Re: Request for Enhancement (RFE) community discussion at BMC UserWorld - open invitation

[Axton Grams]

No offense Dave, but it seems like this should be made available to all
paying customers, regardless of their ability to attend BUW.

Axton Grams

Easter, David wrote:
> Hello, ARSListers;
> 
>   How would you like to have a greater influence on new features and
> functionality in AR System and ITSM applications?   
> 
>   My name is David J. Easter and I'm a Product Manager with BMC Remedy.
> I am hosting a Thursday lunch discussion at BMC UserWorld of the current
> Request For Enhancement (RFE) process for BMC Remedy enhancement
> requests.  My goal for the meeting is to:
> 
> - Educate attendees on the current RFE process
>   - This includes both how customers see the process and a glimpse into
> the internal processing
> - Give some tips when submitting an RFE that will increase the chances
> of your enhancement being implemented
> - Brainstorm ways the community could better define, prioritize and
> manage the flow of RFEs into BMC Remedy
> 
> The meeting will be on Thursday, 8/31.  It will be in the Sutter Room on
> the 6th floor of the hotel and will begin at 12:00pm.  Lunch will be
> provided (sandwich buffet).  The room will hold 30 people comfortably,
> so come early if you want to ensure you get a seat.  (Others will not be
> turned away - but it may be Standing Room Only.)
> 
> This meeting is a "grass roots" effort by me to encourage more
> participation of the community in the general RFE process.  However,
> solid suggestions that come out of this meeting will be folded into the
> official process if appropriate.
> 
> Please come by if you have the time and desire.  I look forward to
> meeting you all!
> 
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
> 
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> 

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Re: Simple Flashboards Question...

[Axton Grams]

In the admin tool, under the server settings-> connection settings, what
are the mid-tier user and remedy application service user passwords set
to?  Are your fb and mid-tier configured to use these password?

Axton Grams

Reggie H wrote:
> Environment:
> 
> MS Server 2003
> SQL 2000 SP3a
> ARS 6.3 on two server (server 'a' is licensed, server 'c' is eval copy)
> Mid Tier installed on server 'b' (not licensed... yet)
> Flashboards installed on server 'b' (not licensed... yet)
> 
> Question: I receive an error [ARERR 329: Invalid passord or authentication
> string for an existing user].  What could be causing this error.  I'm logged
> in with a user with admin rights.  What else could be the problem.

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Simple Flashboards Question...

[Reggie H]

Environment:

MS Server 2003
SQL 2000 SP3a
ARS 6.3 on two server (server 'a' is licensed, server 'c' is eval copy)
Mid Tier installed on server 'b' (not licensed... yet)
Flashboards installed on server 'b' (not licensed... yet)

Question: I receive an error [ARERR 329: Invalid passord or authentication
string for an existing user].  What could be causing this error.  I'm logged
in with a user with admin rights.  What else could be the problem.
-- 
View this message in context: 
http://www.nabble.com/Simple-Flashboards-Question...-tf2152427.html#a5944453
Sent from the ARS (Action Request System) forum at Nabble.com.

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Re: Request for Enhancement (RFE) community discussion at BMC UserWorld - open invitation

[Rick Phillips]

David, did you realize that some earlier sessions don't finish until
12:30 on Thursday?  The first afternoon session begins at 2:00 (at
least according to the schedule I have.

Thanks,

Rick

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Status-History values and general operations...

[Rick Phillips]

ARS 5.1.2
HD 5.5
Ora 9i

I need an escalation to fire when a ticket has been closed for 7 days.
But when I compare $TIMESTAMP$ > Status-History.Closed.TIME +
60*60*24*7 , I find errors in my escalation and arerror.log.  Is it
possible to perform operations against Status-History.*.* values?
(apparently not!)

rp

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Request for Enhancement (RFE) community discussion at BMC UserWorld - open invitation

[Easter, David]

Hello, ARSListers;

  How would you like to have a greater influence on new features and
functionality in AR System and ITSM applications?   

  My name is David J. Easter and I'm a Product Manager with BMC Remedy.
I am hosting a Thursday lunch discussion at BMC UserWorld of the current
Request For Enhancement (RFE) process for BMC Remedy enhancement
requests.  My goal for the meeting is to:

- Educate attendees on the current RFE process
  - This includes both how customers see the process and a glimpse into
the internal processing
- Give some tips when submitting an RFE that will increase the chances
of your enhancement being implemented
- Brainstorm ways the community could better define, prioritize and
manage the flow of RFEs into BMC Remedy

The meeting will be on Thursday, 8/31.  It will be in the Sutter Room on
the 6th floor of the hotel and will begin at 12:00pm.  Lunch will be
provided (sandwich buffet).  The room will hold 30 people comfortably,
so come early if you want to ensure you get a seat.  (Others will not be
turned away - but it may be Standing Room Only.)

This meeting is a "grass roots" effort by me to encourage more
participation of the community in the general RFE process.  However,
solid suggestions that come out of this meeting will be folded into the
official process if appropriate.

Please come by if you have the time and desire.  I look forward to
meeting you all!

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.

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Need help with `! Filter in Help Desk Out of the Box 6.0

[Jase Brandon]

**



Hello fellow 
listers
Help Desk 6.0 Out of 
the Box
Arserver 
6.3
 
How can I overcome 
th `! functionality of the out of the box SLA filters?
 
Desired result 
is a column on the Requester Console that will be 'SLA_Due_Date', so that when 
users log in to the requestor console they will see at a glance how much time 
they have until their ticket passes SLA.
 
With that being 
said, 
I added a new date/time field on SHR:Consolidated List 
called SLA_Date_Due so the filter would have a field to push the data 
into.
I wrote a filter that executes on submit, 
 to do a push fields on SLA_Due_Date from SLA:Measurement to 
SHR:ConsolidatedList.
This way the table 
field on the requester console that uses SHR:Consolidated List would display the 
SLA_Due_Date.
 
I  discovered 
that the out of the box SLA filters use the `! functionality and I 
can't get anything to work on submit, after 
submit, etc.
 
I have also tried 
adding a date/time field on SLA:Measurement and an active link with an execute 
on "after submit", qualification if "Request ID != $NULL$, then it does a 
set fields to my newly added date/time field. This link fails every time as if 
no request id exists, but I go to the record and there it 
is.
 
Then 
next, if date/time field != NULL,  filter does a 
push fields from SLA:Measurement to SHR:Consolidated.
This doesn't work 
either because the first active link is failing.
 
I can't figure out 
how to do a push fields from the SLA:Measurement Form up to the 
SHR:ConsolidatedList form because I can't tell when the SLA:Measurement record 
is being created, I do see that it's using the `! functionality. Tried removing 
the `! from the name and that didn't affect anything either.
 
I can't get an 
active link or filter to work on this form on a submit or an after submit, it's 
like it doesn't do either one, but when I go to the form, there is the 
record
. 

Only when I manually 
go in and touch the SLA:Measuement record and the object is set for 
modify, it works perfectly, set fields, then push fields,
then 
new field 
pops up on the table field column everytime. Just as expected. 

 
The bottom line, 
(sorry it took so long),
I can't get an active link or filter to work on 
this form on a submit or an after submit. It will work on a modify if 
I dirty up the record.
It's like it doesn't do either one, but when I 
go to the form, there is the record, so it had to be submitted at some point, 
right?
 
Somebody please tell me 
I am not crazy, I have spent the better part of two days banging my head on this 
one.
 
 

Jase Brandon 
Remedy Administration/Development 
Customer Support Systems Group
Desk - (615) - 320-4494
Cell   - (334) - 
318-5426
[EMAIL PROTECTED]
 
DaVita Inc.

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Respuesta automatica de Ruben Arellano

[Ruben Arellano]

Entre el 26 de Agosto y el 03 de Septiembre (ambos inclusive) estare en viaje 
de negocios con acceso limitado al correo electronico, respondere a sus correos 
en la medida de las posibilidades.

En caso de urgencia puede contactar a  de Mirna Querales.

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Re: Exporting from ServiceCenter?

[Lori Munro]

Tony:
You should be able to go into Call, Incidents, Contacts, Locations, etc 
separately and do a QBE true search on each.  Once the data is listed, 
either in "List Options" or "Options" you can select the columns you need 
(Modify Columns) and also choose "Export to Excel" to create a delimited 
file for each one.  That may be the easiest method

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Re: ArTask

[Thad Esser]

**

Fred,
Everything matched what you said.  Just
for kicks, I deleted the association and recreated it.  Still get
the error.

Brian,
The Default Form View is blank, so I
don't think that's it.  Plus, this window pops up before the User
tool shows any evidence of having started (no login screen or anything).

And I was wrong on the text of the error
message.  It reads "Not a Valid File." (vs. "Invalid
File").  Not sure it matters, but just in case.  I've opened
the file up in Notepad, and there's no visibly odd characters in it.  Re-install
of the user tool doesn't help.

Thanks for the help.
Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry





"Luke, Brian"
<[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
08/25/2006 12:18 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
Re: ArTask








** 
I've also seen the User tool setting
of Tools -> Options -> Advanced -> Default Form View cause this
problem when it is a view that does not exist for a given form that the
.artask is attempting to open.


From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
Frederick W
Sent: Friday, August 25, 2006 12:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: ArTask

** 
Open Windows Explorer (not IE).
  Do Tools -> Folder options -> the File Types tab.  Scroll
down to the ARTASK file type.  It should be set to open with the ARTask
Application.
 
In the Advanced button settings
the Open action should point to the ARTask.exe in your user tools folder.
Action:        
                     
       Open
Application used:    
                 "C:\Program
Files\AR System\User\ARTask.exe" "%1"
Use DDE:      
                     
    Checked
DDE Message:      
                   {blank}
Application:      
                     
 ARTask
DDE Application Not Running:  {blank}
Topic:        
                     
       System
 
Fred


From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Friday, August 25, 2006 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: ArTask

** 
I was hoping this was related to/would fix a small issue I was having,
but no such luck.  We have a few users (very few) that when they double
click on an ARTask file, get a window that just says "Invalid File".
 It appears to be PC related, but I haven't a clue what to look for.
 The exact same file works on different PC's (all Window's XP sp2).


Any idea what to look for? 

Thanks, 
Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry 




"Grooms, Frederick
W" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

08/16/2006 03:41 PM





Please respond to
arslist@ARSLIST.ORG






To
arslist@ARSLIST.ORG



cc



Subject
Re: ArTask







Welcome to the world of the Windows Registry  ;)

Seriously .. Any program could have messed up the registry settings of
the ARTask association.  I had one user load a program to view AOL
ART graphics files and the viewer install only had a 3 character buffer
for file extensions so it messed up the ARTask file type.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, August 16, 2006 4:13 PM
To: arslist@ARSLIST.ORG
Subject: ArTask

hi, what could be the reason? Some users have no association to the ARTASK
icon, AR Shortcut File, command "C:\Program Files\AR System\artask.exe"
"%1" sent in email by filters. But it works for 95%, and some
users have told me that 'it works now' .without having done anything special
..we have had the same client this year, and the problem came at the same
time as we migrated to a new version of the application. But, it's not
a generall problem ...related to the pc rather than to ars I guess.

L ars Pettersson
Vattenfall Business Services Nordic AB
Action Request System Engineer (Tabasco)
S-461 88 Trollhättan
Sweden

Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: [EMAIL PROTECTED]

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Re: After all these years (10) confused about Licensing

[Geoff Endresen]

So I guess this is a feature, not a bug ;-)

-Original Message-
>From: Axton Grams <[EMAIL PROTECTED]>
>Sent: Aug 25, 2006 6:16 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: After all these years (10) confused about Licensing
>
>How convenient for them.
>
>Axton
>
>Geoff Endresen wrote:
>>> So Can you conclude that simply using centralized preferences for
>>> all of your support-level users will cause them to start up with a
>>> Floating WRITE instead of a Floating READ license, or was this something
>>> unique to a custom form??
>> 
>> Since this display-only form has no workflow on open, no menus, only a 
>> couple character fields and one button, I do believe this to be strange but 
>> true. I wouldn't limit it to support-leve user. I'm concluding that it's any 
>> user with a floating license.
>> 
>> Thanks,
>> -Geoff
>> 
>> -Original Message-
>>> From: strauss <[EMAIL PROTECTED]>
>>> Sent: Aug 25, 2006 5:53 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: After all these years (10) confused about Licensing
>>>
>>> So Can you conclude that simply using centralized preferences for
>>> all of your support-level users will cause them to start up with a
>>> Floating WRITE instead of a Floating READ license, or was this something
>>> unique to a custom form??
>>>
>>> Christopher Strauss, Ph.D.
>>> Remedy Database Administrator
>>> University of North Texas Computing Center
>>> http://remedy.unt.edu/helpdesk/
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:[EMAIL PROTECTED] On Behalf Of Geoff Endresen
>>> Sent: Friday, August 25, 2006 4:47 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: After all these years (10) confused about Licensing
>>>
>>> I found more... (I sure like talking to myself) ;0)
>>>
>>> There WAS a ARGetListEntry API call to the AR User Preferences form for
>>> every user login that opens a display only form. So infact unknowingly
>>> the Preferences Server eats licenses. Chomp, Chomp.
>>>
>>> We deleted the AR User Preferences form and then the same login attempt
>>> as before opening a display-only form gives the expected Floating(Read)
>>> license.
>>>
>>> I'm not as confused, still a bit crazy,
>>> -Geoff
>>>
>>> ___
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>> 
>> ___
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>> 
>
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Re: After all these years (10) confused about Licensing

[Axton Grams]

How convenient for them.

Axton

Geoff Endresen wrote:
>> So Can you conclude that simply using centralized preferences for
>> all of your support-level users will cause them to start up with a
>> Floating WRITE instead of a Floating READ license, or was this something
>> unique to a custom form??
> 
> Since this display-only form has no workflow on open, no menus, only a couple 
> character fields and one button, I do believe this to be strange but true. I 
> wouldn't limit it to support-leve user. I'm concluding that it's any user 
> with a floating license.
> 
> Thanks,
> -Geoff
> 
> -Original Message-
>> From: strauss <[EMAIL PROTECTED]>
>> Sent: Aug 25, 2006 5:53 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: After all these years (10) confused about Licensing
>>
>> So Can you conclude that simply using centralized preferences for
>> all of your support-level users will cause them to start up with a
>> Floating WRITE instead of a Floating READ license, or was this something
>> unique to a custom form??
>>
>> Christopher Strauss, Ph.D.
>> Remedy Database Administrator
>> University of North Texas Computing Center
>> http://remedy.unt.edu/helpdesk/
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Geoff Endresen
>> Sent: Friday, August 25, 2006 4:47 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: After all these years (10) confused about Licensing
>>
>> I found more... (I sure like talking to myself) ;0)
>>
>> There WAS a ARGetListEntry API call to the AR User Preferences form for
>> every user login that opens a display only form. So infact unknowingly
>> the Preferences Server eats licenses. Chomp, Chomp.
>>
>> We deleted the AR User Preferences form and then the same login attempt
>> as before opening a display-only form gives the expected Floating(Read)
>> license.
>>
>> I'm not as confused, still a bit crazy,
>> -Geoff
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
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> 

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Re: After all these years (10) confused about Licensing

[Geoff Endresen]

>So Can you conclude that simply using centralized preferences for
>all of your support-level users will cause them to start up with a
>Floating WRITE instead of a Floating READ license, or was this something
>unique to a custom form??

