Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

2019-11-12 Thread Axton
of getting to know. Axton On Fri, Oct 4, 2019 at 9:00 AM Ramy S. Ayoub wrote: > Good luck Doug.. > > On Fri, Oct 4, 2019 at 3:14 PM Tommy Nijem wrote: > >> Well, even though I have been in-active on the ARS/Remedy platform for >> more than 10 years I continue to subscribe to this

Re: SSL for LDAP

2016-11-28 Thread Axton
: -Djavax.net.ssl.trustStore=/path/to/cacerts Axton On Wed, Nov 9, 2016 at 6:19 PM, Fawver, Dustin <faw...@mail.etsu.edu> wrote: > ** > > Greetings! > > > I have been trying to get AREA to use LDAP over SSL now. I followed the > instructions over at https://docs.bmc.com

Re: HSTS and Mid Tier

2016-11-28 Thread Axton
because there are limited web interfaces, but when dealing with hundreds of user facing endpoints, it simplifies things. My 2 cents. Axton On Thu, Nov 10, 2016 at 10:52 AM, Joe Castleman <joe.castle...@gmail.com> wrote: > ** > Greetings! > > I run a public-facing Mid Tier.

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

2016-09-26 Thread Axton
This list will be missed. I want to say thanks to everyone who made it what it is. Axton Grams On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza <jdso...@shyle.net> wrote: > ** > > That was “more or less” my understanding too – thank goodness a new > account need not be crea

Re: No Posts

2014-11-20 Thread Axton
I'm on gmail; It was also in my spam folder. Axton On Thu, Nov 20, 2014 at 12:22 PM, Jason Miller jason.mil...@gmail.com wrote: ** It is visible but was in my Spam. On Thu, Nov 20, 2014 at 9:21 AM, Scott Hallenger vadr...@yahoo.com wrote: Oh boy is it annoying that I still cant see my

Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World

2014-08-13 Thread Axton
This is a big step in the right direction. Axton Grams On Tue, Aug 12, 2014 at 3:39 PM, Boyd, Rebecca boy...@wfu.edu wrote: ** Jason, This just made my life easier because I no longer have to be Gatekeeper to the Documentation. What a relief. Thanks for sharing. Rebecca On Tue

Re: Change Java script to modify form in web- Security issue!!

2014-07-01 Thread Axton
access to a mid-tier interface? Axton Grams On Wed, Jun 25, 2014 at 9:59 AM, Mueller, Doug doug_muel...@bmc.com wrote: ** Folks, I cannot be strong enough in repeating the statements that LJ has made. Show/hide a field or active link workflow to check permissions IS NOT SECURITY

Re: Threads and queues

2014-06-19 Thread Axton
Thanks Doug Axton On Thu, Jun 19, 2014 at 12:08 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Axton, I know a bit about the system and am sometimes even correct in my answers For this case….. I can definitively state that the AR System server cache of metadata is SHARED

Re: Threads and queues

2014-06-19 Thread Axton
The api logs show what api calls are performed against each queue. On Jun 19, 2014 6:33 PM, James Smith bmcremedyarslis...@gmail.com wrote: Very much appreciated Misi and Doug for your explanation. Can you give sime examples of fast queue and list queue operations? I do not find much

Re: Select Distinct values from regular form through table

2014-06-18 Thread Axton
, but this will give you A request ID to work with. Axton Grams On Wed, Jun 18, 2014 at 6:49 AM, Mona Fathy mona_h...@yahoo.com wrote: Hi All, I'm working on Remedy version 7.6.4, I have a table that reads from a regular form VOD_SEET_Invoices, I need to select distinct values from this form

Re: Threads and queues

2014-06-18 Thread Axton
Nice analogy Doug. I have historically separated out various subsystems to separate queues (e.g., approval server, AIE, email engine, midtier, etc.). I did this to provide a means to prevent one subsystem from impacting other subsystems. This has happened to me in the past where some subsystem

Re: Threads and queues

2014-06-18 Thread Axton
to clarify. On Jun 18, 2014 3:29 PM, Misi Mladoniczky m...@rrr.se wrote: Hi Axton, What do you mean by cache data? The threads do NOT have an individual copy of the Cache (definitions of your system including FLTR, ESCL, etc). They share a single copy of this cache. If they did, it would

Re: JSS-SSO and Weblogic

2014-06-10 Thread Axton
The same issue exists for WebSphere as well. Axton Grams On Tue, Jun 10, 2014 at 3:21 PM, John Baker jba...@javasystemsolutions.com wrote: Hello, So let me answer this query, as it's related to a piece of non-optimal design in Mid Tier that only raises its head in some circumstances. JSS

Re: Deleted user accounts continue to show up in logs

2014-05-06 Thread Axton
It could be a cache building operation. I think with newer versions of the midtier it records user/form access and builds the cache based on past activity. There are a series of files (I think *.index) that store this usage information. On Mon, May 5, 2014 at 8:18 AM, David Durling

Re: Amazon cloud — anybody hosting their Remedy or their DB on Amazon?

