Create a field on the form, and a button.
The button will show Lock/Unlock.
The basic premise will be that users can lock or unlock a ticket. If a
ticket is unlocked, then the button will display Lock. If the ticket is
locked, then button will display Unlock.
If a user hits the Lock button,
Has anyone had any experience with silkperformer for load testing the
mid tier?
Looking at using MT7.1.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
I have a user who wants to expand the height of his results list
whenever remedy returns his query. I thought if he dragged the bar down
to expand the results list height that it would retain the new height,
however, whenever he closes his search window and opens a new search
window, then performs
Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Wednesday, August 05, 2009 3:02 PM
To: 'arslist@ARSLIST.ORG'
Subject:
Has anyone had any experience with silkperformer for load testing the
mid tier
How about this:
Your users don't actually take a float license unless/until they modify a
ticket created by someone else? Why is it that they grab a float license when
doing things that don't require a float license?
If they are not performing tasks that require a float license, then they
I'm thinking a filter running against the AR System Email Messages form that
will run on Submit and set the Send Message to no if it is the user and the
time. Then an Escalation to reverse. See below:
Filter:
Run If:
'To' = anhthien.ngu...@us.army.mil AND ($TIME$ 6:00 AM OR $TIME$
from 12am-6am
(UNCLASSIFIED)
how about a escalation that disables the outgoing email configuration at
12am and enables it at 6am.
From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
ARERR [9062] Error encountered during string conversion from Unicode : string
;yêÇÕáB¬b Ûã=·Ø
Remedy 6.3 (no patch)
Windows/Sql Server
Has anyone seen the above error message when querying AD? Is there a fix that
doesn't involve patching?
It only happens on some accounts, but on
HAH
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tim Widowfield
Sent: Tuesday, August 11, 2009 8:35 AM
To:
.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Monday, August 24, 2009 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Weird Unicode error in remedy when querying AD via the LDAP and a
vendor form
System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Monday, August 24, 2009 11:01
To: arslist@ARSLIST.ORG
Subject: Re: UNSUBSCRIBE
HAH
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
I've done this before. I did the following:
Whenever a child ticket is closed, push a value to a hidden,
display-only radio button.
The Parent Ticket will have a filter that runs on modify if that radio
button has a value.
It will select the request ID of the first child ticket that is still
Hi all, I know that I've seen it on here before, but due to changing
jobs, I do not have my vast archive of emails through which I could
search.
Whenever you sync your search dataset, and it causes your admin tool to
crash, then you open your admin tool, it still says it's searching,
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Monday, August 25, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject:
Hi all, I know that I've seen it on here before, but due to changing
jobs, I do not have my vast archive
Search Database crashes Admin Tool and then Freezes
**
Gary, what version/patch of AR System are you using?
Rick
On Mon, Aug 25, 2008 at 12:10 PM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [EMAIL PROTECTED] wrote:
Sorry for the no subject, my original email had a subject
expecting this
feature to work on large databases such as the ITSM database..
Hope this helps..
Joe
- Original Message
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
[EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 25, 2008 3:10:12 PM
Subject: Sync Search Database crashes Admin
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo http://www.yahoo.com/ IM
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent
look as though the operation was
never ever run.. That didn't help me either..
Joe
- Original Message
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
[EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, August 25, 2008 3:22:54 PM
Subject: Re: Sync Search Database crashes Admin Tool
the past year or so I have actually given up on ever
expecting this feature to work on large databases such as the ITSM
database..
Hope this helps..
Joe
- Original Message
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
[EMAIL
Can anyone else please see if they can download the user.exe from
ftp://epddownload.bmc.com/smbu_patches/ars/6.3/patch024/clients/user.exe
please?
I just get an error saying Internet Explorer was not able to open this
Internet site. The requested site is either unavailable or cannot be
found.
-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Thursday, August 28, 2008 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Failed to download user.exe from FTP site
Can anyone else please see if they can download the user.exe from
ftp://epddownload.bmc.com/smbu_patches/ars/6.3/patch024/clients/user.exe
I always create a view form for the arschema.
I usually create a form with two fields also. The first field I type in
a query, such as:
Select name, schemaid from arschema where name = XX
Then a button I click that executes the query, and the query is set into
the second window.
