Hi All,
I watched the movie Moneyball a few nights ago. Billy Beane (general
manager for the Oakland A's) had advice for delivering bad news - just give it
to 'em straight. So here goes.
As of April 5th, I'm no longer an employee of BMC Software, Inc.
While my disclaimer has
I'm sure many of you have seen the news articles on BMC going private - e.g.
Exclusive: Buyout firms team up to take BMC Software private -
sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html.
I just wanted to assure everyone that this will be nothing but a
I think (but am not sure) that's a user for integration with Atrium
Orchestrator / Cloud Lifecycle Management.
Did you install your system via the Pre-configured Suite Stack Installer? The
SSI includes default users needed for Proof-of-Concept (POC) demos, but if
you're not using all of the
Ø approval engine is an exception to the normal write license requirements.
Clarification. Currently, that exception is only granted when Approval is
utilized within a BMC provided solution (e.g. Incident, Change, SLM, etc.).
When used with custom / bespoke applications, the exception is not
Additionally, while one can't turn on license usage tracking for just one user;
one could turn on the Historical License Usage function and then search the
form for that particular user. This will only track, however, write licenses
and not read licenses.
-David J. Easter
Manager of Product
Steve,
Unfortunately, BMC's legal department has classified BMC documentation as BMC
Intellectual Property. This means that only authorized BMC employees can
distribute documentation - and then only through methods approved by BMC.
Please remove any BMC documentation from a public site
While there are no specific plans to update the internal technology used for
web reporting at this time, if it is found that a new capability within web
reports that is of value to AR System customers requires such an upgrade, it
would be considered.
Note that it is not that 2.5.1 should be
Great news, indeed. Wonder what they picked as a version number...
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect
Please remind the doctors to utilize the overlay feature so that the origin
“Doug Blair” objects are not lost due to modifications during his upgrade.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or
There isn't a Remedy User client for iOS, but as mentioned there are iOS apps
that enable you to interact with AR System powered applications. A good place
to start is the main mobility web page on www.bmc.comhttp://www.bmc.com where
you can learn more.
You don't mention which version - but I'm assuming 7.6.04 SP4?
In any case, the compatibility matrices can be found here:
http://www.bmc.com/support/reg/remedy-compatibility-tables.html
7.6.04 supports version 1.5.0_12 and higher.
-David J. Easter
Manager of Product Management, AR System
BSM
There's also this one:
https://communities.bmc.com/communities/thread/51218
It contains info both about the enhancement in 7.6.04 SP2 that enables
generating reports for an entered range of dates as well as reference to the
white paper than enables you to modify ITSM reports using an external
Ultimately, it's your call whether you want to take advantage of them or not -
and when you wish to do so. That said, there is a specific reason that you may
wish to convert your existing overwrite overlays to additive overlays prior to
upgrading the applications.
Without granular overlays,
Version 7.6.03.
From the What's New Guide:
Hierarchical group relationships for access control
You can now define a parent-child relationship between access control groups to
simplify permissions management. When this is defined, and when the object
properties allow for permission inheritance,
1. The Tomcat included with AR System is provided as a convenience and is not
intended to convey a required version - or that the provided Tomcat must be
used at all. If it is determined that the currently provided version fails to
provide the minimum necessary functionality, it may be
Remedy ITSM Suite version 8.1.00 (which includes AR System version 8.1.00) is
now Generally Available and can be downloaded by customers with a current
maintenance contract from EPD.
For AR System, the following links may be of interest:
Enhancements in version
Also note that this the numbering policy is documented here:
Time-based Support Policy (Effective for Releases from September 1, 2011 to
present)http://www.bmc.com/support/prod-support-policy-time-based.html
BMC Software uses a three-level numbering scheme with formats
VV.RR.SP (formerly
Many times how I feel reviewing RFEs and Ideas on BMC Communities... :)
http://xkcd.com/1172/
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do
The EPD site has been enhanced to only show those products that you have under
contract with BMC. It may be possible that you have not purchased entitlement
to BMC Analytics for BSM or Remedy Knowledge Management 7.6.04 which is why you
cannot currently see them.
