Joe,
If you look at the log files generated it:
- parses the flat data flat file
- gets the .tbl file containing the data mapping definition
- does some analysis of each field in the data mapping definition
- does some analysis of each field in the CMDB that is referred to
- creates the records
From patch 4 readme:
SW00271016
The length of the Group List field (Field ID 104) on the User form was
incorrectly shortened during an upgrade. This field now retains
length 4000 when it has been set.
--
Jarl
On 10/2/07, Rick Cook [EMAIL PROTECTED] wrote:
**
Patch 4 of 7.0.1 increases that
Hi,
I currently have a customer who needs to be able to see *all issues*
which they generated (through the RC). Currently the RC will only show
all of the issues that the logged in user generated.
Does anyone have any experience with providing the requestor console
users with an overview of *all
Hi Eli
Could you perhaps tell me what size your company is. About how many
departments/business units, how many users, how many approvers per
department/business unit?
Thanks
Mel
On 9/26/07, Eli Schilling [EMAIL PROTECTED] wrote:
Hi Melanie,
We have 4 different approval processes and they
How can I find what AL this is looking at. Nothing shows in the AL logs
when it fires
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
___
UNSUBSCRIBE or access
John,
All it is doing is to fire any other Active Links that have a Menu
Choice as the fire option for Field with ID 2608.
Hope this helps,
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as
I had to implement a similar request for a client and added a new table field
that used the overview console so that they could see both Incident and Changes
that they were the Requester. I then created a new Requester Read Only for
Incident and Change and provided each user with a Incident
I was wondering what the opinion of patch 4 is? Does it seem to be
stable?
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM
From: Action
Hi.
Due to corporate security policy I was requested to set a range of ports for
ARS services. I have unsuccessfully tried to do it by changing ar.cfg and
nfy.cfg. I would be grateful for any information on how to configure
portmapper to use a specific set of ports.
Configuration:
ARS 3.1
Thad,
Thanks much. Your point is right on mark. Within the escl log, there
were multiple TID ids both circling around the firing. Ok, now that is
identified. And I am far from a newbie. In attempting to turn the
Esclations off, it is my understanding that you go to the admin tool,
and on the
The Requester Console only shows the Service Requests and do not show
non-service request associated Incidents oe Changes.
-Original Message-
From: Runar Helle [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 3 Oct 2007 9:05 am
Subject: Requester Console - Not displaying all
Hi,
We seem to have encountered a strange problem. Incidents reported via the
Requester Console is visible to the end user, but Incidents created by Help
Desk staff in Incident Management Console is not.
All incidents are visible in the Incident Management Console, so our Help
Desk can
Wondering the same thing myself. After upgrading to patch 3, we had
production outages as a result and had to roll back in the middle of
the week.
Axton Grams
On 10/3/07, Nall, Roger [EMAIL PROTECTED] wrote:
**
I was wondering what the opinion of patch 4 is? Does it seem to be stable?
Good morning,
The overview console should give you the view you need.
Howard
On 10/3/07, Runar Helle [EMAIL PROTECTED] wrote:
**
Hi,
We seem to have encountered a strange problem. Incidents reported via the
Requester Console is visible to the end user, but Incidents created by
Help
Yep done that, but the CIO does not want to click in different
locations. He wants click in one location (the row in the column) and
select the radio button.
*Rocky*
Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Ph#1: 214-567-8874
Ph#2: 325-884-1263
Hi,
I can use ARSPerl to create new entries in various forms but I can't
seem to easily find a way to determine if a particular entry exists in a
form.
For example, I need to determine if a given user exists in the form
SHR:People.
I can use the ars_LoadQualifier call to input the query
This one that probably often trips people up; if you set the field to
null, the TR value will be null.
The TR value represent the current transactions value, if no change
occurred in the transaction, then the TR value is null
The DB value represents what was last committed to the database; prior
Hi Nyall,
The ars_GetListEntry() should supply the answer for you.
