Re: [Bes-admins] Mobile Fusion

[Jonathan Barker]

Confusing?  Try licensing any Microsoft product at an enterprise level!

In all seriousness, you're not being strong-armed into a Fusion CAL for 
BlackBerry OS 10 devices as they will support ActiveSync out of the box much 
like Playbook OS 2.0.  Fusion will provide a better way of dealing with mobile 
devices than unregulated ActiveSync connections.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, April 03, 2012 6:48 AM
To: 'hurlb...@gwu.edu'; bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Mobile Fusion

OK, so:
BB10 = Fusion CAL
iPhone = Fusion CAL
Android = Fusion CAL
BB7 & below = BES CAL

Is that right?  And if I have someone on a BB today using a BES CAL and they 
move to an iPhone tomorrow, then I have to get a Fusion CAL, I can't 'transfer' 
over the BES CAL?

Licensing is so confusing!

d

Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.com

From: 
bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jason Hurlburt
Sent: Tuesday, April 03, 2012 6:36 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Mobile Fusion

I went to one of their sales pitches about Fusion last month - Fusion server is 
going to support BB10 phones, BES will not.  So you need a CAL for Fusion for 
BB10 phones, otherwise you need a CAL for the BES for older phones.

If I understood it correctly (and maybe I didn't, they weren't very clear) 
Fusion is going to act as a central management point for various services: 
Android, iOS, BB10, and BES (for older phones).

On 4/3/2012 9:12 AM, Darhl Thomason wrote:
>From the Mobile Fusion page 
>http://us.blackberry.com/business/software/mobilefusion/:

"To manage BlackBerry smartphones with BlackBerry Mobile Fusion, BlackBerry 
Enterprise Sever v5.0.3 or BlackBerry Enterprise Server Express v5.0.3 is 
required. Ensure your organization is taking advantage of the full capabilities 
of BlackBerry Mobile Fusion by upgrading your BlackBerry Enterprise Server or 
BlackBerry Enterprise Server Express to v5.0.3. Upgrade your BlackBerry 
Enterprise Server before March 30, 2012 to take advantage of limited-time 
offers."

So I already bought a BES CAL, if I want to use Mobile Fusion for the people 
that want to stay on BB instead of migrating to iPhone or Android I have to buy 
another CAL for Mobile Fusion?





#1 Rated Pizza Chain" - ZAGAT 2010 & 2011 National Restaurant Chains Survey









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#1 Rated Pizza Chain" - ZAGAT 2010 & 2011 National Restaurant Chains Survey


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Re: [Bes-admins] Citrix receiver Client for BB

[Jonathan Barker]

It depends on your citrix environment.  I can't get it to work from a BB but 
can with the Citrix receiver for playbook.  I don't think all citrix 
environments are supported by citrix receiver.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Mike Sullivan
Sent: Thursday, March 29, 2012 2:34 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Citrix receiver Client for BB

It works for me on the iPhone. I can't for the life of me figure out why it 
will not work on the BB! It has been a while since I tried it on a BB so I will 
have my co-worker give it another shot.


On Thu, Mar 29, 2012 at 2:28 PM, Moller, Doreen 
mailto:doreen.mol...@merck.com>> wrote:
Has anyone had any success with this on a smartphone? It doesn't accept my 
credentials even though I know they are right.

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com

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--
Thank you,
Mike Sullivan

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Re: [Bes-admins] Blackberry Mobile Fusion

[Jonathan Barker]

My rep at insight.com said they were not transferrable.  That's unfortunate as 
over the years of iphone and android penetration, i'm left with about 200+ 
unused BES CALs.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, March 29, 2012 12:45 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Mobile Fusion

We maintain our own servers and already have a contract with RIM. Many users 
have switched to iphones so I don't think we will have to worry about that many 
cal's. Are the bes cals transferrable to bb10 cal's, I wonder. I think not.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Thursday, March 29, 2012 2:55 PM
To: BES Admins List
Subject: Re: [Bes-admins] Blackberry Mobile Fusion

