Finity IT has an immediate need for a remedy developer in the Washington DC
area. The position is to assist in upgrading ITSM 5.5 to ITSM 7.0 and
day-to-day Operations and Maintenance. The ideal candidate will have 3-5 years
remedy experience. ITSM experience is required. The candidate will
We have an immediate need for 2 Remedy Developers in the Washington DC area.
Please see the job description below.
Title: Remedy Administrator/Developer 2 positions available
Skills: Remedy ITSM Suite (HelpDesk, Change Management, SLA, Asset Management)
Location: Washington, DC
to: [EMAIL PROTECTED]
Thanks,
Brian Pancia
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Has anyone developed a AREA plug-in for PAM Authentication? Used for both
client and mid-tier authentication.
Regards,
Brian
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum
, Brian Pancia panc...@finityit.com wrote:
**
Has anyone developed a AREA plug-in for PAM Authentication? Used for both
client and mid-tier authentication.
Regards,
Brian
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
Trying to get ARS 7.5 patch 3 to use OS Authentication with RedHat. All the
typical settings are set RPC-0, Chaining Mode (ARS-OS-AREA), Cross Ref Blank
Password, Authenticate Unregistered users. There is a user setup in
/etc/passwd. However, it never seems to get to /etc/password. Ran etrace
XYZ? you get a very vocal and forceful, BECAUSE ITIL SAYS SO!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Pancia
Sent: Tuesday, May 06, 2008 8:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITIL Remedy
**
One issue
users on Remedy ITSM functionality
If you are interested in the position please forward resume to
[EMAIL PROTECTED]
Brian Pancia
Finity IT, LLC
Tel: (240)536-6702
Fax: (240)536-9160
[EMAIL PROTECTED]
www.finityit.com
an extremely generous compensation package including:
Competitive Salary
Insurance Plans
Retirement Plan
Vacation Time
10 Company Holidays
If you are interested in the position please forward resume to
brian.pan...@finityit.com.
Brian Pancia
President
Finity IT, LLC
8414 Willow Wood Drive
Ft. Washington
Some other options are using AREA LDAP to authenticate unregistered users. You
can use this in conjunction with cross reference blank password. This will
allow all users to authenticate and login to Remedy with read/public access
with no need for a user record. For all support staff you would
** Are you getting a specific error? Cross Ref will look at your domain tree
and start going down until it is able to authenticate. The reason for the
authentication field is to be able to have users authenticate across multiple
domains. If the domain is entered into the authentication field it
There are always huge debates about CTI. The best way to tackle CTI is to
determine what you want to report on. Also, to go inline with ITIL and aligning
IT and the Business look at the CTI as services you provide.
For example:
A teleco company more than likely provides telephone service.
Sample
We are currently seeking 2 Remedy Developers in the DC area. Qualified
candidates must have Remedy ITSM 7.0 implementation experience and have a TS
security clearance.
Please send resumes to:
Brian Pancia
[EMAIL PROTECTED
to the registry entry.
For macros and reports you can also use multiple paths, which would allow
you to have shared macros and reports in one location and available to all
users.
Brian Pancia
Finity IT
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
You could do this using weighted approvals. Give everyone a weight of 1.
The rule would mark everything approved once the weight reaches 6 or
whatever you set it at. The support website has a sample called the Thing
for approvals that should help you setup weighted approvals.
Brian Pancia
We are looking for a Mid-level remedy consultant for the DC area. This is
for a long term contract. The start date is immediately. The qualified
candidate must have ITSM Suite 6.0 experience. Experience with the CMDB and
approval server is strongly desired. Must also be familiar with ITIL. We
will
The simple explanation is that the CTI is used for the business to measure
and improve on the service it is providing. Over the last few years there
has been a greater push to align IT to the business and take more of a
services approach to IT. We can see this with the tremendous spread of ITIL
Has anyone successfully integrated BMC Atrium SSO and Mid-Tier? I have been
able to get to the point where the agent is successfully deployed in
Mid-Tier. I can authenticate to ARSystem through SSO, but I am getting
authentication errors when trying to go through Mid-Tier. The deployer.jar
Software
Foundation\Tomcat6.0 \conf\cacerts --truststore-password TruststorePassword
Brian Pancia
President
Finity IT, LLC
44081 Pipeline Plaza, Suite 100-5
Ashburn, VA 20147
Tel: (571) 252-5090 x301
Fax: (571) 222-0043
brian.pan...@finityit.com
www.finityit.com
DISCLAIMER: The information
The record created in BMC_People is very basic and keys off the login id.
