path.
Just my take on what I have read.
Brian Goralczyk
Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.commailto:bgoralc...@gmail.com
On Wed, Oct 23, 2013 at 4:32 PM, Nall, Roger
roger.na...@t-mobile.commailto:roger.na...@t-mobile.com wrote:
I forgot to add the location of the lsh
ARS - 7.1 sp4
Oracle 10g
AIX
We are trying to execute a shell script from an escalation. Our command line
looks like this
/abc/def/ghi/ksh shellscript.ksh
The escalation fires however nothing happens. We are able to log into the box
as aradmin and execute the script just fine but not from
on Solaris an HPux were the same) just call
the script and have in the first line of the script #! /usr/bin/ksh
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Wednesday, October 23, 2013 9:31
of it are running concurrently.
HTH.
Terry
on Oct 23, 2013, Nall, Roger
roger.na...@t-mobile.commailto:roger.na...@t-mobile.com wrote:
**
ARS – 7.1 sp4
Oracle 10g
AIX
We are trying to execute a shell script from an escalation. Our command line
looks like this
/abc/def/ghi/ksh shellscript.ksh
still change my script
to be able to be run from any current working directory)
on Oct 23, 2013, Nall, Roger
roger.na...@t-mobile.commailto:roger.na...@t-mobile.com wrote:
**
Terry,
You are correct in that we were unable to execute the script by issuing the
command /abc/def/ghi/ksh
I was wondering if anyone has ever tried to integrate Remedy with SAML.
Thanks,
Roger A Nall
Sr. Remedy Developer
7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723
You will get all you want in life, if you help enough other people get with
they want
.
-Original Message-
From: Nall, Roger roger.na...@t-mobile.commailto:roger.na...@t-mobile.com
To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Wed, Oct 23, 2013 12:40 pm
Subject: SAML
**
I was wondering if anyone has ever tried to integrate Remedy with SAML.
Thanks,
Roger A Nall
Sr
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Wednesday, October 23, 2013 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Execute shell script
**
Terry,
The first line in the script is #!/usr/bin/ksh which should actually preclude
; ./shellscript.ksh
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Wednesday, October 23, 2013 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Execute shell script
So we are making some progress. The default
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Wednesday, October 02, 2013 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Moving from Oracle to SQL ** I am wondering if anyone would
be willing to share their experiences with this type of change. We have
approx.
1TB
I am wondering if anyone would be willing to share their experiences with this
type of change. We have approx. 1TB of data and are looking at the best and
fastest way to move that much data.
Thanks,
Roger A Nall
Sr. Remedy Developer
7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
] On Behalf Of Nall,
Roger
Sent: Wednesday, October 02, 2013 9:21 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Moving from Oracle to SQL
**
I am wondering if anyone would be willing to share their experiences with this
type of change. We have approx. 1TB of data and are looking
@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nall,
Roger
Sent: Wednesday, October 02, 2013 9:21 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Moving from Oracle to SQL
**
I am wondering if anyone would be willing to share their experiences with this
type of change. We have
@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Monday, August 13, 2012 10:37 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: OT: Apache Tomcat
**
ARS 7.1 Patch 4 (Application)
Mid Tier - 7.6.4 Patch 2
SQL 2000
Windows 2003 (Application)
Windows 2008 (Mid Tier)
We have been having to restart
,
Let me know if you figure anything out.
Thanks
Matt P.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Monday, August 13, 2012 10:37 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: OT: Apache Tomcat
**
ARS 7.1 Patch
,
Are you limiting returned results from your users, and denying unqualified
searches?
.: Mike T :.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Monday, August 13, 2012 10:37 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
ARS 7.1 Patch 4 (Application)
Mid Tier - 7.6.4 Patch 2
SQL 2000
Windows 2003 (Application)
Windows 2008 (Mid Tier)
We have been having to restart Apache Tomcat 6.0 service just about once every
3 - 4 weeks for the last couple of months. I am wondering if anyone can suggest
what I can look to
Hello All,
ARS 7.1 p4
SQL2k
WIN2003
Mid Tier 7.6.4 sp2
We are tasked with developing integration with a system called Quick View. The
biggest challenge we have is to implement a solution so that users do not need
to log into Remedy when launching a URL. We are assuming some sort of SSO
. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Tuesday, December 13
ARS 7.1 patch4
SQL2000
Midtier 7.6.4 sp1
We have moved to the mid-tier recently. Still working on the server upgrade.
