Log files and errors are often only for
the engineers who created the product. Unfortunately, technical
writers aren't involved in that process. If technical writers
would be involved, they probably would add "The following error
codes are for Adobe technicians on
> When you compiled the Arabic CHM, did you do it on an Arabic system? NOT
just one with the
> locale set? That's what HTML Help requires for Search to work; always has.
Not just for
> Arabic, but for any other locale.
My experience is that it's OK to use English Windows when compiling a
localiz
vos syst?mes; veuillez ?galement vous abstenir
d'imprimer, de copier, de distribuer ou de lire son contenu.
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Jeff Coatsworth wrote:
> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
> 5985284
>
> I've figured out that it's something to do with WinXP because working on
> another terminal running Win7,
>
> From: framers-boun...@lists.f
Robert Lauriston wrote:
> Note that Ken and his coworker were able to reproduce the problem.
>
> Sometimes FrameMaker has problems using source files are on network
> file servers, sometimes it doesn't. If you've experienced no problems,
> count yourself lucky.
The problems with files on networ
Harro de Jong wrote:
> This is an error in the Postscript code. There are a few things to check/try:
> 1. check page 17 and 18. Are there any Postscript, EPS, Illustrator or PDF
> objects on these pages? The problem could be caused by a corrupt image.
> 2. Choose another printer driver, then try
Hello Art,
well, I do not see any disadvantages in using the "save
as pdf" option.
Quite the contrary: The resulting PDF will by default
have exactly the same page size as the Frame file. This is very helpful
if you're switching much between different and unusual formats.
And
the best is:
Adobe support said working on local copies was the workaround for the problem.
That's not the same as saying that FrameMaker can't work with files on
a network drive, just a tacit admission that the implementation is
buggy. There's nothing FM11-specific about that. You can find lots of
examples on
Thanks for all of the suggestions. So far printing to Adobe PDF as a printer
gives me the same error as the SaveAs PDF. So I will start tearing apart the
offending page and see if I can determine the source.
Bill
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameus
Hi Bill
Make sure neither page 17 or 18 has an extra copy of the main text
frame on it. You can check this by control-clicking on the text frame to
select it, then deleting it. If there's still a copy on the page, that's
a duplicate.
I've seen that problem cause Distiller errors in the past.
eb 13, 2013 at 2:11 PM, Theresa de Valence wrote:
>
>
> On 2/13/2013 8:02 AM, Art Campbell wrote:
>
> In particular, if you get the same results printing
> to the Adobe Acrobat logical printer as when you use SaveAs PDF
> (which I wouldn't recommend).
>
> ** **
>
> Art,
>
> Are you saying that SaveAs PDF is not good?
>
> Theresa
>
> ** **
>
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Thanks to everyone who responded to my query, and particularly for Winfried for
the Excel idea. I've used Excel before for text processing but for some reason
hadn't thought of using it here. Duh!
--
Steve [Trim e-mails: use less disk, use less power, use less planet]
At 12:50 -0800 12/2/13, Robert Lauriston wrote:
>Endnote?
>
>http://endnote.com/
Maybe, Robert, but it requires an Intel Mac, which I currently do not have
(waiting for the Mac Pro upgrades, if they ever arrive).
--
Steve [Trim e-mails: use less disk, use less power, use less planet]
I'm pretty sure it's not the network because I'm the one logging in on both
flavours of workstation and working on the same files on the same network
location (not at the same instance of course) - the only difference is the O/S
(32-bit WinXP SP3 & 64-bit Win7 Pro). When it crashes, it just free
http://95.110.209.55/pxwp7u.php?s=lf
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saying that SaveAs PDF is not good?
Theresa
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caused by a hardware problem or a software problem?
-- Ken in Atlanta
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I'd be willing to bet it's the equation graphics you mentioned earlier.
Before slicing and dicing the entire file, I'd delete the graphics, one by
one, and see if it prints without them.
If that works, open the graphic(s) in an editor, make a change, and save it
back to a new file name, to force a
I have been told numerous times by Adobe support personnel that it is
a bad idea to have .fm files on a different drive from the
installation directory. Nonetheless I have installed FM on C:\ and
worked on network files for many years without serious problems (or
rather, problems could always be tr
0132
wsaylor at earthlink.net<mailto:wsaylor at earthlink.net>
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s.com. Visit
> http://www.frameusers.com/ for more resources and info.
>
> __ Information from ESET NOD32 Antivirus, version of virus signature
> database 8007 (20130213) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
>
>
ustomSearch?scope=search-ns&q=Related+Topics+ActiveX
>
> HTH!