I compared the pricing for SaaS based MDM and Fusion.  It seems that a lot 
depends on the number of users and how your BES support provider is charging 
you.  Fusion server is free and you pay for the CALs.  However, you also pay 
for a support contract from RIM or another provider.  For the SaaS solution we 
only pay a monthly, per-user fee.  Support is included and the vendor owns and 
maintains the server.  If your support provider charges by the number of 
users/devices, you have to compare that with what you are paying for SaaS MDM 
in addition to the cost of the CALs.
--

Art Alexion
Systems Engineer -- Infrastructure Engineering Group Resources for Human 
Development [cid:044B0A00-12E3-4A28-882F-4F8F73B56F7B]



On 3/29/12 2:13 PM, "Moller, Doreen" 
mailto:doreen.mol...@merck.com>> wrote:

or those that already have another MDM system in place, it's not going to help 
much.
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Re: [Bes-admins] Blackberry Mobile Fusion

[Jonathan Barker]

Did they start supporting ios and android yet?  I only see that functionality 
as being important.  There's maybe 3 playbooks in use out of 1500 users here 
and only 1 of those is someone not in the IT department.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, March 29, 2012 10:16 AM
To: A list for BES Admin's to discuss issues,etc. (bes-admins@dataoutages.com)
Subject: [Bes-admins] Blackberry Mobile Fusion

Hi everyone, I was wondering if anyone got a chance to start testing this yet 
and your thoughts? I just downloaded it today and plan to start testing it in 
our lab shortly.

thanks

Doreen Moller

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Re: [Bes-admins] Exchange 2010 upgrade tips?

[Jonathan Barker]

RIM advises that your BES MAPI/CDO be the same or higher than the Exchange 
server.  You don’t need Outlook to be installed, I don’t know why it’s asking 
you for that.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Wednesday, March 07, 2012 4:31 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Exchange 2010 upgrade tips?

Microsoft generally only provides the most recent version. We don't have 2010, 
but the October 2011 build works fine in our 2007 environment.

But are you trying to load exchangemapicdo or exchangecdo? Don't use 
exchangecdo.

On Mar 7, 2012, at 5:21 PM, "Wes Harper" 
mailto:wdhar...@ptci.com>> wrote:
We are preparing to upgrade from Exchange 2007 to Exchange 2010.  I???ve found 
the document detailing the steps, but am stuck on the part about upgrading the 
MAPI stuff.

Our files show we are on 6.5.8165.0 of cdo.dll.  I can???t seem to find an 
ExchangeMapiCdo download that has the correct version.  When I try to install 
the one I can find, it says that I have to have Outlook 2007 installed on my 
BES server ??? which doesn???t sound right (and isn???t mentioned anywhere in 
the Blackberry documentation).

Anyone have some tips they could share?



Wes Harper
Network Administrator
Inside Plant Network Services Dept.
Pioneer Telephone Cooperative, Inc.
wdhar...@ptci.com



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Re: [Bes-admins] Amongst threads that are hung - error

[Jonathan Barker]

In my experience, when a thread is hung it's an Exchange issue.  See any errors 
at the time of the issue that correlate?

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Dan Mathews
Sent: Tuesday, March 06, 2012 1:46 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Amongst threads that are hung - error

All,

I am getting these errors frequently, occasionally, causing the BES to restart 
the service altogether.  We are running Exchange 2003 with BESX and 2 exchange 
servers, both on the same LAN as the BES and relatively load balanced between 
the two.


 | BlackBerry Messaging Agent  Agent 2 (Application Event 
Log on .domain) | 03/06/2012 15:36:32  (6FFFC364)
-> Amongst threads that are hung, maximum WaitCount=1


Any thoughts?  I have been scouring the forums, but cannot seem to find a clear 
answer.


