Chad. Thanks for the info. I guess there is nothing I can do about
capturing the error message using standard Remedy workflow. That's ok
though. I know that if the escalation fails, the Web Service is down which
is good enough for me. I am just happy that I managed to get it working!
Many
I'm assuming the brie is listed in the armonitor.conf. Is armonitor trying
to restart? Does anything show up in armonitor.log?
On 1/3/07, Jase Brandon [EMAIL PROTECTED] wrote:
** Thanks Uday, I already applied Patch 1537 with no different results.
SLA BRIE still randomly stops processing and
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
Dayville, CT 06241
(860)779-2800 Ext:32380
Happy late New Year!
The question I have is in a Ticket we show the SLA Due Date and other
things run off this date and the problem is when the Ticket is put into
a
John,
Our company will soon be switching from Zen Asset Management (formally
known as TS Census) to Altiris. Do you by chance have any tips or info
you could pass along?
Thanks.
ARS 6.3
Windows Server 2003
SQL Server 2000
Stephen
From: Action Request System
In version 5.5 syntax errors in the SLA definition would cause BRIE
services to hang. Maybe this is present in 6.0 as well. I would
carefully look at the syntax of the SLA definition.
Details:
SLA 5.5 1441, 1457 applied. when there is a syntax error in the To:
field then it is corrected,
I don't, other than what I already said - don't buy the connectors if you're
at all competent in DB stuff and Remedy (which you probably are). Once you
see the data model, it makes sense, and isn't that hard to map to whatever
Remedy tables you want.
Rick
On 1/4/07, Heider, Stephen [EMAIL
Joe,
Keep thinking like that, someone's bound to get jealous!
It is a seriously good idea, mate. I've had sync search take up to 6
hours on my systems, so I do it in inverse proportionality to how much
development I've been doing and never more often than once a quarter,
and then only during
Lisa,
Have you tried the COLCOUNT(column_name) in a Set fields action that
fires on table refresh.
I've tried it and it will count the non-null records in a column of a
table field.
If I'm beating a dead horse I humbly apologize.
John J. Reiser
Software Development Analyst
Remedy
Joe,
Personally I think the admin tool should have an option to sync every
individual object as changes are committed. (To keep the sync db up to
date at all times by dropping all references to that one object and
walking that one object for all of it's references.) [ BTW, the same
should be
This may give you a start:
http://confluence.atlassian.com/display/JIRA/Creating+a+SOAP+Client
--
Jarl
On 1/3/07, Nagaraj, Jayashree [EMAIL PROTECTED] wrote:
We are planning to use Jira as our bug tracking system. Remedy is
already being used university wide for helpdesk tickets from clients.
If real-time syncing is not possible, then the following two options would
be handy:
1) Sync entire database
2) Sync updated components
Since remedy knows the last time the search database was synced up, then it
would make since that it would know all of the components that had been
updated
ARS 7.00.01 no patch (Also 6.03.00 Patch 16)
Oracle 9i
Sun Solaris 9
I am currently working on a html template for help desk notifications and have
an interesting problem. I have several fields, with one of them being the case
number. All of the fields are showing up in the email except the
I think it's a great idea, but let's be careful what we wish for. Remedy
has for years promised (or threatened, depending on how you look at it) to
put a bunch of new tools out in a for-sale toolbox (including RDP). I don't
know when or if that will ever come to pass, and I don't know to what
Thanks to everyone for the help I've received.
I took the easy way out for now and just created another table only
showing the fields that are equal to X and then doing a COLCOUNT on
that table.
I tried doing a table loop and it just wasn't working out. It would
have worked out if this was the
Did you check the HTML coding with text editer?
I made one with Word one time and it was adding extra coding into the
field ID.
Dan Caissie
UNFI
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
David,
The only thing I can think of is permissions. I think they need Public
permissions before they appear in the Email (you could always create a
separate field that is populated with Case ID and give that field Public
permissions instead of giving Public permissions to System Field 1)
I
I have not heard from anyone on this issue. Can someone who is running
version 7 or higher Admin tool, verify this action.
I've logged a ticket with Remedy support and their Admin tool does the same
thing.
Since we are totally customized applications, is this unique to us or is
this a bug in
Greetings,
Has anyone seen the following error?
An error occurred while generating the Crystal report: 0x80043ac1 -
IDispatch error #14529 (ARERR 1904)
This error occurs when we try to Print Current Case from HPD:HelpDesk.
