- Original Message -
From: Faisal Imtiaz fai...@snappydsl.net
To: 'WISPA General List' wireless@wispa.org
Sent: Tuesday, December 22, 2009 10:17 PM
Subject: Re: [WISPA] Being Rude to Customers
Hey Marlon,
I am surprised that you are not setup to work from home or remote
- Original Message -
From: Faisal Imtiaz fai...@snappydsl.net
To: 'WISPA General List' wireless@wispa.org
Sent: Tuesday, December 22, 2009 10:17 PM
Subject: Re: [WISPA] Being Rude to Customers
Hey Marlon,
I am surprised that you are not setup to work
in case he comes back.
Bob-
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Ryan Spott
Sent: Monday, December 28, 2009 10:34 AM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
One customer called about 30 times
...@wispa.org] On
Behalf Of Ryan Spott
Sent: Monday, December 28, 2009 10:34 AM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
One customer called about 30 times and left messages. MAJOR OUTAGE We
listened to the Vmail, looked them up, and then found that they had
On Mon, Dec 28, 2009 at 10:31, Marco Coelho coelh...@gmail.com wrote:
We have actually started putting hot melt over the reset buttons on
company provided routers.
We just use little round stickers, of the sort found at finer yard sales and
flea markets. Serves our purpose well enough, is
, better
than duct tape.
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Marco Coelho
Sent: Monday, December 28, 2009 11:32 AM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
We have actually started putting hot melt
I got a few calls over the weekend.
Fortunately, nothing major.
marlon
- Original Message -
From: RickG rgunder...@gmail.com
To: WISPA General List wireless@wispa.org
Sent: Sunday, December 27, 2009 2:47 PM
Subject: Re: [WISPA] Being Rude to Customers
Amen to that. How many got calls
General List wireless@wispa.org
Sent: Monday, December 28, 2009 8:34 AM
Subject: Re: [WISPA] Being Rude to Customers
On Mon, Dec 28, 2009 at 10:31, Marco Coelho coelh...@gmail.com wrote:
We have actually started putting hot melt over the reset buttons on
company provided routers.
We just use
On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer o...@odessaoffice.comwrote:
We just bill people if they reset the routers.
Though I've had enough people tell me that they didn't reset them that I'm
convinced that the Linksys units WILL reset themselves. No one pushing any
buttons.
If the
Yeah, I've seen a few Linksys routers that were reset even though our
little
sticker was intact; I'm quite confident they occasionally go bonkers all on
their own.
They most certainly do. Engenius devices do it, too. I think it is power
related - some surge comes through and for whatever
PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Yeah, I've seen a few Linksys routers that were reset even though our
little
sticker was intact; I'm quite confident they occasionally go bonkers all on
their own.
They most certainly do. Engenius devices do it, too. I think
, 2009 10:14 AM
Subject: Re: [WISPA] Being Rude to Customers
Yeah, I've seen a few Linksys routers that were reset even though our
little
sticker was intact; I'm quite confident they occasionally go bonkers all
on
their own.
They most certainly do. Engenius devices do it, too. I think
-boun...@wispa.org] On
Behalf Of Josh Luthman
Sent: Monday, December 28, 2009 1:14 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Yeah, I've seen a few Linksys routers that were reset even though our
little
sticker was intact; I'm quite confident they occasionally go
12:08 PM
To: WISPA General List wireless@wispa.org
Subject: Re: [WISPA] Being Rude to Customers
On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer
o...@odessaoffice.comwrote:
We just bill people if they reset the routers.
Though I've had enough people tell me that they didn't reset them
[mailto:wireless-boun...@wispa.org] On
Behalf Of Josh Luthman
Sent: Monday, December 28, 2009 1:14 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Yeah, I've seen a few Linksys routers that were reset even though our
little
sticker was intact; I'm quite confident
Subject: Re: [WISPA] Being Rude to Customers
Do you know what they changed the passwords to on the TWC cable modems?
