Re: Configuration tasks to avoid deadlocks on MS-SQL 2008...

2013-01-02 Thread Joe D'Souza
that seems to be 'stuck' is ALTER DATABASE ARSystem SET READ_COMMITED_SNAPSHOT ON; Its 5 hrs 17 minutes now and still displaying Executing query in the status bar.. Has anyone had trouble with this one before? Joe _ From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Monday

Re: Configuration tasks to avoid deadlocks on MS-SQL 2008...

2013-01-02 Thread Joe D'Souza
tasks to avoid deadlocks on MS-SQL 2008... Joe, Remedy can't be running when you execute that one...so, shut it down if you didn't already. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, December

Re: Configuration tasks to avoid deadlocks on MS-SQL 2008...

2013-01-02 Thread Joe D'Souza
can't be running when you execute that one...so, shut it down if you didn't already. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, December 31, 2012 4:54 AM To: arslist@ARSLIST.ORG Subject: Re

Re: Atrium CMDB Data model diagram document for CMDB 7.6.04...

2012-12-15 Thread Joe D'Souza
Thank you Carl. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Saturday, December 15, 2012 3:34 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium CMDB Data model diagram document for CMDB 7.6.04... Hi Joe, BMC

Atrium CMDB Data model diagram document for CMDB 7.6.04...

2012-12-14 Thread Joe D'Souza
I tried searching this online and was not able to find it even after logging in with a support contract ID. Any idea where I could find this? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Finding a Active Link ID

2012-12-14 Thread Joe D'Souza
SELECT name FROM actlink WHERE actlinkId IN (SELECT actlinkId FROM actlink_process WHERE command = 'PERFORM-ACTION-ACTIVE-LINK 128 101767'); Your query statement would have to look something like that when searching for the active links that contains that process action.. You may

Re: Does $VUI$ work in 7.6.04?

2012-11-28 Thread Joe D'Souza
Also, at the risk of stating the obvious, the character field that you are setting it on, needs to be a data field if you are trying to display the record after a commit to the database. Joe -Original Message- From: Action Request System discussion list(ARSList)

Re: Remedy developers in NYC

2012-11-28 Thread Joe D'Souza
North (Central-ish) Jersey.. I have mostly worked in NY whenever I have in the NY / NJ area... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, November 28, 2012 10:13 AM To:

Re: Remedy developers in NYC

2012-11-28 Thread Joe D'Souza
On Wed, Nov 28, 2012 at 12:54 PM, Joe D'Souza jdso...@shyle.net wrote: North (Central-ish) Jersey.. I have mostly worked in NY whenever I have in the NY / NJ area... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Web Service Error

2012-11-27 Thread Joe D'Souza
I have seen similar errors (required name parameter errors) when using advanced workflow, if one of the parameters (server name, etc.) is not populated in the fields used by the advanced workflow.. Maybe it's something similar? Does any of the workflow that gets triggered with that WS use

Re: Consuming Sharepoint data via Web service

2012-11-26 Thread Joe D'Souza
Steve, What are the difficulties that you are facing? Be it SharePoint or any other application, consumption method is the same when consuming it from Remedy. The only possible point where you might hit roadblocks is if you hit limitations that are discussed on the Integration guides, where

Field Force Automation - TOA...

2012-11-21 Thread Joe D'Souza
I would like to hear from people who may have used this system with Remedy ARS (either ITSM or custom apps), as to how you'll may have leveraged the use of FFA with Remedy trouble ticketing systems. I realize that this is a pretty open ended question. I would welcome any responses either to

Re: New ideas feature in BMC Communities

2012-06-14 Thread Joe D'Souza
Depending on how the follow through, this definitely is encouraging. Hopefully its not just a bottomless bucket. What would be the follow through mechanism? Who would be looking at these suggestions? How would the submitter of an idea know that his/her thought has been recognized and that the

