Re: load balanced web server for mid-tier

2006-04-29 Thread Joe DeSouza
** Before I proceed, is there any chance that you might want to upgrade to ARS version 6.3? There are distinct advantages of upgrading to ARS 6.3 rather than staying on the version you are currently on especially when trying to set up a server group to use behind a load balancer. Besides ARS 6.3

Kinda OT: LDP.exe for Windows 2000 server...

2006-05-02 Thread Joe DeSouza
** Listers,I believe this is a free utility. Does anyone have a copy of this you can share with me? I tried to google it - did get the link for it but mine is a XP desktop so it would download a version for XP which I do not need...This list might not let you attach this file if you have

Re: CMDB post installation checklist..

2006-05-03 Thread Joe DeSouza
** During the installation of CMDB, the user that gets created called 'CMDB Internal User' - does this user get Administrator rights automatically or must this user be granted Administrator rights?We justsaw a KB that my colleague pointed out to me that this user must have administrator rights but

Re: CMDB post installation checklist..

2006-05-03 Thread Joe DeSouza
tire story. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Wednesday, May 03, 2006 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB post installation checklist..

Re: CMDB post installation checklist..

2006-05-03 Thread Joe DeSouza
stallation script did not stop the processes before the underlying library files were upgraded.) James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Wednesday, May 03, 2006 8:53 AM T

Re: How to stop Arreror.log

2006-05-03 Thread Joe DeSouza
** Kathy,Either restart your Remedy services or run the arsignal command with the -g option for it to re-read the def cache, which should tell the AR Server that the Escalation in question has been disabled.. Try that and check the outcome...JoeKathy Morris [EMAIL PROTECTED] wrote: **

ARSystem database ownership aliased to ARADmin instead of dbo..

2006-05-04 Thread Joe DeSouza
** I know how to fix the above by auto generating a script on running a SELECT on the sysobjects table to retrieve affected objects and then change ownership of all the objects that are affected and then drop ARADmin user access to the database and add it as a dbo user of the database...My

Re: Thursday humor

2006-07-13 Thread Joe DeSouza
** Reading between the lines I concur the following...We have been hit by the Code Red Worm. This has caused an outage for about a week. Please do not call us to claim for compensation for this period as we can barely afford it, given the fact that we are already spending a few millions to

Re: Documenting New Fields

2006-07-13 Thread Joe DeSouza
** There isnt really a way even if you go down to the data dictionary to check the create dates of a field.What you could however do is try and study the trend used by those admins to create new fields - maybe they used a particular range of ID's that you could search for... If they were good

Re: Documenting New Fields

2006-07-13 Thread Joe DeSouza
** Kaiser,Timestamp column in the field tablekeeps the last changed date, so if you have made even so much as a field label modification to the OTB fields, the timestamp in that field gets modified...JoeKaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED] wrote: ** Use the Field

Re: Documenting New Fields

2006-07-13 Thread Joe DeSouza
** KyleYou are welcome..James,Thats what I suggested.. Going by the Timestamp would definitely yield wrong results and the best bet would be to go by field ID's.. Sometimes there are reasons though you might want to create ID's below the User Range mark, which might cause a few

Performance concern about table field off a database table view..

2006-07-13 Thread Joe DeSouza
** This has been done before so I'm inviting comments from those who have done it and are having a heavily used application that might have a significantly large number of records in their main data table..This is what I am in the process of designing.. I am building a completely custom

Re: Performance concern about table field off a database table view..

2006-07-14 Thread Joe DeSouza
y Skilled Professional (RSP)ARS = Action Request System(Remedy)Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence.On 7/13/06, Joe DeSouza <[EMAIL PROTECTED]>wrote: ** This has been done before so I'm i

Re: Performance concern about table field off a database table view..

2006-07-14 Thread Joe DeSouza
y Skilled Professional (RSP)ARS = Action Request System(Remedy)Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence.On 7/13/06, Joe DeSouza <[EMAIL PROTECTED]>wrote: ** This has been done before so I'm inviting com

Re: Performance concern about table field off a database table view..