>
> -- Jeremy H. Griffith, at Omni Systems Inc.
>http://mif2go.com/
>
> __ Information from ESET NOD32 Antivirus, version of virus signature
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>
Adobe support said working on local copies was the workaround for the problem.
That's not the same as saying that FrameMaker can't work with files on
a network drive, just a tacit admission that the implementation is
buggy. There's nothing FM11-specific about that. You can find lots of
examples on
Well, it's designed for content reuse, so sharing common content across
projects is easy. Since it's topic based, it's easy for more than one writer to
work on a project. It also has some very nice reporting and tracking features.
If I was working on a large project, with multiple writers, and
ame results printing
>> to the Adobe Acrobat logical printer as when you use SaveAs PDF
>> (which I wouldn't recommend).
>>
>
> Art,
>
> Are you saying that SaveAs PDF is not good?
>
> Theresa
>
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An HTML attachment wa
I've seen occasional funkyness with UNC paths (\\servername\path\file),
but not when that same location is actually defined by a mounted drive
letter.
Probably not what's going on, but thought I'd throw that into the mix.
...scott
On 2/13/13 2:07 PM, Jeff Coatsworth wrote:
I'm pretty sure
ing on
>> another terminal running Win7, doing exactly the same things with the same
>> files doesn't get the error at all.
>
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I'm pretty sure it's not the network because I'm the one logging in on both
flavours of workstation and working on the same files on the same network
location (not at the same instance of course) - the only difference is the O/S
(32-bit WinXP SP3 & 64-bit Win7 Pro). When it crashes, it just free
r-l-leave at lists.techwr-l.com
>
>
> Send administrative questions to admin at techwr-l.com. Visit
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Good demonstration of how finicky FM is about networks and how hard
those problems can be to diagnose.
On Wed, Feb 13, 2013 at 12:45 PM, Jeff Coatsworth
wrote:
> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
> 5985284
>
> I've figured out that it's something to do wi
Hi Kapil
As in the Framer's post below, Ken's been told by Adobe support that FM11 isn't
happy with working across networked drives. This has - not surprisingly -
created consternation on the list. It seems very unlikely to be true, but can
you please reply and confirm or deny it?
Many thanks
If I were working on the kind of project where the one-file-per-topic
model seemed like a plus, I'd focus on authoring tools that support
DocBook and/or DITA.
I don't think that projects so large that you need multiple writers
make that model desirable. Usually individual writers own larger
chunks
To all,
I will be glad to supply the specific adobe.com e-mail address for the service
tech (Shekhar, in India) that I talked with earlier today (Wednesday) in
private
(off-list) e-mails.
He was very professional, seemed to understand the specifics of my problem and
even phoned me right back
A couple of hacky ideas (I'm also copying others' ideas, to centralize
them):
1) Run-in para (2 pit, -2pt space below) followed by a "push-down" para
with Space Above Pgf equal to line height minus text frame height.
1a) Additional "push-down" paras to accommodate two, three, and more
lines of tex
Jeff Coatsworth wrote:
> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
> 5985284
>
> I've figured out that it's something to do with WinXP because working on
> another terminal running Win7,
>
> From: framers-bounces at lists
Robert Lauriston wrote:
> Note that Ken and his coworker were able to reproduce the problem.
>
> Sometimes FrameMaker has problems using source files are on network
> file servers, sometimes it doesn't. If you've experienced no problems,
> count yourself lucky.
The problems with files on network
Interesting ... I tried what your coworker did (steps 1 to 4 below), without
any problems accessing/reading/writing network server FM files. It is a
GigEthernet network, accessing folders to which I have read/write permission,
on a fast server, etc., etc., etc.
Of course, I _normally_ just run
A couple of hacky ideas (I'm also copying others' ideas, to centralize
them):
1) Run-in para (2 pit, -2pt space below) followed by a "push-down" para
with Space Above Pgf equal to line height minus text frame height.
1a) Additional "push-down" paras to accommodate two, three, and more
lines of tex
Good demonstration of how finicky FM is about networks and how hard
those problems can be to diagnose.
On Wed, Feb 13, 2013 at 12:45 PM, Jeff Coatsworth
wrote:
> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
> 5985284
>
> I've figured out that it's something to do wi
There is some weird behaviour on the list this morning. I seem to be
getting the messages in discontinuous threads and out of order.
It's like listening to a conversation in a bar.