Dan Mathews
CTI Systems Administrator
Duncan Solutions, Inc. 
Phone: 414.847.3747
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Re: [Bes-admins] Playbook 2.0

[Jonathan Barker]

As an aside, BlackBerry fusion demo currently supports Playbook management, and 
iOS/Android device support is expected within a month or so.  I'm excited about 
it.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Friday, March 02, 2012 7:01 AM
To: A list for BES Admin's to discuss issues,etc. (bes-admins@dataoutages.com)
Subject: [Bes-admins] Playbook 2.0

Has anyone tested this in their Exchange Activesync environment? How was your 
experience? Did it properly interpret Exchange Activesync policies with regard 
to security. I would love everyone's feedback. thanks

Doreen Moller


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Re: [Bes-admins] Remove from BES group

[Jonathan Barker]

http://www.dataoutages.com/mailman/listinfo/bes-admins

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Richard Lawley
Sent: Tuesday, February 28, 2012 1:42 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Remove from BES group

My company just switched from Blackberry's to iPhones, can someone tell me how 
to remove myself from the BES-admins group please?

Richard Lawley
Information Technology Department
Johanson Transportation Service
Direct 559-458-2245
Office 800-742-2053
Cell 559-907-6610
Fax 559-458-2236
[cid:image001.jpg@01CCF61F.E7858C90]
Please visit us at our website: 
www.johansontrans.com to learn more about our 
company and solutions we provide

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Re: [Bes-admins] Question re: IT Policy and BB OS

[Jonathan Barker]

It's beyond my abilities, but you could probably run a batch script on a 
schedule to pull out user data and then set the IT Policy based on that data.  
I wish i could do the same to perform AD Group synchronization.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Monday, November 14, 2011 11:31 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Question re: IT Policy and BB OS

Everyone,

Is there a way to have an IT policy automatically linked to a device based on 
the version of the OS on the device?

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com




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[Bes-admins] Event ID 20000 - OK to filter out?

[Jonathan Barker]

I'm setting up our monitoring solution to perform event log collection and 
filtering.  I'm seeing a lot of Event ID 2 from BES that appear to be 
mostly informational.  Is it standard practice to drop these?
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Re: [Bes-admins] International BES achitecture

[Jonathan Barker]

I don't have experience with this problem, but an alternate solution would be 
to move your BES users to the Exchange server closest to BES.  This would put 
Exchange traffic over the WAN (it's not a lot if you use cached mode).

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Chris Branson
Sent: Tuesday, October 25, 2011 1:00 PM
To: Bes-Admins@dataoutages.com
Subject: [Bes-admins] International BES achitecture

Does anyone have any tips for implementing a second BES server in another 
Country?

Currently we have Blackberry Users in US, UK,  Australia and South Africa. 
User's Exchange mailbox server is in their local datacenter, but our only BES 
is in the US. As you can imagine, this creates frequent sync issues between the 
BES and remote mailbox servers. And International activations can be finicky.

All offices use the same email domain, with MX records pointing to US Exchange 
edge servers. I am also interested in what the minimum local Exchange 2007 
roles (same Exchange Org, Windows and email domain)  would be to support a 
local BES server.


Thanks!

Chris Branson | Systems Administrator | Joyce Meyer Ministries
P 636.349.0303 x2627

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Re: [Bes-admins] Press Conference at 3pm EDT (Robb Ware)

[Jonathan Barker]

Is everyone still seeing issues?  I'm not confident that RIM will let us know 
when their queues are back to normal.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Gott, Blake
Sent: Wednesday, October 12, 2011 12:27 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Press Conference at 3pm EDT (Robb Ware)

It's over; as stated, nothing new. Americas are seeing the slowness due to the 
Europe back logs. They stated they would not "clean/drop" any emails and would 
clear the backlogs as normal. All email will be delivered. They are throttling 
the European region, but nowhere else. Currently they don't know if any 
customer reimbursement will occur. No ETA/ETR was given for any region.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Dan Mathews
Sent: Wednesday, October 12, 2011 2:15 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Press Conference at 3pm EDT (Robb Ware)


I just got this link and logged in - silence,  (at 3:13pm EST).  Did anyone 
catch it, or has it not started?