Since this display-only form has no workflow on open, no menus, only a couple 
character fields and one button, I do believe this to be strange but true. I 
wouldn't limit it to support-leve user. I'm concluding that it's any user with 
a floating license.

Thanks,
-Geoff

-Original Message-
>From: strauss <[EMAIL PROTECTED]>
>Sent: Aug 25, 2006 5:53 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: After all these years (10) confused about Licensing
>
>So Can you conclude that simply using centralized preferences for
>all of your support-level users will cause them to start up with a
>Floating WRITE instead of a Floating READ license, or was this something
>unique to a custom form??
>
>Christopher Strauss, Ph.D.
>Remedy Database Administrator
>University of North Texas Computing Center
>http://remedy.unt.edu/helpdesk/
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Geoff Endresen
>Sent: Friday, August 25, 2006 4:47 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: After all these years (10) confused about Licensing
>
>I found more... (I sure like talking to myself) ;0)
>
>There WAS a ARGetListEntry API call to the AR User Preferences form for
>every user login that opens a display only form. So infact unknowingly
>the Preferences Server eats licenses. Chomp, Chomp.
>
>We deleted the AR User Preferences form and then the same login attempt
>as before opening a display-only form gives the expected Floating(Read)
>license.
>
>I'm not as confused, still a bit crazy,
>-Geoff
>
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Re: After all these years (10) confused about Licensing

[strauss]

So Can you conclude that simply using centralized preferences for
all of your support-level users will cause them to start up with a
Floating WRITE instead of a Floating READ license, or was this something
unique to a custom form??

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Geoff Endresen
Sent: Friday, August 25, 2006 4:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: After all these years (10) confused about Licensing

I found more... (I sure like talking to myself) ;0)

There WAS a ARGetListEntry API call to the AR User Preferences form for
every user login that opens a display only form. So infact unknowingly
the Preferences Server eats licenses. Chomp, Chomp.

We deleted the AR User Preferences form and then the same login attempt
as before opening a display-only form gives the expected Floating(Read)
license.

I'm not as confused, still a bit crazy,
-Geoff

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Re: After all these years (10) confused about Licensing

[Geoff Endresen]

I found more... (I sure like talking to myself) ;0)

There WAS a ARGetListEntry API call to the AR User Preferences form for every 
user login that opens a display only form. So infact unknowingly the 
Preferences Server eats licenses. Chomp, Chomp.

We deleted the AR User Preferences form and then the same login attempt as 
before opening a display-only form gives the expected Floating(Read) license.

I'm not as confused, still a bit crazy,
-Geoff

-Original Message-
>From: Geoff Endresen <[EMAIL PROTECTED]>
>Sent: Aug 25, 2006 5:11 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: After all these years (10) confused about Licensing
>
>
>I found another tidbid of info on the Remedy Site:
>
>Known defects: SW00236288
>Disposition : Verified
>Description : Floating Write token allocated within ARGetListEntry API call or 
>ARGetCharMenu API call
>Resolution: As Designed
>
>The saga continues... My assumptions seem to be fading away.
>
>Thanks,
>-Geoff
>
>-Original Message-
>>From: "L. J. Head" <[EMAIL PROTECTED]>
>>Sent: Aug 25, 2006 4:20 PM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: After all these years (10) confused about Licensing
>>
>>But is opening of a dialog considered any of those 3?
>> 
>>
>>L. J. Head
>>Software Engineer
>>Remedy Approved Consultant 
>>
>> 
>>
>>  _  
>>
>>From: Action Request System discussion list(ARSList)
>>[mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean
>>Sent: Friday, August 25, 2006 2:09 PM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: After all these years (10) confused about Licensing
>>
>>
>>** 
>>According to KM-5221 in SupportWeb, floating write tokens are issued
>>to a user any time a Submit, Modify, or Query action takes place.
>> 
>>--Thomas
>> 
>>
>>- Original Message - 
>>From: Geoff   Endresen 
>>Newsgroups: gmane.comp.crm.arsystem.general
>>Sent: Friday, August 25, 2006 14:57
>>Subject: After all these years (10) confused about Licensing
>>
>>Riddle me this Batman or Wonder Woman,
>>
>>Why does the Remedy Server issue a floating write license when a user logs
>>into the server and opens a dialog form.
>>
>>My understanding is that user would be issued a floating read license at the
>>time of login and then would be issued a floating license until they modify
>>a form entry.
>>
>>We have tested this via the User Tool and via the Mid-Tier and we have
>>similar results.
>>
>>AR System 6.3 Patch 017
>>Oracle 10g with UTF-8
>>Red Hat Enterprise Linux release 3 (RHEL-3)
>>
>>Thanks,
>>-Geoff Endresen
>>Amazon.com
>>
>>
>>__20060125___This posting was submitted with HTML in
>>it___ 
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Re: After all these years (10) confused about Licensing

[Geoff Endresen]

I found another tidbid of info on the Remedy Site:

Known defects: SW00236288
Disposition : Verified
Description : Floating Write token allocated within ARGetListEntry API call or 
ARGetCharMenu API call
Resolution: As Designed

The saga continues... My assumptions seem to be fading away.

Thanks,
-Geoff

-Original Message-
>From: "L. J. Head" <[EMAIL PROTECTED]>
>Sent: Aug 25, 2006 4:20 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: After all these years (10) confused about Licensing
>
>But is opening of a dialog considered any of those 3?
> 
>
>L. J. Head
>Software Engineer
>Remedy Approved Consultant 
>
> 
>
>  _  
>
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean
>Sent: Friday, August 25, 2006 2:09 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: After all these years (10) confused about Licensing
>
>
>** 
>According to KM-5221 in SupportWeb, floating write tokens are issued
>to a user any time a Submit, Modify, or Query action takes place.
> 
>--Thomas
> 
>
>- Original Message - 
>From: Geoff   Endresen 
>Newsgroups: gmane.comp.crm.arsystem.general
>Sent: Friday, August 25, 2006 14:57
>Subject: After all these years (10) confused about Licensing
>
>Riddle me this Batman or Wonder Woman,
>
>Why does the Remedy Server issue a floating write license when a user logs
>into the server and opens a dialog form.
>
>My understanding is that user would be issued a floating read license at the
>time of login and then would be issued a floating license until they modify
>a form entry.
>
>We have tested this via the User Tool and via the Mid-Tier and we have
>similar results.
>
>AR System 6.3 Patch 017
>Oracle 10g with UTF-8
>Red Hat Enterprise Linux release 3 (RHEL-3)
>
>Thanks,
>-Geoff Endresen
>Amazon.com
>
>
>__20060125___This posting was submitted with HTML in
>it___ 
>
>___
>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
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Re: After all these years (10) confused about Licensing

[Geoff Endresen]

I totally understand the desire for Remedy to create products that encourage us 
to buy more licenses.

>...  They are given a floating READ license at
>login, but take a floating WRITE license when they do ANY OTHER ACTION.

Yes, This is what I've always thought. I would expect a floating read first. 
But that did not happen.

In answer to other questions. The dialog has no active links, no menus, we open 
the display-only form in Submit mode. We even tried submitter mode locked and 
there was no difference.

Here's the actual user.log

  /* Fri Aug 25 2006 10:25:20.9211 */  FLOAT  GRANT WRITETest   (1 
of 5 write)
  /* Fri Aug 25 2006 10:25:20.9312 */  FIXED  GRANT WRITEMidTier 
Service
  /* Fri Aug 25 2006 10:25:40.0814 */  FLOAT  GRANT WRITETest1   (2 
of 5 write)
  /* Fri Aug 25 2006 10:25:51.5725 */  FLOAT  GRANT WRITETest2   (3 
of 5 write)
  /* Fri Aug 25 2006 10:26:08.0219 */  FLOAT  GRANT WRITETest3   (4 
of 5 write)
  /* Fri Aug 25 2006 10:26:20.0821 */  FLOAT  GRANT WRITETest4   (5 
of 5 write)
  /* Fri Aug 25 2006 10:26:31.8456 */  FLOAT  NO WRITE FREE  Test5   
(all 5 write in use)

I'm checking into whether the Preference server is affecting it.

Thanks,
-Geoff

-Original Message-
>From: Aaron Keller <[EMAIL PROTECTED]>
>Sent: Aug 25, 2006 4:40 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: After all these years (10) confused about Licensing
>
>>> My understanding is that user would be issued a floating read license
>at the time of login and then would be issued a floating license until
>they modify a form entry.
>
>You are partially correct.  They are given a floating READ license at
>login, but take a floating WRITE license when they do ANY OTHER ACTION.
>
>
>The way it was explained to me is: the server pulls the write token when
>the screen is opened (instead of when a modify is initiated) so that it
>is ready to use if needed.  Personally, I don't believe that
>explanation.  
>
>Personally, I think it's done that way to encourage users to buy more
>licenses.
>
>-Aaron
>
>* Email: [EMAIL PROTECTED]
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Geoff Endresen
>Sent: Friday, August 25, 2006 3:57 PM
>To: arslist@ARSLIST.ORG
>Subject: After all these years (10) confused about Licensing
>
>Riddle me this Batman or Wonder Woman,
>
>Why does the Remedy Server issue a floating write license when a user
>logs into the server and opens a dialog form.
>
>My understanding is that user would be issued a floating read license at
>the time of login and then would be issued a floating license until they
>modify a form entry.
>
>We have tested this via the User Tool and via the Mid-Tier and we have
>similar results.
>
>AR System 6.3 Patch 017
>Oracle 10g with UTF-8
>Red Hat Enterprise Linux release 3 (RHEL-3)
>
>Thanks,
>-Geoff Endresen
>Amazon.com
>
>
>___
>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
>
>SunCom is the wireless company that's committed to doing things differently. 
>
>Things we want you to know.
>
>This e-mail and any files transmitted with it are confidential and are 
>intended solely for the use of the individual or entity to whom they are 
>addressed. This communication may contain material protected by the 
>attorney-client privilege. If you are not the intended recipient or the person 
>responsible for delivering the e-mail to the intended recipient, be advised 
>that you have received this e-mail in error and that any use, dissemination, 
>forwarding, printing or copying of this e-mail is strictly prohibited.
>
>___
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Re: After all these years (10) confused about Licensing

[Aaron Keller]

>> My understanding is that user would be issued a floating read license
at the time of login and then would be issued a floating license until
they modify a form entry.

You are partially correct.  They are given a floating READ license at
login, but take a floating WRITE license when they do ANY OTHER ACTION.


The way it was explained to me is: the server pulls the write token when
the screen is opened (instead of when a modify is initiated) so that it
is ready to use if needed.  Personally, I don't believe that
explanation.  

Personally, I think it's done that way to encourage users to buy more
licenses.

-Aaron

* Email: [EMAIL PROTECTED]


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Geoff Endresen
Sent: Friday, August 25, 2006 3:57 PM
To: arslist@ARSLIST.ORG
Subject: After all these years (10) confused about Licensing

Riddle me this Batman or Wonder Woman,

Why does the Remedy Server issue a floating write license when a user
logs into the server and opens a dialog form.

My understanding is that user would be issued a floating read license at
the time of login and then would be issued a floating license until they
modify a form entry.

We have tested this via the User Tool and via the Mid-Tier and we have
similar results.

AR System 6.3 Patch 017
Oracle 10g with UTF-8
Red Hat Enterprise Linux release 3 (RHEL-3)

Thanks,
-Geoff Endresen
Amazon.com


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org


SunCom is the wireless company that's committed to doing things differently. 

Things we want you to know.

This e-mail and any files transmitted with it are confidential and are intended 
solely for the use of the individual or entity to whom they are addressed. This 
communication may contain material protected by the attorney-client privilege. 
If you are not the intended recipient or the person responsible for delivering 
the e-mail to the intended recipient, be advised that you have received this 
e-mail in error and that any use, dissemination, forwarding, printing or 
copying of this e-mail is strictly prohibited.

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Re: After all these years (10) confused about Licensing

[Axton Grams]

Does the DO form have any tables fields, menus, active links that do set
fields/push fields operations, etc. that would do things classified as a
'query'?  Or is the license simply allocated when the form is opened
(where no work flow is present)?

Axton Grams

L. J. Head wrote:
> **
> But is opening of a dialog considered any of those 3?
>  
> 
> L. J. Head
> Software Engineer
> Remedy Approved Consultant
> 
>  
> 
> 
> *From:* Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Thomas Bean
> *Sent:* Friday, August 25, 2006 2:09 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: After all these years (10) confused about Licensing
> 
> **
> According to KM-5221 in SupportWeb, floating write tokens are
> issued to a user any time a Submit, Modify, or Query action takes place.
>  
> --Thomas
>  
> 
> - Original Message -
> *From:* Geoff Endresen 
> *Newsgroups:* gmane.comp.crm.arsystem.general
> *Sent:* Friday, August 25, 2006 14:57
> *Subject:* After all these years (10) confused about Licensing
> 
> Riddle me this Batman or Wonder Woman,
> 
> Why does the Remedy Server issue a floating write license when a
> user logs into the server and opens a dialog form.
> 
> My understanding is that user would be issued a floating read
> license at the time of login and then would be issued a floating
> license until they modify a form entry.
> 
> We have tested this via the User Tool and via the Mid-Tier and we
> have similar results.
> 
> AR System 6.3 Patch 017
> Oracle 10g with UTF-8
> Red Hat Enterprise Linux release 3 (RHEL-3)
> 
> Thanks,
> -Geoff Endresen
> Amazon.com
> 
> __20060125___This posting was submitted with HTML in
> it___ __20060125___This posting was submitted with
> HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: After all these years (10) confused about Licensing

[Frank Caruso]

**
It would have to cache the form and workflow and if the workflow collected any data on open.Not sure ... maybe they have to be workflow initiated queries not system level.
On 8/25/06, L. J. Head <[EMAIL PROTECTED]> wrote:
**





But is opening of a dialog considered any of those 
3?
 
L. J. HeadSoftware EngineerRemedy Approved 
Consultant 
 


From: Action Request System discussion 
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas 
BeanSent: Friday, August 25, 2006 2:09 PMTo: 
arslist@ARSLIST.ORGSubject: Re: After all these years (10) confused 
about Licensing
** 



According to KM-5221 in SupportWeb, floating 
write tokens are issued to a user any time a Submit, Modify, or Query action 
takes place.
 
--Thomas
 

  - Original Message - 
  
From: 
  Geoff 
  Endresen 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Friday, August 25, 2006 14:57

  Subject: After all these years (10) 
  confused about Licensing
  Riddle me this Batman or Wonder Woman,Why does the 
  Remedy Server issue a floating write license when a user logs into the server 
  and opens a dialog form.My understanding is that user would be issued 
  a floating read license at the time of login and then would be issued a 
  floating license until they modify a form entry.We have tested this 
  via the User Tool and via the Mid-Tier and we have similar results.AR 
  System 6.3 Patch 017Oracle 10g with UTF-8Red Hat Enterprise Linux 
  release 3 (RHEL-3)Thanks,-Geoff 
EndresenAmazon.com__20060125___This 
posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___

Re: After all these years (10) confused about Licensing

[L. J. Head]

**



But is opening of a dialog considered any of those 
3?
 
L. J. HeadSoftware EngineerRemedy Approved 
Consultant 
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas 
BeanSent: Friday, August 25, 2006 2:09 PMTo: 
arslist@ARSLIST.ORGSubject: Re: After all these years (10) confused 
about Licensing
** 



According to KM-5221 in SupportWeb, floating 
write tokens are issued to a user any time a Submit, Modify, or Query action 
takes place.
 
