There are command line utilities that can be used to create and manage the
cert7.db and key3.db files - installation of Navigator is not necessary;
http://www.mozilla.org/projects/security/pki/nss/tools/
Mark
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
Hello Carey,
nbsp;
The header was included in the XML sent to the Mid-Tier but still failed. I
tested with a default user in the Mid-Tier config Tool and without. Still the
same error.
nbsp;
Here is the xml:
lt;?xml version=1.0 encoding=utf-8?gt;
lt;soap:Envelope
Morning All.
Does anyone know where the return values for the $OS$ keyword come
from? I am resurrecting a bit of workflow to get users to update their
Windows User Tool version if their are using Windows Vista. I currently
collect login information and one item I collect is the value of the
This looks right to me too. Just to test -
try a simple set field and specific in your qualification a record you know has
a login - VALUE = function|lower($Login$). Does that work?
If yes, try this next. (If not, file a support ticket ;) )
Next - Try modifying the qualification query to $Login$
Ian
You can use the $OS$ keyword which is fine, but you may want the
$VERSION$ keyword instead?
OS The operating system of the machine on which a process is
running. You can
use this keyword to build workflow that executes conditionally
based on the
current operating
Kathy,
If you are trying to run BO Crystal Reports XI .rpt files through the
Remedy User Tool, I think, and someone correct me if I am wrong, XI is
not supported even though the manuals say so, you have to use version
10. Crystal XI is meant to be used when accessing through the Mid-Tier
or
David Morgan wrote:
Ian
You can use the $OS$ keyword which is fine, but you may want the
$VERSION$ keyword instead?
OS The operating system of the machine on which a process is
running. You can
use this keyword to build workflow that executes conditionally
based on the
John, actually I was able to do reporting with version 11. I think
Kathy that the issue might possibly be due with the ODBC driver. When I
had a similar problem, I'm pretty sure it was because I had a user
embedded in my ODBC. Try clearing out any such information, or if that
doesn't work, try
Doesn't sound like you will be able to because Remedy can't seem to identify
that OS properly, but one thing is that if your server is 7.1, you may want
ALL of your users to upgrade, not just the Vista folks...so maybe getting
your 2003 users to upgrade won't be such a bad thing anyway
_
Oryou could capture the output of a 'ver' at the command line...I'm
pretty sure that Vista still supports thisthis would give you the
differences between xp and vista
_
From: LJ Longwing [mailto:[EMAIL PROTECTED]
Sent: Thursday, June 12, 2008 7:24 AM
To: arslist@ARSLIST.ORG
I would have to open the docs, but for some reason I thought you needed
crystal installed on the mid-tier (or have the mid-tier pointing to it). But
I might be thinking of web users only.
Howard
On 6/12/08, Benedetto Cantatore [EMAIL PROTECTED] wrote:
John, actually I was able to do
The User Tool makes use of the Windows GetVersionEx call but only
distinguishes between
Windows 95
Windows 2000
Windows XP
Everything else is Windows NT or NT Server. You may be able to do a
cmd /c ver RUN PROCESS in a SET FIELDS action to get the value from
the OS command line for
Do a set fields where you set a field to:
$PROCESS$ cmd /C ver
The process will likely return a blank line at the beginning, so you might need
to address that. Whenever you do a set fields with it, you might not see the
value it returns if the blank line is there, just expand your field so
Walters, Mark wrote:
**
The User Tool makes use of the Windows GetVersionEx call but only
distinguishes between
Windows 95
Windows 2000
Windows XP
Everything else is Windows NT or NT Server. You may be able to do
a cmd /c ver RUN PROCESS in a SET FIELDS action to get the value
- Original Message -
From: arslist automatic digest system [EMAIL PROTECTED]
Date: Wednesday, June 11, 2008 22:08
Subject: arslist Digest - 11 Jun 2008 (#2008-251)
To: [EMAIL PROTECTED]
___
UNSUBSCRIBE or
Were either of the reports I sent you able to be run on your server?
