Re: Blocking request for editing by another user
Create a field on the form, and a button. The button will show Lock/Unlock. The basic premise will be that users can lock or unlock a ticket. If a ticket is unlocked, then the button will display Lock. If the ticket is locked, then button will display Unlock. If a user hits the Lock button, then their userid and a timestamp is placed in the field, then a commit changes is done. Now, they have control of the ticket. If the next user comes in and opens the same ticket, workflow that runs on window open or loaded will check to see if that field is empty. If it is not, and if the current user is not the user in the field, then remedy knows the ticket is locked, and will present the user a message to inform them that XXX has locked this ticket on YYY date/time. The active link will also change most/all of the fields to read only. You will also need to have a group of people that can force an unlock, in the event someone has gone home leaving a ticket locked. You might also create an escalation that will go through each night and unlock tickets that have been locked for XXX number of days. Also, whenever a ticket is moved into your terminal status, be it fixed, resolved, closed, whatever, then you will need to unlock it so your normal workflow that works with closed tickets will work properly. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andrey Sent: Wednesday, July 29, 2009 8:33 AM To: arslist@ARSLIST.ORG Subject: Blocking request for editing by another user Hi list How can I avoid simultaneous editing of the request by different users? Thank for advice ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
silkperformer
Has anyone had any experience with silkperformer for load testing the mid tier? Looking at using MT7.1. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
results list height
I have a user who wants to expand the height of his results list whenever remedy returns his query. I thought if he dragged the bar down to expand the results list height that it would retain the new height, however, whenever he closes his search window and opens a new search window, then performs a search, the results list is back to six rows high. I looked through the ar.ini hoping there would be something in there, but nothing jumped off the page to me. Does anyone know how to do this? I looked under Tools, but couldn't seem to locate a place to set this. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Loadtesting the MidTier
I'm resending this because my email messed up the first time and I ended up without a subject, long story. Anyways, I'm looking at SilkPerformer for load testing my mid-tier. Has anyone used silkperformer, or does anyone have any suggestions on alternatives? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, August 05, 2009 3:02 PM To: 'arslist@ARSLIST.ORG' Subject: Has anyone had any experience with silkperformer for load testing the mid tier? Looking at using MT7.1. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Encouraging Float License Users to Log Off When Inactive
How about this: Your users don't actually take a float license unless/until they modify a ticket created by someone else? Why is it that they grab a float license when doing things that don't require a float license? If they are not performing tasks that require a float license, then they should be using a float-read, or a read license, freeing up a floating license. I'm not sure if they've fixed this or not in the 7.x tools, but with 6.3, a user with a floating license consumes a floating license as soon as he/she logs in, and remedy won't necessarily take his license away if someone else needs it. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Friday, August 07, 2009 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Encouraging Float License Users to Log Off When Inactive ** I think that is what we're trying to implement by separating the groups by license instead of group name. If they have a floating license, the license nazi takes in and no auto-refresh for you! If they have a read or fixed, do the happy dance cause you have auto-refresh. Hopefully, this will allow us to more accurately trend license usage as more and more people are hired by our company. On Thu, Aug 6, 2009 at 8:04 PM, Pat Zandi remedy...@gmail.com wrote: ** It would be nice if it was attached to a group as well.. Like auto-refresh. Good people go in this group, otherwise nope. Then if Joe is doing bad things you just remove the group and next refresh he is shutdown. Sent from my iPhone On Aug 6, 2009, at 3:45 PM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** Todd, There is one item that is often overlooked or forgotten about. Use of Auto-Refresh caused us issues with floating licenses for many years. They would turn on Auto-Refresh and leave the client open for days on end. Since the Floating Write license timer is tied to searches this caused the floating license to be locked to an individual. Folks even had it buried within macros. Best thing you can do is open forms and disable Auto-Refresh on the views. We then went on an active campaign to identify folks that were showing with a recent Last Access that didn't make sense like the folks that worked days that were consistently showing up in the middle of the night. Once we deactivated Auto-Refresh and cleared out the macros, we didn't have to purchase floating licenses for three years. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arner, Todd Sent: Tuesday, August 04, 2009 11:26 AM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Encouraging Float License Users to Log Off When Inactive ** Hello Everyone, We are currently experiencing an issue with our float license users not logging out when they are inactive in Remedy. Needless to say this is holding a float license open for an hour that other users could have been using it. My question is, have you found an effective way to encourage your users to log off when inactive? We have sent emails which helps for about a day but then they forget again. Thanks in advance for any suggestions you may have. Todd Arner Great Lakes _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Bob Halstead _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
I'm thinking a filter running against the AR System Email Messages form that
will run on Submit and set the Send Message to no if it is the user and the
time. Then an Escalation to reverse. See below:
Filter:
Run If:
'To' = anhthien.ngu...@us.army.mil AND ($TIME$ 6:00 AM OR $TIME$
11:57 PM)
If Actions:
Set Fields: Set 'Send Message' = No
Escalation:
Run If:
'To' = anhthien.ngu...@us.army.mil AND 'Send Message' = No
If Actions:
Set Fields: Set 'Send Message' = Yes
Time:
Monday - Friday at 06:00 AM
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi Fred,
Yes, it would be great to do it in just 1 filter and your Run If statement
seems like a great solution. I originally had a filter with various Run Ifs,
such as, ('Arrival Time' = ($TIMESTAMP$ - 21600)) AND ('Arrival Time' =
($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion and
will let you know.
Thanks!
Thien
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
It sounds like you want a notification to be sent when a ticket is created
for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this with a
Submit Filter. You check in the Run-If of the filter to see if it is for that
user and if the hour is between 0 and 6
To check the hour you can use the following to see if it is = 6 AM:
((( $TIMESTAMP$ - 1/1/1970) % 86400) = (6 * 3600))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG
Sent: Monday, August 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Hi all,
I'm trying to run an escalation within a specific time between 1200am - 600am
everyday to notify a user. While I thought this will would be quick and easy,
it is becoming a bit more than I wanted. What I have so far is 60 escalations
created with having each minute specified on the hour for each escalation.
Basically, for each escalation, all the Weekdays are checked and Hour of Day
selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really
do not want 60 escalations running for this request.
Is there a way to run 1 escalation or even a filter within a specific
timeframe (between 12am-6am everyday)? It's crucial for the user to receive
the notification when his ticket is created right away, since SLA requires
it. Otherwise, I could just run one escalation checking for that user's
ticket(s) once every hour.
Thanks and I hope I made sense.
Thien
ARS 7.1
SQL Server 2000
HPD 5.6
Classification: UNCLASSIFIED
Caveats: FOUO
Classification: UNCLASSIFIED
Caveats: FOUO
Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED)
Well, that is kind of drastic if you only have one user, or maybe even a
group of users which want this functionality. Instead of not sending
email out for a small group of users, you are looking at disabling email
totally for everyone.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
how about a escalation that disables the outgoing email configuration at
12am and enables it at 6am.
From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [gary.opela@tinker.af.mil]
Sent: Monday, August 10, 2009 1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
I'm thinking a filter running against the AR System Email Messages form
that will run on Submit and set the Send Message to no if it is the user
and the time. Then an Escalation to reverse. See below:
Filter:
Run If:
'To' = anhthien.ngu...@us.army.mil AND ($TIME$ 6:00 AM OR
$TIME$ 11:57 PM)
If Actions:
Set Fields: Set 'Send Message' = No
Escalation:
Run If:
'To' = anhthien.ngu...@us.army.mil AND 'Send Message' = No
If Actions:
Set Fields: Set 'Send Message' = Yes
Time:
Monday - Friday at 06:00 AM
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Monday, August 10, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: FOUO
Hi Fred,
Yes, it would be great to do it in just 1 filter and your Run If
statement
seems like a great solution. I originally had a filter with various Run
Ifs,
such as, ('Arrival Time' = ($TIMESTAMP$ - 21600)) AND ('Arrival Time'
=
($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion
and
will let you know.
Thanks!
Thien
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, August 10, 2009 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
It sounds like you want a notification to be sent when a ticket is
created
for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this
with a
Submit Filter. You check in the Run-If of the filter to see if it is for
that
user and if the hour is between 0 and 6
To check the hour you can use the following to see if it is = 6 AM:
((( $TIMESTAMP$ - 1/1/1970) % 86400) = (6 * 3600))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Monday, August 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: user requests to receive notifications only from 12am-6am
(UNCLASSIFIED)
Hi all,
I'm trying to run an escalation within a specific time between 1200am -
600am
everyday to notify a user. While I thought this will would be quick and
easy,
it is becoming a bit more than I wanted. What I have so far is 60
escalations
created with having each minute specified on the hour for each
escalation.
Basically, for each escalation, all the Weekdays are checked and Hour of
Day
selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I
really
do not want 60 escalations running for this request.
Is there a way to run 1 escalation or even a filter within a specific
timeframe (between 12am-6am everyday)? It's crucial for the user to
receive
the notification when his ticket is created right away, since SLA
requires
it. Otherwise, I could just run one escalation checking for that user's
ticket(s) once every hour.
Thanks and I hope I made sense.
Thien
ARS 7.1
SQL Server 2000
HPD 5.6
Classification: UNCLASSIFIED
Caveats: FOUO
Classification: UNCLASSIFIED
Caveats: FOUO
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Weird Unicode error in remedy when querying AD via the LDAP and a vendor form
ARERR [9062] Error encountered during string conversion from Unicode : string ;yêÇÕáB¬b Ûã=·Ø Remedy 6.3 (no patch) Windows/Sql Server Has anyone seen the above error message when querying AD? Is there a fix that doesn't involve patching? It only happens on some accounts, but on those accounts that it happens, it happens every time for those accounts. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
HAH Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield Sent: Tuesday, August 11, 2009 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE ** You keep saying that word... I do not think you know what it means. --Tim From: Darrell Reading darrell.reading...@wal-mart.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 11, 2009 7:35:38 AM Subject: Re: [ARSLIST] UNSUBSCRIBE ** Inconceivable! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nidhi Garg Sent: Tuesday, August 11, 2009 05:38 To: arslist@ARSLIST.ORG Subject: UNSUBSCRIBE ** Thanks Regards, Nidhi Garg DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Weird Unicode error in remedy when querying AD via the LDAP and a vendor form
Nope, standard American name (whatever that is these days). Nothing special. We even checked all of the Unicode fields in AD to make sure there weren't any bazaar characters in there. There was one field with a bazaar character, so we left that field off of the vendor form, but it still had the same error. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Monday, August 24, 2009 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Weird Unicode error in remedy when querying AD via the LDAP and a vendor form ** Does the user's name perhaps contain a character that Remedy can't read? For example, if you have installed the English language pack, but not the Japanese language pack, and the user has a Japanese character in his or her name, an error of this sort might occur. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us http://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 24, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Weird Unicode error in remedy when querying AD via the LDAP and a vendor form ARERR [9062] Error encountered during string conversion from Unicode : string ;yêÇÕáB¬b Ûã=·Ø Remedy 6.3 (no patch) Windows/Sql Server Has anyone seen the above error message when querying AD? Is there a fix that doesn't involve patching? It only happens on some accounts, but on those accounts that it happens, it happens every time for those accounts. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: UNSUBSCRIBE
Sry, been busy :) Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Monday, August 24, 2009 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE Little slow there Junior. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 24, 2009 11:01 To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE HAH Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield Sent: Tuesday, August 11, 2009 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: UNSUBSCRIBE ** You keep saying that word... I do not think you know what it means. --Tim From: Darrell Reading darrell.reading...@wal-mart.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 11, 2009 7:35:38 AM Subject: Re: [ARSLIST] UNSUBSCRIBE ** Inconceivable! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nidhi Garg Sent: Tuesday, August 11, 2009 05:38 To: arslist@ARSLIST.ORG Subject: UNSUBSCRIBE ** Thanks Regards, Nidhi Garg DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 6.3 Helpdesk Ar System...
I've done this before. I did the following: Whenever a child ticket is closed, push a value to a hidden, display-only radio button. The Parent Ticket will have a filter that runs on modify if that radio button has a value. It will select the request ID of the first child ticket that is still open. The next filter will run under the same conditions, and will check to see if the request ID field set in the step above is $NULL$. If it is $NULL$, then that means there are no child tickets open, so it will close the parent ticket. Now, the only problem you have, is if the users open the child ticket from the parent ticket, they will not get the change on the parent ticket, whenever the Status changes. I had a modal window open for my child ticket, and the users opened it via a button click. The first action was to open the window. The next active link would set the status for the current ticket (The parent ticket), from the database. I also had to disable the change flag for the status field, but that wasn't a problem because I didn't have my users ever modifying the status field on their own, I controlled that with filters. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jay Mee Sent: Wednesday, August 20, 2008 11:51 PM To: arslist@ARSLIST.ORG Subject: 6.3 Helpdesk Ar System... ** I need help to set up something to close the parent ticket of tasks once all task are closed. Any ideas or thoughts on how to do this will be much appreciated. Thanks. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
[no subject]
Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Sync Search Database crashes Admin Tool and then Freezes
Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
6.03, no patch. I thought we were at 19, but I guess not. I know it works, the guy before me did it, and he had to do some maneuvering to get it working. I think he deleted the three object forms, and then next time he ran the sync, it recreated them and worked. I was hoping someone out there had done that so they could confirm that would indeed fix the issue before I tried doing it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 25, 2008 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Gary, what version/patch of AR System are you using? Rick On Mon, Aug 25, 2008 at 12:10 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Thanks Joe, that's what I was trying to confirm. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Well shoot, I deleted the forms, but it still crashes my admin tool. Oh well, I guess it's back to the old way of doing it... manually digging through all filters and active links... Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
Wow, Joe, you really worked hard on this :) My database is very small though, so I think there are other issues at hand. I only have 65 forms, 646 ALS, and 255 filters, and that's including the sample stuff, and all of the AR System forms that are installed by default. I don't want to patch right now, as I'll be moving to 7.1 within a few months anyways. Thanks for all the help. I was hoping there was a solution available. I might try a different version of the admin tool and see if that helps. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** That is what has always happened to me.. I guess the reason why Remedy support asks you to delete the forms is just to clear them out and restart the process. It didn't help me ever.. Often before my admin tool crashed I would run out of system resources on my client - the process nearly hogged all my client memory resource.. In my opinion the database structure has simply grown out too large for this process to handle. I have even tried the operation in a admin only mode, and didn't get too far.. I've even tried the operation on the command line hoping that might work.. still no go.. I've even tried helping the process by truncating the t and h tables and resetting the nextid's to 1 making them look as though the operation was never ever run.. That didn't help me either.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:22:54 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes Well shoot, I deleted the forms, but it still crashes my admin tool. Oh well, I guess it's back to the old way of doing it... manually digging through all filters and active links... Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have
Re: Sync Search Database crashes Admin Tool and then Freezes
Thanks Claire, that's what I was going to try and do. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, August 25, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** I updated just the admin tool to patch 24 at first. It worked fine. Later on did the server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, August 25, 2008 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** Rick, I haven't tried 6.03 patch 24 nor 7.1 Patch 4 as yet.. but its interesting you say that has fixed it cause now I'd be curious to give it a shot.. Did you update only your admin tool to that patch or did it require a server upgrade to 7.1 P4 as well? It used to be a nice to have feature when it worked for the most part so would be good to have it working again.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:26:16 PM Subject: Re: Sync Search Database crashes Admin Tool and then Freezes ** The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server. Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Gary, It doesn't always work.. What Remedy support reccommends when these crashes occur is to redo the sync database forms by deleting them.. There are 3 of these forms and they all begin with object_ After deleting these forms, rebuild them and then see if it helps.. The primary cause why the sync operation fails is if it is run against a significantly large database - size in terms of structure - thousands of forms, and active links and filters etc.. I was never able to run it on ITSM 7 databases - it either failed by crashing the admin tool or sometimes even though it looks like it has completed with the end message that the search completed, it is actually incomplete. Many of the forms do not have anything in the sync database tables thus showing blank space in the Related Workflow tab.. Over the past year or so I have actually given up on ever expecting this feature to work on large databases such as the ITSM database.. Hope this helps.. Joe - Original Message From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 3:10:12 PM Subject: Sync Search Database crashes Admin Tool and then Freezes Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo http://www.yahoo.com/ IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Failed to download user.exe from FTP site
Can anyone else please see if they can download the user.exe from ftp://epddownload.bmc.com/smbu_patches/ars/6.3/patch024/clients/user.exe please? I just get an error saying Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Failed to download user.exe from FTP site
Actually, I think it's because it was a .exe. For patch 23. They have a user.zip, but not for patch 24... This is the same for server.exe and for user.exe.. They have not placed a server.zip or a user.zip out on the ftp site, and I cannot download exe files... Gary -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Thursday, August 28, 2008 1:44 PM To: arslist@ARSLIST.ORG Subject: Failed to download user.exe from FTP site Can anyone else please see if they can download the user.exe from ftp://epddownload.bmc.com/smbu_patches/ars/6.3/patch024/clients/user.exe please? I just get an error saying Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Table Name ?