Dan Mathews
CTI Systems Administrator
Duncan Solutions, Inc. 
Phone: 414.847.3747


-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
bes-admins-requ...@dataoutages.com
Sent: Wednesday, October 12, 2011 2:00 PM
To: bes-admins@dataoutages.com
Subject: Bes-Admins Digest, Vol 45, Issue 19

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Today's Topics:

   1.  Press Conference at 3pm EDT (Robb Ware)
   2. Re: BB issues this morning (Peterson David)


--

Message: 1
Date: Wed, 12 Oct 2011 14:49:36 -0400
From: Robb Ware 
Subject: [Bes-admins]  Press Conference at 3pm EDT
To: "A list for BES Admin's to discuss issues,  etc."

Message-ID:



Content-Type: text/plain; charset="us-ascii"

http://investor.shareholder.com/rimm/eventdetail.cfm?eventid=104096



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Re: [Bes-admins] sending issues

[Jonathan Barker]

I had a TSupport call with RIM due to intermittent BES service that started on 
Monday but appears to be cleared.  TSupport confirmed that it was a RIM network 
problem.  I notified the outages distro list but it didn't go through.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Vansuch, Basil
Sent: Tuesday, September 20, 2011 6:45 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] sending issues

I had sending issues yesterday and last night in Vermont.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Greg Combs
Sent: Monday, September 19, 2011 1:13 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] sending issues

I am having sending issues in Ohio/Northern Kentucky
Anyone else?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of BES ADMIN
Sent: Monday, September 19, 2011 11:31 AM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] sending issues

Hi

Is anyone having issues sending from bb device in Ottawa or eastern Ontario?
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Re: [Bes-admins] SRP Host Changes (KB27269)

[Jonathan Barker]

Once the SRP address is updated is a restart of any service needed?  Am i 
correct to assume that the Blackberry router service would need a restart, then 
watch the router log to confirm that there are no issues with connecting to the 
new SRP DNS name?


-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Steve Bailey
Sent: Tuesday, June 14, 2011 6:54 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] SRP Host Changes (KB27269)

I updated mine from srp.us.blackberry.net to us.srp.blackberry.com with no 
issue about two weeks ago.  I went under the assumption that it would be better 
to switch now instead of waiting until they changed and then end up trying to 
chase down the issue.

Hope this helps.



-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of John Luth
Sent: Tuesday, June 14, 2011 8:57 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] SRP Host Changes (KB27269)

I asked support and the said change it even though they weren't sure
it would stop working onm 6/25 when the make the change on their
network to retire old srp addresses.

On 6/14/11, Woods, Elmos  wrote:
> Greetings one and all,
>
>
>
> We recently received a notice with regards to updated IP addresses for
> the SRP host us.srp.blackberry.com.
>
>
>
> So far, we've not noticed any problems due to the IP change and when I
> went into the server registry to check the
> HKEY_LOCAL_MACHINE\Software\Research In
> Motion\BlackBerryRouter\NetworkAccessNode key, I noticed it was set to
> srp.us.blackberry.net.
>
>
>
> Is this a matter of "leave well alone/if it ain't broke, don't fix it,"
> or should I go ahead and update to the key to us.srp.blackberry.com?
>
>
>
> VITALS:  BES 4.1.6.22 over Exchange 2003 Enterprise, SP2
>
>
>
>
>
> Thanks!
>
> EW
>
> Elmos R. Woods
>
> Senior Systems Engineer
>
> Infrastructure & Operations
>
> Corporate Information Technology
>
> Thomas Publishing Company, LLC
>
>
>
>
>
>

-- 
Sent from my mobile device
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Re: [Bes-admins] DNS not working

[Jonathan Barker]

On your BES, can you hit the DNS name of the intranet page?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Yasar Er
Sent: Tuesday, May 10, 2011 7:43 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] DNS not working

Hi All

Currently when I navigate to my corporate intranet using Blackberry browser, 
only IP addressing is working to load the page.
How can I view and check settings that BES is configured to use DNS ?
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[Bes-admins] exporting device contacts in a previous Desktop database

[Jonathan Barker]

I have a blackberry that has our current Desktop database with about 6 users in 
it.  There is also another Desktop database with 67 users. When I use 
BlackBerry Desktop Software to perform an address book sync to ASCII, it only 
exports the small 6 user database.  How do I export the previous BES database 
with 67 users?
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Re: [Bes-admins] ok so who bought one...