%entrylist = ars_GetListEntry()
if keys %entrylist 0
{
...
}
Hi,
I can use ARSPerl to create new entries in various forms but I can't
seem to easily find a way to determine if a particular entry exists in a
form.
For
Nyall,
The next call would be:
%entryList = ars_GetListEntry($ctrl, SHR:People, $qualifier, 0, 0);
If (%entryList)
{
# The person record is found
}
Else
{
# person is not found
}
HTH,
Thomas Worth
IT Prophets, LLC
[EMAIL PROTECTED]
-Original Message-
From: Action
OK, I thought I had this figured. So if while modifying a ticket, you
change a field that previously had a value, to NULL (blank) then the TR
value is NOT NULL.
I need more coffee.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 8-226-1805
Hi,
Thanks.
Can you please elaborate that? Are you talking about Service Type* under
Classification?
I tried to register a new Incident with User Service Request as Service Type,
but I can still not see the incident in the Requester Console, even after
logging back in again. It is visible in
Hi,
To check if a field has been changed, you can use the following syntax:
('Field' != 'DB.Field')
To see if a field has been changed and set to something other than NULL:
('Field' != 'DB.Field' AND 'Field' != $NULL$)
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR
Thanks for everyone who responded! I tried Norm's last suggestion first
and it worked- 'Product' LIKE $Product$ + %
Also, thanks for the explanation Joe!
Chris
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L.
Hello List,
I am facing one such error because of which DSO stops transfering the data to
another system and at that point of time following type of errors starts
populating in arerror.log.
Once we restart the ARSystem it works well.
Is this relate to the Oracle/Unix system file space.
Any
Let me get this straight.
1. You open an incident for a customer.
2. There is no Service Request created.
If that is the case there is a toggle (and I will try to find it) that will
cause the system to create a Service Request when an incident is created.
We also created some rules
Andy,
As Axton said TR.field really is the value of the transaction.
If a field doesn't change then the TR.field is null. There isn't a
transaction because the DB.field and field are the same.
If a field changes TR.field evaluates to what was just entered. So if
you change a field from Hello
I thought everyone was saying that if I set a field to NULL (that
previously had a value), the TR value would NOT be NULL?
I am getting confused. I may need to take a break for coffee and a
cigarette to clear my head (-:
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power
Marcus,
You set the ports through the admin tool which adds the information to
the config files (yes you can add them directly to the config files).
The server will then use the defined ports.
When the desktop client is started, it makes a UDP call (port 111) to
port mapper which will return
Hi,
Thanks, but I cannot seem to find any overview console as a Requester, only as
a Support Staff.
Regards,
Runar
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Howard Richter
Sent: 3. oktober 2007 15:25
To:
The failure is on the Assigned to group of SHR:ConsolidatedList, confirm the
field size on both servers are the same.
-Original Message-
From: Manish SINGLA [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 3 Oct 2007 8:51 am
Subject: Pending distributed operation for this entry
There is a form called Service Request that is used by the Requester console to
provide the requester with details of their Incident/Change. This form had
workflow that pushes the data to either the Incident or Change form.
-Original Message-
From: Runar Helle [EMAIL PROTECTED]
To:
Finity IT has an immediate need for a remedy developer in the Washington DC
area. The position is to assist in upgrading ITSM 5.5 to ITSM 7.0 and
day-to-day Operations and Maintenance. The ideal candidate will have 3-5 years
remedy experience. ITSM experience is required. The candidate will
If your want to use the Overview console on the requester console you will need
to add a new table field with the appropriate qualification.
-Original Message-
From: Runar Helle [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 3 Oct 2007 8:57 am
Subject: Re: Requester Console - Not
Hi Rocky,
Not the best options but here are a couple possibilities:
If your table doesn't have drilldown enabled, you can have an active link fire
on Return/Table Dbl-Clk for the table. When the radio button is
double-clicked, the active link fires.