--Thomas
 

  - Original Message - 
  From: 
  Geoff 
  Endresen 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Friday, August 25, 2006 14:57
  Subject: After all these years (10) 
  confused about Licensing
  Riddle me this Batman or Wonder Woman,Why does the 
  Remedy Server issue a floating write license when a user logs into the server 
  and opens a dialog form.My understanding is that user would be issued 
  a floating read license at the time of login and then would be issued a 
  floating license until they modify a form entry.We have tested this 
  via the User Tool and via the Mid-Tier and we have similar results.AR 
  System 6.3 Patch 017Oracle 10g with UTF-8Red Hat Enterprise Linux 
  release 3 (RHEL-3)Thanks,-Geoff 
EndresenAmazon.com__20060125___This 
posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: After all these years (10) confused about Licensing

[Frank Caruso]

**
I wonder if that includes the process of caching forms to the users desktop or any other number of user authentiation type queries. In that case a flaoting would always be given out.
On 8/25/06, Thomas Bean <[EMAIL PROTECTED]> wrote:
**







According to KM-5221 in SupportWeb, floating 
write tokens are issued to a user any time a Submit, Modify, or Query action 
takes place.
 
--Thomas
 

  - Original Message - 
  
From: 
  Geoff 
  Endresen 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Friday, August 25, 2006 14:57

  Subject: After all these years (10) 
  confused about Licensing
  Riddle me this Batman or Wonder Woman,Why does the 
  Remedy Server issue a floating write license when a user logs into the server 
  and opens a dialog form.My understanding is that user would be issued 
  a floating read license at the time of login and then would be issued a 
  floating license until they modify a form entry.We have tested this 
  via the User Tool and via the Mid-Tier and we have similar results.AR 
  System 6.3 Patch 017Oracle 10g with UTF-8Red Hat Enterprise Linux 
  release 3 (RHEL-3)Thanks,-Geoff 
EndresenAmazon.com
__20060125___This posting was submitted with HTML in it___

-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___

Re: After all these years (10) confused about Licensing

[Thomas Bean]

**



According to KM-5221 in SupportWeb, floating 
write tokens are issued to a user any time a Submit, Modify, or Query action 
takes place.
 
--Thomas
 

  - Original Message - 
  From: 
  Geoff 
  Endresen 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Friday, August 25, 2006 14:57
  Subject: After all these years (10) 
  confused about Licensing
  Riddle me this Batman or Wonder Woman,Why does the 
  Remedy Server issue a floating write license when a user logs into the server 
  and opens a dialog form.My understanding is that user would be issued 
  a floating read license at the time of login and then would be issued a 
  floating license until they modify a form entry.We have tested this 
  via the User Tool and via the Mid-Tier and we have similar results.AR 
  System 6.3 Patch 017Oracle 10g with UTF-8Red Hat Enterprise Linux 
  release 3 (RHEL-3)Thanks,-Geoff 
EndresenAmazon.com
__20060125___This posting was submitted with HTML in it___

Re: After all these years (10) confused about Licensing

[Frank Caruso]

**
1 word .   MONEYOn 8/25/06, Geoff Endresen <[EMAIL PROTECTED]> wrote:
Riddle me this Batman or Wonder Woman,Why does the Remedy Server issue a floating write license when a user logs into the server and opens a dialog form.My understanding is that user would be issued a floating read license at the time of login and then would be issued a floating license until they modify a form entry.
We have tested this via the User Tool and via the Mid-Tier and we have similar results.AR System 6.3 Patch 017Oracle 10g with UTF-8Red Hat Enterprise Linux release 3 (RHEL-3)Thanks,-Geoff Endresen
Amazon.com___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___

After all these years (10) confused about Licensing

[Geoff Endresen]

Riddle me this Batman or Wonder Woman,

Why does the Remedy Server issue a floating write license when a user logs into 
the server and opens a dialog form.

My understanding is that user would be issued a floating read license at the 
time of login and then would be issued a floating license until they modify a 
form entry.

We have tested this via the User Tool and via the Mid-Tier and we have similar 
results.

AR System 6.3 Patch 017
Oracle 10g with UTF-8
Red Hat Enterprise Linux release 3 (RHEL-3)

Thanks,
-Geoff Endresen
Amazon.com

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Moving to a New Server

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Moving to a New Server
**





Rick:
 
I would do an export of the server metadata (forms, workflow, applications, menus, etc.) and do a search for the current server's name on it.  That way you will be ahead when you get to the new server and know what you have to change over.  I would NOT do this after the import as you would have to go back and change information already on the new server.

Having done an emergency move of data taught me that lesson at 2 am.
 
James McKenzie
L-3 GSI
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, August 25, 2006 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving to a New Server



** 
One more thing - menus.  Even if you migrate or export as server independent, the server name may still be embedded.  Easiest way to find the problem children is to do a full export of the new server AFTER all of your imports are done, then do a search for the old server name in the file.  There might be some table fields affected, too, and macros. 

 
That's about all I can think of at the moment.
 
Rick
 
On 8/25/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote: 


    ** 


    Chris: 
      
    You may want to look at internal server references and have them point to the new server rather than te old.  At some point you are going to have to drop the old server's Name reference in DNS. 

    
    James McKenzie 
    L-3 GSI 
      


     


    From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Cook 
    Sent: Friday, August 25, 2006 12:25 PM 
    To: arslist@ARSLIST.ORG  
    Subject: 



    ** 
    No CP. 


    Thanks for bringing up the .ini file, I'd overlooked it. I think the references might come forward to the new server, since the old DNS will still exist and all form names/request ID's will stay the same. I'll do some testing to determine what will need to change. 

    Thanks again 


    Christopher Cook 



    ** 
    I agree with James, but in addition, if you're using Centralized preferences, I think you could plug a server alias name in the client settings that pointed to only the new server.  Regardless, you'll also have to clear out the Recently accessed forms, etc that reference the old server name, unless you want to field 100 calls from users who don't know why they can't access the application.  If you're not using CP, you will probably have to clear out some local ar.ini file settings that point to forms on the old server. 

      
    Rick 



    On 8/25/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED] < mailto:[EMAIL PROTECTED]> > wrote: 

    ** 


    Chris: 
      
    If the user logs in with a Float license for both logins, two tokens will be consumed instead of one. 
      
    Because of this, I would suggest migrating over the user base and consolidating it too at or about the same time. 

      
    James McKenzie 
    L-3 GSI 


     


    From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG < mailto:arslist@ARSLIST.ORG  > ] On Behalf Of Chris Cook 

    Sent: Friday, August 25, 2006 11:09 AM 
    To: arslist@ARSLIST.ORG < mailto:arslist@ARSLIST.ORG> 
    Subject: 


    ** 
    Hi List - 


    I'm consolidating 2 ARS servers to 1. 


    Server 1 - ARS 5.1.2 + Custom applications 
    Server 2 - ARS 6.0 + ITSM applications. 


    'Server 1' apps will be migrated to 'Server 2' and 'Server 1' decommissioned. 


    Due to hundreds of Crystal reports that run against 'Server 1', The DNS 'Server 1' will point to 'Server 2' after the migration which allows the reports to still run without modification. 

    Users log into both servers through the application shortcut. Anyone know of user tool or licensing issues I could encounter having two servers specified in the user tool account , that ultimately log the user into the same server? 

    Thanks! 


    Christopher Cook 


__20060125___This posting was submitted with HTML in it___ 




__20060125___This posting was submitted with HTML in it___

Re: Moving to a New Server

[Rick Cook]

**
One more thing - menus.  Even if you migrate or export as server independent, the server name may still be embedded.  Easiest way to find the problem children is to do a full export of the new server AFTER all of your imports are done, then do a search for the old server name in the file.  There might be some table fields affected, too, and macros.

 
That's about all I can think of at the moment.
 
Rick 
On 8/25/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:

** 

Chris:   You may want to look at internal server references and have them point to the new server rather than te old.  At some point you are going to have to drop the old server's Name reference in DNS.

  James McKenzie L-3 GSI   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Cook
 Sent: Friday, August 25, 2006 12:25 PM To: arslist@ARSLIST.ORG
 Subject: 
** No CP. 
Thanks for bringing up the .ini file, I'd overlooked it. I think the references might come forward to the new server, since the old DNS will still exist and all form names/request ID's will stay the same. I'll do some testing to determine what will need to change.

Thanks again 
Christopher Cook 
** I agree with James, but in addition, if you're using Centralized preferences, I think you could plug a server alias name in the client settings that pointed to only the new server.  Regardless, you'll also have to clear out the Recently accessed forms, etc that reference the old server name, unless you want to field 100 calls from users who don't know why they can't access the application.  If you're not using CP, you will probably have to clear out some local 
ar.ini file settings that point to forms on the old server. 
  Rick 
On 8/25/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED] <
mailto:[EMAIL PROTECTED]> > wrote: 
** 
Chris:   If the user logs in with a Float license for both logins, two tokens will be consumed instead of one.   
Because of this, I would suggest migrating over the user base and consolidating it too at or about the same time.   James McKenzie 
L-3 GSI 
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <
mailto:arslist@ARSLIST.ORG> ] On Behalf Of Chris Cook 
Sent: Friday, August 25, 2006 11:09 AM To: arslist@ARSLIST.ORG <
mailto:arslist@ARSLIST.ORG> Subject: 
** Hi List - 
I'm consolidating 2 ARS servers to 1. 
Server 1 - ARS 5.1.2 + Custom applications Server 2 - ARS 6.0 + ITSM applications. 
'Server 1' apps will be migrated to 'Server 2' and 'Server 1' decommissioned. 
Due to hundreds of Crystal reports that run against 'Server 1', The DNS 'Server 1' will point to 'Server 2' after the migration which allows the reports to still run without modification. 
Users log into both servers through the application shortcut. Anyone know of user tool or licensing issues I could encounter having two servers specified in the user tool account , that ultimately log the user into the same server? 

Thanks! 
Christopher Cook 
__20060125___This posting was submitted with HTML in it___

[no subject]

[L. J. Head]

**



One thing I have done in the past when migrating customers 
is provide a friendly 'note' if they are connected to the old server that 
provides information either on how to change their server preferences or a link 
to a location where they can get the information...after awhile (a month or so) 
change the note to an error and force them to change.
 
L. J. HeadSoftware EngineerRemedy Approved 
Consultant 
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris 
CookSent: Friday, August 25, 2006 1:25 PMTo: 
arslist@ARSLIST.ORGSubject: 
** No CP. Thanks for bringing up the .ini file, I'd overlooked it. 
I think the references might come forward to the new server, since the old DNS 
will still exist and all form names/request ID's will stay the same. I'll do 
some testing to determine what will need to change.Thanks again 
Christopher Cook 

  
  
Rick Cook 
  <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
   
  08/25/2006 01:31 PM 
  


  
Please respond 
toarslist@ARSLIST.ORG

  


  
To
  arslist@ARSLIST.ORG 

  
cc
  

  
Subject
  
  


  
  ** 
I agree with James, but in addition, if you're using 
Centralized preferences, I think you could plug a server alias name in the 
client settings that pointed to only the new server.  Regardless, you'll 
also have to clear out the Recently accessed forms, etc that reference the old 
server name, unless you want to field 100 calls from users who don't know why 
they can't access the application.  If you're not using CP, you will 
probably have to clear out some local ar.ini file settings that point to forms 
on the old server.   RickOn 8/25/06, McKenzie, James J C-E 
LCMC HQISEC/L3 <[EMAIL PROTECTED]> 
wrote: ** 
Chris:  If the user logs in with a Float license 
for both logins, two tokens will be consumed instead of one. 
 Because of this, I would suggest migrating over the user base and 
consolidating it too at or about the same time.  James 
McKenzie L-3 GSI 

 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Chris Cook Sent: Friday, August 25, 2006 11:09 AM 
To: arslist@ARSLIST.ORG 
Subject: 

** Hi List - 
I'm consolidating 2 ARS servers to 1. 
Server 1 - ARS 5.1.2 + Custom applications Server 2 - ARS 
6.0 + ITSM applications. 
'Server 1' apps will be migrated to 'Server 2' and 'Server 1' 
decommissioned. 
Due to hundreds of Crystal reports that run against 'Server 1', 
The DNS 'Server 1' will point to 'Server 2' after the migration which allows the 
reports to still run without modification. 
Users log into both servers through the application shortcut. 
Anyone know of user tool or licensing issues I could encounter having two 
servers specified in the user tool account , that ultimately log the user into 
the same server? 
Thanks! 
Christopher Cook 
__20060125___This posting was submitted with 
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posting was submitted with HTML in it___ 
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in it___
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Re: Moving to a New Server

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Moving to a New Server
**





Chris:
 
You may want to look at internal server references and have them point to the new server rather than te old.  At some point you are going to have to drop the old server's Name reference in DNS.

 
James McKenzie
L-3 GSI
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Cook
Sent: Friday, August 25, 2006 12:25 PM
To: arslist@ARSLIST.ORG
Subject: 



** 
No CP. 


Thanks for bringing up the .ini file, I'd overlooked it. I think the references might come forward to the new server, since the old DNS will still exist and all form names/request ID's will stay the same. I'll do some testing to determine what will need to change.

Thanks again 


Christopher Cook 






Rick Cook <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"  


08/25/2006 01:31 PM 
Please respond to
arslist@ARSLIST.ORG



To
    arslist@ARSLIST.ORG 
cc
    
Subject
    


    





** 
I agree with James, but in addition, if you're using Centralized preferences, I think you could plug a server alias name in the client settings that pointed to only the new server.  Regardless, you'll also have to clear out the Recently accessed forms, etc that reference the old server name, unless you want to field 100 calls from users who don't know why they can't access the application.  If you're not using CP, you will probably have to clear out some local ar.ini file settings that point to forms on the old server. 

  
Rick



On 8/25/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]  > wrote: 

** 


Chris: 
 
If the user logs in with a Float license for both logins, two tokens will be consumed instead of one. 
 
Because of this, I would suggest migrating over the user base and consolidating it too at or about the same time. 
 
James McKenzie 
L-3 GSI 


 


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG  ] On Behalf Of Chris Cook 

Sent: Friday, August 25, 2006 11:09 AM 
To: arslist@ARSLIST.ORG  
Subject: 


** 
Hi List - 


I'm consolidating 2 ARS servers to 1. 


Server 1 - ARS 5.1.2 + Custom applications 
Server 2 - ARS 6.0 + ITSM applications. 


'Server 1' apps will be migrated to 'Server 2' and 'Server 1' decommissioned. 


Due to hundreds of Crystal reports that run against 'Server 1', The DNS 'Server 1' will point to 'Server 2' after the migration which allows the reports to still run without modification. 

Users log into both servers through the application shortcut. Anyone know of user tool or licensing issues I could encounter having two servers specified in the user tool account , that ultimately log the user into the same server? 

Thanks! 


Christopher Cook 


__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
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__20060125___This posting was submitted with HTML in it___

[no subject]

[Chris Cook]

**

No CP. 

Thanks for bringing up the .ini file,
I'd overlooked it. I think the references might come forward to the new
server, since the old DNS will still exist and all form names/request ID's
will stay the same. I'll do some testing to determine what will need to
change.