This could be beneficial for integrations. You could tie multiple people
source systems into the CMDB, reconcile the information, and then push the
info into CTM:People. This could provide you a way of having virtually
The Parent Company feature on the group form does not produce the desired
result in ITSM. However, building this functionality out in ITSM to utilize
the parent company is fairly easy to do. We setup a staging form that
builds out all the parent child relationships. When a user is added to the
visa
- Direct Hire only - no 1099 or corp to corp
If you are interested please email me at brian.pan...@finityit.com.
Regards,
Brian Pancia
President
Finity IT LLC
44081 Pipeline Plaza Suite 100-5
Ashburn, VA 20147
Tel: 571-252-5090
Fax: 571-222-0043
appreciate everyone's input and insight. I know this
is always a burning issue for new Remedy admin/developers to seasoned.
Brian Pancia
President
Finity IT, LLC
44081 Pipeline Plaza, Suite 100-5
Ashburn, VA 20147
Tel: (571) 252-5090 x301
Fax: (571) 222-0043
mailto:brian.pan...@finityit.com
suggest that you read my white paper on the subject. It is
available on the BMCDN.
Rick
On Sep 22, 2011 8:31 AM, Brian Pancia
panc...@finityit.commailto:panc...@finityit.com wrote:
This topic comes up every once and awhile on arslist. I talked to a few
people at WWRUG that have really struggled
to expand my document to cover those, but it is not in its present
state intended for anything more than Incident.
Rick
On Fri, Sep 23, 2011 at 9:27 AM, Brian Pancia panc...@finityit.com wrote:
**
Rick's white paper can be found here:
https://communities.bmc.com/communities/docs/DOC-3231
is really Configuration Management - Management of the
Configuration Items, which user accounts are not.
Rick
On Sep 23, 2011 10:12 AM, Brian Pancia panc...@finityit.com wrote:
Rick - very interesting. I have a situation right now where there is huge
debate on what to track in each
Axton,
Thanks. I was looking for that Tomcat info. Hugo from BMC just did a
presentation on this at WWRUG. The big thing he was stressing was to make
sure IP Multicasting was setup if you are using 7.6.04. If this is setup
you shouldn't have to use the stickbit. We are currently configuring
with the tool. Basically, they seem to be
redundant. Why would you waste one category when you can use the Incident
Type field to describe your incident type.
(User Service Restoration, User Service Request, Infrastructure Event and so
on.)
From: Brian Pancia [mailto:panc...@finityit.com
Christopher,
That was a great post and is where some people are confused. One of my
customers is convinced that the SRM app is going to handle all Service
Requests. I just started there and I have a little damage control on some
miss guided advice over there. For anyone who is not familiar
Look at ISO 2. This is pretty much the standard for ITIL.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of IT (Amanullah Bashir Ahmed)
Sent: Sunday, September 25, 2011 3:31 AM
To: arslist@ARSLIST.ORG
Subject: Why ITIL is not standardize till
Client side logging in 7.6.04 is not pretty. We have had to cut and paste a
lot in to notepad or some type of editor. Client side logging will pop up
another browser window and start generating the logs from login. At least
with the user tool you can turn it on and off at certain points and
We are currently trying to setup ITSM 7.6.04 to restrict access based on a
selected group of people. This group will be different for each ticket.
Basically, the user will go into an Incident and select people to add to a
restricted access list. We are trying to push this list of users to field
Tried droping the quotes and semicolons at the beginning and end. Also,
tried using field 6090 and 112. Neither work. This might be a bug in
7.6.04. The documentation says it's support, but it looks like I might have
to go the individual group route.
