[rt-users] mail body: HTML with embedded CSS

Hi all, I'd like to change a few standard templates to HTML. I've been following the instructions found in http://wiki.bestpractical.com/view/SendHTMLEmail and added the "Content-Type: text/html" special header. Unfortunately RT issues an error while parsing the CSS part in the HTML source: [T

[rt-users] R: mail body: HTML with embedded CSS

August 26, 2010 9:13 PM A: Guadagnino Cristiano Cc: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] mail body: HTML with embedded CSS Text::Template is the perl module RT uses for templates. It uses { and } for template delimiters. http://search.cpan.org/~mjd/Text-Template-1.4

[rt-users] R: R: mail body: HTML with embedded CSS

: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Per conto di Kevin Falcone Inviato: Friday, August 27, 2010 7:31 PM A: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] R: mail body: HTML with embedded CSS On Fri, Aug 27, 2010 at 09:04:10AM +0

[rt-users] R: R: mail body: HTML with embedded CSS

or the confusion! Bye Cris -Messaggio originale- Da: Guadagnino Cristiano Inviato: Monday, August 30, 2010 9:31 AM A: 'rt-users@lists.bestpractical.com' Oggetto: R: [rt-users] R: mail body: HTML with embedded CSS Kevin, I don't really see how could they have an error: I

[rt-users] Sphinx full-text search engine in RT

Hi all, I just wanted to let everyone know that I have finished integrating the Sphinx search engine in our RT. It is simply great: full-text searches on the whole RT db in just fractions of a second! I am slowly documenting the whole thing on the RT wiki. You can find it by looking for "Integ

[rt-users] R: Variable 'MyOrg' in email subject

Mark, we do this by setting the "subject tag" in the queue configuration. Bye Cris -Messaggio originale- Da: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Per conto di Mark Goodge Inviato: Thursday, September 30, 2010 9:24 AM A: rt-users@lists

[rt-users] R: mandatory subject

Hi Mathieu! We have something like that in place, using scrips. We have a set of requests that have to be done using a web interface, and we don't want users to be able to place requests directly through email. But for simplicity reasons the web interface, after collecting all the necessary in

[rt-users] R: Sphinx full-text search engine in RT

ecause I'm going to add a few lines of necessary code there. Hope this helps! Bye Cristiano Da: Johan Sjöberg [mailto:johan.sjob...@deltamanagement.se] Inviato: Tuesday, January 11, 2011 10:39 AM A: Guadagnino Cristiano; rt-users@lists.bestpractical.com Oggetto: RE: Sphinx full-text search

[rt-users] Help on discouraging migration to Remedy

Hi all, unfortunately it seems my bosses are determined to migrate away from RT to Remedy. I am equally determined to show them they took the wrong decision. Let alone the obvious argument that RT is free, could you help me gather documentation on companies (best if BIG companies) migrating AWAY

[rt-users] How to configure font for RTFM articles?

Hi all, I feel the default font in RTFM articles is too tiny. Is there a way to configure the standard font for RTFM article bodies? I did not find anything in RTFM docs, nor in this list archives. Thank you in advance. Bye Cristiano

[rt-users] R: How to configure font for RTFM articles?

l.com Oggetto: Re: [rt-users] How to configure font for RTFM articles? On Tue, Mar 08, 2011 at 12:49:15PM +0100, Guadagnino Cristiano wrote: >Hi all, > >I feel the default font in RTFM articles is too tiny. Is there a way to > configure the standard >font for RTFM article b

[rt-users] Full text search on postrgesql

Hi all, we are experimenting the upgrade to 4.x while switching to Postgres due to the easier setup of full text search (we were on mysql previously). The update went smooth and we have RT 4.02 in a testing environment where we migrated our mysql production database. I followed the instructions

[rt-users] Improvement suggestions

Hi all, I have a few problems that, if solved, I think may enhance the quality of RT. 1) RT displays a lot of notification messages through a pale yellow message box on top of the ticket page. Everything is displayed the same way regardless of nature (info, error, etc.). I think that it would b