Thanks again

Christopher Cook 







Rick Cook <[EMAIL PROTECTED]>

Sent by: "Action Request System
discussion list(ARSList)" 
08/25/2006 01:31 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject









** 
I agree with James, but in addition, if you're using Centralized
preferences, I think you could plug a server alias name in the client settings
that pointed to only the new server.  Regardless, you'll also have
to clear out the Recently accessed forms, etc that reference the old server
name, unless you want to field 100 calls from users who don't know why
they can't access the application.  If you're not using CP, you will
probably have to clear out some local ar.ini file settings that point to
forms on the old server.
 
Rick

 
On 8/25/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]>
wrote: 
** 
Chris: 
  
If the user logs in with a Float license for both logins, two tokens will
be consumed instead of one. 
  
Because of this, I would suggest migrating over the user base and consolidating
it too at or about the same time. 
  
James McKenzie 
L-3 GSI 
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Chris Cook 
Sent: Friday, August 25, 2006 11:09 AM 
To: arslist@ARSLIST.ORG

Subject: 

** 
Hi List - 
I'm consolidating 2 ARS servers to 1. 
Server 1 - ARS 5.1.2 + Custom applications 
Server 2 - ARS 6.0 + ITSM applications. 
'Server 1' apps will be migrated to 'Server 2' and 'Server
1' decommissioned. 
Due to hundreds of Crystal reports that run against 'Server
1', The DNS 'Server 1' will point to 'Server 2' after the migration which
allows the reports to still run without modification. 
Users log into both servers through the application shortcut.
Anyone know of user tool or licensing issues I could encounter having two
servers specified in the user tool account , that ultimately log the user
into the same server? 
Thanks! 
Christopher Cook 
__20060125___This posting was submitted
with HTML in it___ 
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with HTML in it___ 

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Re: Moving to a new server

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Moving to a new server
**





Chris:
 
Other than those raised by Rick, no.  However, be prepared for a bunch of phone calls when you decide to do this and you might want to tell how to clear out the ARHome directory to the IT staff so they do not remove required files (arcmds is one directory you do not want to delete, but rather clear out.)

 
James McKenzie
L-3 GSI
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Cook
Sent: Friday, August 25, 2006 11:30 AM
To: arslist@ARSLIST.ORG
Subject: 



** 
Thanks James - 


The user base is consolidated as well. There will only be a single prod server up and running when complete. The users will authenticate against it twice because there will be two DNS entries pointing to the same server specified in the user tool. 

I tested using the server's IP and DNS as two separate entries in the accounts menu and only consumed a single floating license. This was my biggest concern as well. 

any other potential issues? 


Christopher Cook 





"McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"  


08/25/2006 01:21 PM 
Please respond to
arslist@ARSLIST.ORG



To
    arslist@ARSLIST.ORG 
cc
    
Subject
    


    





** 


Chris: 
 
If the user logs in with a Float license for both logins, two tokens will be consumed instead of one. 
 
Because of this, I would suggest migrating over the user base and consolidating it too at or about the same time. 
 
James McKenzie 
L-3 GSI 


 


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG  ] On Behalf Of Chris Cook 

Sent: Friday, August 25, 2006 11:09 AM 
To: arslist@ARSLIST.ORG 
Subject: 


** 
Hi List - 


I'm consolidating 2 ARS servers to 1. 


Server 1 - ARS 5.1.2 + Custom applications 
Server 2 - ARS 6.0 + ITSM applications. 


'Server 1' apps will be migrated to 'Server 2' and 'Server 1' decommissioned. 


Due to hundreds of Crystal reports that run against 'Server 1', The DNS 'Server 1' will point to 'Server 2' after the migration which allows the reports to still run without modification. 

Users log into both servers through the application shortcut. Anyone know of user tool or licensing issues I could encounter having two servers specified in the user tool account , that ultimately log the user into the same server? 

Thanks! 


Christopher Cook 


__20060125___This posting was submitted with HTML in it___ 


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Re: ArTask

[Luke, Brian]

**



I've also seen the User tool setting of Tools -> Options 
-> Advanced -> Default Form View cause this problem when it is a view that 
does not exist for a given form that the .artask is attempting to 
open.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick 
WSent: Friday, August 25, 2006 12:05 PMTo: 
arslist@ARSLIST.ORGSubject: Re: ArTask
** 

Open Windows Explorer (not IE).   Do Tools 
-> Folder options -> the File Types tab.  Scroll down to the ARTASK 
file type.  It should be set to open with the ARTask 
Application.
 
In the Advanced button settings the Open action should 
point to the ARTask.exe in your user tools folder.

  Action:  
  Open
  Application 
  used:  
  "C:\Program Files\AR System\User\ARTask.exe" 
  "%1"
  Use 
  DDE: 
  Checked
  DDE 
  Message:  
  {blank}
  Application:  
  ARTask
  DDE Application Not Running:  
  {blank}
  Topic:  
  System
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad 
EsserSent: Friday, August 25, 2006 12:08 PMTo: 
arslist@ARSLIST.ORGSubject: Re: ArTask
** I was hoping this was related 
to/would fix a small issue I was having, but no such luck.  We have a few 
users (very few) that when they double click on an ARTask file, get a window 
that just says "Invalid File".  It appears to be PC related, but I haven't 
a clue what to look for.  The exact same file works on different PC's (all 
Window's XP sp2). Any idea what to 
look for? Thanks, Thad"Perfection is 
achieved, not when there is nothing more to add, but when there is nothing left 
to take away." - Antoine de Saint-Exupéry 


  
  
"Grooms, Frederick W" 
  <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
   
  08/16/2006 03:41 PM 
  


  
Please respond 
toarslist@ARSLIST.ORG

  


  
To
  arslist@ARSLIST.ORG 

  
cc
  

  
Subject
  Re: 
  ArTask
  


  
  Welcome to the world of the Windows Registry  ;)Seriously 
.. Any program could have messed up the registry settings of the ARTask 
association.  I had one user load a program to view AOL ART graphics files 
and the viewer install only had a 3 character buffer for file extensions so it 
messed up the ARTask file type.Fred-Original 
Message-From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of 
[EMAIL PROTECTED]Sent: Wednesday, August 16, 2006 4:13 
PMTo: arslist@ARSLIST.ORGSubject: ArTaskhi, what could be the 
reason? Some users have no association to the ARTASK icon, AR Shortcut File, 
command "C:\Program Files\AR System\artask.exe" "%1" sent in email by filters. 
But it works for 95%, and some users have told me that 'it works now' .without 
having done anything special ..we have had the same client this year, and the 
problem came at the same time as we migrated to a new version of the 
application. But, it's not a generall problem ...related to the pc rather than 
to ars I guess.L ars PetterssonVattenfall Business Services Nordic 
ABAction Request System Engineer (Tabasco)S-461 88 
TrollhättanSwedenPhone +46 520 888 35 Mobil +46 70 608 99 
95e-mail: 
[EMAIL PROTECTED]__20060125___This 
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Chinese Characters on a US database

[VanAartsen, Christopher]

I have an issue when adding Chinese characters in our US based system.  I
can type the Chinese characters in word (well, I can't, but my computer
can), see them in any other application, but when they are copied/pasted or
typed into Remedy, it changes the characters into question marks.  I'm just
attempting to localize the simple requester form, which worked fine for
English and Portuguese.  I've opened a ticket with support, but I'm not
getting too far.  They want me to run a user tool log that I just can't seem
to get to pull the correct errors.

Environment: ARS 6.3, patch 14 (tried on patch 17 too), running on Windows
2003.  Database is SQL 2000 advanced, and is setup UNICODE.

Anyone have any ideas?  Anyone willing to go to
http://babelfish.altavista.com  , translate
from English to Chinese and see if they can reproduce this error?
补救规则 (aka, remedy rules)  If you can't read this and you are using
windows os you probably don't have the east Asian language files installed.
There is a KM article that explains the exact problem I am having, but the
example is for Oracle&HP/UX, I'm trying to find out what to look for, for
SQL.
KM-00024118

Thanks,
Dazed and confused…
Chris


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Re: Table Field Size

[L. J. Head]

**



WellI'm hoping with the vast array of experience that 
we have on this list that someone has put the time into TSing it down to 
understand what the heck is going on...kuz I'll tell you when your building new 
systems...it's a real pain to constantly need to re-size your tables because of 
this bug
 
L. J. HeadSoftware EngineerRemedy Approved 
Consultant 
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick 
CookSent: Friday, August 25, 2006 11:48 AMTo: 
arslist@ARSLIST.ORGSubject: Re: Table Field Size
** 
Sorry, man - all I can say is that I have seen it happen, too, and my 
workaround was the same as yours.
 
BTW, if anyone occasionally has normal fields that won't resize right - the 
workaround for it is the same it's been since v4 - change the label orientation 
from Left to Top and then back.  I have seen it happen once or twice in v7, 
too, so it's a good one for the toolbox. 
 
Rick 
On 8/25/06, L. J. 
Head <[EMAIL PROTECTED]> 
wrote: 
I've 
  come across a frustrating problem recently and I was wondering ifanyone 
  else has experienced it and has a fix/reason Server 6.3 Patch 
  16Admin 6.3 Patch 18When creating a table field I will size it to 
  the size I want and when Iclick off of the field and come back the table 
  field is larger thanbefore...horizontally.  Sometimes going off 
  the screen to the right sometimes just a percentage larger.  I 
  installed patch 18 of the admin toolto see if this was a bug in 16 but I'm 
  still experiencing.  The final thingthat seems to keep the table 
  the size I want it is to type it's Field Width into the table properties 
  and it finally seems to stay.  Any suggestions youfolks can come 
  up with I'm willing to try to see if I can fix this 
  annoyingproblemL. J. HeadSoftware EngineerRemedy 
  Approved Consultant 
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Lowercase Login field

[Kathy Morris]

**



Hi All --
 
Our users need to be authenticated with login id of smithj and 
jsmith.  Is there a _javascript_ or some program that does this work.  
Support recommended an alias, however alias will not authenticate both ways 
(smithj and jsmith)
 
__20060125___This posting was submitted with HTML in it___
--- Begin Message ---
**



Hi,
 
Last night I spent a significant amount of time reading archived messages 
on this subject, the ARS guide, etc and my workflow is still not 
working.
 
We have several users with inconsistent formats - bsmith, TJackson, rVince, 
and our requirement is for a consistent lower case format.  
 
I created a filter which called the function LOWER ($Login Name$) passing 
the value LOWER($Login Name$) into the field $Login Name$.  Not 
working.  A thread had mentioned a direct SQL statement, which I did not 
have the syntax for.  Also there was mention of _javascript_ thru 
midtier.  I am trying to get this to work on the client via the user 
tool.
 
Is there a way to modify previous user login ids to lower 
case.
 
I know I can set a pattern of $LOWER$ on the field for future created login 
ids.
 
Is there a way so that when searching on fields, the case does not 
matter?  I think someone said "no, and live with it."  Just need to 
confirm.
 
 
 
__20060125___This posting was submitted with HTML in it___
--- End Message ---

Re: ArTask

[Grooms, Frederick W]

**



Open Windows Explorer (not IE).   Do Tools 
-> Folder options -> the File Types tab.  Scroll down to the ARTASK 
file type.  It should be set to open with the ARTask 
Application.
 
In the Advanced button settings the Open action should 
point to the ARTask.exe in your user tools folder.

  Action:  
  Open
  Application 
  used:  
  "C:\Program Files\AR System\User\ARTask.exe" 
  "%1"
  Use 
  DDE: 
  Checked
  DDE 
  Message:  
  {blank}
  Application:  
  ARTask
  DDE Application Not Running:  
  {blank}
  Topic:  
  System
 
Fred


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad 
EsserSent: Friday, August 25, 2006 12:08 PMTo: 
arslist@ARSLIST.ORGSubject: Re: ArTask
** I was hoping this was related 
to/would fix a small issue I was having, but no such luck.  We have a few 
users (very few) that when they double click on an ARTask file, get a window 
that just says "Invalid File".  It appears to be PC related, but I haven't 
a clue what to look for.  The exact same file works on different PC's (all 
Window's XP sp2). Any idea what to 
look for? Thanks, Thad"Perfection is 
achieved, not when there is nothing more to add, but when there is nothing left 
to take away." - Antoine de Saint-Exupéry 


  
  
"Grooms, Frederick W" 
  <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
   
  08/16/2006 03:41 PM 
  


  
Please respond 
toarslist@ARSLIST.ORG

  


  
To
  arslist@ARSLIST.ORG 

  
cc
  

  
Subject
  Re: 
ArTask
  


  
  Welcome to 
the world of the Windows Registry  ;)Seriously ... Any program 
could have messed up the registry settings of the ARTask association.  I 
had one user load a program to view AOL ART graphics files and the viewer 
install only had a 3 character buffer for file extensions so it messed up the 
ARTask file type.Fred-Original Message-From: Action 
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf 
Of [EMAIL PROTECTED]Sent: Wednesday, August 16, 2006 4:13 
PMTo: arslist@ARSLIST.ORGSubject: ArTaskhi, what could be the 
reason? Some users have no association to the ARTASK icon, AR Shortcut File, 
command "C:\Program Files\AR System\artask.exe" "%1" sent in email by filters. 
But it works for 95%, and some users have told me that 'it works now' ...without 
having done anything special ..we have had the same client this year, and the 
problem came at the same time as we migrated to a new version of the 
application. But, it's not a generall problem ...related to the pc rather than 
to ars I guess.L ars PetterssonVattenfall Business Services Nordic 
ABAction Request System Engineer (Tabasco)S-461 88 
TrollhättanSwedenPhone +46 520 888 35 Mobil +46 70 608 99 
95e-mail: [EMAIL PROTECTED]
__20060125___This posting was submitted with HTML in it___

Re: Create Remedy Request from Email - ARS 5.0

[Jon Clayton]

I know I am addressing this late, but I have several email inboxes that 
create tickets in various situations.  Direct email me if you still need 
help

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Re: Remedy Surveys

[L G Robinson]

Thank you for those kind words Don. I would be delighted to discuss the
NC State implementation with anyone who is interested.

-lil-

On Aug 24, 2006, at 2:25 PM, Moore Jr., Donald B. wrote:

I recently developed a survey prototype following the general  
methodology I
had used years before at another site.  Since this implementation  
included a
Web interface, it proved to be more complicated than I had  
expected.  This
involved an "Active State" PERL interface and a Web hosting site as  
well as
Active Links, Filters and macros.  Eventually, I plan to add an  
escalation
to bypass the human interface form where the time periods to survey  
are

selected.  Since the workflow schematic is all on paper, I can't that
(unless I take a picture and download it).  I'll be happy to  
contribute what

I can to any interested parties.

One site you may want to check out is the NCSU helpdesk which has a  
very
good example of a clean, concise survey interfaced with a PERL main  
module:
http://help.ncsu.edu/services/survey/survey.pl?callid=##  where  
##
is the actual ticket number of your ticket.  If you open up a  
dialogue with

them you will find them very accommodating.

I checked out a good number of COTS packages for possible use and  
found that
despite promises and assurances from the Reps, every one of them  
fell short
of the basic functionality we required.  What we wanted was very  
simple but
we did not want our users logging in to our Remedy system and we  
did want
the capability of a sliding "Likert" scale response in a Web  
interface.

Feel free to contact me directly if you think I can be of help.

