Cullom <
lee.cul...@northcraftanalytics.com> wrote:
> **
>
> Keith,
>
>
>
> To answer your question, less than 1% of the roughly 1,200 U.S. customers
> would be doing this today. If people are hosting Remedy in a cloud, it’s
> Remedy on Demand. If they
**
Unisys has a cloud based Remedy offering - Unisys Edge BMC Remedy SaaS
http://www.unisys.com/offerings/service-management/edge-service-management-by-unisys
We have it hosted two ways - Unisys Secure Private Cloud for some of our government customers and MS Azure for other customers.
1.
Keith,
To answer your question, less than 1% of the roughly 1,200 U.S. customers would
be doing this today. If people are hosting Remedy in a cloud, it's Remedy on
Demand. If they did, it would be with Amazon EC2.
Of course, you're a statistical anomaly to begin with, in that you've remained
Hey,
How many of you are hosting your Remedy system(s) in a cloud-based
environment? If you are then:
1. What version?
2. Custom apps or ITSM or both?
3. Which OS DB combo used?
4. Any integrations?
5. Pros cons for moving to cloud?
I've been asked to look
Thanks Abhijit I appreciate your response.
On Fri, Jan 30, 2015 at 2:53 AM, Abhijit Hendre abhihen...@gmail.com
wrote:
**
Hi Shamhoon,
I am not user of Remedy OnDemand but have been supporting this product for
few years now.
*Performance* - Remedy OnDemand has proven performance track
Hi Shamhoon,
I am not user of Remedy OnDemand but have been supporting this product for
few years now.
*Performance* - Remedy OnDemand has proven performance track record due to
its ability to scale as per need. This is possible due obvious reason that
its published over cloud and provided to
Hi All,
My company is in the process of evaluating Remedy OnDemand, I have done
some research myself but want to put it out here to get some information
regarding performance and how flexible BMC is in allowing customizations.
Users who are using RoD please share your experience.
Thanks
Could somebody from CapGem call me re: Remedy On Demand hosting.
We have a number of customers that would like to host Kinetic Request/Task
in the same cloud environment as Remedy On Demand.
(I have poked around - but have not easily found contacts)
Thanks,
-John
--
*John Sundberg*
Kinetic
Remedy On Demand supports multi-organizational tenancy, yes. It's the same
code that is used for on-premise installations, so it supports the same
user-facing feature set.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc
Hi David,
Thanks. Does it alsosupport DSO with an on premise instance of a customer?
Regards,
Karthik
On 14 September 2012 19:43, Easter, David david_eas...@bmc.com wrote:
**
Remedy On Demand supports multi-organizational tenancy, yes. It’s the
same code that is used for on-premise
: Friday, September 14, 2012 7:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on Demand Question
**
Hi David,
Thanks. Does it alsosupport DSO with an on premise instance of a customer?
Regards,
Karthik
On 14 September 2012 19:43, Easter, David
david_eas...@bmc.commailto:david_eas...@bmc.com wrote
David
Is that a yes or a no?
John
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representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Friday, September 14, 2012 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Remedy on Demand Question
David
Is that a yes
, September 14, 2012 7:36 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Remedy on Demand Question
** **
**
Hi David,
Thanks. Does it alsosupport DSO with an on premise instance of a customer?
Regards,
Karthik
On 14 September 2012 19:43, Easter, David
It's not a yes or a no because the question isn't a yes or no question.
The question seemed pretty clear and simple: Does RoD support the AR
System DSO feature?
Potential answers: Yes, no.
Personally, I think the answer is no, and I can appreciate why it would
seem odd to use a replication
Well, the need is to integrate an existing ROP instance with a planned ROD
instance. I know we could use web services. However, i am trying to
evaluate other options as well like DSO.
- Karthik
On 14 September 2012 23:30, John Baker jba...@javasystemsolutions.comwrote:
It's not a yes or a no
: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on Demand Question
**
Well, the need is to integrate an existing ROP instance with a planned ROD
instance. I know we could use web services. However, i am trying to evaluate
other options as well like DSO.
- Karthik
On 14 September 2012 23:30
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Remedy on Demand Question
**
Well, the need is to integrate an existing ROP instance with a planned ROD
instance. I know we could use web services. However, i am trying to
evaluate other options as well like
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on Demand Question
**
There are multiple helpdesk tools(Remedy and Non-Remedy) in different locations
across the globe. An integration is planned with one ROP instance that is used
by application support to server all the loctions. In current
Hello everyone,
Do you know if BMC allows multi-tenant operating model on Remedy on demand,
if a customer intends to go on ROD?
Regards,
Karthik
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Can anyone who uses Remedy On Demand verify whether BMC uses only Windows
2008/SQL Server 2008 or whether it provides its customers options? The customer
I am working with is trying to get this information and is getting a run-around
in sales.
Also curious if anyone has any insight into why
representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Hurtt
Sent: Thursday, July 05, 2012 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Remedy On Demand Architecture
Can anyone who uses Remedy On Demand
David,
Thanks for your reply. However, can you confirm that the platform is currently
W2008/SS2008?
Some customers *do* care if their data is not on Oracle, even if they cannot
get to the underlying infrastructure. (Personally, I have never understood
that, but I have never been involved in
, 2012 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy On Demand Architecture
David,
Thanks for your reply. However, can you confirm that the platform is currently
W2008/SS2008?
