On Thu, Jul 08, 2010 at 02:25:33PM +0200, Jan Olsen wrote:
I am creating a template, and I want to include the requestor's full
(real) name to it. What
TemplateSnippet can I use?
Have you had a look at docs/templates.pod ?
-kevin
pgpaJk11GZnDw.pgp
Description: PGP signature
Discover
On Thu, Jul 08, 2010 at 09:41:44AM -0400, Michael Campfield wrote:
I'm having a problem involving creation of internal users when a
mail is received through the rt-mailgate. I know this is a common
problem but I've not been able to find a solution that worked for
me. If you have a few
On Thu, Jul 08, 2010 at 10:54:53AM -0700, Gary Greene wrote:
For every ticket action from a privileged user, we're getting two email
messages. One is the comment, the other is the meta-transaction information
(when a ticket is given to a user, and such.) My manager has asked if there
is a way
On Fri, Jul 09, 2010 at 08:55:11AM +0100, Mike Peachey wrote:
If you don't need it, make it the empty string
Have you tested that? I haven't checked within living memory, but my
general recommendation is to use something like (objectClass=ScoobyDoo)
so you guarantee not to match. I'm not
On Tue, Jul 13, 2010 at 10:09:31AM +0200, Michelle Sullivan wrote:
Alberto Villanueva wrote:
Got it working a treat, but I need to be able to disable accounts and
re-enable them, is this possible with RT::Client::REST?
If we look at next page [1], it is not possible. I tried to several
On Tue, Jul 13, 2010 at 01:44:53PM +0200, Martin Drasar wrote:
1) pass the parsed data to mail template.
I know that I could create custom fields for each piece of data and then
retrieve it from template, but I find it quite cumbersome - more than
70% of tickets would have custom fields they
On Tue, Jul 13, 2010 at 02:24:26PM -0400, Michael James wrote:
I was reading some old threads and found some similar reports.
Go read the Format for your search, sounds an awful lot like you've
hardcoded a URL in there. Edit - Edit this search - Advanced
-kevin
Michael James
On Wed, Jul 14, 2010 at 05:20:37PM +1000, John Chenny Lim wrote:
I am having problems forwarding messages with attachment. I am using RT
Request Tracker 3.6.
Below are the error dumps:
3.6 didn't have a ForwardTransaction function, did you backport some
code or are you running a
On Wed, Jul 14, 2010 at 06:02:54PM -0700, Jonah Hirsch wrote:
One of our users has a search format set that is incompatible with our
installation of RT
(makes searches link to the wrong place), and I can't seem to find a way
to reset or even
change his default search format.
I
grab it from a fresh
tarball.
On Thu, Jul 15, 2010 at 7:12 AM, Kevin Falcone
[1]falc...@bestpractical.com wrote:
rt-attributes-viewer
pgpbBwZCsmh45.pgp
Description: PGP signature
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http
On Thu, Jul 15, 2010 at 12:24:57PM -0500, Max McGrath wrote:
Hi all -
I've attached a screenshot of what I'm experiencing -- so hopefully the
list allows image
attachments.
Basically, when I go into a ticket and want to choose a status, resolved
shows up twice. Not
causing
On Thu, Jul 01, 2010 at 10:37:15AM -0400, Kevin Falcone wrote:
On Tue, Jun 29, 2010 at 04:10:01PM -0500, Mark Jenks wrote:
I have RTFM 2.4.2 installed and seems to be mostly working correctly.
But I can't finish
setting it up to see.
I don't have a place to put comments
On Wed, Jun 30, 2010 at 01:23:21PM -0700, Peter Roosakos wrote:
I'm curious if anyone is using RTFM saved searches as queries on
dashboards. They show up in
the `Available' selection box as `Article: SavedSearchName', but when
added to the dashboard
shows an error could not find
On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote:
On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote:
Hi
Most of my tickets are created via emails to the RT system. When this
happens, the CC's from the email are not automatically added as
Watchers.
Is this
On Fri, Jul 23, 2010 at 11:45:56AM +0100, G.Booth wrote:
On Fri, 23 Jul 2010 06:27:08 -0400
Joe Kirby ki...@umbc.edu wrote:
We are experiencing messages within RT that are too large to
display and then pretty much unreadable when you do the download
option.
