Re: Arerr 8985 on Import

Hi William, Normally that error is a warning rather than an error and your form should still be imported. It's just telling you that without the matching deployable app corresponding to the roles on some of your field permissions, they won't work. Assuming the form didn't import you may have an

Re: People were wondering is there going to be a conference this year?

Great news Dan, I have fond memories of the last time you guys ran the WWRUG annual conferences. I'll be sure to be there in November. Looking forward to it. Rod On 6 April 2017 at 09:32, Daniel Bloom wrote: > ** > > BMC Software and the Tools, Technology &

Re: Replacing artime with Business Time 2.0

Hi Dustin, Have you looked into using the assoc versions of the business time commands? I find these to be much easier to work with as they abstract away all the individual names of the time segments from the set fields commands. You just create a business time entity and link all the time

Re: Question - Service Now

If only I had a like button. Yes, cloud does seem to be a bit of a buzzword that you have distilled nicely with that T-shirt slogan. Thanks JDHood. On 15 June 2016 at 10:35, JD Hood wrote: > ** > It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no >

Non USD currency in SRM

Hi All, I'm using SRM in ITSM 9.1 and I'm finding I get a null pointer violation whenever I change the price of an item from USD to some other currency. The SRD won't save unless the currency is USD. Has anybody else found the same? I have a workaround in that I adjust the filters checking for

Re: Hanging escalations?

nce in data or configuration between servers or may also be that the workflow is not designed to scale to production loaded servers. Hope this helps, Rod Harris On 17 March 2016 at 08:49, Dave Barber <daddy.bar...@gmail.com> wrote: > ** > Just realised a flaw in my earlier checks

Re: Application list not appearing on the Home page

Hi Vikram, Several years ago in ARS 7.6.3 I have seen issues with the application list not displaying. It turned out to be caused by a corruption in the meta data around containers. Active link guides, application and filter guides are all stored as different kinds of containers and because there

Re: Remedy Upgrade - Suggestions required.

messy but I think you may be surprised how easy it actually is to move the data from one version of remedy to a new one. Rod Harris PS BMC advocates using DDM Delta Data Migrator which does a similar job to rrr|Chive On Saturday, 21 February 2015, Rick Westbrock rwestbr...@24hourfit.com wrote

Re: Error installing 7.6.04 with MSSQL 2005

Hi David, From memory I think the issue may be that it is not using the default port but another one. You may be able to use the netstat command to find the actual port or force it to use 1433 somehow. Sorry I can't be more specific at the moment, it's been a while since I've installed. Rod On

Re: Completed history of North American Remedy User Group annual conferences

Hi Dan, Thanks for compiling the complete RUG list, very interesting. We had a pretty good RUG in Australia in 2000. It was called the Asia Pacific Remedy User Group and went from May 1-4 2000 at the ANA Hotel in Sydney. I'm pretty sure this was the only one run by the user group and of a

Re: Auditing Concepts

form as changes can be replicated without gaps in order Hope this helps, Rod Harris On 24 June 2014 07:44, Sweety sweetykhann...@gmail.com wrote: Hello Experts, Can you please help me to understand the difference between settings of field level auditing and form level auditing? What

Re: Malloc failed on server

- they should probably become RFEs ... would be pretty easy to implement -- value == high. -John On Thu, Mar 13, 2014 at 2:20 AM, Rod Harris r...@smapps.com.au wrote: ** Hi, Check to make sure that the server has a reasonable value for the maximum number of filters in an operation

Re: Malloc failed on server

Hi, Check to make sure that the server has a reasonable value for the maximum number of filters in an operation (in AR System Admin-Advanced tab). No more than about 500,000 is preferred. Sometimes the server can get into an endless loop and you want the maximum filters error thrown before the

Re: Malloc failed on server

Hi LJ, Yes, you are correct LJ. A malloc error is a symptom, not a cause and there are a lot of route causes for it. The info I gave referred to one route cause that may be fairly common. Any time you see them in the arerror.log or similar they are cause for concern as the server may appear to

Re: Mid Tier Cache Nirvana?