I always create a view form for the arschema. I usually create a form with two fields also. The first field I type in a query, such as: Select name, schemaid from arschema where name = XX Then a button I click that executes the query, and the query is set into the second window. I also always create a view form with a Date/Time field, a Character field, and two buttons. The first button will do a set fields action to the date/time field, setting it to the character field. The point of this is to translate a regular date into the epoch seconds. The second button does the inverse, giving me the epoch seconds of any date I need. It is very useful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Friday, August 29, 2008 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Table Name ? I like the View Form idea, a lot! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: When I reboot my server Windows 2003, it takes 20 minutes to startup
Shrestha, I've seen this before, and have posted to the list twice the resolution, and it has helped other people. Unfortunately, I do not have my archive of emails right now to pull up, but if you search for posts from me, you'll find one that discusses this. It may not solve your issue, but it does definitely solve the issue of remedy trying to start up before sql server does. The problem is that windows thinks sql server is up before it really is. The key is to set a dependency for remedy to not start up until the sqlserveragent starts up. Sqlserveragent has sql server as a dependency, and sqlserver agent takes 10+ seconds to start up. So, by the time sqlserveragent starts up, the database engine is fully functional, so remedy will start without issue. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Friday, August 29, 2008 11:41 AM To: arslist@ARSLIST.ORG Subject: When I reboot my server Windows 2003, it takes 20 minutes to startup ** Hello, When I reboot my server Windows 2003, it takes 20 minutes to startup. When I checked the event log I found the above error 390600 : Failure during SQL operation to the database (ARERR 552) and Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) I am thinking this is because of dependencies of SQl server on Remedy and Remedy on SQL. I would appreciate any information on how to resolve the issue. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: aradmin command-line export is producing 0 length files
Woa, that was a lot of air quotes -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, August 29, 2008 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: aradmin command-line export is producing 0 length files Brad, I have found that the Admin tool (command line or otherwise) can not export all forms (-F) if you have too many forms on the AR Server. It is a performance issue that is as designed. (According to an incident that I opened with BMC after installing ITSM Service Desk v7.0.1 on our dev server.) I would suggest an experiment Create a packing list and add say.. 50% of the forms to the packinglist. Then export the objects using the packing list as the List. If that fails... cut it in half again. If it works then add another 25% back to it (so 75% of the total). Then iterate until you find your to many limit. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Aug 29, 2008 at 12:29 PM, Brad Fike [EMAIL PROTECTED] wrote: ** I'll try that but just to be clear... I am getting the file. It just does not have any contents. So it is finding the path just fine and starting the *.def file but not writing any contents to it. -Brad - Original Message From: LJ Longwing [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, August 29, 2008 11:19:08 AM Subject: Re: aradmin command-line export is producing 0 length files Brad, Just a few things you can tryensure that the user you are using is an admin (yea...I know...simple...but ya never know)...and try changing your path to c:/ instead of what it is currently...this is what I used to try this out for you aradmin.exe -x server -portnum port -u user -p password -o C:/export.log -e C:/20080829.def -F I got the same log as you, but my def file had content. I'm using 7.1 P3 Admin tool...so I would play around with the location of the files to see if that's possibly where the issue is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of fikebr Sent: Friday, August 29, 2008 8:41 AM To: arslist@ARSLIST.ORG Subject: aradmin command-line export is producing 0 length files All, Environment: ARS: 7.1.00 Build 200708221849 OS: SunOS 5.10 DB: Sybase 15.0.1 I am using the following syntax to get a daily *.def file export but it is only returning 0 length files. Has anyone else seen this or know of a fix? Command Line: aradmin.exe -x delldevatrium -portnum 22000 -u user -p password -o E:/Backups/delldevatrium/delldevatrium.log -e E:/Backups/delldevatrium/20080829.def -F Log Output: Action Request System Administrator Tool. (c) 2006 BMC Software, Inc. Date : 08/29/08 Time : 02:00:00 Starting export of definition. Number of Objects to be exported. Forms: 968 Active Links: 0 Filters: 0 Escalations: 0 Menus: 0 Active Link Guides: 0 Filter Guides: 0 Applications: 0 Packing Lists: 0 Web Services: 0 DSO: 0 DSO Pools: 0 Extension Objects: 0 Export of definition Done. I've tried it with both a 7.1 and 6.3 Aradmin tool. Thanks, Brad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Wildcard question
Try using: Field LIKE %% I think that is what it is, anyways. I've seen it done, but it's been a long time and a few different jobs ago. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell Sent: Thursday, February 19, 2009 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: Wildcard question ** Mark, the only thing I would add to Brian's email is first make UPPER function to make sure the alpha values are in upper case and then to check for the upper case E or I add it to his replace. Or do do your wildcard with [EI]. Hope this helps Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell Brian Bishop wrote: Hi Mark, If you want to make sure that it is a maximum of 8 digits do the following. Do a a/l set fields into an display only integer field of LENGTHC($field name$) Follow it up with a second a/l that has a qualification of integer field is 8 and throws an error message This will allow anything from 0 to 8 characters. If I want to ensure a character field is numeric only I do the following. a/l or filter set fields into a display only char field REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE( REPL ACE($ISSINumber$, 0, ), 1, ), 2, ), 3, ), 4, ), 5, ), 6, ), 7, ), 8, ), 9, ) follow this up with either a second action checking length and if it is greater than 0 there must be other characters beside numeric, or check if it is NULL. The replace will take away all numeric values and if anything is left it can't be purely numeric. For your second problem check if it is E% or I% if it isn't throw an error message. If it is then check if the field is __.% That is two underscores a full stop and then % for anything. All these checks will need to be a NOT 'fieldname' LIKE Brian Bishop Goldstag Consultants Ltd tel: 07973 746832 -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)
You are paying not only for the polygraph test, but for the tests that debunk it, and the tests that support it! Just my 2Cents. I think they are useless, as from what I've seen, there are more false-positives than correct positives! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Saturday, February 21, 2009 10:28 PM To: arslist@ARSLIST.ORG Subject: Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** Also, is anyone else amazed that polygraphs are still being used when they've been de-bunked as junk science repeatedly? And yes - if you are American - you are paying for it :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Friday, February 20, 2009 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** Jeff Is there anything Remedy-related to these positions? James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Glaser Sent: Friday, February 20, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland) ** This is a request for resumes and referrals for as many Systems Administrators and Systems Engineers with active TS/SCI Full Scope Polygraphs (NSA) as we can find. The positions are currently located in and around FT. Meade (Annapolis Junction and Hanover, MD). Compensation is excellent (either W-2 with benefits or 1099 contractors). * Need UNIX/LINUX Administrators (8+ with good skills) * Need Windows Administrators (2-3 Senior level) * Need Strong Systems Engineers (UNIX/LINUX) 2 of whom must have terrific scripting skills (Perl, bsh, etc) This is an urgent and time sensitive opportunity. Any referral assistance will be rewarded upon hire. Many thanks Sincerely, Jeff Glaser VP IT Resource Recruiting 703-729-3382 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy Developer, Colorado Springs
When did 7 go into beta? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Tuesday, February 24, 2009 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer, Colorado Springs ** Pretty much! Anyone working on 4 gigs at a time either got to be 'working like a dog'! I can't really imagine myself doing something like that.. Actually I can - but then I can't imagine myself to be having too much fun outside of work and that doesn't quite work for me! Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 12:50:55 PM Subject: Re: Remedy Developer, Colorado Springs ** Joe, Now it sounds like you are talking dog years :-) Chuck On Tue, Feb 24, 2009 at 12:39 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** In a very strict sense, it depends.. What if there was an independent consultant working on 4 different projects over those years all involving version 7 :-) That would technically give him experience varied enough to count as 2 x 4 = 8 years of experience on paper.. although chronologically that would seem impossible.. Joe From: Howard Richter hbr4...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 24, 2009 10:11:01 AM Subject: Re: Remedy Developer, Colorado Springs ** Lets see. It was released in 8/2006 and the beta started around March 2006, so I would say non. Unless they were a former BMC employee. Howard On Tue, Feb 24, 2009 at 8:47 AM, Meyer, Jennifer L jennifer.me...@its.nc.gov wrote: ** So what do you think the odds are they’ll find someone with more than 3 years of Remedy 7 experience? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Monday, February 23, 2009 6:16 PM To: arslist@ARSLIST.ORG Subject: Fwd: Remedy Developer, Colorado Springs ** Hello All, I am posting this in hopes that someone on the list lives near/wants to relocate to Colorado Springs, CO area. Please see below job description and contact information. Thanks, Jase -- Forwarded message -- From: Sears, Emily ese...@teksystems.com Date: Mon, Feb 23, 2009 at 5:53 PM Subject: Remedy Developer, Colorado Springs To: jasebran...@gmail.com Hi Jase— Here is the job description. Please have people contact me direct for more information! Thanks so much for your help !! REMEDY DEVELOPER--Colorado Springs, CO *Must currently have or be able to obtain a US DOD SECRET SECURITY CLEARANCE *6 month Contract to Hire *Minimum 3 yrs. experience developing Remedy 7 Our client is in need of a Remedy Developer to maintain, modify and develop custom software applications. This system is used to process Trouble Tickets for Tier 1, 2 3 network/computer support of all customers, located worldwide. Other responsibilities include: *Collecting metrics *Creating custom reports *Creating and maintaining the Remedy system as-built drawings/diagrams and instruction manuals. *Maintain/administer the Enterprise Remedy system which includes: Remedy distributed architecture, Remedy Web Enterprise, Remedy core application and Remedy database administration *Perform Remedy form/schema development *Provide support for web-related database development activities *Collect and maintain metrics documenting Service Delivery Summary performance thresholds *Collect and maintain metrics beyond those related to the Service Delivery Summary thresholds as related to performance of the Front Range Consolidated Network; provide these metrics to the government Environment: Work with other users of Remedy to enhance effectiveness and collaborative capabilities of
artask and vista
Remedy User Tool version 7.1 and Vista. How to get .artask files to work? They currently do not do anything. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need help parsing out Ticket Number using Remedy workflow
If you had a prefix, such as TKT on your ticket number, such that your ticket number might be TKT000123123, then you could do this: Set tmpInt = STRSTRC($Message Body$, TKT) Set tmpTkt = SUBSTR($Message Body$, $tmpInt$ -3, 12) That might work, I'm not sure if the carriage returns would pose a problem, and you might need to change the -3 or the 12, depending on how it works whenever you get a STRSTR on multiple characters. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of YHK Sent: Tuesday, March 03, 2009 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: Need help parsing out Ticket Number using Remedy workflow ** Hello Rocky, thanks for the response. That was the plan sorry I wasn't clearer. My question is what functions you use specifically to parse out the incident number. Haven't used functions much or recently so sorta fuzzy to me. Thanks again! On Tue, Mar 3, 2009 at 11:38 AM, Rocky Rockwell mgrockw...@verizon.net wrote: ** We did something like this. Except when it was submitted, we just sent the whole email to a field in the staging form. Then we parsed out the ticket number and anything else we needed. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Listers, Been tasked to create the functionality of when customers reply an email from the Email Function in Incident management to process that incoming email and update the appropriate Incident Work Info. What my plan is so far is to have it sent to a specific incoming mailbox, so right away I will know it is to be update to Incident. My question is how would I parse out the Incident number using AR workflow? Keeping in mind that the incident number will be anywhere in the subject line. Once the incident number is parsed out, was planning on creating a staging form that this would be pushed to and then update the incident work info table. Not sure if there is a better option such as the Incident Interface Create form or something else out of the box I can use as I am running ITSM 7.0.03 p7 on ARS 7.1. Thank you in advance for any insight! Regards, YHK __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need help parsing out Ticket Number using Remedy workflow
Yeah, I usually run the statements together, but that tends to cause confusion when I post those to the list, so I typically break them out into each step. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell Sent: Tuesday, March 03, 2009 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: Need help parsing out Ticket Number using Remedy workflow ** What I use is the same as Gary except I use one setfield operation. Example of ticket is #123456. It kind of depends on how the ticket number is formated (ie: prefix, no prefix, zeros are stripped out, not striped out) scratchpad field = SUBSTRC($Message Body$, STRSTRC($Message Body$, #), STRSTRC($Message Body$, 6)) I hope this helps Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Rocky, thanks for the response. That was the plan sorry I wasn't clearer. My question is what functions you use specifically to parse out the incident number. Haven't used functions much or recently so sorta fuzzy to me. Thanks again! On Tue, Mar 3, 2009 at 11:38 AM, Rocky Rockwell mgrockw...@verizon.net wrote: ** We did something like this. Except when it was submitted, we just sent the whole email to a field in the staging form. Then we parsed out the ticket number and anything else we needed. Rocky Rocky Rockwell mgrockw...@verizon.net Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Listers, Been tasked to create the functionality of when customers reply an email from the Email Function in Incident management to process that incoming email and update the appropriate Incident Work Info. What my plan is so far is to have it sent to a specific incoming mailbox, so right away I will know it is to be update to Incident. My question is how would I parse out the Incident number using AR workflow? Keeping in mind that the incident number will be anywhere in the subject line. Once the incident number is parsed out, was planning on creating a staging form that this would be pushed to and then update the incident work info table. Not sure if there is a better option such as the Incident Interface Create form or something else out of the box I can use as I am running ITSM 7.0.03 p7 on ARS 7.1. Thank you in advance for any insight! Regards, YHK __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: CMDB and Discovery
Thanks all. Your answers have been extremely helpful! Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Ferrigno Sent: Wednesday, May 20, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB and Discovery ** One other thing worth mentioning. The Configuration Discovery integration relies on items that are installed with EIE. When I did the integration, it failed because we only had AIE installed (which left out some of the original EIE components). The answer was installing EIE and then upgrading to AIE before performing the Configuration Discovery Integration. This was a bug in the install process and I'm not sure if it has been addressed yet. Matt On Wed, May 20, 2009 at 1:38 PM, Matt Ferrigno matthew.ferri...@gmail.com wrote: The answer depends on what discovery tool you plan to use. Here's the answer for the two that I know. Foundation Discovery/Topology Discovery: AR Server CMDB FD/TD DSL (A local copy of the DSL is also installed on the Discovery Server, the versions of DSL need to match on the Discovery and AR servers) Configuration Discovery: AR Server CMDB Configuration Discovery AIE DSL (Configuration Discovery does not require a local install of the DSL on the Discovery server as it looks to DSL on the AR Server for normalization) I believe these products have now been combined into a single product, in which case I would imagine they would use AIE to pull data into the CMDB and also utilize the DSL on the AR Server for normalization. Matt On Wed, May 20, 2009 at 1:21 PM, Roger Justice rjust2...@aol.com wrote: ** CMDB needs AR Server since it is an ARS application. All Reconciliation mapping are installed when you do the Discovery integration to CMDB. The data is passed from Discovery to CMDB using CMDB API calls -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Wed, 20 May 2009 12:56 pm Subject: CMDB and Discovery ** BMC Remedy 7.1 Hello all. I am curious as to what all is required if I were to want to use BMC Discovery to populate the CMDB? Would I only need CMDB, Discovery, and DSL, or would there be additional utilities or tools required (other than the obvious, such as arserver)? I am mainly looking to get the data into the CMDB. I'm not concerned about presenting it in Asset Management at this point, only in populating the CMDB. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Dell Inspiron 15 Laptop: Now in 6 vibrant colors! Shop Dell's full line of laptops. http://pr.atwola.com/promoclk/100126575x1222399266x1201456865/aol?redir =http:%2F%2Fad.doubleclick.net%2Fclk%3B215073777%3B37034343%3Bf _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CMDB and Discovery