2014-05-04 Thread Axton
Is anyone hosting Remedy or databases in the cloud using anything like CipherCloud, Perspecsys, Porticor, or Boxcryptor? On Sat, May 3, 2014 at 4:01 PM, Zandi remedy...@gmail.com wrote: ** I do know there is also a verizon public trust cloud as well Sent from my iPhone On May 3, 2014, at

Re: Fast v.s. List Threads

2014-05-04 Thread Axton
? SNOW doesn't secure their doc. Jason On Tue, Apr 29, 2014 at 10:20 PM, Axton axton.gr...@gmail.com wrote: ** Just to help (maybe) solve a long standing problem, let me point this out. I ran a Google search for a quote from the excerpt you cited from the product

Re: Software caused connection abort: socket write error

2014-05-02 Thread Axton
It says the client aborted the connection. A few things come to mind: - The browser could have a timeout waiting for a response (most likely) - The end user cancelled the request (second most likely) - The IP of the client machin could have changed - Network error Axton Grams On Wed, Apr 30

Re: Fast v.s. List Threads

2014-04-30 Thread Axton
Just to help (maybe) solve a long standing problem, let me point this out. I ran a Google search for a quote from the excerpt you cited from the product documentation: The fast queue handles the operations that generally run to completion quickly Guess what result did not show up on the first

Re: ADM: still having email issues, might take a while for me to fix this

2014-04-29 Thread Axton
/Central Re: DMT not working, showing as In Progress. Tue, 29 Apr 2014 15:20:53 +0530 4/29 8:33am US/Central Changing the font color on the Incident Summary field Mon, 28 Apr 2014 16:43:24 -0400 4/28 3:43pm US/Central Axton Grams PS Dan, sorry for the political plug... I couldn't resist

Re: Server Group Environment without Load Balancing

2014-03-13 Thread Axton
load distribution and availability. Axton On Wed, Mar 12, 2014 at 9:29 AM, Sivarama Velicheti vsivar...@gmail.comwrote: Hi Group, We have a server group environment but not leveraging load balancing capabilities. Here is a brief overview on the production servers we have in place. I

Re: salesforce -- Got ur little black book

2014-02-26 Thread Axton
own, but at least with under your roof you have some semblance of control. How you choose to exercise or neglect that level of control is still up to you. There are places where cloud offerings make sense. There are other's where it does not. Axton Grams On Wed, Feb 26, 2014 at 3:50 PM, Joe

Re: arserverd binding to 0.0.0.0

2014-02-20 Thread Axton
://blog.softlayer.com/2011/iptables-tips-and-tricks-port-redirection On Wed, Feb 19, 2014 at 1:54 AM, Narayanan, Radhika radhika.naraya...@cgi.com wrote: ** Thank you so much, Axton, Fred and others. Our client gave us one physical server with 3 virtual IP Addresses. And asked us to install AR Server

Re: arserverd binding to 0.0.0.0

2014-02-20 Thread Axton
If done properly, the rpc port mapper could work on all interfaces for all 3 servers. I say could because it's probably not been proven/done, but in theory it should work. Axton Grams On Thu, Feb 20, 2014 at 9:59 AM, Axton axton.gr...@gmail.com wrote: You could setup redirection using

Re: Questing on accessing our Remedy/ITSM system outside of the corporate network

2014-02-20 Thread Axton
://theheat.dk/blog/?p=916 https://f5.com/glossary/reverse-proxy Axton Grams On Thu, Feb 20, 2014 at 8:19 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, It was a very strange hallway conversation. Someone put an idea out that using some magic with SSO

Re: Why does the ARS Service take so long to start?