2006-07-14 Thread Joe DeSouza
** This is nice to know... I am on Oracle however so I guess I have one less consideration to think about..Joe"Heider, Stephen" [EMAIL PROTECTED] wrote: It depends upon the DBMS. SQL Server supports indexed views http://www.sqlteam.com/item.asp?ItemID=1015Stephen -Original

Re: Suggestions - DOB

2006-07-18 Thread Joe DeSouza
** Then there is not much you can do on your current version of the ARS as that version backwards wasnt compatible to hold dates below the epoch date range.. The closest you could get is developing a calender functionality using 3 display only fields one for the date the other for the month and

Re: Performance concern about table field off a database table view..

2006-07-18 Thread Joe DeSouza
** No you can create a remedy View form out of a database view of a table.. So I have done thatbefore, but was not quite sure whatthe performance impact thatwould have over larger table and hence had put this question out to the list... Apparently I got a responseoffline from one member here who

Re: OT:How many Administartors does it take ?

2006-07-18 Thread Joe DeSouza
** Through my personal experience there are broadly 2 factors on customization projects - cosmetic customization and customization where you require a little more lower level work wherein you might need to build another application that might be driventogether with your OTB application. On

Re: Rock is Not?

2006-07-19 Thread Joe DeSouza
** Out of curiousity, what happened to them? I heard they were pretty good from hearsay?? Joe D'Souza Remedy Developer / Consultant, BearingPoint, Time Warner Cable Project, Virginia. - Original Message From: "Pruitt, Christopher J" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent:

Re: Form Favorites

2006-07-20 Thread Joe DeSouza
** Roger, Interesting requirement... How about storing the name of the schema the useropens indb table and everytime a user opens a form up it stores that form name against his login name in a record if he has never opened that form before and sets a counter of the number of times he has

Migration question...

2006-07-20 Thread Joe DeSouza
** Listers We have some custom built applications that we need to move across servers but we have to move from ARS 5.0.3 to ARS 6.3 These applications have been built using purely the AR Admin tool so there is nothing besides the standard ARS workflow engine that drives this application... Our

Re: Migration question...

2006-07-20 Thread Joe DeSouza
** Those are nice suggestions Rick, thank you... I think this is the quickest I got a responseon any one of my posts to the ARS List in all these years that I have been a member on it and even asI write this I noticed Susan sent me one too :-) I love this list! Joe D'Souza Remedy Developer /

Re: Migration question...

2006-07-20 Thread Joe DeSouza
** ThanksFred... I remember having problems with the earlier versions of the ARS Migrator - I think that was version 4 or 4.5 - not quite sure - it was half a decade ago nearly... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Grooms,

Re: Getting ARERR 9201

2006-07-20 Thread Joe DeSouza
** Do you have early timeouts on your IIS server? Those must be over riding your time outs on the Mid-Tier Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Kaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent:

Re: Application upgrade 5.5 to 5.6

2006-07-24 Thread Joe DeSouza
** Sue, This is probably because of ainitial dev build bug wherein Remedy used some of the ID's in the user range.. So what you must be experiencing is that those fields created in the legal range have the same ID's as some of the fields that have to be created during the process of your

Re: Fields missing using ODBC Driver

2006-07-24 Thread Joe DeSouza
** Another stab - maybe you have some special characters in that field name or database name that prevents it from showing up?Try playing around with your 'Use underscores' settings and see if it makes a difference... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia.

Re: Deleted Groups

2006-07-26 Thread Joe DeSouza
** Kathy, I would tryrestoring the T and H tables that belong to the group form and the group_cache and restart the AR Server after these restores... Also beforerestarting the AR Server after the restore of the T table beloinging tothe Group form, I would reset the nextid column in the

Re: Deleted Groups

2006-07-27 Thread Joe DeSouza
** Kathy, Whats happening is the server process is looking for your group form and the user form when executing any request, and not finding one of them it hangs... You need to back track.. it might not be straight forward.. I'd first check to see what was the ID if the group form in the

Re: Documentum and Remedy...

2006-07-28 Thread Joe DeSouza
** Do you mean you want the ability to capture the file name as a value you can search forby typing the file name to retrieve that record??? If so I just helped a colleague of mine to do something similar... so yes that is possible to store the name of the file Regards Joe D'Souza Remedy

Re: Set path from local PC. Almost there...