Hi Jason, Wasn't this new feature just going back to the way it used to be prior to 7.6.3? In 7.5 and earlier you could just set your cache expiry to 0 and then only ever have to flush the mid-tier, not the client's browser. Since 7.6.3 the behaviour where you need to flush the local cache as

Re: Query regarding SUBSTR() function

Hi Sashi, Function calls can't be used in many places where keywords or fields are expanded. This is one of several places like that including the Run If on filters and active links. In your situation you will have to do the substr in a separate action and put the results in a field that you then

Re: capturing all transactions

Hi Ron, I've implemented a system of leveraging the audit form capability to capture individual field edits to a central audit form at a couple of sites. With form auditing on, each time a new row is written to the forms respective audit form the fields that have changed are stored in one field.

Re: Roles and Applications - Remedy Asset Management

Hi Lisa, Is Staging in a server group by any chance? Do the permissions work in the User tool? I've had issues where if you refresh the mid-tier cache too soon after a code change the roles seem to not work. If you wait until the server group has recached and then flush all is good. This was on

Re: Global Variable not Stored in Commit

Hi Jason, Yes, I have noticed this strange behaviour when using table fields where you need to do a set fields before they can be used. It seems to optimise them away if you don' t do that. I think it happens when using server side table walks though, not active links so much. For this issue I

Re: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8

Let me add my vote for the clean install and redoing customizations. Don't forget to look at Misi's free tool rrrChive for shifting data. It has some powerful features for backing up, moving and translating data. http://www.rrr.se You would also likely want to go 64bit if on Windows and perhaps

Re: Customization

Hi Koyb, I understand your frustration and I've seen similar edicts over the years. Like you I don't agree with them. Some observations It seems very easy for people to rush to blame any dissatisfaction with ITSM on the presence of any or too many customizations. Remedy ITSM has always been

Re: Permissions to see all vendors/manufacturers

Hi Paul, What versions are you running? I'm not aware of any special permission being needed to see vendor companies. I'd say though the usual row level access for tenancy would apply. Your users may need to have unrestricted access ticked on their profile or be added to the right set of

Cell based tables field - menu choice event not captured

Hi All, We are on ARS 7.5 but will be moving to ARS 8.1. We have a custom AIF in SRM that uses a cell based table field to display questions. One feature in ARS we have found lacking so far is support for a menu selection event on fields within the cell based table. Currently we capture table

Re: Search feature in devloper studio

Hi Paul, The search feature isn't really the best for getting a list of filters that relate to a form. The best way to do that is with a working list. If you create a view by form working list and select the forms you want, then use the icon in the top right of that screen to view by type, that

Re: How to get a table in a form to be populated with data on form load

Hi Angus, Generally the right event to be firing your table refresh on would be Display this runs after the data is loaded into an existing request form prior to it being displayed. The window loaded event is only applicable to new submits or to search windows and also to dialog windows. Rod

Re: OT: An unexpected fork in the road...

Hi David, That's terrible news and you will be missed. Good luck with whatever you are doing next and hopefully you can continue to contribute to the list. You are leaving massive shoes to fill. Rod Harris On 5 April 2013 09:25, Easter, David david_eas...@bmc.com wrote: ** Hi All, I

Re: RRR|DefDiff new free tool published

Hi Brian, I can say that it takes about 30 minutes to export a full ITSM 8 suite system to a single def file. You need to do this to both systems and then run the compare. The RRR|Exportdef program is very easy to use and gives you quite detailed output on progress as it goes. Even the 32bit

Re: RRR|DefDiff new free tool published

Excellent work Misi, I have been using it today it is very fast and very useful. I like that it spits out a nice simple list of the objects that are missing on each of the servers and the ones that are different, ignoring all the non-functional differences. Initially I tried comparing a

Re: RESOVED: Issue with Entry Points in 7.6.4

Thanks for letting us know Christie, There's always a rational reason for things not working even if some times it doesn't seem obvious. Rod On 7 December 2012 07:26, Pargeter, Christie :CO IS cparg...@lhs.orgwrote: I had forgotten the permissions on my application.