BMC Remedy 7.1 Hello all. I am curious as to what all is required if I were to want to use BMC Discovery to populate the CMDB? Would I only need CMDB, Discovery, and DSL, or would there be additional utilities or tools required (other than the obvious, such as arserver)? I am mainly looking to get the data into the CMDB. I'm not concerned about presenting it in Asset Management at this point, only in populating the CMDB. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB and Discovery
Thanks, Chris. Very good information too, especially about the case sensitivity. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, May 20, 2009 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB and Discovery We are trying to build this out for our site as we upgrade from 7.1 to 7.5 in another case where we don't have Asset Mgmt, and have already seen a number of issues: 1. The Topology Discovery and Foundation Discovery 1.6 product only works with 7.1, not 7.5. 2. The 7.5 version is called BMC Atrium Discovery and Dependency Mapping (ADDM) and replaces the other two mainly in that it is a single installation; it is required to work with CMDB 7.5. 3. RANT We just purchased the Topology Discovery and Foundation Discovery product, downloaded 1.6, then found we needed the newer version to work with 7.5, and THEN were told that it is a different product (horse#*%^) and that we did not have access to it (7.5 was released while our Discovery purchase was being processed). If you read the ADDM 7.5 docs they show clearly that is the upgrade AND BUG FIX for the earlier 1.6 product, so no, it is the same product, just renamed and renumbered like everything else in the BMC stable. So, buyer beware - they are trying to run a shell game on us here. /RANT 4. The db for either one of these products must be case sensitive. Most of use running ARS against SQL Server have never even installed it with case sensitive collation, so I plan to set up a separate SQL Server just for Discovery; I can't use any of my existing servers which are all case insensitive. 5. BMC docs indicate that Discovery should be on its own server, separate from ARS and anything else, and that the db should be separate; my plan is to put the SQL Server and Discovery server on a dedicated box, at least at first, if we can ever get to the 7.5 code. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, May 20, 2009 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB and Discovery One more thing, can the discovery server be the same piece of hardware as the discovery server? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Ferrigno Sent: Wednesday, May 20, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB and Discovery ** One other thing worth mentioning. The Configuration Discovery integration relies on items that are installed with EIE. When I did the integration, it failed because we only had AIE installed (which left out some of the original EIE components). The answer was installing EIE and then upgrading to AIE before performing the Configuration Discovery Integration. This was a bug in the install process and I'm not sure if it has been addressed yet. Matt On Wed, May 20, 2009 at 1:38 PM, Matt Ferrigno matthew.ferri...@gmail.com wrote: The answer depends on what discovery tool you plan to use. Here's the answer for the two that I know. Foundation Discovery/Topology Discovery: AR Server CMDB FD/TD DSL (A local copy of the DSL is also installed on the Discovery Server, the versions of DSL need to match on the Discovery and AR servers) Configuration Discovery: AR Server CMDB Configuration Discovery AIE DSL (Configuration Discovery does not require a local install of the DSL on the Discovery server as it looks to DSL on the AR Server for normalization) I believe these products have now been combined into a single product, in which case I would imagine they would use AIE to pull data into the CMDB and also utilize the DSL on the AR Server for normalization. Matt On Wed, May 20, 2009 at 1:21 PM, Roger Justice rjust2...@aol.com wrote: ** CMDB needs AR Server since it is an ARS application. All Reconciliation mapping are installed when you do the Discovery integration to CMDB. The data is passed from Discovery to CMDB using CMDB API calls -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil To: arslist@ARSLIST.ORG Sent: Wed, 20 May 2009 12:56 pm Subject: CMDB and Discovery ** BMC Remedy 7.1 Hello
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
Make sure the Host ID is correct on all of your licenses you have installed. Check this by going to add a new license. Select the Product Feature of AR Server and note the Host ID that remedy pulls. Next, check your license keys that you've already installed to ensure they are referencing the same Host ID. If they are not, then the license keys will be invalid. It is case sensitive (I've found out the hard way), so ensure all the letters are the same case (should be upper case). If the Host ID is different, on your existing licenses which have previously been installed, then what remedy chooses when you go to add a new license, then something changed, either you had to have a NIC replaced (in the event your server does not have integrated network ports), or for some reason remedy is seeing a different MAC (as most servers have more than one), or maybe they virtualized your server overnight without letting you know. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 10:21:28 To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR User Floating licenses converting to Read (UNCLASSIFIED)
Additionally, try logging into only that server with your admin tool. If you receive the standard message stating: This version of the Action Request System(R) is ready for use or evaluation without purchasing or activiating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com. (ARERR 2877) server name If you receive the above error message, then something is wrong with your AR Server license (probably the MAC address/Host ID). Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Tuesday, July 07, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO No, the Read(floating) license stays with that user. The user can search but cannot save or modify any ticket. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil Date: Tue, 7 Jul 2009 10:21:28 To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However, when they log back in and receive an AR User floating, they still get the Read (floating). Btw, we're ARS 7.1. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Tuesday, July 07, 2009 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) ** This is working as designed. When a person with a floating license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write licenses not being released. Do a license count if this occurs again to see how many floating licenses are being used. -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil To: arslist@ARSLIST.ORG Sent: Tue, Jul 7, 2009 9:56 am Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Rick. However, I have talked with Remedy and they verified that my AR Server license is valid and supported. Looks like a restart is necessary. Otherwise, do you have any other thoughts? TIA Thien -Original Message- From: Action Request System discussion list(ARSList)_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: FOUO _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier Will Not Display new Fields
Hey Brian, I've had this problem before where I could not get the mid-tier to pick up changes. I even tried restarting my computer, the server, the mid-tier server, tomcat (I wasn't using IIS at that job), and arserver -- all to no avail. Then, a few hours later, magically, the changes showed up. Just wait for the magic and it will work. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, September 05, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Already tried that several times. It did not help. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, September 05, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Flush the mid-tier cache using the mid-tier administration page and clear your browser cache. Axton Grams On Fri, Sep 5, 2008 at 10:55 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** I have a table field on the HelpDesk form that points to another form. It has been there for quite some time. Yesterday I added some new fields to the supporting form and added those fields as new columns in the table field. They show up ok in the user tool but are not displayed in the Mid Tier. I have flushed the cache twice and they still do not display. Anyone see this before? I am on ARS 7.1. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier Will Not Display new Fields
Try a different browser, like firefox instead of IE, or whatever you are using. I'm curious if this fixes it. I don't expect it to, but it's something to try. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, September 05, 2008 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** There are o permissions assigned to the columns yet. I am looking at them as Admin. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rockwood, Julie Sent: Friday, September 05, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Brian, This happens to me whenever I forget to put the proper permissions on the new fields and columns. I go into the user tool as administrator and everything is there. Then I go into mid-tier with the same permissions the users would have, and none of the new stuff is there. This will only help if you happen to be as absent minded as I am. Julie Rockwood From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, September 05, 2008 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Already tried that several times. It did not help. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, September 05, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** Flush the mid-tier cache using the mid-tier administration page and clear your browser cache. Axton Grams On Fri, Sep 5, 2008 at 10:55 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** I have a table field on the HelpDesk form that points to another form. It has been there for quite some time. Yesterday I added some new fields to the supporting form and added those fields as new columns in the table field. They show up ok in the user tool but are not displayed in the Mid Tier. I have flushed the cache twice and they still do not display. Anyone see this before? I am on ARS 7.1. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier Will Not Display new Fields
Good idea Axton and Carey. On the Mid-Tier with version 7, you can hide table columns (maybe 6 also)? Have you checked to make sure the column is not user-defined hidden for some strange case? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, September 05, 2008 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Will Not Display new Fields ** I remember a time when the table preferences would not add new columns to the table fields (that feature that lets you hide/show columns) by default. If you check the ar system user preference record and clear out the field that stores table field preferences, this may do it. Axton On Fri, Sep 5, 2008 at 3:58 PM, Carey Matthew Black [EMAIL PROTECTED] wrote: Brian, I remember an _old BUG_ (v5... maybe early v6) that did strange things to columns if you had a hidden column in the middle of visible columns. As a result, I have adopted the general rule to push hidden columns to the far right of the table field list of columns. Obviously if you do hide/show things with the columns then this may not be something that you can do, but you might give it a shot. (Maybe just juggling the order of the columns will force an update and the new column might become visible.) ( Or maybe you have workflow that is hiding the column? Maybe the column picked up a field ID that some existing workflow is hiding the field and your not aware of the workflow? You might want to check active Link logs for this long shot idea too.) HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Sep 5, 2008 at 3:45 PM, Sokol, Brian [EMAIL PROTECTED] wrote: ** Not using auto fit and they are not hidden. There were 7 columns with one of them hidden. I added two more columns and placed them after the 3rd column. I still see the original 6 columns. I do see all the columns in the User tool. snip On Fri, Sep 5, 2008 at 10:55 AM, Sokol, Brian [EMAIL PROTECTED] wrote: ** I have a table field on the HelpDesk form that points to another form. It has been there for quite some time. Yesterday I added some new fields to the supporting form and added those fields as new columns in the table field. They show up ok in the user tool but are not displayed in the Mid Tier. I have flushed the cache twice and they still do not display. Anyone see this before? I am on ARS 7.1. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error While submitting ticket in IN PROGRESS
If the field is on another form, doesn't it usually give the field ID instead of the name, so he would get the following error: ARERR [330] You do not have write access to field : 7 This has been the case for me, but I'm not sure if it is 100% that it acts this way. Sree, first check to make sure the user has a proper license. If they are trying to modify a ticket someone else created, and you have submitter mode locked, and the user has a read only license, they will get exactly this error. I suspect this is probably the issue. If you have submitter mode locked, and the user has only a read license, they can modify their own tickets, however you must have Submitter write permission on the field, along with the allow any user to submit, as well as at least one explicit or dynamic permission group on the field with write access, all of these to which the user belongs. Also, if the user has a floating or fixed license, make sure that the user has a permission group that has write access to the field. I am willing to bet the user only has a read license though. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wallace, Kelvin Sent: Friday, September 05, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Error While submitting ticket in IN PROGRESS ** Vyas, If there is any workflow in the form that updates or creates records in another form, the Status field the user does not have access to may be in that other form. Hope this is helpful... Kelvin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sree Vyas Sent: Friday, September 05, 2008 4:37 PM To: arslist@ARSLIST.ORG Subject: Error While submitting ticket in IN PROGRESS ** Hello All, Anybody Help with this error ARERR [330] You do not have write access to field : Status*] Advance Thanks, Vyas __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Search vs. Modify
Yeah, create an active link that will do a change fields and set the field to read/write if the $OPERATION$ = QUERY -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 08, 2008 2:38 PM To: arslist@ARSLIST.ORG Subject: Search vs. Modify ** Does anyone else consistently have this problem? I want to lock down some of my character fields (by switching them to Read Only) on the modify screen, but on Search, I'd like this field to be open for searches so that my users don't have to use the Advanced button to do searches. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Engine will not start -- Failed to load java virtual machine.
I'm running java version 1.6.0.7 (java 6 update 7) and remedy version 6.3. My email engine crashed a few days ago and I cannot get it to come up. I'm getting the error: The Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service. There is a chance that my Email Server User's password expired. Just in case, I reset his password in Active Directory and in the AR System Email Mailbox Configuration Form. I then tried to restart the email engine, but it was to no avail. I have not yet restarted remedy, I'm trying to avoid that. Still, whenever I try to restart the engine, in the event log, I see the following three errors: Type: Error Event ID: 4098 The AR System Email Engine service failed to start. Type: Error Event ID: 4096 Could not load the Java Virtual Machine Type: Error Event ID: 4097 The LoadLibrary function failed for the following reason: The specified module could not be found. . It sounds like it's having java errors big time. Does anyone have any suggestions? I navigated to my email directory and there were two log files, stderr and stdout. Neither of them had any relevant information. The arerror.log doesn't say anything either. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine will not start -- Failed to load java virtual machine.
It is set up to log in as the Local System Account, so I don't think this would be an issue. Thanks though. I just found out that my other remedy server is having the same issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feliciano, Ferdinand, A (Rocky) Sent: Tuesday, September 09, 2008 8:31 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine. ** I had this problem not too long ago and the problem was that the user account used to start the email engine got knocked out of the administrator group on the server. Check the user account or the service account used to start the service if it's a member of the administrator on the local machine. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 6:23 AM To: arslist@ARSLIST.ORG Subject: Email Engine will not start -- Failed to load java virtual machine. ** I'm running java version 1.6.0.7 (java 6 update 7) and remedy version 6.3. My email engine crashed a few days ago and I cannot get it to come up. I'm getting the error: The Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service. There is a chance that my Email Server User's password expired. Just in case, I reset his password in Active Directory and in the AR System Email Mailbox Configuration Form. I then tried to restart the email engine, but it was to no avail. I have not yet restarted remedy, I'm trying to avoid that. Still, whenever I try to restart the engine, in the event log, I see the following three errors: Type: Error Event ID: 4098 The AR System Email Engine service failed to start. Type: Error Event ID: 4096 Could not load the Java Virtual Machine Type: Error Event ID: 4097 The LoadLibrary function failed for the following reason: The specified module could not be found. . It sounds like it's having java errors big time. Does anyone have any suggestions? I navigated to my email directory and there were two log files, stderr and stdout. Neither of them had any relevant information. The arerror.log doesn't say anything either. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm.