2014-02-19 Thread Axton
Watch the sql logs on startup and you will find ypur answer. Look at the queruwles, data beingbreturned and ask yourself if it makes sense. You can get it to start faster by deletung all the objects on the server. Last time I looked, the long startup time has less to do with the cache operation

Re: 8.1 Mid Tier Issues Resolved

2014-02-18 Thread Axton
PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 8.1 Mid Tier Issues Resolved Axton, I echo your thoughts. That used to be a recommendation but in the newer releases, it's no longer necessary to call all the memory up front. The system should be able to use what his necessary

Re: 8.1 Mid Tier Issues Resolved

2014-02-18 Thread Axton
discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* 18 February 2014 15:48 *To:* arslist@ARSLIST.ORG *Subject:* Re: 8.1 Mid Tier Issues Resolved ** The cost of allocating memory is negligible compared to the cost of huge full garbage collections resulting from

Re: arserverd binding to 0.0.0.0

2014-02-18 Thread Axton
other IP addresses since you are on linux. Axton Grams On Tue, Feb 18, 2014 at 11:21 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: As far as I know the ARS binaries do not bind to an IP. They will bind to a TCP port if one is specified (and/or use portmapper if that is set). If you

Re: arserverd binding to 0.0.0.0

2014-02-18 Thread Axton
Bind is a common term in Linux/Unix circles for this. It is the name of the function in the network stack that does just this (as defined in POSIX.1-2001). http://man7.org/linux/man-pages/man2/bind.2.html Axton Grams On Tue, Feb 18, 2014 at 11:34 AM, LJ LongWing lj.longw...@gmail.com wrote

Re: 8.1 Mid Tier Issues Resolved

2014-02-17 Thread Axton
Why do you do this: Set the Initial memory pool and Maximum memory pool to be the same? Axton Grams On Mon, Feb 17, 2014 at 12:26 PM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good afternoon, I wanted to come back and post some of the issues that we were running

Re: Caught Exception Error and Tomcat

2014-02-13 Thread Axton
memory than you set the max heap to it's probably ok. See here: http://www.linuxatemyram.com/ http://xteams.oit.ncsu.edu/iso/node/938 With Windows I try hard to not become any kind of authority so you are on your own. Axton Grams On Thu, Feb 13, 2014 at 2:04 PM, Jason Miller jason.mil

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Axton
I wonder what the default passwords are for AR_ESCALATOR, DSO, plugin user, etc. You can see evidence of these accounts in the api logs, user logs, etc. For some of the accounts there is no way to change any aspect of the authentication information. In versions long ago (5.x and earlier?), the

Re: AtriumSSO feedback

2013-11-14 Thread Axton
the two typically proves challenging and expensive and wrought with compromise. Bundling a completely separate piece of of an enterprise infrastructure with your product to do what most enterprises already do makes little sense to me. Axton Grams On Thu, Nov 14, 2013 at 6:26 AM, John Baker jba

Re: opensource software attack BMC?

2013-10-15 Thread Axton
Will file this in the FUD folder, right next to the op-ed's. Expecting an unbiased evaluation from a vendor with financial interests is a recipe for... exactly what I read. This looks to be nothing more than a marketing pitch... It wreaks of desperation as well. Axton Grams On Tue, Oct 15

Re: opensource software attack BMC?

2013-10-15 Thread Axton
? much like the paper does?) Axton Grams On Tue, Oct 15, 2013 at 5:17 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: The first line says it all The following is intended to outline our general product direction. It is nothing but a marketing document to attempt to get more money

Re: ARS 32-bit or 64-bit?

2013-10-12 Thread Axton
All the releases are available in either 32-bit or 64-bit, but not both. You will have to work with what's available. It makes the choice easy, in case you thought you had one to make. Axton Grams On Fri, Oct 11, 2013 at 12:35 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote

Re: Fun -- if you couldn't work in the computer field

2013-09-27 Thread Axton
Woodworking or game warden On Sep 26, 2013 2:00 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Where would you work? -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. Save the date! *KEG14* February 24-25, 2014 *For more information, click here *

Re: Best practise on how to integrate/import XML-Datafiles to ARSystem 7.5

2013-07-30 Thread Axton
situation, depends on whether you have more money than time and/or expertise. Axton Grams On Tue, Jul 30, 2013 at 5:33 AM, Ser Lif serlifp...@gmail.com wrote: This is a customer self developed application. No ITSM. They have built a Form with workflow controlling all their processes data driven. I

Re: How to monitor the health of the arserver?