[rt-users] R: RT Queue Subject Tag problem

Hi all, I am having the same problem as Jeremy here. Nobody replied since january... can somebody help please? We just added some queues to out RT installation; these queues are to be used by an entirely new set of users, and we need then to have a different subject tag. If I understand correc

[rt-users] R: R: RT Queue Subject Tag problem

ended behaviour of the subject tag setting? Thank you in advance! Bye Cris -Messaggio originale- Da: Jesse Vincent [mailto:je...@bestpractical.com] Inviato: venerdì 29 maggio 2009 22.59 A: Guadagnino Cristiano Cc: rt-users@lists.bestpractical.com; jer...@umbc.edu Oggetto: Re: [rt-users]

[rt-users] R: R: R: RT Queue Subject Tag problem

to:je...@bestpractical.com] Inviato: mercoledì 3 giugno 2009 15.44 A: Guadagnino Cristiano Cc: Jesse Vincent; rt-users@lists.bestpractical.com; jer...@umbc.edu Oggetto: Re: R: [rt-users] R: RT Queue Subject Tag problem Can you please test on 3.8.3? On Wed, Jun 03, 2009 at 10:30:27AM +0200, Guada

[rt-users] a couple bugs in RT 3.8.3

Just a few things I've found out so far: - the new "homepage refresh interval" option in "preferences" doesn't work - when I'm root and I click on "configuration"->"users"->"whichever_user_name"->"History", I have this error message: Can't locate object method "Name" via package "No object map

[rt-users] R: a couple bugs in RT 3.8.3

Hi Kevin! Da: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Per conto di Kevin Falcone Inviato: giovedì 4 giugno 2009 16.31 A: RT Users Oggetto: Re: [rt-users] a couple bugs in RT 3.8.3 >On Jun 4, 2009, at 8:44 AM, Guadagnino Cristiano wr

[rt-users] R: R: a couple bugs in RT 3.8.3

Hi Drew, Da: Drew Barnes [mailto:barne...@ucrwcu.rwc.uc.edu] Inviato: venerdì 5 giugno 2009 14.34 A: Guadagnino Cristiano Cc: RT Users Oggetto: Re: [rt-users] R: a couple bugs in RT 3.8.3 >> Well, there's not much more I can say. >> >> I have set the HomePageRefr

[rt-users] R: R: R: a couple bugs in RT 3.8.3

: Guadagnino Cristiano Cc: Drew Barnes; RT Users Oggetto: Re: [rt-users] R: R: a couple bugs in RT 3.8.3 On Jun 5, 2009, at 6:21 AM, Guadagnino Cristiano wrote: > Thank you very much Drew for the additional information. > I have now set it to 120 and restarted Apache. Unfortunately, this &g

[rt-users] R: R: R: a couple bugs in RT 3.8.3

...@netconsonance.com] Inviato: venerdì 5 giugno 2009 20.37 A: Guadagnino Cristiano Cc: Drew Barnes; RT Users Oggetto: Re: [rt-users] R: R: a couple bugs in RT 3.8.3 On Jun 5, 2009, at 6:21 AM, Guadagnino Cristiano wrote: > Thank you very much Drew for the additional information. > I have now set it

[rt-users] R: Question on use of Category in a scrip

Hi Ken, what do you mean by category? Here is part of a scrip I use on our system (RT 3.8.3) that will print (in the log) the CF name, type and validation pattern. See if that helps. my $ticket = $self->TicketObj; my $CustomFields = $ticket->QueueObj->TicketCustomFields(); while (my $CustomFiel

[rt-users] Scrip does not send email

Hi all, I am having a problem with a scrip that does not send emails as expected. I have a queue with a mandatory custom field. If a user tries to create a ticket in that queue from the RT interface without populating the cf, RT will complain. However, if a user creates the ticket by sending an

[rt-users] R: Scrip does not send email

lto:kfcroc...@lbl.gov] Inviato: giovedì 11 giugno 2009 16.41 A: Guadagnino Cristiano Cc: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] Scrip does not send email Guadagnino, From what I can see, the scrip did TRY to send an Email. So the action did work. I would look at the privileges for