On Thu, Sep 29, 2011 at 9:44 AM, Frank
would pass this along.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Thursday, September 29, 2011 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using login id in field 112
** Tried droping the quotes and semicolons
assignee
groups?
Axton Grams
On Thu, Sep 29, 2011 at 3:04 PM, Brian Pancia panc...@finityit.com wrote:
** Tried droping the quotes and semicolons at the beginning and end. Also,
tried using field 6090 and 112. Neither work. This might be a bug in
7.6.04. The documentation says it's support
to allow multiple
assignee
groups?
Axton Grams
On Thu, Sep 29, 2011 at 3:04 PM, Brian Pancia panc...@finityit.com
wrote:
** Tried droping the quotes and semicolons at the beginning and end.
Also,
tried using field 6090 and 112. Neither work. This might be a bug in
7.6.04
Finity IT is a leader in IT Optimization specializing in Service
Management, Enterprise Architecture, and Solutions Architecture consulting
services. We are looking for 2 Mid-Level Remedy Developers to join our
team.
The Remedy Developer will support one of our clients with the
administration and
I have seen this on multiple systems. There are a number of caught
exception errors that have come up in 7.6.04. What SP are you on and have
you loaded any hotfixes? We have found a number of issues around the notes
field for work details. Also, are you using load balancers in front of the
There are a few things you can do. If you are using 7.6.04, Crystal Reports
will not be viewed unless you are using Crystal Enterprise or BO. In 7.6.04
you can create canned reports using either ARSystem or Web reports and make
them available to your users. The Web reports will give you basic
Have you looked into Transactional Replication at the database level? This
could be configured to give you near real-time reports. If you don't need
near real-time reports replication could be scheduled off hours. This will
pull all reporting off the production server, which will improve
Brian,
Like everyone says it really depends, but on average I would say the salary
table is as follows:
Remedy Admin 1-2 years experience - $55,000 - $65,000
Junior Remedy Developer 1-3 years experience - $65,000 - $85,000
Mid-Level Remedy Developer 3-5 years experience $85,000 - $110,000
Senior
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Samuel J Albury III
Sent: Monday, February 27, 2012 4:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: The value of a remedy admin
To summarize my respective colleagues (Brian Pancia
Dave,
Case Sensitivity is not an issue with MS SQL. Also with 7.6.04 you have
FTS, which provides better search capabilities for both Oracle and SQL. In
my opinion MS SQL has come a long way in the last few releases and can stand
up to Oracle as a true enterprise solution. I think a few
On Feb 28, 2012, at 4:51 PM, Brian Pancia panc...@finityit.com wrote:
**
Dave,
Case Sensitivity is not an issue with MS SQL. Also with 7.6.04 you have FTS,
which provides better search capabilities for both Oracle and SQL. In my
opinion MS SQL has come a long way in the last few releases
.
On Wed, Feb 29, 2012 at 06:04, Brian Pancia panc...@finityit.com wrote:
**
Dave,
Sorry. I wasn't trying to come across as comparing which is better, but after
re-reading my post it doesn't directly answer your question. I have not found
any major gotchas with MS SQL. Oracle case
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Tuesday, February 28, 2012 9:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL question
**
Jose,
This is a good explanation on how to accomplish this in Oracle. However, I
would
Lars,
The Asset Management piece has a purchasing and receiving piece that might
solve the bulk of your requirements. You may also be able to setup the
projects as CIs and relate all the items purchased to the project CI. Add
your additional attributes that you need to the project CI. If
) [
mailto:arslist@ARSLIST.ORG? mailto:arslist@ARSLIST.ORG] On Behalf Of Brian
Pancia
Sent: Wednesday, February 29, 2012 6:53 AM
To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Asset Invoicing
**
Lars,
The Asset Management piece has a purchasing and receiving piece that might
can handle this.
// L ars
--
*Från:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *För *Brian Pancia
*Skickat:* den 29 februari 2012 15:33
*Till:* arslist@ARSLIST.ORG
*Ämne:* Re: Asset Invoicing
**
For the purchasing piece you
of your resume and contact information to
brian.pan...@finityit.com.