Some customers *do* care if their data is not on Oracle, even if they cannot
get to the underlying infrastructure
as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Ferguson
Sent: Wednesday, February 22, 2012 6:38 PM
To: arslist@ARSLIST.ORG
Subject: Remedy on Demand question
** Does
:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *David Ferguson
*Sent:* Wednesday, February 22, 2012 6:38 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Remedy on Demand question
** **
** Does Remedy on Demand provide an ODBC connection
*Sent:* Wednesday, February 22, 2012 6:38 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Remedy on Demand question
** **
** Does Remedy on Demand provide an ODBC connection to the underlying
database? That be used to run a query for example in Crystal Reports
on-site. If not how have other
representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Ferguson
Sent: Thursday, February 23, 2012 8:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on Demand question
** Thanks David, how would I access
@ARSLIST.ORG
Subject: Re: Remedy on Demand question
** I have heard rumblings of a PAAS -- Platform As A Service.
Where -- you can get raw Remedy and skip the ITSM --- is this true?
From my experience -- this could be quite nice...
As -- you REALLY REALLY REALLY REALLY REALLY (^ 1000) don't want
Hello,
David appears to have forgotten to mention SSO Plugin, the only SSO product for
BMC products that's been thoroughly tested with third party SAML providers. So
you can deploy SSO Plugin for RoD and integrate with your corporate
authentication infrastructure for true SSO over the
Does Remedy on Demand provide an ODBC connection to the underlying
database? That be used to run a query for example in Crystal Reports
on-site. If not how have other users accomplished custom reporting? Is
there an easy way to export information and build a reporting datamart?
thanks
are bing replaced by Remedy on Demand. Up until recently I have not been
allowed to be involved as they were hoping it would all run out of the box.
However, they now need some work doing to get the RoD system to talk to
our other systems (Sophos anti-virus emails from PCs and interaction
are bing replaced by Remedy on Demand. Up until recently I have not been
allowed to be involved as they were hoping it would all run out of the box.
However, they now need some work doing to get the RoD system to talk to
our other systems (Sophos anti-virus emails from PCs and interaction
Dear Listers,
After almost 15 years of service our custom built AR System applications are
bing replaced by Remedy on Demand. Up until recently I have not been allowed
to be involved as they were hoping it would all run out of the box. However,
they now need some work doing to get the RoD
Joe
(4) SSO is possible, but BMC do not have a coherent strategy. We've integrated
SSO Plugin into RoD-style environments as companies delivering services to
third parties is becoming ever more common.
However, on the wider discussion, RoD seems one step towards www.salesforce.com
style
Listers,
I want an end user (both user as well as admin/developer user) perspective..
I’d like to hear from those who have used the Remedy systems on site and then
decided to take advantage of the possible advantages that come maybe with some
disadvantages smiles of hosting it off premise by
@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Date: Fri, 11 Nov 2011 14:35:11 -0600
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Question about Remedy on Demand (RoD)..
**
Listers,
I want an end user (both user as well as admin/developer user
Hello,
One of our clients is considering RoD and was given this information by BMC,
which I believe is a pre-prepared script for when the question is asked:
The OnDemand team has developed and offers an SSO AREA component and companion
authentication library for mid-tier that can be configured
I'm surprised they don't support SAML based authentication. It's the
standard way to handle authentication in the cloud space.
Axton Grams
On Fri, Oct 28, 2011 at 7:43 AM, John Baker
jba...@javasystemsolutions.comwrote:
Hello,
One of our clients is considering RoD and was given this
Axton: SAML doesn't appear to have taken off, we've been asked to support it
about once in 2 years, and we found a much better solution for the client. It's
very much over complicated, and OpenID seems to do it better. We've produced a
video of this functionality:
for the actual authentication of
the end-user?
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: October 28, 2011 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Remedy on Demand - integrations
Hello,
One of our
Daniel,
It wasn't an advert. I was following the thread: OpenID and SAML are of a
similar background and aim to achieve a similar outcome.
Does our solution require an onsite third party tool? No, it doesn't, unless
you count an AD as a third party solution. But if you had a third party
John,
You didn't ask if there was a (competent) Single Sign On solution?
John
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OK - I'll bite -- is there a reasonably working SSO for RoD???
-John
On Oct 26, 2011, at 2:37 AM, John Baker wrote:
John,
You didn't ask if there was a (competent) Single Sign On solution?
John
___
: Remedy on Demand - integrations
OK - I'll bite -- is there a reasonably working SSO for RoD???
-John
On Oct 26, 2011, at 2:37 AM, John Baker wrote:
John,
You didn't ask if there was a (competent) Single Sign On solution?
John
] On Behalf Of John Sundberg
Sent: Wednesday, October 26, 2011 04:40
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on Demand - integrations
OK - I'll bite -- is there a reasonably working SSO for RoD???
-John
On Oct 26, 2011, at 2:37 AM, John Baker wrote:
John,
You didn't ask
Phil
I do appreciate what you state and understand completely. I guess you're
saying, the solution is to use SSO Plugin :-)
John
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: Wednesday, October 26, 2011 1:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on Demand - integrations
OK - I'll bite -- is there a reasonably working SSO for RoD???
-John
On Oct 26, 2011, at 2:37 AM, John Baker wrote:
John,
You didn't ask if there was a (competent) Single Sign
Does anybody know how integrations are supposed to work with ROD?
Meaning - if you have a tool that monitors a log file -- and an error is found
and you want to create an Incident - what are your options?
Can you use the normal Remedy Java API to do so - or do you have to use
WebServices --
Good morning/afternoon/evening Listers,
Column will be hosting a number of events that showcase on ITSM 7.6.03 and
Remedy On Demand. I know many of you are outside the US, but perhaps you’ll be
here on holiday and will attend anyway ☺
I would have attached the invitations, but ARSList would
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