[rt-users] R: R: Scrip does not send email

the same route (rejecting mail-generated tickets if a mandatory CF is missing). Bye Cris Da: Ken Crocker [mailto:kfcroc...@lbl.gov] Inviato: giovedì 11 giugno 2009 17.17 A: Guadagnino Cristiano Cc: rt-users@lists.bestpractical.com Oggetto: Re: R: [rt-users] Scrip does not send email Guad, I

[rt-users] text/plain attachments instead of mail body

Hi all, I am seeing a strange behaviour of RT (3.8.4, but I'm seeing this since out first installation which was 3.8.2). I found other reports of this behaviour, but all were very old threads. Here it is: when someone sends a mail with a text/plain attachment, I see it correctly in RT; but then

[rt-users] StrictACL or StrictLinkACL?

Some time ago I reported a problem when merging two ticket, one of which was unowned. I got a reply from Jesse, telling me to use StrictACL=0 in SiteConfig, which indeed worked. Now I see that StrictACL is NOT documented in RT_Config.pm, while StrictLinkACL is. However, both seem to be non-funct

[rt-users] two new contributions to the community :-)

Hi all, I just wanted to let everybody know that I added two new pages to the RT wiki: * MuteResolve - let resolver choose not to send email on resolve; * OnCreateCheckCF - check presence of a m

[rt-users] SPAM in the wiki

Hi all, sorry if this is off-topic, I don't know where to send this kind of info. I have just deleted the contents of a page in the wiki, created by user "mdjww" which was just a commercial for an online game. Since I don't know how to delete a page, it is still visible in the wiki (it contains

[rt-users] R: SPAM in the wiki

Mike there was NO previous content (it is a new page), that's why I wanted to delete the page completely. Thank you Bye Cris -Messaggio originale- Da: Mike Peachey [mailto:mike.peac...@jennic.com] Inviato: lunedì 29 giugno 2009 11.03 A: Guadagnino Cristiano Cc: RT Users Oggett

[rt-users] RT 3.8.1 - search ordering preferences doesn't work?

HI all, I am new to this list, though I have done some experience using/customizing RT in the past weeks. I have a problem that I have been unable to solve, and for which I have not found suggestions on the wiki or the mailing list archives: the user "search preferences" let me choose the sorti

[rt-users] Acces denied linking to other ticket

We are using RT 3.8.2 in this configuration: we have 3 queues, one for each workgroup, and an "incoming" queue where tickets always land (through email only). People from the three workgroups are privileged, and we have a scrip in place that moves tickets from the "incoming" queue to one of the

[rt-users] "Corrupted customfieldvalue" error in Apache error_log with migrated RT4

Hi all, I have been experimenting with upgrading our RT 3.8.x installation to rt 4.0.x. I'm nearly done with it, as I have a nicely working RT 4.0.8 on a test server. We have populated the database with a backup of our production system (RT 3.8.10) and we followed all upgrade steps. While RT4 i

Re: [rt-users] "Corrupted customfieldvalue" error in Apache error_log with migrated RT4

Hi Kevin! On 03/04/2013 05:29 PM, Kevin Falcone wrote: This implies that the links being built don't look like this: /Download/CustomFieldValue/id/string they look like something else. Figure out what kinds of links are being generated, check that your ObjectCustomFieldValues table has been upg

Re: [rt-users] "Corrupted customfieldvalue" error in Apache error_log with migrated RT4

Hi Kevin On 03/06/2013 03:59 PM, Kevin Falcone wrote: On Tue, Mar 05, 2013 at 05:06:27PM +, Guadagnino Cristiano wrote: - how do I check what kinds of links are generated? I tried to look into the "Links" table but links there don't look like you said; they're not e

[rt-users] Best way to use RT

Hi all, I'm looking for suggestions on the way to use RT in our business. We started using RT about 6 years ago, and initially we where the only office using it. About a year later another office wanted to use RT; initially we thought about duplicating the whole installation, but after a while

[rt-users] Possible bug in fulltext search with mysql and sphinx

Hi all, I am running RT 4.0.10 oh a CentOS server (64bit). I have set up full text search with mysql and sphinx 2.0.7. I was able to search using the "search" tool from sphinx, but whenever I tried a search in RT I got 0 results. Looking in the RT log I found this error: "ERROR 1430: There was a