I was guessing the two approaches would do the same thing. I just was liking the approach that didn't involve re-installing :) Thanks for all the suggestions, it's nice to have a list that can be of such help so quickly. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, September 09, 2008 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm. Nice. That's the hackish way of doing it. :) What I was suggesting was using the aremaild.bat file to uninstall and reinstall just the windows service. Same reason, same result, different approach. I like Norm's approach and will make a note of it for the future. Thanks for sharing! --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 09, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine -resolved thanks to norm. Okay folks, Norm bailed me out again... Below is the conversation and the solution: Thanks again to Norm. Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: man, i don't know what's going on Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i thought that maybe the passwords had expired for my email logins Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: so ir eset the passwords Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i cycled remedy on one of the servers that isn't used as heavily Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: and nothing will get the emails going Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Sounds like Java was updated Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: There is a registry setting that needs to be changed whenever Java is updated Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Are you aware of this? Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: no Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i saw someone suggested reinstalling the email engine Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: i would prefer not to do that Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: OK...let's check the registry Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: is it a remedy key? Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: aremail or somethign? i'll search on that Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Stand by...I'll get you the exact location Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: awesome, you rock. Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: thx Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: From the desktop, click Start...Run. In the Open: field, type regedit and click OK. From the navigation tree in the left pane, navigate to HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Services\AR System Email Engine. Click on the Parameters folder to view its contents. Write down the existing path value shown as the location of the JVM Library. Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: There's a file on your server named jvm.dll Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Its location gets changed each time Java is updated Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: You need to check the registry at that key I just sent and make sure it's pointing to the right location Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: okay thx, i'm in the key now Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: yeah, they're differnet Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Fix it Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: do i just need to change the key and then restart the email engine? Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: but not the arserver, right? Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: Correct. Change the key to point to the proper location and just restart the email engine Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: man you rock Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: that worked. Opela, Gary L CTR USAF AFMC 72 CS/SCBAH says: you are a genius Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: killer Kaiser, Norm E Civ USAF AFMC 96CS/SCCE says: go into the Control Panel and open the Java control panel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, September 09, 2008 8:30 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine will not start -- Failed to load java virtual machine. ** Did you recently update your java engine? Or, at least, since the last time you restarted it? If so you may need to uninstall and reinstall the Remedy Email Engine service. You can do this using the .bat files in the email engine install folder. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September
Re: Support Number Busy? RESOLVED
Hehe David, I didn't even know what the Old support number is. For me, my support procedure follows: 1) Send an email to the ARS List If that doesn't work, then I find another way to do what I need to :) You all should thank me, as this frees up support techs to help you! I do contact remedy occasionally, usually if it deals with bugs in the arserver or something beyond my control. I know we all poke fun at the support a lot, but I'd still rather use remedy than any other solution. Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Wednesday, September 10, 2008 9:34 AM To: arslist@ARSLIST.ORG Subject: Support Number Busy? RESOLVED I opened an issue via the web and received this response: *** David, All calls are routed through the BMC Contact Center now. You can get assistance w/your Remedy issues by calling 800 537 1813. The old number is no longer in use. Thanks BMC Customer Support *** How long has that been in place? Did I get left off of a notification list for this info? Is it the same list they used/didn't use when they canceled RUG this year? Is BMC just TRYING to annoy Remedy people these days? Thanks for letting me vent, -D David M Clark Remedy Programmer/Analyst David.M Clark 9/10/2008 8:52 AM I'm trying to call tech support, for the first time in a long time, and I'm getting a busy signal. The number is still 925-469-4200, right? David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error while saving Active Link
You can always manually validate the active link already exists by running the following query: select * from actlink where name = ' NDU:HPD:COI:IMOsConsole_100_OpenView ' although I'm sure that it will find it. I have to agree with Matt Gayford, next time, try refreshing your active link list to make sure that it had not already saved, and then you might have done, as Andy suggested, a save as. To make querying the database quicker, I always create an admin-only, display-only form with two character fields, both unlimited in length. The first field is where I place my query, and then I have a button that will do a set fields to the second character field with the results of the query. I use it quite a lot instead of opening up SQL Enterprise Manager. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Monday, September 15, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Error while saving Active Link ** I usually just search the archives on Nabble (http://www.nabble.com/ARS-(Action-Request-System)-f716.html) or the Google group to get more information. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of kiran kodali Sent: Monday, September 15, 2008 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Error while saving Active Link ** Thanks Andy, I don't know why that error occurred but, now its Ok. It is not interrupting my work now. Is there a place, where we can find info about these errors ( referring to ARERR 345). On Mon, Sep 15, 2008 at 1:20 PM, Mayfield, Andy L. [EMAIL PROTECTED] wrote: ** I can't say that I've ever had that problem. Make sure that you're selecting Save and not Save As. That's the only thing I can think of. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of kiran kodali Sent: Monday, September 15, 2008 11:03 AM To: arslist@ARSLIST.ORG Subject: Error while saving Active Link ** Hi All, I am getting this error msg, when i save the below AL Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR 345). There is no existing AL with the same name. Please let me know your ideas on, why this error is occuring. Thanks -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
weird IP addresses in the logs
I have a user whom is getting the typical user is connected from another machine error even though she has not accessed her account from any other computer. I look up in the arerror.log file, it shows her old and new ip address. I was going to do an NSLookup on the names, and then check a program I have access to that shows me who last logged into that computer to see what is going on. However, the IP addresses in the logs are very weird. At first, they look to be in hex, but then I convert, and get an impossibly large number. They consist of four sets of colon-delimited hex strings. Each of the second sets has a - at the front of it. Does anyone have any guidance on this? Are they IPV6 ips? Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User tool Query
I don't think it can be done on the user tool level, but you can join the table with itself to find it. For instance, if your table name is called asset, you could do the following: Select a.serial__, a.database_id, b.serial__, b.database_id from asset a, asset b where a.serial__ = b.serial__ and a.database_id != b.database_id This should join up the two tables, and find all of the entries where they share an entry with the same serial, but different database ids. You could potentially run into a problem if you had three duplicates, but as you remove the first duplicate, you will then identify each new duplicate with the query. You might need to tweak the query just a bit, but play with that. I've used it before to find duplicates and it was very helpful. And again, if you don't have access to the database to run these queries, then see my post from yesterday on creating a view form to run SQL in. It's just a view form, two character fields, a button, and an active link that does a set fields. The SQL is placed in the first field, and the set fields active link sets the second field to the results of the SQL query. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sucheta lakhe Sent: Tuesday, September 16, 2008 10:34 AM To: arslist@ARSLIST.ORG Subject: User tool Query Can following query be done via user tool? I want to check if there are any two same serial numbers in the database. Form name is asset and field name is serial # and database id = 536870917 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help with Oracle select statement
I agree with this, you should put a single quote around the reference to the field IDs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eaton, Mark (DCS) Sent: Tuesday, September 16, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Help with Oracle select statement ** You should also put single quotes around $12257$ and remove the semi-colon at the end. Remedy will take care of that for you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, September 16, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Help with Oracle select statement ** And when comparing null you use IS NOT NULL Or IS NULL Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 16, 2008 12:56:47 PM Subject: Re: Help with Oracle select statement ** OK, that makes sense, thanks. I think I'm close, but would like someone with more knowledge than I to take a look at my conversion and tell me why it's not working. Here's the original in a Query menu: (Selecting Tier 1 of a Category/Type/Item) ( 'Generic Categorization Tier 2' = $100745$) AND ( 'Generic Categorization Tier 1' = $100744$) AND ( 'Generic Categorization Tier 3' != $NULL$ ) AND ( 'Category Status' = Enabled) AND ( 'Category Type' = $102257$) I am attempting to add the Order by qualification and do it from a SQL menu. Here's what I have so far: SELECT Generic_Categorization_Tier_1 FROM CIS:HPD:Menu_Item_Ranking WHERE (Generic_Categorization_Tier_1 != NULL) AND (Category_Status = 'Enabled') AND (Category_Type = $102257$) ORDER BY Usage desc; I get an error saying ORA-00933: SQL command not properly ended. Rick On Tue, Sep 16, 2008 at 7:35 AM, Wallace, Kelvin [EMAIL PROTECTED] wrote: ** Rick, Try this: SELECT field1 FROM form ORDER BY field2 DESC; Kelvin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 16, 2008 10:16 AM To: arslist@ARSLIST.ORG Subject: Help with Oracle select statement ** Am looking to get some specific syntax on a SQL call ARS 7 to Oracle 9 that would do the following: Select field1 from Form order by field2 (field2 is int field. I want the sort done highest value to lowest) Thanks! Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help with Oracle select statement
Try writing the SQL and getting it to work via the oracle sql query tool. Once you get it working in there, then input it into your menu qual. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, September 16, 2008 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Help with Oracle select statement ** my SQL for Dummies book says you need the order by field in the select part of the statement too. SELECT Generic_Categorization_Tier_1, Usage FROM CIS:HPD:Menu_Item_Ranking WHERE (Generic_Categorization_Tier_1 != NULL) AND (Category_Status = 'Enabled') AND (Category_Type = $102257$) ORDER BY Usage desc; -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Eaton, Mark (DCS) Sent: Tuesday, September 16, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Help with Oracle select statement ** You should also put single quotes around $12257$ and remove the semi-colon at the end. Remedy will take care of that for you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, September 16, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Help with Oracle select statement ** And when comparing null you use IS NOT NULL Or IS NULL Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 16, 2008 12:56:47 PM Subject: Re: Help with Oracle select statement ** OK, that makes sense, thanks. I think I'm close, but would like someone with more knowledge than I to take a look at my conversion and tell me why it's not working. Here's the original in a Query menu: (Selecting Tier 1 of a Category/Type/Item) ( 'Generic Categorization Tier 2' = $100745$) AND ( 'Generic Categorization Tier 1' = $100744$) AND ( 'Generic Categorization Tier 3' != $NULL$ ) AND ( 'Category Status' = Enabled) AND ( 'Category Type' = $102257$) I am attempting to add the Order by qualification and do it from a SQL menu. Here's what I have so far: SELECT Generic_Categorization_Tier_1 FROM CIS:HPD:Menu_Item_Ranking WHERE (Generic_Categorization_Tier_1 != NULL) AND (Category_Status = 'Enabled') AND (Category_Type = $102257$) ORDER BY Usage desc; I get an error saying ORA-00933: SQL command not properly ended. Rick On Tue, Sep 16, 2008 at 7:35 AM, Wallace, Kelvin [EMAIL PROTECTED] wrote: ** Rick, Try this: SELECT field1 FROM form ORDER BY field2 DESC; Kelvin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 16, 2008 10:16 AM To: arslist@ARSLIST.ORG Subject: Help with Oracle select statement ** Am looking to get some specific syntax on a SQL call ARS 7 to Oracle 9 that would do the following: Select field1 from Form order by field2 (field2 is int field. I want the sort done highest value to lowest) Thanks! Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: weird IP addresses in the logs
Axton, I think you are on to something here. I got into her computer and found she has a standard IP address. I showed her how to do an ipconfig, so she can let me know if she is having a problem in the future. I also noticed, by looking through my arerror.log, I have three other users experiencing the same issue, just not telling me about it. The error in the log is as follows: Tue Sep 16 10:07:22 2008 390620 : User is currently connected from another machine (ARERR 9093) Tue Sep 16 10:07:22 2008 Client already connected - username:user, client-type:Mid-tier, existing-IP:a92cf51a1569bdf1:-72515d6a:11c41fe7e8a:-7fd2, new-IP:a92cf51a1569bdf1:-72515d6a:11c41fe7e8a:-7fd1 - User has Override option Sometimes she has override, but if she's overridden lately, then she doesn't. Anyone have any ideas? Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, September 16, 2008 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: weird IP addresses in the logs Post the format of the reported ip. Chances are it is a unique id generated by the mid-tier as the mid-tier servers do not use the actual client ip address. Axton Grams On Tue, Sep 16, 2008 at 11:34 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: ** I have a user whom is getting the typical user is connected from another machine error even though she has not accessed her account from any other computer. I look up in the arerror.log file, it shows her old and new ip address. I was going to do an NSLookup on the names, and then check a program I have access to that shows me who last logged into that computer to see what is going on. However, the IP addresses in the logs are very weird. At first, they look to be in hex, but then I convert, and get an impossibly large number. They consist of four sets of colon-delimited hex strings. Each of the second sets has a - at the front of it. Does anyone have any guidance on this? Are they IPV6 ips? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: weird IP addresses in the logs
The second scenario is the case here. So, what is the resolution? Is there something on the server that I need to update, or is it just that she is logging in too quickly since last logging out? Do I need to check some settings in the admin web page to see how long it holds on to licenses? Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, September 16, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: weird IP addresses in the logs This happens under the following scenarios: - user is logged in via user tool, then logs into mid-tier (even from same machine or view field in user tool that points to mid-tier) - user is logged in via mid-tier, closes browser window, then reauthenticates to mid-tier (even from same machine) Axton Grams On Tue, Sep 16, 2008 at 1:44 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Axton, I think you are on to something here. I got into her computer and found she has a standard IP address. I showed her how to do an ipconfig, so she can let me know if she is having a problem in the future. I also noticed, by looking through my arerror.log, I have three other users experiencing the same issue, just not telling me about it. The error in the log is as follows: Tue Sep 16 10:07:22 2008 390620 : User is currently connected from another machine (ARERR 9093) Tue Sep 16 10:07:22 2008 Client already connected - username:user, client-type:Mid-tier, existing-IP:a92cf51a1569bdf1:-72515d6a:11c41fe7e8a:-7fd2, new-IP:a92cf51a1569bdf1:-72515d6a:11c41fe7e8a:-7fd1 - User has Override option Sometimes she has override, but if she's overridden lately, then she doesn't. Anyone have any ideas? Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, September 16, 2008 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: weird IP addresses in the logs Post the format of the reported ip. Chances are it is a unique id generated by the mid-tier as the mid-tier servers do not use the actual client ip address. Axton Grams On Tue, Sep 16, 2008 at 11:34 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: ** I have a user whom is getting the typical user is connected from another machine error even though she has not accessed her account from any other computer. I look up in the arerror.log file, it shows her old and new ip address. I was going to do an NSLookup on the names, and then check a program I have access to that shows me who last logged into that computer to see what is going on. However, the IP addresses in the logs are very weird. At first, they look to be in hex, but then I convert, and get an impossibly large number. They consist of four sets of colon-delimited hex strings. Each of the second sets has a - at the front of it. Does anyone have any guidance on this? Are they IPV6 ips? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: weird IP addresses in the logs
Haha @ Tim.. You guys are so ruthless.. It feels like a Friday. Quick, someone post a Friday humor bit before Daniel flags it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Tuesday, September 16, 2008 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: weird IP addresses in the logs ** I once heard that you could turn your help desk into a profit center. Hence, not investing in it would be short-sighted and ill-advised. Oh, dear me... Now who was it who told me that? Mmmm. Starts with a B... --Tim - Original Message From: Axton [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 16, 2008 1:54:23 PM Subject: Re: [ARSLIST] weird IP addresses in the logs If I had to guess, I would say it probably has to do with what they pay their support staff. Axton Grams On Tue, Sep 16, 2008 at 2:27 PM, Nyall McCavitt [EMAIL PROTECTED] wrote: ** Hi, Thanks for the info. Now why couldn't Support have said this. Thanks again. Nyall Axton wrote: Because with reverse proxies, nat, and some other things, you can not reliably get an ip from the client. So in BMC's effort to enforce their licensing model, this is the best they could come up with. Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to unsubscribe
Haha Darrell, I was waiting on you to reply to this! -Jr -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, September 17, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: How to unsubscribe ** The last time I did this, I generated 6,000 emails in ten minutes to an undisclosed government mail server, but this is worth the risk. For those of you that want to unsubscribe, do not email this list, follow the instructions that are below: UNSUBSCRIBE or access ARSlist Archives at www.arslist.org outbind://117/www.arslist.org Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to unsubscribe
You know, you could create a rule :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, September 17, 2008 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: How to unsubscribe I couldn't help it. Three came in to my inbox in short order, it had to be done. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 17, 2008 10:25 To: arslist@ARSLIST.ORG Subject: Re: How to unsubscribe Haha Darrell, I was waiting on you to reply to this! -Jr -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, September 17, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: How to unsubscribe ** The last time I did this, I generated 6,000 emails in ten minutes to an undisclosed government mail server, but this is worth the risk. For those of you that want to unsubscribe, do not email this list, follow the instructions that are below: UNSUBSCRIBE or access ARSlist Archives at www.arslist.org outbind://117/www.arslist.org Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email TO list
I'm running 6.3 and my To: field has a length of 32,000. What is the length on your To: field in 7.0.1? Also, is a newline character getting inserted in there by any chance? You can validate this by expanding the elipses on the To field. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Thursday, September 18, 2008 8:07 AM To: arslist@ARSLIST.ORG Subject: Email TO list ** Hi, All does anyone know why when users send emails out that all do not get notified. We are running 7.0.1 on windows with SQL.So say I have 10 emails that need to get notified in the TO field. Only 5 get the email. I need to correct this limit and having trouble finding it. Thanks Tim Tim Rondeau Senior Remedy Systems Engineer Phase*Forward 880 Winter Street Waltham, MA 02451-1623 USA T:781.902.4690 F:781.902.4749 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Inserting data in the T table directly from the database.