Re: Stack limit error when creating job with DMT

Hi Jason and Victor and others, One thing that I noticed about V8 is that I think the default for the maximum stack of filters is still a very high 10,000. The trouble with having such a high limit is that you can have your system just run out of resources eg. stack space, before that limit is

Re: Stack limit error when creating job with DMT

) Mon Dec 03 20:41:59 2012 DMT:VIS:SkipSequenceInit : DMT:SYS:SequencingEngine Does anyone have a clue? Sorry for the long post. Victor. On Monday 03 Dec 2012 09:16:22 Rod Harris wrote: Hi Jason and Victor and others, One thing that I noticed about V8 is that I think the default

Re: 'field' != 'DB.field'

Hi Raj, Your understanding of field != DB.field is correct. It should not be capturing a change from NULL to NULL. You have something else going on here. Maybe the way you are displaying the value isn't capturing the difference? I have used this condition on all versions of ARS from 4.5 to 8 and

Re: Problem comparing date/time field to $DATE$ in a filter

Yes LJ, a date field doesn't worry about timezones so would solve Rick's problem for sure. The main issue I had with it is that the control is not as user friendly as a date only datetime control. The need to be able to specify BC is not normally useful and having to type in or use a drop down

Re: Problem comparing date/time field to $DATE$ in a filter

Hi Rick, All date times whether or not they are set to display as a date only or not are stored and evaluated as the number of seconds since midnight 1/1/1970 UTC. Active links use the datetime of the client when evaluating the $DATE$ keyword and set it to midnight local time of the current day.

Re: Modifying Field 112

Hi Marcelo, I think you will find that 112 is not the only dynamic access group used in ITSM. From memory field 1 is also set to allow members of group 60900 to view data. This group is for the vendor support group. Check the permissions on 1 to confirm. Rod On Nov 17, 2012 9:08 AM, Martinez,

Re: Issue with Entry Points in 7.6.4

Hi Christie, Just did a bit of a test for you on my 7.5 system. I was able to get a guide to appear as an entry point in my deployable app. All I did was add the active link guide to the deployable application's list of entry points. I then edited the active link guide giving it an entry of 2

Re: OT - Twinkies! Oh No!

Hi Claire, Don't worry it's Friday here in Australia. That story doesn't look all that humorous though. I hope Daniel is stockpiling a supply of twinkies for future RUGs in case the unthinkable happens. I believe they do keep forever after all, particularly if they aren't used for human

Re: Issue with Entry Points in 7.6.4

Hi Christie, One possible issue is that your application is in maintenance. That mode implies the roles mapping is not applicable. If you set the application to Test or Production then the members of the permission groups you have mapped to your applications roles will be able to see the objects

Re: ARS 7604 Custom App and Reporting Issues

Hi Vikrant, It doesn't really sound like your report should be taking too long to run. There may be some kind of design issue or fault somewhere.Most of the issues you outline can only really have marginal improvements. One common issue when using crystal is that you cannot really use the Remedy

Re: Escape Character - Remedy Data Import Tool

: ** Hi Rod, ** ** Yep, we already tried that. It still converted \n to newline and retained one \. ** ** Regards, *Kali * ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rod Harris *Sent:* Wednesday, October 31

Re: Escape Character - Remedy Data Import Tool

Hi Kali, have you tried replacing each \ with 2? eg \\ Rod On 31 October 2012 12:53, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, ** ** We need to update a field via the Remedy Data Import Tool (v7.6.03). However the field values contain file paths and what happens is if the

Re: Reported Source

Hi Mark, Since 7.5 Remedy includes a very neat Show relationships feature. It is enabled by ticking the box for object relationships on the main server config tab in AR System Administration and restarting. Once you have this feature enabled it will show you the workflow that directly relates to

Re: MVP 2012 - Congratulations LJ Longwing!