[rt-users] How to use custom field with "Include page"

Hi all, I have been trying to use a custom field to link to an external wiki (our DokuWiki pages). >From the description on the custom field creation page, I gather that I can >"include content" from another web service, but I have been unable to. I created a new custom field called DokuWiki of

Re: [rt-users] How to use custom field with "Include page"

Apr 26, 2013 at 04:15:07PM +, Guadagnino Cristiano wrote: I created a new custom field called DokuWiki of type "Enter one value", selected "applies to articles", and entered [1]"http://dokuwiki.fake.it/doku.php?id=__CustomField__";<http://dokuwiki.f

[rt-users] Problem with mail bounce

Hi all, we have a problem when we need to forward a ticket (or part of it) to someone who is not a requestor or CC of the ticket itself. RT currently has a limitation on the forward operation, in that it doesn't allow to add a comment to the forwarded message. This is not acceptable, because th

Re: [rt-users] Problem with mail bounce

... is this a known problem (already fixed, maybe)? I also found very old references to this same problem in the mailing list archives (without meaningful replies). Bye Cris Guadagnino Cristiano wrote: Hi all, we have a problem when we need to forward a ticket (or part of it) to someone

Re: [rt-users] Problem with mail bounce

Thomas, thank you very much!!! This is exactly what I was looking for. Also, I am happy to know that this limitation will be removed in 4.2. Bye Cris Thomas Sibley wrote: Instead of doing the above, why don't you just keep it inside RT all along? 1) Copy text to forward into a new RT comment

[rt-users] RT behavior when CCs are present in a ticket

Hi all, I have received a few complaints from users about a feature of RT. After a little experimenting, I find that those complaints are partially reasonable, so I want to share them with you and get some feedback. When RT receives an email that is bound to an already existing ticket, it notifi

Re: [rt-users] RT behavior when CCs are present in a ticket

Hi Ken! - Messaggio originale - Da: k...@rice.edu Inviato: Thu May 30 2013 14:56:22 GMT+0200 (CEST) A: Guadagnino Cristiano Oggetto: Re: [rt-users] RT behavior when CCs are present in a ticket > > Hi Chris, > > RT's basic premise is tha

Re: [rt-users] RT-Extension-ReportSpam (was: Tickets created by junk mail)

Hi Stephen, this extension seems quite interesting, but I don't really know what to do with it. There's no documentation about installing nor about using. I installed it the usual way: perl Makefile.PL make make install Everything seemed to go well, but I see no difference at all in RT's UI. S

[rt-users] Rt search does not work with sphinx main+delta index

I am having trouble with RT fulltext searches. I am using RT 4.0.17 with Mysql and Sphinx 4.0.8. Sphinx is configured to use a main+delta index (configuration attached). Main index is created once every morning, while the delta index is created every 5 minutes. If I search using the "search" com

Re: [rt-users] Rt search does not work with sphinx main+delta index

the delta index. Please help. Bye Cris Guadagnino Cristiano wrote: I am having trouble with RT fulltext searches. I am using RT 4.0.17 with Mysql and Sphinx 4.0.8. Sphinx is configured to use a main+delta index (configuration attached). Main index is created once every morning, while the delta

Re: [rt-users] Rt search does not work with sphinx main+delta index

e AttachmentsIndex table? You should only change RT code so that every query sent to Sphinx gets the new token appended. Well, just my 2 cents :-). Thank you Bye Cris Da: Ruslan Zakirov <mailto:r...@bestpractical.com> Inviato: Wed Sep 11 2013 14:25:56 GMT+0200

[rt-users] Error in article history

Hi all, we've been using RT 4.0.17 since a couple months without problems. However, I realized just today that asking for an article's history generates an error page. The log reports: [Tue Oct 15 10:50:40 2013] [error]: Can't locate object method "new" via package "RT::FM::Article" (perhaps you

Re: [rt-users] Error in article history

s.bestpractical.com> Oggetto: Re: [rt-users] Error in article history On Tue, Oct 15, 2013 at 10:56:11AM +, Guadagnino Cristiano wrote: we've been using RT 4.0.17 since a couple months without problems. However, I realized just today that asking for an article's history generates a

