuck Processing using the CMDB Driver.
Matt
I've attempted to create a new CELL_PHONE CI class per my user's
requirements but it's been stuck in 'Change Pending' since yesterday,
and I can't seem to find a
John
You'll need a database link set up. One for your dba I would imagine.
Matt
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: 16 April 2009 22:14
To: arslist@ARSLIST.ORG
Subject: SQL statement
Need a little help
Mike
You will basically need one Identification and one Merge activity at the
very basic level.
Start by creating an Idenitification Group. This will hold the
Identification rules in order of how you wish the CIs to be matched.
For example 'Name' = $Name$ would give you a match on CI Name.
Next
Agreed. Also allows for creation of attributes that are hidden from the
user for processing etc.
Matt
BMC Config Discovery integration via AIE uses the BMC forms rather than
AST so you could consider this a back door recommendation from BMC!
Unless you have specific filters that fire on the
Peter
Am assuming you are doing this in your personal sandbox? Are you promoting
the changes to BMC.Asset at all?
Matt
Hi All,
In the 'BMC Atrium CMDB 7.5.00 Administrator's Guide', Chapter 4, you can
see how to map business services to technical services in the Service
Catalog.
If I try
Peter
Also can you confirm you have a Provider Organisation specified?
Matt
Hi All,
In the 'BMC Atrium CMDB 7.5.00 Administrator's Guide', Chapter 4, you can
see how to map business services to technical services in the Service
Catalog.
If I try this on CMDB 7.5 Patch 1 I can get the
Peter
I've not tried it yet. I'm running Patch 1 so will have a go one evening,
if you don't sort it in the interim.
Matt
Matt,
Thanks for the replies. I take it you can create the mappings and see them
as relationship CIs?.
Yes I'm doing this in my personal sandbox and have organisations
I'd love a copy of this if anyone has one as well please.
Matt
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Suwanski, Ron
Sent: 28 May 2009 16:09
To: arslist@ARSLIST.ORG
Subject: Remedy 6.3 Compatibility Matrix
**
Can someone send me
it but cannot attach to list, message got rejected. I'd be glad to
send separate directly.
Thanks,
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Thursday, May 28, 2009 4:49 PM
To: arslist@ARSLIST.ORG
Subject: Re
Not as a relationship to the AssetPeople form however you could:
Federate a link to the AssetPeople record
Store the owner as an attribute on the CI
Do as previously suggested and store the Owner as a relationship to a person
or organisation.
From: Action Request System discussion
Long shot but someone may have this. Am performing an upgrade from v5 to v6
and having trouble with the permissions format. Need to remind myself of the
fix, does anyone have a copy of the v6 release notes please?
Matt
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