Hi Claire
We ran MT 8.1 against a Remedy 7.5 environment which worked ok for our
custom forms. We ran into a problem with the SRM Application where the
questions for SRD's were not getting displayed correctly for our users so
we had to switch back to our old mid tier servers.
On the plus side we
@ARSLIST.ORG
Subject: Mid-Tier 8.1 upgrade and Copy to New
**
I have checked the compatibility charts… I just want some real world
clarification.
If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server? Also, if I
want the Copy to New functionality… is it just a Mid-Tier upgrade or an AR
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Munukutla, Ravishankar
Sent: Thursday, July 31, 2014 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 8.1 upgrade and Copy to New
**
7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0 Midtier
onwards IE7 won’t
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New
**
7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0
Midtier onwards IE7 won’t work. Yes, one would get performance gain in
newer versions of midtier and additional security fixes.
Copy to new
your game!
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Munukutla, Ravishankar
*Sent:* Thursday, July 31, 2014 8:50 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New
**
7604 Server should work fine
is being courted by SNOW, you better step up your game!
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Munukutla, Ravishankar
*Sent:* Thursday, July 31, 2014 8:50 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Mid-Tier 8.1 upgrade and Copy
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, July 31, 2014 11:48 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Mid-Tier 8.1 upgrade and Copy to New
**
Thank you for your input! I finally found last night the one of the answers I
was looking for and you
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, July 31, 2014 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 8.1 upgrade and Copy to New
**
Deep breaths, Claire.
It’s just easier to roll your own copy to new since you have control over
copying or clearing certain
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New
**
Deep breaths, Claire.
It’s just easier to roll your own copy to new since you have control over
copying or clearing certain fields.
I disabled Ctrl-T years ago and only gave the “Copy a Ticket”” button to
those
I have checked the compatibility charts… I just want some real world
clarification.
If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server? Also, if I
want the Copy to New functionality… is it just a Mid-Tier upgrade or an AR
Server Upgrade as well?
Has anyone had any real problems
: Monday, July 14, 2014 3:07 PM
To: arslist@ARSLIST.ORG
Subject: CMDB and Remedy 8.1 Upgrade
Greetings everyone. It has been way to long but hopefully I am back for a
while.
I have a chance at a position in North Texas. This position will be upgrading a
7.6.4 system to 8.1. The system is mostly
Greetings everyone. It has been way to long but hopefully I am back for a
while.
I have a chance at a position in North Texas. This position will be upgrading a
7.6.4 system to 8.1. The system is mostly custom but also includes the Asset
Management module and CMDB. As someone who has only
arslist@ARSLIST.ORG
Sent: Mon, Jul 14, 2014 6:16 pm
Subject: CMDB and Remedy 8.1 Upgrade
Greetings everyone. It has been way to long but hopefully I am back for a
while.
have a chance at a position in North Texas. This position will be upgrading a
.6.4 system to 8.1. The system is mostly custom
@ARSLIST.ORG
Subject: Re: 8.1 upgrade
**
Who needs documentation when you have wikis that can be updated behind the
scenes by conflicting groups of BMC staff with no communications to the
customers?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion
overlays?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Friday, February 14, 2014 4:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 upgrade
**
We just spoke to our support
@ARSLIST.ORG
Subject: Re: 8.1 upgrade
**
We just spoke to our support organization and they told us Do Not install AR
System 8.1.01 if you downloaded it before today. They said that it will
corrupt your overlays. We were just about to do it and luckily we did not. BMC
apparently is pulling it off
AR System Server 8.1.01, not ITSM.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, February 14, 2014 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 upgrade
Are you talking about
Of Zandi
Sent: Friday, February 14, 2014 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 upgrade
This should be old news. The bad one was pulled and the new one is coming our
today I think.
Sent from my iPhone
On Feb 14, 2014, at 5:21 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote
-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Zandi
Sent: Friday, February 14, 2014 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 upgrade
This should be old news. The bad one was pulled and the new one is coming
our today I think
o inform my friends in the community that there is a problem and they need to be aware of it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zandi Sent: Friday, February 14, 2014 4:23 PM To: arslist@ARSLIST.ORG Subject: Re:
November 2013 00:06
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 upgrade
**
Who needs documentation when you have wikis that can be updated behind the
scenes by conflicting groups of BMC staff with no communications to the
customers?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From
I was at the RUG last month and in one of the upgrade sessions I recall a
presenter mention that all patches needed be installed before the upgrade.
We are on 7.6.04 sp2. Is it best practice to go ahead and install the
patches to sp5 (I believe) before the upgrade? Or just upgrade?
Saji,
'All Patches' is a REALLY vague thing at this moment...are they talking
about all Server Patches, Application Patchesand one question that I
find questionable about that statementI went from 7.5 directly to
8.1...so I'm not entirely sure how ANY patch in the 7.6 area affects it.