Re: [rt-users] Error in article history

Falcone <mailto:falc...@bestpractical.com> Inviato: Thu Oct 17 2013 16:40:50 GMT+0200 (CEST) A: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Oggetto: Re: [rt-users] Error in article history On Thu, Oct 17, 2013 at 08:33:27AM +, Guadagnino Cristiano wr

Re: [rt-users] Error in article history

T::Article' where ObjectType = 'RT::FM::Article' I hope this can help others having this problem. Bye Cris Da: Guadagnino Cristiano <mailto:guadagnino.cristi...@creval.it> Inviato: Fri Oct 18 2013 10:45:30 GMT+0200 (CEST) A: rt-us

[rt-users] Take in menu of an already taken ticket

Hi all, we have a minor problem with our production RT 4.2.1. We see a "take" action in the "Actions" menu of already taken tickets. I never noticed something like this in previous RT releases. Is this normal? Bye Cris

[rt-users] HTML templates in RT 4.2.1

While upgrading to RT 4.2.1 (from RT 4.0.17) I had to change a few of our HTML templates. Previously, we had two quite complex html templates for the Take and the Resolve actions. I am attaching them here so you can examine them. Basically they where full html pages with tables and embedded per

Re: [rt-users] Take in menu of an already taken ticket

nviato: Fri Dec 27 2013 14:17:57 GMT+0100 (CET) A: Guadagnino Cristiano <mailto:guadagnino.cristi...@creval.it>, 'rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>' <mailto:rt-users@lists.bestpractical.com> Oggetto: Re: Take in menu of an alread

Re: [rt-users] Take in menu of an already taken ticket

Kevin Falcone ha scritto: > On Fri, Dec 27, 2013 at 01:30:30PM +0000, Guadagnino Cristiano wrote: >> Hi Jim, >> thank you for your reply. >> >> I see "steal" too, if I'm not the one who took the ticket. >> But now, in 4.1.2, I

[rt-users] Problems in templates in Rt 4.2.1

This message is related to my previous thread titled "HTML templates in RT 4.2.1". I changed the subject because I think the problem is unfortunately deeper than I thought at first. Even with our much-simplified template (attached), we sometimes have stack dumps in the RT log, related to templ

Re: [rt-users] Problems in templates in Rt 4.2.1

Alex Vandiver ha scritto: > On Thu, 2014-01-02 at 16:18 +0000, Guadagnino Cristiano wrote: >> This message is related to my previous thread titled "HTML templates >> in RT 4.2.1". > This is a known bug in 4.2.1, relating to how RT attempts to generate a > plain-tex

Re: [rt-users] Problems in templates in Rt 4.2.1

-Messaggio originale- Da: Cristiano Guadagnino Inviato: Fri Jan 03 2014 07:59:45 GMT+0100 (CET) A: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] Problems in templates in Rt 4.2.1 > Alex Vandiver ha scritto: >> On Thu, 2014-01-02 at 16:18 +, Guadagnino Cristi

Re: [rt-users] Problems in templates in Rt 4.2.1

07:59:45 GMT+0100 (CET) > A: rt-users@lists.bestpractical.com > Oggetto: Re: [rt-users] Problems in templates in Rt 4.2.1 > >> Alex Vandiver ha scritto: >>> On Thu, 2014-01-02 at 16:18 +, Guadagnino Cristiano wrote: >>>> This message is related to my previous t

Re: [rt-users] Problems in templates in Rt 4.2.1

aggio originale- >> Da: Cristiano Guadagnino >> >>> Alex Vandiver ha scritto: >>>> On Thu, 2014-01-02 at 16:18 +, Guadagnino Cristiano wrote: >>>>> This message is related to my previous thread titled "HTML templates >>>>> in RT 4

Re: [rt-users] Show Stalled Tickets in Quick Search

Hi Wardrop! Wardrop ha scritto: > Hi, > > I'm wondering how I would go about adding a "stalled" tickets column to the > Quick Search display on the dashboard. I've done a Google, but a lot of the > information seems to pertain to older versions of RT. I'm on RT 4.2.2. > > I've looked at ./share/ht