Re: Cannot open catalog; Message number = 94

2010-10-20 Thread Joe D'Souza
94 is a timeout error indicating that the email engine is up but timing out when processing your queue. Is your email message form fairly large? Check the number of records in your email form. I would do it from a SQL query by doing a select count(*) from AR_SYSTEM_EMAIL_MESSAGES; I think that

Re: URGENT : TABLE Space settings and T Table behavior on form modification

2010-10-20 Thread Joe D'Souza
Manish, To answer question 1, creation of A tables is normal. The AR System doesn't do an alter table.. It creates a duplicate A table, copies information from T to A, drops T, recreates T with the new structures, and then copies info from A to T and then drops A.. This has been the design since

Re: change mgmt summary field

2010-10-20 Thread Joe D'Souza
Were there multi byte characters in the text that was being pushed to that field? That could cause it to burst the length defined because although it may appear that the character count is less than the field defined, it is not.. 8152 error happens when the input length defined is less than the

Re: Error 149: A user name must be supplied in the control record

2010-10-20 Thread Joe D'Souza
I remember seeing that error once before with the older tool. Reinstalling the client tool and restarting my laptop resolved that problem whatever it was.. I'm guessing with the new install your user name somehow is not passed along with the other login information while trying to login? Joe

Re: [REMEDY 6] ARDSERR 8747

2010-09-28 Thread Joe D'Souza
This looks like a DSO error. The DS stands for Distributed Server.. Import the AR System Error Messages form, from the def file found in the help subdirectory of the AR Server installation directory of the AR Server. This directory will also have arx files to import. Import these files into the

Re: ITSM 7.5 or 7.6, need an instance for a demo...tomorrow

2010-09-28 Thread Joe D'Souza
I think this is a great idea too.. This won't be just useful for the purpose of demo but also for comparisons as to how far one has deviated from the original application. Sometimes its easy for a customer to loose visibility of where they have gone after installing the original application while

Re: ITSM 7.5 or 7.6, need an instance for a demo...tomorrow

2010-09-28 Thread Joe D'Souza
(prayerfully) provide a better tool. Just another Thought. On Tue, Sep 28, 2010 at 11:26 AM, Joe D'Souza jdso...@shyle.net wrote: ** I think this is a great idea too.. This won't be just useful for the purpose of demo but also for comparisons as to how far one has deviated from

Re: RKM 7.5 Installation

2010-09-27 Thread Joe D'Souza
Never tried with either of those versions but it definitely does work with Tomcat 5.5.25.. With that being said, you haven't stated what other applications that are ARS based are using Tomcat. If you have apps like SLM, SRM etc installed that are using the same Tomcat server, there are libraries

Re: improper behavior for query 'DateField' ($DATE$ + (30 * 86400))

2010-09-24 Thread Joe D'Souza
Shouldn't the qualification be 'DateField' ($DATE$ + 30) I have seen that problem where $DATE$ value gets assigned a epoch value instead of Julian. I haven't really bothered to find out if that's a bug or as designed as I didn't really have a show stopper when I had that problem.. In your

Re: Oracle 11g and ARS 6.3

2010-09-23 Thread Joe D'Souza
Oracle 11g and ARS 6.3Mark, I personally haven't used it, but if the client of the compatible Oracle version can connect to 11g, you should not have a problem if you install that client on the ARS Server. Try it on a dev machine, use it for a few days, create different kinds of objects like

Re: Error trying to send a request via email.

2010-09-23 Thread Joe D'Souza
Try sending mail from a regular client.. The email domain or the email service itself must be down? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Robert Molenda Sent: Thursday, September 23, 2010 11:44 AM To:

Re: Spell checker comments....

2010-09-23 Thread Joe D'Souza
I second that. Even the newer cell phone OS versions (so long as it has been upgraded as some of the older versions did not support it), have built in spell checkers on their browsers. If it is purely for the Remedy Windows User Tool (WUT), you can try the DDE methods explained in the DDE section

Re: Spell checker comments....