2006-07-28 Thread Joe DeSouza
, July 28, 2006 10:51:10 AMSubject: Re: Set path from local PC. Almost there... Mathieu,I do not know. I am (not yet) using Oracle so it is hard for me toeven test it out.Personally I would not use RDBMS specific solutions unless therewas no other way to achieve the business needs.I would do as Joe

OT: Default admin page for Apache web server...

2006-07-28 Thread Joe DeSouza
** Listers, If I have a apache web server and its servelet installed, how do I invoke the default admin page of the server and the servelet if I want to? Anyone familiar with the URL's I wouldhave to construct to access the same? Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint,

Re: Set path from local PC. Almost there...

2006-07-29 Thread Joe DeSouza
Set path from local PC. Almost there...Mathieu,I do not know. I am (not yet) using Oracle so it is hard for me toeven test it out.Personally I would not use RDBMS specific solutions unless there wasno other way to achieve the business needs.I would do as Joe DeSouza (and others if memory serves)

Re: ORA-03127: no new operations allowed until the active operation ends ARERR - 552

2006-08-04 Thread Joe DeSouza
** Kieran, Strange as it may sound it probably could be a limitation of the ODBC driver made by Oracle - at leastthats what I got when I looked for possible causes of this error... The reccomendation is to use the MS ODBC driver for Oracle to establish the Oracle Client connections... So if

Re: ARERR [333] You have no access to field : 1

2006-08-04 Thread Joe DeSouza
** That in my opinion would be so useful especially if you are getting that error due to a Push fields to another form which causes another Push to some other, etc. untilone of the Pushes bombs out due to some error! Definitely worth an enhancement request, which shouldn't in my opinion be too

Re: ARERR 2206

2006-08-04 Thread Joe DeSouza
** Do you mean thats the error you got when you tried to set up the search database when you used that functionality to set up a search database from the admin tool?? If so, are you able to create new forms on yourAR System? Just a guess but a possible cause may be thatyou must benot able to

Disabling the 'windows' close [X] button on Open Window Dialog....

2006-08-07 Thread Joe DeSouza
** This worksOTBon the nativeWUT... I was always under the impression it workedOTB on the MidTier as well, until I noticed today that it doesn't.. All the default Windows title bar buttons(minimize, maximize and close) show up even though on open of the dialog I have checked the check box to not

Recommeded network speeds...

2006-08-08 Thread Joe DeSouza
** This is my setup.. Each of these instances reside on seperate boxes. 1.) 2 AR System Servers 2.) Oracle DB server 3.) 3 Web Servers with the mid tier application installed on all of them resolving the load balancer device name to connect to the AR Servers. 4.) Hardware load balancer

Enhancement idea: Field Label for fields

2006-08-08 Thread Joe DeSouza
** Would have been nice to have field labels having the capacity to use a carriage return within the field name label.. This would mean you could still have a reasonably short label lenght for a field even ifthe label lenght waslong. I tried copying the return character in the hope to see if it

Re: Recommeded network speeds...

2006-08-08 Thread Joe DeSouza
ssion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Tuesday, August 08, 2006 8:10 AM To: arslist@ARSLIST.ORG Subject: Recommeded network speeds... ** This is my setup.. Each of these instances reside on seperate boxes. 1.) 2 AR System Servers 2.) Oracle DB server 3.) 3 W

Re: Enhancement idea: Field Label for fields

2006-08-08 Thread Joe DeSouza
Ext. 2120 Joe DeSouza [EMAIL PROTECTED] .COMTo Sent by: "Actionarslist@ARSLIST.ORG Request System cc discussion list(ARSList)"Subject [EMAIL PROTECTED] Enhancement idea: Field Label for ORGfields 08/08/2006 11:26 AM Please respond to [EMAIL PROTECTED] RG **Would have

Re: Enhancement idea: Field Label for fields

2006-08-08 Thread Joe DeSouza
= People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence.On 8/8/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** Would have been nice to have field labels having the capacity to use a carriage return within the field name labe

Re: Recommeded network speeds...

2006-08-08 Thread Joe DeSouza
ll between the VPN and the Mid-Tier server to keep unwanted traffic out. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Tuesday, August 08, 2006 9:33 AM To: arslist@ARSLIST.ORG S

Re: Nested SELECT table qualification?