If want to do a trial
Just to clarify, ITBM application ITSM application - so your subject line
might be a bit misleading.
IT Service Management applications (Service Desk, Change, Asset, Knowledge
Management, SRM, etc.) have not yet reached GA for version 8.1.00. Nor has AR
System version 8.1.00 or Atrium Core
with the end-use licenses or do
I need to get that quote from my sales rep?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, January 31, 2013 10:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM in 7.6.04
**
Yes, SRM requires
Yes, SRM requires additional licensing.
You'll need Service Management Specialist licenses for the administrator(s),
analysts or back end technicians.
Or, if you've purchased the Suite User bundle, a user utilizing that bundle
also has SRM rights.
For the end-users you'll need to purchase
It's 8.0.00 - but you could use the instant Remedy OnDemand demo available:
http://go.bmc.com/forms/ESM_ROD_Trial_Sept2012
You do have to put in all your contact info, but once you do it immediately
becomes available - i.e. you do not have to wait for sales person to contact
you or have it set
If you're referring to Alert, there's this from the What's New in 7.6.03
guide:
In addition, the size of the Alert Text field in the Alert Events form has
been increased to 4000 characters. Notify actions that use the alert method can
now send alert messages up to 4000 characters long.
-David
It’s not so much the forms as it is the views…
In the 7.6.04 and 8.0.00 release, all fields in a form are added to the view
overlay and are editable when you created a view overlay. This behavior masks
even the base fields from any upgrades or hotfix. In other words, if you have
a view
try to do a 7.6.04 with it since they just hate how windows server 2012
works now (GUI/IHM) but it's more a human factor :)
Laurent.
On 24 Jan, 2013,at 10:36 PM, Easter, David david_eas...@bmc.com wrote:
Hi All,
BMC would like to better understand how fast Windows 2012 is being
implemented
/licenseze to how the server is configured.
Jason
On Wed, Jan 23, 2013 at 1:57 PM, Easter, David
david_eas...@bmc.commailto:david_eas...@bmc.com wrote:
The ITSM Suite user license bundle that you'd need is the Service Management
Specialist.
-David J. Easter
Manager of Product Management, AR System
BSM
Hi All,
BMC would like to better understand how fast Windows 2012 is being
implemented by BMC Remedy / Atrium customers. So I have a few quick questions:
1. Is anyone currently using Windows Server 2012 in production with AR System
7.6.04 or 8.0.00?
2. Is anyone planning to move to
The ITSM Suite user license bundle that you'd need is the Service Management
Specialist.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not
1. Yes, if you wish them to be able to utilize the premium encryption setting.
If you only wish to use the standard setting, then no.
2. Yes - as defined in the documentation:
Security Policy-Select a security policy:
_ Optional-Clients with and without encryption installed can communicate with
Moving from AR System 7.6.03 to 7.6.04 is a maintenance level upgrade, so it
should not be too much effort.
If you'd like to also take advantage of overlays, you may want to schedule in a
little extra time to get it over with in preparation for future upgrades, but
it's optional until you
.
Take care and thanks
Hbr
Sent from one of Howard's iPads
On Jan 16, 2013, at 2:57 PM, Easter, David david_eas...@bmc.com wrote:
Hi Howard,
No user licenses come with the module. User capacity is purchased
separately from the application.
It is not correct to say the RKM User licenses
Hi Howard,
No user licenses come with the module. User capacity is purchased separately
from the application.