[Jonathan Barker]

It is my understanding that Android uses VM to run applications.  QNX will have 
that VM capability too.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Josh Armour
Sent: Monday, April 25, 2011 8:48 AM
To: steveaschett...@yahoo.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] ok so who bought one...

They are using a vm technology to run apk files.

--
Josh Armour
MobileOps - Sysadmin
jarm...@google.com
(541) 205-4262
--


On Mon, Apr 25, 2011 at 8:40 AM, 
steveaschett...@yahoo.com 
mailto:steveaschett...@yahoo.com>> wrote:
It is, but somehow they think they'll make Android apps work:
http://gear.ign.com/articles/115/1157765p1.html



- Original Message 
From: Art Alexion mailto:a...@rhd.org>>
To: "steveaschett...@yahoo.com" 
mailto:steveaschett...@yahoo.com>>; BES List
mailto:bes-admins@dataoutages.com>>
Sent: Mon, April 25, 2011 11:32:36 AM
Subject: Re: [Bes-admins] ok so who bought one...
I thought the Playbook was QNX based, not Android?

--

Art Alexion
Systems Engineer -- Infrastructure Engineering Group
Resources for Human Development
[cid:4D4664E5-4420-4F3E-8D4B-896535FAA272]

On 4/25/11 11:22 AM,
"steveaschett...@yahoo.com>"
mailto:steveaschett...@yahoo.com>>>
 wrote:

I think I read somewhere that the Playbook will support the Android Marketplace?
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[Bes-admins] ok so who bought one...

[Jonathan Barker]

Anyone using a Playbook already?  Opinions on it from a BES admin's perspective?
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Re: [Bes-admins] Trying to figure out BES Monitoring Service

[Jonathan Barker]

I'm guessing it's a security issue. You may need to go into the SNMP service on 
BES and set your BES monitor server as a trap receiver or as an allowed IP.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Wednesday, March 23, 2011 11:55 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Trying to figure out BES Monitoring Service

I need to get the BES Monitoring Service installed on a server to connect to 
our 5.0.2 MR3 Exchange BES.

Not sure what I've been doing wrong (even though I updated it immediately to 
MR3 I had to do the date change to Sep 1 and run the keygen just to login.)

Now, I'm getting SNMP errors. My knowledge of SNMP is pretty limited, but the 
BES does have the service started.

This is in the logs (server names and IP's redacted):
(03/23 14:19:30:240):{PeerRecvQueue:1} [machine_tester:completeCheck:133] 
[INFO] Run completeCheck against FQDN BES Name:161 (platform X). Host IP: 
Internal IP Address
(03/23 14:19:30:460):{PeerRecvQueue:1} [machine_tester:completeCheck:160] 
[INFO] START -- host= FQDN BES Name port=161 snmpread=public socketTimeout=5 
platform=X, snmpTimeout=5
(03/23 14:19:36:460):{PeerRecvQueue:1} [machine_tester:_checkOID:84] [INFO] 
Error indication 'requestTimedOut' for oid (1, 3, 6, 1, 2, 1, 1, 1, 0)
(03/23 14:19:36:460):{PeerRecvQueue:1} [machine_tester:completeCheck:201] 
[INFO] END -- host= FQDN BES Name, result={'errstr': 
'ERR_SNMP_NO_RESPONSE_STR', 'errcode': 101, 'ts': 1300904376.461}


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Re: [Bes-admins] Time out by 1hour in calendar

[Jonathan Barker]

