!
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT
Thanks Gene
Is there any documentation on what's possible or am I going to have
to figure this out from code?
The TicketSQL page on the wiki doesn't seem to contain much.
Cheers,
Justin
--
Justin Hayes
Support Manager
[EMAIL
with
Open Tickets by Requestor
[EMAIL PROTECTED] 4
[EMAIL PROTECTED] 2
jsmith 6
and those link using something like http://openbugrt.orbis/Search/
Results.html?Query=Requestor.RealName='Justin Hayes' AND (Status =
'new' OR Status = 'open')
So a requestor can find
table when migrating users from my current system, but once the
migration is done and we're live I don't want to have to be hacking
the DB data to reset a user's options.
Any help appreciated.
Justin
--
Justin Hayes
Support Manager
not create user') );
}
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 7 Jun 2007, at 09:51, Justin Hayes wrote:
I'm using 3.6.3. You can set up a global default At A Glance layout
in the options, which is great.
However I can't
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED
Just in case it's of interest I found what I want in RT_Config.pm:
# $DefaultSearchResultFormat is the default format for RT search results
.
.
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 7 Jun 2007, at 10:22, Justin Hayes wrote
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 7 May 2007, at 08:34, Baytalskiy, Sal wrote:
Hello!
I found an article on automatic image resizing for RT 3.2 on the Wiki.
However it talks about some files that seem to be very different in
RT 3.6.3 that i'm
maybe try the following contribition:
http://wiki.bestpractical.com/view/NonTransitioningStatus
worked fine for me an now I can choose which statusses get set back
to open on correspondance
Justin
--
Justin Hayes
Support Manager
[EMAIL
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets
/pipermail/rt-users/
attachments/20070204/4f331f76/rt-3.6.3-transaction_batch.bin
Read it before trying Batch out but hadn't understood it's implication.
Justin
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 3 Jul 2007, at 20:25, Justin Hayes
figured this out - for ad-hoc cc-ing it's not CC you need to be
notifying in the scrip it's 'other recipients'.
HTH
Justin
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 12 Jul 2007, at 15:56, Justin Hayes wrote:
I'm having
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 3 Aug 2007, at 12:04, Roy El-Hames wrote:
Justin;
Not sure if it'll help you ;
I had the same issue, where tickets with 100 or so updates/comments
were taking over 1 minute to display ..
In our RT we do
. Or maybe
my install is broken or maybe some of our customisations are causing it.
Any thoughts/opinions welcome...
Justin
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
___
http
textual comment/replies but remove attached files. I'd also like to do
it in a way that would mean I could get them back later if needed.
Any ideas?
Justin
--
Justin Hayes
Support Manager
[EMAIL PROTECTED
the backup. So I have a live streamlined install and a
bloated backup install.
Cheers,
Justin
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 2 Apr 2008, at 14:18, Benjamin Weser wrote:
Why don't you make a general backup of your mysql
to the ticket history.
Anyone else experiencing something similar? I've tried googling but
not found anything that seems related, and I've had a look at the CSS
and nothing obvious is jumping out at me.
Cheers,
Justin
--
Justin Hayes
Support Manager
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden
figured that would be ok as you'd have to have the permission to see
the ticket in the first place.
Your method might be safer though, as you can permission it.
Justin
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 25 Jun 2008, at 09:45
permission if you run SetStatus in %INIT?
Justin
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 25 Jun 2008, at 10:08, Brian Gallew wrote:
Justin Hayes wrote:
I'd like to offer my customers an option to resolve a ticket
themselves
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 25 Jun 2008, at 10:20, Benjamin Weser wrote:
Hi Justin,
I established the indirect method of changing the ticket status
here at our RT to get a kind of workflow. You can set permissions of
each CF
Has anyone implemented locking accounts after so many login attempts?
I'm sure I can add it myself but if there's a solution out there
already.
I'm using 3.6.3
Cheers,
Justin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Hi,
I would like to be able to create saved searches that will find
tickets where the logged in user is the Requestor.