It is not correct to say the RKM User licenses are paper - they are not. You
require an AR System user license to be able to perform administration or
analyst functions within
Just to clarify, by the way, when you provide your credentials to Atrium SSO
you haven't used any licenses. It's when you connect to another application
(e.g. an AR System powered application like ITSM) that Atrium SSO is used to
authenticate the login request - and then everything behaves
Not sure if any of the ITSM Independent Consultants on ARSList were
interviewed for this article, but it's a recommended read for those considering
ServiceNow.
ServiceNow: Disaffected Customers Mark The Peak Of Its Hype Cycle
To clarify, it was AR System version 7.5.00 where this occurred. This is
confirmed in the compatibility matrix:
Known Issues for Remedy Applications and Products
[...]
3. In AR System 7.5.00 and higher, unlimited flashboards no longer require an
additional license add-on
In versions prior to
FYI, the “old PDF” compatibility is still available until the new SPAC utility
can be enhanced to provide the same information as the PDF.
http://www.bmc.com/support/reg/remedy-compatibility-tables.html
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
The 7.6.04 Java Plug-in Server supports a 64-bit JVM.
From What's New: BMC Remedy Action Request System
7.6.04https://docs.bmc.com/docs/download/attachments/165478929/ARS_WhatsNew_7604.pdf?version=1modificationDate=1348031492000
- 64-bit JVM support for Java plug-in server and Full Text
-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, January 04, 2013 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Plugin Server
**
The 7.6.04 Java Plug-in Server supports a 64-bit JVM.
From What's New: BMC Remedy Action
Hi All,
If you've always dreamed about being able to influence the future of AR
System, here's your chance. I'm looking for a technical Product Manager to
help drive development of AR System in Pune, India. While I prefer a
candidate with strong product manager experience, I'm open to
Merging functionality from Analyser into Dev Studio is being discussed for a
future release, yes. Thanks for creating the idea, Thad! We moved the idea
into the AR System forum rather than the BMC Social forum where you originally
posted.
We've done some internal review of the gaps
Hi All,
At WWRUG12, we announced that we're looking for a few energetic customers or
partners to help us test the final move of AR System from a C++ based system to
a Java based system. A few enthusiastic folks signed up, but recently some of
them have been forced to leave the program.
The naming is a little confusing. Just think of it this way:
BMC Chat - upper-case Chat. This is the product that was obtained from the
my-eService acquisition and in the doc link that Prof. Strauss forwarded. It
is intended primarily to provide a Virtual Chat agent for end users as well as
Chat (what version of ARS and ITSM will it work on)
Dave
Thanks for the info, however, what does the customer support notice (11/26/12)
talk about?
It states BMC Chat 8.0, product ITSM 8.0, 7.6.04
Howard
Sent from my iPhone 5
On Dec 10, 2012, at 10:56 AM, Easter, David david_eas...@bmc.com
BMC Remedy Change Management 7.6.04 User Guide
31-Jan-2011
PDFhttp://documents.bmc.com/supportu/documents/43/86/174386/174386.pdf
Chapter 5, page 176:
The Collision Detection tool (under Advanced Functions in the left navigation
pane)
determines if there are other change requests scheduled
If you want historical information, you'd need to use the Historical License
Usage feature in the product - not the License Usage report...
https://docs.bmc.com/docs/display/public/ars8000/Recording+data+in+the+license+usage+forms#Recordingdatainthelicenseusageforms-15127
There is also:
- BMC Remedy Health Advisor:
https://communities.bmc.com/communities/docs/DOC-20770
- BMC Availability and Performance Management:
http://www.bmc.com/products/offering/performance-and-availability-management.html
The BPM product has a KM-Module specifically for AR System. The
There are currently no short term plans to support later versions.