2013-05-13 Thread Axton
How about the driver program. Axton On May 13, 2013 5:53 PM, Lewington, Dominic dlewing...@columnit.com wrote: ** Maybe a tool which injects an api transaction to mimic end users would be good here Howard? I can think of a few commercial options or maybe just a small java app run

Re: Unable to create a semaphore. (ARERR 8742)

2013-04-15 Thread Axton
What platform are you on? Are you using any virtualization (e.g., zones)? Axton Grams On Mon, Apr 15, 2013 at 12:10 PM, Aditya C adityarem...@gmail.com wrote: ** Hello, We are seeing lot of Semaphore errors in our Production environment. This is resulting the AR server crash every moment

Re: OT: For us science nerds out there Stephen Hawking: Space Exploration Is Key To Saving Humanity

2013-04-15 Thread Axton
Hmm.. if only we could pull our heads out of our collective asses As a species I would not be surprised to see us victims of our own demise, through either action (contaminating or otherwise destroying our environment) or inaction (sitting here fighting ourselves instead of expanding

Re: Unable to create a semaphore. (ARERR 8742)

2013-04-15 Thread Axton
Platform with AR on 7.6.04 SP2 and DB as MS SQL 2008 On Mon, Apr 15, 2013 at 1:21 PM, Axton axton.gr...@gmail.com wrote: ** What platform are you on? Are you using any virtualization (e.g., zones)? Axton Grams On Mon, Apr 15, 2013 at 12:10 PM, Aditya C adityarem...@gmail.comwrote

Re: Health Check for load balancer?

2013-04-10 Thread Axton
:57 PM, Axton axton.gr...@gmail.com wrote: ** Lots of variables that go into answering that question. Most of the variables are specific to your environment. The more information you can share about your current configuration, the better your answers will be. For example: - What type of LB

Re: Health Check for load balancer?

2013-04-09 Thread Axton
Lots of variables that go into answering that question. Most of the variables are specific to your environment. The more information you can share about your current configuration, the better your answers will be. For example: - What type of LB are you using? - How are the networks around the

Re: License considerations for custom approval process

2013-03-25 Thread Axton
provider if this is a violation; send them a sample def that executes according to the model outlined; let them hash it out and get back to you. Axton Grams On Fri, Mar 22, 2013 at 3:37 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Legal stuff is tricky. David says that BMC are discussing an exception

Re: Monitor license usage - for individual user

2013-03-18 Thread Axton
to be in. Polling is good enough to get a count of hours for a given user/license type. Axton Grams On Sun, Mar 17, 2013 at 10:48 PM, Karthick karthick...@gmail.com wrote: Hi All, Can any one help me in monitoring the license usage for individual user jn remedy. Really I don't want to try

Re: Monitor license usage - for individual user

2013-03-18 Thread Axton
does it work with timeouts? I guess it would not really show license usage but it will show when users login. It would be very interesting to compare it to the user-log of the AR Server. Best Regards - Misi, RRR AB, http://rrr.se Axton SSO Plugin provides a session start/end

Re: AR Server Event Monitoring Advice Requested

2013-01-23 Thread Axton
certain conditions are met (i.e., certain log entries). If I were connecting Splunk to Remedy, I would start with indexing the arerror.log file. You can then set up events on that source type when certain log entries are indexed. Axton Grams On Wed, Jan 23, 2013 at 6:41 AM, Lawrence Hayes lha

Re: Remedy ITSM 7.6.04 Mid-Tier Hot Fix

2013-01-17 Thread Axton
Chrome can help with this. You can right click on anything and select inspect element. It will show you all the css that apply to that element and where it comes from. Axton Grams On Thu, Jan 17, 2013 at 3:32 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote

Re: OT: Sort of.. Tools for testing WSDL's

2013-01-16 Thread Axton
I am using SoapUI as a standalone application to test Remedy web services. Axton Grams On Wed, Jan 16, 2013 at 2:58 PM, Joe D'Souza jdso...@shyle.net wrote: ** Another related follow-up question but this time its about soapUI. Has anyone successfully used the soapUI Eclipse Plugin

Re: HUMONGOUS table

2012-11-14 Thread Axton
problem is solved, you don't have to do anything with the data, and you are back in business. The update may consist of index or workflow modifications, or some combination thereof. Axton Grams On Wed, Nov 14, 2012 at 9:04 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** ARS 6.3 patch