It appears that most are a
On Thu, Jul 22, 2010 at 11:50:31PM -0400, anthony acquanita wrote:
So I never enter this while loop. If I run a script outside of RT it works
How do you know it is the same current user?
Compare $queue-CurrentUser-UserObj-Id to be sure
Generally this fails when a user doesn't have SeeQueue
On Thu, Jul 29, 2010 at 01:20:25PM +, giles.cooc...@williamhill.com wrote:
I understand that 3.8.8 allowed the RSS feeds to use some kind of
authentication token - does
anyone know how this is done?
The auth tokens are baked into the RSS link available from search
results.
-kevin
On Fri, Jul 30, 2010 at 11:44:15AM -0400, Michael James wrote:
It still seems to me that a straightforward SQL search should work... no
matter how the ticket was created, although my goal is to get approvals
working. I will enable the default queue and work with that for now.
you really
On Wed, Jul 28, 2010 at 11:42:36AM -0400, Mike Johnson wrote:
As the subject says,
I'm looking for a way that ExternalAuth can assign groups when it creates
the RT user based on
group info in the LDAP.
This isn't currently supported, and I don't know that it will be added
in the
On Thu, Jul 29, 2010 at 05:59:14AM +0200, f3d wrote:
Is there a way for the RTFM articles to be automatically pasted under
the quoted message ?
Unfortunately, not without changing the way RT's MessageBox callback
works (or adding a new one and changing RTFM to use it)
-kevin
On Thu, Jul 29, 2010 at 02:22:15PM -0500, Mátyás Selmeci wrote:
Hi all,
One of my users has the following search query:
Owner = 'Nobody' AND Queue != 'spam' AND ( Status = 'new' OR Status = 'open'
)
sorted by LastUpdated, Asc, 50 per page.
The search returns 268 tickets, split
On Sat, Jul 31, 2010 at 12:53:46PM -0400, VPN Cluster wrote:
Hello,
I have Oracle 11GR2 server installed on RHEL 5. The make initialize
generates error and it
needs DBD::Oracle. I tried to install DBD::Oracle but got the following
error..
The README file packaged with
On Tue, Aug 03, 2010 at 10:30:50AM -0400, testwreq wreq wrote:
make command in the manual installation results in
make: *** No targets specified and no makefile found. Stop.
What does this mean?
Look through the README file for manual installation instructions.
-kevin
On Tue,
On Tue, Aug 03, 2010 at 10:41:03AM -0700, Kenneth Crocker wrote:
Eric,
I could easily be wrong on this (has happened many times before), but I
seem to remember a lot
of complaints about tickets re-opening a resolved ticket when
correspondence happened to it
from the old 3.4.x
On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote:
We've had a particular situation come up a couple times now where someone
outside our
approved (LDAP) organization, was added as an 'other' Cc to a reply email
from RT. That person
then tried to do a reply back (into
On Fri, Aug 06, 2010 at 03:30:17PM -0400, testwreq wreq wrote:
I was able to install it manually.
I have setup RT_SitConfig.pm file. ExternalAuth does land on the login
page to RT, but when I
put my Active Directory username/password in there, it does not
authenticate. It gave me
and figure out what the error flow is.
-kevin
On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone
[1]falc...@bestpractical.com wrote:
On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote:
We've had a particular situation come up a couple times now where
someone outside
On Sat, Aug 07, 2010 at 01:10:27PM +0200, benoit plessis wrote:
Hi,
I'm trying to setup RTFM acl's for some groups and it seem that they
are not enough.
For example, in Config RTFM Global Group Rights i allow the
following to a group of users:
CreateArticle
DeleteArticle
On Mon, Aug 09, 2010 at 12:00:10PM +1000, john habermann wrote:
Hi
I have just noticed I have a problem with editing Dashboards in my RT
instance namely I can't
do anything with them apart from create them. Once I create them if I
click on them I see a
page as shown in the
On Mon, Aug 09, 2010 at 09:27:14AM -0600, Chance Newkirk wrote:
I am honestly not certain what the root cause of this is, but here is
Usually this means you changed your $Organization config variable
a quick and dirty trick for displaying the non-broken reminders and
skipping the ones where
On Sat, Aug 07, 2010 at 02:01:55PM +0200, benoit plessis wrote:
To solve this one, for now i've done the following modification, since
we are sending the modified headers,
i changed the RT::Attachment_Overlay::ContentAsMIME to send the
modified content:
---
On Tue, Aug 10, 2010 at 01:07:32PM +0200, benoit plessis wrote:
2010/8/9 Kevin Falcone falc...@bestpractical.com:
On Sat, Aug 07, 2010 at 01:10:27PM +0200, benoit plessis wrote:
What happens if you go to
Configuration - Custom Fields - custom field name - Group Rights?