...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Nov 4, 2013 12:37 pm
Subject: Re: 8.1 upgrade
**
Saji,
'All Patches' is a REALLY vague thing at this moment...are they talking about
all Server Patches, Application Patchesand one question that I find
questionable about that statement
-
From: LJ LongWing lj.longw...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Nov 4, 2013 12:37 pm
Subject: Re: 8.1 upgrade
**
Saji,
'All Patches' is a REALLY vague thing at this moment...are they talking
about all Server Patches, Application Patchesand one question that I
find
@ARSLIST.ORG
Sent: Mon, Nov 4, 2013 12:37 pm
Subject: Re: 8.1 upgrade
**
Saji,
'All Patches' is a REALLY vague thing at this moment...are they talking
about all Server Patches, Application Patchesand one question that I
find questionable about that statementI went from 7.5 directly
It requires more digging on our part unless BMC produces a new compatibility
matrix that includes the SP that have new functionality.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Nov 4, 2013 1:15 pm
Subject: Re: 8.1 upgrade
**
We
@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, November 04, 2013 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 upgrade
**
It requires more digging on our part unless BMC produces a new compatibility
matrix that includes the SP that have new functionality.
-Original Message-
From: Rick
Good morning,
I am in the process of upgrading my ITSM 7.6.4 system to 8.1, and I read BMC's
documentation on dealing with overlays but there is something that I'm not
clear on and wanted to come to the list for assistance.
I have added five fields to CHG:Infrastructure Change. Three store
Shawn,
This gets REALLY complex, really fast...but I'll try to explain as best as
I can.
Creating a Form overlay does not immediately mean that you loose the
visibility on the base items.so, if the only changes you have are 5
custom fields..this is REALLY easy.
Upgrade your server to 8.1
If you get this in the next 7 minutes you can ask BMC.
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
Hopefully they plan on covering this scenario already.
Jason
On Tue, Aug 13, 2013 at 7:29 AM,
,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Tuesday, August 13, 2013 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.4 to 8.1 upgrade with overlays storing data
**
Shawn
Has anyone else seen this?
The customer field in the HPD:Help Desk form by default has auto
complete set Leading after 3 keystroke - same with the Site field in
CTM:Location Details. But after the 7.6.04 8.1 upgrade it's now
attempting to auto complete after 1 character, which of course brings
@ARSLIST.ORG
Subject: QBE after 1 character / weirdness after 8.1 upgrade
Has anyone else seen this?
The customer field in the HPD:Help Desk form by default has auto complete set
Leading after 3 keystroke - same with the Site field in CTM:Location Details.
But after the 7.6.04 8.1 upgrade it's now
by default has auto
complete set Leading after 3 keystroke - same with the Site field in
CTM:Location Details. But after the 7.6.04 8.1 upgrade it's now
attempting to auto complete after 1 character, which of course brings
up a warning about exceeding the query limits on anything other than X
Oh thank you! That's great to know.
Very helpful!
___
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Where the Answers Are, and have been for 20 years
Anybody run into the AI upgrade complaining something else is using the
directory, and if so what processes and how did you stop them?
(handle says nothing).
Thanks Daniel
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UNSUBSCRIBE or access ARSlist Archives
**
I just tried to upgrade from 8.0 patch 002 to 8.1 GA on a Windows Server 2012 VM, I had no problem.I upgraded AI just after CMDB (no reboot).Though perhaps you should contact Rab (https://communities.bmc.com/communities/people/rab.boyce%40alderstone.com) it seems he had those kind of problems
Hi Guys,
Is there a specific reason you should re-engineer overlays with granular
overlays before upgrading applications?
We have a 7.6.04 SP2 ITSM install (windows/SQL) on which we have implemented
some customisations using the object overlay method available in 7.6.
These are mostly basic
To: arslist@ARSLIST.ORG
Subject: Converting Overlays to Granular Overlays - before or after ITSM 8.1
upgrade?
Hi Guys,
Is there a specific reason you should re-engineer overlays with granular
overlays before upgrading applications?
We have a 7.6.04 SP2 ITSM install (windows/SQL) on which we have
Thanks for that David,
The new granular overlays are a great step forward and should make
upgrading/patching even easier in the future.
In this case my reason for wanting to do the re-engineering at a later date is
that we are considering doing an in-place upgrade. So if we can leave our
@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel
Sent: Thursday, February 28, 2013 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Converting Overlays to Granular Overlays - before or after ITSM
8.1 upgrade?
Thanks for that David,
The new granular overlays are a great step forward and should make
@ARSLIST.ORG
Subject: Re: Converting Overlays to Granular Overlays - before or after
ITSM 8.1 upgrade?
Thanks for that David,
The new granular overlays are a great step forward and should make
upgrading/patching even easier in the future.
In this case my reason for wanting to do the re
Thanks for the replies guys.
That utility is built into the developer studio in 8.1 now and is indeed very
handy when converting to granular overlays.
What would be awesome would be if anything added/modified was a different
colour, anything removed was faded etc or something along those
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