Belated congratulations LJ, definitely a deserved choice. It was great to be able to put a face to the name at RUG. Rod On 18 October 2012 17:13, Joe Martin D'Souza jdso...@shyle.net wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

Re: Congrats to Misi

Congratulations to Misi and his family, Great news to hear why Misi has been a little bit quiet lately. No doubt he has some worthy distractions from Remedy and the RRR world. On 27 July 2012 15:39, Carl Wilson carlbwil...@gmail.com wrote: Hi, I would just like to congratulate Misi on the

Re: Running ARS on laptop - options

Hi Tauf, I have found that running Remedy without a virtual machine is actually a lot lighter resource wise and more flexible. You don't need the overhead of running 2 operating systems at once. I use the free SQL Server 2008 personal edition. On top of that I install the 7.6.4 Suite stack

Re: Migrating Remedy Data

Hi Michael, This looks like a job for rrrChive and devstudio rather than Migrator. Go to http://www.rrr.se and grab the latest version of rrrChive and look at the feature for doing synctotarget with multiple forms and wildcards. 1. You should back up your code and data on Dev and probably

Re: Filter Table Refresh differ if Admin User...

and then exit the guide to avoid walking each row. I think under certain circumstances the table may get refreshed without the filter guide call but putting the workflow in a filter guide is the only reliable way I've found to get the results I want. Rod Harris On 20 June 2012 00:02, Misi

Re: Filter Table Refresh differ if Admin User...

the table may get refreshed without the filter guide call but putting the workflow in a filter guide is the only reliable way I've found to get the results I want. Rod Harris On 20 June 2012 00:02, Misi Mladoniczky m...@rrr.se wrote: Hi LJ, Thank you for the input. In this specific case

Re: DevStudio Tool

be even happier. I'm loving my new laptop with the full HD screen and 8 Gig too. Rod Harris On 29 March 2012 09:59, Joe Martin D'Souza jdso...@shyle.net wrote: Yea I like that one too.. And that you can switch between an AL list and a Filter list without waiting for a coffee break or a cigarette

Re: FTS Plugin issues in 7.6.04

mobile connection. I fixed the name and restarted and all was good again. Rod Harris On 15 March 2012 12:49, Nathan Aker nathan_a...@mcafee.com wrote: ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3

Re: What requests does the Needs Attention view display in SRM 7.6.04

Thanks for that clarificaton Peter, that solves a mystery for a lot of us and does make sense. The correlation with errors may well have been coincidence rather than cause and effect. Rod Harris On 14 February 2012 01:18, Adams, Peter peter_ad...@bmc.com wrote: Needs attention flag is set

Re: What requests does the Needs Attention view display in SRM 7.6.04

assignee group has been deleted) will cause this. Rod Harris On 13 February 2012 00:40, Bhupesh Gupta gupta.bhupesh3...@gmail.comwrote: What requests does the Needs Attention view display in SRM 7.6.04.? The SRM User guide states the following: Click the Needs Attention link to view any requests

Re: Urgent help needed

some where, or you can create the guide again easily. Rod Harris On 11 February 2012 17:45, Jason Miller jason.mil...@gmail.com wrote: ** You can set the environment variable: ARAPILOGGING=88 Then start the User Tool. There is a post about this here: http://www.javasystemsolutions.com

Re: Case sentive In ITSM problem management

interested in your statement that the insensitive indexes become corrupt over time. For Remedy it only does inserts/deletes one database row at a time so it is difficult to see any performance differences in these operations so it should rarely be a consideration. Rod Harris On 8 February 2012

Re: Case sentive In ITSM problem management

documentos adjuntos si no es necesario. On Wed, Feb 8, 2012 at 13:30, Rod Harris r...@smapps.com.au wrote: ** Hi Jose, You are right in saying that Remedy defaults to case sensitive indexes for Oracle and to avoid performance issues when case insensitive you must maintain case insensitive

Re: SRM Version 7.6.04

to Remedy forms and an AIF can do pretty much the same thing. Rod Harris On 8 February 2012 13:35, Bhupesh Gupta gupta.bhupesh3...@gmail.com wrote: Is it possible to change the Phone Number and Email Address fields on SRS: Service Request Console to Read Only? -- Regards, Bhupesh Gupta

Re: Firing One Active Link on Multiple Controls

event. It ends up being about the same amount of code and it is much easier to follow for both developer and the code cross referencing systems. Rod Harris On 24 December 2011 00:32, Misi Mladoniczky m...@rrr.se wrote: Hi, I would suggest calling an ACTL Guide. This, to my thinking