Brian Pancia
President
Finity IT, LLC
44081 Pipeline Plaza, Suite 100-5
Ashburn, VA 20147
Tel: (571) 252-5090 x301
Fax: (571) 222-0043
mailto:brian.pan...@finityit.com brian.pan...@finityit.com
http://www.finityit.com
to be Senior level requirements, not mid-level.
On Thursday, May 10, 2012 1:49:54 PM UTC-5, Brian Pancia wrote:
**
We have an immediate need for a mid-level Remedy Developer (3-5 years’
experience) with a Top Secret Clearance with one of our customers in the
Washington DC area. Below is a list
What exactly are you looking to use SSO for? You can do LDAP authentication
without SSO in place. If you're looking for the user to automatically be
authenticated to Remedy Mid-tier based on their network login, BMC SSO will
not do this to my knowledge. What the BMC SSO piece will give you is a
John
Didn't state single user repository just authentication repository. SSO
will allow you to setup multiple repositories (LDAP, RSA, CAC, Local, etc.).
That's why my original question was what exactly is SSO going to be used
for. If it is to provide LDAP capabilities for Mid-tier then there
You can setup:
Company 1 - Allpeople
Company 2 - IT Support
Company 3 - HR
Then setup company 2 3 to support company 1. This will give company 2 3
access to company 1. The problem will come with the data segregation part.
On your Incident form field 6969 and 112 will setup your
We are still looking for a Remedy developer with a TS Clearance to join our
team. We are looking for a developer with 3-5 years' experience that will
assist a Senior Developer in upgrading ITSM 7.6.03 to either 7.6.04 or 7.7
when it is released. In addition, this is a great opportunity for a
We just set up a similar environment with 7.6.04. We setup 1 mid-tier to 1
ARSystem server and had another ARSystem server in the server group for
admin functions, so the final was 2 mid-tiers and 3 arsystem servers. Keep
in mind that the sticky bit needs to be enabled between the load balancer
] On Behalf Of Brian Pancia
Sent: Tuesday, May 15, 2012 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Adding HR Department to ITSM Application using Multi-tenancy
**
You can setup:
Company 1 - Allpeople
Company 2 - IT Support
Company 3 - HR
Then setup company 2 3 to support company 1
Look at some of these settings. I have noticed similar issues in the past.
Tweaking the Java settings has helped a lot. Unfortunately Java tuning is not
exact and will require little tweaks at a time to get it right for your
environment. You may also want to look at how your threads are
What is their driving force to switching? I'm assuming licensing costs and OM
costs. If that is the case there are other options with Remedy OnDemand and
Remedy Force that could knock out a significant amount of the costs. I think
over the next few years you are going to see a significant
We are currently looking for a Senior Remedy Developer to work in Oklahoma
City. The developer will be responsible for upgrading the current ITSM 7.1
environment to ITSM 7.6.04. Please send resumes to
brian.pan...@finityit.com
All candidates must be US Citizen's.
Thanks,
Brian
Finity IT is a leader in IT Optimization specializing in Service Management,
Enterprise Architecture, and Solutions Architecture consulting services. We
are looking for a Senior Remedy Developer to join our team. The Remedy
Developer will support one of our government clients with the
Here are a few options you may want to try. These variables do depend on your
architecture and may require tweaking.
Java Settings
-XX:+UseCompressedOops
-XX:+UseConcMarkSweepGC
-XX:+UseParNewGC
-XX:NewRatio=3
-XX:PermSize=256m
-XX:+HeapDumpOnOutOfMemoryError
Jose,
I have setup systems with well over 100 companies. One thing to look out for
is there is a limitation on your access fields on CIs. Depending on the number
of companies and how many companies use a Service you may need to change a
couple fields to get things to work.
If you look
to be
mapped manually. This adds major admin overhead if configuring services
that would be global and available to more than one sub-company.
Just one more thing to look out for.
Sent from my iPhone
On Aug 2, 2012, at 2:28 AM, Brian Pancia panc...@finityit.com wrote:
**
Jose
Is sticky bit enables and what is your keepalive and timeout settings?