2010-09-23 Thread Joe D'Souza
Sent that out too early.. The DDE method however has to be customized on every field that you want Windows to spell check, so ideal for long fields like description or diary.. Joe -Original Message- From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Thursday, September 23, 2010 12

Re: Working lists disappearing

2010-09-23 Thread Joe D'Souza
Anne, Also make sure the user that you are logged with in Windows has the necessary permissions to modify the XML file that is written to when you make changes to the XML file. Not having permissions in my opinion may create that problem as the changes will not be saved. I have not worked on a

Re: Which table is field information captured?

2010-09-16 Thread Joe D'Souza
The database table called field contains all this information you want.. This information is stored as numerical codes. I do not have access to a system to list all of it but its pretty simple to figure it all out.. Hope this helps... Joe -Original Message- From: Action Request System

Re: Unable to create View Form

2010-09-16 Thread Joe D'Souza
Does the ARAdmin user that owns the ARSystem database have access to this db link that has been created? If not you will need to grant that user at bare minimum the rights to select assuming you will use this view only to view data and not modify it from the ARS. If you need to modify data then

Re: Unique row in table field

2010-09-16 Thread Joe D'Souza
No. Even the table field qualification cannot be written such that it displays only unique records. You could achieve this, by customizing your form in such a way that while inserting or updating that form, if the record is found to be duplicate, set a flag that recognizes it as a duplicate. So

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Joe D'Souza
When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Joe D'Souza
on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Joe D'Souza
(through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident

Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Joe D'Souza
by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 12:00 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Wouldn't it be cool if you could have

Re: diff b/w .. Incident ..problem..change

2010-09-10 Thread Joe D'Souza
just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change

Re: Online vs. Instructor Led On Site Training

2010-09-01 Thread Joe D'Souza
After having a few months of real life experience with SRM, and noticing the product has stabilized a lot more than its predecessor versions, I was thinking of taking some training on this.. Any pointers? I believe there is no option for taking an online course but only classroom? True? Joe

Re: Format of Date/Time Value not recognized

2010-09-01 Thread Joe D'Souza
Compare the laptops regional settings and see if there is a difference? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Guillaume Rheault Sent: Wednesday, September 01, 2010 10:27 AM To: arslist@ARSLIST.ORG

Re: View Forms

2010-09-01 Thread Joe D'Souza
Even if it is a union you can.. Been there done that.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, September 01, 2010 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: View Forms

Re: View Forms

2010-09-01 Thread Joe D'Souza
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, September 01, 2010 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: View Forms ** Even if it is a union you can.. Been there done that.. Joe -Original Message- From

Re: Upgrade planned - to ARS 7.5 Windows 7

2010-08-30 Thread Joe D'Souza
I have used the client both user and the development studio as well as the thin client (Mid-Tier) on IE (both 32 and 64 bit) and Safari and Morzilla and noticed no real problems.. Joe -Original Message- From: Action Request System discussion list(ARSList)

Re: Sr. Remedy Developer / Tech Lead

2010-08-27 Thread Joe D'Souza
Yea dude, you are supposed to live off a dime these days :-) Don't you know their clients cannot pay because of the recession :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Rich Etienne Sent: Friday, August 27, 2010

[no subject]

2010-08-27 Thread Joe D'Souza
Most likely a virus on the senders PC.. Hope you are recovering well.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Herb Partlow Sent: Friday, August 27, 2010 9:14 PM To: arslist@ARSLIST.ORG Subject: What this?

Re: allowing access to support console directly from login.jsp page.

2010-08-26 Thread Joe D'Souza
Why not just set the user preferences to the support page of those users that need that? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Anuj DUA Sent: Thursday, August 26, 2010 5:19 AM To: arslist@ARSLIST.ORG

Re: Tracking down deleted records

2010-08-26 Thread Joe D'Souza
Tracking down deleted recordsRick, Perhaps the record is not deleted - you have Assignee Group functionality turned on and the 112 field is set with groups other than the groups that the user that looks for that record is a member of.. So the record is probably still in your system, just not