There is a KB provided by RIM that details all of the troubleshooting you can 
do for this issue.  Basically, make sure you your PC and Outlook are up-to-date 
with DST updates, make sure Exchange and BES have the windows DST updates 
applied.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of yasa...@gmail.com
Sent: Friday, March 18, 2011 3:23 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Time out by 1hour in calendar

Hi all - I have exchange 2007 and bes express. Currently when saving 
appointments in bb handheld  calendar  it forwards by 1hour. if you make the 
appt using outlook this is not a problem.anyone have this issue ? Is it a ms 
dst problem or I read forums about cdo.dll however my version 1.2.1 appears to 
be correct version of cdo.dll to use
Sent via BlackBerry(r) from Telstra
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Re: [Bes-admins] Migration from Groupwise and BES to Exchange and BES - personal address books lost

[Jonathan Barker]

Why not back it up from Groupwise as part of the migration process to Exchange?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of glo...@aol.com
Sent: Tuesday, March 15, 2011 1:35 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Migration from Groupwise and BES to Exchange and BES - 
personal address books lost

Long story short: we bought a company who's running Groupwise with their BES. 
We're moving them over to our Exchange server with our BES, but users are 
losing their Groupwise Personal Address Books since we're having it wipe the 
connection to the old BES before activating on ours. For users near our office, 
we're manually backing up contacts, but for guys out in the field or on 
jobsites, this is not an option. Them personally backing up via Desktop Manager 
is also not an option because, for lack of better words, they don't like email 
directions so we'd have to walk them through the BDM install as well as how to 
backup only their address book. From what I understand of Groupwise (I'm not 
fluent in it), a BB user can only sync to one Address Book at a time. Is there 
any way around these users losing these contacts without utilizing Desktop 
Manager?
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Re: [Bes-admins] BES 4 to 5 migration question

[Jonathan Barker]

I thought the user migration tool is for bes 4.1 to 5. If I can move bes 5 to 
bes 5 then yes I will do as you describe.


From: Stefan 
To: Jonathan Barker
Cc: bes-admins@dataoutages.com 
Sent: Sat Feb 19 01:09:02 2011
Subject: Re: [Bes-admins] BES 4 to 5 migration question

How many users and is this a new domain move?

What if you created a new temp HA BES 5 pair of VMs and migrated your users 
like you mentioned to the vm pair and create a secondary HA BES pair with your 
4.1 physicals with a different BES names as your new permanent pair and just do 
the standard BES 5 moves between your primary vm BES to your physical BES. When 
completed the BES to BES move, the VM pair it can be removed from BAS. 
Crisscrossing active and passive vm to passive and active physicals seems a bit 
more complex but then again I have not worked with vms in BES 5 to that level

mailto:bes-admins@dataoutages.com>>
Subject: [Bes-admins] BES 4 to 5 migration question
Date: 2/18/11 6:16 PM


Anyone see a problem with the below plan? The goal is to upgrade our BES 4. 1 
system without compromising our existing passive BES4.1 failover server for any 
length of time.

Set up two VM's for BES 5. One is the passive for high-availability.

Migrate users from BES4.1 physical server to active BES5 VM.

Wipe the BES4.1 machine and install BES5 from scratch. Also wipe the other 
BES4.1 physical failover server

Disjoin the passive BES5 VM from the active BES5 VM.

Attach the active BES5 VM to the newly installed physical BES5 server.

Manually fail the users over from the active BES5 VM to the passive BES5 
physical server.

Disjoin the BES5 VM (now passive). Attach the Active BES5 physical server to 
the newly installed BES5 physical passive server
Thanks,


Stefan Abash
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[Bes-admins] BES 4 to 5 migration question

[Jonathan Barker]

Anyone see a problem with the below plan?  The goal is to upgrade our BES 4.1 
system without compromising our existing passive BES4.1 failover server for any 
length of time.

Set up two VM's for BES 5.  One is the passive for high-availability.

Migrate users from BES4.1 physical server to active BES5 VM.