Re: HUMONGOUS table

2012-11-14 Thread Axton
Yes, leave it blank. On Wed, Nov 14, 2012 at 11:46 AM, Campbell, Paul (Paul) p...@avaya.comwrote: ** How do you set the criteria, do you leave it blank? ** ** Paul Campbell *|* Development Team Lead *|* TSD SSBL, A2R WFE, and ESP Remedy Team *| *Avaya Client Services *|** *

Re: Mirgration from Remedy to other Platforms

2012-11-14 Thread Axton
. Outline the requirements and user stories, then make a product/architecture selection based on those requirements. Axton Grams On Wed, Nov 14, 2012 at 4:42 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You are listing programming languages. This means that you have build your own version

Re: ARS Wiki

2012-11-02 Thread Axton
using this method, a good design/plan needs to be used or else finding the right things will get even harder. Axton Grams On Fri, Nov 2, 2012 at 1:38 PM, Shellman, David dave.shell...@te.comwrote: ** ** Thanks -- *From:* Action Request System discussion list

Re: Watching the news BMC.

2012-10-25 Thread Axton
started it was all mainframe. At some point the strategic decision was made to branch out, now they have this combination that is unique. Selling the whole of BMC may be a hard sell to a single buyer because of the mix of offerings they have. Axton Grams On Wed, Oct 24, 2012 at 9:54 PM, Saji Philip

Re: [EXTERNAL] Re: WWRUG12 Doug Mueller and Kia Benhia Keynote

2012-10-18 Thread Axton
Chrome 22.0.1229.94 m on WinXP: 437 FireFox 14.0.1 on WinXP: 330 IE 7.0.5730.13 on WinXP: 27 Too funny. Axton Grams On Thu, Oct 18, 2012 at 10:43 AM, Stroud, Natalie K nkst...@sandia.govwrote: IE8 on Win7: 42 Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque

Re: 8.0 quick reference -- where is it ?

2012-10-17 Thread Axton
You can download the web based docs in pdf format. The organization is pretty good. I do wish that the site were broken into a set of pdf's instead of 1 giant pdf. Splunk uses a similar interface/method of organization for it's documentation, but the pdf's are segmented. Axton On Wed, Oct 17

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

2012-10-16 Thread Axton
JBoss has a greater set of capabilities. If Atrium core uses them.. On Oct 16, 2012 10:02 AM, patrick zandi remedy...@gmail.com wrote: ** Page 200.. Sorry about that.. On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi remedy...@gmail.comwrote: According to the documentation: Requirement UNIX

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

2012-10-16 Thread Axton
Jboss is open source. Suppor costs $$$. You can run the midtier in jboss without any issues, if you want just a single container. It all depends on what they did with the atrium components whether.jboss is required. On Oct 16, 2012 10:28 AM, patrick zandi remedy...@gmail.com wrote: ** ok I am

Re: 8.0 Requirements -- JBOSS only for Atrium Core.

2012-10-16 Thread Axton
http://www.jboss.org/as7 On Tue, Oct 16, 2012 at 11:56 AM, patrick zandi remedy...@gmail.com wrote: ** Thanks.. axton.. I did not see the free one, I saw the redhat site that said, $$$.. On Tue, Oct 16, 2012 at 12:54 PM, Axton axton.gr...@gmail.com wrote: ** Jboss is open source

Re: Best virtualization option

2012-10-12 Thread Axton
access, for things like dhcpd, etc.) Axton Grams On Fri, Oct 12, 2012 at 1:50 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** I would put all of the stuff on one machine. You run the overhead of multiple OS’s in both memory and CPU. I use 2*2 CPU and 8Gb on CentOS, Oracle, ITEM

Re: Results of a application pen-test - need to close holes

2012-10-08 Thread Axton
of issues or potential issues. Manual pen-testing takes the same approach. Axton Grams On Mon, Oct 8, 2012 at 8:46 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: John, I would personally be more concerned about someone having a 'clone' of my system and gaining more information

Re: Fuzzy Midteir

2012-10-02 Thread Axton
If you can, try it on a winxp machine. On Oct 1, 2012 3:52 PM, Benz, Michael michael.b...@holcim.com wrote: ** Hi All ** ** Yes I also noticed the different font. ** ** These screenshots were taken on the same machine, Running windows 7 both in IE, at the same time (we have a

Re: URI not found - https

2012-10-02 Thread Axton
the URI in a browser. Axton Grams On Tue, Oct 2, 2012 at 8:54 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Sue, What happens when you try to open that same https WSDL url on a browser on your machine? Fred -Original Message- From: Action Request System discussion list

