://docs.bmc.com/docs/display/chat80(3)
Product
Version(s)
BMC Remedy IT Service Management Suite
8.0.00, 7.6.04
I downloaded the pdf docs that day, but have yet to dig into them.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
. The SLM data records store pointers
to the filters by an identifier, so it may take some tricks to get the objects
to line up properly. By the time you get that figured out, you will probably
have switched to single-malt scotch whiskey - straight!
Christopher Strauss, Ph.D.
Call Tracking
was incomplete or incorrect for 7.6.03 and
7.6.04.00.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
with the IT Process Wiki - which is
current and gives details on all of the revisions.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
with the
following, lovely error message:
Your email with a Subject of: [ Test Email Injection with random text ]
was rejected: [ ]
…and leaves them feeling unfulfilled and unwanted.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
, it is toast until restarted, which may take
several attempts to start clean.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
to restore that db to another server and ARS instance.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent
as documented for a mid-tier against a server
in Development Cache mode, but I set it up in early 2011 and have not needed to
change it. I recall David Easter pointing us to the mid-tier cache setting
docs well over a year ago... there may have been more than one source.
Christopher Strauss, Ph.D.
Call
-specific problems
with Work Info notes fields, but we did notice the behavior change.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
Component
Exchanges, and THERE ARE NONE (the CMDB is empty)! This is a set of data
exchanges to a staging form for People and Users.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From
Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where
Yes, on the server the User Tool can log in using that RPC port instead of the
usual TCP port.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion
the audit (unless the audit is
by Arthur Andersen LLP).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent
blank gray screen where the content should be.
If you click on the Advanced View button at the bottom of the screen you
actually get a correct display, but not in the default view.
Just wondered since I'm sure that you have MANY Mac users in your customer base.
Christopher Strauss, Ph.D.
Call
, but we bailed on Win2K8
for that and other reasons and stayed on Win2K3. There should be a KB article
on it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
the mid-tier cache.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: Thursday, July 05, 2012 9:52 AM
Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Tuesday, July 03, 2012 9:32 AM
2008 vintage. If
you install the SQL Server 2008 Tools you can manage it, assuming that it does
not come with its own management interface; MSDE never did.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From
of security over local user accounts.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser
of the problems we had with
the installers during testing.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
team, but
they have not considered it a problem during their security scans.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
You don't happen to know if there is an SP3 in the works for Atrium Core,
ITSM, and RKM 7.6.04, do you? All of my apps are stuck at 7.6.04 SP1 since the
ITSM SP2 installer was dead on arrival. My server and other ARS components have
been on 7.6.04 SP3 for months now.
Christopher Strauss
induced
by this new misbehavior?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Monday, June 18
) to create a new
HPD:WorkLog record and in the process push updates directly to the associated
HPD:Help Desk record.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
at RemedyForce since it was designed as a
hosted app from day one, so I guess they do have some license credit transfer
available for ITSM Suite --- RemedyForce. You would think that they would
from Numara as well, but if not, that gives you less incentive to stay with a
BMC product.
Christopher Strauss
). Remedyforce would be a
totally different app, as different as, say, ServiceNow, especially since we
have no Force.com experience or investment ANYWHERE in our organization. The
powers that be are looking at it from a perspective of price, which is half of
that for Remedy OnDemand.
Christopher Strauss
that a new scan
for relationships might miss them where active recording does not.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
I know to
guarantee that we move to a non-BMC product line.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Wednesday, May 02, 2012 12:15 PM
To: arslist@ARSLIST.ORG
Oh yeah; one of the reasons (there were several) that we had to keep our RKM
7.2 server up, with the ARS 7.1 server, when we went live with ITSM 7.6.04.01.
RKM 7.6.04.01 was nowhere near ready for production use. Nine months later,
the 7.2 server is still in production.
Christopher Strauss
records for Fixed licenses - for AR Server and BMC:Incident Mgmt -
and there is only one record for each license type for each user - and only
recent users, back to the most recent AR Server service start.
Interesting.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North
(and noticeably
slower than mid-tier 7.1 had been), especially against IE9. BMC does have a
fair amount of new documentation on mid-tier configuration and performance
tuning that will help, but you may have to open an issue with them to get the
correct hotfixes.
Christopher Strauss, Ph.D.
Call
Try a longer timeout; we use 300.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank
. That stopped all attempts to add any of our almost
300,000 customer records to the CMDB.
IF we ever need to actually do this, it will be for current faculty/staff and
NOT students, so we would have to customize these filters anyway to use roles
before enabling them..