Don Moore
SAIC-HCC  Rockville
[EMAIL PROTECTED]
(301) 998-7340



Larry Robinson   [EMAIL PROTECTED]
Information Technology Division
NC State University  919-515-5432 Voice
Raleigh, NC  27695-7109  919-513-1893 FAX

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Re: Pushing values to the CTM:People Form

[Chris Rom]

When trying to push values to the people form I get the following error:

> Checking CTM:PPL:VerifySite_100 (100)
>--> Passed -- perform actions
> 0: Set Fields
>   z1D Char01 
> Checking CTM:PPL:VerifySite_101 
>--> Passed -- perform actions
> 0: Message
>   The Site chosen either does not exist in the Site Form
  or the information was not selected using the menu or return function
  provided on this field.  Please select a Site using either one of these 
functions.


I believe it has to do with the fact that when I manually create a people 
record, I have to select a site from the drop-down menu and that then fills 
in a bunch (most invisble) fields with data (city,country,street, etc.)

How can I make this work ?

Has anyone done a Remedy 7 implementation that brings in people from LDAP ?

Rgds,

Chris

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Re: Help ARS 7 Upgrade Gone Bad

[Mohan Panchangmath]

Hey Brian,
Did you try running the arreload utility for the
users?
Another wild probabilty to get it corrected.
Wanna confirm with Remedy before running it?
Thanks,
Mohan

--- "Sokol, Brian" <[EMAIL PROTECTED]> wrote:

> I am on patch 1 on both server and mid tier. 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan
> Panchangmath
> Sent: Friday, August 25, 2006 12:01 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Help ARS 7 Upgrade Gone Bad
> 
> Hi Brian, 
> 
> I dont know if you have applied the midtier patch
> aswell but Remedy says they have  fixed the below
> defect in their midtier patch..
> 
> SW00217326Groups field ( 104,.) cannot
> translate
> group name into group id on Display,Window
> Open,Window
> Loaded
> 
> 
> I have not tried this . Hope it helps.
> Thanks,
> Mohan
> 
> 
> --- "Sokol, Brian" <[EMAIL PROTECTED]> wrote:
> 
> > I upgraded my production server to ARS 7 patch 1
> and
> > have had nothing
> > but problems. I now am getting calls from users
> who
> > are only getting
> > read only access to the system. I just noticed
> that
> > they have no Groups
> > associated with their Ids in the User form. Adding
> a
> > group to their
> > account has not helped at all. Anyone have any
> > ideas?
> > 
> > Brian Sokol 
> > Manager, Desktop Services 
> > Scholastic Inc. 
> > 212-343-6494 
> > [EMAIL PROTECTED] 
> >  
> > 
> >
>

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> > 
> 
> 
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> Tired of spam?  Yahoo! Mail has the best spam
> protection around 
> http://mail.yahoo.com 
> 
>

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[no subject]

[Rick Cook]

**
I agree with James, but in addition, if you're using Centralized preferences, I think you could plug a server alias name in the client settings that pointed to only the new server.  Regardless, you'll also have to clear out the Recently accessed forms, etc that reference the old server name, unless you want to field 100 calls from users who don't know why they can't access the application.  If you're not using CP, you will probably have to clear out some local 
ar.ini file settings that point to forms on the old server.
 
Rick 
On 8/25/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:

** 

Chris:   If the user logs in with a Float license for both logins, two tokens will be consumed instead of one.   
Because of this, I would suggest migrating over the user base and consolidating it too at or about the same time.   James McKenzie 
L-3 GSI 
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Cook
 Sent: Friday, August 25, 2006 11:09 AM To: arslist@ARSLIST.ORG
 Subject: 
** Hi List - 
I'm consolidating 2 ARS servers to 1. 
Server 1 - ARS 5.1.2 + Custom applications Server 2 - ARS 6.0 + ITSM applications. 
'Server 1' apps will be migrated to 'Server 2' and 'Server 1' decommissioned. 
Due to hundreds of Crystal reports that run against 'Server 1', The DNS 'Server 1' will point to 'Server 2' after the migration which allows the reports to still run without modification. 
Users log into both servers through the application shortcut. Anyone know of user tool or licensing issues I could encounter having two servers specified in the user tool account , that ultimately log the user into the same server? 

Thanks! 
Christopher Cook __20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

[no subject]

[Chris Cook]

**

Thanks James - 

The user base is consolidated as well.
There will only be a single prod server up and running when complete. The
users will authenticate against it twice because there will be two DNS
entries pointing to the same server specified in the user tool.

I tested using the server's IP and DNS
as two separate entries in the accounts menu and only consumed a single
floating license. This was my biggest concern as well. 

any other potential issues?

Christopher Cook 






"McKenzie, James J
C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
08/25/2006 01:21 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject









** 
Chris: 
  
If the user logs in with a Float license for both logins, two tokens will
be consumed instead of one. 
  
Because of this, I would suggest migrating over the user base and consolidating
it too at or about the same time. 
  
James McKenzie 
L-3 GSI 
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Chris Cook 
Sent: Friday, August 25, 2006 11:09 AM 
To: arslist@ARSLIST.ORG 
Subject: 

** 
Hi List - 
I'm consolidating 2 ARS servers to 1. 
Server 1 - ARS 5.1.2 + Custom applications 
Server 2 - ARS 6.0 + ITSM applications. 
'Server 1' apps will be migrated to 'Server 2' and 'Server
1' decommissioned. 
Due to hundreds of Crystal reports that run against 'Server
1', The DNS 'Server 1' will point to 'Server 2' after the migration which
allows the reports to still run without modification. 
Users log into both servers through the application shortcut.
Anyone know of user tool or licensing issues I could encounter having two
servers specified in the user tool account , that ultimately log the user
into the same server? 
Thanks! 
Christopher Cook 
__20060125___This posting was submitted
with HTML in it___

__20060125___This posting was submitted with HTML in it___

[no subject]

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: 
**





Chris:
 
If the user logs in with a Float license for both logins, two tokens will be consumed instead of one.
 
Because of this, I would suggest migrating over the user base and consolidating it too at or about the same time.
 
James McKenzie
L-3 GSI





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Cook
Sent: Friday, August 25, 2006 11:09 AM
To: arslist@ARSLIST.ORG
Subject: 



** 
Hi List - 


I'm consolidating 2 ARS servers to 1. 


Server 1 - ARS 5.1.2 + Custom applications 
Server 2 - ARS 6.0 + ITSM applications. 


'Server 1' apps will be migrated to 'Server 2' and 'Server 1' decommissioned. 


Due to hundreds of Crystal reports that run against 'Server 1', The DNS 'Server 1' will point to 'Server 2' after the migration which allows the reports to still run without modification. 

Users log into both servers through the application shortcut. Anyone know of user tool or licensing issues I could encounter having two servers specified in the user tool account , that ultimately log the user into the same server? 

Thanks! 


Christopher Cook 




__20060125___This posting was submitted with HTML in it___

[no subject]

[Chris Cook]

**

Hi List - 

I'm consolidating 2 ARS servers to 1.


Server 1 - ARS 5.1.2 + Custom applications
Server 2 - ARS 6.0 + ITSM applications.

'Server 1' apps will be migrated to
'Server 2' and 'Server 1' decommissioned.

Due to hundreds of Crystal reports that
run against 'Server 1', The DNS 'Server 1' will point to 'Server 2' after
the migration which allows the reports to still run without modification.

Users log into both servers through
the application shortcut. Anyone know of user tool or licensing issues
I could encounter having two servers specified in the user tool account
, that ultimately log the user into the same server?

Thanks!

Christopher Cook 

__20060125___This posting was submitted with HTML in it___

Re: Table Field Size

[Rick Cook]

**
Sorry, man - all I can say is that I have seen it happen, too, and my workaround was the same as yours.
 
BTW, if anyone occasionally has normal fields that won't resize right - the workaround for it is the same it's been since v4 - change the label orientation from Left to Top and then back.  I have seen it happen once or twice in v7, too, so it's a good one for the toolbox.

 
Rick 
On 8/25/06, L. J. Head <[EMAIL PROTECTED]> wrote:
I've come across a frustrating problem recently and I was wondering ifanyone else has experienced it and has a fix/reason
Server 6.3 Patch 16Admin 6.3 Patch 18When creating a table field I will size it to the size I want and when Iclick off of the field and come back the table field is larger thanbefore...horizontally.  Sometimes going off the screen to the right
sometimes just a percentage larger.  I installed patch 18 of the admin toolto see if this was a bug in 16 but I'm still experiencing.  The final thingthat seems to keep the table the size I want it is to type it's Field Width
into the table properties and it finally seems to stay.  Any suggestions youfolks can come up with I'm willing to try to see if I can fix this annoyingproblemL. J. HeadSoftware EngineerRemedy Approved Consultant
___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
-- Rick CookCook Enterprises253-278-4112 
__20060125___This posting was submitted with HTML in it___

Table Field Size

[L. J. Head]

I've come across a frustrating problem recently and I was wondering if
anyone else has experienced it and has a fix/reason

Server 6.3 Patch 16
Admin 6.3 Patch 18

When creating a table field I will size it to the size I want and when I
click off of the field and come back the table field is larger than
before...horizontally.  Sometimes going off the screen to the right
sometimes just a percentage larger.  I installed patch 18 of the admin tool
to see if this was a bug in 16 but I'm still experiencing.  The final thing
that seems to keep the table the size I want it is to type it's Field Width
into the table properties and it finally seems to stay.  Any suggestions you
folks can come up with I'm willing to try to see if I can fix this annoying
problem 


L. J. Head
Software Engineer
Remedy Approved Consultant

___
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Re: Help ARS 7 Upgrade Gone Bad

[Carey Matthew Black]

Brian,

One more idea...

v7 stopped supporting a few authentication things...

Verify that the 'Login Name' values are unique in the User form.
Verify that you only have one from that could be used as a User form.
 (There is a set of field ID's that are needed... 101,102,103... i think...)

Maybe this is a "less documented feature"?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.




On 8/25/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:

Hi Carey,

The license type is ok and the server sees the licenses. All the info in
the Groups field was wiped for about 50 users and they are not getting a
write license. I added the Group info back to one of the users and tried
changing his license type a few times but same result. I have been on
the phone all day with Remedy support. They "think" there is a bug. They
gave me a patched ARServer to try but that was worse as no one could
authenticate to the server with it.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, August 25, 2006 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help ARS 7 Upgrade Gone Bad

Brian,

If the group list was mucked with... then I would also check the
'License Type' values too.
And do not forget to verify that the server still sees all of the User
license keys too.


I know that is very simple things, but at this point I would be double
checking everything.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 8/25/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> I upgraded my production server to ARS 7 patch 1 and have had nothing
> but problems. I now am getting calls from users who are only getting
> read only access to the system. I just noticed that they have no
Groups
> associated with their Ids in the User form. Adding a group to their
> account has not helped at all. Anyone have any ideas?
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 212-343-6494
> [EMAIL PROTECTED]
> 


___
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Re: Pre-Friday Humor

[Thad Esser]

**

Maybe you could get this guy to go:

http://www-static.cc.gatech.edu/~thad/

Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry





"Rick Cook" <[EMAIL PROTECTED]>

Sent by: "Action Request System
discussion list(ARSList)" 
08/24/2006 08:27 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
Re: Pre-Friday Humor








** 
Ah, yes - who gets to "Bell the cat"?
 
Rick
 
On 8/24/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]>
wrote: 
Fine, but you both have to be there to set it up :-)

I will have a camera with me (but probably not strapped to my head). 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]On
Behalf Of Herb Partlow
Sent: August 24, 2006 21:22
To: arslist@ARSLIST.ORG
Subject: Re: Pre-Friday Humor


I second the motion .

Herb


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Tim Widowfield
Sent: Thursday, August 24, 2006 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pre-Friday Humor 

I move we duct tape a webcam to Daniel Bloom's head and stream the video
and audio out to the world.

Anybody second the motion?

--Tim

- Original Message 
From: Rick Cook
To: arslist@ARSLIST.ORG
Sent: Thursday, August 24, 2006 7:48:01 PM
Subject: Re: [ARSLIST] Pre-Friday Humor

** Oh, I think Joe Caropepe's setup will be hard to match - last year he
uploaded his digital pix to his website at least once daily.  I imagine

he'll be doing that again this year?

Rick

On 8/24/06, arslist  wrote: Speaking of BMC UserWorld...

Can someone please take a camera along, snap lots and lots and lots and

lots and lots and lots - ahem - lots - of pictures and post them to 
someplace where those of us that were not fortunate enough to attend are

able to get at them? I admit to harboring a sort of a morbid curiousity

about the whole thing.





On Thu, August 24, 2006 15:28, [EMAIL PROTECTED]
wrote:
> Phil, Phil,
>
>
> I'd like, totally sanction you for bad taste and posting on a
Thursday,
> but I can look forward to doing it next week at BMC UserWorld in 
person.
>
> If you aren't lucky, some of the others that have been sanctioned
will
be
>  there too.
>
> I won't bother with bad taste in general,
> these were no worse than Gidd's and don't point to bad web sites etc.,

but
> today is Thursday as you mention.
>
> . Daniel
__20060125___This posting was submitted
with HTML in it___ 

***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.***

__20060125___This posting was submitted with HTML in it___

Re: Help ARS 7 Upgrade Gone Bad

[Sokol, Brian]

Hi Carey,

The license type is ok and the server sees the licenses. All the info in
the Groups field was wiped for about 50 users and they are not getting a
write license. I added the Group info back to one of the users and tried
changing his license type a few times but same result. I have been on
the phone all day with Remedy support. They "think" there is a bug. They
gave me a patched ARServer to try but that was worse as no one could
authenticate to the server with it. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, August 25, 2006 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help ARS 7 Upgrade Gone Bad

Brian,

If the group list was mucked with... then I would also check the
'License Type' values too.
And do not forget to verify that the server still sees all of the User
license keys too.


I know that is very simple things, but at this point I would be double
checking everything.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 8/25/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:
> I upgraded my production server to ARS 7 patch 1 and have had nothing
> but problems. I now am getting calls from users who are only getting
> read only access to the system. I just noticed that they have no
Groups
> associated with their Ids in the User form. Adding a group to their
> account has not helped at all. Anyone have any ideas?
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 212-343-6494
> [EMAIL PROTECTED]
> 


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Help ARS 7 Upgrade Gone Bad

[Carey Matthew Black]

Brian,

If the group list was mucked with... then I would also check the
'License Type' values too.
And do not forget to verify that the server still sees all of the User
license keys too.


I know that is very simple things, but at this point I would be double
checking everything.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 8/25/06, Sokol, Brian <[EMAIL PROTECTED]> wrote:

I upgraded my production server to ARS 7 patch 1 and have had nothing
but problems. I now am getting calls from users who are only getting
read only access to the system. I just noticed that they have no Groups
associated with their Ids in the User form. Adding a group to their
account has not helped at all. Anyone have any ideas?

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
212-343-6494
[EMAIL PROTECTED]



___
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Re: ArTask

[Thad Esser]

**

I was hoping this was related to/would
fix a small issue I was having, but no such luck.  We have a few users
(very few) that when they double click on an ARTask file, get a window
that just says "Invalid File".  It appears to be PC related,
but I haven't a clue what to look for.  The exact same file works
on different PC's (all Window's XP sp2).

Any idea what to look for?

