Re: [rt-users] Some users getting CSRF warnings when creating tickets?

Hey Alex, We’ve seen this when users are jumping between the http and https versions of our RT instance. Advising everyone to login at the https address seemed to resolve it for us. Thanks. -Sean From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Hall Sent

Re: [rt-users] Onetime CC are giving an internal error

dn't PreviewScrips use POST instead of GET because of the possible > large amount of text? > > Regards, > > Joop Thanks. Sean Cwiek MeL Systems Specialist Midwest Collaborative for Library Services (MCLS) Phone: 800-530-9019 ext. 148 Phone: 517-492-3848 cwi...@mcls.org<mailto:cwi..

[rt-users] Migrating/Upgrading from RT2 -> RT4, getting errors installing RT3 'make initialize-database'

I’m in the process of migrating from RT2 to the latest RT4. In reading the archives and various posts I’ve been able to figure out that I need to dump the RT2 database which was successful (via RT-Extension-RT2toRT3). I’m assuming the next step in the process is to install RT3 to reimport the dump

[rt-users] Help Resolving Incorrect Ticket Merging

at the moment. Sean -- RT Training - Dallas May 20-21 http://bestpractical.com/training

[rt-users] Dealing with forwarded tickets from one queue to another

ticket in the other queue. Is there any way around this? RT knows the old ticket ID from the Subject, and the new queue it's being submitted to. Currently looking at patching Interface/Email.pm and using $SystemTicket-id vs $args{'queue'} but perhaps this has been covered before? Thanks, Sean

[rt-users] Customize Quicksearch RT 4.0.4

the Quicksearch to group by state, ie. 3 columns Active, Waiting, Planning? Also where can the state of a status be defined, for example cust_info should be a Waiting state? Thanks for any help Sean RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — TBA

Re: [rt-users] Upgrading from RT 3.6.2 to RT 4.0.4

Thanks Kevin and Jared, This helped. I should have done the database upgrade (rt-setup-database) to just to 3.7.87, then ran upgrade-mysql-schema.pl and then went back and finished the data upgrade. Seem to be good now, Sean RT Training Sessions (http://bestpractical.com/services

[rt-users] Upgrading from RT 3.6.2 to RT 4.0.4

help! Sean RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011

[rt-users] Can't change ticket statuses

deleted) unless @InactiveStatus; Am I missing something, or does this have to do with LifeCycle in RT4? Thanks Sean 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] New install of RT4 crashes Internet Explorer 8

Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Sean On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater clasa...@taleo.comwrote: Hey Sean, Does

Re: [rt-users] New install of RT4 crashes Internet Explorer 8

install? This was done manually which I'm skeptical about. Thanks Sean On Wed, Jun 29, 2011 at 10:23:06PM +0100, Sean McDaid wrote: The ticket I am using as test case is a new ticket in the RT 4.0.1 installation. Make say 15 comments with 20 lines of text, within some of these comments keep

[rt-users] New install of RT4 crashes Internet Explorer 8

from RT 3.6 but this issue is happening with newly created tickets. Does anyone have an Idea what may be happening here? Thanks Sean 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] New install of RT4 crashes Internet Explorer 8

Hi Christopher, That actually seems like the issue. From Internet Options I've turned off Scripting and the problem is no-longer present. I'll upgrade to the new release to see if that resolves issue. Regards Sean On Wed, Jun 29, 2011 at 4:05 PM, Christopher Lasater clasa...@taleo.comwrote

Re: [rt-users] New install of RT4 crashes Internet Explorer 8

OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Sean On Wed, Jun 29, 2011 at 4:43 PM, Sean McDaid seanmcdaid2...@gmail.comwrote: Hi Christopher, That actually seems like the issue. From Internet Options I've turned off Scripting

Re: [rt-users] New install of RT4 crashes Internet Explorer 8

/category etc. This should create a relatively large ticket - load this up with IE8 with scripting enabled. This takes a very long time, and window resizing also affects it. Sean OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Can

