Filter table loop / Decrypt() issue - resolved - posted for note only

2006-05-05 Thread Ben Chernys
, Key) guide (succeeding): set fields X = X + tCry + ; set fields Val = decrypt(tCry, Key) Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 (0162) 175 0956 GMT + 2 Email: mailto:[EMAIL PROTECTED] Web

Does Init-Form: have no effect on Mid-Tier?

2006-05-09 Thread Ben Chernys
to launch a hidden form - ie fire a form through an AL on the Home form or login.jsp so that nothing is visible to the user? Cheers Ben Chernys ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Nested Active Link Guides ARS 6.03 Patch 16

2006-05-10 Thread Ben Chernys
the single guide. Finally, look at your logs. Guide are a little hard to follow in the logs but you will know exactly what is happening and why. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 (0162) 175 0956 GMT + 1

Re: Importing data with embedded \

2006-07-25 Thread Ben Chernys
Try doubling them: \\ The backslash is (commonly) an escape character. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 (0162) 175 0956 GMT + 1 Email: mailto:[EMAIL PROTECTED] Web: http://www.softwaretoolhouse.com

Re: Your article on web re diary fields.

2006-09-13 Thread Ben Chernys
time zone and the like Cheers Ben Chernys -Original Message- From: Ben Chernys [mailto:[EMAIL PROTECTED] Sent: August 31, 2001 4:57 PM To: '[EMAIL PROTECTED]' Subject: Re: Special characters on the WorkLog field Straight from the free Diary Field Editor at http

Re: Question: Password Change

2006-09-14 Thread Ben Chernys
when you need to in the user form. Cheers Ben Chernys -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou Sent: September 14, 2006 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Password Change I believe

Re: cool awk script to find out how late escalations are running

2007-09-12 Thread Ben Chernys
Guys, Read the script. It is the awk script that prints the text late at so no greps will find it in the escalation log (unless you have an escalation named ...late at...) Cheers Ben - --- Original Message --- - From: Fariss, Ron [EMAIL PROTECTED] To:

Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers

2007-10-04 Thread Ben Chernys
It's a maximum of 2000 at any given time. Insertion is not permitted into a form if that form has 2000 or more records. Deletion of records will permit insertion once the current total number of records is reduced to under 2000. Note that I do not know yet if 7.1 has changed any of this. Up

Re: Vancouver...

2007-10-25 Thread Ben Chernys
://www.tourismvancouver.com/visitors/ for some info... Sad to say, I won't make it to this event as it coincides with a go-live weekend. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 162 175 0956 GMT + 1 + [ DST ] Email: mailto

Re: Using libs with arapi70.jar

2007-10-31 Thread Ben Chernys
No! These files will be found in the arserver directory (bin) and not the lib directory. You may set your LD_LIBRARY_PATH to point to them. A .a is a library file to be included in a link. A .so is a shared library which is loaded dynamically (or at run time bind). These are very

Re: RES: Using libs with arapi70.jar

2007-10-31 Thread Ben Chernys
1) Rather than copying files around, use the LD_LIBRARY_PATH environment variable. LD_LIBRARY_PATH=/x/x/bin:$LD_LIBRARY_PATH etc. 2) ARS dropped the convention of having the file name include the ARS version (real bad idea). It is critical that you use the correct version files else you

Re: Problems to migrate ITSM 6.3 to 7.0 with customizations.

2007-12-13 Thread Ben Chernys
I have successfully migrated the data from several fully blown, customised ITSM 6.3 Suites to customised ITSM 7.0 Suites and offer a fixed price data migration service. Please email off-line for more information. Cheers Ben Chernys Ben Chernys Senior Software Architect Software Tool House Inc

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

2009-07-23 Thread Ben Chernys
True story: I once caused a human injury because of code! No, not ARS related. Mostly a problem of testing (none) rather than a development issue or oversight. I changed the code so that I would injure no one else. :) It was the first time (and only time) where code did cause some damage.

FYI More New Bugs Found; in Creating new relationship types - not for the faint of heart!