I also always
Shrestha, I've seen this before, and have posted to the list twice the
resolution, and it has helped other people.
Unfortunately, I do not have my archive of emails right now to pull up,
but if you search for posts from me, you'll find one that discusses
this.
It may not solve your issue, but it
Woa, that was a lot of air quotes
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, August 29, 2008 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: aradmin command-line export is producing 0
Try using: Field LIKE %%
I think that is what it is, anyways. I've seen it done, but it's been a
long time and a few different jobs ago.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell
Sent:
You are paying not only for the polygraph test, but for the tests that
debunk it, and the tests that support it!
Just my 2Cents. I think they are useless, as from what I've seen, there
are more false-positives than correct positives!
Gary
-Original Message-
From: Action Request System
When did 7 go into beta?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, February 24, 2009 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer, Colorado Springs
**
Pretty much! Anyone
Remedy User Tool version 7.1 and Vista.
How to get .artask files to work? They currently do not do anything.
Thanks,
Gary Opela, Jr.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum
If you had a prefix, such as TKT on your ticket number, such that your
ticket number might be TKT000123123, then you could do this:
Set tmpInt = STRSTRC($Message Body$, TKT)
Set tmpTkt = SUBSTR($Message Body$, $tmpInt$ -3, 12)
That might work, I'm not sure if the carriage returns would pose a
Yeah, I usually run the statements together, but that tends to cause
confusion when I post those to the list, so I typically break them out
into each step.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
405 739 7006 x30043
-Original Message-
From: Action
Discovery to CMDB using
CMDB API calls
-Original Message-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
gary.opela@tinker.af.mil
To: arslist@ARSLIST.ORG
Sent: Wed, 20 May 2009 12:56 pm
Subject: CMDB
BMC Remedy 7.1
Hello all. I am curious as to what all is required if I were to want to
use BMC Discovery to populate the CMDB?
Would I only need CMDB, Discovery, and DSL, or would there be additional
utilities or tools required (other than the obvious, such as arserver)?
I am mainly
Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, May 20, 2009 12:56 PM
To: arslist@ARSLIST.ORG
Make sure the Host ID is correct on all of your licenses you have
installed.
Check this by going to add a new license. Select the Product Feature of
AR Server and note the Host ID that remedy pulls.
Next, check your license keys that you've already installed to ensure
they are referencing the
Additionally, try logging into only that server with your admin tool. If
you receive the standard message stating:
This version of the Action Request System(R) is ready for use or
evaluation without purchasing or activiating an authorization key. For
unlimited capabilities, contact your sales
Hey Brian, I've had this problem before where I could not get the
mid-tier to pick up changes. I even tried restarting my computer, the
server, the mid-tier server, tomcat (I wasn't using IIS at that job),
and arserver -- all to no avail. Then, a few hours later, magically, the
changes showed up.
Try a different browser, like firefox instead of IE, or whatever you are
using.
I'm curious if this fixes it. I don't expect it to, but it's something
to try.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent:
Good idea Axton and Carey. On the Mid-Tier with version 7, you can hide
table columns (maybe 6 also)? Have you checked to make sure the column
is not user-defined hidden for some strange case?
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
If the field is on another form, doesn't it usually give the field ID
instead of the name, so he would get the following error:
ARERR [330] You do not have write access to field : 7
This has been the case for me, but I'm not sure if it is 100% that it
acts this way.
Sree, first check to make
Yeah, create an active link that will do a change fields and set the
field to read/write if the $OPERATION$ = QUERY
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 08, 2008 2:38 PM
To:
I'm running java version 1.6.0.7 (java 6 update 7) and remedy version
6.3.
My email engine crashed a few days ago and I cannot get it to come up.
I'm getting the error:
The Remedy Email Engine service on Local Computer started and then
stopped. Some services stop automatically if they have no
CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, September 09, 2008 6:23 AM
To: arslist@ARSLIST.ORG
Subject: Email Engine will not start -- Failed to load java virtual
machine.
**
I'm running java version 1.6.0.7 (java 6 update 7) and remedy version
6.3.
My email engine crashed a few days ago and I
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, September 09, 2008 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine will not start -- Failed to load java virtual
machine -resolved thanks to norm.