2006-08-08 Thread Joe DeSouza
** Peter, Have you tried creating a view of the table in question at db levelusing the nested select? If not try it and then build aView table from the database view you create of that form, and then build a table field with no qualification on that table.. If however you need to use the

Re: Enhancement idea: Field Label for fields

2006-08-08 Thread Joe DeSouza
led Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/8/06, Joe DeSouza [EMAIL PROTECTED] wrote: **Would have been nice to have field labels ha

Re: Enhancement idea: Field Label for fields

2006-08-08 Thread Joe DeSouza
TECTED]401-789-5735 Ext. 21201-800-788-2208 Ext. 2120 Joe DeSouza [EMAIL PROTECTED] .COMTo Sent by: "Actionarslist@ARSLIST.ORG Request System cc discussion list(ARSList)"Subject [EMAIL PROTECTED] Enhancement idea: Field Label for ORGfields 08/08/2006 11:26 AM Please

Re: Disabling the 'windows' close [X] button on Open Window Dialog....

2006-08-09 Thread Joe DeSouza
** This setting is found onan Active Link whenyou open a 'Dialog' window where you cancheck a check-box to not show the windows default Close[X]close button. Works fine on the native user client.. Doesn'tin the Mid-Tier. I got a response from Matt saying that this is due to the ingrained browser

Re: Error 623

2006-08-13 Thread Joe DeSouza
** Double-bytecharacters in the password too are not supported to the best of my knowledge... Is this user on a different domain? That could cause a problem too if you are looking up the AD for AREA authentication usingthe default port 389.In case of users in multiple domains on the same

Re: License Pricing

2006-08-14 Thread Joe DeSouza
** Isn't 5-Pack anoption though with a 'discounted' 5-Pack priceover what it would have cost if you had to buy 5 1-Pack licenses? I remember that was the way it was not so long ago when I used to work with aVAR one ofmy previous employment... Joe D'Souza Remedy Developer / Consultant,

Re: License Pricing

2006-08-14 Thread Joe DeSouza
, you probably can get a discount.But then we all was forced to buy5-Packs.I just gave you the list price per license.Depending on who youare ordering from, the discount can vary.Regardless of the discount youwill be paying maintenance cost on the list price.Thanks,Timothy Palmer Joe DeSouza

Re: TIP for Remedy developers: Keeping fields 'locked' on your form..

2006-08-15 Thread Joe DeSouza
** Ric, Kaiser and Ron have described it correctly.. If you are in the USA call me and I'll be happy to explain what to dojust in case you are not clear. I was considering submitting a request to Remedy to do this, but now am wondering whether I should when I know a workaround for this.. But

Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm..

2006-08-15 Thread Joe DeSouza
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Tuesday, August 15, 2006 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. Ric, Kaiser and Ron have described it correctly.. If you are in the U

Re: Encryption and Remedy ARS 6.3

2006-08-17 Thread Joe DeSouza
** James, Thanks for your response. 56 bit key is a little lower than I thought it should be at.. Too many tools out there in the market that could break that down... I was hoping it would be higher than that. I think I heard some talk around the security departments that they expect stuff to

Re: Encryption and Remedy ARS 6.3

2006-08-18 Thread Joe DeSouza
** Thanks Christie! Thatsnice information.. should have checked out their site :-) I just lack that time these days on this project.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Christie, Garron" [EMAIL PROTECTED]To:

Re: Mandatory / Required Field

2006-08-18 Thread Joe DeSouza
** Vianna, Besides whatLars pointed out, if there is any Push Fields operation happening from other forms to this one, then if there are modifications you are making to existing tickets, you would need to map the new mandatory field to ensure thatit gets a value... Joe D'Souza Remedy Developer /

Re: Lowercase Login field

2006-08-18 Thread Joe DeSouza
** If I were doing it via ARS I would run an escalation, NOT a filter, on the SHR:People form (or whatever other equivalent form you are using to maintain your user database if its a home grown application). And a similar filter on the User formto change the login field to losercase.. A Filter

Re: Why oh why oh why won't this work.....

2006-08-22 Thread Joe DeSouza
** Stephen, I did something very similar.. in fact mine might be even more complicated since I had to build a External filter qualification to check for database values of fields against transactional... My requirement instead of making the field required was to audit fields thatwere contained

Re: OT: Why oh why oh why won't this work.....