In this case
On Mon, Aug 09, 2010 at 08:38:22PM -0400, Eugene M. Evans wrote:
I can telnet to the AD server and I am able to connect to the AD server
through an LDAP
browser. The browser I happen to be using is jxplorer. I found that
Jxplorer requires the
user DN to be the full first and last
On Tue, Aug 10, 2010 at 09:09:21AM -0400, Mike Johnson wrote:
I'm sitting here with a clean 3.8.8 RT install, and I have our current
3.2.1 that is in use...
I want to be kind to my users, and migrate data... but I don't want to
spend too much
time/resources doing so...
Would a
On Wed, Aug 11, 2010 at 03:52:59PM +0200, Philipp Knoll wrote:
Hi.
im trying to use the rt-cli to comment on a ticket with:
rt comment 1311875
..vim pops up, showing me the form:
Ticket: 1311875
Action: comment
Cc:
Bcc:
Attachment:
TimeWorked:
Text:
~
i try to fill
On Wed, Aug 11, 2010 at 02:18:51AM -0700, FOSTER Ryan * SDC wrote:
I am using the REST interface to create and update tickets, as described
in the wiki
([1]http://wiki.bestpractical.com/view/REST). However, I am running into a
problem with some
custom fields that have a hash/pound
On Mon, Aug 09, 2010 at 04:30:20PM -0300, Elton S. Fenner wrote:
Hi,
Before asking my questions I wanna say thanks for RT.
We are celebrating the first anniversary of RT installation and just
reached ticket #25680.
So, I'm gonna do my best to explain my needs it would be
On Wed, Aug 11, 2010 at 02:09:50PM -0700, Hossein Rafighi wrote:
We are using RT 3.8.7 with external authentication. When someone who
I assume you meant RT::Authen::ExternalAuth, not RT's built-in
ExternalAuthentication
is not know to our LDAP server is Cced in a ticket and tries to
reply
On Sun, Aug 15, 2010 at 02:14:36AM -0700, Dylan Choi wrote:
Hello,
I'm currently running RT(3.6.6) and trying to upgrade system hardwares
as well as RT itself. I have setup a latest RT(3.8.8) on my brand new
system and with just fresh setup, it works fine. However, since I've
restored
ScripCondition
= 0; and then go fix it in the UI. It isn't clear to me why you had
blank condition scrips in the first place.
-kevin
On Sun, Aug 15, 2010 at 6:35 AM, Kevin Falcone
falc...@bestpractical.com wrote:
On Sun, Aug 15, 2010 at 02:14:36AM -0700, Dylan Choi wrote:
Hello,
I'm
-kevin
On Mon, Aug 16, 2010 at 5:15 AM, Kevin Falcone
falc...@bestpractical.com wrote:
On Sun, Aug 15, 2010 at 11:19:17AM -0700, Dylan Choi wrote:
Thanks a bunch Kevin. Finally, httpd runs on the system and I was able
to see all the data from my old machine after I ran below sql.
delete
On Thu, Aug 12, 2010 at 12:37:01PM -0700, Kenneth Crocker wrote:
The only thing I can figure is that one or more of the settings shown
above is causing RT to
initiate a mail loop every 15 minutes. Does RT go to the incoming mail
server to look for
new mail every 15 minutes? If so,
On Thu, Aug 12, 2010 at 01:25:43PM -0700, Hossein Rafighi wrote:
Hi Kevin,
Sounds like you've left the default of don't allow the creation of
user accounts who aren't in LDAP on in your RT::Authen::ExternalAuth
config.
In my RT_SiteConfig.pm I have: Set($AutoCreateNonExternalUsers,
0); Is
On Fri, Aug 13, 2010 at 03:47:58PM +0100, Mark Olliver wrote:
Hi,
Suddenly in the last few days we seem to be unable to send mail out of our
RT as far as we
know nothing has changed.