Our users have noticed that hyperlinks in the Work Log look like text rather
than a hyperlink. I was wondering if anyone had a workaround or an answer as to
why that is.
] On Behalf Of Nall, Roger
Sent: Tuesday, November 08, 2011 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 -SP02 Windows:: got a question
**
Let me try this again. The dba took a copy of our 7.1 SQL2000 db and restored
it to a SQL2008 server thus leaving us with our ARS 7.1 db in a SQL 2008
format. We
We are having the same issue. We are trying to upgrade from 7.1 patch 4 to
7.6.04 SP2. We have all new hardware. The dbas have taken a copy of the SQL 2k
7.1 db and restored to SQL 2008 then upgrading to SQL 2008. The ARS install
recognizes tht the db is there but does not offer eth
this was a misprint. After you complete the upgrade are you trying to
connect using the 7.1 application server?
-Original Message-
From: Nall, Roger roger.n...@t-mobile.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Nov 8, 2011 4:14 pm
Subject: Re: 7.6.04 -SP02 Windows:: got a question
**
We are having
-systems.com]
Sent: Wednesday, July 27, 2011 6:10 PM
To: Nall, Roger
Subject: Webservice problem
Hi Roger
This is about the issue where the other party calling your
webservice (on your Mid Tier 7.6.4) is getting an HTTP 500
error back instead of an ARERR 302 (no entries found).
BMC confirmed
/;{WebServerName}/ns1:hostname
/detail
/soapenv:Fault
/soapenv:Body
/soapenv:Envelope
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Thursday, July 28, 2011 10:36 AM
I know this may be old school but I would use TR.Assigned Group != DB.Assigned
Group and TR.Assigned Group != $NULL$ AND TR.Worklog = $NULL$.
Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
Helpful Links:
| Reports |SA_Suggestion Box |
Mid-tier changes do not go in Home directory. I think you need to create a User
Preferences record to have changes saved.
HTH,
Roger Nall
Manager, SA Business Intelligence/Remedy Team
PCS: 973-652-6723
From: Action Request System discussion list(ARSList)
ARS 7.1 patch4
SQL2k
WIN2003
We are going to be upgrading to ARS 7.5 patch 7 and SQL 2008 at the same time.
All hardware will be new. I am looking for suggestions on how to handle the
change in ARS and SQL at the same time. Any help would be appreciated.
Thanks,
Roger Nall
Manager, SA
I would be interested in this as well.
Thanks,
Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
Helpful Links:
| Reportshttp://bi.eng.t-mobile.com:8080/InfoViewApp |SA_Suggestion
Boxhttp://saintake.t-mobile.com/ | SA_Trouble
ARS 7.1 Patch 4
Win2k
SQL2k
We have a situation where we create tickets in another system consuming a web
service. The Output of the web service is the ticket number from the other
system.
Our process to create this ticket is as follows:
* Make a change on Remedy ticket.
* Push
of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Thursday, October 21, 2010 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Web Service Issue
**
ARS 7.1 Patch 4
Win2k
SQL2k
We have
I can see two things:
· License the 6.3 server.
· You need to have a DSO password set on both sides. It is required in
7.1 but not required in 6.3. You need to make sure to reference the 7.1 server
in the 6.3 server and vice versa.
Thanks,
Roger Nall
Manager, SA
I am on ARS 7.1 patch 4. There are times when I have this same problem. Where
does one go to increase plugin timeout value?
Thanks,
Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
SA Intake: http://saintake.t-mobile.com/interfaces/default.aspx
ARS - 7.1 patch4
Win - 2003
SQL - 2k
I need to convert a date/time field value to GMT. This date/time is a supplied
value based on manual entry when creating a ticket.
Has anyone ever done this before? If so, would you be willing to share.