2006-08-22 Thread Joe DeSouza
granted we are not a very large implementation compared to number of you out there. Has anybody noticed any performance issues with server-side filter loops? If so how many records are involved in your process? Jason On 8/22/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** Stephen, I did something

Re: Remedy Application Service - Generates 20,000 Lines in Log File

2006-08-23 Thread Joe DeSouza
** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer /

Re: Remedy Application Service - Generates 20,000 Lines in Log File

2006-08-23 Thread Joe DeSouza
** There is no Remedy ApplicationService on ITSM 5.5- It was done away after version 4.x of the ITSM apps... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23,

Re: Remedy Application Service - Generates 20,000 Lines in Log File

2006-08-23 Thread Joe DeSouza
** Thats interesting... thought it was completely done away with... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Doug Blair [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 9:01:08 AMSubject: Re: Remedy Application

Re: Active link guide for character field or drop down list box

2006-08-23 Thread Joe DeSouza
** Sarah, I'm not sure I understand what you want to do Are you looking to concatinate the Issue ID's to show in the ListBox as 012 015 019 assuming that 12, 15 and 19 were found to be the issueID's you want to pick?? If so all you need to do is a set

Re: Active link guide for character field or drop down list box

2006-08-23 Thread Joe DeSouza
In the end I was expecting character field will have all 3 values lists instead I am getting last value in the character field all earlier values are overwritten. I hope I am able to explainthanks On Wed, 23 Aug 2006 13:42:01 -0700, Joe DeSouza [EMAIL PROTECTED] wrote:Sarah,I'm not sure I understand what

Re: User Tool Margin

2006-08-24 Thread Joe DeSouza
** Roger, Under Form View Properties, go to Aliases and Labels and change the Request Identifier.. off course the form name can be changed to whatever you want to alias it to.. Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Nall,

Re: User Tool Margin

2006-08-24 Thread Joe DeSouza
** John, You can change it.. The Request Identifier in the Form View Properties is defaulted to the Request ID which can be changed to any of the fields that can be selected from that option... And you can change the name of the form to an Alias you choose for eg if your actualy $SCHEMA$ name is

Re: User Tool Margin

2006-08-24 Thread Joe DeSouza
** You're welcome... Joe - Original Message From: "Reiser, John J" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Thursday, August 24, 2006 9:01:26 AMSubject: Re: User Tool Margin** Wow You truly do learn something new everyday on the ARSList!! That's why I love it here. Thanks Joe.

Re: User Tool Margin

2006-08-24 Thread Joe DeSouza
** John, Yes I have noticed that same behaviour for first time logins with Aliases too.. But I think they have changed that with version 6.3. I haven't really specifically tried to see but do remember seeing the alias name directly in the object list the first time I logged intothe user client

Re: LDAP Config

2006-08-24 Thread Joe DeSouza
** Uncheck the crossreference blank password.. This would not use the AD plugin when a user logs into remedy Joe. - Original Message From: Kathy Morris [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Thursday, August 24, 2006 10:01:48 AMSubject: LDAP Config** Configured LDAP

Re: User Tool Margin

2006-08-24 Thread Joe DeSouza
** Roger, Use this as a workaround.. In the singular and plural name field use a space character.. In the Request Identifier field,choose the field you will be storing the value that you need todisplay.. That should work I think... Cheers Joe D'Souza Remedy Developer / Consultant,

Re: Creating 'opGet' and 'opGetList' webservices

2006-08-29 Thread Joe DeSouza
** Stephen, What is it that you do not understand about the process of creating a web service? Are you having a problemwith any part of the creation of the serivice? Since you say you are new to it, I just thought I'd ask if you have installed the WSDL libraries necessary to be installed at the

Re: Web based training whats's new in 7.0?