If you look within RT than it says it has sent mail and lists al the
addresses correctly
On Fri, Aug 13, 2010 at 02:26:36PM -0400, Joe Kirby (gmail) wrote:
I emailed th elist a few weeks ago about this from an email issue
and we made the suggested adjustments (Thank You!!)
We still have an issue when customers cut and paste from a web page
into the comment area of RT. It goes in
On Tue, Aug 17, 2010 at 01:24:52PM -0700, Peter Roosakos wrote:
I was curious if ExternalAuth assumes a secure network (private, VPN,
etc.), or if it can
securely authenticate to an LDAP/AD server over a public network (ssl,
etc.). I didn't find
any general security/configuration
On Wed, Aug 18, 2010 at 12:54:38PM +0200, benoit plessis wrote:
Two questions from my users:
1/ Is it possible to disable the context menu in the FCKEditor ?
normally i just need to set fckconfig.browsercontextmenu to true
but changing the fckconfig.js file doesn't seem to have any
On Wed, Aug 18, 2010 at 03:23:28PM +0100, John Beranek wrote:
We've just upgraded our RT installation from 3.8.1 to 3.8.8 and it
mostly went very seamlessly.
However, since making the new version live I've noticed that one of our
global Scrips has stopped working.
What happens when you use
On Wed, Aug 18, 2010 at 04:47:04PM +0200, ronald higgins wrote:
On our RT system every queue has a Scrips and Recipients section
under the Reply/Resolve tab.
I've come across 1 queue where the tickets do not have this Scrips
and Recipients under Reply/Resolve, is there
a queue specific place
On Wed, Aug 18, 2010 at 05:10:42PM +0100, John Beranek wrote:
On 18/08/10 16:50, John Beranek wrote:
On 18/08/10 15:58, John Beranek wrote:
On 18/08/10 15:37, Kevin Falcone wrote:
On Wed, Aug 18, 2010 at 03:23:28PM +0100, John Beranek wrote:
We've just upgraded our RT installation from
On Wed, Aug 18, 2010 at 05:38:53PM +0100, John Beranek wrote:
On 18/08/10 17:21, Kevin Falcone wrote:
On Wed, Aug 18, 2010 at 05:10:42PM +0100, John Beranek wrote:
This is some change in the behaviour of RT between 3.8.1 and 3.8.8 that
has caught us unawares. Reading into this a bit more
On Thu, Aug 19, 2010 at 09:11:57AM +0200, Miha Valencic wrote:
Hi!
I'm fairly new to RT administration, although I've been using it in the
past a lot. We're
setting up a new version (3.8.8) and are wondering if there is way to hide
some of the ticket
metadata for certain
On Thu, Aug 19, 2010 at 09:54:12PM +0200, Miha Valencic wrote:
On Thu, Aug 19, 2010 at 4:35 PM, Kevin Falcone
[1]falc...@bestpractical.com wrote:
On Thu, Aug 19, 2010 at 09:11:57AM +0200, Miha Valencic wrote:
� � Hi!
� � I'm fairly new to RT administration
On Fri, Aug 20, 2010 at 08:22:36AM +0200, Miha Valencic wrote:
users _are_ indeed created in the DB, but they were not visible in the UI.
I was already
prepared to write back that the users are not visible in the UI, when I
tried searching for a
specific handle and UI found that
On Fri, Aug 20, 2010 at 09:36:13AM -0400, Dustin Berube wrote:
I'm looking to forward a ticket with full transaction history and
attachments to an email
address. I have tried using the forward button for the ticket (next to
Resolve), however I
only get the initial ticket creation
On Fri, Aug 20, 2010 at 10:40:38AM -0400, Dustin Berube wrote:
On Fri, Aug 20, 2010 at 10:25 AM, Kevin Falcone
[1]falc...@bestpractical.com wrote:
On Fri, Aug 20, 2010 at 09:36:13AM -0400, Dustin Berube wrote:
I'm looking to forward a ticket with full transaction history
On Fri, Aug 20, 2010 at 09:52:25AM -0700, Gary Greene wrote:
On 8/20/10 7:19 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Aug 20, 2010 at 08:22:36AM +0200, Miha Valencic wrote:
users _are_ indeed created in the DB, but they were not visible in the
UI.
I was already
On Fri, Aug 20, 2010 at 09:08:47AM -0700, Kenneth Crocker wrote:
I know that RT has a configuration that allows one to include v-cards in
replies.