This is easy for Owner as you can use Owner = '__CurrentUser__'.
Is there a way to do this for Requestor though? I tried Requestor =
'__CurrentUser__' but
maybe Requestor.Id would do?
HTH,
Gabriele Franzini
ICT Applications Manager
Nerviano Medical Sciences SRL
20014 Nerviano Italy
-
Message: 1
Date: Wed, 7 Jan 2009 09:43:12 +
From: Justin Hayes justin.ha...@orbisuk.com
Subject: [rt
{'CurrentUser'}-
Id/ge;
$SearchArg-{'Query'} =~ s/__CurrentUserEmail__/
$session{'CurrentUser'}-EmailAddress/ge;
You can then use the following in searches that you add to the At A
Glance screen:
Requestor.EmailAddress = '__CurrentUserEmail__'
Cheers,
Justin
On 7 Jan 2009, at 09:43, Justin Hayes
the attachments, but I'm sure
that's a simplistic view of it.
Any thoughts welcome!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpractical.com/cgi-bin
there are the line numbers
Roy
Justin Hayes wrote:
Hi,
Some of our tickets can get pretty long and the longer they get
the longer the page takes to load. So for a long ticket with say
100 comments/replies and assorted status changes etc it might take
10+ seconds to render
you do the change ..
I am on 3.6.3 and some of our monitoring tickets are over 300
updates long .. having been through the pain you having, I tried all
possible options
Roy
Justin Hayes wrote:
Thanks for the advice Roy, but I think I'd already tried that at
some point in the past
skipped uninteresting transactions. Maybe an approach like that
would help.
Cheers,
Ken
On Tue, Apr 28, 2009 at 04:19:21PM +0100, Justin Hayes wrote:
I've put some high resolution timestamping into the code and found
some interesting things.
Am example ticket that took 10 seconds to render
being a micro-optimization at best. As you have noticed,
the key is to reduce the amount of transactions processed completely.
Just nuking the RT_System transactions really helped.
My two cents,
Ken
On Tue, Apr 28, 2009 at 06:29:13PM +0100, Justin Hayes wrote:
I'm already skipping a load
) and then work
out how much to show based on how many transactions the ticket has.
Justin
On 29 Apr 2009, at 07:35, Justin Hayes wrote:
Thanks Ken but I think I'm already doing that in my SkipTransaction
callback:
%init
my $ttype;
$ttype = $Transaction-Type;
$$skip = 1
, History.html etc etc to decide when you want to do the
truncating..
Hope this is useful to someone!
Justin
On 29 Apr 2009, at 08:01, Justin Hayes wrote:
Alternatively I might look into only showing say the first 10
transactions and last 30 for tickets with over 100 transactions
,
Ken
On Wed, Apr 29, 2009 at 09:53:36AM +0100, Justin Hayes wrote:
I've implemented stripping out the middle portion of long tickets
(set to
more than 200 transactions atm) and here's how I did it in case you
would
like to do something similar. For a ticket with 100 comments/
replies
the user can see, then show the last 10.
Does anyone know if this can be fixed, or if it is fixed in 3.8?
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http
Many thanks Kevin. Does it have any other effects? Just trying to
understand why it's off by default.
Looks like another reason to work on the upgrade.
Cheers,
Justin
On 11 May 2009, at 15:20, Kevin Falcone wrote:
On May 11, 2009, at 2:36 AM, Justin Hayes wrote:
I create a saved search
Ok many thanks Kevin. I'm hoping to set up a 3.8 test environment so
I'll have a play around with that setting on there.
Justin
On 11 May 2009, at 18:02, Kevin Falcone wrote:
On May 11, 2009, at 12:50 PM, Justin Hayes wrote:
Many thanks Kevin. Does it have any other effects? Just trying
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa
doing something stupid)
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 18:12, Justin Hayes wrote:
Hi,
Has anyone tried the example MakeClicky Callback in the docs
(extending_clickable_links.pod
Thanks Kevin.
RT version is 3.8.4 as given in the subject of my mail. Perl is 5.10.0
I believe.