Okay folks, Norm bailed me
Hehe David, I didn't even know what the Old support number is.
For me, my support procedure follows:
1) Send an email to the ARS List
If that doesn't work, then I find another way to do what I need to :)
You all should thank me, as this frees up support techs to help you!
I do contact remedy
You can always manually validate the active link already exists by
running the following query:
select * from actlink where name = '
NDU:HPD:COI:IMOsConsole_100_OpenView ' although I'm sure that it will
find it. I have to agree with Matt Gayford, next time, try refreshing
your active link list to
I have a user whom is getting the typical user is connected from
another machine error even though she has not accessed her account from
any other computer. I look up in the arerror.log file, it shows her old
and new ip address. I was going to do an NSLookup on the names, and then
check a program
I don't think it can be done on the user tool level, but you can join
the table with itself to find it.
For instance, if your table name is called asset, you could do the
following:
Select a.serial__, a.database_id, b.serial__, b.database_id from asset
a, asset b where a.serial__ = b.serial__
I agree with this, you should put a single quote around the reference to
the field IDs.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eaton, Mark (DCS)
Sent: Tuesday, September 16, 2008 12:09 PM
To: arslist@ARSLIST.ORG
Try writing the SQL and getting it to work via the oracle sql query
tool. Once you get it working in there, then input it into your menu
qual.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
not use the
actual client ip address.
Axton Grams
On Tue, Sep 16, 2008 at 11:34 AM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [EMAIL PROTECTED] wrote:
**
I have a user whom is getting the typical user is connected from
another
machine error even though she has not accessed her account from any
. Chances are it is a unique id
generated by the mid-tier as the mid-tier servers do not use the
actual client ip address.
Axton Grams
On Tue, Sep 16, 2008 at 11:34 AM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [EMAIL PROTECTED] wrote:
**
I have a user whom is getting the typical user is connected
Haha @ Tim..
You guys are so ruthless.. It feels like a Friday.
Quick, someone post a Friday humor bit before Daniel flags it!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield
Sent: Tuesday, September 16,
Haha Darrell, I was waiting on you to reply to this!
-Jr
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
Sent: Wednesday, September 17, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: How to unsubscribe
**
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, September 17, 2008 10:25
To: arslist@ARSLIST.ORG
Subject: Re: How to unsubscribe
Haha Darrell, I was waiting on you to reply to this!
-Jr
-Original Message-
From: Action
I'm running 6.3 and my To: field has a length of 32,000. What is the
length on your To: field in 7.0.1?
Also, is a newline character getting inserted in there by any chance?
You can validate this by expanding the elipses on the To field.
Thanks,
Gary Opela, Jr.
-Original Message-
From:
If you are trying this in the User or Group form, it will fail due to a unique
ID that is generated by the system. I've had someone do this before, and the
request showed up in the results list, but not in the details pane.
Thanks,
Gary
-Original Message-
From: Action Request System
Also, you might check for filter looping. Usually you'll get an error
stating such problem, but if you have your server configured to allow
high number of filters to execute, and you have a slow server, you might
see a timeout. It's worth looking at. You can see these by looking at
the logs,
Well, too bad we're not using Perl, you could just use the split
function to feed the values into an array. But, since we are talking
remedy here, try the following:
Create a tmpChar, tmpChar2 and tmpInt field.
1) Filter sets tmpChar = $112$ and calls a filter guide.
2) guide calls the
Oh ouch. Well, thanks for waiting until after I typed up a solution to
point this out, Axton :)
-Gary Opela, Jr.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, September 22, 2008 1:16 PM
To:
the users from the filter
guide Gary outlined.
If there is a better way than above, please feel free to let me know
I'll save this for tomorrow.
Thanks again Gary and everyone else that responded!
Brien
On Mon, Sep 22, 2008 at 12:32 PM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [EMAIL PROTECTED
Anyone have a price check on the FTS license for 7.1?
Thanks,
Gary Opela, Jr.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
. I've seen before where junk characters
would get put in this field at the database level, and break the user's
access to anything.