[rt-users] Automatically search in articles on new ticket

We have a lot of articles in RT. However, since articles are written by different people, and some articles could be quite old, when a new ticket comes in that nobody knows (or remembers) how to solve, we seldomly look into the articles. There are times when one of us fights against a problems f

Re: [rt-users] Show Stalled Tickets in Quick Search

Guadagnino Cristiano ha scritto: > Hi Wardrop! > > Wardrop ha scritto: >> Hi, >> >> I'm wondering how I would go about adding a "stalled" tickets column to the >> Quick Search display on the dashboard. I've done a Google, but a lot of the &g

[rt-users] REST call to retrieve list of groups

Hi all, I have found out that I can use this REST call: http://my.rt.site/REST/1.0/group/ to retrieve informations about a group (id, name, description, members). However, I cannot find a REST way to retrieve the list of groups defined on an RT instance. Is it possible? T.I.A. Bye Cris

Re: [rt-users] REST call to retrieve list of groups

Alex Vandiver ha scritto: > > RT 4.2.2 adds a search endpoint for users and groups: > > rt ls -t groups > id: group/1238 > Name: RT hackers > Description: RT hackers > Disabled: 0 > > -- > > id: group/14255 >

Re: [rt-users] REST call to retrieve list of groups

Hi Alex -Messaggio originale- Da: Alex Vandiver Inviato: Tue Feb 04 2014 18:46:32 GMT+0100 (CET) A: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] REST call to retrieve list of groups > RT 4.2.2 adds a search endpoint for users and groups: > > rt ls -t groups >

Re: [rt-users] REST call to retrieve list of groups

I'm sorry to bump this thread, but I never had any feedback, neither positive nor negative. Is this something supposed to work in 4.2.2 or not? Thank you Bye Cris Guadagnino Cristiano ha scritto: > Hi Alex > > -Messaggio originale- > Da: Alex Vandiver > Inviato: T

Re: [rt-users] REST call to retrieve list of groups

Hi Kevin Kevin Falcone ha scritto: > On Tue, Feb 18, 2014 at 02:58:29PM +0000, Guadagnino Cristiano wrote: >> I'm sorry to bump this thread, but I never had any feedback, neither >> positive nor negative. >> Is this something supposed to work in 4.2.2 or not? >&

Re: [rt-users] articles RTFM WYSIWYG

Giles Coochey ha scritto: > On 26/02/2014 16:19, Support wrote: >> Anyone, >> >> Any hints, direction, help, links anything trying to put a WYSIWYG to >> new create articles.. >> >> I will be appreciated if any one guide me to the right direccion >> >> rt 4.2.1 >> centos 6 > Hi David, > > Sorry I

Re: [rt-users] Full text search/index - Migrate to Postgres or MySQL + Sphinx?

Cena, Stephen (ext. 300) ha scritto: We currently run two RT 4.0.19 systems on Ubuntu 12.04LTS and MySQL 5.5.35. Management is now asking me to enable full text searching on the sites so we can search inside the body of the tickets. From what I've read, our current configuration won't support it

[rt-users] Fighting with modified REST behavior in RT 4.2.2+

Hi all, I have some external code that relies on REST to identify the relation between users and groups in our RT. Since RT 4.2.2, REST responses have changed and I am now trying to fix the code but I have been unsuccesfull until now. In the attachment you find the REST queries with the corresp

Re: [rt-users] Prevent users from re-opening old tickets

Hi Mathew. We have a script configured so that users cannot reopen a ticket when it has been closed for more than a week. I believe I got some help, in configuring it, from an article on the wiki, but I have been unable to find it again. So I wrote my own article. Here it is: http://requesttrac

[rt-users] RTChecker released as open source

Hi all, I just wanted to let you all know that I have released my RTChecker software as opensource. RTChecker is a software that sits in the tray of your Windows desktop and notifies you when there are new tickets, or when a ticket that was assigned to you has been reopened. RTChecker connects