Re: URI not found - https

2012-10-02 Thread Axton
/java -Dpname=Email -Xms350m -Xmx512m -Djava. Axton Grams On Tue, Oct 2, 2012 at 11:06 AM, Barber, Sue sbar...@mitre.org wrote: ** Hi Axton, ** ** In speaking to my network administrator, he said that they did note the certs were not current and he updated them based on what he believed

Re: Fuzzy Midteir

2012-10-01 Thread Axton
Windows 7 does this as well through their cleartype changes. Why they call it cleartype and it makes things fuzzy is beyond me. Did your workstation move from XP to Win7? On Mon, Oct 1, 2012 at 8:45 AM, Doug Blair d...@blairing.com wrote: ** Michael, There is a different font used in your

Re: SQL or Oracle

2012-09-29 Thread Axton
, and reliable) - I can manage it without a GUI Maybe some of these things are available with MSSQL. I try to separate myself from MS technologies because they only tend to work with other MS technologies and I don't like to be boxed in. Axton Grams On Fri, Sep 28, 2012 at 4:03 PM, patchsk vamsi

Re: ITSM 8 Compatibility Matrix

2012-09-26 Thread Axton
Thank you. This has the information I was looking for. Axton On Wed, Sep 26, 2012 at 11:08 AM, Vedak, Rahul rahul_ve...@bmc.com wrote: ** Please try the URL again. It should open compatibility matrix PDF for Atrium Core 8.0.00 now. ** ** http://media.cms.bmc.com/documents

ITSM 8 Compatibility Matrix

2012-09-25 Thread Axton
Is this possible? For reference, here is the link to the ITSM 8 Compatibility Matrix: http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives

Re: ITSM 8 Compatibility Matrix

2012-09-25 Thread Axton
I guess it's the vague statements like designed to optimally work with that throw me off. I was looking for a matrix, as the document title suggested. How sub-optimal will my proposed configuration be? Will it work at all? Is BMC Atrium Service Level Management the same thing as SLM? Axton

Re: ITSM 8 Compatibility Matrix

2012-09-25 Thread Axton
/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf), but I get a 404 error. Where can I find the compatibility matrix for Atrium CMDB 8.0? Axton Grams On Tue, Sep 25, 2012 at 11:06 AM, Peter Adams peter_ad...@bmc.com wrote: As in the past, the BMC Remedy ITSM Suite compatiblity document focuses on describing compatiblity info for Remedy ITSM

Re: Remedy Mid-Tier on SSL

2012-09-24 Thread Axton
on what you are using. Best suggestion for everyone on the list who wants to know how to do X with the web configuration (context path, ssl, etc.) is to outline your software/hardware stack as it pertains to the web tier. Axton Grams On Mon, Sep 24, 2012 at 5:01 PM, Ray Palla ray.pa...@insona.com

Re: OT: AUTO: Adam C. Miller is painting a car

2012-09-20 Thread Axton
Are you allowed to paint cars in California? On Thu, Sep 20, 2012 at 2:40 PM, Samuel J Albury III sjalb...@dne-llc.comwrote: I wonder if he will come to California and help paint one of mine. ___ UNSUBSCRIBE or

Mid-Tier 7.6.04 SP3 and Atrium 7.5 patch 5: Authentication Error - Send Failed

2012-09-12 Thread Axton
run into this, any help would be appreciated. Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Mid-Tier 7.6.04 SP3 and Atrium 7.5 patch 5: Authentication Error - Send Failed

2012-09-12 Thread Axton
That is odd. If I look at the AR System 7.6.04 Compatibility Matrix, it states that CMDB 7.5 is compatible with Mid-Tier 7.6.04 as long as a 32-bit JVM is used. Axton On Wed, Sep 12, 2012 at 12:20 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi Axton, although this is not published

Re: Mid-Tier 7.6.04 SP3 and Atrium 7.5 patch 5: Authentication Error - Send Failed

2012-09-12 Thread Axton
Thanks for sharing this information. Axton On Wed, Sep 12, 2012 at 2:45 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, indeed, but unfortunately this information is wrong (or correct without CMDB). There was a patch for 7.5 for the CMDB dependencies, but it was never released

Re: Thoughts regarding a separate DB for custom DB objects

2012-09-07 Thread Axton
? It get's messy in the db. DB objects pile up; sometimes they are no longer used, and in the end, you have a pile of db objects and you don't have a good idea if it is something Remedy created or a person created. It's a hell of a ball of yarn to untangle. Axton Grams On Fri, Sep 7, 2012 at 1:02 PM