Gary
-Original Message-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Tuesday, September 23, 2008 10:58 AM
To: arslist@ARSLIST.ORG
Subject: RE: split
@ARSLIST.ORG
Subject: Re: split a field and loop on each piece
What of:
1234;1;
1;1234;
1;1234;2
?
Axton Grams
On Tue, Sep 23, 2008 at 12:00 PM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [EMAIL PROTECTED] wrote:
Actually, I think you might want to do a REPLACE($Group List$,
;1234;
;)
This way
a floating license
for some other reason... Unless I add another field to the user table,
like a checkbox that says user had a floating license before I messed
with this.
This is almost getting silly! :-)
Brien
On Tue, Sep 23, 2008 at 9:00 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
[EMAIL PROTECTED
field, do the REPLACE() there, and then put that back in the user
group field to get around Remedy Admin tool being too smart...
Thanks for the suggestions!!
On Tue, Sep 23, 2008 at 10:17 AM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH [EMAIL PROTECTED] wrote:
I'm not sure
Since you can select all of them, is there a RP to de-select a row?
Basically, you could start out by selecting all of the rows, then just
deselect the rows you don't want..
I doubt there is one, but that would get around the issue you are
having. It would make sense if they had one.
All, I'm using admin tool 6.3 p023, my server is 5.1.2 (I'm pretty sure
it is). This is an old server that is barely used any more.
I am trying to go to File- - Licenses - Add/remove Licenses to see
what all licenses I have issued. I am getting the following error:
RPC call failed -
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Wednesday, September 24, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: RPC error in Admin Tool when trying to go to File - Licenses
- Add/Remove Licenses
Wow, what's the point in a 36-character password? A strong 30 character
password would be impossible to crack by today's standards
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Wednesday, September 24,
On the Advanced Display properties tab for the table, select for
Initieal Row Selection, choose Select First, Fire Workflow. See if this
helps. The only problem is that it will by default select the first
record.
-Original Message-
From: Action Request System discussion list(ARSList)
If you need to select a different row, then make sure that you have
Refresh Row Selection set to Retain Selection, Fire Workflow, then do an
active link that does a change fields to refresh that table.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
Were you authenticating through LDAP, or through Remedy? If through
remedy, then you are leaving out a crucial piece. In the LDAP configs,
do you have to define the password variable and length?
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Some co-workers and I were just in a discussion over where they worked.
We had all done work either for companies, or on products supported by
companies with a three-letter name. I was wondering, does anyone know
what BMC stands for? I've scoured the internet, but to no avail.
Thanks,
Gary
Yeah, I've done it. 6.3 on SQL2k5 works fine. I thought it was
supported???
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John
Sent: Thursday, September 25, 2008 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Configuration
Oh, I went to remedy classes near Baltimore. Did anyone else go there
and get the crab cakes with a certain unnamed instructor?
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, September 25,
9TW, United Kingdom
T: +44 (0) 1707 631662
E: [EMAIL PROTECTED]
W: www.computacenter.com
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 25 September 2008 16:20
I am running ARS 7.0 on MSSQL on Win2003.
I have a Remedy Outlook form that uses OLE Automation to open Outlook
and add an attachment, without sending the actual message. What I need
to do is add two additional attachment fields so I can add multiple
attachments to the single email. My
Cancel this. The issue was with permissions.
Thanks!
-Original Message-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Friday, September 26, 2008 10:04 AM
To: arslist@ARSLIST.ORG
Subject: OLE, email, and attachments
I am running ARS 7.0 on MSSQL on Win2003.
I have a Remedy
Andrew, those trees are called daughters. They don't actually grow the
money of the leaves, rather you have to make a mulch out of $20 bills,
then apply it weekly to the base of the tree. Eventually, the tree takes
up the money, and produces leaves of love.
Gary
-Original Message-
From:
, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, September 26, 2008 5:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: A higher calling in AR System 7.5.00
Hey David, good post. The first part, about what all different parts
there are, made my head hurt...
I didn't have time to read the whole thing, but I
If someone has already told him it was inappropriate, then that's enough. Drop
the discussion, we don't need 100 people dropping in and flaming one of our
family members because something he thought was funny wasn't to some of us.
I personally chuckled a bit, and I'm a republican. I see these
actions be caught in a lightbox?