Re: Weird ITSM issue (web) Part 2

2010-08-26 Thread Joe D'Souza
Colons do not cause such exceptions. They have worked for forms like HPD:HelpDesk etc.. It probably is some other character? What patch is your Tomcat at? There was one patch (I think 26 or maybe 27 if I remember right) that has problems and is not recommended. I have worked with Tomcat 5.5.25

Re: escalations failing to execute

2010-08-26 Thread Joe D'Souza
First of all I don't see why you need 3 escalations - 1 would do. Just have a single escalation that checks for the 'Updated' flag, and have that escalation set a temp field lets say 'EscRun' to YES and then let Filters that have $USER$ = AR_ESCALATOR AND 'EscRun' = YES AND 'ACTIONFLAG' = 1 or 2

Re: Site to Excel

2010-08-26 Thread Joe D'Souza
Export it from the User tool and instead of saving it as a regular arx format, choose .csv.. This would let you open the exported file in excel. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Danny Kellett Sent:

Re: Notifier Log field size

2010-08-24 Thread Joe D'Souza
Anne, Ideally this would be best done at DB level. 0 length fields are clob fields and a field of length 3964 would be varchar. So basically you would need to alter the table directly at the DB, rename that clob field to something temporary, and create a new field, copy the contents of the clob

Re: Set Attachment Field to Hidden by workflow

2010-08-24 Thread Joe D'Souza
Sounds pretty clean and better than a duplication of a view.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Peter Romain Sent: Tuesday, August 24, 2010 5:30 AM To: arslist@ARSLIST.ORG Subject: Re: Set

Re: RKM Indexing Issue

2010-08-23 Thread Joe D'Souza
account. On Sat, Aug 21, 2010 at 10:53 AM, Joe D'Souza jdso...@shyle.net wrote: ** Is the user who is performing the search got visibility by way of RKM related permissions to the articles? Joe -Original Message- From: Action Request System discussion list(ARSList

Re: Uninstalling SRM

2010-08-22 Thread Joe D'Souza
To the best of my knowledge there is no uninstaller for it. SRM installation writes to the database, where it creates the forms needed and adds the jar file to the data visualization modules form by way of a record. To uninstall you would manually need to either delete those or if you can afford

Re: segfaults and crashing ARS 7.5 patch 003 on Linux :o(

2010-08-22 Thread Joe D'Souza
Sean, Have you tried upgrading to higher patches of 7.5? Earlier patches had several problems both at server and client level. I'm not sure if this was one of them at server level, but you could eliminate causes by upgrading as the higher patch levels have fewer problems as a lot of earlier

Re: Cross verify direct access syntax for MT 7.5

2010-08-21 Thread Joe D'Souza
Nothing defined on Window Open.. The first AL to fire, fires only on the selection of a value in a character menu field.. Nothing happens when that menu is selected. Works just fine from the WUT. I'll enable logging the next time I get to work on it. I've not tried the ViewFormServlet. I didn't

Re: RKM Indexing Issue

2010-08-21 Thread Joe D'Souza
Is the user who is performing the search got visibility by way of RKM related permissions to the articles? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Frank Caruso Sent: Saturday, August 21, 2010 7:26 AM To:

Re: Simple ARTask question (Remedy 6.0)

2010-07-14 Thread Joe D'Souza
ARTask can only query the Request ID to the best of my knowledge.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mark Whittaker Sent: Wednesday, July 14, 2010 12:19 AM To: arslist@ARSLIST.ORG Subject: Simple ARTask

Re: New Data Import tool

2010-07-12 Thread Joe D'Souza
Older versions of the Dev Studio though have a lot of major issues with even basic functionality that are resolved with Patch 4. To name a few: 1) Join form qualifications had a bug that was resolved in patch 3 upwards. 2) SQL Menus qualifications had a bug that was resolved in Patch 4 3) Active

Re: ARS split db problem

2010-07-12 Thread Joe D'Souza
Not unless the new remote db was a mirror copy of the original and you started on there where you left at the original.. If not your only choice is to import the delta but you would loose notifications as it would be hard to export notification data as the request ID's would differ...