2006-08-29 Thread Joe DeSouza
** Lars, I haven't takenthe course but I like the install it on a test machine and pound-the-guts-out-of-the-system approach better before attending any training,if necessary, after researching the new features of a system you are already familiar with.. You learn more that way as you

Re: arimportcmd on Escalation

2006-08-30 Thread Joe DeSouza
** Have you tried to take an escalation log? If not do that and see whatis returned to it. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Ron Fariss [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 30, 2006 1:06:57 PMSubject:

Re: Overwriting Attachments

2006-08-30 Thread Joe DeSouza
** I've noticed you need to remove, edit and readd the attachment and then save the record.. it then takes the new one in... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Lisa Kemes [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday,

Re: Overwriting Attachments

2006-08-30 Thread Joe DeSouza
** And you realize that TR.FirstAttachment will be $NULL$ on modification of a ticket, even if you haven't touched thecurrent attachment field during that transaction right Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Kemes, Lisa"

Re: Overwriting Attachments

2006-08-30 Thread Joe DeSouza
ttachments** Joe: You mean not equal to $NULL$ even if you did not change the field as long as another field was changed. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Wednesday, Augus

Re: Overwriting Attachments

2006-08-30 Thread Joe DeSouza
n not equal to $NULL$ even if you did not change the field as long as another field was changed. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Wednesday, August 30, 2006 11:51 AM To:

Re: View Form x Workflow

2006-08-30 Thread Joe DeSouza
** No, because that insert orupdate hasn't happened via Remedy API so Remedy has no way of knowing that there was an insert or an update on that table.. So you have to create that entry using Remedy API on that view form if you need Remedy to know whats happening on that table.. Cheers Joe

Re: 4.5.2 Notifier vs. Firewall issue

2006-08-30 Thread Joe DeSouza
** Check your ar.conf file (if you are on UNIX) or ar.cfg file (if your server is windows) and look for the port numbers you have configured for ARNTTCPPORT and ARNTTCPCLIENTPORT on your clients ar.cfg file.. these are the ports that need to be allowed on your firewall.. Hope that helps Joe

Re: 4.5.2 Notifier vs. Firewall issue

2006-08-30 Thread Joe DeSouza
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Wednesday, August 30, 2006 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: 4.5.2 Notifier vs. Firewall issue ** Check your ar.conf file (if you are on UNIX) or ar.cfg file (if your server is windows) and look for the po

Re: ORA-03127: no new operations allowed until the active operation ends ARERR - 552

2006-08-30 Thread Joe DeSouza
** I do not recall offhand how to do this, but I remember it was pretty intuitive... Have you been able to get around to tryingthis as yet? Joe - Original Message From: Kieran O'Hare [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 30, 2006 10:04:59 AMSubject: Re:

Re: ITSM 7 SRM Error

2006-08-30 Thread Joe DeSouza
** Are you doing a Push Fields operation on submit either using a filter or an Active Link to another form that does notallow those users to write to the fields that your system is complaining about? Check the permissions of those users on that form... Joe D'Souza Remedy Developer / Consultant,

Re: Request id available

2006-09-05 Thread Joe DeSouza
** Its available on the thirdphase of filter processing... so available to actions like Push, Notify, Message Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Tuesday, September 5, 2006

Re: AL stopped working (no changes on AL)

2006-09-06 Thread Joe DeSouza
** Very basic question... Haveyou checked if the permission groups on both the dev and prod instances are identical - both groupnames and their ID's should be the same... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Kemes, Lisa" [EMAIL

Bunny tracker....

2006-09-12 Thread Joe DeSouza
** Listers, If I remember right, Remedy ITSM apps used to come bundled with a sampler form for bug tracking.. it wasn't an application but a naked form with just place holders for bug descriptions and all that good stuff.. I know I can create that on my own but I love being lazy when I can, and

Re: Bunny tracker....

2006-09-13 Thread Joe DeSouza
@ARSLIST.ORGSubject: Re: Bunny tracker here is self-unzipping file from era-1998 Rename (remove .txt) to run and get definition file... Enjoy Paul W Killion III, Systems MGMT PROF-ADVISORYInformation Technology Services Americas, Global Services, IBM - BNSF Joe DeSouza [EMAIL PROTECTED] Sent by: "A

Re: Session is invalid or has timed out

2006-09-13 Thread Joe DeSouza
** Mike, It looks like you have set a low mid tier time out setting in the mid tier configuration.. check that... Also check to see if you have any timeouts set on the web server you are using itself... Web server settings could override the mid tier application settings... Joe D'Souza Remedy

Re: ITSM 7.0 - Patch 6

2007-11-27 Thread Joe DeSouza
I'd like a copy too.. thank you.. Joe - Original Message From: Clarkson, Timothy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, November 27, 2007 10:28:53 PM Subject: Re: ITSM 7.0 - Patch 6 ** I could I please get a copy of that :-) Thanks From: Action Request System