Re: [rt-users] Endless auto-reply loop

a new ticket. Most members of the IEA do have an email address, so I suppose we could add them all 'by hand', but how would we keep the membership in sync, which changes a little all the time and has significant churn every enrollment period (late summer). Thanks, Sean On Tue, Jan 18, 2011 at 11:52

Re: [rt-users] Endless auto-reply loop

Ah, my apologies! I went to the Users page and didn't see them, and did not register your instruction to search for them. Thanks for being patient and reposting your instructions. I have done as you suggested, and hopefully that takes care of it. Thanks again, Sean On Tue, Jan 18, 2011 at 12:18

Re: [rt-users] Endless auto-reply loop

, and if I run into this specific issue again I now know how to quickly resolve it. Thanks, Sean

[rt-users] Creating a ReferredToBy Link

) { $self-TicketObj-AddLink(Type='ReferredToBy', Target=$1); } But this does not work. I can do: while ($content =~ m!RT#(\d+)!g) { $self-TicketObj-AddLink(Type='RefersTo, Base=$1); } and this works. Can anyone help with the correct syntax to create the ReferredToBy link? RT 3.8.2 Regards, Sean

[rt-users] Linked custom field question

All, Using RT 3.8.6 I have a custom field called Area - It's a Select one type. I see a list of Areas. I have a second custom field called Sub-Area - It's a Select one type and values are based on the above Area When I select an area, the Sub-Area has a drop-down where the values change

[rt-users] Maximum size of query

Hi, What is the maximum size of a query in the ticket search (not simple search) Meaning - ( Status = open OR Status = stalled) AND (Creator = a...@1234 OR Creator = e...@5678 ...) --- How long can that be? Thanks, Sean ___ http

[rt-users] Add dashboard to selfservice

Hi, How can I add dashboards to the selfservice page? This allows me to add dashboards for managers to see some reports instead of having to make them priviliged users Thanks, Sean ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo

[rt-users] Search for tickets created by members of a group

All, Im trying to create a dashboard that lists tickets created by a list of users who all belong to a group in RT. In order to do that, I need to create the search first obviously. Is there a way to say created by members of group X or do I need to say owner = X or owner = Y or owner = Z ?

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

tickets? -Sean ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

during the update process so that shouldn't be an issue. -Sean ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

detailed for a recipient of ordinary skill to be able to /opt/rt3/share/html/Ticket/Display.html:if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) { Thanks for the continued help Jessie! -Sean ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

Jesse Vincent wrote: r...@lechuck:~# find /opt/rt3/ -name \*Kill\* r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\* r...@lechuck:~# find /usr -name \*Kill\* No results for any of these searches. I suspect it's time for the big guns. grep -ri kill /opt/rt3.bak/share

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

I should have mentioned that I upgraded from 3.6.6. RTFM I'm not 100% what the previous version was. -Sean -Original Message- From: rt-users-boun...@lists.bestpractical.com on behalf of Sean Sullivan Sent: Thu 11/5/2009 1:27 PM To: rt-users@lists.bestpractical.com Subject: [rt-users

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

-Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Thu 11/5/2009 1:48 PM To: Sean Sullivan Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working On Thu 5.Nov'09 at 13:27:46 -0500, Sean Sullivan wrote

[rt-users] RT4 Status Report

I haven't seen a status report since the one in March, are there any updates? I am looking to upgrade my system soon but understand RT4 will be a major upgrade, so Im anxious to see it released. Thank you. Sean ___ http://lists.bestpractical.com

Re: [rt-users] RT4 Status Report

...@bestpractical.com] Sent: Wednesday, September 09, 2009 7:30 AM To: Sean McCreadie Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT4 Status Report On Wed 9.Sep'09 at 6:57:46 -0700, Sean McCreadie wrote: I haven’t seen a status report since the one in March, are there any updates? I am

[rt-users] RT feature request

want to automate a lot of what is done manually today, and offer uses a lot of bang for their buck so to speak with this change, offering a lot of flexibility to an already great tool. Apologize also if this was the wrong place to suggest this to. Thanks, Sean

[rt-users] Correspond vs. Comment on resolve

Hi, On RT 3.8.4, if I put my mouse over the resolve link on a ticket, it goes to Update.html?Action=comment How can I change that to Action=Correspond ? Not sure where this lives. I just want it to do correspondance by default when someone resolves a ticket vs. comment by default Thanks.