2009-07-28 Thread Ben Chernys
passed back to the application and NOT the filter logs However, the server maintains the filter logs. Cheers Ben Chernys ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti

Re: Filter Guide Loop within a Loop

2009-07-29 Thread Ben Chernys
That was a bug in an Active Link Table Loop (calling another guide) and the work-around was indeed to set the row's data into temporary DO fields rather than referencing the column field directly. This bug was in the User Tool. It seems to have been fixed in the 7.1 User Tool. It may also have

Re: Apt. way to delete foundation data

2009-08-21 Thread Ben Chernys
the field name. 2 is always submitter. Note that you cannot inhibit workflow on deletes except through SQL. Cheers Ben Chernys www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: August 20

Re: Setting fields from a direct SQL...

2009-09-14 Thread Ben Chernys
Guys, You don't need anything of the sort. Just issue your select and use the $1$ etc as you would if the Admin tool had figured out the number of columns correctly. If your select returns two columns, you can use $1$ and $2$ and the values will be right. The admin tool does nothing with your

Re: AW: ARERR 298 Too Many Filter since upgrade to 7.1

2009-09-16 Thread Ben Chernys
One can never be too confident. The OOTB ITSM 7.1 p 5 contains at least one such loop. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: September 16, 2009 10:42 AM To: arslist@ARSLIST.ORG

Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel?

2009-09-16 Thread Ben Chernys
This was discussed on the arslist before. Any compiled code - (not Java, Java is compiled to a virtual machine and that machine is implemented on a real machine - in native code, I might add.) - generates machine instructions. Things like Load Register, Load Address, Move, Jump etc. Machines

Re: Filter qualification using !=

2009-09-16 Thread Ben Chernys
Sorry, I am a tad confused here. Are we talking about a filter qualification? Or a set fields or push fields qualification? If we're talking a filter qualification, there is never a table scan. In fact there may never be a database call at all (with the possible exception of a db. in the

Re: VMWare - Who is using successfully?

2009-09-18 Thread Ben Chernys
I am not running ESX but rather workstation. On 32 bit XP (server or ws) you can use the /3gb switch to give more memory to an app (like vm). On the vm don't over allocate memory. Run it at the bare minimum and try to keep it all in unswappable memory (a VM setting). The /3gb switch has

Re: how to add, modify or delete ars users using java API???????????

2009-09-22 Thread Ben Chernys
Are you using ITSM 5, 5.5? Or just a bespoke app? If you are using ITSM 5 you need to keep the SHR:People table in sync with the User table. If bespoke, you will need the User table and possibly other tables that your bespoke app might need. You will also need to worry about application

Re: how to add, modify or delete ars users using java API???????????

2009-09-22 Thread Ben Chernys
Addendum: The database is a very bad option for the User table as the User table has very special treatment in the server code (user cache etc). Use the API. Cheers Ben -Original Message- From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: September 22, 2009 2:32 PM

Re: OT: Update of free RRR|Chive data migration tool

2009-10-01 Thread Ben Chernys
Hi Misi, The danger with this, as with the disable-merge-filter option and drop-index-option, is when the ARServer or RRR|Chive is turned off in the middle of the transfer. The form currently processed may not be restored automatically. You have to check the logs to see what

Re: Update Record and not change Modify Date

2009-10-08 Thread Ben Chernys
with the Category field is (through a simple egrep): Note this list does not include fields which may have the category value in them (such as SHR:Audit) and will include other Category fields not related to this category field. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada

Re: Client Tool can't connect to ARServer 7.5

2009-10-14 Thread Ben Chernys
netstat -an Do a man netstat for all options. If you are opening ports through the firewall, you should set the port in the ar.conf so that it will not change across arserverd process restarts. Cheers Ben _ From: Action Request System discussion list(ARSList)

Re: Looking for ways to validate or lock down and then audit foundation data changes

2009-10-27 Thread Ben Chernys
elements can be merged from one server to another by functional groups irrespective of guids, request ids, and all other hidden fields within the foundation data schema set. Contact me off-list for more information. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

2009-10-28 Thread Ben Chernys
System discussion list(ARSList) [mailto: mailto:arslist@ARSLIST.ORG arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Friday, January 25, 2008 1:38 PM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Java 7.1 API Assistance This is non-trivial. I have described my function

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

2009-10-29 Thread Ben Chernys
Hi Misi, The structs involved in values are similar in that they are a binary tree. There are no parentheses. The function that creates strings from them (there wasn't one when I wrote my f()) may be faulty. In particular, I would consider your example of the missing parenthesis a serious flaw.