It does?
That alone
implies that RT has no problem with v-cards coming in with an email.
However, since we
installed
On Mon, Aug 23, 2010 at 12:15:55PM -0500, Ashrafuddin Mohammed wrote:
I have successfully installed RT and it brings me up the log in page.
But i'm unable to log in initially after the login page shows up.
The default user/password is step 9 of the README file that
accompanies RT.
-kevin
On Mon, Aug 23, 2010 at 06:30:58PM +0200, Emmanuel Lacour wrote:
On Mon, Aug 23, 2010 at 08:25:03AM -0800, Jason Maderios wrote:
Does anyone know what is needed to be done to put pdf or other file types
into local/html directories and be able to surf to them? Right now
placing
On Mon, Aug 23, 2010 at 04:50:04PM +0200, ingo.it...@ages.de wrote:
Hello,
i tryed to implement the Hack from Evan into the C Source of then Nagios
cmd.c File described
in the Thread http://www.gossamer-threads.com/lists/rt/users/45186#45186
Have you seen
On Mon, Aug 23, 2010 at 05:36:02PM +0200, Christopher Kunz wrote:
Hi,
Our RT 3.8.8 installation does not send autoreplies to requestors if the
ticket is opened via E-Mail. If it is opened via the web interface, the
autoreply is sent. The debug log shows the following behavior:
[Mon Aug
On Mon, Aug 23, 2010 at 12:27:58PM +1000, Steve Berg wrote:
Hi all,
I have RT set up and am using RT::Authen::ExternalAuth to authenticate
users against LDAP which is working great. We now have an external
company we are working with and they don't have LDAP accounts and
when they send an
On Tue, Aug 24, 2010 at 10:01:09AM +0200, Emmanuel Lacour wrote:
On Mon, Aug 23, 2010 at 03:35:45PM -0400, Kevin Falcone wrote:
Or to write a dhandler, as discussed in that ticket.
The specific unfixable path is NoAuth/images/ and it seems Jason wants
to use /CustLtr/. He can just put
/share/html/REST/1.0/NoAuth/mail-gateway:75)
On 24 August 2010 05:43, Kevin Falcone falc...@bestpractical.com wrote:
On Mon, Aug 23, 2010 at 12:27:58PM +1000, Steve Berg wrote:
Hi all,
I have RT set up and am using RT::Authen::ExternalAuth to authenticate
users against LDAP which
On Tue, Aug 24, 2010 at 12:24:05AM +0200, Christopher Kunz wrote:
On 23.08.2010 21:43, Kevin Falcone wrote:
1. does effectively disabling the routine CheckForBounce actually break
something? In over 98000 tickets, I have not experienced a problem with
double bounces or the likes.
2. Why
On Tue, Aug 24, 2010 at 03:12:04PM +0200, polloxx wrote:
Dear list,
We have an RT server v 3.8.7 with a queue per customer. For one queue
we want change the default from: address.
I've tried this with a customized template with:
I think you just want to change the Correspond Address on the
It appears that you're running into two compat issues:
The bug in Text-vFile-asData has already been reported here:
https://rt.cpan.org/Public/Bug/Display.html?id=60696
and the Email::Address problem is that the latest release accidentally
only works on 5.10 and greater.
Using the slightly older
On Tue, Aug 24, 2010 at 04:37:11PM -0400, Nicôle Layne wrote:
This is under the assumption that all queues are correctly setup and
e-mail enabled through
the web interface, and the reply address has format
queue-name@rt.mydomain.com and comment
address has format
is not the question
your original mail asked) then the template solution is your best bet.
-kevin
On Wed, Aug 25, 2010 at 4:25 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Tue, Aug 24, 2010 at 03:12:04PM +0200, polloxx wrote:
Dear list,
We have an RT server v 3.8.7 with a queue per
On Wed, Aug 25, 2010 at 10:17:47AM -0500, Max McGrath wrote:
Hi all -
Looking for a way to change the default on Update.html.
Currently it is set to Comments (Not sent to requestors) but I'd like the
default to be Reply
to requestors.
I found the code in Update.html and I
establish this?
Go to the Queue Admin page for that queue, check the correspond
address.
See my previous reply -
On Wed, Aug 25, 2010 at 4:55 PM, Kevin Falcone
I think you just want to change the Correspond Address on the queue
admin page. No need for template hacking.