Re: [rt-users] Remove AdminCc based on Custom Field Value

Admins scrip 3.) The AdminCc is set on the Queue that this custom scrip executes on and points to a group. Any help would be greatly appreciated :) Sean McHugh VP, Dir. of Global Services Grey Group p. 212-546-1926 m. smch...@grey.com c. 917-916-8644

Re: [rt-users] RT 3.8.2 - 3.8.4 upgrade issue FCKeditor error

Falcone falc...@bestpractical.com Subject: Re: [rt-users] RT 3.8.2 - 3.8.6 upgrade issue FCKeditor error To: rt-users@lists.bestpractical.com Date: Tuesday, July 21, 2009, 3:11 PM On Tue, Jul 21, 2009 at 11:53:00AM -0700, Sean wrote: I recently upgraded from 3.8.2 to 3.8.6

[rt-users] Remove AdminCc based on Custom Field Value

custom scrip is executing before the Notify Admins scrip 3.) The AdminCc is set on the Queue that this custom scrip executes on and points to a group. Any help would be greatly appreciated :) Sean McHugh VP, Dir. of Global Services Grey Group p. 212-546-1926 m. smch...@grey.com c. 917-916

[rt-users] RT 3.8.2 - 3.8.6 upgrade issue FCKeditor error

Hi, I recently upgraded from 3.8.2 to 3.8.6 When using the web interface, any interaction involving the FCK editor (i.e. create ticket, reply, resolve, comment) induces a pop-up window (in IE, dont have firefox to test) which says Unknown toolbar item CreateDiv - if I click ok the FCKeditor

[rt-users] Completely remove AdminCCs for certain tickets..

and change it to Blank Any ideas ? Sean McHugh VP, Dir. of Global Services Grey Group p. 212-546-1926 m. smch...@grey.com c. 917-916-8644 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] ExternalAuth + Anonymous emails to queue

creating accounts for these folks... On the Queue, I have Everyone with the following rights: CommentOnTicket CreateTicket ModifyTicket ReplyToTicket SeeQueue ShowTicket Is it possible to do this without a major hack/reconfig ? Thanks Sean McHugh VP, Dir. of Global

Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7

-developer/) to pick it apart... anyone recommend a similar tool for IE7? Thanks, Mike -Original Message- From: Sean [mailto:stroke_of_de...@yahoo.com] Sent: Wednesday, March 11, 2009 5:54 PM To: Alex Young; rt-users@lists.bestpractical.com; Michael Finn

Re: [rt-users] reply with attachment

...@cambridgeenergyalliance.org To: Mchugh, Sean CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Sat Mar 14 16:11:20 2009 Subject: Re: [rt-users] reply with attachment On Sat, Mar 14, 2009 at 01:17, Mchugh, Sean smch...@grey.com wrote: I'm looking for a quick and easy template that can add

Re: [rt-users] reply with attachment

Thanks, that's the recommendation I was looking for - the files don't change much, but they're just unique to each queue. -Original Message- From: Jerrad Pierce jpie...@cambridgeenergyalliance.org To: Mchugh, Sean CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com

Re: [rt-users] Advice for New Machine

, Gentoo and RT 3.8 is a pretty good match. Being a source based distribution helps, I think. Just my 2c. -Sean ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa

Re: [rt-users] Advice for New Machine

. -Sean ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy

[rt-users] reply with attachment

I'm looking for a quick and easy template that can add a variety of attachments to an email response. The purpose is to email customers legal forms and documents that need to be filled out as part of particular requests before the request can be worked on. Anyone done this yet ?

Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7

I too am seeing this problem. it only happens when: 1. the WYSIWYG editor is being used 2. IE7 is the browser 3. The user has a signature (i.e. RT automatically inserts text) Im wondering if it has to do with the signature column being TEXT vs. VARCHAR or something along those lines.. ---

Re: [rt-users] DBD::mysql error when installing rt 3.8.2 on Cent OS 5.2

cpan upgrade DBD::mysql Your version of DBD::mysql is to old to do the upgrade. I ran into this earlier today. Thanks, Sean Corey Shannon Adams wrote: I am in the process of migrating RT from an old server running Fedora Core 4, RT ver 3.8.1, and mysql version 4.1.20-log. I upgraded RT

Re: [rt-users] RTFM 2.4.1 on RT 3.8.2

Josh, My RT_Siteconfig.pm looks like this: Set(@Plugins,qw(RT::FM)); Maybe this will help. Sean From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Josh Fiske Sent: Tuesday, February 03, 2009 8:10 AM To: RT

Re: [rt-users] Poor graphics.

Anybody able to resolve this? I have the same issue, running Centos 5.2 though, have installed graphviz. I get the same thing as Albert. Thanks in advance for any help. Sean -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun

[rt-users] Trouble with Relationship Graphs in RT 3.8.2 on Centos 5

?search_string=relat ionship%20charts;#80009 http://www.gossamer-threads.com/lists/rt/users/80009?search_string=rela tionship%20charts;%2380009 Sean McCreadie ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Richtext spell checker

Has anyone got this working? I've spent 16+ hours trying to get this to work. It seems simple enough. i got past the part where it was saying page not found, and now just get php script errors in the spellchecker.php Thanks. --- On Sun, 10/12/08, Jesse Vincent je...@bestpractical.com wrote:

[rt-users] A solution found for my RT 3.8.1 slowness

All, Just thought I would pass along something that worked for me to solve some of my RT 3.8.1 slowness. Everything worked fine for me until I clicked Tickets - I had the 10-15 second slowness to load the ticket search page. I had upgraded from 3.6.4 to 3.8.1 (new install of RT, import

[rt-users] Assets and RTx::Calendar

Hi, I have 2 custom fields in Asset tracker, a project start date end date. Each server has this field. I also have RTx::Calendar installed, and it works great for tickets, but does not work at all with Assets. I want to be able to query the AT database for the start and end dates, and put

Re: [rt-users] Lost Links after Upgrade 3.6.7 - 3.8.1

Im having this same problem, Im not sure I understand the solution though? What do I need to change back, and change back to what? Im just confused, and whatever it is, it seemed to fix it for Thomas, so I would love to fix it myself :-) Thanks - Original Message From: Knaupp, Thomas

[rt-users] Quick upgrade to 3.8.1 question RE: ical

Hi, I installed the ical extension a long time ago (I have RT 3.6.1) In the upgrade to 3.8.1 it says: RT::Extension::iCal has been integrated into core, so you MUST uninstall it before upgrading. In addition, you must run etc/upgrade/3.8-ical-extension script to convert old data. Firstly, is

Re: [rt-users] RT::Authen::ExternalAuth v0.06 Released - Includes 3.8.xCompatibility

and then as Joe User. When I try to login as the AD user in the web UI I get the following error in the browser: Can't call method SetDisabled on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1087, line 514. Thanks again for all the help. Sean Original Message- From

Re: [rt-users] RT::Authen::ExternalAuth v0.06 Released - Includes 3.8.xCompatibility

insight. Sean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Peachey Sent: Saturday, November 01, 2008 11:46 AM To: RT Users; RT Devel Subject: [rt-users] RT::Authen::ExternalAuth v0.06 Released - Includes 3.8.xCompatibility Evening All, I

Re: [rt-users] Ldap Authentication setup question

Mike, I am downloading the new rev as we speak and will comment shortly. Thank you very much for all your great help, I appreciate it very much. Sean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Peachey Sent: Friday, October 31, 2008 7:35 AM

Re: [rt-users] Ldap Authentication setup question

and they are OK. Thanks in advance for all the great help. Sean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Peachey Sent: Monday, October 27, 2008 2:55 AM To: Michael Mollard; RT Users Subject: Re: [rt-users] Ldap Authentication setup question