If you are trying this in the User or Group form, it will fail due to a unique ID that is generated by the system. I've had someone do this before, and the request showed up in the results list, but not in the details pane. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anuj DUA Sent: Friday, September 19, 2008 4:46 AM To: arslist@ARSLIST.ORG Subject: Inserting data in the T table directly from the database. Hi, I am trying to insert data into T table directly from the database. I have also inserted the values (ENTRYID) in the respective H table. But the data is not getting reflected in the form. If anyone has any idea of this, pls share. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Timeout Error
Also, you might check for filter looping. Usually you'll get an error stating such problem, but if you have your server configured to allow high number of filters to execute, and you have a slow server, you might see a timeout. It's worth looking at. You can see these by looking at the logs, you'll see a million filters for a given user executing nearly simultaneously. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, September 22, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Timeout Error ** It depends on what operation the user is attempting.. Such errors are usually indicative of the fact that the database couldn't process the the call in time, the AR System waits for the database to respond for a while, and having got no response, stops waiting for it to respond and hence the message.. These errors are generally due to a table scan that is occuring during the operation. There has been a search that used a bad query against a large table, resulting in a table scan. I would be looking in that direction, and narrow down on the various searches that occur when the user performs the operation that times him/her out.. Since you say its a home grown system it is very likey that your developers who have developed the system have not created the necessary indexes to help with the searches that occur during the execution of the workflow that they have designed during that operation. Hope this helps.. Joe - Original Message From: Viji.PK [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, September 22, 2008 6:57:42 AM Subject: Timeout Error Hi All, There is one user action in our home grown remedy system, such it executes for 3 to 3.5 minutes. The operation is successfully completed by the database, but user gets an Time out Error message (ARERR 92), before even he realises the succesfull completion. Is there any setting on the Server configuration to increase this interval? Please pass your thoughts, Thanks, Viji __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: split a field and loop on each piece
Well, too bad we're not using Perl, you could just use the split
function to feed the values into an array. But, since we are talking
remedy here, try the following:
Create a tmpChar, tmpChar2 and tmpInt field.
1) Filter sets tmpChar = $112$ and calls a filter guide.
2) guide calls the following: (guide label start before any filters are
added)
a) Filter sets 'tmpChar2' = SUBSTR('tmpChar', 0,
(STRSTR('tmpChar',;)-1))
b) Filter sets 'tmpChar' = SUBSTR('tmpChar',
(STRSTR('tmpChar',;)+1))
c) Filter will take action on tmpChar2, such as doing your push
to the user form to add a group to the user
d) Filter will go to guide label start if 'tmpChar' != $NULL$
AND 'tmpChar' != ;
So, let's say you have the following:
$112$ = bob;tom;sue;
1) Filter sets tmpChar = bob;tom;sue;
- go to guide label start
a) Filter sets 'tmpChar2' = bob
b) Filter sets 'tmpChar' = tom;sue;
c) Filter will take action on tmpChar2, doing a push to user where
'Login Name' = bob
d) Since 'tmpChar' = tom;sue; you will go to guide label start
- go to guide label start
a) Filter sets 'tmpChar2' = tom
b) filter sets 'tmpChar' = sue;
c) perform action on tom
d) go to guide label
- go to guide label start
a) Filter sets 'tmpChar2' = sue
b) Filter sets 'tmpChar' = $NULL$ (or )
c) perform action on sue
d) do nothing (exit guide by default) because 'tmpChar' = $NULL$'
I think this should work for you, and it should involve one filter, a
guide, and then a) and b) can both be the same filter, but separate
actions, and then c) and d) will each have to be their own filter, so
you are looking at four filters and a filter guide.
Let me know if this just doesn't quite work.
Thanks,
Gary Opela, Jr.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Monday, September 22, 2008 12:51 PM
To: arslist@ARSLIST.ORG
Subject: split a field and loop on each piece
**
Hello list, here's another one for ya.
I'm working with field 112 on a form, that may contain one userID, or it
might contain a bunch (like 'user1'; 'user2'; 'user3'), etc.
I want to loop over all of these records, and then loop on each userID
within field 112 (loop in a loop?) and do something with the UserID (In
this case, add the user to a group)
I've done table looping before, but I have no idea where to begin to
loop over a split field.
First of all, how would I split this field into pieces (individual
userIDs) and then act on each? I've looked through the functions and
nothing seems equivalent to unix's cut command for pulling a field
based on a delimiter, nor a way to keep repeating an action until the
field is processed. I am strongly considering just abandoning the Field
112 anyway, and using an entire form just for storing the UserID to
Parent. Then at least I can just loop over that form and forget about
the field splitting...
Thanks for any ideas.
Brien
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: split a field and loop on each piece
Oh ouch. Well, thanks for waiting until after I typed up a solution to point this out, Axton :) -Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, September 22, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece I would suggest you forget about parsing the string. The delimitter is a space, and a space can be a character in one of the values. What this means is that once the data is in the field, you can not reliably get it back out of the field. Consider you have the following groups (please excuse the strange names, they are to demonstrate a point): 1 2 2 3 3 4 1 2 3 4 So lets say you put the following groups into the assignee group field: 1, 2, 3, 4 Which looks like this: 1 2 3 4 How do you effectively parse that value into the proper groups? You could get any of the following depending on how you parse it: 1, 2, 3, 4 1 2, 3 4 1, 2 3, 4 1, 2, 3 4 1 2, 3 4 Good luck and may your hair stay attached to your head with the problems you will encounter using this approach. Axton Grams On Mon, Sep 22, 2008 at 1:50 PM, Brien Dieterle [EMAIL PROTECTED] wrote: ** Hello list, here's another one for ya. I'm working with field 112 on a form, that may contain one userID, or it might contain a bunch (like 'user1'; 'user2'; 'user3'), etc. I want to loop over all of these records, and then loop on each userID within field 112 (loop in a loop?) and do something with the UserID (In this case, add the user to a group) I've done table looping before, but I have no idea where to begin to loop over a split field. First of all, how would I split this field into pieces (individual userIDs) and then act on each? I've looked through the functions and nothing seems equivalent to unix's cut command for pulling a field based on a delimiter, nor a way to keep repeating an action until the field is processed. I am strongly considering just abandoning the Field 112 anyway, and using an entire form just for storing the UserID to Parent. Then at least I can just loop over that form and forget about the field splitting... Thanks for any ideas. Brien __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: split a field and loop on each piece
Yeah, I was wondering if filter phasing would cause you an issue. Adding the `! was good. For the part on the escalations, why are you trawling the user table, looking for the group and removing it? Are you going through each night and removing all users from the group, then re-adding only the users from the guide? As far as having a field to modify to trigger the workflow, I would suggest adding a read/only radio button so that your filter that calls the guide can explicitly check for that flag being set. This way you can lock it down to run exactly only when you want it to. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Monday, September 22, 2008 6:15 PM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece ** Gary, brilliant. Works like a champ! For posterity, just had to add `! to the filter that actually does the group adding,and a tmpgroups field to store the user's other groups, because I can't seem to append to a field during a push operation. Now I just need to setup an escalation to flush this group (crawl User table and do a set fields/string replace on the group I want to flush?), and then trigger this filter guide to push everyone back into the group (crawl my other table (escalation) and modify a field to trigger filter action (modify) to launch the filter guide?. The idea being to keep a group list populated with exactly and only the users from the filter guide Gary outlined. If there is a better way than above, please feel free to let me know I'll save this for tomorrow. Thanks again Gary and everyone else that responded! Brien On Mon, Sep 22, 2008 at 12:32 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Good point, you are using usernames. Whatever the format in the database is what you should go by, as filters are server-side code, and couldn't care less what the client displays. Let me know if it works, so I'll feel good and will be nicer to my co-workers :) Gary -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
price check on FTS license
Anyone have a price check on the FTS license for 7.1? Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: split a field and loop on each piece
Actually, I think you might want to do a REPLACE($Group List$, ;1234; ;) This way, ;1;1234;12;23;4; would go to ;1;12;23;4; So, the ;1234; would go to ;, so you would still have your proper delimiter. Test this in a small scale first to make sure you don't screw up all of your user's groups. I've seen before where junk characters would get put in this field at the database level, and break the user's access to anything. Gary -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 23, 2008 10:58 AM To: arslist@ARSLIST.ORG Subject: RE: split a field and loop on each piece Hey, I got an idea. Whenever you are trawling the user table, you can use the REPLACE function. SO, have an escalation hat runs against user, that does the following: REPLACE($Group List$, ;1234; ;;) You might have to tweak the statement a bit, but that should chop out the group id that you are getting rid of. Have the escalation that adds people back in run about 30 minutes to an hour later. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Tuesday, September 23, 2008 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece ** Yes on trawling User table, I want to remove everyone from this group every night and then add everyone back from the guide. I'll have to think about the trigger some more, but I think I want the guide to trigger on modify so that if a new user is added to that field they are added to the group immediately instead of only during the nightly sync. Thanks again for all your help! Brien On Tue, Sep 23, 2008 at 4:52 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Yeah, I was wondering if filter phasing would cause you an issue. Adding the `! was good. For the part on the escalations, why are you trawling the user table, looking for the group and removing it? Are you going through each night and removing all users from the group, then re-adding only the users from the guide? As far as having a field to modify to trigger the workflow, I would suggest adding a read/only radio button so that your filter that calls the guide can explicitly check for that flag being set. This way you can lock it down to run exactly only when you want it to. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Monday, September 22, 2008 6:15 PM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece ** Gary, brilliant. Works like a champ! For posterity, just had to add `! to the filter that actually does the group adding,and a tmpgroups field to store the user's other groups, because I can't seem to append to a field during a push operation. Now I just need to setup an escalation to flush this group (crawl User table and do a set fields/string replace on the group I want to flush?), and then trigger this filter guide to push everyone back into the group (crawl my other table (escalation) and modify a field to trigger filter action (modify) to launch the filter guide?. The idea being to keep a group list populated with exactly and only the users from the filter guide Gary outlined. If there is a better way than above, please feel free to let me know I'll save this for tomorrow. Thanks again Gary and everyone else that responded! Brien On Mon, Sep 22, 2008 at 12:32 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Good point, you are using usernames. Whatever the format in the database is what you should go by, as filters are server-side code, and couldn't care less what the client displays. Let me know if it works, so I'll feel good and will be nicer to my co-workers :) Gary -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: split a field and loop on each piece
Doesn't it start the string with a semi-colon prefixed to it? If not, it sure needs to. If not, then make sure that the group id is not a sub-set of any of your other group ids, and just do a REPLACE($Group ID$, ;2342;, ;) if the 'Group ID' LIKE %;1234;% and have a second escalation to fire to run on if the 'Group ID' LIKE 1234; that will do a REPLACE($Group ID$, 1234;, ) Something like that, just play with it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, September 23, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece What of: 1234;1; 1;1234; 1;1234;2 ? Axton Grams On Tue, Sep 23, 2008 at 12:00 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Actually, I think you might want to do a REPLACE($Group List$, ;1234; ;) This way, ;1;1234;12;23;4; would go to ;1;12;23;4; So, the ;1234; would go to ;, so you would still have your proper delimiter. Test this in a small scale first to make sure you don't screw up all of your user's groups. I've seen before where junk characters would get put in this field at the database level, and break the user's access to anything. Gary -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 23, 2008 10:58 AM To: arslist@ARSLIST.ORG Subject: RE: split a field and loop on each piece Hey, I got an idea. Whenever you are trawling the user table, you can use the REPLACE function. SO, have an escalation hat runs against user, that does the following: REPLACE($Group List$, ;1234; ;;) You might have to tweak the statement a bit, but that should chop out the group id that you are getting rid of. Have the escalation that adds people back in run about 30 minutes to an hour later. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Tuesday, September 23, 2008 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece ** Yes on trawling User table, I want to remove everyone from this group every night and then add everyone back from the guide. I'll have to think about the trigger some more, but I think I want the guide to trigger on modify so that if a new user is added to that field they are added to the group immediately instead of only during the nightly sync. Thanks again for all your help! Brien On Tue, Sep 23, 2008 at 4:52 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Yeah, I was wondering if filter phasing would cause you an issue. Adding the `! was good. For the part on the escalations, why are you trawling the user table, looking for the group and removing it? Are you going through each night and removing all users from the group, then re-adding only the users from the guide? As far as having a field to modify to trigger the workflow, I would suggest adding a read/only radio button so that your filter that calls the guide can explicitly check for that flag being set. This way you can lock it down to run exactly only when you want it to. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Monday, September 22, 2008 6:15 PM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece ** Gary, brilliant. Works like a champ! For posterity, just had to add `! to the filter that actually does the group adding,and a tmpgroups field to store the user's other groups, because I can't seem to append to a field during a push operation. Now I just need to setup an escalation to flush this group (crawl User table and do a set fields/string replace on the group I want to flush?), and then trigger this filter guide to push everyone back into the group (crawl my other table (escalation) and modify a field to trigger filter action (modify) to launch the filter guide?. The idea being to keep a group list populated with exactly and only the users from the filter guide Gary outlined. If there is a better way than above, please feel free to let me know I'll save this for tomorrow. Thanks again Gary and everyone else that responded! Brien On Mon, Sep 22, 2008 at 12:32 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Good point, you are using usernames. Whatever the format in the database is what you should go by, as filters are server-side code, and couldn't care less what the client displays
Re: split a field and loop on each piece