Thanks, 
Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry





"Grooms, Frederick
W" <[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
08/16/2006 03:41 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
Re: ArTask








Welcome to the world of the Windows Registry  ;)

Seriously ... Any program could have messed up the registry settings of
the ARTask association.  I had one user load a program to view AOL
ART graphics files and the viewer install only had a 3 character buffer
for file extensions so it messed up the ARTask file type.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, August 16, 2006 4:13 PM
To: arslist@ARSLIST.ORG
Subject: ArTask

hi, what could be the reason? Some users have no association to the ARTASK
icon, AR Shortcut File, command "C:\Program Files\AR System\artask.exe"
"%1" sent in email by filters. But it works for 95%, and some
users have told me that 'it works now' ...without having done anything
special ..we have had the same client this year, and the problem came at
the same time as we migrated to a new version of the application. But,
it's not a generall problem ...related to the pc rather than to ars I guess.

L ars Pettersson
Vattenfall Business Services Nordic AB
Action Request System Engineer (Tabasco)
S-461 88 Trollhättan
Sweden

Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: [EMAIL PROTECTED]

___
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***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.***

__20060125___This posting was submitted with HTML in it___

Re: Mid-Tier Config.properties file getting erased?

[Jason Miller]

**
Hi Darren,

I just received the below email yesterday from newatlanta.com about hot fixes for August. I haven't really looked at the details of what is fixed but maybe worth looking into.
Greetings !The following ServletExec hotfix is now available: August 2006 hotfix for ServletExec 5.0Hotfixes are cumulative, so they contain all the fixes found in theirprevious hotfix counterparts.
Some components were updated to fix bugs, while others were left asthey were in the previous hotfix.For more details about these bugs, please view the ReleaseNotes foryour specific hotfix online at the New Atlanta website.
You may obtain hotfixes (& ReleaseNotes) for your configuration of SE at:
http://www.newatlanta.com/c/products/servletexec/download/hotfix/showHotfixesYou may also find SE FAQ #195 to be of use:
http://www.newatlanta.com/c/products/servletexec/self_help/faq/detail?faqId=195For ServletExec users who are currently using the previous hotfix for 5.0:   - Those using ServletExec 5.0 with ESRI's ArcIMS product should apply this hotfix.
   - Only those SE users who are experiencing the bugs listed in the hotfix ReleaseNotes are likely to need that hotfix.On 8/25/06, LAU, DARREN (ASI)
 <[EMAIL PROTECTED]> wrote:**













Listers,

 

Have a very strange problem.  We are running mid-tier
7.0 against our 5.1.2 server.  This setup has been working no problems now
for the first two months.  Then as of about a week ago we start seeing
problems where mid-tier would go down.  With Remedy's help, we
pinpointed that our problem was due to the config.properties file in our C:\Program
Files\AR System\Mid-Tier 7.0\WEB-INF\classes directory somehow getting blanked
out to 0 kb.  Tried searching here, google, and Remedy's knowledge
base to no avail.  Has anyone ever seen this problem?  This is just bizarre. 
If anyone could help that would much appreciated.

 

The changes we know of to the webserver recently has been
SSL certificates.  Not sure if that would play a part.

 

Windows 2003 Server

Mid-Tier 7.0 Patch 1

JDK 1.5.0_03

ServletExec 5.0

 

Windows 2000 Server

ARS 5.1.2 Patch 1375

Oracle 9.2.0.7

 

Darren Lau






__20060125___This posting was submitted with HTML in it___


__20060125___This posting was submitted with HTML in it___

Re: Mid-Tier Config.properties file getting erased?

[LAU, DARREN (ASI)]

**








Wow, thanks for the fast response.  I’ll
do that.

 



 







From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, August 25, 2006
10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier
Config.properties file getting erased?



 

 

Darren,

 

Sounds like you could use a file watcher
utility.  Do a Google search on "file watcher" (http://www.google.com/search?hl=en&q=%22file+watcher%22). 


 

There are also .Net programs available
(ie. http://www.csharphelp.com/archives2/archive377.html)
that you can modify so that you receive an email as soon as the file is
changed.  This may help you track down the cause.

 

HTH

 

Stephen

 







From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LAU, DARREN (ASI)
Sent: Friday, August 25, 2006
12:56 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier
Config.properties file getting erased?

** 

Listers,

 

Have a very strange problem.  We are running mid-tier
7.0 against our 5.1.2 server.  This setup has been working no problems now
for the first two months.  Then as of about a week ago we start seeing
problems where mid-tier would go down.  With Remedy’s help, we
pinpointed that our problem was due to the config.properties file in our
C:\Program Files\AR System\Mid-Tier 7.0\WEB-INF\classes directory somehow
getting blanked out to 0 kb.  Tried searching here, google, and
Remedy’s knowledge base to no avail.  Has anyone ever seen this
problem?  This is just bizarre.  If anyone could help that would much
appreciated.

 

The changes we know of to the webserver recently has been
SSL certificates.  Not sure if that would play a part.

 

Windows 2003 Server

Mid-Tier 7.0 Patch 1

JDK 1.5.0_03

ServletExec 5.0

 

Windows 2000 Server

ARS 5.1.2 Patch 1375

Oracle 9.2.0.7

 

Darren Lau

__20060125___This posting was submitted with HTML
in it___






__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Mid-Tier Config.properties file getting erased?

[Heider, Stephen]

**



 
Darren,
 
Sounds like you could use a file watcher utility.  
Do a Google search on "file watcher" (http://www.google.com/search?hl=en&q=%22file+watcher%22).  

 
There are also .Net programs available (ie. http://www.csharphelp.com/archives2/archive377.html) 
that you can modify so that you receive an email as soon as the file is 
changed.  This may help you track down the cause.
 
HTH
 
Stephen


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LAU, DARREN 
(ASI)Sent: Friday, August 25, 2006 12:56 PMTo: 
arslist@ARSLIST.ORGSubject: Mid-Tier Config.properties file getting 
erased?
** 




Listers,
 
Have a very strange problem.  
We are running mid-tier 7.0 against our 5.1.2 server.  This setup has been 
working no problems now for the first two months.  Then as of about a week 
ago we start seeing problems where mid-tier would go down.  With Remedy’s 
help, we pinpointed that our problem was due to the config.properties file in 
our C:\Program Files\AR System\Mid-Tier 7.0\WEB-INF\classes directory somehow 
getting blanked out to 0 kb.  Tried searching here, google, and Remedy’s 
knowledge base to no avail.  Has anyone ever seen this problem?  This 
is just bizarre.  If anyone could help that would much 
appreciated.
 
The changes we know of to the 
webserver recently has been SSL certificates.  Not sure if that would play 
a part.
 
Windows 2003 
Server
Mid-Tier 7.0 Patch 
1
JDK 
1.5.0_03
ServletExec 
5.0
 
Windows 2000 
Server
ARS 5.1.2 Patch 
1375
Oracle 
9.2.0.7
 
Darren 
Lau__20060125___This 
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Mid-Tier Config.properties file getting erased?

[LAU, DARREN (ASI)]

**








Listers,

 

Have a very strange problem.  We are running mid-tier
7.0 against our 5.1.2 server.  This setup has been working no problems now
for the first two months.  Then as of about a week ago we start seeing
problems where mid-tier would go down.  With Remedy’s help, we
pinpointed that our problem was due to the config.properties file in our C:\Program
Files\AR System\Mid-Tier 7.0\WEB-INF\classes directory somehow getting blanked
out to 0 kb.  Tried searching here, google, and Remedy’s knowledge
base to no avail.  Has anyone ever seen this problem?  This is just bizarre. 
If anyone could help that would much appreciated.

 

The changes we know of to the webserver recently has been
SSL certificates.  Not sure if that would play a part.

 

Windows 2003 Server

Mid-Tier 7.0 Patch 1

JDK 1.5.0_03

ServletExec 5.0

 

Windows 2000 Server

ARS 5.1.2 Patch 1375

Oracle 9.2.0.7

 

Darren Lau






__20060125___This posting was submitted with HTML in it___

Re: DVD/Video Rental Application

[Ibrahim Akar]

**
I build apps using ARS to keep my skills sharp and not necessarily for
a client/fee. I once nearly completed a .Net/SQL server web based admin
tool that I posted on this forum and I sent the app to various people
that were interested in it. It happens.-- -Ibrahim Akar
__20060125___This posting was submitted with HTML in it___

Re: Help ARS 7 Upgrade Gone Bad

[Sokol, Brian]

I am on patch 1 on both server and mid tier. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Friday, August 25, 2006 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help ARS 7 Upgrade Gone Bad

Hi Brian, 

I dont know if you have applied the midtier patch
aswell but Remedy says they have  fixed the below
defect in their midtier patch..

SW00217326  Groups field ( 104,.) cannot translate
group name into group id on Display,Window Open,Window
Loaded


I have not tried this . Hope it helps.
Thanks,
Mohan


--- "Sokol, Brian" <[EMAIL PROTECTED]> wrote:

> I upgraded my production server to ARS 7 patch 1 and
> have had nothing
> but problems. I now am getting calls from users who
> are only getting
> read only access to the system. I just noticed that
> they have no Groups
> associated with their Ids in the User form. Adding a
> group to their
> account has not helped at all. Anyone have any
> ideas?
> 
> Brian Sokol 
> Manager, Desktop Services 
> Scholastic Inc. 
> 212-343-6494 
> [EMAIL PROTECTED] 
>  
> 
>

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> http://www.wwrug.org
> 


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Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com 


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Re: Help ARS 7 Upgrade Gone Bad

[Mohan Panchangmath]

Hi Brian, 

I dont know if you have applied the midtier patch
aswell but Remedy says they have  fixed the below
defect in their midtier patch..

SW00217326  Groups field ( 104,.) cannot translate
group name into group id on Display,Window Open,Window
Loaded


I have not tried this . Hope it helps.
Thanks,
Mohan


--- "Sokol, Brian" <[EMAIL PROTECTED]> wrote:

> I upgraded my production server to ARS 7 patch 1 and
> have had nothing
> but problems. I now am getting calls from users who
> are only getting
> read only access to the system. I just noticed that
> they have no Groups
> associated with their Ids in the User form. Adding a
> group to their
> account has not helped at all. Anyone have any
> ideas?
> 
> Brian Sokol 
> Manager, Desktop Services 
> Scholastic Inc. 
> 212-343-6494 
> [EMAIL PROTECTED] 
>  
> 
>
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> 


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Re: DVD/Video Rental Application

[Tim Button]

I did, but since a company paid me to build it, and I know its still in use, 
I can't really pass it on. You might find a similar response from most 
people. Beyond that, you are likely to find people to help you with small 
apps to perform system tasks in this forum, but I doubt too many people are 
just going to give you I full product for something that specific.


I can be corrected by the group if I am wrong.

Timothy Button
Remedy Systems Consultant
[EMAIL PROTECTED]






From: Ibrahim Akar <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: DVD/Video Rental Application
Date: Fri, 25 Aug 2006 11:43:30 -0400
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Hss anyone on the list written a DVD/Video Rental application? Is so and if
you dont mind sharing please send me the def file. Thanks,

--
-Ibrahim Akar

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Re: DVD/Video Rental Application

[L. J. Head]

**



Isn't that what the RSP test used to have you develop for 
your test?
 
L. J. HeadSoftware EngineerRemedy Approved 
Consultant 
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ibrahim 
AkarSent: Friday, August 25, 2006 9:43 AMTo: 
arslist@ARSLIST.ORGSubject: DVD/Video Rental 
Application
** Hss anyone on the list written a DVD/Video Rental application? Is 
so and if you dont mind sharing please send me the def file. Thanks, -- -Ibrahim Akar__20060125___This 
posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

DVD/Video Rental Application

[Ibrahim Akar]

**
Hss anyone on the list written a DVD/Video Rental application? Is so
and if you dont mind sharing please send me the def file. Thanks, -- -Ibrahim Akar
__20060125___This posting was submitted with HTML in it___

Software Architect Position in SanFran with Remedy Skills (full relo paid)

[Bill Hoffman]

Hi All,

Very tough position to fill. See need below. If you know someone, we will 
(with great joy) pay a fat referral fee.

$120k - $140k
+ 10% bonus and excellent benefits

Our Fortune 500 client designs, deploys and administers enterprise-level, 
redundant, high-volume, e-commerce application infrastructures for some of 
America's best known, largest retailers, airlines and financial service 
firms. With an outstanding reputation among its clients, this division is 
growing rapidly and offers an exceptional environment of teamwork, 
competence, high morale and career trajectory for the right candidate. 

The position that we're searching for is central to the success of our 
client's highly advanced, customized, web enabled management portal. This 
portal provides critical, real-time performance data to end-using 
companies to allow them to monitor and analyze their systems and 
applications. 

In the context of enterprise level integration experience, the eCommerce 
Portal and Monitoring Architect will have demonstrable expertise 
architecting AND developing across three separate areas noted below. (A 
high level understanding of enterprise integration is essential, but 
strong hands-on experience is equally important): 

* Oracle (Oracle Architecture + SQL Design and Optimization and PL/SQL)
* Remedy (ARS Experience 5.x - 7.x, Perl API, lower layer Remedy expertise)
* Java (Strong Java programming background)

>From a Unix perspective, the right candidate will have solid, hands-on 
experience with System Calls, C-Programming and Shell Programming. Perl 
programming is also a huge plus. In the software design space, 
demonstrated experience with data modeling (logical/physical), Object 
Modeling (UML notation) and Design Patterns is necessary. 

>From a teamwork and management perspective, the candidate will be 
supervising the architecture and development of new features and 
functionality to be offered to end-user clients, or the improvement of 
existing capabilities, or even resolution of problems. In this role, 
depending on a project's requirements, the ability to manage and coach 
different development teams to achieve a specific and successful software 
integration outcome is a key skill needed. (Frequently, the candidate will 
be called on to resolve an actual development detail and/or educate team 
members - thus the hands-on experience requirement). Strong interpersonal 
skills and a leadership background are important to the success of the 
candidate.

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Re: Attention Stephen Heider

[Heider, Stephen]

The text file was 4,200 bytes - must have been too large. 

This attachment is a Zip file. Rename it to .zip to open.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, August 25, 2006 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attention Stephen Heider

Here is something to get you started. 

This app stops and restarts the Remedy Email Engine from a BlackBerry.
After you get this working on your computer you will likely want to
modify and enhance it to better suit your needs.  This is only a scaled
down version.

Environment:
Windows XP Pro
IIS 5.1 (comes with Windows XP Pro)
Visual Studio 2003


1. Start Visual Studio.
2. Create a new ASP.Net web application.
3. Add a reference to the latest ARS .Net API (BMC.ARSystem.dll).
4. Add two buttons to the form, one named btnStopEmailEngine and the
other named btnRestartEmailEngine.
5. Add one label to the form named lblStatus.
6. Paste in the text from the attached file (below the Web Form Designer
Generated Code section).
7. Set the constants at the top of the code to your server, user name,
password and authentication.
8. Optional: In IIS, add the name of your web page to the default
documents list (so you won't have to enter it on the BlackBerry).
9. Run it from within Visual Studio to test.

Once it works as expected in Visual Studio run it from your BlackBerry
using the BlackBerry Browser
(http://YourComputerName/YourApplicationName)


In the CreateActivityLoggingRecord function I am simply creating a new
record in a logging/command form to trigger a filter.  You will need to
change the form name and field Ids to match your form.  One filter is
used to stop the email engine, and another to restart the email engine.