If a user only single clicks the radio
The field Create Request (Flag_Create_Request) 301674600 on the HPD:Help
Desk form controls whether or not a new Incident (created by support
staff) will also create a matching Service Request visible to the
customer in the Requester Console. Its default value is No. We
initially modified our
All,
I need to build a temporary test server on the same box that development is
on and I am going to try something to save a couple of days of work, but I
am not sure it will work. My licenses were built with multi server enabled
and I am on Solaris.
1. I was going to copy my binaries from
Hi,
Thanks. This has solved it for me.
Nyall
Thomas Worth wrote:
Nyall,
The next call would be:
%entryList = ars_GetListEntry($ctrl, SHR:People, $qualifier, 0, 0);
If (%entryList)
{
# The person record is found
}
Else
{
# person is not found
}
HTH,
Thomas Worth
IT
*
I know we all hate to read manuals, but check out page 340 in the Incident
Management configuration guide.
Howard
*
On 10/3/07, Roger Justice [EMAIL PROTECTED] wrote:
** There is a form called Service Request that is used by the Requester
console to provide the requester with details
Hi,
Thanks! It did indeed fix the issue.
I will most definitely print out page 340 to our external consultants who will
be here in tomorrow morning.
Regards,
Runar
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of
Have you thought about writing it as HTML and using br / as the
break?
**
Joe D'Souza [EMAIL PROTECTED] 10/2/2007 4:51 PM
Mark,
Run Process perhaps treats the end of line as a carriage return and
terminates it there..
Instead of Run Process use a Set field operation and use the
OK, I think after a few cups of coffee I am now able to comprehend this.
TR.Field != $NULL$ should fire anytime the field is changed, unless it
is actually set to NULL.
That is rather confusing to simple minded folk such as myself (-:
Andy L. Mayfield
Sr. System Operation Specialist
Alabama
If the field is a required field, I will use 'TR.Field' != $NULL$. If
it's not then I use 'Field' != 'DB.field' with the exception where I
want to make sure that it fires for all changes except when the field is
NULL then I use 'Field' != $NULL$ AND 'Field' != 'DB.field'
Dave
-Original
From the documentaion, the function:
public void initialize(ARPluginContext context) throws ARException {}
should be loaded when the pluginserver start.
An initialization routine called once at startup load time for each
plugin that is loaded. The plugin can do all its initialization and
setup in
I created a ticket with BMC and they looked at the logs and said that we
needed to increase our Java Heap size to 1GB. We have a Windows 2003
Mid Tier server with 2GB of RAM (7.0.1 Patch 3) and there are other
apps on this server, so 1GB seemed a little excessive, so I asked Is
there a formula
Make sure your development server and the new server you are setting up are
not using the portmapper and connecting using specific ports for each of the
servers.
--
Shyam
- Original Message -
From: Howard Richter [EMAIL PROTECTED]
Newsgroups: gmane.comp.crm.arsystem.general
To:
Something else to try is using OLE Automation:
Use the FileSystemObject
Select object IFileSystem3 Object
Select method ITextStream* CreateTextFile
Add Method (enter parameter for file name)
Select object ITextStream Object
Select method void Write
Add Method (enter parameter of text)
Save
How about the email engine install folder (/usr/ar/AREmail/servername)
or config properties?
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Shyam Attavar [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
I have a C based arfilter plug-in. The logs are available at:
http://arswiki.org/projects/arfprng/wiki/UserDocs
Looks like ARPluginInitialization is only called when the plug-in
server is started.
Axton
On 10/3/07, Jarl Grøneng [EMAIL PROTECTED] wrote:
From the documentaion, the function:
Thanks,
Then it seems like there is a difference in how the java plugin-server
loads the java-plugin.
--
Jarl
On 10/3/07, Axton [EMAIL PROTECTED] wrote:
I have a C based arfilter plug-in. The logs are available at:
http://arswiki.org/projects/arfprng/wiki/UserDocs
Looks like
Mark,
How about the Log to file action in a filter? ( I think that is what
it is there for. )
Yes:
you get more than just the one field
you have no say over the format of the file...