I'll try adding that debug and see what I get.
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 21:14
' =
'-',
'empty' = '',
'quoter' = '',
'raw' =
'-'
-
Justin Hayes
Orbis Support Manager
Ah that might be it - I have got the httpurl one turned on as well.
I've got the patch and will let you know how it goes.
Thanks again!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 22:43, Kevin
Works great. Thanks very much for fixing this so quickly!!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 22:40, Ruslan Zakirov wrote:
Try attached patch. Don't forget to flush mason cache and send us
/Mason/CGIHandler.pm:73] [/
opt/rt3/bin/mason_handler.fcgi:79]
Cheers,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 14:27, Ruslan Zakirov wrote:
Hello Justin,
Have you restarted the server after install?
On Wed, Aug 5, 2009 at 3:26 PM, Justin
Hayesjustin.ha...@orbisuk.com wrote:
Anyone had any problems getting the ticket
Tried restarting the server itself, but still get the same error :(
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 14:27, Ruslan Zakirov wrote:
Hello Justin,
Have you restarted the server after
I didn't do the initial install, but I'm guessing probably not...
Is there any way to do it retrospectively?
Thanks again
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 16:58, Kevin Falcone wrote
Simply installing IPC::Run::SafeHandles did the trick.
Thanks Kevin!
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 17:36, Kevin Falcone wrote:
On Wed, Aug 05, 2009 at 05:11:22PM +0100, Justin Hayes
daily at 1pm but
I never get any emails. Are there any configs I have to turn on to get
this to work? I'm getting other RT mails from the system so it's not
like mail is broken or something.
Cheers in advance,
Justin
-
Justin Hayes
Orbis
/sbin/rt-email-digest -m daily
0 0 * * 0 /opt/rt3/sbin/rt-email-digest -m weekly
0 * * * * /opt/rt3/sbin/rt-email-dashboards
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 6 Aug 2009, at 13:38, Joop van de
. Perhaps the DB wasn't dumped
using binary character set? How could I check that and how should the
IT guys have dumped the DB to make sure it was in binary?
Any thoughts?
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
corruption.
Regards,
Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz
On Wed, Sep 16, 2009 at 7:54 AM, Justin Hayes justin.ha...@orbisuk.com
wrote:
Hi guys,
I'm just testing an upgrade from 3.6.3 to 3.8.4. I ran the rt-setup-
database fine:
/opt/rt_support.openbet.com/sbin/rt-setup
they are here somewhere. Might take a
day though.
Regards,
Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz
On Wed, Sep 16, 2009 at 9:20 PM, Justin Hayes justin.ha...@orbisuk.com
wrote:
Thanks a lot for the info and advise Aaron. Don't suppose you kept
the scripts you used
Hi guys,For me IE7 seems to render 3.8.4 differently to IE8, Safari and Firefox. It's missing all the nice round edges on the various buttons and panel headers etc, and generally doesn't look as nice.IE7:Safari:Is that expected, or is there something wrong with my install perhaps?I can see this in
Gotta love different browser implementations :) Still one less problem
that I actually need to try and fix.
Thanks for the quick reply Jesse!
Justin
On 7 Oct 2009, at 16:53, Jesse Vincent wrote:
On Wed, Oct 07, 2009 at 04:48:40PM +0100, Justin Hayes wrote:
Hi guys,
For me IE7 seems
storage system :-)
Regards,
Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz
On Thu, Sep 17, 2009 at 11:00 AM, Tom Lahti t...@bitstatement.net
wrote:
Justin Hayes wrote:
Thanks Aaron. I've always wondered why file attachments are stored
in
the db at all. I'd have thought those
838 7793
027 212 6638
aa...@guise.net.nz
On Thu, Sep 17, 2009 at 11:00 AM, Tom Lahti t...@bitstatement.net
wrote:
Justin Hayes wrote:
Thanks Aaron. I've always wondered why file attachments are stored
in
the db at all. I'd have thought those would have been better
placed out
is now out. Were
there improvements in that that would help with this setting?