-kevin
On Wed, Aug 25, 2010 at 12:09:49PM -0700, Kenneth Crocker wrote:
I'm not a real experienced Perl guy and I want to write a scrip that will
re-set a date field
to nulls or blank or whatever a date field can be set to for NO date at
all. I'm doing this
for tickets that are re-opened.
On Thu, Aug 26, 2010 at 08:15:59AM +0200, polloxx wrote:
You mean the Reply Address? Only the reply-to: address is changed on
our server, not the from: address.
Reply Address controls From: and Reply-To: unless you've made changes
On Wed, Aug 25, 2010 at 6:15 PM, Kevin Falcone
falc
On Thu, Aug 26, 2010 at 02:33:30PM +0200, Anthony BRODARD wrote:
Hi everybody!
I'm actually searching how modify appareance or just color of my graph' in
RT 3.8.7
The graph colors and fonts were tweaked quite a bit in 3.8.8
You may find it easier to upgrade
-kevin
I've just
On Thu, Aug 26, 2010 at 04:31:30PM +0200, Benno Overeinder wrote:
I haven't the original email thread to reply to, but this might be
valuable to the email list.
The change Ruslan proposed works for me. I had the same problem here,
but after the change in webmux.pl, apache started again.
On Thu, Aug 26, 2010 at 12:07:01PM -0500, Ashrafuddin Mohammed wrote:
I'm trying to setup email gateway but unable to do it.
There are three different procedures from RT Wiki site.
I tried all three but couldn't get any of them working.
Have you tried the README? It shows you how to edit
On Thu, Aug 26, 2010 at 11:27:23AM +0100, Thorvald Hallvardsson wrote:
Hi guys,
Another problem. When I'm trying to access CONFIGURATION - GLOBAL - USER
RIGHTS || GROUP
RIGHTS || RT AT A GLANCE I'm getting an error:
I assume you're using one of the compatibility themes, rather than
On Thu, Aug 26, 2010 at 05:24:22PM -0600, Sysadmin wrote:
I'm trying to add Custom Fields in the Requester area of the ticket.
I got the first Custom Value, but cannot get the second custom
value?
You appear to misunderstand FirstCustomFieldValue. It is the first
value for the custom field
On Fri, Aug 27, 2010 at 03:00:57AM +0100, Mark Olliver wrote:
Hi,
I have two issues with emailing with RT.
1, Firstly our server accepts mail as two domains, I am unsure on my
matches but basically
[1]anyth...@example.org should be switched in RT to be
On Fri, Aug 27, 2010 at 09:04:10AM +0200, Guadagnino Cristiano wrote:
On a related note: we are using the subject tag in the
configuration of queues. If I use the plain text templates the
$rtname variable is correctly resolved to the subject tag of the
originating queue, but if I use the html
There is also a large collection of examples in the test suite
-kevin
On Fri, Aug 27, 2010 at 01:50:52PM +0200, Torsten Brumm wrote:
Hi Ingo,
if i'm not 100% wrong, the cli is using the same methods like offline
edits and there you can
do:
===Create-Ticket: ticket1
Queue:
On Fri, Aug 27, 2010 at 05:31:45PM +0100, Alex Young wrote:
After installing rt-extension-spawnlinkedticket on 3.8.8 clicking the
create button under the
I don't believe there is an extension named that, you should double
check that. Also, it always helps to mention a version.
-kevin
On Fri, Aug 27, 2010 at 02:33:03PM -0400, Josh Narins wrote:
RT is a really nice product.