Christopher Strauss, Ph.D
update to run once it is installed, since on windows that usually destroys
the registry entries that ARS depends on to find the jre.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System
Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of
Mahmoud Mahdy-Mohamed
Sent: Sunday, April 08, 2012
That's actually one of the things the DevStudio makes easy that was much harder
in the Admin Tool. It is another one of those tools that you MUST have when
working with the ITSM Suite, where MOST of the fields have been hidden in the
user-facing forms.
Christopher Strauss, Ph.D.
Call Tracking
with a 24 screen (1920 x 1200).
Screen size/resolution is absolutely a big factor with this real estate hog.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Tuesday, March 27, 2012 9:35 AM
To: arslist
else on the
server beyond the ARS core. The individual app installers do, because they
depend on ARS core modules, but the inverse is not true.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Monday, March 26
to
add the 7.6.04 changes to overlays that were basically 7.0.02 objects.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
open on this
with BMC Support for MANY MONTHS, and they were never really resolved.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
The last time I checked, the stack installer requires that the database to be
Unicode, which is additional overhead on the db server that you may not need or
want.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
When you download it from the support web it has its own Quick Start Card and
Installation Notes – less than 20 pages of information – but it is what you
will need.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
guess that it is really a data error, but who knows what will happen the next
time we reboot the server (restarting ARS did NOT trigger the error after steps
1 through 4); I did not run 5 through 7 until this afternoon and tonight.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
date:
03/06/2012
Updated:
03/06/2012
So the issue is that if you have installed as, or updated to, ARS 7.6.04.03,
then the Atrium 7.6.04.02 installer fails? Typical behavior for any SP2
installer, in my experience. I’ll be waiting for SP3 on ALL of the
applications.
Christopher Strauss
In my testing last Oct-Nov applying SP2 to an SP1 system consistently hosed the
FTS plugin, and the only solution support came up with was to wait for SP3.
I have not seen SP3 do it on three servers so far, and am scheduled to apply it
to production this month.
From: Action Request System
I'd be curious to know what you see with this in SP3, since as near as I can
tell it made significant changes to how the mid-tier ehcache handles users and
groups, and changed prefetch from push to pull.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
You might try setting Server Information - Configuration - Use Prompt Bar for
to All System Messages so that everything shows up in the mid-tier page
heading.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
that surfaced shortly after the upgrade
for an infrequent user. So maybe, just maybe, it was fixed by 7.6.04.0x.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
on your web
server (we use pure tomcat). The login page in 7.6.04 is different from that
in 7.1, and in my experience leads to a normal login with server specified.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
with prefetching. I suspect
that it can still generate errors, especially since the AR Server is still SP1,
but maybe we will get lucky.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action
Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Thursday, March 01, 2012 11:19 PM
from 7.0) before moving them to the pre-production server.
What am I missing?; it was a long night hacking on the mid-tiers early this
morning.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
, then I don't expect that applying SP3
is going to have anything to do with correcting it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist
Jsmith log in, it
permanently poisons the cache.
I’m not getting anywhere with the SP3 mid-tier and SP1 AR Server, so I will
switch over to a complete SP3 environment and do the same sort of testing.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
size=30 type=text
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, March 02, 2012 1:20
an update tomorrow.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
On 3/1/12 9:16 PM, h@rry hari...@yahoo.com wrote:
Hello Experts,
We are on ARS and ITSM 7.6.04 and are facing an issue where we are
finding
considering it for
production unless someone out there knows better.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
___
UNSUBSCRIBE
, there is no correlation between
the current RKM and all previous versions; totally different architectures.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list
that are going to conflict with each other.
Also, I did test server groups (and abandoned them in 7.6.04), and I seem
to recall that like AREmail, the SLM services could only be running on one
of the servers or they would duplicate escalation actions.
Just some ideas...
Christopher Strauss, Ph.D.
Call
I think that you will find that the 7.6.03 mid-tier and ITSM consoles are
designed for each other, and that the 7.6.04 mid-tier and ITSM console are
designed for each other, and that they do not mix and match very well.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University
the same (or at all) in 7.6.04.x. At this
point I am just happy to have 7.6.04.01 limping along in production with enough
patches to keep it mostly stable.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
Are you running ITSM 7.6.03 in a 7.6.04 mid-tier, or something?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist
, it's working. A corollary benefit of this is that I see outage
notifications and maintain an awareness of what kinds of tickets are being
entered by both support staff and customers.
That may not be what you are looking for, but it works for us.
Christopher Strauss, Ph.D.
Call Tracking
SLM could drive you to it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Melissa Reed
Sent
seeing similar thread deaths from when people tried to log in
to our Kinetic Request web using an iCrap or other mobile device - they
capitalize your login name - but we stopped that by adding some javascript to
the login page to force everything to lower case.