Re: Commit Changes vs PERFORM ACTION APPLY

if you keep changing the names of things. If you leave the name the same despite changing how things are done then your naming convention becomes compromised. There's a lot I love about Remedy and it does keep getting better but I'd like it if these couple of things were improved. Rod Harris

Re: Application-Query-Delete-Entry

a modify and delete on each match. I still prefer the control that putting all the logic in the one place - filters gives. If you use escalations for just identifying data that needs attention then it makes it easier to develop accurate maintainable bug free code. Rod Harris On 12 December 2011 16:23

Re: Application-Query-Delete-Entry

children. Would you then think deleting children by a query delete or push fields update would be the way to go? Either way the delete children would be combined into one transaction. Rod Harris On 12 December 2011 21:42, Misi Mladoniczky m...@rrr.se wrote: Hi, I have doe quite some testing

Re: SRM AIF

this and I will say that it is easier in ARS 7.6.4 than 7.6.3 though I wouldn't say it is simple in either. Mahesh is right an AIF can do anything a normal Remedy form can do. The sample AIFs do give you a lot of workflow to share or copy that provides a lot of the standard SRM functionality though. Rod

Re: Commit Changes vs PERFORM ACTION APPLY

That's a good question Mark. I'm not aware of any differences that would make one more efficient than the other. Personally I prefer to use the Commit Changes as it seems cleaner to use this rather than one of many run process commands. Rod Harris On 9 December 2011 04:51, Brittain, Mark mbritt

Re: COLCOUNT for selected rows in a table

Hi Mark, You shouldn't need to refresh unless it has never been refreshed prior. Depending on the table field setting a refresh can disturb your selection and even fire workflow.You should be able to kick off the count on row select I would expect but it would be best to not refresh each time if

Re: COLCOUNT for selected rows in a table

Hi Mark, Not sure that there is an easy way other than to do a table walk over selected rows incrementing a counter. A colocunt Rod Harris On 18 November 2011 13:40, Mark Boyle mar...@tti-telecom.com wrote: Hi, Need to display to the user a dynamic count of selected rows in a table

Re: COLCOUNT for selected rows in a table

Sorry that should read colcount. Unfortunate transposition :) Rod On 18 November 2011 18:19, Rod Harris r...@smapps.com.au wrote: Hi Mark, Not sure that there is an easy way other than to do a table walk over selected rows incrementing a counter. A colocunt Rod Harris On 18 November

Re: Stack Installer with Remote DB

Hi Mark, Yes , you can. The installation notes outline the supported configurations including remote databases. If you have access to the BMC support site then just do a search in the knowledgebase for preconfigured stack installation notes and you should be able to find the doco that explains

Re: Triger a Filter using an Active link.

Have you considered doing the lookup in a filter triggered on the get entry event? You should be able to do your set fields lookup here and the results should be displayed when you view the request. Rod Harris On 21 September 2011 15:53, Adarsh adarsh.padwal...@gmail.com wrote

Re: Business Time in ITSM 7.6.4

entities you still need to provide 2 time segments and these have to be real although they can be set to not block out any time. The business time commands run on the server so if using them from active links you need to use the @@ syntax. Rod Harris On 17 September 2011 00:25, Sanford, Claire

Re: RRR|Chive data migration news

Keep up the great work Misi. RRR|Chive just keeps getting better. It's an invaluable tool for every Remedy consultant. Rod Harris On 15 September 2011 20:54, Meyer, Jennifer L jennifer.me...@nc.gov wrote: Wonderful, Misi.  Your work on RRR|Chive is amazing. Jennifer Meyer Remedy Technical

Re: Weekly report using Runmacro

Hi Howard, The -o option for runmacro is a special mode of operation that is used to dump the data from one or more forms quickly. It ignores the query in the macro in favour of one passed via the -q or -Q options, depending on the format of the query. There is another paramtere for passing the

Re: Change Mgmt 7.0.03

Hi Marcelo, It does exist in both ITSM 7.03 and 7.6 In ITSM 7.6 t is restricted to not running in search mode by a run if of $OPERATION$ != QUERY. I suggest that you should do the same to your ITSM 7.03. Rod On 8 December 2010 07:22, Martinez, Marcelo A marc...@cpchem.com wrote: Anybody