Re: ARS 7.1 Patch 1

2007-11-28 Thread Joe DeSouza
Jarl, Thank you for your response. This is exactly what I was looking for. I remember I did read about this somewhere before on an earlier thread but didnt remember the conditions under which this symptom occured. Thank you once again. Cheers Joe - Original Message From: Jarl

Remedy Knowledge Management 7.x Patch 001

2007-12-05 Thread Joe DeSouza
Listers, Is anyone out there using this against the ARS Server 7.x and ITSM applications 7.x? Have you figured out the meta data relationships between the different data tables within the Remedy Knowledge Management (RKM) database? Or is there a document out there some place where I could take a

Re: Happy Trails, Pat Zandi!!

2007-12-07 Thread Joe DeSouza
I don't know about zandification but I sure did learn a thing or two from some of your postings! Joe - Original Message From: Reiser, John J [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, December 6, 2007 9:33:11 AM Subject: Re: Happy Trails, Pat Zandi!! Congrats and

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Joe DeSouza
(cmdbdriver) which is failing to create the form. Chuck On Mon, Jul 20, 2009 at 2:52 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** And manually importing these fails too? Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20

Re: Oracle 11g Client Tools and AIE 7.1

2009-07-21 Thread Joe DeSouza
Thats a good idea.. and I would suggest 10gR2 client especially if you have an intent to upgrade your AR Server to 7.5 anytime too soon. I learnt the hard way that the 10gR1 client is no good for 7.5 (at least on windows) as it appears that it doesn't find some files that may be required, as

Re: Unwanted button core field

2009-07-21 Thread Joe DeSouza
Tinker with the database :-) change the field ID to and ID that doesn't exist on that form - say 9.. restart the server.. (I hope this is a development server) update field set fieldid = 9 where fieldid = 54; Make sure that your db returns 1 row updated.. if you have more than

Re: Oracle 11g Client Tools and AIE 7.1

2009-07-21 Thread Joe DeSouza
System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Joe DeSouza [joe_rem...@yahoo.com] Sent: Tuesday, July 21, 2009 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: Oracle 11g Client Tools and AIE 7.1 ** Thats a good idea.. and I would suggest 10gR2 client especially if you have

Re: Unwanted button core field

2009-07-21 Thread Joe DeSouza
This would be an interesting approach but MAY not work if while deleting the unmatched field, it recognizes the field that it is attempting to delete as a core field.. The same goes with changing field ID's using archgid.. may not work with fields having a core field ID.. but would be

Re: Table Search

2009-07-21 Thread Joe DeSouza
Mark, Are you attempting to do something like show all tickets that are assigned to the group that this user is a part of? Are these groups that you have created application groups (groups created specific to your application that do not have an entry in the Group form)? Or are they ARS 

Re: Apache Tomcat Memory Pool

2009-07-21 Thread Joe DeSouza
Did you flush your Mid-Tier cache would be the first obvious question to ask?? Secondly it would be good to know what versions of your AR Server and Mid-Tier you are dealing with. Joe From: remedydon mrohinikanth2...@gmail.com To: arslist@ARSLIST.ORG Sent:

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

2009-07-22 Thread Joe DeSouza
The same as the difference between a nurse and a doctor.. While a nurse might feel pretty qualified to do what a doctor does, a doctor is has bigger legal boundaries. Consider an AR Administrator as a nurse.. A good AR Administrator may be knowledgeable enough to develop, but its a chance you

Dataload utility for SRM 2.2

2009-07-22 Thread Joe DeSouza
Hello Listers, Is anyone aware of any such utility? To the best of my knowledge BMC doesn't have one in its shop as yet. At least they didn't have one when I had asked about it many many months ago.. If not, what did some of you guys do to get a large volumn of data in? Built your own tool /

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

2009-07-22 Thread Joe DeSouza
Or run a script to drop tables or views in the wrong schema :-) I did that yesterday and fortunately it was a database we needed to blow away anyways so I could actually smile at what I did :-) Joe From: Grooms, Frederick W frederick.w.gro...@xo.com To:

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

2009-07-23 Thread Joe DeSouza
your database restore skills!   Jennifer Meyer From:Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe DeSouza Sent: Wednesday, July 22, 2009 6:44 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between

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