But that was not part of the requirements either. :)
If you want more control... how about using the
Listers,
I have ARS 7.1 with Change, Problem Incendent, Asset, SLM and CMDB 7.0.1. I
installed Ptach 4 of each version initialy. I am now trying to install Patch
5. It has failed on 2 seperate servers multiple times. It fails on importing
some of the definition files. Has anyone seen this
Just to confirm
Did you really mean ARS v3.1?
I am not sure if v3 actually used _only one_ TCP port. I think it
might have used one TCP port per RPC queue that it spawned. ( If
memory serves, you could tell the server at what TCP port to start at,
but it incremented by plus one for the next
Also, it could have a value if the record update is the result of a push
fields from somewhere else. One way to get a handle on this is to run a
short SQL log and find the update statements. If a field is included in
the SET clause, the TR concept applies, whatever the actual value.
My two
We use ITSM7 and have a heap of 1gb. I would leave it at 1gb even if we
were just ARS -- in order to avoid the message you get. :-) I'd set it
to 2 if I could.
Are you constrained with memory on your web server? Why not set it at
1gb?
--
Tony Worthington
Sr. Technical Analyst
Kohl's
Axton and Dave are right. My mistake earlier.. I validated what I stated on
my last email and yes, TR = NULL when you reset a field back to NULL. My
apologies for causing some confusion..
Like Axton said this often trips out many people. When in doubt you can run
a simple test to verify TR
David,
Did you put your servers on a development cache mode?
If not roll back to pre-patch 5 (assuming you got a DB backup pre-patch 5
install). Then put your server(s) in a development cache mode. Then attempt
the install.
If you still get these errors or if you have got them after attempting
If analyzing a flat file is what is taking time, then I'm afraid there is
nothing you can do to speed up that..
Having said that.. what sort of analysis does it perform? Does it compare
the information in the flat file against information that may already be
within the database? Is that what
You will need to modify your armonitor.conf file too.
What do you mean by relicense the server - reuse the development license?
If so, that won't work. You will require a fresh license apart from the
license you got for your development server. Each server license has a
remedy server Id and you
Developer Cache mode was turned on. I also tried importing the def files
directly and they failed. Has anyone succesfully installed patch 5 yet?
On Wed, 3 Oct 2007 13:19:24 -0400, Joe D'Souza wrote
David,
Did you put your servers on a development cache mode?
If not roll back to pre-patch
I was wondering if anyone knows of a way or has heard of a way to
automatically create child tickets after clicking on the save button
of the parent ticket. My company wants to create these child tickets
automatically instead of having to manually input them. They are
asking for 14 additional
How about just using a PUSH FIELDS with CREATE A NEW REQUEST if no
matching requests are found? Use a blank PUSH FIELD IF qualification and
Remedy will create a new record in the child form each time the AL is
executed. You can create as many of these actions as you want (14).
Norm
What kind of child tickets? What are they supposed to contain? Do the child
tickets have the same static information or does the creation of each parent
ticket create distinctively different kind of child tickets everytime? If so
what are the rules that govern the contents of these child tickets?
How would I change the CTIs though on the child tickets? I was
wondering if I could create macros for the different types of tickets
they want, then have an AL that fires when they create the first
ticket and do the Run Macro action off the AL so it would
automatically create all 14. Or would
They want to use this when they decommission a store.
They want to have 14 tickets total created all with different CTIs,
Summaries, and Descriptions. The same requester would be on each
ticket though. So pretty much they only want to manually create one
ticket and upon hitting the save button,
I have.. on more than 1 system..
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of dcharters
Sent: Wednesday, October 03, 2007 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Patch 5 failing
Developer Cache mode
Well, if you ever worked with me, you know one of my mottos in Remedy
development is this: NO MACROS!
How are the CTIs on the 14 child tickets supposed to be determined? Once
you decide that, I bet it can be automated and then you just push those
determined values using the PUSH FIELDS action.