[rt-users] Trouble getting Relationship Charts to render correctly in RT 3.8.1

?search_string=tick et%20graph;%2377362 , so I tried installing perl-Graphviz, building from source, via yum, all with no avail. I am running Centos 5.2 x86_64. Anybody have any ideas? Thanks in advance Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764

Re: [rt-users] Trouble getting Relationship Charts to render correctlyin RT 3.8.1

in advance. Sean From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean McCreadie Sent: Saturday, October 25, 2008 6:10 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Trouble getting Relationship Charts to render correctlyin RT 3.8.1 Hello, Fresh off the Training

Re: [rt-users] Error trying to create a new user on new 3.8.1 install

for any insight. Sean From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean McCreadie Sent: Saturday, October 18, 2008 2:03 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Error trying to create a new user on new 3.8.1 install When I try to create a new user

Re: [rt-users] Error trying to create a new user on new 3.8.1 install

Kenn, I have aded RTFM, and RTx-Calendar (which ive used before with no problems), but I did just add TicketLocking extension to my new build because it looks like something we could use. Should I disable them in RT_Siteconfig to test? Thanks for the quick response. Sean -Original Message

[rt-users] Error trying to create a new user on new 3.8.1 install

at all. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

Re: [rt-users] Problem with Asset Tracker button appearance on RT 3.8.1

Ok great, thanks for the heads up, ill keep my eye out for any updates you have on this. -Original Message- From: Philip Kime [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 15, 2008 7:52 AM To: Todd Chapman Cc: Sean McCreadie; rt-users@lists.bestpractical.com Subject: Re: [rt-users

Re: [rt-users] Problem with Asset Tracker button appearance on RT 3.8.1

Heres a screenshot of the issue, forgot to attach in first email. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean McCreadie Sent: Wednesday, October 15, 2008 6:35 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Problem with Asset Tracker button appearance on RT

[rt-users] Problem with Asset Tracker button appearance on RT 3.8.1

else has seen? Any idea on how to push it back to the left? Also, anybody heard anything about an updated release of AT? I really like it and use it every day. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764

Re: [rt-users] RT 3.8.: Customize RT at a glance

this by inserting [_1] Request Tracker into lines 6 and 81 where RT at a glance used to be. Thanks Sean From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gabriel Cadieux Sent: Wednesday, October 08, 2008 8:41 AM To: Filipe José Silva Clemente; rt-users@lists.bestpractical.com

Re: [rt-users] RT 3.8.: Customize RT at a glance

Also, in order to see the changes don't forget to clear your Mason cache and restart apache. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean McCreadie Sent: Wednesday, October 08, 2008 2:58 PM To: Gabriel Cadieux; Filipe José Silva Clemente; rt-users

Re: [rt-users] upgrade 3.6.1-3.8.1 Looping login

-- Sean This is lemma 1.1. We start a new chapter so the numbers all go back to one. -- Prof. Seager, CO 351 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] upgrade 3.6.1-3.8.1 Looping login

That worked! Thanks a million! On Tue, 09 Sep 2008 11:40:45 -0500, Todd A. Green [EMAIL PROTECTED] wrote: Just hit and fixed this issue yesterday. My solution was to was to add the following to etc/RT_SiteConfig.pm Set($WebSessionClass , 'Apache::Session::File'); Sean wrote: I'm

Re: [rt-users] Problems installing RT 3.8 on Centos 5.2 with FastCGI

Tom, The 64 bit RPM's would be a big help. This is the first time I have built a 64 bit RT server, and im lost on a few points like this. Thanks a lot for the reply and help! Sean -Original Message- From: Tom Lanyon [mailto:[EMAIL PROTECTED] Sent: Friday, August 01, 2008 1:16 AM