They were modified from OOTB reports in Crystal Reports Professional XI
version 11.0.0.1282. Given Business Objects/Crystal Reports track
record on backwards compatibility (similar to java - lousy), I would
have no expectation
But when 'you' did this, were you logged in as someone in the group for
Change Assignee, or as someone in the group for Change Manager? Also,
are you or is this person who is attempting this set up with appropriate
roles for the group to include Infrastructure Change Manager? It could
be that
Oh and also they should have the role for Infrastructure Change Approver
as well I think.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This e-mail is strictly
Mark,
Sorry about taking so long to answer your question. Been busy and way
behind on the ARS List.
The notify filter is responsible for chopping the list at 255
characters. We currently use two solutions.
The first is as Lisa mentions and pushes the data to a separate form
with one record
I have a security message that must be displayed on login. So I have a
active link on the Home Page which sets a global field to true, so it does
not happen again, and then uses an open window, dialog command to pop up the
security message. The problem is that the home page is turning black, like
Good afternoon - I was wondering is it possible to launch a dialog
window in the background OR not even launch it period.
The issue is I have a dialog window in the Remedy workflow for ITSM 7
that I need to populate 3 fields with data and then automatically
hit the save button on the dialog
What is the best way to perform a stress test on Remedy AR Server? We want to
measure performance of the server under a heavy user workload.
Thanks,
Rusty.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Finally solved the mystery - in case anyone ever experiences this - on the
Remedy client - apparently whoever configured the server had the development
server pointing towards the Reporting Server in Productions. So whenever I
clicked the report - it was not opening. Tools, Options/ Advanced
Instead of open a dialog, you could create an active link to populate value
to fields, then perform the same actions as user hit the save button.
AF
On Thu, Jun 12, 2008 at 9:15 AM, T. Dee [EMAIL PROTECTED] wrote:
Good afternoon - I was wondering is it possible to launch a dialog
window in
Have you looked at the Push Fields active link action?
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
T. Dee [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
06/12/2008 09:15 AM
Please
All,
I just got off the phone with BMC Technical Support and they told me
that they do not support nor recommend running Mid-Tier v7.1.0 on top of
a 64-bit Java Virtual Machine. The reason why they do not support this
is because their engineer's have not completed their testing Mid-Tier
7.1.0
There's a note in the Sizing and Capacity white paper about what BMC
uses:
15-Oct-2006 (White Paper) Sizing and Capacity Planning for
BMC Remedy IT Service Management 7.0 and BMC Atrium CMDB 2.0 PDF
http://www.bmc.com/supportu/documents/57/42/65742/65742.pdf
Load testing of
Sounds like what you want to do is a push fields. If the data population is to
be automated and you don't need the user to see the fields to be populated that
a simple push fields to that form would do the trick for you.
If the data is coming from the current form then select a trigger and
I cannot address load balancing or the 64-bit JVM, but I have had very
good performance and stability (knock on wood) with mid-tier 7.1.00.002
on Win2K3 Enterprise R2 x64 using the 32-bit Tomcat 5.5.26 (app server
AND web server) on top of the 32-bit JDK 1.5.0_14. I give the JVM 1536
mb min and
We're using the Incident Interface forms and encountered numerous bugs
around data getting pushed to the correct destination. One of the
documented defects was around attachments. The BMC defect ID was
SW00263546 if you want to look it up on BMC support.. We actually wound
up fixing it in
Thanks Strauss,
What would you rate your Mid-Tier's performance against the User Client
when using, lets say Incident Management as a Support Staff user? 1:2?
1:4?
Also, the support tech I spoke with has no idea when BMC plan's to
support the 64-bit java virtual machines even with version
I actually was digging around the archives this morning and found a post
by Mary Dollus (Apr, 2008) citing the same defect case. I checked the
defects database online and it doesn't have any solution or details
attached to it. I ended up putting in a call to BMC and the tech told me
that patch 8
Looked up the defect. Here's what I found:
6. ADDITIONAL INFO:
Filter HPD:HII:CreateIncident_210_CreateWorkInfo is not pushing the
Attachment.