Cheers,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpractical.com/cgi-bin
to just isolate the
queries for just 1 user hitting the main page.
Justin
On 31 Oct 2009, at 16:09, Kenneth Marshall wrote:
On Sat, Oct 31, 2009 at 11:21:08AM +, Justin Hayes wrote:
I've just upgraded to 3.8.4 and as part of that I've enabled
UseSQLForACLChecks
RT_SiteConfig.pm:Set
and speed things up, but it didn't help.
We're using 3.8.4
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt
something obvious :)
Cheers,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 15 Feb 2010, at 16:52, Jesse Vincent wrote:
On Mon, Feb 15, 2010 at 04:30:32PM +, Justin Hayes wrote:
On one of our RT installs it's
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 15 Feb 2010, at 17:20, Jesse Vincent wrote:
On Mon, Feb 15, 2010 at 05:18:53PM +, Justin Hayes wrote:
That doesn't seem to be an answer. So it's just slow if you want to have a
lot of owners
Ah ok, so even if all my users have OwnTicket for a queue getting that list is
still faster than showing all users on the Search screen, even though the
resulting list is the same length?
Total rows in Users is 543.
Justin
-
Justin Hayes
Orbis
.PrincipalType = 'User') AND
(ACL_4.RightName = 'OwnTicket' OR ACL_4.RightName = 'SuperUser') AND
(Groups_3.Domain = 'RT::Queue-Role') AND ((ACL_4.ObjectType = 'RT::Queue') OR
(ACL_4.ObjectType = 'RT::System')) ORDER BY main.Name ASC;
-
Justin Hayes
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Hi Kenneth,
I'm using MYSQL, How can I tell which query it is? I get no logging and nothing
in the MYSQL slow search log, I assume because it never completes?
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 29
to be something else that's the
problem. Something rights related?
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 29 Apr 2010, at 17:27, Ruslan Zakirov wrote:
Hi Justin,
First of all use Requestor.EmailAddress
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
.
Any suggestions or tweaks that people have done would be great, before I start
investigating what's going on at a lower level.
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
Discover RT's hidden secrets with RT
at too high a level in the code?
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 7 Jun 2010, at 21:53, Kenneth Marshall wrote:
Hi Justin,
The last time I looked at this problem, the slow step is simply
too late at this point for performance reasons, as we're
already processing the entry?
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 7 Jun 2010, at 21:53, Kenneth Marshall wrote:
Hi Justin,
The last time I looked
numbers from theirs for longer tickets? It would be
really appreciated.
Thanks,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http
takes anything up to
20+ seconds.
So I'm not sure how the DB can be an issue here? Unless I'm wrong about it
doing 1 big query at the start and there are loads of little queries inside the
loop.
Cheers,
Justin
-
Justin Hayes
OpenBet Support
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 15:22, Jason Doran wrote:
Hi,
If you are using mysqld have a look at mysqltuner.pl perl script (google)
This has fixed quickly many performance issues on both RT
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 15:28, Charles Johnson wrote:
Justin, thank you for the kindness of your reply. I didn't intend to send you
chasing rabbits, so to speak. Just offering something to add
)
interactive_timeout ( 28800)
query_cache_size ( 16M)
join_buffer_size ( 2.0M, or always use indexes with joins)
tmp_table_size ( 128M)
max_heap_table_size ( 64M)
innodb_buffer_pool_size (= 10G)
-
Justin Hayes
OpenBet Support Manager
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 15:49, Foggi, Nicola wrote:
I did just have a problem with 3.8.8 and one of the indexes (didn't have the
problem on 3.8.6 or below). It turned out to be the index GROUPS2 on the
Groups
out of mysql then...
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 15:53, Justin Hayes wrote:
Seem to be quite a few things to look at Jason. Need to figure out what they
all mean first.
Justin
We do Kenneth, but most tickets don't have many file attachments, so I assume
that's not an issue?