Re: Easy way for Capacity Planning

2010-07-12 Thread Joe D'Souza
There was a white paper released on sizing a few years ago that you might want to take a look at. This would offer you guidelines as to what you might need to consider. While these guidelines would be generic, it would give you an insight into capacity planning. Besides just record sizes, you

Re: ARERR 92 Server Timeout During Database Update

2010-07-12 Thread Joe D'Souza
Kevin, Also if that does not work, check if the transaction logs on your SQL server are full. Flush it if necessary. Also check the size and usage of the DB as well as the log file. SQL 2005 auto sets them to increment, but if the disk these files are on is getting full, this auto increment would

Re: AR System Reports Error on Mid-Tier 7.5 patch 4

2010-07-12 Thread Joe D'Souza
John, Is Z some sort of a network drive? Does the user that runs the Tomcat web server have permissions to this drive to create files and folders? AR System reports when created from the mid-tier, do not require the Remedy Service account to be given any special permissions.. It is the web

Re: Poor performance while saving Incidents

2010-07-12 Thread Joe D'Souza
Bad customization work can also do this.. for e.g. if there is a search run during the save, that performs a table scan on a large table, you have a performance hit.. Its often you see such work from developers who have just begun working with systems that store data in a underlying RDBMS..

Re: create a file and attach it to current form??????

2010-07-12 Thread Joe D'Souza
Try redirecting the output to a file with the complete path name and also run is silently so it suppresses the command window.. this is done by using the /C switch to suppress the command window after executing the command.. Joe -Original Message- From: Action Request System discussion

Re: DB Links vs Webservices

2010-07-10 Thread Joe D'Souza
Comparing the two tools is like comparing apples to oranges at best.. The are two completely different tools with completely different set of capabilities with only a couple of capabilities in common. The number one reason I would choose the SQL routes over others if the SQL route is a possible

Re: Different times from User tool and Web

2010-07-10 Thread Joe D'Souza
issue -- the times are 1 hour off on midtier which is on EST. Let me know if you find a solution to the problem. On Wed, Jul 7, 2010 at 10:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** Anne's suggestion extended my idea suggested in a mail 5 minutes ago a little more.. check

Re: New Data Import tool

2010-07-09 Thread Joe D'Souza
Rick, Probably a version specific problem? Try stepping up or down a patch? I am certain I was able to map a arbitrary string into a character field without an issue. The new Import Data Tool, is pretty much like the Development Studio. You won't like it when you first use it but there are

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

2010-07-09 Thread Joe D'Souza
Any word on why specifically they were recalled? Mike, what version and patch are you on and what are the problems you are encountering? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tomasiewicz, Mike (Information

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

2010-07-09 Thread Joe D'Souza
I completely agree. An issue like this also highlights the need for BMC to develop a recovery tool to recover to a previous patch level, just in case recovery to a previous level is not possible through simple file replacement because the AR database structure has also been modified. Those who

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

2010-07-09 Thread Joe D'Souza
...@arslist.org] on behalf of Joe D'Souza [jdso...@shyle.net] Sent: Friday, July 09, 2010 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010 ** I completely agree. An issue like this also highlights the need for BMC to develop a recovery tool to recover

Re: Directing Search based reports to another ARS and DB

2010-07-07 Thread Joe D'Souza
Anuj, Why would you want to do something like that? Are the number of concurrent users on your system extremely large? What kind of a usage do you expect in terms of numbers both total and concurrent?? And even if you do have an extremely large user base, are you aware that the creation threads

Re: Right Answers and 7.6

2010-07-07 Thread Joe D'Souza
Keith, I have with 7.1 using RKM as the underlying solutions engine, with minimum issues. The issue I had (which was sticking out like a sore eye) was the hit list or the favorites displayed the file name of the article which made no sense since the file name was not descriptive of what the

Re: Date/Time field query

2010-07-07 Thread Joe D'Souza
Drew, Nested selects are possible. The syntax for a very simple select statement of that type would be.. select * from table where field = (select that same field from whatever table) But why would you want a nested select for what you want to do? A non nested select would work with the