I do not expect that later versions will work since the editor version is
limited by the version of the embedded engine. Later editors will potentially
insert constructs that are not recognized by the AR System web reporting
Hi All,
For those that hadn't yet figured it out, 8.0.0 SP1 was not released as
originally planned in November. Wanted to informally let everyone know that
the content that was in 8.0.0 SP1 has been reclassified as a minor release,
8.1.00. With the change in classification, the release
From: Easter, David david_eas...@bmc.com;
To: arslist@ARSLIST.ORG;
Subject: 8.0.0 SP1 now 8.1.00 - deferred to CY2013
Sent: Tue, Dec 4, 2012 4:58:02 PM
Hi All,
For those that hadn't yet figured it out, 8.0.0 SP1 was not released as
originally planned in November
To: arsl...@googlegroups.com
Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Easter, David
Subject: Re: Using a BIRT Editor to Create or Modify Web Reports
Hi David...
Can BMC Analytics be used with custom applications?
On Tuesday, December 4, 2012 11:35:22 AM UTC-5, Easter, David wrote
@ARSLIST.ORG; arslist@ARSLIST.ORG; Easter, David
Subject: Re: Using a BIRT Editor to Create or Modify Web Reports
I have a client who would like to use Analytics with a custom application and
not the ITSM Suite.
Should they contact the local Sales Rep for a price on Business Analytics
It was fixed yesterday afternoon by IDD. So it was happening, but was
corrected.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not
for Architecture.. so 8 is using what 7 said.
On Fri, Nov 30, 2012 at 10:00 AM, Easter, David
david_eas...@bmc.commailto:david_eas...@bmc.com wrote:
**
It was fixed yesterday afternoon by IDD. So it was happening, but was
corrected.
-David J. Easter
Manager of Product Management, AR System
BSM
@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, November 30, 2012 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: sizing requirements 8.0 -- how to get
**
8.0.00 isn't really much different than 7.6.04 in terms of architecture or
resource usage - so the 7.6.04 doc can still be used for general sizing
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, November 29, 2012 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: compatibility list problems
**
Works fine for me as well in Firefox 16.0.2:
[...]
-David J. Easter
Manager of Product Management, AR System
BSM
End-of-Support for ITSM / AR System 7.6.03 is 16th Jan 2014. It is currently
in limited support.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail
Sounds to me like there may be information missing on both sides, but here's
the raw information.
Under Suite (blue) licensing, license entitlement is sold in bundles. So for
the Service Desk User bundle, you get the following entitlements:
AR User Fixed
Incident Mgmt Fixed
Problem Mgmt Fixed
FYI, Option #2 would very likely be interpreted by BMC Legal as an attempt to
circumvent the EULA, so I would not recommend doing it. I understand that the
spirit of the idea is to address the issue with the Overview Console which will
itself be addressed in a later version. However, the
I've started re-tweeting my responses to BMC Communities when appropriate - so
if you wish to know when I've posted something to BMC Communities, you can
follow me on Twitter: @davidjeBMC
Anyone can do the same, BTW. There's a little Twitter button at the bottom of
each thread you can click
ADDM is not part of the Atrium CMDB license, no.
BMC Analytics licensing is not part of the BSM Dashboards license, no.
Probably best for you to contact your BMC sales representative or partner to
discuss your licensing needs. These products can be made available together as
part of offered
Answered on BMC Communities...
https://communities.bmc.com/communities/message/280344#280344
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do
Remedy Developer Studio is not a product sold separately from AR System.
You cannot purchase just Developer Studio. Developer Studio is a component
that comes as part of a BMC Remedy AR System purchase.
It does not come with a Remedy Application license. Not exactly sure what
was meant by
Officially, BMC Remedy AR System version 8.0.00 supports a minimum of Oracle
11gR1 as the database.
http://www.bmc.com/support/reg/remedy-compatibility-tables.html
[cid:image003.jpg@01CDC310.921C1760]
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
It's in the documentation...
When a user who is assigned a Floating license logs in to AR System, the user
is given a Read license. When the user attempts to perform a search, modify, or
submit operation, AR System checks for an available Floating license, and the
following occurs:
- If a
No – nothing has changed between 7.6.04 and 8.0.00 in that area.