Re: Import Tool Version 7.1 p7

2009-11-11 Thread Ben Chernys
) and following with merge writes to the underlying tables if I need to change core fields' values). With Meta-Update, you can chose between the two easily enough. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380

Re: Connection timed out. Message number = 90 in ars 5.1

2009-11-12 Thread Ben Chernys
on Linux) Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: mailto:ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com A free notepad for Diary fields: An ARS

Re: Connection timed out. Message number = 90 in ars 5.1

2009-11-12 Thread Ben Chernys
...@arslist.org] On Behalf Of Ben Chernys Sent: jueves, 12 de noviembre de 2009 10:13 To: arslist@ARSLIST.ORG Subject: Re: Connection timed out. Message number = 90 in ars 5.1 Are you using port mapper? If not then either your code sets the port (after init before any other calls) or you have ARTSPPORT set

Re: Connection timed out. Message number = 90 in ars 5.1

2009-11-12 Thread Ben Chernys
The grep was for ARTCPPORT; the library being incorrect (version) can cause this error. You should have two files from the tracing. I only see the one. check that you can ping the ARS server from the linux box using the exact same string as in your code. Cheers Ben _ From: Action

Re: Connection timed out. Message number = 90 in ars 5.1

2009-11-12 Thread Ben Chernys
, I can access to the server using telnet [ip-direction] [port] although I can't ping it. Do we need ICMP protocol not bloqued to use it? cheers, Jordi _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: jueves, 12 de noviembre

Re: Connection timed out. Message number = 90 in ars 5.1

2009-11-12 Thread Ben Chernys
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: jueves, 12 de noviembre de 2009 14:15 To: arslist@ARSLIST.ORG Subject: Re: Connection timed out. Message number = 90 in ars 5.1 ** When you telnet, what port did you specify? Looks like you do have a port

Re: CMDB Application Server Database

2009-11-12 Thread Ben Chernys
Applications and databases are CIs. Build them (the application and database CIs) and establish relationships to them. Look at the Relationships tab, select type configuration element, search and relate them. ComputerSystem -- Application -- DB2 -- Application -- DB1

Re: Date Format - US/UK

2009-11-13 Thread Ben Chernys
in the database. All date fields (date, date_only, timeofday) and simple 32 bit integers. Cheers Ben Chernys -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: November 13, 2009 5:18 PM To: arslist

Re: Date Format - US/UK

2009-11-13 Thread Ben Chernys
the proper date format? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Friday, November 13, 2009 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Date Format - US/UK I have never seen any 'sorting' issues

Re: Date Format - US/UK

2009-11-13 Thread Ben Chernys
another server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Friday, November 13, 2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Date Format - US/UK Both would work though you'd need a server

Re: Prod server down - services will not stay up

2009-11-13 Thread Ben Chernys
be patches available that address the problem. Cheers Ben Chernys _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: November 13, 2009 8:30 PM To: arslist@ARSLIST.ORG Subject: Prod server down - services will not stay up

Re: Prod server down - services will not stay up

2009-11-13 Thread Ben Chernys
PS. The 91 is a red herring. It's the Sig 11 (SEGV) you need to worry about. The 91 is another process not being able to communicate with the arserverd process. Cheers Ben _ From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: November 13, 2009 8:42 PM To: 'arslist

Re: Prod server down - services will not stay up

2009-11-13 Thread Ben Chernys
** Thanks Ben We're having problems determining where the 11 is coming from. On Fri, Nov 13, 2009 at 1:49 PM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** PS. The 91 is a red herring. It's the Sig 11 (SEGV) you need to worry about. The 91 is another process not being able

Re: Prod server down - services will not stay up

2009-11-13 Thread Ben Chernys
: Prod server down - services will not stay up ** Thanks Ben We're having problems determining where the 11 is coming from. On Fri, Nov 13, 2009 at 1:49 PM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** PS. The 91 is a red herring. It's the Sig 11 (SEGV) you need to worry

Re: JVM output -- only sees 2GB - but machine has 4GB?