Re: Right Answers and 7.6

2010-07-07 Thread Joe D'Souza
-- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, July 07, 2010 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Right Answers and 7.6 ** Keith, I have

Re: Different times from User tool and Web

2010-07-07 Thread Joe D'Souza
Sri, My guess is you might be using an older version of the web client (explorer or whatever) that does not have the latest DST fixes? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of SriSamSri Appecherla Sent:

Re: Different times from User tool and Web

2010-07-07 Thread Joe D'Souza
Anne's suggestion extended my idea suggested in a mail 5 minutes ago a little more.. check for latest DST fixes on the web server both at the OS level, as well as web server application level.. MT 7.5 Patch 3 I think has the latest fixes as far as DST is concerned so you are good there.. Check on

Re: Right Answers and 7.6

2010-07-07 Thread Joe D'Souza
ESPN IT Packaging and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, July 07, 2010 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Right Answers and 7.6 ** Peter, I had worked

Re: Right Answers and 7.6

2010-07-07 Thread Joe D'Souza
change and when I click on the Retrieve button I receive an error that you need to click the Use Solution button. Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza

Re: Directing Search based reports to another ARS and DB

2010-07-07 Thread Joe D'Souza
] On Behalf Of Joe D'Souza Sent: Wednesday, July 07, 2010 8:03 PM To: arslist@ARSLIST.ORG Subject: Re: Directing Search based reports to another ARS and DB ** Anuj, Why would you want to do something like that? Are the number of concurrent users on your system extremely large? What

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

2010-07-06 Thread Joe D'Souza
Ram Rudra - Original Message - From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Tuesday, July 6, 2010 2:41:17 AM Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored Something that I always try when I have a DB connect issue.. Try logging into the DB

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

2010-07-06 Thread Joe D'Souza
- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, July 06, 2010 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service Unable to Start after ARSystem DB Mirrored If you try to connect to the DB from the SQL client

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

2010-07-06 Thread Joe D'Souza
the ARServer. Port is 1433. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, July 06, 2010 11:35 PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem Service

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

2010-07-06 Thread Joe D'Souza
(ARNOTE 21) Mon Jul 05 18:10:41 2010 390603 : Failure during SQL operation to the database (ARERR 552) Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent

Re: Escape out of Hit list in RKM integration

2010-07-06 Thread Joe D'Souza
Jeff, Since a view field is like another sub window although it is within the User tool, try Alt-Tab. I don't have the tool right here right now to try that so thought I'd post my thoughts anyways.. I do not think it will work, but worth a shot.. Joe -Original Message- From:

Re: ARSystem Service Unable to Start after ARSystem DB Mirrored

2010-07-05 Thread Joe D'Souza
Something that I always try when I have a DB connect issue.. Try logging into the DB using the DB client from the ARS Server machine.. If that fails too then you have a bigger issue. If that does not fail, then the issue could be assumed to be ARS related. Give that a shot and see if you can

Re: AR User Tool Deprecated?

2010-07-05 Thread Joe D'Souza
reading. Angus - Original Message - From: Joe D'Souza jdso...@shyle.net Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, June 24, 2010 9:44 PM Subject: Re: AR User Tool Deprecated? Hello Angus, I would agree with some of your statements a few versions

Re: Date/Time Field - Bug Found

2010-06-24 Thread Joe D'Souza
Kooray, I do agree with Rick in a way. It is the same as decimal fields.. It is like if you leave the Submitter field open for editing, you could enter any free text and it would take it - there is no check to verify if it is really a valid login name that exists in the User form. Realistically

Re: AR User Tool Deprecated?

2010-06-24 Thread Joe D'Souza
I heard the same thing too about the user tool. But then I had pretty much heard that about 7 ARS was current on 5.1.x. Irrespective of when it finally happens it is on the cards so it would be a better idea to start preparing for that and not develop code that is supported only on the thick

Re: AR User Tool Deprecated?