On 8/2/12, Ortega, Jesus A jesus.ort...@lyondellbasell.com wrote:
That's what we're hoping for. It seems similar and it does replace a lot of
the java script files. Thanks for the information.
Jesus Ortega
Senior II,
told me.
Jesus Ortega
Senior II, Implementation Engineer
LyondellBasell Industries
Office: 713 309-4914
Cell:281 546-0735
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Thursday, August 02, 2012
The reason clearing the cache and closing ie seems to work is because
you are reestablishing a connection. What happens is a user swaps mid
tier sessions while they are in remedy. The session headers are not
swapped over popping up the error. Clear cache close ie and log back
in will of coarse
I just loaded this in a lab and we are in the process of moving into
production. I haven't seen any issues yet. We are having issues getting
the isap_redirect to work with IIS 7.5, so if anyone has insight that would
be great. For Analytics we ended up running a seperate Tomcat 7.0.29
server
We are in the process of upgrade 7.1 to 7.604 with all the ITSM apps and
some minor customizations.
There are a few paths we are trying:
- move customizations over and migrate data over to new system
- use the Delta Data Migration Tool and a staging server as
outlined
Engineer
Development Services
ago...@jcpenney.com
*jcpenney*
6501 Legacy Drive
Plano, TX 75024
jcp.com
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@arslist.org] *On Behalf Of *Brian Pancia
*Sent:* Wednesday, September 12, 2012 10
whatever mechanism it uses to parse the .xml
files from the old RKM system. Another bug, which again, not sure if it is
fixed or not, was that you would lose audit and article history from the
old records.
On Wed, Sep 12, 2012 at 2:01 PM, Brian Pancia panc...@finityit.comwrote
should
have a good understanding of the ITSM Suite and experience with Analytics.
For more information about our company go to http://www.finityit.com. If
you are interested in the position please contact me at
brian.pan...@finityit.com.
Regards,
Brian Pancia
For authentication you have a few options:
- Internal Remedy/ARS authentication
- Simple LDAP integration using ARDBC LDAP
- AREA Plugin, which could be designed to integrate Remedy and SAML
- Atrium SSO, which as David said will integrate in 8.0
- Another 3rd party app, such as what java
Joe,
It was great to finally put a face to the name.
On Fri, Oct 26, 2012 at 12:35 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
*From:* Brian Pancia panc...@finityit.com
*Sent:* Friday, October 26, 2012 9:29 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
Also, look and see if the field is in multiple views. Create a view
overlay for each view the field is in.
On Fri, Oct 26, 2012 at 4:06 PM, Brittain, Mark mbritt...@navisite.comwrote:
**
Hi All,
** **
7.6.04 Overlays continue to give me headaches. I created a form overlay,
view
We are in the process of upgrading ITSM 7.003 to 7.6.04 using the outlined
BMC upgrade process, which involves upgrading a staging server. This has
been a very painful task. We have experienced countless errors with the
installers. Even after the installers come back successful with no errors,
I spent about a week tearing this issue apart. We were using Tomcat 7.x
though. I think there are compatibility issues with the ISAP redirector for
Tomcat and IIS 7.5. I saw a bunch of threads that recommended going the ASP
route, but I haven't tested it out yet. Apache is much easier to
See if this will help. I haven't tested it though.
http://boncode.net/connector/webdocs/Tomcat_Connector.htm
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Wednesday, November 07, 2012 4:58 AM
To:
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Wednesday, November 07, 2012 9:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.0 Midtier using Tomcat 6 and ISS
See if this will help. I haven't tested it though.
http://boncode.net/connector/webdocs/Tomcat_Connector.htm
-Original Message
LyondellBasell Industries
Office: 713 309-4914
Cell:281 546-0735
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Wednesday, November 07, 2012 9:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 8.0 Midtier
Try removing the licenses from their people form record and then add the
users back in. You could also try adding more user licenses temporarily.
Once you get the users back in you could remove the extra licenses.
-Original Message-
From: Action Request System discussion list(ARSList)
I would be careful with modifying field 1 on the OOB stuff. Validate that
your workflow is setting field 112 to what you want and that field Vendor
Assignee Group is blank. Also, check your execution order on your workflow.