Re: Thoughts regarding a separate DB for custom DB objects

2012-09-07 Thread Axton
. Assume you are logged into oracle as aradmin. If you want to retrieve data from a table in a different schema, arsexternal, your statement would look like this: select * from arsexternal.table Axton Grams On Fri, Sep 7, 2012 at 2:36 PM, Jason Miller jason.mil...@gmail.com wrote: ** Thanks Joe

Re: Thoughts regarding a separate DB for custom DB objects

2012-09-07 Thread Axton
with each instance: cpu, memory, disk, etc.). I try to opt for the simplest solution that meets the need. The schema, as far as I can see, is that choice. Life and technology is too complicated to add complexity for complexity's sake. Axton Grams On Fri, Sep 7, 2012 at 6:44 PM, Jason Miller

Re: Plugins

2012-09-04 Thread Axton
/remedyunit/cmdb/plugins/ne/pluginsvr_config.xml /path/to/remedy/apps/AtriumCore/remedyunit/cmdb/plugins/ne/log4j_pluginsvr.xml * Plugins: BMC.FILTERAPI.NORM.ENGINE Axton Grams On Tue, Sep 4, 2012 at 7:25 AM, SriSamSri Appecherla appecherla@gmail.com wrote: ** G'day Listers, I came across 2

Re: Data validation in character fields

2012-08-23 Thread Axton
defines the [:space:] as all posix whitespace characteres and includes the following posix characters: unicode: [\p{Z}\t\r\n\v\f] ascii: [ \t\r\n\v\f] see http://www.regular-expressions.info/posixbrackets.html for an overview of Posix character classes, include :space:. Axton Grams On Thu, Aug

Re: Data validation in character fields

2012-08-23 Thread Axton
You could shift this to use the regexp_instr function to identify the presence of characters. On Thu, Aug 23, 2012 at 2:00 AM, Axton axton.gr...@gmail.com wrote: I found this works reliably on Oracle. It removes leading and trailing whitespace characters (tabs, spaces, CR, LF, FF, vertical

Re: ARS generational logging

2012-08-17 Thread Axton
Any chance that applies to the arerror log too? On Aug 17, 2012 5:43 PM, Susan Palmer suzanpal...@gmail.com wrote: ** That's more clear to me now. We're still at 7.5 so I guess we'll look at the next version that comes out for an upgrade hopefully next year. Thanks for the info Andrew and

Re: re. integration of the ARSlist with Communities

2012-08-07 Thread Axton
written consent of BMC Software provided that BMC Software reserves the right to withdraw this consent at any time in its discretion. Axton Grams On Tue, Aug 7, 2012 at 11:47 AM, arslist arsl...@danielbloom.ca wrote: ** There have been discussions in the past about bridging the ARSlist

Re: re. integration of the ARSlist with Communities

2012-08-07 Thread Axton
. *Furthermore, You grant to BMC, its affiliates, and sublicensees, and all other users of the BMCC permission to publish, at their discretion, Your name in connection with Your Submission. On Tue, Aug 7, 2012 at 12:48 PM, Axton axton.gr...@gmail.com wrote: There is also the legal and ownership aspect

Re: Request for expertise on BMC Web login cookies

2012-07-24 Thread Axton
/kb/en-us/solutions/public/6000/900/sol6917.html for details on f5's implementation. Axton Grams On Tue, Jul 24, 2012 at 12:16 PM, Ray Palla ray.pa...@insona.com wrote: Listers; This question has been raised by security

Re: Request for expertise on BMC Web login cookies

2012-07-24 Thread Axton
to implement. I've always opted for the Cookie Insert method because it doesn't care about reverse proxies, source IP address (NAT issue), and is easy to configure. My 2 cents. Axton Grams On Tue, Jul 24, 2012 at 2:23 PM, Ray Palla ray.pa...@insona.com wrote: ** ** Thanks Axton; Perhaps the better

Re: How to tell if Remedy authentication is NTLM or NTLMv2?