Send me a note offlist if you would =)
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
The secret to creativity is knowing how
, 2009 2:11 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
That is part of the reason why thus far (despite encouragement from the
lists), I've avoided Linksys.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
needs to be able to go home and leave work at
work.
marlon
- Original Message -
From: Faisal Imtiaz fai...@snappydsl.net
To: 'WISPA General List' wireless@wispa.org
Sent: Tuesday, December 22, 2009 10:17 PM
Subject: Re: [WISPA] Being Rude to Customers
-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Josh Luthman
Sent: Monday, December 28, 2009 2:37 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Well if they're old try
Password
Password1
Josh Luthman
Office: 937-552-2340
Direct: 937
Subject: Re: [WISPA] Being Rude to Customers
Gotta love the disable reset button in dd-wrt! -rickg
On Mon, Dec 28, 2009 at 11:31 AM, Marco Coelho coelh...@gmail.com wrote:
We have actually started putting hot melt over the reset buttons on
company provided routers.
On Mon, Dec 28, 2009 at 9:59
12:08 PM
To: WISPA General List wireless@wispa.org
Subject: Re: [WISPA] Being Rude to Customers
On Mon, Dec 28, 2009 at 12:03, Marlon K. Schafer
o...@odessaoffice.comwrote:
We just bill people if they reset the routers.
Though I've had enough people tell me that they didn't reset them
' wireless@wispa.org
Sent: Tuesday, December 22, 2009 10:17 PM
Subject: Re: [WISPA] Being Rude to Customers
Hey Marlon,
I am surprised that you are not setup to work from home or remote ?
Due to all the fun challenges of living in a Metro City, and all the usual
insanity associated with the service
10:17 PM
Subject: Re: [WISPA] Being Rude to Customers
Hey Marlon,
I am surprised that you are not setup to work from home or remote ?
Due to all the fun challenges of living in a Metro City, and all the
usual
insanity associated with the service provider bussiness, I have a hard
General List' wireless@wispa.org
Sent: Tuesday, December 22, 2009 10:17 PM
Subject: Re: [WISPA] Being Rude to Customers
Hey Marlon,
I am surprised that you are not setup to work from home or remote ?
Due to all the fun challenges of living in a Metro City, and all the
usual
then you don't taste the anti-freeze much.
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Curtis Maurand
Sent: Wednesday, December 23, 2009 4:24 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Yep, I want
Yep, I want to breath anti-freeze, too. yummy!
On 12/23/2009 2:12 AM, RickG wrote:
I want a e-pipe!http://www.epuffer.com/eshop/electronic-pipe-kits.html
On Tue, Dec 22, 2009 at 4:29 PM, Mattlm7...@gmail.com wrote:
I have one customer who burns up laptops. Not from overheating or
If you get the mentholated one then you don't taste the anti-freeze much.
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Curtis Maurand
Sent: Wednesday, December 23, 2009 4:24 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude
Is it okay to say Merry Chrismyassmas to a customer who calls you yelling
because it's your fault he can't remember his Facebook password? (Somehow
I'm blocking his FaceBook password)
Just wondering what my options are
Robert West
Just Micro Digital Services Inc.
740-335-7020
You're an idiot, learn who to blame first. Click!
On 12/22/09, Robert West robert.w...@just-micro.com wrote:
Is it okay to say Merry Chrismyassmas to a customer who calls you yelling
because it's your fault he can't remember his Facebook password? (Somehow
I'm blocking his FaceBook password)
It always best to be pleasant. Difusses the situation and the customer
is more likely to learn a little of what you can and can not do for him.
It is always OK to say Merry Christmas
Robert West wrote:
Is it okay to say Merry Chrismyassmas to a customer who calls you yelling
because it's
Send him a gift wrapped notebook and pencil with Merry Chrismyassmas written on
it from just-micro.com. Include a note saying, With this, you should never
have a problem with remembering your passwords, if you just use it.