Note, however, there have been no requests to port it over to the Mid-Tier that
I’m aware of either, so if this is something you feel should be done, I’d
suggest posting it as an idea on BMC Communities and find out if others
.
Dave
On Oct 18, 2012, at 8:20 PM, Bruce Sisk
siskbr...@peoplepc.commailto:siskbr...@peoplepc.com wrote:
**
Sounds angry...
Sent from my iPad
On Oct 18, 2012, at 11:12 PM, Easter, David
david_eas...@bmc.commailto:david_eas...@bmc.com wrote:
**
For those that couldn't hear (or understand
https://docs.bmc.com/docs/display/public/ars8000/PDFs
Ready-made PDFs of this space
The following table provides ready-made PDFs that contain snapshots of the
content in this space. Ready-made PDFs are created for new releases and service
packs at the time of their release. Although these PDFs
Ø Setting a remote DB is not recommended for ARS setup.
That is not an accurate statement as it is phrased. The vast majority of our
customers install AR System server on a different machine then where their
database is running - and that is the recommended configuration.
If you meant
Yes. It is the only version of the Eclipse provided BIRT editor that will
create reports that work properly inside of web reporting found in version
7.6.04.
This does not change in version 8.0.0x, by the way.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions
If you’re referring to Single Sign-On authentication, Atrium SSO also supports
SAML in version 8.0.00:
https://docs.bmc.com/docs/display/public/sso80/Using+SAMLv2+for+authentication
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
For those who attended the Zero Downtime (ZDT) prototype proposal presentation
at WWRUG12, we've created an idea in the AR System area of the BMC Communities
to enable you to voice your support (or disapproval) and vote it up (or down)
in priority.
Perhaps a document on BMC Communities?
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My
The chapter on integrating Atrium Orchestrator with AR System can also be found
here:
https://docs.bmc.com/docs/display/public/ars8000/BMC+Atrium+Orchestrator+integration
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions,
https://docs.bmc.com/docs/display/public/ars8000/PDFs
Ready-made PDFs of this space
The following table provides ready-made PDFs that contain snapshots of the
content in this space. Ready-made PDFs are created for new releases and service
packs at the time of their release. Although these PDFs
There are at least two options available:
1. You can enable Historical and Current Licensing usage.
16-Jan-2009 What's New: BMC Remedy Action Request System 7.5.00
PDFhttp://www.bmc.com/supportu/documents/84/15/98415/98415.pdf
Current and historical license usage
To provide data for
And had you stayed around a bit longer, you would have heard that the version
after that will be done totally in
curseshttp://en.wikipedia.org/wiki/Curses_%28programming_library%29. But
don't tell anyone else! ;-)
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions
For those that couldn't hear (or understand) the lyrics being sung at the
celebration - here they are!
Get Over It lyrics
Songwriters: Henley, Don; Frey, Glenn Lewis;
Parody by David J. Easter
I read ARSList and what do I see?
A lotta people cryin' for the W-A-T
They point their crooked little
If it is an OOTB report provided by BMC, you can take advantage of the white
paper describing how to modify OOTB reports:
Using a BIRT Editor to Create or Modify Web Reports White Paper
https://docs.bmc.com/docs/download/attachments/165478929/ARS_UsingBIRTEditor_7604.pdf
-David J. Easter
: Self Service User Licenses
Awesome...so my self service users will never see any not enough license
error messages... Thanks for the quick reply.
Michael Hocks
(651) 366-4091
mike.ho...@state.mn.us
Sent from my iPhone
On Oct 1, 2012, at 5:21 PM, Easter, David david_eas...@bmc.com wrote:
Self
Hi Drew,
Your question is a little twisted, so will try to answer and clarify.
ITSM 7.6.03 and higher provided OOTB reports using the web reporting
capability within AR System - not Crystal/BO. Prior to that, the reports were
Crystal/Business Object based reports. You can create new
Self-service licenses are paper licenses that represent entitlement - there's
no place that you have to enter them.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action
Just to clarify, the necessary version of Business Objects is included with BMC
Analytics. The license for Business Objects comes with the entitlement for BMC
Analytics.