Re: [rt-users] RTChecker released as open source

alle 16.29 +0000, Guadagnino Cristiano ha scritto: Hi all, I just wanted to let you all know that I have released my RTChecker software as opensource. RTChecker is a software that sits in the tray of your Windows desktop and notifies you when there are new tickets, or when a ticket that was ass

Re: [rt-users] RTChecker released as open source

5/2014 alle 09.53 +, Guadagnino Cristiano ha scritto: Hi all, I have just sorted out the problem with installing ClickOnce application from Dropbox. You can now install RTChecker v2.0.0.3 from my Dropbox, by connecting (with Internet Explorer) to this link: http://goo.gl/qw6bpM Hope you'

[rt-users] Ticket replies not going to another queue

Hi all, RT usage is taking off lately here: we started with one division using it, and now there are four divisions using it and a fifth coming soon. We have been using just one RT instance, using groups and ACLs to separate the queues of one division from the others. Every division has its own

Re: [rt-users] Ticket replies not going to another queue

> On Fri, May 30, 2014 at 12:56:17PM +0000, Guadagnino Cristiano wrote: >> Hi all, >> RT usage is taking off lately here: we started with one division using >> it, and now there are four divisions using it and a fifth coming soon. >> >> We have been using just

Re: [rt-users] Ticket replies not going to another queue

Kevin Falcone ha scritto: > On Fri, May 30, 2014 at 12:56:17PM +0000, Guadagnino Cristiano wrote: >> The problem arises when one requestor (requestors often are completely >> unaware of the fact we are using RT internally) send a ticket to a >> division, and that division rep

Re: [rt-users] Ticket replies not going to another queue

Kevin Falcone ha scritto: > On Fri, May 30, 2014 at 03:07:05PM +0000, Guadagnino Cristiano wrote: >>> While we understand this use case (and in fact have developed code for >>> users who needed to be able to email other RT queues from inside RT): >> Is this something

[rt-users] rt-remind script problem

We have been using the rt-remind script for a long time. I have just noticed that it is not working anymore, so I looked at the output of the cron job that starts it weekly, and found a lot of messages like this: Recipient names must be specified I have been unable to determine the cause, a

Re: [rt-users] rt-remind script problem

Kevin Falcone ha scritto: > On Tue, Jun 10, 2014 at 08:58:05AM +0000, Guadagnino Cristiano wrote: >> We have been using the rt-remind script for a long time. >> >> I have just noticed that it is not working anymore, so I looked at the output >> of the cron job that st

Re: [rt-users] rt-remind script problem

Kevin Falcone ha scritto: On Wed, Jun 18, 2014 at 10:32:52AM +, Guadagnino Cristiano wrote: the script that I am running comes from here: http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind You can find a reference to this script on Wikia too: http://requesttracker.wikia.com/wiki/Rt

[rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ?

Hi all, is there an extension like RT-Extension-QueueDeactivatedScrips but working with RT 4.2? What the extension does is allowing an administrator to selectively deactivate global scrips for a queue. thank you in advance. Bye Cris

Re: [rt-users] RT eats table-tags in html-emails

:rt-users@lists.bestpractical.com> <mailto:rt-users@lists.bestpractical.com> Cc: Guadagnino Cristiano <mailto:guadagnino.cristi...@creval.it> Oggetto: Re: [rt-users] RT eats table-tags in html-emails Looking at the RT_Config documentation, I think you might need to enable the $TrustHTMLAtta

Re: [rt-users] RT eats table-tags in html-emails

only v2.63 in CentOS repository. I'll have to wait until CentOS updates the repos. Thank you! Bye Cris Da: Alex Peters <mailto:a...@peters.net> Inviato: Mon Jan 19 2015 09:06:29 GMT+0100 (CET) A: Guadagnino Cristiano <mailto:guadagnino.cristi.

Re: [rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ?

right direction? Thank you in advance Bye Cris -Messaggio originale- Da: Guadagnino Cristiano Inviato: Fri Jan 16 2015 15:23:44 GMT+0100 (CET) A: rt-users@lists.bestpractical.com Oggetto: [rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ? > Hi all, > is there an extens

Re: [rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ?