I'm with you, but how is the different information determined?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, October 03, 2007 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Automatically
Macros are definitely not what you would want to do for a core operation
such as a save as that would mean that it would be useless over the web if
you ever web enable your operations..
You want to use some sort of configuration that would tell the system that a
particular ticket needs these
Each time they decommission they only use a specific set of CTI's.
So every time they did a decommission on the specific ones would be
used and they are only used in this scenerio.
I'm with you on the macros, I'm not a big fan of them either...
On Oct 3, 2:23 pm, Kaiser Norm E CIV USAF 96
Well the summaries are mapped to specific CTIs. I have no idea how to
get the different descriptions to populate since they would be
different for every ticket.
On Oct 3, 2:30 pm, Joe D'Souza [EMAIL PROTECTED] wrote:
Will the Summaries and Descriptions be static just like the CTI's are
static?
Okay, I would suggest the following:
Create an intermediary form. On this form, you will have a 'Keyword'
field.
Now, whenever your parent ticket is closed (being a store is
decommissioned) you push an update to all matching requests to the
intermediary form.
You will need to push probably at
I am doing a similar thing with New Hires and Terminations. I created a
Filter that fires on submit with a run if qualification that uses the
summary as one of the values. From there I fire a Filter guide that
contains all the actions to create the CHG:Task forms as child tickets.
Thanks,
This all sounds like Predefined Task sets we used in HD v5 but I'm sure
follow through to ITSM. You have the Change created and on the Tasks tab
you select the Predefined Tasks button and select the set you want. They
all need to be defined in the Task templates and Predefined Tasks forms.
Once
Will the Summaries and Descriptions be static just like the CTI's are
static? If so where will the Summary and Description come from? The parent
ticket? How do you plan building the Summary and Description?
Joe D'Souza
-Original Message-
From: Action Request System discussion
I need to open a form using the Flash Board Drill Down feature. However, I
do not want the default view to be displayed. How can I specify a different
form view from the Flash Board Drill Down?
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext.
I'm trying to write up a best practice on being able to keep track of
Forms/AL/Filtersect. from the ones out of the box ones.
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Here is some helpful info found on the BMCDN (Remedy Developers Community).
http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=531externalID=188fromSearchPage=true
Seth
From: Action Request System discussion list(ARSList) on behalf of John
A few of the basic rules:
- Never delete ANYTHING. If you don't need a field, hide it. If you
don't need workflow, disable it.
- Don't repurpose unused or unneeded fields or workflow objects for
unrelated purposes, as it complicates both your ability to expand the usage
of those
Jaimie,
I think all of the responses has gotten you to where you want to go. The
only thing that I would add is this:
Add a table field to the Parent ticket form that references the
configuration form for the 14 child tickets. I would then run a filter
guide over this table on submit of the
Anyone have Clear Case (7.0.1.0) integrated and working with Remedy ARS
(6.3)?
Trying to use source control and other developers can hi-Jack a
checked out object
Thanks, Doug
Doug Tanner
Senior Developer
Remedy Skilled Professional (RSP)
(704) 328-3178
[EMAIL PROTECTED]
Rick outlines some very good points here.
I would add this: When modifying out of the box Active Links and Filters,
first rename the Active Link or Filter with the prefix or suffix, THEN copy
it to the OLD (out of the box) name by removing the prefix or suffix. By
doing it this way, if the
Jarl,
I can confirm Axton's observations with C++ plugins, but only circa v6.x.
Would you conclude from your logs that 7.1 Java Plugin is patterned after
the Servlet lifecycle model?
Is there any overlap of the Plugin JNI libs with the previous
ARS-Java-client JNIs?
Have you looked at the
Scott,
You could avoid using a table field as well as pushing data into the
configuration form. You could do this by creating display only fields on the
parent form to contain the information you want from the configuration form.