Scottie
-- Original Message --
Or email him a link for KeePass
http://keepass.info/
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf
Of Scottie Arnett
Sent: Tuesday, December 22, 2009 12:11 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Send
: Tuesday, December 22, 2009 12:11 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Send him a gift wrapped notebook and pencil with Merry Chrismyassmas written
on it from just-micro.com. Include a note saying, With this, you should
never have a problem with remembering
to
add that they are in their late 60's.
Bob-
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Scottie Arnett
Sent: Tuesday, December 22, 2009 3:11 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Send him a gift
it. *sigh* I
have to
add that they are in their late 60's.
Bob-
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]
On
Behalf Of Scottie Arnett
Sent: Tuesday, December 22, 2009 3:11 PM
To: WISPA General List
Subject: Re: [WISPA] Being
, December 22, 2009 3:34 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Alcoholism is the leading cause of rude customers. Quite a few
customers on our network have a do not call after 8:3, 9:30, 10:20AM
note because they are totally out of it.
Perfectly polite people
, December 22, 2009 3:34 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Alcoholism is the leading cause of rude customers. Quite a few
customers on our network have a do not call after 8:3, 9:30, 10:20AM
note because they are totally out of it.
Perfectly polite people
Yep. That's a weird one!
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of D. Ryan Spott
Sent: Tuesday, December 22, 2009 4:05 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
HA! I have one better.. I get a VERY
to
add that they are in their late 60's.
Bob-
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Scottie Arnett
Sent: Tuesday, December 22, 2009 3:11 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Send him a gift
-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]
On
Behalf Of D. Ryan Spott
Sent: Tuesday, December 22, 2009 3:34 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
Alcoholism is the leading cause of rude customers. Quite a few
customers on our
I have one customer who burns up laptops. Not from overheating or whatever,
but from cigarettes. She sits in front of the laptop drinking and smoking
and passes out with the cigarette landing on the keyboard or against the
screen. Has killed three in the past 2 years that way. Sure, we
...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Robert West
Sent: Tuesday, December 22, 2009 3:09 PM
To: 'WISPA General List'
Subject: Re: [WISPA] Being Rude to Customers
Yep. That's a weird one!
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun
Does it plug into the USB port?
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Matt
Sent: Tuesday, December 22, 2009 4:30 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
I have one customer who burns up
We bought the two smokers in our Company the e-cigarettes. They seem to
like them.
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Matt
Sent: Tuesday, December 22, 2009 3:30 PM
To: WISPA General List
Subject: Re: [WISPA] Being Rude
Some days ya just gotta love retail work!
Have a great Christmas!
marlon
- Original Message -
From: Robert West robert.w...@just-micro.com
To: 'WISPA General List' wireless@wispa.org
Sent: Tuesday, December 22, 2009 8:33 AM
Subject: [WISPA] Being Rude to Customers
Is it okay
General List' wireless@wispa.org
Sent: Tuesday, December 22, 2009 8:33 AM
Subject: [WISPA] Being Rude to Customers
Is it okay to say Merry Chrismyassmas to a customer who calls you
yelling
because it's your fault he can't remember his Facebook password?
(Somehow
I'm blocking his
robert.w...@just-micro.com
To: 'WISPA General List' wireless@wispa.org
Sent: Tuesday, December 22, 2009 8:33 AM
Subject: [WISPA] Being Rude to Customers
Is it okay to say Merry Chrismyassmas to a customer who calls you
yelling
because it's your fault he can't remember his Facebook password
To: WISPA General List
Subject: Re: [WISPA] Being Rude to Customers
We had one call to day and ask us to disable his account. Apparently there
were some kids as the house and they weren't listening.
So, off he went, only to call a few hours later asking for it to be turned
back on. Naturally it's now
I want a e-pipe! http://www.epuffer.com/eshop/electronic-pipe-kits.html
On Tue, Dec 22, 2009 at 4:29 PM, Matt lm7...@gmail.com wrote:
I have one customer who burns up laptops. Not from overheating or
whatever,
but from cigarettes. She sits in front of the laptop drinking and
smoking
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