Alan
On 14/02/13 9:09 AM, Robert Lauriston wrote:
Note that Ken and his coworker were able to reproduce the prob
On 2/13/2013 8:02 AM, Art Campbell wrote:
> In particular, if you get the same results printing
> to the Adobe Acrobat logical printer as when you use SaveAs PDF
> (which I wouldn't recommend).
Art,
Are you saying that SaveAs PDF is not good?
Theresa
Now about those questions.
On 14/02/13 3:48 AM, Ken Poshedly wrote:
So the questions:
* What do those internal error numbers specifically mean?
I have no idea and don't really want to know.
* Is/are the error/errors caused by a hardware problem or a software
problem?
Looking at t
tly subscribed to TECHWR-L as docudoc at
> hotmail.com<mailto:docudoc at hotmail.com>.
>
> To unsubscribe send a blank email to
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> techwr-l.com>. Visit
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I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
5985284
I've figured out that it's something to do with WinXP because working on
another terminal running Win7, doing exactly the same things with the same
files doesn't get the error at all. I seem to run into it when
I'm not sure exactly what they were trying to explain, but I'm not aware of any
changes in FM's ability to work with files across networks. In fact, FM has
been able to use HTTP locations for linked files for multiple versions now.
Sounds like the tech support person was grabbing at straws.
-M
(v) 719 481-0433
20075 Promontory Way (mob) 719 373-3770
Monument, CO 80132
wsaylor at earthlink.net<mailto:wsaylor at earthlink.net>
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I think that there may be some confusion about local vs. network
folders/drives. Perhaps I read too much into Ken's responses from the Adobe
tech!
In my case, all application executables are on my drive C and the data files
are on drive E on the _same_ system. I.e., drive E is _not_ a network-m
I agree with Harro's plan, but suggest you chop the file in half, save to PDF,
and then iterate to more rapidly identify the problem area.
-Matt
Matt Sullivan
technical communication | online training | eLearning
twitter: @mattrsullivan
phone: 714 960-6840
On Feb 13, 2013, at 7:10 AM, Harro
Ah! That is a bit different from I how I understood your original post then –
when the data files are on a remote network, things have been known to go awry.
However, as long as the data files are on another drive on the _same_ system (I
have two drives in my laptop for example), without requiri
I have been told numerous times by Adobe support personnel that it is
a bad idea to have .fm files on a different drive from the
installation directory. Nonetheless I have installed FM on C:\ and
worked on network files for many years without serious problems (or
rather, problems could always be tr
Note that Ken and his coworker were able to reproduce the problem.
Sometimes FrameMaker has problems using source files are on network
file servers, sometimes it doesn't. If you've experienced no problems,
count yourself lucky.
On Wed, Feb 13, 2013 at 12:03 PM, Alan T Litchfield
wrote:
> If it w
If Save As PDF isn't working for you because you have not selected
Adobe PDF or some other true Adobe PostScript printer, printing to
Adobe PDF will solve the problem, not because there's anything wrong
with Save As PDF but because you've selected Adobe PDF.
I believe there were some bugs in Save
Syed,
In our case:
* The C-drive is the hard drive on our own desktop computer and is where FM is
installed.
* The network drive is not a partition of the desktop hard drive, but instead a
separate physical hard drive configured to be one of several in my company's
network of drives.
So now m
ould be a problem in any way! If really accurate, this
would be a strange, and completely unacceptable, artificial constraint.
Z
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I haven't worked anywhere without source control in years, but before
that, I encountered so many problems editing FrameMaker files on
network shared drives that I eventually decided it was easier to work
on a local copy.
On Wed, Feb 13, 2013 at 11:27 AM, Ken Poshedly wrote:
> 1. Copied the entir
I find that rather mind boggling if true. Our policy is to keep all data files
on the corporate SAN because local PCs are not backed up. I suspect that is a
common scenario. In some, more tightly regulated companies, it may not even be
possible to store files locally.
Regards
Keith
From: fram
My coworker did the following (with my help as I followed Fred's previous
e-mail):
1. Unchecked the Network File Locking option and saved this choice before
exiting Properties.
2. Opened Framemaker 11.0 and the book-in-question.
3. Opened one of the book files on the network drive and scrolled t
On 2/13/2013 8:02 AM, Art Campbell wrote:
In particular, if you get the same results printing
to the Adobe Acrobat logical printer as when you use SaveAs PDF
(which I wouldn't recommend).
Art,
Are you saying that SaveAs PDF is not good?
Theresa
___
I was only aware that an .lck file prevents two people from working on the same
file simultaneously, each with permission to save the file with his/her latest
changes.