2009-11-19 Thread Ben Chernys
applications (such as Oracle / Remedy etc). Microsoft has a few articles on it. Look for the /3gb switch. Cheers Ben Chernys _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sundberg Sent: November 18, 2009 7:34 PM To: arslist

Re: JVM output -- only sees 2GB - but machine has 4GB?

2009-11-19 Thread Ben Chernys
in the other 2GB of RAM? -John On Nov 19, 2009, at 4:23 AM, Ben Chernys wrote: ** The line by Lyle is incorrect. A 32 bit program can address 32 bits - not 31!. There are no special compiler switches needed to allow you to address higher than 2Gb. That being said, the OS shares some of your

Re: JVM output -- only sees 2GB - but machine has 4GB?

2009-11-19 Thread Ben Chernys
Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Thursday, November 19, 2009 3:23 AM To: arslist@ARSLIST.ORG Subject: Re: JVM output -- only sees 2GB - but machine has 4GB? ** The line by Lyle is incorrect. A 32 bit program can address 32 bits

Re: JVM output -- only sees 2GB - but machine has 4GB?

2009-11-19 Thread Ben Chernys
always topped out at 2GB per process. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Thursday, November 19, 2009 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: JVM output -- only sees 2GB - but machine has 4GB? ** I

Re: Cannot get an output from Service filter

2009-12-02 Thread Ben Chernys
Please Guys, This is moot. The AL fires the filters. They do not magically fire just before the AL causes them to. It is just the placement in the client log that is in error. If you check the server logs you will see the SQL that the client must do to get the AL info in the right order.

Re: fields orderer in emails notifications

2009-12-07 Thread Ben Chernys
Hi Serouche, The X Y order refers to the position on the screen (view). X is horizontal with zero == left hand edge. Y is vertical with 0 == top. So, 0+1+2+ .apple . pie . . apple would come first with approx 5,1, then pie with approx 8,2 Note

Re: Retrieve Selection Field Values using API

2009-12-23 Thread Ben Chernys
are generally trivial to write - say two hours for a reasonably complex one. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com

Re: HD 6.0 - CMDB 1.1 Asset Bulk Loading

2008-01-09 Thread Ben Chernys
migration for example, it is often better to set the record times identical to the data record that was being migrated. For more information or a temporary license, please see www.softwaretoolhouse.com Or email me off-list. Cheers, Ben Chernys Senior Software Architect Software Tool House Inc

Re: Case Sensitivity in Run If Qualification

2008-01-15 Thread Ben Chernys
Whoa Axton, The value of a keyword is indeed maintained in some session data but that value is a single value and it would still be used like any other value for any sql statement passed to the db. That is the value held in that session variable, being of a particular case, would be substituted

Re: Field names

2008-01-18 Thread Ben Chernys
Indeed. BUT zTmpSchemaProperName is certainly not temporary! Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: January 18, 2008 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Field names z1D is a temporary

Re: Date field Question

2008-01-18 Thread Ben Chernys
Assign the value to a temporary integer in your w/f. Why would month() etc would help you get the integer value of a date field? Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: January 18, 2008 4:36 PM To:

Re: Date field Question

2008-01-18 Thread Ben Chernys
) + LPAD(DATENUM( dd,$myDate$),2, 0)) + DATENUM( ,$myDate$) HTH, Thomas - Original Message - From: Ben Chernys [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, January 18, 2008 10:09 AM Subject: Re: Date field Question Assign

Re: Java 7.1 API Assistance

2008-01-25 Thread Ben Chernys
(a simpler field / value struct) // so how do we do it? // we will always produce a string something like // ( ?? AND ?? ) or // ( ?? OR ?? ) or // ( NOT ?? ) or // ( A = B ) // the ?? is returned by a recursive call to this routine :Good luck! Ben Chernys

Re: Friday Humor: Happy Valentines like, whatever

2008-02-15 Thread Ben Chernys
I must concur with Stan! I laughed so loud and hard my daughter couldn't do her homework!. I'd love to see more of the essay from some these authors. Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: February 15, 2008 6:03