I'm not sure of the implications with a floating license of adding/removing a license, since they are not tied to a user. However, with a Fixed License (which is not what you stated you are using), you can only reassign it 3 times per week before it is locked for the rest of the seven days. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Tuesday, September 23, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece ** Haha, thanks for the tip-- I was planning to use in the replace. I forgot to add that anyone that I add to this group also needs a floating license ... and so I'll be changing that license back to read-only as part of the group flush. Of course, when I set it back to read-only, I won't know if that user had previously been givin a floating license for some other reason... Unless I add another field to the user table, like a checkbox that says user had a floating license before I messed with this. This is almost getting silly! :-) Brien On Tue, Sep 23, 2008 at 9:00 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Actually, I think you might want to do a REPLACE($Group List$, ;1234; ;) This way, ;1;1234;12;23;4; would go to ;1;12;23;4; So, the ;1234; would go to ;, so you would still have your proper delimiter. Test this in a small scale first to make sure you don't screw up all of your user's groups. I've seen before where junk characters would get put in this field at the database level, and break the user's access to anything. Gary -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 23, 2008 10:58 AM To: arslist@ARSLIST.ORG Subject: RE: split a field and loop on each piece Hey, I got an idea. Whenever you are trawling the user table, you can use the REPLACE function. SO, have an escalation hat runs against user, that does the following: REPLACE($Group List$, ;1234; ;;) You might have to tweak the statement a bit, but that should chop out the group id that you are getting rid of. Have the escalation that adds people back in run about 30 minutes to an hour later. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Tuesday, September 23, 2008 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece ** Yes on trawling User table, I want to remove everyone from this group every night and then add everyone back from the guide. I'll have to think about the trigger some more, but I think I want the guide to trigger on modify so that if a new user is added to that field they are added to the group immediately instead of only during the nightly sync. Thanks again for all your help! Brien On Tue, Sep 23, 2008 at 4:52 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Yeah, I was wondering if filter phasing would cause you an issue. Adding the `! was good. For the part on the escalations, why are you trawling the user table, looking for the group and removing it? Are you going through each night and removing all users from the group, then re-adding only the users from the guide? As far as having a field to modify to trigger the workflow, I would suggest adding a read/only radio button so that your filter that calls the guide can explicitly check for that flag being set. This way you can lock it down to run exactly only when you want it to. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Monday, September 22, 2008 6:15 PM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece ** Gary, brilliant. Works like a champ! For posterity, just had to add `! to the filter that actually does the group adding,and a tmpgroups field to store the user's other groups
Re: split a field and loop on each piece
As long as 55598 is at the end, this will work. However, if it is in the middle, you will need to do the two escalations as discussed earlier. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Tuesday, September 23, 2008 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece ** Right, I am only flipping read-only to floating, and back again... Also, the database looks like: 511;507;508;501;518;521;55598; So, I think I can do a REPLACE($Group List$,55598;,) and it should be all good after all. Interestingly, Remedy Admin won't even let you save an action that threatens to corrupt the format of this field (for instance, I tried saving it with replace: ;55598 instead of 55598; and it actually said Error with one of the field/assignments in the set filter/active link/escalation definition : User (ARERR 168). I thought I was good to go there, and I just realized that REPLACE($Group List$, 55598;, ) or even using the group's text-name upon saving, gets converted to: REPLACE($Group List$, 55598;, ) Notice the extra space before the group id? Any other variation seems to trigger the error message referenced above. Weird!! Other than that, I can successfuly add a user to a group, and change their license from Read to Floating, and back again. I just can't remove them from the group. Presumably, I can copy the Group List to a tmp field, do the REPLACE() there, and then put that back in the user group field to get around Remedy Admin tool being too smart... Thanks for the suggestions!! On Tue, Sep 23, 2008 at 10:17 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: I'm not sure of the implications with a floating license of adding/removing a license, since they are not tied to a user. However, with a Fixed License (which is not what you stated you are using), you can only reassign it 3 times per week before it is locked for the rest of the seven days. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle Sent: Tuesday, September 23, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: split a field and loop on each piece ** Haha, thanks for the tip-- I was planning to use in the replace. I forgot to add that anyone that I add to this group also needs a floating license ... and so I'll be changing that license back to read-only as part of the group flush. Of course, when I set it back to read-only, I won't know if that user had previously been givin a floating license for some other reason... Unless I add another field to the user table, like a checkbox that says user had a floating license before I messed with this. This is almost getting silly! :-) Brien On Tue, Sep 23, 2008 at 9:00 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Actually, I think you might want to do a REPLACE($Group List$, ;1234; ;) This way, ;1;1234;12;23;4; would go to ;1;12;23;4; So, the ;1234; would go to ;, so you would still have your proper delimiter. Test this in a small scale first to make sure you don't screw up all of your user's groups. I've seen before where junk characters would get put in this field at the database level, and break the user's access to anything. Gary -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, September 23, 2008 10:58 AM To: arslist@ARSLIST.ORG Subject: RE: split a field and loop on each piece Hey, I got an idea. Whenever you are trawling the user table, you can use the REPLACE function. SO, have an escalation hat runs against user, that does the following: REPLACE($Group List$, ;1234; ;;) You might have to tweak the statement a bit, but that should chop out the group id that you are getting rid of. Have the escalation that adds people back in run about 30 minutes to an hour later. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brien
Re: Highlighting table field rows
Since you can select all of them, is there a RP to de-select a row? Basically, you could start out by selecting all of the rows, then just deselect the rows you don't want.. I doubt there is one, but that would get around the issue you are having. It would make sense if they had one. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 23, 2008 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: Highlighting table field rows ** There is an RP to select the contents of a table (all of them), and one to select the results, but no actual action to change the display characteristics of the row - that's what is missing from all of the strategies we've considered. I did consider an External, and even modifying the JSP or something, but I'm still left with either a very messy bunch of workflow and/or something that doesn't look right on the Mid-Tier. I may just have to do it old school and return a results list. Thanks, Joe. Rick On Tue, Sep 23, 2008 at 2:58 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Thats true. I think it allows only a single selection. I wonder if there is a RP to select the results of a query.. Just like the application delete RP can delete the results of a query.. If not it might be a good RFE.. And your workaround for now could be a table with a dynamic external qualification.. Not quite the look and feel of what you want to achieve though.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 5:25:48 PM Subject: Re: Highlighting table field rows ** I was just looking at the APIs and RPs. The only problem with PERFORM-ACTION-TABLE-SELECT-NODE, is that there still doesn't appear to be an action to actually highlight the row in sequence, much less allow this multiple times. Rick On Tue, Sep 23, 2008 at 2:16 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** What about Perform-Action-Table-Select-Node table field ID row number Do not use the optional arguments Column number and flag.. Joe - Original Message From: Mark Milke [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, September 23, 2008 4:53:59 PM Subject: Re: Highlighting table field rows Rick, as far I'm concerned this is not possible via Workflow. You can highlight only one row at a time. The only idea that I haven't tested yet would be to press the Shift Key via OLE while making the loop. Mark On Sep 23, 10:47 pm, Rick Cook [EMAIL PROTECTED] wrote: I have a table field on which I wish to hightlight only the selected rows that match a search field. The AL Guide is built, and the AL logs shows that it seems to be catching the correct records, but the rows aren't highlighting. What is the actual action in the AL to do that in the Guide? Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses
All, I'm using admin tool 6.3 p023, my server is 5.1.2 (I'm pretty sure it is). This is an old server that is barely used any more. I am trying to go to File- - Licenses - Add/remove Licenses to see what all licenses I have issued. I am getting the following error: RPC call failed - RPC:Procedure Unavailable [ARERR 91] However, if I try to go to File - Licenses - Manager User Licenses, I do not have an error, and the license window pops up just fine. Does anyone have any idea why I might be getting this error on one of the license queries, but not both? Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses
Okay, thanks John, you make a very good point. I figured it was a version issue, but forgot they changed the license format. I'll see if I can round something up. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Wednesday, September 24, 2008 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses ** Gary, It's probably because of the change in the License structure from 5.1.2 to 6.0. Your admin tool is looking for the 6.3 version of the arsystem.lic file. When you connect Manage User Licenses your are just accessing the cache to see who is online, who is registered, etc. Do you have an instance of the 5.1.2 admin tool that you can use to read the License Keys? That would get you into the old version. HTH, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, September 24, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: RPC error in Admin Tool when trying to go to File - Licenses - Add/Remove Licenses ** All, I'm using admin tool 6.3 p023, my server is 5.1.2 (I'm pretty sure it is). This is an old server that is barely used any more. I am trying to go to File- - Licenses - Add/remove Licenses to see what all licenses I have issued. I am getting the following error: RPC call failed - RPC:Procedure Unavailable [ARERR 91] However, if I try to go to File - Licenses - Manager User Licenses, I do not have an error, and the license window pops up just fine. Does anyone have any idea why I might be getting this error on one of the license queries, but not both? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Long passwords in Remedy
Wow, what's the point in a 36-character password? A strong 30 character password would be impossible to crack by today's standards -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Wednesday, September 24, 2008 1:33 PM To: arslist@ARSLIST.ORG Subject: Long passwords in Remedy ** We have Remedy integrated with Active Directory and one of our users has a 36 character password and Remedy doesn't appear to allow passwords longer than 30 characters through the windows client, the web client doesn't appear to have this restriction but my user still can't login through the web. Is this a general limitation and does anyone know of a work around? Thanks American Systems Logo Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Easy Table Question (hopefully)
On the Advanced Display properties tab for the table, select for Initieal Row Selection, choose Select First, Fire Workflow. See if this helps. The only problem is that it will by default select the first record. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, September 24, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Easy Table Question (hopefully) ** I have two tables (List View)... Table A has a list of Records I have an active link with a Condition of Menu/row/level choice of Table A which refreshes Table B Table B is going to be a hidden table. My problem is that I would like an active link to kick of with a condition of menu/row/level choice of Table B after it refreshes, this never happens. Even though, I refresh Table B and Set Focus to it as well. Nothing really kicks off the 2nd Active Link. Any Ideas? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Easy Table Question (hopefully)
If you need to select a different row, then make sure that you have Refresh Row Selection set to Retain Selection, Fire Workflow, then do an active link that does a change fields to refresh that table. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, September 24, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Easy Table Question (hopefully) ** I have two tables (List View)... Table A has a list of Records I have an active link with a Condition of Menu/row/level choice of Table A which refreshes Table B Table B is going to be a hidden table. My problem is that I would like an active link to kick of with a condition of menu/row/level choice of Table B after it refreshes, this never happens. Even though, I refresh Table B and Set Focus to it as well. Nothing really kicks off the 2nd Active Link. Any Ideas? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Long passwords in Remedy
Were you authenticating through LDAP, or through Remedy? If through remedy, then you are leaving out a crucial piece. In the LDAP configs, do you have to define the password variable and length? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J Sent: Wednesday, September 24, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: Long passwords in Remedy ** We are using the Remedy Client Tool version 7.1 patch 003 and can use very long passwords. In fact, we jus tested this with a 40 character password and it worked without any issues at all. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, September 24, 2008 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Long passwords in Remedy ** What version of the client? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh Sent: Wednesday, September 24, 2008 12:33 PM To: arslist@ARSLIST.ORG Subject: Long passwords in Remedy ** We have Remedy integrated with Active Directory and one of our users has a 36 character password and Remedy doesn't appear to allow passwords longer than 30 characters through the windows client, the web client doesn't appear to have this restriction but my user still can't login through the web. Is this a general limitation and does anyone know of a work around? Thanks American Systems Logo Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com http://www.americansystems.com/ phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: What does BMC stand for?
Some co-workers and I were just in a discussion over where they worked. We had all done work either for companies, or on products supported by companies with a three-letter name. I was wondering, does anyone know what BMC stands for? I've scoured the internet, but to no avail. Thanks, Gary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Configuration question Remedy 6.3 on MS SQL 2005
Yeah, I've done it. 6.3 on SQL2k5 works fine. I thought it was supported??? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sent: Thursday, September 25, 2008 3:17 PM To: arslist@ARSLIST.ORG Subject: Configuration question Remedy 6.3 on MS SQL 2005 ** I do not believe this is supported by BMC -- but is anybody doing it? -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
Oh, I went to remedy classes near Baltimore. Did anyone else go there and get the crab cakes with a certain unnamed instructor? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, September 25, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: 2008 User World ** The best cream of crab soup is in Maryland. Had it at several venues and no place else compares to it. Good grief, now I want to go to Baltimore! Susan 2008/9/25 Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] ** Baltimore, MD. Inner Harbor National Aquarium Fort McHenry Fells Point Little Italy Gettysburg is an hour away World Class Restaurants everywhere Art Museums Annapolis is under an hour away Washington DC is an hour away Maryland Steamed Blue Crabs Chesapeake Bay Chesapeake Bay Oysters Philadelphia is an hour and a half away Camden Yards There are several hotels near the Convention Center. There is light rail from the airport, but the airport is only 5-10 miles from downtown. Gordon M. Frank Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 25, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: 2008 User World I've worked around in Greenbelt, MD that's not too far from Baltimore, MD.. I'm not quite sure I found too many interesting things to do there after hours except a trip to the Air and Space Museum in VA. What else is Baltimore known for? Joe - Original Message From: Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 25, 2008 12:31:47 PM Subject: Re: 2008 User World ** How about Baltimore , MD ? www.Baltimore.org http://www.baltimore.org/ BWI is one of the big airport hubs in the country and the convention center can handle most conferences. I'd love to introduce you all to a steamed blue crab! Gordon M. Frank Lockheed Martin __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: What does BMC stand for?