2010-06-24 Thread Joe D'Souza
Hello Angus, I would agree with some of your statements a few versions ago when Remedy Web was the web application tool. Mid-Tier since then has evolved to a much better product, and sometimes there is a very thin difference between the performance gains experienced on the thick client as opposed

Re: User Tool On Win 7 64 Bit

2010-06-23 Thread Joe D'Souza
User Tool On Win 7 64 BitTry 7.5. I had it installed on windows 7 home premium edition with no problems.. I have not tried earlier versions on windows 7. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Sokol, Brian

Re: MidTier ARS Upgrade Paths

2010-06-23 Thread Joe D'Souza
Christie, The MT is a client so yes it is a better idea to upgrade it before the server. The reason being that if the server offers a new piece of functionality on the client, the client will not be able to take advantage of that functionality until its upgraded.. Upgrading the client before the

Re: User Tool On Win 7 64 Bit

2010-06-23 Thread Joe D'Souza
discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, June 23, 2010 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: User Tool On Win 7 64 Bit ** Try 7.5. I had it installed on windows 7 home premium edition with no problems.. I have not tried earlier

Re: BMC Patrol

2010-06-23 Thread Joe D'Souza
Try the registry.. search for the exact string.. and delete it. Back up the registry before you do it just in case you are not comfortable deleting something.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kathy

Re: MidTier ARS Upgrade Paths

2010-06-23 Thread Joe D'Souza
7.1. So, I am now in the process of downgrading my MidTier from 7.5 p 5 to 7.5 p 3. -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, June

Re: User Tool On Win 7 64 Bit

2010-06-23 Thread Joe D'Souza
...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, June 23, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: User Tool On Win 7 64 Bit ** Maybe a dumb question to ask, but how do you install something in 7 in an XP mode? I am pretty new to Windows 7 myself and can't quite say I

Re: User Tool On Win 7 64 Bit

2010-06-23 Thread Joe D'Souza
To: Joe D'Souza Cc: arslist@arslist.org Subject: RE: User Tool On Win 7 64 Bit Bear in mind that XP Mode is a virtualized Windows XP environment and WUT will not be running natively in this manner. This can cause some stability issues. What Jeff is describing is called Compatibility

Re: OT: Death in the Twin Cities Remedy family

2010-06-22 Thread Joe D'Souza
Sorry to hear about this - may his soul rest in peace.. how did this happen? I do not know him personally but its always sad to hear news like this of a fellow ARS Lister... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on

Re: (Maybe BUG) Issues installing ARS 7.5 on a remote MS SQL database, after the install the ARServer can't find the database.

2010-06-22 Thread Joe D'Souza
not complete). Has anyone been able to install 7.5 on MSSQL that is not using the default port? Howard On Mon, Jun 21, 2010 at 3:08 AM, Joe D'Souza jdso...@shyle.net wrote: ** Hello Howard, At the time the ARS is starting up, do you see any traffic hitting the database server, from

Re: ARSCHEMA and Form Name

2010-06-22 Thread Joe D'Souza
Gopal, Save Form As will create a Duplicate - it will not Rename. You will need to use the Rename option to rename a form. And as Frank pointed out, do not use SQL to do anything you can do using the Admin / Developer Studio tool.. Cheers Joe -Original Message- From: Action Request

Re: Requester console- URGENT- help

2010-06-22 Thread Joe D'Souza
Pawan, This is surely from workflow and as Pritch pointed out, it is checking transition values in the SYS:Status Transition Rules form. Why would that filter be checking on transition values on a create though? Have you modified any of the out of the box workflow? Joe -Original

Re: Migration of 6.3 to 7.5

2010-06-22 Thread Joe D'Souza
Rajesh, A little more information about your current architecture might go a long way in helping people help you. Apart from your current application and database version and your desired application version after you upgrade, we know nothing about your current architecture.. Joe -Original

Re: 7.5 Mid Tier Object List Question

2010-06-22 Thread Joe D'Souza
I wonder if its a version/patch related problem then? What version / patch of the mid-tier are you on? We could try comparing what others see on their MT installs. I don't have access to any systems at the moment to comment.. Joe -Original Message- From: Action Request System discussion

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