Thanks,
Roger Nall
Manager, SA Business
John,
Because of the limited functionality that Remedy has regarding web services I
do not believe there is a way to 'handle it' on the Remedy side. We have a
similar integration in which the group consuming
my web service captures the error messages and displays something different to
the end
I think Rick might be thinking of Oracle. SQL is by nature case insensitive
where as Oracle is case sensitive. I believe there is a setting in Oracle at
the time of install to make Oracle case insensitive. Of corse I am not a DBA
and could very well not have a clue as to what I am talking
Howard,
You say you have a filter that pulls data from form A and pushes to form B.
However you don't say where this filter lives. I am going to assume that it
lives on form C.
If this is all true you are then performing some sort of check on the data
between form A and form C. If there is a
Or you can do it this way.
Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
http://saintake.t-mobile.com/interfaces/default.aspx
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent:
that there was a way to force the system to look at a field on a form.
For example if the push is from Form A and to Form C
Then you could do something like $Corporate ID$ = CTM:People.'Corporate ID'
(where CTM:People is form B).
Thanks for any ideas,
Howard
On Fri, Mar 19, 2010 at 11:19 AM, Nall, Roger
the out of the box apps).
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Tuesday, March 09, 2010 6:07 PM
To: arslist@ARSLIST.ORG
Subject: Merging two systems
**
System 1 -
* ARS 7.1 patch 4
* WIN2003
* SQL2000
System 2
From the BMC compatibility matrix for 7.5
AR System Mid-Tier Supported Configurations
The following Web / Application Servers and Servlet Engines are supported all
operating systems and platforms supported by BMC as defined in the AR System
Server Supported Hardware platforms and Operating
System 1 -
* ARS 7.1 patch 4
* WIN2003
* SQL2000
System 2 -
* ARS 7.1 patch 4
* Solaris
* Oracle 10g
We are looking to merge these systems into one. We will probably go with AIX
and Oracle 10g. I was wondering if anyone had any good advise besides praying.
-Link-Dir:
The directory where active link server run processes are stored. Only
commands located in the specified directory can be run. This is a
security feature that makes sure clients or API programs can use only
a safe set of server processes.
--
Jarl
2010/2/27 Nall, Roger roger.n...@t
Hello All,
ARS 7.1 patch4
SQL2K
WIN2003
I have recently implemented archiving for a new application. The problem I have
is how to let users search by date from a view form. The view form points to my
archive table in a reporting database. Because the date values in Remedy are
UNIX time the
-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Tuesday, October 20, 2009 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Convert Date/Time
**
Hello All,
ARS 7.1 patch4
SQL2K
WIN2003
I have recently implemented archiving for a new
You will probably get several different answers to this question. So here is
the first one:
* If you are assigned a Fixed license there is no time limit on how
long that license is yours.
* If you are assigned a Floating license this is where the 'time limit'
comes into play.
, September 30, 2009 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service
**
Yes, probably. Did Fred's suggestion work?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, September 30, 2009 3:09 PM
...@arslist.org] On Behalf Of Nall, Roger
Sent: Tuesday, September 29, 2009 12:22 PM
To: arslist@ARSLIST.ORG
Subject: OT:FW: ARSystem Web service
**
All,
Again I am sorry to bother you with this but I am up against a wall. I want to
thank Lyle for his information. Here is the latest that I have
what's in your screenshot it would be putting the [] in front of output
(to make output an array)
WS_Remedy_Test.OutputMapping1GetListValues []output =
test.opGetList(strQualification);
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
)
WS_Remedy_Test.OutputMapping1GetListValues []output =
test.opGetList(strQualification);
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, September 30, 2009 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service
-464-3712
Mobile: 973-652-6723
_
From: Patel, Rajal
Sent: Friday, September 25, 2009 2:27 PM
To: Nall, Roger
Cc: Desai, Chandresh; Mathew, Sibi; Armstrong, Sandra; Verma, Vikas
Subject: ARSystem Web service
Hi Roger,
We called OpGetList but it's only
in an XML so this way you will return multiple rows.
Yes the Set operation will have to be called for each individual record they
want to create.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent
Thanks for the information. This is an integration with a custom application in
Remedy.
Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Subash
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Thursday, September 24, 2009 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Get Operation
Fred,
Thanks for this information. I have received a question from the .NET developer
that I am
Hello All,
ARS 7.1 patch4
Win2003
SQL2000
I have created a web service for another system to consume. There are three
operations in the web service; Create, Set, Get. This web service will be
called from a .net web page. Users can create on or many records at a time from
the web page. Can I
Hello All,
I have a request to send the Create Date of a ticket to an external application
via a Web Service. This must be passed as a string and needs to be in GMT. My
server is in NJ thus the server time is Eastern. The issue is how to handle
Daylight Savings time. I could do this by
ARS 7.1 patch4
Win 2003
SQL 2000
We are contemplating making the leap to 7.5. Our issue is around having to
upgrade SQL at the same time. Due to constraints of other applications that
share the same database server we have to stay on SQL 2000 or move to SQL 2008.
In order to keep from having
, Academic
Administrative Computing Service
Open University, MILTON KEYNES, UK
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, August 14, 2009 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade
Yes. We have a system that supports 7000+ licensed users with around 700+
concurrent connections.
Thanks,
Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hendershot,Bruce
ARS 7.1 p4
Solaris 9
Oracle 10g
Mid-Tier 7.1 p4
I am wondering if anyone is using Web Logic 10. I know it is not in the
compatibility matrix but I am curious to see if anyone is using this version.
Also does anyone (David or Kelly) know when BMC will support Web Logic 10?
Thanks,
Roger Nall
,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On
Behalf Of Nall, Roger [roger.n...@t-mobile.com]
Sent: Tuesday, July 14, 2009 7:03 AM
To: arslist@ARSLIST.ORG
Subject
That is what we use.
Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Monday, July 13, 2009 7:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integration with
ARS 7.1 patch4
Oracle 10g
Solaris
I am not sure this is an OT subject or not.
We have a form in Remedy that has a selection filed with the following custom
enumeration values:
* 0
* 1
* 2
* 4
* 8
* 16
* 32
* 64
*
-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, June 10, 2009 9:08 AM
To: arslist@ARSLIST.ORG
Subject: OT:Web Services
ARS 7.1 patch4
Oracle 10g
Solaris
I am not sure this is an OT subject or not.
We have a form in Remedy
If you have customized and forms or work flow from the OOB applications it is
my understanding that you need to re-import your forms, work flow and data. I
do not use OOB applications but I have seen enough postings.
HTH,
Roger A. Nall
Manager
Service Assurance/National Applications
T-Mobile,
Okay, I am not trying to start a debate. I am only looking for some
information. We need to replace my production environment. We are currently in
a Windows environment on XP. We have 7k+ users but concurrent connections are
750 max. We are going to stay in windows and go to a Server Group. I
?
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Nall, Roger
Sent: Thu 05/28/09 10:32 AM
To: arslist@ARSLIST.ORG
Subject: OT:Server Configuration
Okay, I am not trying to start a debate. I am only looking for some
information. We need to replace
It was the warning message to the User Preference form.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion list(ARSList)
All,
Can someone tell me what variable is sent through the login that tells
us what client version a user is operating from? We have a situation
where we are capturing $VERSION$ for each user. This is showing some
users as using 6.3 when they say they have installed 7.1. These are
remote users
Thanks for the info. Unfortunately this does not tell me what I need to
know. I am trying to find out what in the client sends this information.
Is it the Registry? Is there something in the API call on login?
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Of Nall, Roger
Sent: Friday, April 24, 2009 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Capture Client Version
Thanks for the info. Unfortunately this does not tell me what I need to
know. I am trying to find out what in the client sends this information.
Is it the Registry? Is there something
Thanks for the update, Dave. This really helps.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
a 7.5 user tool (protocol 13):
API TID: 003180 RPC ID: 000818 Queue: Fast
Client-RPC: 390620USER: Demo
/* Fri Apr 24 2009 16:35:21.0280 */+VERARVerifyUser -- user Demo
from Remedy User (protocol 13) at IP address 192.168.179.172
Calman
On Fri, Apr 24, 2009 at 1:40 PM, Nall
Good Morning All,
The domain that all of my Remedy application/db servers are part of is
being retired. I am wondering if anyone has gone through this and give
me some idea of how this may affect my applications.