Bigger Meatier Cashier (describes ITSM :) ) For a legitimate list, visit http://acronyms.thefreedictionary.com/BMC. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Friday, September 26, 2008 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: OT: What does BMC stand for? Bring Massive Cash . . . that has my vote! Other's I've heard: - Bring Me Cash - Bloody More Confusion Even the less-than-flattering: - Buy My Crap (disclaimer: not my opinion, just what I've heard) Others? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Thursday, September 25, 2008 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What does BMC stand for? Doesn't it mean Bring Massive Cash? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser, Norm E Civ USAF AFMC 96CS/SCCE Sent: Thursday, September 25, 2008 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What does BMC stand for? Or Bump-up My Cost -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dariusz Kuzara Sent: Thursday, September 25, 2008 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What does BMC stand for? ** I thought it stood for Buy More Companies... :-D Best regards, Darek Kuzara 2008/9/25 Coleman, Gavin [EMAIL PROTECTED] ** http://wiki.answers.com/Q/What_is_BMC_stands_for_in_BMC_Software it is the first letter of the three founders names :- BMC Software founders Scott Boulett, John Moores, and Dan Cloer began a contract programming partnership that operated in and around Houston, Texas. By 1980, the company was incorporated, and officially became BMC Software, Inc. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [EMAIL PROTECTED] W: www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 25 September 2008 16:20 To: arslist@ARSLIST.ORG Subject: OT: What does BMC stand for? ** Some co-workers and I were just in a discussion over where they worked. We had all done work either for companies, or on products supported by companies with a three-letter name. I was wondering, does anyone know what BMC stands for? I've scoured the internet, but to no avail. Thanks, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- = Dariusz Kuzara __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where
OLE, email, and attachments
I am running ARS 7.0 on MSSQL on Win2003. I have a Remedy Outlook form that uses OLE Automation to open Outlook and add an attachment, without sending the actual message. What I need to do is add two additional attachment fields so I can add multiple attachments to the single email. My problem is I don't know where to go in OLE Automation Servers or in Objects in Library. If someone could point me in the right directions, I'd very much appreciate it. Or, is it possible to send multiple attachments in an email using the Notify method in a filter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OLE, email, and attachments
Cancel this. The issue was with permissions. Thanks! -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, September 26, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: OLE, email, and attachments I am running ARS 7.0 on MSSQL on Win2003. I have a Remedy Outlook form that uses OLE Automation to open Outlook and add an attachment, without sending the actual message. What I need to do is add two additional attachment fields so I can add multiple attachments to the single email. My problem is I don't know where to go in OLE Automation Servers or in Objects in Library. If someone could point me in the right directions, I'd very much appreciate it. Or, is it possible to send multiple attachments in an email using the Notify method in a filter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
Andrew, those trees are called daughters. They don't actually grow the money of the leaves, rather you have to make a mulch out of $20 bills, then apply it weekly to the base of the tree. Eventually, the tree takes up the money, and produces leaves of love. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Friday, September 26, 2008 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: 2008 User World ** Huntsville, AL. We have rockets, BBQ and a mountain. I also hear we have trees that grow money-leaves, though I've yet to cultivate one myself -Andy On Sep 26, 2008, at 10:27 AM, Shellman, David wrote: It's not our direct bosses. Our company is tightening it's spending as a direct result of economic forecasts. The State of Pennsylvania is also taking similar steps. I'm sure that there are others that are also others looking at similar steps. GMC, Ford, and Chrysler continued to build SUV's like there was no tomorrow. Suddenly the price of fuel goes up and now they can't give them away. Plants are closing. Folks are defaulting on mortgages. Banks are closing. Loans are becoming harder to get. Now upper management says Hmm do I send Dave to Vegas or I lay off 40 people. Next week we may need to lay off another 600. Dave can pass on Vegas. All I'm saying is that in tough economic times is a tougher sell than going to Baltimore or San Francisco or Houston or even Boston. Dave - [EMAIL PROTECTED] (Wireless) From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: Fri Sep 26 10:56:54 2008 Subject: Re: 2008 User World ** I kinda agree. Especially since I know that Kelly's a hardworking, honest person whose demeanor doesn't scream flake. I think maybe the boss was covering himself in case HIS boss asked for some justification for sending someone to Vegas. Rick On Fri, Sep 26, 2008 at 7:02 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: This isn't directly specifically at Kelly, but at everyone who is in that type of situation. I would be offended if my boss didn't trust me enough to be professional and do my job. I don't think I would want to work for someone that didn't trust me enough to be able to go to Las Vegas for a conference and attend sessions and learn things. While your approach may work, it doesn't address the core issue of peoples' employers not believing that their people would do the right thing. That is a sign of a bad business relationship. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver Sent: Friday, September 26, 2008 7:13 AM To: arslist@ARSLIST.ORG Subject: Re: 2008 User World ** If your boss bulks at Vegas (assuming that is the place) suggest they do what my boss did years ago for a show in Las Vegas. He had me pick my list of sessions I planned to attend. I had to bring back a complete trip report about what I learned plus a description of what each vendor in the expo did and how it related/or not to our company. Believe me he could tell if I'd have just copied some stuff from the slides and the show booklet (which I also had to provide to him) BTW, I'm sending some of your choice comments to Management... no promises but I feel your pain. Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: A higher calling in AR System 7.5.00
Well, good deal. I am looking forward to the format as well, I'll have to check it out. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J Sent: Friday, September 26, 2008 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: A higher calling in AR System 7.5.00 I do like that format. It is much easier to read and I love the fact that I can export it in to a CSV file that I can open in Excel. Very nice indeed. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, September 26, 2008 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: A higher calling in AR System 7.5.00 Hi Gary, When you combine them all into just two menus, it starts to look like how the non-Remedy product compatibility utility looks. Check out: http://www.bmc.com/support/PAC_utility/index If you feel that such an interface is easier than the existing matrix, we can certainly consider moving Remedy products into that tool. In the past, though, consensus has been that the paragraph format of our existing matrix is easier for the majority of our customers than the utility as it is today. I think, however, you'll be pleasantly surprised at how simple the new matrix will look with this policy in place. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, September 26, 2008 5:09 AM To: arslist@ARSLIST.ORG Subject: Re: A higher calling in AR System 7.5.00 Hey David, good post. The first part, about what all different parts there are, made my head hurt... I didn't have time to read the whole thing, but I was hoping that maybe somewhere in there you guys would state the following would be made: Two drop-down menus. I could select pretty much anything in the world in either one, and click a button, and it would tell me if the combination is supported. Such as, choose BMC Remedy User Tool 6.3 in the first box, and Microsoft Windows Vista in the second box, and then with a button click, it would tell me if they are compatible and supported. I know the menus would get large, but I would rather use this approach than navigating through lists of matrices. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, September 25, 2008 4:22 PM To: arslist@ARSLIST.ORG Subject: A higher calling in AR System 7.5.00 ** Hi All, For those who didn't notice, I've been given blogging ability over at the BMC Developer Network. My first posting was just a welcome, but folks may be more interested in my latest posting as it talks about a compatibility support change considered for AR System 7.5.00. http://developer.bmc.com/communities/blogs/david_easter/2008/09/25/a-hig her-calling-in-ar-system-7500 http://developer.bmc.com/communities/blogs/david_easter/2008/09/25/a-hi gher-calling-in-ar-system-7500 I encourage you to take a look at it and comment - either positively or negatively. I (obviously) think the change is a win-win for everyone, but confirmation with the user base is always a good thing. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Re: OT:Friday Humor
If someone has already told him it was inappropriate, then that's enough. Drop the discussion, we don't need 100 people dropping in and flaming one of our family members because something he thought was funny wasn't to some of us. I personally chuckled a bit, and I'm a republican. I see these for what they are, humor. Obviously none of the statements are true. It is Friday, and feel free to delete and not read any more Friday posts if you are offended. I know I've been offended by a few over the years, and have not said anything. It's politics, it's not like he was insulting anyone's heritage. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Larry Zimmermann Sent: Friday, September 26, 2008 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: OT:Friday Humor Dylan, If you read the first line and don't like it user the DELETE button. There are many OT:Friday Humor posting that I don't find Humor in no matter what day they are posted. I FOUND THE DELETE BUTTON. Thanks, Larry Zimmermann Wheeler, Dylan [EMAIL PROTECTED] To EYSAVINGS.COM arslist@ARSLIST.ORG Sent by: cc Action Request SystemSubject discussion Re: OT:Friday Humor list(ARSList) [EMAIL PROTECTED] ST.ORG 09/26/2008 01:15 PM Please respond to [EMAIL PROTECTED] T.ORG ** It's not the importance, it's the subject matter that was used. Most places I frequent on the net it's the same thing, politics is best left off the general discussion area. There are a plethora of place you can go if you want to make political digs. Pretty much anything that's geared to be funny only to one group of people but could be taken as insulting or annoying to those outside that group should be left off the list, Friday Humor or not. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Ruesga Sent: Friday, September 26, 2008 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: OT:Friday Humor ** LOL. Yeah, i know that the forum is for somethings that are more important but we can make time for laugh. Actually I'm still laughing because some of the phrases, that makes my mind that too much problems are non exclusive from Mexico LOL Good one Gidd!!! ^_^ Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Fri, 26 Sep 2008 10:32:54 -0700 From: [EMAIL PROTECTED] Subject:
Re: can Open Window actions be caught in a lightbox?
Did you try playing with the Target field on the active link? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Friday, September 26, 2008 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: can Open Window actions be caught in a lightbox? Yeah, I'm using 'Dialogue' but getting the pop-up window behavior on mid-tier. The other window types appear to want qualifications ... -Andy On Sep 26, 2008, at 10:35 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH wrote: Try opening the window type as a dialogue and see if that helps. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Friday, September 26, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: can Open Window actions be caught in a lightbox? Hello everyone: I have a button in a form. When you click it, it opens a new window via the 'Open Window' action, you fiddle with some field values, click ok, it does some stuff to the record you were in when you clicked the button, and closes the window. Pretty standard stuff. On the mid-tier, opening a new browser window is kinda uncool and clunky. I'd really-really like to be able to capture the Open Window action inside a frame in a lightbox, have the user do their thing there, and then when they finish, undraw the light box. Like the mini-browser example here: http://test.thecodecentral.com/demos/lightbox/lightbox.html#void except with opening my display-only form in the lightboxed frame instead of google, and passing my fields back to the record beneath when the user is done. anyone do this before? Can it even be done? If it can, what's the least messy way to accomplish it? thanks everyone, -Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: can Open Window actions be caught in a lightbox?
Nevermind, dialogue windows you cannot change the target. Try a display window with a target of either current or new. I don't think you are going to be able to do what you are wanting though. Gary -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, September 26, 2008 1:53 PM To: arslist@ARSLIST.ORG Subject: RE: can Open Window actions be caught in a lightbox? Did you try playing with the Target field on the active link? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Friday, September 26, 2008 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: can Open Window actions be caught in a lightbox? Yeah, I'm using 'Dialogue' but getting the pop-up window behavior on mid-tier. The other window types appear to want qualifications ... -Andy On Sep 26, 2008, at 10:35 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH wrote: Try opening the window type as a dialogue and see if that helps. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Friday, September 26, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: can Open Window actions be caught in a lightbox? Hello everyone: I have a button in a form. When you click it, it opens a new window via the 'Open Window' action, you fiddle with some field values, click ok, it does some stuff to the record you were in when you clicked the button, and closes the window. Pretty standard stuff. On the mid-tier, opening a new browser window is kinda uncool and clunky. I'd really-really like to be able to capture the Open Window action inside a frame in a lightbox, have the user do their thing there, and then when they finish, undraw the light box. Like the mini-browser example here: http://test.thecodecentral.com/demos/lightbox/lightbox.html#void except with opening my display-only form in the lightboxed frame instead of google, and passing my fields back to the record beneath when the user is done. anyone do this before? Can it even be done? If it can, what's the least messy way to accomplish it? thanks everyone, -Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Time Weirdness
LJ, the epoch you have in second action, 1167751252, is equal to 1/2/2007 9:20:52 AM, which would confirm what you are seeing. The only thing I can think of, is that since you are dealing with a table, it must be performing the calculation at the database level or server level, which would not utilize timezone. It is odd though, since you are using an AL, I would expect it to still adjust for your TZ, but I guess since the value is in a table, it is having to query the database whenever you perform your calculation, and doesn't adjust for the TZ. I call it a bug in my book. Disclaimer: My whole hypothesis on what is going on my be right or wrong. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, September 26, 2008 3:32 PM To: arslist@ARSLIST.ORG Subject: Business Time Weirdness ** Ok...I have two different AL's performing the same function, with slightly different input. The first is using information in a column representation of a Date/Time field as the start time, then takes that output and /3600 to give you the business hours elapsed. ACTL Process: Application-Bus-Time-Diff 1/2/2007 8:20:52 AM 9/26/2008 2:14:00 PM Holiday Schedule Weekday Schedule ACTL Duration (900109526) = 12952388 ACTL 1: Set Fields ACTL Duration (900109526) = 3597 The second action is actually on the form that contains the Date/Time field...same scenario...but this time I notice it uses the epoch value instead of the 'local timezone converted value' like the column display of the information is. If I do a conversion of 1167751252 I'm told it equals 1/2/2007 8:20:52 AM (in my time zone) ACTL Process: Application-Bus-Time-Diff 1167751252 9/26/2008 2:14:29 PM Holiday Schedule Weekday Schedule ACTL Duration (Business Hours) (900601624) = 12945217 ACTL 1: Set Fields ACTL Duration (Business Hours) (900601624) = 3595 The difference between these two calculated values is 7171, which is not quite what I would call a 'round' number as far as time is concerned. Both values are calculated using the 7.1 Patch 3 user tool against a 7.1 Patch 3 server. I'm in Mountain Time Zonehas anyone experienced anything similar and know what's going on? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Configuration question Remedy 6.3 on MS SQL 2005
I've had it in production at one place. I thought I was running 2k5 here, but I checked and am not. But I have had it up and running fine without any issues in at least one customer site. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sent: Saturday, September 27, 2008 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Configuration question Remedy 6.3 on MS SQL 2005 Ok - so are you running it in production -- and OK with it? Anything special to note? -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Sep 25, 2008, at 3:19 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH wrote: Yeah, I've done it. 6.3 on SQL2k5 works fine. I thought it was supported??? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sent: Thursday, September 25, 2008 3:17 PM To: arslist@ARSLIST.ORG Subject: Configuration question Remedy 6.3 on MS SQL 2005 ** I do not believe this is supported by BMC -- but is anybody doing it? -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: When a filter Guide is called, it neither sees the filters nor the label in the Guide
Manjari I just want to ask the obvious question to get it out of the way. Are you certain that you are calling the correct filter, and using the correct name? I'm just eliminating the Is your computer plugged in question. Thanks. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Monday, September 29, 2008 8:50 AM To: arslist@ARSLIST.ORG Subject: When a filter Guide is called, it neither sees the filters nor the label in the Guide ** Hello, I have a guide that has just one filter, I tried calling the Filter Guide with the Guide label as well as without the Guide label. But But I get: FLTR -- Passed -- perform actions FLTR 0: Goto Guide Label FLTR Not in the guide, goto guide label action ignored When I remove the Guide label I get a return from the Guide but it does not go to Filter. ARS Version 7.1 patch 3 SQL 2005 Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Business Times and an Escalation
Can you use business time calculations in the run-if line for a filter? I need to create a filter that will warn when we are close to exceeding the SLA limit. The problem I'm running into, is that if I just do straight calculation, that's on a 24/7 clock. One of my groups is only on a 10hr/5 day a week clock. I need to only include time that is supported. I do not want to add a field that will track when the target date/time is. I've done that before on other applications, but I'm hoping to keep this straightforward and with as little code as possible. Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Times and an Escalation