The other thing you want to make sure is that people do not have
minutes to see the changes…
** **
Thanks again Brian.
** **
*Marcelo Martinez*
** **
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Brian Pancia
*Sent:* Monday, November 19, 2012 12:26 AM
*To:* arslist@ARSLIST.ORG
We are coming to the end of this painful upgrade (I hope). Chris hit
almost every pain point we are/have experiencing too. Give yourselve a six
month window for this upgrade. We also found out that even after we got
the installers to go through successfully on our staging box, that a lot of
Misi,
How long does it take to run this on the full ITSM Suite?
Brian
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, December 03, 2012 1:35 PM
To: arslist@ARSLIST.ORG
Subject: RRR|DefDiff
I've had a lot of people make this request. The Incident Type doesn't fit what
most organizations would like to use it for, or is very limited. You can
always create a new field and hide the Incident Type field. Depending on what
the customer is looking to use the field for you can probably
Angus,
Are you looking to just use a standard header for all your forms? You can
change the header on the forms. You can also use style sheets to add more
robust bells and whistles. If you're looking for more of a landing page or
overview type of console than view fields would work too.
As Misi stated RRRChive will do the conversion. Can you add a ARSYSTEM2
database to your dev environment? If so, you may want to do this and use
RRRChive. Once ARSYSTEM2 is at the proper coding you can then run a
synctotarget with prod and the new db in case your dev db is not synced with
prod.
John,
That is funny. You certainly seized the opportunity to plug your product.
Misi might have competition with product plugs :) Both your products and
Misi are top notch. I would highly encourage all the people on the list who
don't know much about Kinetic or RRR to really look at these
You can go in the advanced configuration and have operational companies
support a customer. This will allow you to share people data across
companies, without giving them permission to that customer company. People
how belong to the customer company will be able to view all tickets that are
Multitenancy is the best route to take. You could setup a support org and
create a filter that locks the assignee group field down to that support org if
you don't want to use multitenancy. Keep in mind that when locking down field
112 that the ticket is modified a few times once the ticket
I'm a little rusty on this one. We have a ITSM 7.6.04 environment we added
a new attribute to the BMC:BusinessService class. The Class Manager shows
the class as pending change. This has been sitting there for about an hour.
I thought it usually goes through quicker than that. Any help would
failed
Appended: RPC: Procedure unavailable
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of
Brian Pancia
Sent: Wednesday, February 27, 2013 9:33 PM
To: arslist@ARSLIST.ORG mailto:arslist
Appended: RPC: Procedure unavailable
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Wednesday, February 27, 2013 9:33 PM
To: arslist@ARSLIST.ORG
Subject: Adding Attributes to CMDB Class
**
I'm
had a similar issue with rebuilding service targets. It wouldn't do a full
rebuild from the user tool, but went through fine from the mid-tier.
-Original Message-
From: Brian Pancia [mailto:panc...@finityit.com]
Sent: Thursday, February 28, 2013 1:20 AM
To: arslist@ARSLIST.ORG
Subject: RE
We are have several issues with the CMDB. We have cleaned up a lot of them,
but as we clean up one issue another pops up. We are on an upgrade of ITSM
7.6.04 SP4 from ITSM 7.1. The upgrade failed to load a few critical pieces.
This system is in production and starting over and reinstalling is
**
7.6.04 and up shouldn't use the client tool anyways. It sounds like you are running 2 separate systems on different versions with one client tool. Why not keep 7.6.04 Web based and use the right client tool for the older version or go completely Web based. If you are looking at upgrading ars
Zero downtime. Now that is funny. It may be possible with months of planning,
but more than likely you will still have some amount of downtime.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin
Sent:
be done during
business hours, no late night, evening, weekend work to get the new code in
place...it can all be done next to the current stuff...it was an amazing
demo.
On Tue, Jul 16, 2013 at 10:14 AM, Brian Pancia panc...@finityit.comwrote:
Zero downtime. Now that is funny. It may be possible
I would be very interested in the position. Do you offer a relocation package
to the remote destination?
Sorry, I couldn't resist :)
Brian
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Friday, July 26, 2013 6:59 PM
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