PM, Guadagnino Cristiano > wrote: >> Unfortunately, that's not what I'm seeing: I see the checkboxes only for >> those scrips that are *NOT* global. The globally applied scrips does not >> have the checkbox, and so they cannot be deactivated (see attached >>

[rt-users] Warning in the articles overview page

After upgrading to 4.2.9 *and* a subsequent deep reconfiguration of our groups, queues and group rights, we have this warning whenever we access the article overview page: Setup needed Before Articles can be used, your RT administrator must create Classes

Re: [rt-users] Warning in the articles overview page

Hi Aaron. I upgraded (IIRC) from 4.2.3. And yes, I have a few classes and topics too. We are not new to articles in RT. Cris On 23/01/2015 21:06, Aaron McCormack wrote: Cris, Which version did you upgrade from? Have you created classes? It sounds like that might be the underlying problem. C

Re: [rt-users] Warning in the articles overview page

gure groups and queues like I did in production. So I beleieve the problem is related to some missing permission, but I cannot find any. Any help? T.I.A. Cris On 26/01/2015 08:42, Guadagnino Cristiano wrote: Hi Aaron. I upgraded (IIRC) from 4.2.3. And yes, I have a few classes and topics t

Re: [rt-users] Warning in the articles overview page

ses? Cris On 26/01/2015 17:31, Alex Vandiver wrote: > On Mon, 26 Jan 2015 11:46:09 +0000 Guadagnino Cristiano > wrote: >> I have found this code, that tests if the warning needs to be shown: >> >> my $Classes = RT::Classes->new( $session{'CurrentUser'

[rt-users] Help in debugging

Hi all, if I have a row like this in the log: [26226] [Tue Jan 27 15:20:19 2015] [warning]: Use of uninitialized value in string eq at (eval 829) line 1. ((eval 829):1) how do I know which is the object involved? Thank you in advance. Cris

Re: [rt-users] Help in debugging

Thank you Alex. At last, I found the culprit via "brute force" (i.e. I examined all my scrips). Cris Da: Alex Peters <mailto:a...@peters.net> Inviato: Tue Jan 27 2015 20:46:22 GMT+0100 (CET) A: Guadagnino Cristiano <mailto:guadagnino.cris

Re: [rt-users] Help in debugging

015 11:12:31 GMT+0100 (CET) A: 'Guadagnino Cristiano' <mailto:guadagnino.cristi...@creval.it>, 'Alex Peters' <mailto:a...@peters.net> Cc: "'rt-users@lists.bestpractical.com'" <mailto:rt-users@lists.bestpractical.com> Oggetto: Re: [rt-users] Help in

[rt-users] Problem with attachments

Good morning. I have fighting with this problem two days, but I still have no clue. The problem is this: suddenly RT will not send attachments. Unfortunately we send attachments very rarely, so I cannot exactly say when this behaviour started. It could be that it started from the day I upgraded

Re: [rt-users] Problem with attachments

on resolution of the ticket. We upgraded from RT 4.2.3 IIRC. Cris On 28/01/2015 12:53, Guadagnino Cristiano wrote: Good morning. I have fighting with this problem two days, but I still have no clue. The problem is this: suddenly RT will not send attachments. Unfortunately we send attachments

Re: [rt-users] How to get different queues to send from different email addresses

You could use something like this in RT_Siteconfig.pm: Set($OverrideOutgoingMailFrom, { 'Queue1' => 'ithelpd...@dummy.com', 'Queue2' => 'ithelpd...@dummy.com

Re: [rt-users] Problem with attachments

nce. Cris On 29/01/2015 21:06, Alex Vandiver wrote: On Wed, 28 Jan 2015 11:53:53 + Guadagnino Cristiano <mailto:guadagnino.cristi...@creval.it> wrote: (...) [warning]: Couldn't load object RT::Transaction #0 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3026) but I don't th

Re: [rt-users] Problem with attachments

by commenting them out in the RT_Siteconfig.pm file or should I completely uninstall them? If so, how do I do it? Thank you in advance Cris On 03/02/2015 17:30, Alex Vandiver wrote: > On Tue, 3 Feb 2015 15:43:05 + Guadagnino Cristiano > wrote: >> I did this: I took a bac

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