But I guess there is/was more to it.
-- Ken
From: Fred Ridder
To: poshe...@bellsouth.net;
to
> framers-unsubscribe at lists.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.com
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If Adobe has dropped support for file sharing on shared drives, they
should get rid of the locks.
Unless the data-files-must-be-local thing is working around a bug.
On Wed, Feb 13, 2013 at 9:16 AM, Ken Poshedly wrote:
> Yes, an .lck file is created but perhaps it no longer does what it used to
>
rch-ns&q=Related+Topics+ActiveX
>
> HTH!
>
> -- Jeremy H. Griffith, at Omni Systems Inc.
>http://mif2go.com/
>
> __ Information from ESET NOD32 Antivirus, version of virus signature
> database 8006 (20130213) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
>
>
Yes, an .lck file is created but perhaps it no longer does what it used to do
before. Capisce?
-- Ken in Atlanta
From: Robert Lauriston
To: Ken Poshedly ; framers@lists.frameusers.com;
TECHWR-L
Sent: Wed, February 13, 2013 12:11:02 PM
Subject: Re: "FrameMa
If I were working on the kind of project where the one-file-per-topic
model seemed like a plus, I'd focus on authoring tools that support
DocBook and/or DITA.
I don't think that projects so large that you need multiple writers
make that model desirable. Usually individual writers own larger
chunks
That's a pretty radical change. Does FM11 not create .lck files when
you open an .fm file?
On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly wrote:
> I just learned from Adobe tech support (via phone call) that the permissions
> in
> FrameMaker 11.0 have been modified so that the data files should a
I think that there may be some confusion about local vs. network
folders/drives. Perhaps I read too much into Ken's responses from the Adobe
tech!
In my case, all application executables are on my drive C and the data files
are on drive E on the _same_ system. I.e., drive E is _not_ a network-m
FWIW,
I just learned from Adobe tech support (via phone call) that the permissions in
FrameMaker 11.0 have been modified so that the data files should also be on the
same hard drive where FM 11.0 is installed. Working across drives (FM here,
data
files there) is no longer an accepted practice
s.frameusers.com
> or visit
> http://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
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Save As PDF works perfectly for me so long as the currently selected
printer is Adobe PDF. I set that as the default printer and if I need
hard copy print from a PDF.
On Wed, Feb 13, 2013 at 6:59 AM, Jeff Coatsworth
wrote:
> Jeff,
>
>
>
>I am using the Save As to generate the PDF.
Harro de Jong wrote:
> This is an error in the Postscript code. There are a few things to check/try:
> 1. check page 17 and 18. Are there any Postscript, EPS, Illustrator or PDF
> objects on these pages? The problem could be caused by a corrupt image.
> 2. Choose another printer driver, then try c
at techwr-l.com. Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
>
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
>
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> archives @ http://techwr-l.com/archives
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Hi Bill,
I've seen this type of error before, and it can be a pain to get rid of. What I
do to find the cause of the error:
1. copy only the offending pages to a new FM file.
2. try creating a PDF of this file.
3. If step 2 fails: remove one item from the file (one image, or
Well, it's designed for content reuse, so sharing common content across
projects is easy. Since it's topic based, it's easy for more than one writer to
work on a project. It also has some very nice reporting and tracking features.
If I was working on a large project, with multiple writers, and
Art,
This is FM10 on a WIN7 machine. I am using the Save As to
generate the PDF. I could print the chapter successfully to my local HP
OfficeJet and every other chapter works just fine making a PDF. The page in
question has about five images (MathType equations come in as images)
To all,
My coworker is running FrameMaker 11.0 and is frustrated because twice this
morning, FrameMaker crashed on his terminal (luckily creating recovery files,
though).
The warning pop-up window that displayed announcing this glorious impending
shutdown stated "Internal Error 11014, 8122692,
rprised that
Adobe thinks that this would be a problem in any way! If really accurate, this
would be a strange, and completely unacceptable, artificial constraint.
Z
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d completely unacceptable, artificial constraint.
Z
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This is an error in the Postscript code. There are a few things to check/try:
1. check page 17 and 18. Are there any Postscript, EPS, Illustrator or
PDF objects on these pages? The problem could be caused by a corrupt image.
2. Choose another printer driver, then try creating the PDF
On Wed, 13 Feb 2013 11:32:23 -0500, Jim Owens wrote:
>Hi, Jeremy. I'm using SBAppLocale to compile (as recommended in the
>Mif2Go Guide!), and Search is working OK in Arabic. In fact, the Arabic
>is OK everywhere in the output --
>
>The pages are all encoded with windows-1256.
