Authentication Error

Hi List, ARERR [623] Authentication failed I am able to login in User tool, but not in Mid-tier. Please help me in this regard. Thanks, Rambabu Rudra System Administrator | Managed Services

Resolved: Authentication Error

List, Resolved Changed the admin password of midtier as it is in ar.cfg file Thanks, Rambabu Rudra From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Tuesday, September 28, 2010 1:09 PM To: arslist

Re: Remedy 7.1 New Server installation

Hi Ravi, In my assumption, you can download one more ARServer license by registering the 'B' Server HostID with your PO. Guys, Please clear us if I am wrong. Thanks, Rambabu Rudra System Administrator | Managed Services GSS Infotech Limited, Block B, Third

Re: Service Request Management Portal best practices-disabling Add to cart Button

If it is SRM 7.6 we will disable the add-to-cart through the configuration not to modify the jar file at all Got to the Application Administrator consol in Custom Configuration under service request we will disable the add-to-cart button then add-to-cart functionality will not work Thanks,

ARSystem Server Service getting restarted most of the times

Hi All, Today After noon My Users are not able access remedy for quite some time. I have logged in to remedy box and check arerror.log and found the below error. Please help me finding out the RCA and resolving this below issue. Wed Aug 11 12:49:35 2010 390600 : AR System server

Re: User can't open Home Page

Hi Martin, Please Make sure her profile has the local admin rights if it is a windows environment. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne - martinrd Sent: Thursday,

Re: Update Attachments?

Mark, Can you brief you scenario? So that anyone can help you. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Blankenship, Mark G Sent: Thursday, July 29, 2010 7:48 PM To:

Re: Service Request Approvals based on Requestor's Department

Richard, There is no OOB code. But you have to write a filter on the SRM:Request form. Thanks Regards, Ram Rudra From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Matovu Sent: Tuesday, July 27, 2010 5:45 PM To: arslist@ARSLIST.ORG

Re: Service Request Approvals based on Requestor's Department

, Ram Rudra rambabu.ru...@gssamerica.com wrote: ** Richard, There is no OOB code. But you have to write a filter on the SRM:Request form. Thanks Regards, Ram Rudra From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Matovu Sent: Tuesday

Re: Reporting : How do I get a list of Incidents that I have worked on last week

Yes, You have two fields from the HPD:Help_Desk form, You can get the report requirement. Status_History_Assigned_Time Status_History_Assigned_User Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Mirroring with an instance of 'ARSystem' and with the login ID of 'ARAdmin' are able to login and access the database successfully from all teh DB Servers. if it is something related to ARS app, how can we shot it. Thanks Ram Rudra - Original Message - From: Joe D'Souza jdso

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

. if it is something related to ARS app, how can we shot it. Thanks Ram Rudra - Original Message - From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Tuesday, July 6, 2010 2:41:17 AM Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Something that I

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Ram Rudra Sent: Tuesday, July 06, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Using my SQL Management Studio I can able to access my database from the ARServer

ARSystem Service Unable to Start after ARSystem DB Mirrored

Hi All, I have mirrored my ARSystem Database with Server 'A' (Principle Primary DB server) and Server 'B' (Mirrored synchronized server). Both server 'A' and Server 'B' has configured to DB Alias name which is pointing in the ar.cfg file to talk with Remedy APP server. Now the error is

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

Thanks for the reply Matt, Can you tell me how to do that? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Monday, July 05, 2010 6:26 PM To:

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

No Matt, I have two database servers (SQL 2005) configured with Mirroring concept. Think Server 'A' and Server 'B' are the database server and Server 'A' is having ARSystem Database. Server 'B' is like a copy of ARSystem Database which will synchronized from Server 'A'. when I say failover from

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

If I say in an appropriate way, One ARServer has to point with two DB mirrored servers with a Unique DB name. For Unique DB Name I have configured already the DB Aliasing name in the Database configuration . Thanks Regards, Rambabu Rudra System Administrator -Original Message- From:

Re: Interview Questions - Please help

System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please

Re: Interview Questions - Please help

To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, How long have you been working with Remedy? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 5:37 AM To: arslist

Interview Questions - Please help

utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE

Re: Interview Questions - Please help

Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList

Re: Interview Questions - Please help

Thanks Matt, Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ah Ok

Form name to find out application version and patch

Hi All, Could you let me know what is the form name to find out the ARS installed applications and its version and patch Thanks Regards, Rambabu Rudra System Administrator ___ UNSUBSCRIBE or access ARSlist

ARERR 9130 Connection Refused - Configuration Manager

Hi All, Please help me troubleshooting this issue. When I click on Configuration manager under Change Management console Advanced Functions Configuration manager. I am getting the below error. ARERR [9130] An exception occurred from the WebService class : ; nested exception is:

AREA LDAP Integration - please help me to start it

Hi All, We would like to have our AD integration with our remedy tool. How can I start it. Any guidance would be appreciated. Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives

Re: AREA LDAP Integration - please help me to start it

. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 11:04 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Integration - please help me to start it ** Hi All, We would like to have our AD integration with our

Re: AREA LDAP Integration - please help me to start it

discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated the Response, May I know the information about Base DN

Re: AREA LDAP Integration - please help me to start it

will need to check with them From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, April 28, 2010 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP Integration - please help me to start it ** Thanks and Appreciated

Re: ARS 7.1 with 3rd party monitoring tool integration

service (on a Remedy Mid Tier web server) to push data. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, April 23, 2010 10:16 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 with 3rd party monitoring

ARS 7.1 with 3rd party monitoring tool integration

Hi All, What Software module from remedy do i require to download from BMC EPD site for 3rd party software integrations. Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend

Re: ARS 7.1 with 3rd party monitoring tool integration

In a brief scenario, I will get server alerts from my monitoring tool where the remedy system need to create an incident. How can I do it? I would like to know what kind of integration interface is required on this task. Thanks Regards, Ram Rudra -Original Message- From: Action

Re: How to display DATE field in date format (from DB)

If your DB is SQL, then use this function:- set ANSI_NULLS ON set QUOTED_IDENTIFIER ON go ALTER function [dbo].[fn_Convert_Date_HMS](@i int) returns datetime as begin return (Select DATEADD(second, @i+19800,'19700101')) end Thanks Regards, Rambabu Rudra System

Re: ARReload Issue - Please Help (UNCLASSIFIED)

list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: ARReload Issue - Please Help (UNCLASSIFIED) It's a lowercase l. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action

Re: ARReload Issue - Please Help

On Sun, Mar 28, 2010 at 7:17 PM, Ram Rudra rambabu.ru...@gssamerica.com wrote: ** Hi All, I need help in resolving this issue. I have used the arreload command in my development server as arreload -a Admin -p password -u User and arreload -a Admin -p password -u Group

Re: User is able to login after making status to OFFLINE

Thanks Lee Marsh, We followed your instructions too. But still we are able to login. Any help? Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Monday,

Incident status Report with time calculation of an assignee individual or assigned group

Hi All, Please help us on incident reporting. We required the total time spent on assigned group level and assignee level with each status (from status new to status closed). It should also tell us about the overall time spent on an incident. All the timings we required on minutes only not

Re: ARReload Issue - Please Help (UNCLASSIFIED)

Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 4:02 AM To: arslist@ARSLIST.ORG Subject: Re: ARReload Issue - Please Help ** I am getting the below error after running the given command. Any help would

Re: User is able to login after making status to OFFLINE

: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE Thanks Lee Marsh, We followed your instructions too. But still we

Re: User is able to login after making status to OFFLINE

-Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE As you mentioned below, First point

Re: User is able to login after making status to OFFLINE

Of Ram Rudra Sent: Monday, March 29, 2010 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE As you mentioned below, First point - yes, you are right like only admin will able to login with the changed password, because he only do changes the password

ARReload Issue - Please Help

Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ARReload Issue - Please Help

Help ** Read the documentation on this command. When reloading the Admin user you need to tell the group number 1 as well as the license type. Something like the following: arreload -a Admin -p password -g 1 -l 1 On Sun, Mar 28, 2010 at 7:17 PM, Ram Rudra rambabu.ru

AR commands for Remedy

Hi All, Could anyone from the list help me like what type of command line utilities we have under remedy (I know only one command arcache utility) Thanks Regards, Rambabu Rudra ___ UNSUBSCRIBE or access ARSlist

Re: AR commands for Remedy

) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Thursday, March 25, 2010 9:24 AM To: arslist@ARSLIST.ORG Subject: AR commands for Remedy ** Hi All, Could anyone from the list help me like what type of command line utilities we have under remedy (I know only one command arcache utility

Re: Bypass Approval Phase

, Ram Rudra _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah Sent: Thursday, March 18, 2010 6:09 PM To: arslist@ARSLIST.ORG Subject: Re: Bypass Approval Phase ** Hi, do the following 1- open the Application

Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03

Chowdhury, I am not running my rkm 7.2 with patch002. I have directly applied patch003. I have already done for Main, Incident and Problem consoles. Currently I have an issue with Requester console. Please guide me on it. Thanks Ram Rudra -Original Message- From: Action Request System

Why K.M. continue to ask me login and password Remedy ITSM 7.0.03

. KMS:PM:Create_Session_ID for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for KMS:REQ:Create_SessionID AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra

Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03

I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra

Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03

Thanks Chowdhury, RKM 7.2 with Patch 003 Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, March 15, 2010 11:18 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M

Re: Cannot Load Required Libraries - AR Initialization ERROR - RKM 7.2

) Formatted and installed the completed Windows 2003 OS and tried - NO use. Please help me. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist

Re: Cannot Load Required Libraries - AR Initialization ERROR - RKM 7.2

the error Unknown after logging using appadmin user. I am not able to attach any attachments to the artist for your review on this issue. Thx, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

FW: Error in RKM

Ravi Chandra, Could you please check the DB connection with your RKM Server? Get the logs may help you. Thanks Regards, Rambabu Rudra _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

Re: Error in RKM

Ravi Chandra, Could you please check the DB connection with your RKM Server? Get the logs may help you. Rambabu Rudra _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Wednesday, January 27, 2010 5:38 PM To:

Re: Does anyone know any settings to overthrow users who are more than an hour without using the ARS?

If you are using AR 7.1 ver. Follow the below options:- Login to AR User AR System Administration: Console System Server Information Timeouts In the Timeouts tab Floating License Timeout (Hours) change the Write field to 1 Click on Apply OK. User will be automatically thrown

Re: Info on mail in ITSM 7..3

If you are using AR System 7.1, AR System Email Templates is the Form name which you are looking for. Thx, Ram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Re: Cannot load required libraries - RKM 7.2

Thanks, That is the first error in the error log and from that it looks like it may be trying to establish a connection to the AR Server, and failing for some reason. Is the Remedy server pingable from the new RKM server? What port is the ARS using? Is that accessible? For the above

Re: Cannot load required libraries - RKM 7.2

Thanks, I tried BMC Support KB ID's 20009238 and the second article 20005406 on which machine I need to run removing the arapi, arutil jar files from which machine. I have mid-tier in my current Production ARSystem which is a DB machine and responsible for my arsys too. I haven't installed

Cannot load required libraries - RKM 7.2

Hi List, We have moved our RKM Application to new server. I got two errors initially after moved. First error Database username and DB Schema does not Exist. We have solved the first issue by pointing the RKM DB from old server to new server. Now we are getting another error like There is