We have not integrated Crystal Reports with Remedy.
ARS 6.3
Rick,
I understand.
However, if we never ask, then we are more likely to never get it.
AND
If BMC decides that it is worth charging for it, then I hope that some
of the ARS tool writers out there also decide that it is worth
writing too. :) There are several examples of such items already on
Neil,
I, for one, was confused by the original post.
It sounded like you have a UI issue ( possible bug ) with the admin
tool, and you had some other issue with a Business Time Calculation.
(But there were few details about either problem.)
Can you re-clarify what the issue is?
--
Carey
Kelvin,
Have you checked the ODBC Use Underscores checkbox under Tools | Options
| Advanced? Usually the ARERR 1658 gets thrown here but it's worth a
shot.
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright
The real issue is that I can't use a set fields action in and AL,
filter, or escalation for the field label 'Status History.Closed Time.'.
Every time I try to use that label and click the Modify Action button,
the label changes to 'Status History.New Time. This has nothing to do
with the Business
Hi Kelvin,
If you're referring to the Print Case button (ARS 6.3 verbiage) on the
helpdesk form itself check this:
It calls an active link HPD:HPD-PrintHPDCase01. The only action is an
open window action. Go to the Report Information tab and make sure
Report Type is set to AR System.
I am using an HTML/text editor and it appears to be only this one field. I have
put added to the form in several different places and none of them show up.
**
Dan Caissie [EMAIL PROTECTED] Jan 04, 2007 8:33 AM
Did you check the HTML coding with text editer?
I made one with Word one time
That is the problem I forgot about the permissions.
Thanks
Michael Worts [EMAIL PROTECTED] Jan 04, 2007 8:36 AM
**
David,
The only thing I can think of is permissions. I think they need Public
permissions before they appear in the Email (you could always create a separate
field that is
We have 24 Scrum Teams working on a 13M LOC real time embedded
application. We use Remedy for bug tracking and recommend it highly.
Unless you are a small group with only one or two teams I would look to
using Remedy for your bug tracking needs instead of using something that
cannot be
hi people
Happy new year
Well I got this problem in my:
Unix AIX 5.3
ARS System: 6.3
When I try to connect with remedy user o remedy admin, I get this error
---
ARERR [90] Cannot establish a network connection to the AR System
server : remedy : RPC:
Your AR Service probably isn't running due to the fact that it can't
connect to the database. Either the authentication has changed or the
database isn't available. Ensure that you can attach to the database
with the ARAdmin user along with the password you may have set (if
changed from
Hey, Y'all:
Environment:
Remedy ARS 6.3 P18 (Windows 2003, SQL Server 2000)
Mid-Tier 7.0.0 Patch 1 (IIS/Servlet Exec)
Mid-Tier 7.0.1 (IIS/Tomcat)
I was able to use a simple JavaScript command in a run process AL to
produce hover text over a character field. There is no need for a
JavaScript
My question is how do you get Tomcat to recognize the customizations
made to various Mid-Tier .jsp files? I recently installed Apache Tomcat
with Mid-Tier 7 patch 1 on our Win2k3 test server. Problem is the
customizations I made previously with ServletExec won't take. For
example on the
go into the Mid-Tier configuration tool and be sure the WEB server information
lists Tomcat go to cache setting and flush the cache. this should update the
jsp files.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 4 Jan 2007 3:09 PM
Subject:
Rick,
I have been researching Altiris integration today (sans Remedy
Connector). I installed Service Asset Suite Level 1 on a test server.
I have not been able to locate any data model or schema/database diagram
either in the product's help docs, searching Google, nor searching
Altiris's
I modify the contents of the Remedy provided war file, package it in an ear,
then redeploy the ear. Everything I modify inside the war is then available
on the web. I add custom servlets, modify existing jsp, add new jsp, etc
without any problems.
Axton Grams
On 1/4/07, Roger Justice [EMAIL
And I don't think you'll find one that way, either. The only way I got to
see it was by looking at the actual database tables.
Rick
On 1/4/07, Heider, Stephen [EMAIL PROTECTED] wrote:
Rick,
I have been researching Altiris integration today (sans Remedy
Connector). I installed Service
I having been examining the tables and views this afternoon, just in
case.
I just found this on Altiris' support site
http://www.wise.com/Altiris/Partners/DeveloperPartners.aspx. The SDK
appears to have a lot of info on what I will need to integrate with
Remedy.