Re: Changing Company Name on 7.0.01

2008-02-21 Thread Ben Chernys
We have several customers using Meta-Update -now- to do these types of things as well as bringing in new customers into multi-tenanted ITSM 7s. We also do fixed-price data migrations into ITSM 7. Please email off-list for more info. Cheers Ben Chernys Software Tool House Inc. Canada

Re: Old api

2008-02-21 Thread Ben Chernys
Supplied in a separate email. *.lib; *.dll Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: February 21, 2008 5:09 AM To: arslist@ARSLIST.ORG Subject: Old api ** Does anyone have the *.lib files for the 5.1.2 windows

Re: Importing to a join form

2008-03-06 Thread Ben Chernys
forms does contain all fields. Cheers Ben Chernys Software Tool House Inc. Canada / Deutschland / Germany A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS API scripting tool

Re: Importing to a join form

2008-03-06 Thread Ben Chernys
)?Will workflow create the entry to Base Element form or will I need to do a separate import there? Thanks, Chris _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Thursday, March 06, 2008 11:04 AM To: arslist@ARSLIST.ORG

Re: migrating configuration data from Remedy 6.3 to 7

2008-03-19 Thread Ben Chernys
in the appropriate root request record. This is a non-trivial task. I offer a complete, fixed-price, ITSM migration service. Please contact me off-list if interested. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 162 175 0956

Re: Need an example Makefile for arealdap.c for Linux

2008-04-08 Thread Ben Chernys
Your make is OK else the plug-in server would blow up. You will need to add logging to your plugin and perhaps increase the plugin log level (by lowering the number to 100). It looks like your plugin returned a fail code (ie the user was not authenticated). I am not familiar with the sample

Re: Arimport to for importing data in Remedy 6.3

2008-04-22 Thread Ben Chernys
(www.cygwin.com) GNU environment to whatever levels you like. Cheers Ben Chernys -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanjana AGARWAL Sent: April 22, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Arimport to for importing

Re: Data Migration

2008-04-22 Thread Ben Chernys
!) on the arimport target server. Then read the plethora of logging output for your run. Perhaps Misi's log reading program would help. The internal (read: database) structure of the data is (mostly) not relevant when using the API. Cheers Ben Ben Chernys Software Tool House Inc. Canada

Re: Attachment Information

2008-04-24 Thread Ben Chernys
*/ } ARAttachStruct; ie compressed size. Ben Chernys _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: April 23, 2008 5:49 PM To: arslist@ARSLIST.ORG Subject: Attachment Information ** I know that when you use a filter

arimportcmd - suse

2008-04-25 Thread Ben Chernys
would want to point the path the the cmdbExtLoader area, but the effect should be the same. If you did copy all shared objects, ensure you copied the correct versioned one. Again, even the above are external environment factors. The bug is simply that a double free has been coded. Cheers Ben

Re: Problem getting arimportcmd to execute in an escalation

2008-04-27 Thread Ben Chernys
with the environment (your running working directory - which could be added to the trace) for finding the arm etc. That's it from a sunny warm spring day in Muenchen! Ben Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 162 175 0956 GMT

Re: AR Import into SIT:Site

2008-05-06 Thread Ben Chernys
A delete of a site record causes a delete of the related site alias records - check the filters! An Update is an Update with no delete. Don't use the replace option myself but that may cause a delete. Then again, I very rarely use the import tool. One thing I do use is logging... (eh Misi?)

Re: V 7.0.01 menu not working on v5.01 clients

2008-05-06 Thread Ben Chernys
There was a change to enum in 5.12 in that the values can be as they were (0,1,2...), or set arbitrarily (1000, 2000, 3000), or queried (though the third option has never been used by BMC and the Admin tool does not support it). ITSM 7 makes generous use of this. I expect that that is your

Re: V 7.0.01 menu not working on v5.01 clients

2008-05-06 Thread Ben Chernys
SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Tuesday, May 06, 2008 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: V 7.0.01 menu not working on v5.01 clients There was a change to enum in 5.12

Re: RANT: arimportcmd

2008-05-08 Thread Ben Chernys
This is normal with almost all tools - BMC or otherwise. I specifically check for both types of line endings in Meta-Update (so that any CSV or Meta-Update script created on any platform can run on any platform) but that is not the norm. Try a makefile with Windows line returns; try a compiler's