Re: [rt-users] Problems installing RT 3.8 on Centos 5.2 with FastCGI

-users@lists.bestpractical.com Subject: Re: [rt-users] Problems installing RT 3.8 on Centos 5.2 with FastCGI On Tue, 2008-07-22 at 11:58 -0700, Sean McCreadie wrote: “ /usr/include/gnu/stubs.h:7:27: error: gnu/stubs-32.h: No such file or directory yum install glibc-devel Try the compile

[rt-users] Problems installing RT 3.8 on Centos 5.2 with FastCGI

I understand its creating the error because the file doesn't exist, but Im lost as to what I need to do to correct it. If anyone has any experience or ideas on this it will be greatly appreciated. Thanks again. Sean McCreadie ___ http

Re: [rt-users] Problems installing RT 3.8 on Centos 5.2 with FastCGI

some more things tonight when I get home. Thanks again for the help! Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 - Original Message - From: Chaim Rieger [EMAIL PROTECTED] To: Sean McCreadie Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tue Jul

[rt-users] RT Reporting Project - Wishlist

I remember an email going out from Jesse back in February regarding a Reporting Tool Project that someone was working on. Jesse had us submit ideas and wish lists. Is there any update on this? Thanks Sean McCreadie ___ http

[rt-users] Connect Failed Too many connections

Hi, Been running RT for almost 2 years w/o incident, and NEVER had this problem before. Came in this morning to people saying they couldn't log into RT. I look in the apache error log and see: [Thu Jun 05 09:48:59 2008] [error] [client xxx.xxx.xxx.xxx] Connect Failed Too many connections\n at

Re: [rt-users] error upgrading from 3.4.5 to 3.6.4 (viaetc/upgrade/3.5.1 script)

in use again! Thanks in advance. Sean From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Trenton Taylor Sent: Thursday, April 17, 2008 8:30 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] error upgrading from 3.4.5 to 3.6.4 (viaetc/upgrade/3.5.1 script) I'm trying

[rt-users] CustomField Type Date

beside it? -- Sean Removing the straw that broke the camel's back does not necessarily allow the camel to walk again. pgp2Nnap9EKq9.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

Re: [rt-users] Making a field mandatory for ticket resolution.

So has anyone modified this to make time worked mandatory? Running RT 3.6.4 and would love to implement this, but like the previous poster, my JavaScript-fu is weak :-) Are there plans to make time worked mandatory in other versions (maybe it already is in 3.6.5 or 3.6.6?) Thanks. -

[rt-users] Creating a custom field with multiple values to fill in

be in one field or box? This way the user can just fill in each necessary line in the CF and it will all be in one nice neat area instead of so many individual CF'c. Thanks again inadvance for the help, this mailing list has been amazing. Sean McCreadie IT Support Canyon Partners, LLC 310 858

Re: [rt-users] Is a saved charts list on the home screen possible?

for all the help! I really like RT, it's a great tool. Sean From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Holmes Sent: Wednesday, February 06, 2008 1:41 PM To: RT Lists Cc: Sean McCreadie; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a saved charts list

Re: [rt-users] Is a saved charts list on the home screen possible?

Im running 3.6.6, the latest version, I must be missing it, ill try again today. Thanks for the feedback. -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, February 05, 2008 11:40 AM To: Sean McCreadie Cc: rt-users@lists.bestpractical.com Subject: Re: [rt

[rt-users] Calendar pop up for all date fields

, but I am unable to see where this is happening. Has anyone ran across this? Has anyone added this to all the date fields? Thanks Sean McCreadie Canyon Partners, LLC 310 858 4288 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

[rt-users] Is a saved charts list on the home screen possible?