--
Chris Danaceau
703-833-2459
This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use
Thanks Chris!
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Thursday, June
I tried to install on 64 bit and it would not install, so I used the 32 bit
java.
Good luck
Howard
On 6/12/08, Bilinski, John [EMAIL PROTECTED] wrote:
** All,
I just got off the phone with BMC Technical Support and they told me
that they do not support nor recommend running Mid-Tier v7.1.0
Thanks Ed!
I'm trying to use Remedy's workflow for when you are in incident and
you make a relationship Remedy allows you to Relate multiple CIs, but
does not allow you to relate multiple Unavailability for CIs.
I'm trying to by-pass the Configuration Item Unavailability dialog
window and just
We are getting message not in catalog errors - specifically #'s 1584
and 1587 - both of which deal with fields in search lines. Essentially
both of these say either a field is unknown in a search or is poorly
formatted. This message comes up after the initial search/display of
the Incident - I
We rate the mid-tier 7.1.00.002 performance (as we have it configured
and the application forms pre-fetched) as follows:
On XP...
IE 7 is 10-20% faster than the User Tool (7.1.00.002 or 003)
Firefox is 10-20% slower than the User Tool
Safari is _significantly_ faster than everything else
Wait, so you are saying that the mid-tier performs better than the user
tool by 10-15%? That is amazing!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, June 12, 2008 2:50 PM
To:
Chris, are your app server and web server on the same server?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
Update from BMC Engineering -
Current IF THEN ELSE does not have a provision to support functions,so we
cannot use any functions with exiting IF THEN ELSE syntax.
Update from Me -
Plan A = Add a filter that on submit or modify sets the field Login to
Lower($login$)
Plan B = do this with 2
So run the 32-bit jvm on your 64-bit hardware. It's that easy. While
much of the 7.1 java api is native java starting with 7.1 (oncrpc,
etc.), you still have some 32-bit native libraries that the jvm is
going to attempt to load via jni. Your jvm flavor needs to match that
of the native
Hello all,
I am specifying a web-alias to an Archive type form by going to
Form--CurrentView--Properties--Basic tab. Still it is giving me error
message Form must have a web alias to generate a valid .jsp file name for its
web view (ARERR 2920) on save.
What am I doing wrong? Anything else I
No - and think I barfed up the specs on the AR server two messages ago -
that's the SQL Server. Three separate machines for most functions.
Mid-Tier, Flashboards, and Kinetic Webs:Win2K3 Enterprise R2 x64 on a
DL380G5 2 x Quad Core 1.87 ghz Xeon and 12 gb Ram
AR Server, AREmail etc.; all
Chris,
I figured that much because there is no way the Mid-Tier would outpace the User
Client if all were together on one server. Now that this information on what
your environment is out there can you tell me 2 more things before I retire
tonight:
If we are running 2 load balance Web Servers
Greetings Listers,
I am experiencing an issue with opening a form in dialog mode on the web
where the behavior isn't like it is in the user tool and was wondering
if there's a trick to controlling the size. In the user tool, opening a
form in dialog mode keeps the border of the window just beyond
This hasn't changed in 7.1, but you are correct, the Client will shrink a
window to just the visible fields, but Mid-Tier sets its window size based
on the size the window was (un maximized) last time you saved that
Form/View. In addition to that it includes enough space (via scrollbars if
My guess would be yes since the BEST solution is to put a mid-tier on the
Crystal server to handle reports, complete with crystal viewer, and have your
primary mid-tier configured to point at BOXI/Crystal Report Server 11 on a
different machine with Midtier - that offloads reporting, and
That did the trick! Thank you for information it's much appreciated and
will save us some headaches going forward.
Thanks!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, June 12, 2008
Glad to be of service :)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mckinnish, Randy
Sent: Thursday, June 12, 2008 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dialog windows in Mid-Tier 7.1 patch 2
**
That did the trick! Thank you
Thank you for all the great help and information Kelly! I didn't think about
doing it in two mappings.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kelly Deaver
Sent: Thursday, June 12, 2008 12:11 PM
To:
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