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 17:54, Kenneth Crocker wrote:
Justin,
I
the slow query log to troubleshoot bad queries
Variables to adjust:
*** MySQL's maximum memory usage is dangerously high ***
*** Add RAM before increasing MySQL buffer variables ***
innodb_buffer_pool_size (= 10G)
-
Justin Hayes
OpenBet Support
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 1 Jul 2010, at 11:51, Raed El-Hames wrote:
Justin,
Do you use Transaction custom fields, if you do n’t ; try and comment out
lines 70,71,72 from html/Ticket/Elements/ShowTransaction
% if ( $Transaction
* to be DB or server related, I just don't
know how...
Thanks,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 1 Jul 2010, at 12:28, Raed El-Hames wrote:
Hi Justin;
Our database is ~ 59G, the attachments table is ~ 40G
Thanks Alberto. Will look at those as well.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 1 Jul 2010, at 14:42, Alberto Villanueva wrote:
Have you read next links? Maybe you could be good for your server.
http
. If I turn that off then at least they can't see
things they shouldn't, but now the search results are very messed up and you
might have to page until you can find a visible ticket.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha
Is that this one Kenn?
RT_Config.pm:Set($UseTransactionBatch, 1);
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 13 Jul 2010, at 16:52, Kenneth Crocker wrote:
Justin,
I hate to ask, but did you make sure
Thanks Jesse. I know it's beta, but does fix some other issues so having it on
was better than not, if you see what I mean :)
I'm upgrading to 3.8.8 soon anyway which will fix it.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 13 Jul 2010, at 19:36, Kenneth Crocker wrote:
Justin,
Yep. But I'd make the change in RT_SiteConfig.pm. I like to leave original
files/info alone in case I ever need to reference an original setting, etc.
RT
guy's going to be trying some of
the settings you sent me, as there are lots of innoDB configs in there that
we've not set at all. Hopefully we'll get somewhere.
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 15
Is it possible to add a user to a group via the CLI?
I can find the command to create a new user, and I can create a new group. But
how can I put one in the other?
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
.
Is that a deliberate change? Anyone know if there's a way to set it back to
incremental?
Thanks!
Justin
Justin Hayes
Support Manager
T: +44 208 742 1600
+44 208 987 0715
M: +44 779 337 2866
E
of the same
problems on that OS. Perhaps perl is just slow on the 64bit ubuntu we've
currently got live.
No idea if it's going to have any effect though :(
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 6 Sep 2010
Thanks Jeffrey. We're already using UseSQLForACLChecks and don't use web
external auth. Tried the combination you've given though and unfortunately no
difference :(
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010
Tried Centos last night, and no difference at all.
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 6 Sep 2010, at 20:49, Justin Hayes wrote:
Hi Ruslan,
Sorry looks like I shrunk the image too much. The thing I find odd
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 10:30, Justin Hayes wrote:
Tried Centos last night, and no difference at all.
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
at that.
We've also tried running the web services on a separate server to the DB. This
also made no difference.
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 11:13, Torsten Brumm wrote:
Hi
Well we've captured the time for all the queries run for our long ticket (which
takes ~20secs to generate).
Total query time is 0.871493s
So it's not the DB.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010
We've tried all of those. We've also tried the RT inbuilt webserver and results
were the same in all cases.
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 11:36, Torsten Brumm wrote:
Are you running mod_perl2
Thanks Torsten. We'll have a look at those settings as well.
Appreciate the help!
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 12:45, Torsten Brumm wrote:
Hi Justin,
just created inside a RT Test VM
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 12:45, Torsten Brumm wrote:
Hi Justin,
just created inside a RT Test VM (slow one with 500mb ram) a single ticket
with around 60 replies and some comments. Tested the speed
for the patch!
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at 12:24, Tim Cutts wrote:
On 6 Sep 2010, at 5:54 pm, rt-users-requ...@lists.bestpractical.com wrote:
So far we've tried installing RT
the history rewrite in it.
Going to try the patches from that other slow ticket history thread as well to
see if that brings it down further.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 9 Sep 2010, at 08:13, Justin
1 - 100 of 118 matches
Mail list logo