Yeah, I'm using 'Dialogue' but getting the pop-up window behavior on
mid-tier.
The other window types appear to want qualifications ...
-Andy
On Sep 26, 2008, at 10:35 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
wrote:
Try opening the window type as a dialogue
Nevermind, dialogue windows you cannot change the target. Try a display
window with a target of either current or new. I don't think you are
going to be able to do what you are wanting though.
Gary
-Original Message-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Friday, September
LJ, the epoch you have in second action, 1167751252, is equal to
1/2/2007 9:20:52 AM, which would confirm what you are seeing. The only
thing I can think of, is that since you are dealing with a table, it
must be performing the calculation at the database level or server
level, which would not
Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]
On Sep 25, 2008, at 3:19 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
wrote:
Yeah, I've done it. 6.3 on SQL2k5 works fine. I thought it was
supported???
Gary
-Original Message
Manjari
I just want to ask the obvious question to get it out of the way. Are
you certain that you are calling the correct filter, and using the
correct name?
I'm just eliminating the Is your computer plugged in question.
Thanks.
Gary
-Original Message-
From: Action Request System
Can you use business time calculations in the run-if line for a filter?
I need to create a filter that will warn when we are close to exceeding
the SLA limit. The problem I'm running into, is that if I just do
straight calculation, that's on a 24/7 clock. One of my groups is only
on a 10hr/5 day
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Thursday, October 02, 2008 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Business Times and an Escalation
**
Can you use business time calculations in the run-if line for a filter?
I need to create a filter
Okay, it's too early, and my brain is not yet working.
I have the need to create a URL for my mid-tier that will pull up
tickets matching a search criteria. For this example, we'll use 'Status'
= New
I tried the following:
Oh yes, thanks. I forgot about qual. I tried with the ?, but was leaving
out the qual.
Thanks,
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Friday, October 03, 2008 7:18 AM
To: arslist@ARSLIST.ORG
Ahh, but gmail does have the mail goggles feature. Perhaps this new
feature would assist in the prevention of accidental emails being sent
to the list? I know I've sent a few in my career to the list that were
intended to be directed towards individuals.
[EMAIL PROTECTED] wrote:
**
I can do MATH when I'm asleep and deprived of coffee :)
Saw that the other day and thought - hum now people will have
calc open all the time :)
On Thu, Oct 9, 2008 at 8:50 AM, Opela, Gary L CTR USAF AFMC 72
CS
Of course, I went out to bmcelite.com to see your profile.
Unfortunately, you've not yet set one up. C'mon Joe, stop slacking...
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, October 09,
Hi all. Hope everyone is doing fine.
Windows/ARS 6.3/SQL Server
This weekend, we are upgrading hardware on one of our remedy server. I'm
considering applying my DSO license afterwards. I do not have my
mappings set up yet, as my firewall rule isn't in place yet. My question
is, is it okay
and workflow have been created.
-Original Message-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 15 Oct 2008 10:43 am
Subject: DSO Question
**
Hi all. Hope everyone is doing fine.
Windows/ARS 6.3/SQL Server
This weekend, we
To: arslist@ARSLIST.ORG
Subject: Re: DSO Question
** The install and license apply will not cause any issues. The connection to
the other server is not needed until you create a mapping.
-Original Message-
From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
It's a bug. I've noticed it too. There's nothing you can do about it
with your current version, and I'm not sure if it is fixed in newer
actions. You could consider adding a field to your form that will
basically replicate Status History.Resolved.user.
-Original Message-
From: Action
Well, I hope someone out there is watching the list tonight.
So, here's the deal, we just upgraded servers, and now my active
directory server quit working.
We kept the same server name, new IP though, and new MAC. I have applied
all licenses successfully.
We are running Windows
, but did the upgrade change your AD timeout
settings?
Rick
On Sat, Oct 18, 2008 at 4:50 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
[EMAIL PROTECTED] wrote:
**
Well, I hope someone out there is watching the list tonight.
So, here's the deal, we just upgraded
, Oct 18, 2008 at 4:50 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
[EMAIL PROTECTED] wrote:
**
Well, I hope someone out there is watching the list tonight.
So, here's the deal, we just upgraded servers, and now my active
directory server quit working
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