Re: RANT: arimportcmd

2008-05-08 Thread Ben Chernys
Not to keep adding to this thread but this is not entirely correct. BMC uses Windows for their GUI development. Their server development (and all related binaries) are definitively on done with equal effort on Unix as well as (now) Windows. Remedy server started only on Unix after all. On

Re: RANT: arimportcmd

2008-05-08 Thread Ben Chernys
that 'I' knew it, that it needed to be updated in the documentation that they created a documentation defect to ensure no one else has to go through those 2 weeks of hassle... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent

Re: Improve not clear fields after submitting a Request.

2008-05-21 Thread Ben Chernys
In the User Tool, click Tools, Options. Select Tab Behaviours. Then select the appropriate On New value (Keep previous fields)... Ben Chernys www.softwaretoolhouse.com - --- Original Message --- - From: Al_Remedy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent

Re: Improve not clear fields after submitting a Request.

2008-05-21 Thread Ben Chernys
Chernys [EMAIL PROTECTED]: In the User Tool, click Tools, Options. Select Tab Behaviours. Then select the appropriate On New value (Keep previous fields)... Ben Chernys www.softwaretoolhouse.com - --- Original Message --- - From: Al_Remedy [EMAIL PROTECTED

Re: Remedy Table Indexes

2008-05-21 Thread Ben Chernys
Since the other posts didn't answer your Q: You are correct. If Remedy doesn't know about an index, it was added through Oracle. Cheers Ben - --- Original Message --- - From: Marc Simmons [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 21 May 2008

Re: Renaming a company in ITSM 7

2008-06-25 Thread Ben Chernys
I also haven't had to do this but it is NOT impossible. I regularly manipulate all foundation data with Meta-Update. Renaming a company just involves more queries and updates. SQL could do it - at a significant development cost. As could Meta-Update - at much less development cost. But as

Re: Bi directional Relationships

2008-06-25 Thread Ben Chernys
Bi-directional relationships are simple enough. Just create two records with the source and target fields interchanged. You can do this in workflow or with other tools depending on how you want to create these relationships. The Tideway discovery tool no doubt does exactly that. /Ben w

Re: how to execute Direct SQL command to update/modify Assignee Group

2008-07-01 Thread Ben Chernys
edit the HPD:WorkLog form directly to delete the confidential info. Also, if you are on 7 it is still possible for people to read thie worklog even if they have no access to the ticket (as it is another form). You can also update the record's groups field. Cheers Ben Chernys

Re: Lines of code in Remedy?

2008-07-10 Thread Ben Chernys
. Ben Chernys - --- Original Message --- - From: Daniel Bloom [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 10 Jul 2008 07:55:49 Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s

Re: Baffling Email Problem - UPDATE

2008-07-10 Thread Ben Chernys
Did you turn on email logging? There's a batch file you use to start the email engine with debug logging. I forgot if it requires a small edit or not but it's tiny and I remember that the whole thing is well documented in the email engine install/config document. Once you're looking at logs you

Re: No spaces allowed in a character field

2008-07-22 Thread Ben Chernys
So why don't you just use John's suggestion in a Set Fields to another Display only field, then make a new AL with a higher sequence number that has as a qualification 'a' != 'b' and produce an error in that case. If the replace did nothing you will not get an error. (The AL will not fire as

Re: Write access error when a Read only user try to modify his own Report on the web ???

2008-07-25 Thread Ben Chernys
Submitter Mode Locked means you cannot change the value of the Submitter field even is you use the Merge API. It is a pretty benign thing to do as (generally)the submitter field does not change. It allows those with read licenses to update those records that they submitted. Cheers Ben

Finally, in 7,5, ENUM_STYLE_QUERY is in use! Some Qs ...

2010-01-29 Thread Ben Chernys
, data customisable app like ITSM (it's interesting to add association types etc to ITSM 7x). I would hope some expansion f()s are included with its use. I'm sure I'll have a bit more to ask as I delve a bit deeper into fleshing out this area. Looking forward to your responses. Cheers Ben

Re: Finally, in 7,5, ENUM_STYLE_QUERY is in use - perhaps Not! Some Qs ...