I try to save the chart using the save feature at the bottom, it just adds it into the saved searches and when you click on it, it just shows the search and not direct to the chart. Has anyone explored this? Thanks Sean McCreadie Canyon Partners, LLC 310 858 4288

Re: [rt-users] 3.6.5 Clickable links

I just saw this post and thought it would be a good idea, got it working no sweat on 3.6.6 following the instructions on the wiki http://wiki.bestpractical.com/view/ClickableLinks Thanks everyone. Sean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED

Re: [rt-users] Failed upgrade to RT 3.6.6 with Asset Tracker

Todd, I changed the permissions back to the way they were before the upgrade and everything is working! Thanks - Original Message - From: Todd Chapman [EMAIL PROTECTED] To: Sean McCreadie Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Mon Jan 28 08:39:49

Re: [rt-users] Failed upgrade to RT 3.6.6 with Asset Tracker

Thanks for the tip! It was the permissions on the AT_Config.pm and AT_Siteconfig.pm files that was changed. I fixed it and the RT page loaded right up. Thanks again. Sean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Friday

[rt-users] Failed upgrade to RT 3.6.6 with Asset Tracker

know why it is throwing this error? Thanks in advance. Sean System error error: Error during compilation of /opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default: Can't locate /opt/rt3/etc/AssetTracker/AT_Config.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr

[rt-users] CSS Changes in 3.6.5

Hi, I use RT 3.6.4 with Internet explorer. I have a problem where the text jumps down a couple pixels on a page. I read in the release notes for 3.6.5: * reverted CSS changes causing problems in IE browser Im not really keen on upgrading my entire RT to 3.6.5, so, have the CSS changes been

RE: [Junk released by User action] Re: [rt-users] Disable Auto replymessage for a group

PROTECTED],[EMAIL PROTECTED],[EMAIL PROTECTED] om); my $requestor = $self-TicketObj-RequestorAddresses(); if (grep{ lc($requestor) eq lc($_)} @HelpDeskMembersEmails) { return undef; } return 1; } Thanks again to everyone that helped on this! Sean -Original Message

RE: [Junk released by User action] Re: [rt-users] Disable Auto reply message for a group

have learned a lot so far off this mailing list and hope to contribute more as I get more experience with RT. Sean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Wednesday, January 16, 2008 9:55 AM To: Sean McCreadie Cc: rt-users

RE: [rt-users] Disable Auto reply message for a group

know how to write the code for that. I tried to list all the email addresses in my helpdesk group individually and wasn't able to get that going either, I know its just a syntax error. Thanks for the debugging bit also. Sean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL

[rt-users] Disable Auto reply message for a group

-TransactionObj-Type eq Create $self-TicketObj-RequestorAddresses() =~ /[EMAIL PROTECTED]/ { return undef; } else { return 1; Sean McCreadie IT Support Canyon Partners, LLC 310 858 4288 ___ http://lists.bestpractical.com/cgi-bin

[rt-users] Side-by-side ticket screen for RT 3.6.5

To Read: $URIFile = $RT::WebPath./Ticket/ModifyAllHistory.html Sean McCreadie IT Support Canyon Partners, LLC ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

[rt-users] MergeUsers Patch question

from /share/html/Admin/Users to the local directory and then running the patch on it? Or does it run on the original file in the share directory? Thanks everyone in advance, im pretty confused on this one. Sean ___ http

Re: [rt-users] Custom reports

All, I implemented the attached report generator, and it works great with one exception. I would like to be able to see which tickets do not have a value in that custom field. Meaning, the page shows a count of how many tickets have value x, and value y in that custom field, I would like an

Re: [rt-users] LDAP(AD) auth failure

. The second error however suggests the LDAP auth failed any ways. The third error is just the generic error if anything went wrong. Sean Dummy cerberus [EMAIL PROTECTED] 13/09/2007 8:02 pm Hello, I have follow the Wiki page about configuring LDAP to authenticate my users (http

Re: [rt-users] Scrip Help needed (grabbing Organization)

(unix, network, etc...) in the Organization field, so I took your snippet below: $self-TicketObj-SetQueue($self-TicketObj-OwnerObj-Name); and changed it to: $self-TicketObj-SetQueue($self-TicketObj-OwnerObj-Organization); Thanks a million -Sean - Original Message From: Gene

[rt-users] Scrip Help needed (grabbing Organization)

Hi, I am trying to modify one of the contributed scrip's on here which relates to taking a ticket and having it automatically go to a certain queue. We have one queue that all requests go to (i.e. customer facing) and the admins have their own queues of responsibility. I didn't want to screw

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