You can also choose to purchase the 'premium' version of users to gain
entitlement to the full Enterprise license key
It is available, so something is missing for you. You may want to check with
your sales representative and make sure that it’s on your support contract.
EPD will only display products that are available on your contract.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium
Yes – Patch 001 released at exactly the same time as 8.0.00. Obviously, the
recommendation is to load Patch 001 right after installing / upgrading to
8.0.00.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions,
release?
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Wed, Sep 26, 2012 at 9:43 PM, Easter, David david_eas...@bmc.com wrote:
**
Yes - Patch 001 released at exactly the same time as 8.0.00.
Obviously, the recommendation is to load Patch 001 right after
Just to clarify, the end-user facing UI has changed significantly in version
8.0.00. The back-end administration portion of the product has not changed too
much from 7.6.04.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The
Yes, but I’d still recommend going the other way. Better to be trained on
8.0.00 and disregard some of the features that aren’t in 7.6.04 rather than
learning 7.6.04 and not knowing about what’s in 8.0.00.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions
The announcement is stuck in the back office for some reason, but version
8.0.00 of the ITSM Suite (including the applications within the Suite) reached
General Availability on 21 September 2012 (last Friday).
The links to What's New Enhancements in version
Yes, it’s city / downtown.
https://maps.google.com/maps?q=fairmont+hotel,+san+josehl=ensll=37.6,-95.665sspn=53.791654,79.013672t=hhq=fairmont+hotel,+san+joseradius=15000z=13
There are several tourist attractions very close by and there’s the Light Rail
mentioned a couple of times to get to
http://www.fairmont.com/san-jose/map/map-and-directions/#3
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC
Depending on your threshold for inconvenience, the VTA Light Rail Service has a
stop very close to the Fairmont - so you could choose a hotel anywhere along
the Light Rail route. You'd obviously need to then pay for light rail and
budget your time appropriately, but it is an additional bit of
I would not recommend taking the train from SFO to San Jose. You’ll have to
navigate three different systems [BART, CalTrain and the Light Rail (or a bus)]
to get to the Fairmont.
If you really need to fly into SFO, I would take an airporter shuttle service
(like SuperShuttle) or something
Just to clarify, BMC Analytics is a BMC product. It is correct, though, that
it is based on an OEM from Business Objects / SAP.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of
According to the documentation, MySQL can be used for the SAP Business Objects
Enterprise XI Central Management System Repository database.
BMC Analytics for Business Service Management Installation and Administration
Guide
http://documents.bmc.com/supportu/documents/70/70/227070/227070.pdf
Remedy On Demand supports multi-organizational tenancy, yes. It's the same
code that is used for on-premise installations, so it supports the same
user-facing feature set.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The
: Friday, September 14, 2012 7:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on Demand Question
**
Hi David,
Thanks. Does it alsosupport DSO with an on premise instance of a customer?
Regards,
Karthik
On 14 September 2012 19:43, Easter, David
david_eas...@bmc.commailto:david_eas...@bmc.com wrote
John,
It's not a yes or a no because the question isn't a yes or no question. Can
I drive 150 mph on a road? Yes. Should I drive 150 mph on a road? Yes, if
it's a race track but no if it's a residential street. Should I drive my 1974
Ford Pinto at 150 mph even on a race track? Probably
The BMC Remedy AR System User client does not include nor have any direct
association with Akamai Netsession Client. If present on your systems, it was
installed by some other entity besides the Remedy User Client installer.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium
Just thinking somewhat inside the box - but wouldn't overlays do the majority
of this for you? Any custom objects you create would be well known/documented
as would any modifications to BMC base objects. The base BMC objects would
remain on the system unchanged. If you really then wanted to
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