Then when initiating the filter guide set a display only counter
A very minor addition to all your responses. Make use of the Change History
tab of the workflow, fields, forms etc when making any major changes. Always
helps.. You do not have to dig up documentations etc if you have records in
the Change History tab describing what changes and why they were
I'm not saying servlets were involved -- it just appears that the
initialization logic follows the servlet lifecycle specification.
I'm thinking out loud here to understand why the behavior may be different
between C++ and Java Plugin, but am speculating that the Java Plugin JNI
(which, I
I'm not sure how it could be more efficient than a server side table field
and seems to require much more work. Rather than determining the next
record this method already determines this for you as you are just looping
through the table. We're talking about looping through 14 records, so I
don't
I can almost bet I heard somewhere (possibly Remedy Support), a few versions
ago (I think during V5 days), that allocating about 4 MB per expected
concurrent web user is a fair algorithm to arrive at the expected web server
memory usage. I can't see how that might have changed significantly since
All,
I'm trying to create a VB script to Open the User tool, Login, and Open
a form.
I was able to pull some of the examples. But they don't work.
Here's what I tried:
Dim App
Dim ARForm
Dim sessionId
Dim Description
Set App = CreateObject(Remedy.User)
sessionId = App.Login(Login
That's true. For 14 records that might not really be a biggie.
I remember using a server side table field for a record count much greater
than 14 (but not larger than a few hundreds) where it would take about 5
seconds for an operation to complete. That's about the time it took to load
that table
To all thanks.
It sounds like I have the correct thought process and Joe I know I need new
licenses for that server. When I said relicense, I meant it due to the fact
that it will see the first servers licenses and I need to apply the new
ones.
Once again thanks to all.
Howard
On 10/3/07,
I am a big fan of packing lists for development processes.
I would suggest that you create at least two packing lists.
A) OOB objects that were replaced/changed/disabled
and
B) New objects that were added to the OOB
Those two lists would give you a shot at being able to detect how your
Classification: UNCLASSIFIED
Caveats: NONE
Has anyone successfully setup a Mid-Tier 7.1 on Linux Apache Tomcat
5.5.23
When I try to log into the the Mid-Tier to configure it, I get the
following message:
HTTP Status 500
Root cause:
java.lang.UnsatisfiedLinkError: CCPUtilApp
This site has a nice tutorial on the parent child creation automation.
http://www.buoyantsolutions.net/ARS_Education.html
Thanks,
Andrew Baxter
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, October 03, 2007
Hi Matt,
I could see why the first scenario did that. It's the VB app that has a
handle on the called app, so when your app closes, so do all processes
spawned from it.
In the second...somethings missing and I can't place my finger on it,
but, to answer your question, according to the KB:
Was just checking.
Another suggestion would be to use 2 separate Unix logins to start the
services for accountability. Its not absolutely necessary to do so but would
be good to have at some point especially if you would want 2 independent
teams to use the 2 different instances for the purpose of
Matt's is a very good suggestion.
The very big pitfall that always lurks is when an OOB workflow object
becomes something(s) else due to a BMC patch or upgrade.
For example, suppose you have an OOB Active Link named OOB:ActiveLink1.
Using a prefix, you create your custom version of the object
The issue with this...
Aruser /user=Demo /password=remedy
Or
Aruser -user=Demo -password=remedy
...is that he wants to open a specific form. This will open the UT, but
not the form he wants.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Guess that's what I get when I blink. :)
Matt, I don't suppose Mid-Tier is an option for you, is it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, October 03, 2007 1:58
Dear BMC, would that pronouncement include any change that fixes a broken
process months before BMC gets around to it?
(pause for response, hear only crickets chirping...)
Didn't think so.
Rick
On 10/3/07, Seth Wrye [EMAIL PROTECTED] wrote:
As I was told in my most recent CMDB training class
The trick with using VB is that you need to force the user to interact
with the UT and take ownership away from VB. I do this in one of my
programs by having an active link open a message box. This forces the
user to interact with the UT and take ownership away from the program.
Make sense?
Mark
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