Excerpt:
The following SDKs
Which will get me exactly what that using Remedy View fields will not?
would be my question.
Talk to Heather Meygesi at the City of Portland, or look up some of
her posts on the subject - she's been down this road and could probably help
with a few tips.
Heather, want to chime in here?
Rick
I will still use Remedy Views. I need to first discover how Altiris
stores and updates its data in its tables and views.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, January 04, 2007 4:27
Darren,
My bet is that your Tomcat is installed in a production mode. What
that means is that it does not re-read the physical files on the web
server after start up for performance and security reasons.
So you can either stop and start Tomcat after every change, or signal
it to redeploy the
Thanks for the tips everyone. Carey I checked that autodeploy variable
and it was already set to true. I have to add that I left out a little
info in my original post. What I did was I first saved my customized
mid-tier files like login.jsp, logout.jsp, etc. from my original
ServletExec/MT
All,
We are upgrading both ARS and the DB and ran into a dbVersion error. I have
seen a couple of entries in on this list for this issue but not for the same
scenario.
Platform Solaris SunOS 5.9
DB upgrade from 9.2.0.5 using the 8.1.7 client 10.2.0.2 using the 32 bit
10gR2 client lib
ARS 5.1.2
Read the logs located in /tmp or /var/tmp or /usr/tmp (arsql.log,
ardberror.log, arerror.log, etc.). These should give an indication as to
the cause of the problem.
Did you configure the 10g environment variables prior to running the upgrade
installer?
Look for any core files in either the
Thanks All good stuff Axton
yes we did confgure the 10g enviroment vars prior to the upgrade, as stated
in the install manual.
We have been going through the sql log and did find where it updated the
control table changing the dbversion several times up to 21, but it does not
post any errors
Find the error logs. do a 'ls -latr' to see what was updated last in the
tmp directories. Make sure you check in /var/tmp /tmp /usr/tmp. There
should be additional logs that give more of an idication as to what failed.
Axton Grams
On 1/4/07, Gary Dries [EMAIL PROTECTED] wrote:
** Thanks
hi again
Unix AIX 5.3
ARS System: 6.3
the last problem was solved
but when I try log in to Remedy Admin I got this
-
this version of the action request system is ready for use or
evaluation
without or activating authorization key.
For unlimited capabilities, contact your
License files are under /etc/arsystem/servername/
Couple of things:
- Multiple copies of arserver on the same box
- Corrupt .multilicense
- hostid changed
- license file was removed or altered
- permissions changed on license file
Axton Grams
On 1/4/07, [EMAIL PROTECTED] [EMAIL PROTECTED]
As Axton noted Unix systems are licensed to hostid instead of to the NIC. All
most everytime we see this on our SUN servers we would stop the AR System,
delete the .multilicense file and then restart the system.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original
Dear Friends
I am trying to Implement a SSSO Solution through Midtier 7.1 and ARS 7.0.1
windows 2003 server.
The documentation from remedy was not enough for somebody like me who
is Implementing the SSSO with very minimal Knowledge in JAVA and web
based tools. Has anyone Implemented a custom
Sorry, In my posting I meant remedy support is not willing to fix the
sample for 7.0.1 version.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
You are going to need both C and Java skills to develop and SSO solution.
The AREA plugin architecture revolves around C while the mid-tier revolves
around Java. There is no avoiding either of these. The biggest problem I
see in the SSO arena is that there is no formalized architecture for it's
I forgot to mention the glue between the two (AREA-C, and MT-Java). The
user has to be authenticated via the mid-tier (may be login.jsp, may not be,
depending on previous session credentials), but at the same time needs to be
authenticated to the AREA plugin. The approach I've seen is to leave
My env is ARS 7.0.1. and Midtier is 7.1 both are in the same server.
OS - Windows 2003 server
DB - Oracle 10g
Webserver - IIS
Servlet engine - TOMCAT.
basically the users should be able to login without logging into multiple
login screens. basically once they have logged into the windows login
Hi Dan,
Slightly different spin. What about recording the pending start
date\time and end date\time and then add it to the SLA fix by time?
Whilst the ticket is in pending, stop the clock, ie escalations don't
run on it. When it comes out of pending, do the time calculation and add
it onto
Hi David,
Michael hit the nail on the head there (with both of his examples),
however, just for interest sakes, if you run row level access, you
cannot give ID 1 public permissions as this would defeat the object. We
had this exact problem and all we did was to create another field that
gets
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