Re: Filter Set Fields If No Requests Match null

Hi Charlie, Guessing a little here but... It may be that the value is only set to null if you are setting the field based on the results of the query. You may need to make sure that you retrieve a field value from the query. Setting a field to a constant based on their being a row returned in a

Re: Unique row in table field

Hi Anuj, Have you considered using the tree view of a table field? That allows you to group like rows together. It supports much of the functionality found in ordinary list based table fields. Rod Harris On 16 September 2010 17:31, Anuj DUA anuj@st.com wrote: ** Hello, Is there any

Re: ITSM 7.6, Incident Management, Service field?

Hi Charlie, Are you adding people in the people tab of the service CI? You need to create a used by relationship to a person or persons before it can be specified on an incident for that person. Rod On 8 September 2010 09:05, Charlie Wilson wilsonc...@gmail.com wrote: ** ARS 7.5, ITSM 7.6,

Re: How to change the color of the Table Field row selection?

it for the User Tool? Just want to try how it looks like and what happens. On 20 Aug., 03:37, Rod Harris r...@smapps.com.au wrote: Hi Mark, It is possible to change the style sheets on the mid-tier server and do things like change the table row selection colour. For the User tool the colour can

Re: BMC Developer Studio Annoyance

Hi Russ, I'd like to second that request. I love the show relationships feature and use it all the time for quckly locating the code I need to modify or copy. It's great to be able to sort by the type of relationship but it would often be a lot better to sort by execution order. Its a pain to

Re: How to change the color of the Table Field row selection?

Hi Mark, It is possible to change the style sheets on the mid-tier server and do things like change the table row selection colour. For the User tool the colour can be changed in an INI file. Not something I'd recommend though for the User Tool. For the mid-tier it is quite easy and quite

Re: How to make field values system-generated in Remedy 7.5

Hi Kali, Are you talking about forms of type View? I recall creating system field equivalents on view forms in the past but it does appear that dev studio doesn't support that. For regular/join/display only forms you would never have been able to create system fields in the past. Rod On 26 July

Re: How to make field values system-generated in Remedy 7.5

it's not possible then. Thanks! Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, 19 August 2010 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: How to make field values system

Re: ODBC -- call failed error bringing data into MS Access

Hi Jason, This sounds like an issue caused by MS Access being a lot fussier about column names than ARS. There is a fairly short maximum column name length and many special characters also cause problems. Check the name of the first column that returns the #Name? error. Including the status

Re: Search menu is failing in ARS 7.5

Hi All, I believe that this issue is fixed in Dev Studio 7.5 patch 4. Failing that if you merely edit the menu in the old admin tool it shouldn't corrupt the database. Certainly didn't for me. Saving a complete form that incorporates any new features may work but isn't something that I would

Re: Outgoing Email Content Template

Hi Guys, You just have to include the field #$$AR Notification Text$$# in the content HTML template. Rod On 20 March 2010 03:40, Maher, Jeff jma...@fas.harvard.edu wrote: ** I could be wrong (probably), but I think you would have to use a temp field, put the text in it, and send it as a

Re: Help Please - Crystal 10 problem

Hi Brian, Make sure that your mid tier web reporting is configured to use the DSN that is in your reports. I have found that if a report uses a datasource other than the one defined in the mid-tier web reporting settings you will be prompted for a password. It will work however once you do that.

Re: Big fan of Remedy Developer Studio?

is beefier than test) I may just turn it on the next time we do MS patching? I have just started to look at it but so far I am enjoying all of the features that are now available (Search, Relationships, Analyze). Thanks Rod! Jason On Tue, Feb 2, 2010 at 6:43 PM, Rod Harris r...@smapps.com.au wrote

Re: Big fan of Remedy Developer Studio?