My goal is to create a status called fixed which means the task is done
by the owner, but
the completion requires QA and/or Management approval before it moves to
production. I want a
] On Behalf Of Kevin
Falcone
Sent: 27 August 2010 19:09
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt-extension-spawnlinkedticket
On Fri, Aug 27, 2010 at 05:31:45PM +0100, Alex Young wrote:
After installing rt-extension-spawnlinkedticket on 3.8.8 clicking
the create
On Fri, Aug 27, 2010 at 04:17:45PM -0700, Kenneth Crocker wrote:
To List,
I have a scrip that checks to see if the requestor is also the AdminCc so
that duplicate
emails are not sent, The condition is:
Line 8/9 has an error
1# Check for Ticket Status changed to QA approvd
2
On Mon, Aug 30, 2010 at 02:51:48PM +1000, Codatel Lists wrote:
pass= is part of the link to be displayed
{{$Transaction-CreatorObj-__Value} is the
variable data which the system should fetch
On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
wrote:
I suspect
On Mon, Aug 30, 2010 at 04:35:02AM -0400, Rahul Chaturvedi wrote:
Hi,
I am using RT 3.8.8 with postgres 8.4.4 on slackware 13.1. Recently i have
applied a patch to
rt RT_Date_CustomField-3.8.8.patch to created date CFs in RT. My time
zone is UTC
Set($Timezone , 'US/Eastern')
On Mon, Aug 30, 2010 at 12:16:09PM +0200, Benno Overeinder wrote:
Hi,
On 8/27/10 7:00 PM, Kevin Falcone wrote:
On Thu, Aug 26, 2010 at 04:31:30PM +0200, Benno Overeinder wrote:
I haven't the original email thread to reply to, but this might be
valuable to the email list.
The change
data is not there
RT's User class explicitly flags the password unreadable, so I suspect
you'll have trouble getting at it without an overlay to allow reading
-kevin
On 31/08/2010, at 1:07 AM, Kevin Falcone wrote:
On Mon, Aug 30, 2010 at 02:51:48PM +1000, Codatel Lists wrote:
pass= is part
On Mon, Aug 30, 2010 at 09:46:06AM -0600, Thierry Thelliez wrote:
Hello,
I just found this link
http://wiki.bestpractical.com/view/Spreadsheet+RequestorDetails
Interesting but it appears to not work with rt-3.8.7. I am not very
familiar with the RT versions. What would be needed to port
On Mon, Aug 30, 2010 at 09:15:17AM -0700, Kenneth Crocker wrote:
The code doesn't blow up (with a simple 0), but I get 1970 on all my
search results. I need to
get rid of that somehow. Any ideas? Thanks.
0 should be fine, depends on how you're setting the date
The key part of my
On Mon, Aug 30, 2010 at 09:08:45AM -0700, Kenneth Crocker wrote:
Kevin,
OK. I see that. I was just wondering if there was a way to reduce the
number of error
messages. I mean, I only need to see one or two error messages and I can
figure out that it
needs work or whatever.
On Mon, Aug 30, 2010 at 09:25:22AM -0700, Kenneth Crocker wrote:
While you guys are working on it, could you look at the possibility of
being able to format
those CF date fields the same way we format other RT dates? Like dropping
the time completely,
etc. like we have available in
);
}
I'm not sure what it is I should do differently.
Thanks.
Kenn
LBNL
On Mon, Aug 30, 2010 at 9:57 AM, Kevin Falcone
[1]falc...@bestpractical.com wrote:
On Mon, Aug 30, 2010 at 09:15:17AM -0700, Kenneth Crocker wrote:
The code doesn't blow up (with a simple 0
LBNL
On Mon, Aug 30, 2010 at 9:58 AM, Kevin Falcone
[1]falc...@bestpractical.com wrote:
On Mon, Aug 30, 2010 at 09:08:45AM -0700, Kenneth Crocker wrote:
Kevin,
OK. I see that. I was just wondering if there was a way to reduce the
number of error
On Wed, Sep 01, 2010 at 12:37:20PM -0400, Josh Narins wrote:
Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue 'Approvals'
by RT_System
(/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)
If you used the builtin ___Approvals queue, you'd just click on the
Approvals tab on
On Wed, Sep 01, 2010 at 02:28:32PM -0400, Jason Ledford wrote:
I think this is what you need
http://search.cpan.org/dist/RT-Extension-LDAPImport/
RT-Extension-LDAPImport (in case the url gets stripped).
It's what I use along with the externalauth, that way I import all
the users. I then
On Wed, Sep 01, 2010 at 03:32:35PM -0400, Jason Ledford wrote:
But you can't assign permissions to a user that's never logged in.
If you run LDAPImport, that user should be there to find and make
privileged so you can grant them rights
--
Sorry, that's what I meant. If you just use
On Wed, Sep 01, 2010 at 06:04:10PM -0400, Josh Narins wrote:
On Wed, Sep 01, 2010 at 12:37:20PM -0400, Josh Narins wrote:
Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue
'Approvals' by RT_System
(/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)
If you used the
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