Christopher Strauss, Ph.D.
Call
/she is running Kinetic in an integration with ITSM or
some other application. It's hard to program a Kinetic task correctly if you
don't know exactly what values to push to the application forms.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
Be advised that this was originally broken in 7.6.04.01 (the Modify Request
After Submit setting was ignored) and required a hotfix to the arserver.exe to
fix it. If you are lucky, you already have - or will - miss hitting the
problem.
Christopher Strauss, Ph.D.
Call Tracking Administration
- custom form - CTM:People/User/CTM:People Permission
Groups).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan
: Description = $z1D_Note$
* To: Description = LEFT($z1D_Note$, 99)
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
It installs in a folder under \Migrator\migrator\DeltaDataMigration with BMC
Remedy Migrator 7.6.04.0x.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Pargeter, Christie :CO IS cparg
, and
of course now there is SP2. All bets are off on SP2; based upon our problems
so far with just the installers, it may re-introduce problems that we got
hotfixes for, so I will have to test everything again.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
in SP2), and we had to keep our ARS 7.1 system in production
just to support RKM 7.2.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Mueller, Doug doug_muel...@bmc.commailto:doug_muel...@bmc.com
Reply
Kinetic
Survey/Request/Calendar.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net
Reply-To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
arslist
it (the fact that
there is an __o form once you overlay the original), while it is VERY obvious
in Migrator, and has been since day one. You will also see all of the __o
forms in the arschema table, where they get their own unique schema ids.
Christopher Strauss, Ph.D.
Call Tracking Administration
and did not occur on the 7.6.04.01 server we
were prepping in July for production in August, but I kept the security patch
off all of my other servers until September.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
involved, and where
new JDKs install with a new path. I have seldom seen attempts to upgrade any
of these components work properly - it's easier and safer to just reinstall
them.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
We can hope; the dialog performance problems that we have been experiencing on
production with ITSM 7.6.04.01 Incidents in IE9 have now been tracked down
specifically to flash, and confirmed in my testing.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, November 08, 2011 1:18 PM
To: arslist@ARSLIST.ORG
SQL 2005 to 2008 earlier in the upgrade process
- but not until your AR Server is on a version that supports SQL 2008.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list
like that (like it does for xml, html,
perl, tomcat cfg, etc.). It also doesn't crash until the log file gets too
large for any text editor to reasonably handle, and sometimes not even then.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
collection of defects and
misbehaviors, most of them already mentioned in this thread.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
it was the ITSM
SP2 install that cratered FTS - differently; what fixed that (all new files for
the \fts folder) did not fix the second server, where ITSM SP2 is only a future
nightmare.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
point our
helpdesk manager/knowledge manager threw up his hands and required us to keep
RKM 7.2 in production.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
that costs a lot
of money). I do know what I am missing when I don't get to attend.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
, the
only path that we are left will probably be via a live search, which will
require us to completely change how we use the application. In our case, it's
on the back burner for now; it may be just one more nail in the coffin.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
.
In all cases I have portmapper installed and running on the local machine, but
use a static port for ARS and another for the plug-in port that are both open
in the firewall.
Expect the unexpected with SP2.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
with shortened check intervals set (they are normally at
3600, 0, and 86400 on my servers). All of your problems will be with the
caching.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System
Atrium and ITSM (of course), that require manual intervention before
the SP2 installation will succeed.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
All of the custom groups you create (Companies, Support Organizations, Support
Groups) will have the numeric value for Group Name; that was true in 7.0.02 as
well. It's ugly, but I believe that it is the normal behavior. I would NOT
try to change it.
Christopher Strauss, Ph.D.
Call Tracking
Submit them to BMC Support - they have tools that you/we don't to review the
logs for errors that must be corrected.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Thursday, October 20, 2011 3:09 PM
To: arslist
RKM is on there and FTS _was_ working until ITSM SP2; there were no errors
after applying SP2 to ARS (which includes FTS) or Atrium.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System
confidence for planning a
rapid move to SP2 in the production environment.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
external authentication on a whim, and is currently the most
fragile/unreliable part of the entire ITSM Suite.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
in
ARSERVER (ARNOTE 21)
So far I am not impressed. Also, the problem with logging in that I have been
fighting in Migrator 7.6.04 - all versions since 7.6.03 - was not fixed in SP2,
so that was no improvement.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North
an overlay for HPD:HelpDesk_AuditLogSystem, and
neither of those is in the problematic def file.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist
BMC Support indicates that there is a known defect with a view ID that
basically prevents the ITSM SP2 installer from completing successfully. It
looks like it will affect all of my available environments.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North
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