Jason, I agree, there are a lot of great features in the new dev studio and its worth taking the time to get used to them. I think you missed the most important new feature for me though. That is the ability to Show Relationships and then easily navigate to the related workflow. This feature

Re: Help with Filter Functions

Hi Kevin, You have found correctly that the string functions don't support wildcards/regular expression functionality. The [a-z] wildcard is supported by the LIKE operator however. You can create a simple loop via a filter guide to move through the string until you come across a matching

Re: Data types are not appropriate for relational operation, 313, error message

not taking the first time is gets old fast.  I am afraid to do the initial load of building the relationships.  But in general I LOVE the Dev Studio. 3 Jason On Thu, Jan 7, 2010 at 3:57 PM, Rod Harris r...@smapps.com.au wrote: Hi, Yes this is a problem with patch 3 of DS. I have found that you need

Re: Data types are not appropriate for relational operation, 313, error message

Hi, Yes this is a problem with patch 3 of DS. I have found that you need to do 2 things to avoid using the old admin tool for editing some qualifications. 1. Use the button to open up the expression editor. 2. Replace all enums with their numeric equivalent. (Not just the new one.) Failing to do

Re: fields orderer in emails notifications

It seems that Frank is right and the ability to order fields in a notify action via a special view is a little known new feature in 7.0 and later. Here is an excerpt from the workflow objects 7.5 guide. * By default, the order of fields included in an email

Re: ITSM 7.0.3 - Tracking Work Effort

you can build reports that track time spent on tickets in a very detailed way. Hope this is enough to help you. Let me know if you need more details. Good luck. I think you will find that this minor change is well worth the effort. Rod Harris 2009/11/25 Chowdhury, Tauf tauf.chowdh...@frx.com

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

Yes Misi, I too am seeing the same bugs with the way that the dev studio parses qualifications expressions. In patch 2 I found a number of perfectly valid table field qualifications were being rejected by the parser. In patch 3 this is not occuring but it is removing parentheses in set fields

Re: Remedy 7.5 ODBC - Join in Query

Hi Kali, The ODBC driver provided by Remedy is not intended to provide database level access to the system. It is a read only ODBC driver for reporting purposes only. This is unlikely to change in any future version of Remedy as there are already many more appropriate ways to write to the Remedy

Re: Duplicate notifications on helpdesk modify

Hi Robert, ITSM has some rather complex workflow and quite often it will do two updates on the ticket for one user update. You have to exclude the second update. One thing you could try is to exclude the second update caused by syncing the worklog by adding ('z1D Action' != SYNC_WORKLOG to your

Re: Resetting records.

Check out the earlier thread on this topic Refresh record PERFORM-ACTION-TABLE-REFRESH 1020 The solution ended up being the above to refresh the results list. 2009/11/13 Alexander Straph azstr...@yahoo.com: Hello. Trying to find out if there is a run process out there that resets a record.

Re: Developer Studio Filter Qualification Question

Not sure if others have the same issues or not. The big issues for me are that the syntax checker in dev studio doesn't seem to like search menus that reference fields on the current form in the qualification. I have to revert back to the admin tool for that. Another issue is that it often won't

Re: OT: Update of free RRR|Chive data migration tool

from prod to dev 3. run test 4. Examine results 5.Go to step 1 Thanks for this excellent utility. I'm still discovering new uses for it and I have an ever growing number of rrrChive config files for various things. It's so simple yet so powerful. Rod On 29/09/2009, Rod Harris r

Re: OT: Update of free RRR|Chive data migration tool

-Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: October 1, 2009 8:31 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Update of free RRR|Chive data migration tool Hi Misi, So far so good. Now I don't

Re: OT: Update of free RRR|Chive data migration tool

Hi Misi, Excellent work. I will let you know how it goes. Rod On 26/09/2009, Misi Mladoniczky m...@rrr.se wrote: Hi Rod and others, I have now added the functionality to handle audit- and archive-forms in version 2.06 of RRR|Chive. I have added an option called target_disableaudit=YES,

Re: Refresh record

I think what you are trying to do is best done by doing a commit changes or the equivalent run process perform-action-apply Rod On 24/09/2009, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** Hi All, Requirement: I have a button in a Form called as ‘Refresh’. When I click that

Re: Refresh record

changes or perform-action-apply will commit the values to the database and change the Last Modified By = the current user who is refreshing the ticket. That’s not acceptable. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Rod Harris *Sent

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