In the filter to stop the email engine run this command: 
NET STOP "Remedy Email Engine"

In the filter to restart the email engine run these two commands:
NET STOP "Remedy Email Engine"
NET START "Remedy Email Engine"


Stephen
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kirk Cassady
Sent: Friday, August 25, 2006 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attention Stephen Heider

I would also be interested in using my Blackberry to access Remedy this
way.
- Kirk

- Original Message -
From: Action Request System discussion list(ARSList)


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PK*Y5 
$e¸ÄStopRestartEmailEngine.txtíWQo›H~?©ÿa„NŠ‘(jâ^¯WéˆCKuaÜ{´0Œí½â%Ú]ûßwvÁ1`pHO}9uýÌ|;Ì|[EMAIL
 PROTECTED]<   —“‘K×;©pã·ßÔÂG—
¦~ðÕæ·ÞÄ×YS%_Áß`  Ü`²³Úrf”4_Õã¯p“uGß{Óé?wA#Gb,Pugy³ðÆ¿
Ç#/ßÝÖs)Kÿª™Ó|
ŧ*{ð7K}¾b磔Åß—»¯Q
yRô§ìÌÝâ_Œ•Åc¬<ñ‘+O¬¤
7OR”-à®
/ÊÐëŠmÀb"WGÕÖB¸»f+1¡Ø.ôš ›.Ò©ŠT.Ý·ª‘ ×x   
_2*jP™©³–SŸƒÓÖ`§,݆p¼^n0HöbÅ™ÚÑv´ß*À8ÉÀºYŒRÂ[Ð]Ó&(úd9ûw~i“η­Â™
0q­c?•Ø¶(¦…'ô¾õûíÈ}Q›ˆ£HÅkÀ­&¿ñA±Œ¿uŸ8ۉ¦mÌ\8ftÎóPœF»lÔùj÷3rä_Ÿgä½g’ƒHˆ3ÎÑÐË­CÝ3Í{•`µãRý>8¨ÔósÛ8˜™€ÁðÝ{ÛêÜ5”¿’
7׬MÉe1
Ö¬¯³Æ½Mõ(äÃÅ°³’ ûàO0ãÑ"E͹Ԑ5Ð,$Ô=“(•M;n7Ìgð6+k3ŒšCT^ý:zÆ×!{«¨œò}£rêVêÙ’…»|YÎ'W©õæ÷þ¿`õ󍓫ËT¼$‘0ÝЃ¦éÂ2žÖŒˆGDIYÜf©"vRВ
  tOø‰Öä5Ã4¡ææ”M{9Âáù&U=¿’ëŽ)[EMAIL PROTECTED]
³Ù˜«áÅà¶ëJמñZ?†>þùî¯ó̺L£øÛ%
±³~éý°@
råÙ臡Î
T™M½«µ¡àºy4°n®.>5hOg²J   ö«lîEô”ŽV•ñwPK
*Y5 
$e¸Ä
 StopRestartEmailEngine.txtPK

Hð

Re: Attention Stephen Heider

[Heider, Stephen]

This is a multi-part message in MIME format.
Here is something to get you started. 

This app stops and restarts the Remedy Email Engine from a BlackBerry.
After you get this working on your computer you will likely want to
modify and enhance it to better suit your needs.  This is only a scaled
down version.

Environment:
Windows XP Pro
IIS 5.1 (comes with Windows XP Pro)
Visual Studio 2003


1. Start Visual Studio.
2. Create a new ASP.Net web application.
3. Add a reference to the latest ARS .Net API (BMC.ARSystem.dll).
4. Add two buttons to the form, one named btnStopEmailEngine and the
other named btnRestartEmailEngine.
5. Add one label to the form named lblStatus.
6. Paste in the text from the attached file (below the Web Form Designer
Generated Code section).
7. Set the constants at the top of the code to your server, user name,
password and authentication.
8. Optional: In IIS, add the name of your web page to the default
documents list (so you won't have to enter it on the BlackBerry).
9. Run it from within Visual Studio to test.

Once it works as expected in Visual Studio run it from your BlackBerry
using the BlackBerry Browser
(http://YourComputerName/YourApplicationName)


In the CreateActivityLoggingRecord function I am simply creating a new
record in a logging/command form to trigger a filter.  You will need to
change the form name and field Ids to match your form.  One filter is
used to stop the email engine, and another to restart the email engine.

In the filter to stop the email engine run this command: 
NET STOP "Remedy Email Engine"

In the filter to restart the email engine run these two commands:
NET STOP "Remedy Email Engine"
NET START "Remedy Email Engine"


Stephen
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kirk Cassady
Sent: Friday, August 25, 2006 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Attention Stephen Heider

I would also be interested in using my Blackberry to access Remedy this
way.
- Kirk

- Original Message -
From: Action Request System discussion list(ARSList)

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Help ARS 7 Upgrade Gone Bad

[Sokol, Brian]

I upgraded my production server to ARS 7 patch 1 and have had nothing
but problems. I now am getting calls from users who are only getting
read only access to the system. I just noticed that they have no Groups
associated with their Ids in the User form. Adding a group to their
account has not helped at all. Anyone have any ideas?

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
212-343-6494 
[EMAIL PROTECTED] 
 

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Re: OT:Bumping a Lock

[Chris Doble]

Looks like its time to invest in biometric lock companies!!!

Thank You,
 
Chris Doble
Mobile:949-533-5346
Email: [EMAIL PROTECTED]
Web:  http://www.aisconsulting.net

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, August 25, 2006 7:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Bumping a Lock

http://www.engadget.com/2006/08/07/bump-keying-1-keys-open-any-lock/
Just watch the Video.. once..

On 8/25/06, patrick zandi <[EMAIL PROTECTED]> wrote:
> This is Totally OFF-Topic  but after you see this.. you will
> understand why I sent it.. the ramifications are Scary..
>
> 
>
> http://it.slashdot.org/it/06/08/24/2151205.shtml
>
> Watch the Second Link First.. video
> Then Read the First link in the Article..
>
> In that second article the first link.. Has the Technical Details.
>
> Excellent  ..   Must Read..   Time to buy Stock in Lock Companies.
>


-- 
Patrick Zandi


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Re: Installing ARS 7 on SPARC Solaris - Issue and resolution

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: Installing ARS 7 on SPARC Solaris - Issue and resolution
**





Steven:


Thank you for the update.  I think that I installed the Administrative Client.  


I would like to correct a statement that I made on this list.  The 64bit Client for Sparc Solaris does not have the 32bit libraries. You have to install more of a client then this.  I went back to the messag and yes, the Instant Client does have the 32 bit libraries and can be used to install both the 32 and 64 bit libraries.  However, you can install the Admin Client instead.

Also, the 10g Client will work with Oracle 9i database for ARS 7.0.  I have not installed ITSM 7.0 so I cannot state if this will work.  However, there is another team working on this and I will have an update in the next two weeks.

James McKenzie
L-3 GSI
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steven Casey
Sent: Friday, August 25, 2006 6:47 AM
To: arslist@ARSLIST.ORG
Subject: Installing ARS 7 on SPARC Solaris - Issue and resolution


All,
I thought I'd share my recent experiences installing ARS 7 on SPARC Solaris.  ARS 7 was built on the Oracle 10g 32-bit libraries.  

Unfortunately Oracle does not have a 32-bit 10g client for SPARC Solaris.  
They do have one for x86 Solaris, but it will not work.  (Which leaves me to wonder how they certified this on this platform to start with).

If you attempt to install with the standard 64-bit 10g client, you'll get error messages similar to the following:
'ld.so.1: arserverd: 
fatal: /usr/local/oracle/product/10.2.0/lib/libnnz10.so: wrong ELF class: 
ELFCLASS64'


In order to have the installation complete, I downloaded the Oracle Instantclient from Oracle.com, along with all the add-ons.  I extracted the instant client at the same level as the Oracle 10g client:

/usr/local/oracle/product/10.2.0
/usr/local/oracle/product/instantclient


I then copied all the 'lib*' files from the instantclient directory to the /usr/local/oracle/product/10.2.0/lib directory, and re-ran the install.  The installation completed without errors.  

It may be possible to just use the 'Instantclient' instead of the full- blown 10g client.  I haven't tested yet, but theoreticaly, it should work.

Hope this helps someone save some time and effort.


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__20060125___This posting was submitted with HTML in it___

Re: OT:Bumping a Lock

[patrick zandi]

http://www.engadget.com/2006/08/07/bump-keying-1-keys-open-any-lock/
Just watch the Video.. once..

On 8/25/06, patrick zandi <[EMAIL PROTECTED]> wrote:

This is Totally OFF-Topic  but after you see this.. you will
understand why I sent it.. the ramifications are Scary..



http://it.slashdot.org/it/06/08/24/2151205.shtml

Watch the Second Link First.. video
Then Read the First link in the Article..

In that second article the first link.. Has the Technical Details.

Excellent  ..   Must Read..   Time to buy Stock in Lock Companies.




--
Patrick Zandi

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Re: Installing ARS 7 on SPARC Solaris - Issue and resolution

[Axton]

Yes, this should work.  Remedy links to the oci libs, which are in the
instant client.  There should be an optional check box for the 10g
32-bit libraries during the 10g client installation that must be
manually checked.  Haven't done this first hand on a sparc platform
server though.

Axton Grams

On 8/25/06, Steven Casey <[EMAIL PROTECTED]> wrote:

All,
I thought I'd share my recent experiences installing ARS 7 on SPARC
Solaris.  ARS 7 was built on the Oracle 10g 32-bit libraries.
Unfortunately Oracle does not have a 32-bit 10g client for SPARC Solaris.
They do have one for x86 Solaris, but it will not work.  (Which leaves me
to wonder how they certified this on this platform to start with).

If you attempt to install with the standard 64-bit 10g client, you'll get
error messages similar to the following:
'ld.so.1: arserverd:
fatal: /usr/local/oracle/product/10.2.0/lib/libnnz10.so: wrong ELF class:
ELFCLASS64'

In order to have the installation complete, I downloaded the Oracle
Instantclient from Oracle.com, along with all the add-ons.  I extracted the
instant client at the same level as the Oracle 10g client:
/usr/local/oracle/product/10.2.0
/usr/local/oracle/product/instantclient

I then copied all the 'lib*' files from the instantclient directory to
the /usr/local/oracle/product/10.2.0/lib directory, and re-ran the
install.  The installation completed without errors.

It may be possible to just use the 'Instantclient' instead of the full-
blown 10g client.  I haven't tested yet, but theoreticaly, it should work.

Hope this helps someone save some time and effort.

___
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Re: License key

[McKenzie, James J C-E LCMC HQISEC/L3]

Title: RE: License key
**





Ignacio:
 
Since most IBM PC type systems do not have a serial number that BMC can read, it is tied to the MAC address on the first NIC on the system.  This can lead to very interesting results if there are two or more NICs in the system.

 
James McKenzie
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rusconi, Ignacio (I.)
Sent: Friday, August 25, 2006 5:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: License key



** 
and what about windows license are they tied to main board? 
I test the NIC and works in the IBM
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3

Sent: Thursday, August 24, 2006 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: License key



** 


Ignacio: 
  
You need to visit the Remedy support site and request a new license for your new server.  The UNIX licenses are tied to the main board on your system, not the individual NICs.  Plus the NIC in your HP machine should not work in your new IBM system.


James McKenzie 
  


 


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rusconi, Ignacio (I.) 
Sent: Thursday, August 24, 2006 12:28 PM 
To: arslist@ARSLIST.ORG 
Subject: License key 



** 



    Which items from the server license I must mantain if I migrate the application to another server? 


    Its only the Mac Address or  there is another item that attach the license to the old server? 


    Thanks 



__20060125___This posting was submitted with HTML in it___ 


__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ 



__20060125___This posting was submitted with HTML in it___

Installing ARS 7 on SPARC Solaris - Issue and resolution

[Steven Casey]

All,
I thought I'd share my recent experiences installing ARS 7 on SPARC 
Solaris.  ARS 7 was built on the Oracle 10g 32-bit libraries.  
Unfortunately Oracle does not have a 32-bit 10g client for SPARC Solaris.  
They do have one for x86 Solaris, but it will not work.  (Which leaves me 
to wonder how they certified this on this platform to start with).

If you attempt to install with the standard 64-bit 10g client, you'll get 
error messages similar to the following:
'ld.so.1: arserverd: 
fatal: /usr/local/oracle/product/10.2.0/lib/libnnz10.so: wrong ELF class: 
ELFCLASS64'

In order to have the installation complete, I downloaded the Oracle 
Instantclient from Oracle.com, along with all the add-ons.  I extracted the 
instant client at the same level as the Oracle 10g client:
/usr/local/oracle/product/10.2.0
/usr/local/oracle/product/instantclient

I then copied all the 'lib*' files from the instantclient directory to 
the /usr/local/oracle/product/10.2.0/lib directory, and re-ran the 
install.  The installation completed without errors.  

It may be possible to just use the 'Instantclient' instead of the full-
blown 10g client.  I haven't tested yet, but theoreticaly, it should work.

Hope this helps someone save some time and effort.

___
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Re: OT - Friday Humor

[Dave Barber]

**
I can read this fine, but I cnt rd txt msg spk tht esly.  Heck, i can't even write in text speak, let alone actually read it.  I get text messages from my daughter that are barely legible.
 
Kids, eh? 
On 25/08/06, Pruitt, Christopher J <[EMAIL PROTECTED]> wrote:

** 

O lny srmat poelpe can raed tihs.cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The
phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy,it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit a porbelm.
Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Amzanig huh? yaeh and I awlyas tghuhot slpeling was ipmorantt! ifyou can raed tihs psas it on !!
 
Christopher Pruitt Consultant Specialist EDS - Bank of America 
I3-Inventory IW Infrastructure Team Phone: +1-972-605-7702 (8-835)  
mailto:HYPERLINK "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED] 
Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.
__20060125___This posting was submitted with HTML in it___ 
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Re: OT - Friday Humor

[Thomas J. Mutaffis]

Title: OT - Friday Humor
**




Mine flinched 11 times on below...
 