2012-07-23 Thread Axton
AREA uses and LDAP bind operation. NTLM is not in the picture. Axton Grams On Mon, Jul 23, 2012 at 11:43 AM, Tim Guyse tim.gu...@nasa.gov wrote: Server is configured to use AREA authentication but I'm not sure how to tell whether is uses NTLM or NTLMv2? Thanks Tim

Re: OT: 7.6.04 Solaris connection FIN_WAIT_2 problems

2012-07-21 Thread Axton
is in there is in plain text. You will also need to grab the connection listing at various times to see what ports are waiting, active, etc. to comparing with your network dump. Axton Grams On Fri, Jul 20, 2012 at 1:38 PM, patrick zandi remedy...@gmail.com wrote: ** Was wondering if anyone with 7.6.04 SP2 - SP3

Re: Flashboards and time axis

2012-07-17 Thread Axton
You have to use historical data to show a time series. Hivhly annoying. You can manually create the historical data by pushing your data into the fb hiatory form. On Jul 17, 2012 1:15 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Sorry for pulling up this question, but it's important to

Re: Oracle-Bulk-Fetch-Count anyone ever use it?

2012-07-16 Thread Axton
I always set to the max. I never seem to have the performance I want and always seem to have an excess of memory. On Mon, Jul 16, 2012 at 10:10 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Anyone ever use Oracle-Bulk-Fetch-Count setting in AR.cfg? I had it in some of the environments I've

Re: retrieving enumerated (selection list) ID integer instead of value in filter action

2012-07-12 Thread Axton
For selection fields, I think you can set the selection field into an integer field and you will get the int value. Check me on that. Axton Grams On Thu, Jul 12, 2012 at 2:07 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Probably have to do a set field if urgency = “High” set field

Re: VM Processors, one or two?

2012-07-12 Thread Axton
available, when it needs them; otherwise it will appear to be idle. I can't believe that the server timeout (5 minutes, I think -- 300 seconds) is still not a configurable parameter. Axton Grams On Thu, Jul 12, 2012 at 5:05 PM, Drew Shuller drew.shul...@gmail.comwrote: ** Good afternoon

Re: 7.6.04 SP3 -- install problems -- Support said a weird thing..

2012-07-10 Thread Axton
non-existent. What problem are you having where this suggestion was provided? Axton Grams On Tue, Jul 10, 2012 at 9:24 AM, patrick zandi remedy...@gmail.com wrote: ** let me say it this way.. is 127.0.0.1 any faster than xx.yy.zz.02 ? no.. it is still in the/etc/host file (and the resovle

Re: how to change RMI port of email engine

2012-07-09 Thread Axton
in use. If you try to use a port that is already in use, I expect that either the email engine will not start or it will start but not respond to admin requests. Axton On Mon, Jul 9, 2012 at 11:24 AM, ITSM.Support itsm.supp...@vyomlabs.comwrote: ** Hi, ** ** Yes, we can change RMI Port

Re: Can remedy code push cause DB crash, etc?

2012-06-28 Thread Axton
From https://forums.oracle.com/forums/thread.jspa?threadID=364644 Oracle finally admit there was a bug: BUG 5607984 - ORACLE DOES NOT CLOSE TCP CONNECTIONS. REMAINS IN CLOSE_WAIT STATE. [On Windows 32-bit]. The patch 10 (patch number 5639232) is supposed to solve the problem for 10.2.0.2.0. We

Re: Approval by mail

2012-06-25 Thread Axton
above. The web page can be set up to be very simple, such that it simply returns a confirmation message that their approval or rejection was accepted. Axton Grams On Mon, Jun 25, 2012 at 12:25 PM, Logan, Kelly kelly.lo...@proquest.comwrote: ** There has been a request to have simple

Re: Please help

2012-06-21 Thread Axton
You can not use a Linux api on Solaris. They are different architectures and not binary compatible. On Thu, Jun 21, 2012 at 9:53 AM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.com wrote: ** Dear All, ** ** When I tried to install BMC Remedy API to Solaris 10 I couldn't

Re: 7.6.04 SP3 Floating Application License Question

2012-06-21 Thread Axton
read data and have the potential to grab a floating write token, depending on where the data is read from. Axton Grams On Thu, Jun 21, 2012 at 12:19 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Wow – how is that fair to the customer? ** ** With new home page and overview console

Re: Microsoft Network Loadbalancing with Midtier and AR-Server Group

2012-06-20 Thread Axton
.1wt.eu/ http://www.linuxvirtualserver.org/software/ktcpvs/ktcpvs.html http://www.apsis.ch/pound/ Axton Grams On Wed, Jun 20, 2012 at 10:09 AM, Tobias Ziegler tobias.zieg...@vipcon.comwrote: ** Hi listers, ** ** we plan to implement ITSM 7.6.04 with 3 Midtier servers and an AR-Server

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