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Sent: Friday, April 17, 2009 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change
By domain do you mean Windows domain or DNS Domain?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change
**
DNS domain.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
have many 3rd party integrations?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Friday, April 17, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT-Domain Name Change
**
All of our
, they're yours.-- Richard
Bach
|
| From: |
|
---
---|
|Nall, Roger roger.n...@t-mobile.com
David,
Thank you for this information. Can you tell me if ARS/Mid Tier 7.1 is
compatible with Web Logic 10.0? It is not on the compatibility matrix.
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall
.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, March 25, 2009 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade server and migrate data
Gary,
We are doing the same upgrade here
All,
ARS 7.01 patch2
Solaris
Oracle 10g
We are working on a new integration with an external system. We will be
consuming a web service to pass data from Remedy to this external
system. A wsdl was developed for us to use and we were able to load and
map everything correctly. This wsdl
Gary,
We are doing the same upgrade here with one of our systems. The only
difference is we are moving to new hardware on the application and
database side. Here was our approach:
* Take a copy of current production.
* Restore to new database server.
* Install ARS
list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, March 25, 2009 12:06 PM
To: arslist@ARSLIST.ORG
Subject: OT: Consuming Web Service
**
All,
ARS 7.01 patch2
Solaris
Oracle 10g
We are working on a new integration with an external system. We
Message-
From: Action Request System discussion list(ARSList) on behalf of Nall,
Roger
Sent: Wed 03/18/09 4:42 PM
To: arslist@ARSLIST.ORG
Subject: OT: Format IP Address
All,
ARS 7.01 p4
Oracle 10g
Solaris 9
We have a request to format data that is stored in a character field.
The data
All,
ARS 7.01 p4
Oracle 10g
Solaris 9
We have a request to format data that is stored in a character field.
The data is standard IP addresses: xx.x.xx.xxx The idea is to make each
octet three characters by padding zeros. So the previous example would
look like: 0xx.00x.0xx.xxx. We are
(java or perl) to grab each record, modify the value within
your script and update the record in Remedy.
Nall, Roger wrote:
**
All,
ARS 7.01 p4
Oracle 10g
Solaris 9
We have a request to format data that is stored in a character field.
The data is standard IP addresses: xx.x.xx.xxx
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Nall, Roger
Gesendet: Mittwoch, 18. März 2009 22:02
An: arslist@ARSLIST.ORG
Betreff: Re: OT: Format IP Address
Ravi,
The idea is to do this as the data is being processed
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Thursday, March 05, 2009 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Migrator
Has there been any change to the following:
* Migrations run through one
Nall, Roger
roger.n...@t-mob
ILE.COM
To
Sent by: Action arslist@ARSLIST.ORG
Request System
cc
discussion
list(ARSList)
Subject
arsl...@arslist. OT: SQL2008
ORG
While I have not done this I am very interested in how your upgrade will
go. If you could let us know after you are done I am sure it will be
informational.
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
I am passing this along for someone else. I do not know anymore details
then what is presented. The contact information for this position is a
the bottom of the job description.
Applications - Absolute Requirements
Action Request System (ARS) v7 In place
ITSM v7: Service Desk
Curriculum Vitae
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ
SQL2K
Can someone tell me how to convert Remedy time into a usable format,
day/time, in SQL?
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
That sounds about right.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
This is something I was going to send an email about this so I guess now
is a good time. I have view forms that look at external db tables where
the db's are on the same server as ARSYSTEM. These external db's are
going to be moving to another server. My question is can I just build
new view forms
-- Create new Linked server.
The security settings might be particular to your SQL setup...
Then you just create the view with the servername in it
server.database.dbo.table. In my case I had the hyphen problem but
assuming you don't, that should work.
Brien
On Fri, Jan 30, 2009 at 1:37 PM, Nall
I have used as high as 12 to 1.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Jennifer,
6.3 is no longer supported. You can verify this by looking at the
compatibility matrix.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System
YHK,
This will not work. Remedy does not recognize an insert into an external
table. You must use an escalation.
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
ARS 7.01 patch 4
Oracle 10g
HPUnix
When upgrading from 7.0.1 to 7.1 is it necessary to purge the licenses
on the server before you begin the upgrade? If this is done, will the
upgrade pick up the correct information for the all the licenses on the
server?
Thanks,
Roger A. Nall
1 - 100 of 305 matches
Mail list logo