  - Original Message - 
  From: 
  Reiser, 
  John J 
  Newsgroups: 
  public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Friday, August 25, 2006 9:43 
  AM
  Subject: Re: OT - Friday Humor
  ** 
  
  You can raed it esaeir if you are 
  dlsyeixc.
  Smoe teims a "hndsiacp" can wrok for 
  you.
  And my sepll 
  cechekr ddint filncth.
  John J. ReiserSoftware Development AnalystRemedy 
  Administrator/DeveloperLockheed Martin - MS2The star that burns twice 
  as bright burns half as long.Pay close attention and be illuminated by its 
  brilliance. - paraphrased by me
   
  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, 
  Christopher JSent: Friday, August 25, 2006 9:35 AMTo: 
  arslist@ARSLIST.ORGSubject: OT - Friday Humor
  ** 
  
  O lny srmat poelpe can raed 
  tihs.cdnuolt blveiee taht I cluod aulaclty uesdnatnrd 
  waht I was rdanieg. Thephaonmneal pweor of the hmuan mnid, aoccdrnig to a 
  rscheearch at Cmabrigde Uinervtisy,it deosn't mttaer in waht oredr the 
  ltteers in a wrod are, the olny iprmoatnt tihng is taht the frist and lsat 
  ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll 
  raed it wouthit a porbelm.Tihs is bcuseae the huamn mnid deos not raed 
  ervey lteter by istlef, but the wrod as a wlohe. Amzanig huh? yaeh and I 
  awlyas tghuhot slpeling was ipmorantt! ifyou can raed tihs psas it on 
  !! 
  Christopher Pruitt 
  Consultant Specialist EDS - Bank of America I3-Inventory IW Infrastructure Team Phone: +1-972-605-7702 (8-835)  
  mailto:HYPERLINK 
  "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED] 
  Confidentiality 
  Notice: This message and 
  any files transmitted with it are intended for the sole use of the entity or 
  individual to whom it is addressed, and may contain information that is 
  confidential, privileged, and exempt from disclosure under applicable law. If 
  you are not the intended addressee for this e-mail, you are hereby notified 
  that any copying, distribution, or dissemination of this e-mail is strictly 
  prohibited. If you have received this e-mail in error, please immediately 
  destroy, erase, or discard this message. Please notify the sender immediately 
  by return e-mail if you have received this e-mail by 
  mistake.__20060125___This posting was submitted 
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Re: OT - Friday Humor

[Reiser, John J]

Title: OT - Friday Humor
**



You can raed it esaeir if you are 
dlsyeixc.
Smoe teims a "hndsiacp" can wrok for 
you.
And my sepll cechekr 
ddint filncth.
John J. ReiserSoftware Development AnalystRemedy 
Administrator/DeveloperLockheed Martin - MS2The star that burns twice as 
bright burns half as long.Pay close attention and be illuminated by its 
brilliance. - paraphrased by me
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, 
Christopher JSent: Friday, August 25, 2006 9:35 AMTo: 
arslist@ARSLIST.ORGSubject: OT - Friday Humor
** 

O lny srmat poelpe can raed 
tihs.cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht 
I was rdanieg. Thephaonmneal pweor of the hmuan mnid, aoccdrnig to a 
rscheearch at Cmabrigde Uinervtisy,it deosn't mttaer in waht oredr the 
ltteers in a wrod are, the olny iprmoatnt tihng is taht the frist and lsat 
ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll 
raed it wouthit a porbelm.Tihs is bcuseae the huamn mnid deos not raed 
ervey lteter by istlef, but the wrod as a wlohe. Amzanig huh? yaeh and I awlyas 
tghuhot slpeling was ipmorantt! ifyou can raed tihs psas it on 
!! 
Christopher Pruitt 
Consultant Specialist EDS - Bank of America I3-Inventory IW Infrastructure Team Phone: +1-972-605-7702 (8-835)  
mailto:HYPERLINK 
"mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED] 
Confidentiality Notice: 
This message and any files transmitted 
with it are intended for the sole use of the entity or individual to whom it is 
addressed, and may contain information that is confidential, privileged, and 
exempt from disclosure under applicable law. If you are not the intended 
addressee for this e-mail, you are hereby notified that any copying, 
distribution, or dissemination of this e-mail is strictly prohibited. If you 
have received this e-mail in error, please immediately destroy, erase, or 
discard this message. Please notify the sender immediately by return e-mail if 
you have received this e-mail by 
mistake.__20060125___This posting was submitted 
with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

OT - Friday Humor

[Pruitt, Christopher J]

Title: OT - Friday Humor
**






O lny srmat poelpe can raed tihs.

cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The
phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy,

it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit a porbelm.

Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Amzanig huh? yaeh and I awlyas tghuhot slpeling was ipmorantt! if
you can raed tihs psas it on !! 


Christopher Pruitt 

Consultant Specialist

EDS - Bank of America

I3-Inventory IW Infrastructure Team

Phone: +1-972-605-7702 (8-835)  

mailto:HYPERLINK "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED]


Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.



__20060125___This posting was submitted with HTML in it___

OT:Bumping a Lock

[patrick zandi]

This is Totally OFF-Topic  but after you see this.. you will
understand why I sent it.. the ramifications are Scary..



http://it.slashdot.org/it/06/08/24/2151205.shtml

Watch the Second Link First.. video
Then Read the First link in the Article..

In that second article the first link.. Has the Technical Details.

Excellent  ..   Must Read..   Time to buy Stock in Lock Companies.

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Re: ARSLIST as RSS-Feed

[Thomas Bean]

**



There are several existing options for reading the ARSList 
from an RSS feed.  See http://dir.gmane.org/gmane.comp.crm.arsystem.general for 
more details.
 
--Thomas
 

  - Original Message - 
  From: 
  Brosow Torsten 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Friday, August 25, 2006 01:28
  Subject: ARSLIST as RSS-Feed
  Hi Daniel,Do we have the chance to get the list as a 
  RSS-Feed in the next future?Would anybody prefer this as 
  well?ThanksTorstenbest 
  regardsTorsten 
Brosow
__20060125___This posting was submitted with HTML in it___

Re: Pre-Friday Humor

[Kelly Deaver]

**
Well, Dan, If you have the money and overnight delivery
 
http://www.pimall.com/nais/e.menu-bg.html
 
(note - URL is to a company that sells spy cams where you hook a tiny camera to your clothes and carry a dvr in your pocket. People on company networks be warned.. who knows maybe "Spy" is a bad word)-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]

 Original Message Subject: Re: Pre-Friday HumorFrom: Rick Cook <[EMAIL PROTECTED]>Date: Thu, August 24, 2006 10:27 pmTo: arslist@ARSLIST.ORG** 
Ah, yes - who gets to "Bell the cat"?
 
Rick 
On 8/24/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: 
Fine, but you both have to be there to set it up :-)I will have a camera with me (but probably not strapped to my head). -Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG]On Behalf Of Herb PartlowSent: August 24, 2006 21:22To: arslist@ARSLIST.ORGSubject: Re: Pre-Friday HumorI second the motion .Herb-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tim WidowfieldSent: Thursday, August 24, 2006 5:17 PMTo: arslist@ARSLIST.ORGSubject: Re: Pre-Friday Humor I move we duct tape a webcam to Daniel Bloom's head and stream the videoand audio out to the world.Anybody second the motion?--Tim- Original Message From: Rick CookTo: arslist@ARSLIST.ORGSent: Thursday, August 24, 2006 7:48:01 PMSubject: Re: [ARSLIST] Pre-Friday Humor** Oh, I think Joe Caropepe's setup will be hard to match - last year heuploaded his digital pix to his website at least once daily.  I imagine he'll be doing that again this year?RickOn 8/24/06, arslist  wrote: Speaking of BMC UserWorld...Can someone please take a camera along, snap lots and lots and lots andlots and lots and lots - ahem - lots - of pictures and post them to someplace where those of us that were not fortunate enough to attend areable to get at them? I admit to harboring a sort of a morbid curiousityabout the whole thing.On Thu, August 24, 2006 15:28, [EMAIL PROTECTED] wrote:> Phil, Phil,>>> I'd like, totally sanction you for bad taste and posting on aThursday,> but I can look forward to doing it next week at BMC UserWorld in person.>> If you aren't lucky, some of the others that have been sanctioned willbe>  there too.>> I won't bother with bad taste in general,> these were no worse than Gidd's and don't point to bad web sites etc., but> today is Thursday as you mention.>> . Daniel__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Migrate remedy

[Rusconi, Ignacio (I.)]

Title: RE: Migrate remedy
**



Herb, do you got the pdf. I look for it on the internet but 
it doesnt appear.
 
thanks


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb 
PartlowSent: Thursday, August 24, 2006 5:44 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Migrate remedy
** ** 






Ignacio
Try using ARUSynch by Les Ganton
 
 
-Original 
Message-From: Action 
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio 
(I.)Sent: Thursday, August 24, 
2006 12:35 PMTo: 
arslist@ARSLIST.ORGSubject: 
Re: Migrate remedy
 
We dont have 
remedy migrator.
 
Regards
 
 
 



From: Action 
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC 
HQISEC/L3Sent: Thursday, 
August 24, 2006 3:11 PMTo: 
arslist@ARSLIST.ORGSubject: 
Re: Migrate remedy
** 
Ignacio:   I would recommend using Remedy Migrator to move your 
data and forms and to install the Remedy products after migration.  The 
user's guide to Migrator takes you through the 
steps.
James McKenzie L-3 GSI   
 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 10:38 AM 
To: 
arslist@ARSLIST.ORG Subject: Re: Migrate remedy 

 
** Yes, both   thanks 
 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, August 24, 2006 1:56 PM 
To: 
arslist@ARSLIST.ORG Subject: Re: Migrate remedy 

 
** 
Ignacio:   Are you migrating both data and server processes or just 
server processes?   James Mckenzie L-3 GSI    

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 9:52 AM 
To: 
arslist@ARSLIST.ORG Subject: Migrate remedy 
 
** 
Does anyone got a manual or a procedure to migrate 
Remedy to another server.? 
Remedy 5.01 Its running on a HP  and must be 
migrated to run to a IBM pseries 
Thanks 
__20060125___This posting was 
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Re: License key

[Rusconi, Ignacio (I.)]

Title: RE: License key
**



and what about windows license are they tied to main board? 

I test the NIC and works in the IBM
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J 
C-E LCMC HQISEC/L3Sent: Thursday, August 24, 2006 5:15 
PMTo: arslist@ARSLIST.ORGSubject: Re: License 
key
** 

Ignacio:   You need to visit the Remedy support site and request a new license for 
your new server.  The UNIX licenses are tied to the main board on your 
system, not the individual NICs.  Plus the NIC in your HP machine should 
not work in your new IBM system.
 James McKenzie   
 
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Rusconi, Ignacio (I.) Sent: Thursday, August 24, 2006 
12:28 PM To: arslist@ARSLIST.ORG Subject: License key 
** 
    Which items from the 
server license I must mantain if I migrate the application to another server? 

    Its only the Mac 
Address or  there is another item that attach the license to the old 
server? 
    Thanks 

__20060125___This posting was submitted with 
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Re: Remedy Surveys

[Shellman, David]

Title: RE: Remedy Surveys
**






Don,


Good to hear from you.


We recently developed a survey process here at Tyco Electronics.  The process uses a Display Only form with Guest Login to on Mid-Tier.  The link to the survey sets a hidden field that links the questions to the survey type.  An active link fires on display that retrieves the questions associated with that survey type.  The questions are entered into fields that are set as display as text so that they look like normal questions instead of text in a field.  The customer answers the response portion of the survey and then presses a submit button that pushes the questions and responses to a results form.

The method can be easily adapted to surveys for Help Desk response, hardware issues, etc by creating associating questions to the survey type.

I look forward to discuss your processes at the next WARUG meeting.


Dave


>Date:    Thu, 24 Aug 2006 14:25:44 -0400

>From:    "Moore Jr., Donald B." <[EMAIL PROTECTED]>

>Subject: Remedy Surveys

>

>I recently developed a survey prototype following the general methodology I

>had used years before at another site.  Since this implementation included a

>Web interface, it proved to be more complicated than I had expected.  This

>involved an "Active State" PERL interface and a Web hosting site as well as

>Active Links, Filters and macros.  Eventually, I plan to add an escalation

>to bypass the human interface form where the time periods to survey are

>selected.  Since the workflow schematic is all on paper, I can't that

>(unless I take a picture and download it).  I'll be happy to contribute what

>I can to any interested parties.  

>

>One site you may want to check out is the NCSU helpdesk which has a very

>good example of a clean, concise survey interfaced with a PERL main module:

>http://help.ncsu.edu/services/survey/survey.pl?callid=##  where ##

>is the actual ticket number of your ticket.  If you open up a dialogue with

>them you will find them very accommodating.

>

>I checked out a good number of COTS packages for possible use and found that

>despite promises and assurances from the Reps, every one of them fell short

>of the basic functionality we required.  What we wanted was very simple but

>we did not want our users logging in to our Remedy system and we did want

>the capability of a sliding "Likert" scale response in a Web interface.

>Feel free to contact me directly if you think I can be of help.

>

>Don Moore

>SAIC-HCC  Rockville

>[EMAIL PROTECTED]

>(301) 998-7340


Dave Shellman


Phone:  (717) 810-3687

Fax:    (717) 810-2124

email:  [EMAIL PROTECTED]


tyco/Electronics

A tyco International LTD Company

MS 161-043

PO Box 3608

Harrisburg, PA 17105-3607




__20060125___This posting was submitted with HTML in it___

Re: Attention Stephen Heider

[Kirk Cassady]

I would also be interested in using my Blackberry to access Remedy this way.
- Kirk

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Fri Aug 25 08:00:45 2006
Subject: Attention Stephen Heider

** There was a  post on the list "AR System Email Templates Update Question" 
that you replied to and you wrote:

"I wrote a couple ASP.Net apps that are designed to run on the BlackBerry and 
interact with Remedy (ie. create/update tickets).  I plan to write another app 
that performs Administrator functions such as restarting services, directly 
from my BlackBerry.  Basically, from anywhere in the country I will be able to 
administer the Remedy system without a computer."

Would you mind sharing those apps with me - I am very interested in ASP.Net 
code that interacts with Remedy and I would also like to have a way to re-start 
the services on my server remotely. You may reply to me personally if you wish. 
Thanks,

-- 
-Ibrahim Akar
The foregoing e-mail communication (together with any attachments thereto) is 
intended for the designated recipient(s) only.  Its terms are Confidential and 
may be protected by Attorney/Client, or other applicable, privilege.  
Unauthorized use, dissemination, distribution, or reproduction of this message 
is Strictly Prohibited.  
__20060125___This posting was submitted with HTML in it___ 

Re: ARSLIST as RSS-Feed

[[EMAIL PROTECTED]]

Technically possible in addition to the current system,
but perhaps a vote for having it in say, a Remedy system
would be more to the point for our group?

Please do not swamp me/the list with technical discussions about RSS versus
Remedy
I have had enough of those off line

Any plans that I have include keeping the existing email feed in addition to
other access,
and allows submissions only the current way to the list by identified
people,
or authenticated external submission.

Please remember as you don't write any of the above mentioned stuff,
the ARSlist's record of being [external] spam free.

There are things in the works, but since we all have day jobs,
it takes time. Time is money. Time is a limited resource.

It's Friday before BUW, hope to see many of you there.

 Daniel
Daniel Bloom, the one with a camera strapped to his forehead
(my wife liked the image, as long as it could cover up my bald area,
and reminded me to turn it off when I go into washrooms)
ARSlist:Where The Answers Are


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Brosow Torsten
Sent: August 25, 2006 02:29
To: arslist@ARSLIST.ORG
Subject: ARSLIST as RSS-Feed


Hi Daniel,
Do we have the chance to get the list as a RSS-Feed in the next future?

Would anybody prefer this as well?

Thanks
Torsten

best regards

Torsten Brosow


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Attention Stephen Heider

[Ibrahim Akar]

**
There was a  post on the list "AR System Email Templates Update Question" that you replied to and you wrote:

"I wrote a couple ASP.Net apps that are designed to run on the
BlackBerry and interact with Remedy (ie. create/update tickets).  I
plan to write another app that performs Administrator functions such as
restarting services, directly from my BlackBerry.  Basically, from
anywhere in the country I will be able to administer the Remedy system
without a computer."

Would you mind sharing those apps with me - I am very interested in
ASP.Net code that interacts with Remedy and I would also like to have a
way to re-start the services on my server remotely. You may reply to me
personally if you wish. Thanks,-- -Ibrahim AkarThe
foregoing e-mail communication (together with any attachments thereto)
is intended for the designated recipient(s) only.  Its terms
are Confidential and may be protected by Attorney/Client, or other
applicable, privilege.  Unauthorized use, dissemination,
distribution, or reproduction of this message is Strictly
Prohibited.  
__20060125___This posting was submitted with HTML in it___

Ryan Locey is out of the office.

[Ryan Locey]

**

I will be out of the office starting  08/20/2006 and will not return until 08/31/2006.

I will respond to your message when I return.
__20060125___This posting was submitted with HTML in it___