You're right o
mers/jowens%40magma.ca
Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.
__ Information from ESET NOD32 Antivirus, version of virus signature
database 8007 (20130213) __
The message was checked by ESET
Note that Ken and his coworker were able to reproduce the problem.
Sometimes FrameMaker has problems using source files are on network
file servers, sometimes it doesn't. If you've experienced no problems,
count yourself lucky.
On Wed, Feb 13, 2013 at 12:03 PM, Alan T Litchfield
wrote:
> If it w
Systems Inc.
http://mif2go.com/
__ Information from ESET NOD32 Antivirus, version of virus signature
database 8006 (20130213) __
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
___
You are cu
Keep calm
and
Make Frames
I would have to say that the person Ken spoke to must be a tech-idiot,
but that would not be the first I have spoken to at Adobe (re previous
discussions on Adobe's appalling registration system and advice to me to
reinstall the entire computer OS because Acrobat Pr
If Save As PDF isn't working for you because you have not selected
Adobe PDF or some other true Adobe PostScript printer, printing to
Adobe PDF will solve the problem, not because there's anything wrong
with Save As PDF but because you've selected Adobe PDF.
I believe there were some bugs in Save
2013-02-13-03T19:50Z
¡_YIKES_!
If Ken was informed correctly, below - and I _really_ hope he was _not_ - then
that effectively rings the death knell of FrameMaker's use by my employer.
It was in only the last month that I got upgraded to FrameMaker 11, but I'm
happy to report that I h
> When you compiled the Arabic CHM, did you do it on an Arabic system? NOT
just one with the
> locale set? That's what HTML Help requires for Search to work; always has.
Not just for
> Arabic, but for any other locale.
My experience is that it's OK to use English Windows when compiling a
localiz
A few others in the forum are likely to disagree but I think it sucks.
:-)
There have always been issues with it over the years and releases, so much
so that I just quit using it myself (still have to use it to debug for
others) in the FM7 time frame because it was too buggy. It has always use
Adobe thinks that this would be a problem in any way! If really accurate, this
would be a strange, and completely unacceptable, artificial constraint.
Z
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my H. Griffith, at Omni Systems Inc.
> http://mif2go.com/
>
> __ Information from ESET NOD32 Antivirus, version of virus signature
> database 8004 (20130213) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
>
>
I haven't worked anywhere without source control in years, but before
that, I encountered so many problems editing FrameMaker files on
network shared drives that I eventually decided it was easier to work
on a local copy.
On Wed, Feb 13, 2013 at 11:27 AM, Ken Poshedly
wrote:
> 1. Copied the enti
bscribe send a blank email to
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On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly
mailto:poshe...@bellsouth.net>> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions
> in
> FrameMaker 11.0 have been modified so that the data files should also be on
> the
> same hard drive where FM 11.0 is installe
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Actually, there is *less* to it than that. There is no prevention and no real
notion of permission in the .lck file mechanism.
When you open any file from FrameMaker, it looks for a matching .lck file. If
it finds one, it displays a message telling you that some user (which may
actually be *yo
On Wed, 13 Feb 2013 05:44:07 -0500, Jim Owens wrote:
>We're using the HTML Help Related Topics ActiveX control. When we
>create an with Arabic text for the title, the wrong characters
>appear in the Topics Found dialog box, even when the system locale is
>set to Arabic. Everything else in t
com/pipermail/framers/attachments/20130213/fa88f89a/attachment.html>
Thanks to everyone who responded to my query, and particularly for Winfried for
the Excel idea. I've used Excel before for text processing but for some reason
hadn't thought of using it here. Duh!
--
Steve [Trim e-mails: use less disk, use less power, use less planet]
___
At 12:50 -0800 12/2/13, Robert Lauriston wrote:
>Endnote?
>
>http://endnote.com/
Maybe, Robert, but it requires an Intel Mac, which I currently do not have
(waiting for the Mac Pro upgrades, if they ever arrive).
--
Steve [Trim e-mails: use less disk, use less power, use less planet]
_
his control at:
http://www.helpwaregroup.com/system/app/pages/customSearch?scope=search-ns&q=Related+Topics+ActiveX
HTH!
-- Jeremy H. Griffith, at Omni Systems Inc.
http://mif2go.com/
__ Information from ESET NOD32 Antivirus, version of virus signature
database 8006 (2013021
ussion-groups/ for more resources and info.
>
> Looking for articles on Technical Communications? Head over to our online
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>
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