I was afraid of that, thanks. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, October 02, 2008 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Business Times and an Escalation ** You will need at a minimum a tmp field to hold the calculation that another filter does, and then use the results of that first filter in your qualification. This of course won't require much...but does require use of a tmp field From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Thursday, October 02, 2008 9:21 AM To: arslist@ARSLIST.ORG Subject: Business Times and an Escalation ** Can you use business time calculations in the run-if line for a filter? I need to create a filter that will warn when we are close to exceeding the SLA limit. The problem I'm running into, is that if I just do straight calculation, that's on a 24/7 clock. One of my groups is only on a 10hr/5 day a week clock. I need to only include time that is supported. I do not want to add a field that will track when the target date/time is. I've done that before on other applications, but I'm hoping to keep this straightforward and with as little code as possible. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
URL with Search String
Okay, it's too early, and my brain is not yet working. I have the need to create a URL for my mid-tier that will pull up tickets matching a search criteria. For this example, we'll use 'Status' = New I tried the following: https://server/arsys/servlet/ViewFormServlet?form=formserver=serve rview=viewStatus=New https://%3cserver%3e/arsys/servlet/ViewFormServlet?form=%3cform%3eserv er=%3cserver%3eview=%3cview%3eStatus=%22New https://server/arsys/servlet/ViewFormServlet?form=formserver=serve rview=viewStatus=%22New%22 https://%3cserver%3e/arsys/servlet/ViewFormServlet?form=%3cform%3eserv er=%3cserver%3eview=%3cview%3eStatus=%22New%22 https://server/arsys/servlet/ViewFormServlet?form=formserver=serve rview=view%27Status%27=%22New%22 https://%3cserver%3e/arsys/servlet/ViewFormServlet?form=%3cform%3eserv er=%3cserver%3eview=%3cview%3e%27Status%27=%22New%22 I didn't really expect these to work, and I cannot remember the exact syntax. I've looked through the documentation, but am having a little hard time finding it. Anyone know the correct way to pass a query string to the mid-tier? Thanks, Gary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: URL with Search String
Oh yes, thanks. I forgot about qual. I tried with the ?, but was leaving out the qual. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain Sent: Friday, October 03, 2008 7:18 AM To: arslist@ARSLIST.ORG Subject: Re: URL with Search String Here's an example of one we use: http://mid-tier server:port/arsys/forms/remedy server/AST%3AComputerSystem/Management/?qual=%27Instance%20Id%27%3D%22 GUID%22 The users get a login screen before the form containing the record appears. Cheers Peter Okay, it's too early, and my brain is not yet working. I have the need to create a URL for my mid-tier that will pull up tickets matching a search criteria. For this example, we'll use 'Status' = New I tried the following: https://server/arsys/servlet/ViewFormServlet?form=formserver=serve rview=viewStatus=New https://%3cserver%3e/arsys/servlet/ViewFormServlet?form=%3cform%3eserv er=%3cserver%3eview=%3cview%3eStatus=%22New https://server/arsys/servlet/ViewFormServlet?form=formserver=serve rview=viewStatus=%22New%22 https://%3cserver%3e/arsys/servlet/ViewFormServlet?form=%3cform%3eserv er=%3cserver%3eview=%3cview%3eStatus=%22New%22 https://server/arsys/servlet/ViewFormServlet?form=formserver=serve rview=view%27Status%27=%22New%22 https://%3cserver%3e/arsys/servlet/ViewFormServlet?form=%3cform%3eserv er=%3cserver%3eview=%3cview%3e%27Status%27=%22New%22 I didn't really expect these to work, and I cannot remember the exact syntax. I've looked through the documentation, but am having a little hard time finding it. Anyone know the correct way to pass a query string to the mid-tier? Thanks, Gary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Laid Off
Ahh, but gmail does have the mail goggles feature. Perhaps this new feature would assist in the prevention of accidental emails being sent to the list? I know I've sent a few in my career to the list that were intended to be directed towards individuals. http://www.computerworld.com/action/article.do?command=viewArticleBasic; articleId=9116578intsrc=news_ts_head Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Thursday, October 09, 2008 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Laid Off ** I'm a Principal Consultant for Infosys Technologies - we are normally looking for people - meant to send that off-list - but the 'reply-to-button and lack of coffee' feature on gmail still exists... On Wed, Oct 8, 2008 at 5:09 PM, Robert Thomas [EMAIL PROTECTED] wrote: Yes, What type company are u? BMC Partner ? Robert Thomas 4698655645 Sent via BlackBerry by ATT From: Robert Molenda [EMAIL PROTECTED] Date: Wed, 8 Oct 2008 10:52:31 -0700 To: arslist@ARSLIST.ORG Subject: Re: Laid Off ** Please send my your complete resume cover letter Please also include in the above your 'travel availability requirements' Robert Molenda On Wed, Oct 8, 2008 at 9:09 AM, David Charters [EMAIL PROTECTED] wrote: ** Have you worked with the latest ITSM? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blankenship, Mark (Mark) Sent: Wednesday, October 08, 2008 8:57 AM To: arslist@ARSLIST.ORG Subject: OT: Laid Off Listers, Budget cuts have finally caught up with me. I will be 'off-payroll' with Avaya on Oct. 17th. While I search/wait for an opportunity here in Austin, I will be accepting contracts wherever they may be. This is just a brief heads up for anyone that might need some help somewhere. In my past contracting roles I have filled many roles; From 1 day of troubleshooting, to a couple of weeks as an 'extra' developer... From single custom modules, to full on Requirements, Planning, Project Lead for large custom projects. If anyone would like to review my resume, feel free to contact me :) (I will have my consulting web site back up soon) Mark Blankenship [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Laid Off
Lol, they need to add some advanced heuristics to gmail to check to see how dumb your email will really be! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, October 09, 2008 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Laid Off ** Yeah, I had the same thought - I'd need something more difficult than simple arithmetic to thwart a stupid email. Like a hammer that pops out of my laptop and says Hey, you're about to send a stupid Email! Rick On Thu, Oct 9, 2008 at 8:58 AM, Robert Molenda [EMAIL PROTECTED] wrote: ** I can do MATH when I'm asleep and deprived of coffee :) Saw that the other day and thought - hum now people will have calc open all the time :) On Thu, Oct 9, 2008 at 8:50 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Ahh, but gmail does have the mail goggles feature. Perhaps this new feature would assist in the prevention of accidental emails being sent to the list? I know I've sent a few in my career to the list that were intended to be directed towards individuals. http://www.computerworld.com/action/article.do?command=viewArticleBasic; articleId=9116578intsrc=news_ts_head http://www.computerworld.com/action/article.do?command=viewArticleBasic articleId=9116578intsrc=news_ts_head Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Thursday, October 09, 2008 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Laid Off ** I'm a Principal Consultant for Infosys Technologies - we are normally looking for people - meant to send that off-list - but the 'reply-to-button and lack of coffee' feature on gmail still exists... On Wed, Oct 8, 2008 at 5:09 PM, Robert Thomas [EMAIL PROTECTED] wrote: Yes, What type company are u? BMC Partner ? Robert Thomas 4698655645 Sent via BlackBerry by ATT From: Robert Molenda [EMAIL PROTECTED] Date: Wed, 8 Oct 2008 10:52:31 -0700 To: arslist@ARSLIST.ORG Subject: Re: Laid Off ** Please send my your complete resume cover letter Please also include in the above your 'travel availability requirements' Robert Molenda On Wed, Oct 8, 2008 at 9:09 AM, David Charters [EMAIL PROTECTED] wrote: ** Have you worked with the latest ITSM? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blankenship, Mark (Mark) Sent: Wednesday, October 08, 2008 8:57 AM To: arslist@ARSLIST.ORG Subject: OT: Laid Off Listers, Budget cuts have finally caught up with me. I will be 'off-payroll' with Avaya on Oct. 17th. While I search/wait for an opportunity here in Austin, I will be accepting contracts wherever they may be. This is just a brief heads up for anyone that might need some help somewhere. In my past contracting roles I have filled many roles; From 1 day of troubleshooting, to a couple of weeks as an 'extra' developer
Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce
Of course, I went out to bmcelite.com to see your profile. Unfortunately, you've not yet set one up. C'mon Joe, stop slacking... Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, October 09, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** Actually to come to think of it there's a very little difference :-) But I'm one of those who wears my hair long and a few earings and have even got mistaken for a musician at a concert that I was at recently.. Might not sound like me at all but that's how I go around in casual.. Joe - Original Message From: J.T. Shyman [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 3:00:03 PM Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** What, prey tell, does a bartender look like? Or a software developer for that matter? :-) --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, October 09, 2008 2:53 PM To: arslist@ARSLIST.ORG Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce I may take up to bar tending :-) I look more like a bar tender anyways than a software developer! Might fit in there real well - Original Message From: William Rentfrow [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 2:42:57 PM Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** The single worst rate I have ever seen was after the tech bubble burst in late 2001 or so - it was $35/hr all inclusive. I hope we're not headed that direction againif so I may take up breadmaking or some other tangible products career :) William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, October 09, 2008 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** That really depends on the definition of 'qualified' people doesn't it. I mean why would someone who is really qualified (in the true sense of the word) accept something lesser than what he/she thinks she is capable of making. Especially when you know that the city you are going to be working in would not afford you even the bare minimum at 2200 a week, which leaves you with a fraction over 1500 after taxes. My average travel expense on this project is sometimes almost that much even at optimized rates as I do a corporate rate on both my hotels and my rental car to save a few hundred bucks. So what are you left with - like a 100 bucks a week if you accept 55 an hour all inclusive? It would be cheaper to work in social services at that rate and get a tax break! It would be nice to hear from people who accept those kind of rates on how they manage their economics! I know I sure as hell wouldn't be able to manage mine at those rates.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 1:59:20 PM Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** Well, it's all about what a willing seller and a willing buyer will agree to. I don't see the logic in working for that kind of rate - many perm jobs pay more, with full benefits. I guess pathetically low rates like this will be offered as long as qualified people accept them. Others have to make their own choices, but times would have to be pretty bad for me to do so. Rick On Thu, Oct 9, 2008 at 10:37 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** 55 in Baltimore is less than junior rates.. Gas is perhaps the most expensive in the US in the DC / Virginia region - whats it like there now 4 buck 50 to a gallon? And if you choose to live in the outskirts of Baltimore which might be cheaper on rents, you'll still end up paying the difference on gas. And cost of living is almost as high as NY if not higher - with more than 200 pubs to go to I can see how it can go pretty high :-).. Maybe someone from Baltimore would be in a better position to comment on the cost of living there.. - Original Message From: Daniel Bloom on Sympatico [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, October 9, 2008 6:33:07 AM Subject: Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce At junior level rates. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Thomas Sent: October 8, 2008 8:34 PM To: arslist@ARSLIST.ORG Subject: Re: Job: Remedy Developer (Mid Level) - Contract
DSO Question
Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I'm considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn't in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DSO Question
I do not have access to one of the servers. Someone at a different site was going to create the mappings. Will this cause an issue if I apply my DSO license and there are no mappings, and I cannot see the remote server? Basically, I just want to stage it up so I can turn on DSO at a later time. I'm trying to take advantage of a scheduled outage for the hardware upgrade, so I don't have to restart Remedy later and schedule a second outage. Is there a way to back-out the DSO if there are issues, other than doing a re-install? Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, October 15, 2008 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: DSO Question ** Yes, you only need to be able to log into both servers to create mappings and for DSO to run after mappings and workflow have been created. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 10:43 am Subject: DSO Question ** Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I’m considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn’t in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: DSO Question
Awesome. That's what I thought, I just didn't want to 'assume' and then be down for a few days. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, October 15, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: DSO Question ** The install and license apply will not cause any issues. The connection to the other server is not needed until you create a mapping. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 11:15 am Subject: Re: DSO Question I do not have access to one of the servers. Someone at a different site was going to create the mappings. Will this cause an issue if I apply my DSO license and there are no mappings, and I cannot see the remote server? Basically, I just want to stage it up so I can turn on DSO at a later time. I'm trying to take advantage of a scheduled outage for the hardware upgrade, so I don't have to restart Remedy later and schedule a second outage. Is there a way to back-out the DSO if there are issues, other than doing a re-install? Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of Roger Justice Sent: Wednesday, October 15, 2008 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: DSO Question ** Yes, you only need to be able to log into both serve rs to create mappings and for DSO to run after mappings and workflow have been created. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 10:43 am Subject: DSO Question ** Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I’m considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn’t in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Escalation Action Changing Pushed Field
It's a bug. I've noticed it too. There's nothing you can do about it with your current version, and I'm not sure if it is fixed in newer actions. You could consider adding a field to your form that will basically replicate Status History.Resolved.user. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Friday, October 17, 2008 8:53 AM To: arslist@ARSLIST.ORG Subject: Escalation Action Changing Pushed Field ** List, I've got an escalation that pushes values from HPD:Help Desk to a staging form. One of the values I want to push is $Status History.Resolved.USER$. However, each time I select that field or type it in and press modify action, it switches it to $Status History.New.USER$. Has anyone seen this before? Any suggestions? Go home early? ARS ITSM 7.0.01p003, MSSQL 05 Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Urgent: Active Directory Connection is Failing
Well, I hope someone out there is watching the list tonight. So, here's the deal, we just upgraded servers, and now my active directory server quit working. We kept the same server name, new IP though, and new MAC. I have applied all licenses successfully. We are running Windows environment with SQL server database. I called remedy, but due to my support level, they won't help me on weekends L I'm getting an error that is just saying Failed to Connect to Active Directory Server. The documentation on the error states the following: 3375 Error Cannot connect to the directory service. This error message appears when the host name or port number for the directory service are incorrect or when authentication with the directory service fails. Any ideas? Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Urgent: Active Directory Connection is Failing
Shouldn't have. The server guy used a spiffy application that takes a copy of all data on the HD, then swaps it over to the new server, and then does something with HAL to make the software match up with the hardware. I doubt it's a timeout issue, because it takes about 10 seconds before the error pops up. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Saturday, October 18, 2008 7:06 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent: Active Directory Connection is Failing ** Not sure what you upgraded, but did the upgrade change your AD timeout settings? Rick On Sat, Oct 18, 2008 at 4:50 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: ** Well, I hope someone out there is watching the list tonight. So, here's the deal, we just upgraded servers, and now my active directory server quit working. We kept the same server name, new IP though, and new MAC. I have applied all licenses successfully. We are running Windows environment with SQL server database. I called remedy, but due to my support level, they won't help me on weekends L I'm getting an error that is just saying Failed to Connect to Active Directory Server. The documentation on the error states the following: 3375 Error Cannot connect to the directory service. This error message appears when the host name or port number for the directory service are incorrect or when authentication with the directory service fails. Any ideas? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Urgent: Active Directory Connection is Failing
Do you think that the server having a different IP could cause any issues? We're going to revert the IP on the server back to the IP of the old server to see if that will fix it. I'm doubtful, but it's something that I want to rule out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Saturday, October 18, 2008 7:06 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent: Active Directory Connection is Failing ** Not sure what you upgraded, but did the upgrade change your AD timeout settings? Rick On Sat, Oct 18, 2008 at 4:50 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: ** Well, I hope someone out there is watching the list tonight. So, here's the deal, we just upgraded servers, and now my active directory server quit working. We kept the same server name, new IP though, and new MAC. I have applied all licenses successfully. We are running Windows environment with SQL server database. I called remedy, but due to my support level, they won't help me on weekends L I'm getting an error that is just saying Failed to Connect to Active Directory Server. The documentation on the error states the following: 3375 Error Cannot connect to the directory service. This error message appears when the host name or port number for the directory service are incorrect or when authentication with the directory service fails. Any ideas? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