2010-02-01 Thread Ben Chernys
_ From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] Sent: January 30, 2010 8:45 AM To: 'arslist@ARSLIST.ORG' Subject: Finally, in 7,5, ENUM_STYLE_QUERY is in use! Some Qs ... Hi Guys, Gals, I have a bit of a question and (damn) it's a snowy weekend and I should be skiing instead. I

Re: CI to CI Relationships

2010-02-18 Thread Ben Chernys
BMC.CORE:BMC_BaseRelationship There are many many more Association tables but that will get you all CI to CI relationships. You need to query your ci in two fields (source. And destination. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile

Re: ARSPerl on RedHat Linux Question

2010-03-16 Thread Ben Chernys
. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software

Re: How Is menu Stored in Remedy DataBase

2010-03-17 Thread Ben Chernys
Or the database reference guide :) And not-withstanding File menus. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com Web

Re: RE Jobs

2010-03-23 Thread Ben Chernys
admittedly were not that simple. You should not run into these flaws with the straightforward thing you are trying to do. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email

Anyone know how to get the soap request or contents into a log when consuming an external web service?

2010-03-25 Thread Ben Chernys
ARS 7.5 on Windows 2007 svr p1 on VM ITSM 7.6 MS SQL (G_d knows what version) Anyone know how to get the soap request or contents into a log when consuming an external web service? Read the book which said you should be able to see it in the PLGN logs but no such luck. All logging set to max

Re: Anyone know how to get the soap request or contents into a log when consuming an external web service?

2010-03-25 Thread Ben Chernys
that the plugin log contains the xml sent to external web services. Best regards On 25 Mar 2010, at 15:15, Ben Chernys wrote: ** ARS 7.5 on Windows 2007 svr p1 on VM ITSM 7.6 MS SQL (G_d knows what version) Anyone know how to get the soap request or contents into a log when consuming an external

Re: Anyone know how to get the soap request or contents into a log when consuming an external web service?

2010-03-25 Thread Ben Chernys
into a log when consuming an external web service? ** Set the Plugin log to 400 in the config Plugin-Log-Level:400 It works on my 7.1.0 on Solaris Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Thursday, March

Re: Question on H and T tables in Remedy Schema

2010-03-25 Thread Ben Chernys
You cannot truncate the table willy-nilly. All real db tables must be truncated together else you will get errors that prevent looking at the table with ARS. This also happens if a single id is missing from only one of the tables. It will be no problem to truncate the EIE:LOG table. Just do

Re: Remedy Developer Plus Speed up ...

2010-04-15 Thread Ben Chernys
irritating. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com

Re: Interpreting ARS server SQL logs

2010-04-16 Thread Ben Chernys
For SQL logs ONLY (I presume you edited your sample log and left out the SQL OK) You should have had an OK immediately following every SQL Log entry Then, OK - SQL when they follow each other (and are the same thread id of-course) Cheers Ben Chernys Senior Software Architect Software Tool

Re: Interpreting ARS server SQL logs

2010-04-16 Thread Ben Chernys
in them. Thanks. Larry On Apr 16, 2010, at 9:27 AM, Ben Chernys wrote: For SQL logs ONLY (I presume you edited your sample log and left out the SQL OK) You should have had an OK immediately following every SQL Log entry Then, OK - SQL when they follow each other (and are the same thread

Re: Log size and server performance - Editors - a personal choice

2010-04-22 Thread Ben Chernys
programmer also used SPF - really still the only choice on a mainframe. I also tend to work with DOS boxes to give me filters, fields, queries, SQL queries, etc dynamically with my own binaries. I am a big cygwin user and also carry it around on a stick. This was a fun post! Cheers Ben Chernys

Re: API programs: need lazy guy's version of create/update/query tickets on Windows

2010-04-29 Thread Ben Chernys
Have you taken a look at Meta-Update? No API coding required. Does what you need as a stand-alone utility. Free, full-product, trial licenses. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST

Re: API programs: need lazy guy's version of create/update/query tickets on Windows

2010-04-29 Thread Ben Chernys
. With the trial license, we can schedule a 1/2 hr webex where we can install it and run some of the reporting samples. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email

  1   2   3   4   5   6   >