Wipe the BES4.1 machine and install BES5 from scratch.  Also wipe the other 
BES4.1 physical failover server

Disjoin the passive BES5 VM from the active BES5 VM.

Attach the active BES5 VM to the newly installed physical BES5 server.

Manually fail the users over from the active BES5 VM to the passive BES5 
physical server.

Disjoin the BES5 VM (now passive).  Attach the Active BES5 physical server to 
the newly installed BES5 physical passive server.
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Re: [Bes-admins] BB user can send but not receive emails

[Jonathan Barker]

Did you check the Enterprise Activation Readiness page to make sure the 
provider didn't remove BES service?  I run into this problem constantly with 
service providers.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Friday, February 18, 2011 7:11 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] BB user can send but not receive emails

I have a single remote user in Holland who has a BlackBerry and is having 
trouble activating.  He was on our BES server fine until a few days ago when he 
dropped his BlackBerry and his provider, KPN Netherlands, gave him a new Bold 
9000.
 
Anyhow, his OTA activations keep getting interrupted, so I had him wipe then 
activate using a USB cable and Desktop Manager while connected to VPN.  That 
seemingly works but he is unable to receive emails, just send them.  I've wiped 
and tried a few additional times...
 
I ran the BES readiness check on RIM's site and it says his account is OK... 
 
Any ideas?
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Re: [Bes-admins] Automatic GAL lookup?

[Jonathan Barker]

That’s the first I checked, his Contacts is rather small and I had him read me 
the list of users showing up.  It’s not his Contacts folder.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Don Andrews
Sent: Thursday, February 10, 2011 1:14 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Automatic GAL lookup?

Any chance this user has laboriously turned the nice dynamic GAL into static 
copies by adding it to his personal contacts?


From: Jonathan Barker 
To: "A list for BES Admin's to discuss issues, etc." 

Sent: Thu, February 10, 2011 11:42:17 AM
Subject: [Bes-admins] Automatic GAL lookup?
I have a user with a 9300, when he starts typing an email address, all contacts 
from our GAL appear.  It’s like he pressed Lookup, but he didn’t.

Never have I seen this work.  BES 4.1.  I have a BB 9780.

Can someone confirm this?

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[Bes-admins] Automatic GAL lookup?

[Jonathan Barker]

I have a user with a 9300, when he starts typing an email address, all contacts 
from our GAL appear.  It's like he pressed Lookup, but he didn't.

Never have I seen this work.  BES 4.1.  I have a BB 9780.

Can someone confirm this?
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Re: [Bes-admins] disable BIS Outlook web access?

[Jonathan Barker]

Wonderful.

Not BES related, but has anyone had to deal with this that can pass along 
information on blocking this for other devices and services?  I'd like to keep 
Outlook over RPC and maybe Outlook for mac working...

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Friday, February 04, 2011 12:05 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] disable BIS Outlook web access?

Pretty much webmail scraping ...

Block these IPs /network from OWA / POP / IMAP and you'll stop it: 
http://www.blackberry.com/btsc/KB11036.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Friday, February 04, 2011 3:03 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] disable BIS Outlook web access?

Just discovered that you can connect a blackberry to webmail.  We found out 
because we had some problems with our ISA and after troubleshooting some users 
arent' able to connect.

Does anyone know of documentation on how this works or how it's set up?  Being 
able to connect a mobile device (BlackBerry or other) to webmail circumvents 
our mobile email device security policy.
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[Bes-admins] disable BIS Outlook web access?

[Jonathan Barker]

Just discovered that you can connect a blackberry to webmail.  We found out 
because we had some problems with our ISA and after troubleshooting some users 
arent' able to connect.

Does anyone know of documentation on how this works or how it's set up?  Being 
able to connect a mobile device (BlackBerry or other) to webmail circumvents 
our mobile email device security policy.
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Re: [Bes-admins] swer...@att.blackberry.net

[Jonathan Barker]

I don't want my email account removed.  It's swer...@att.blackberry.net that is 
always sending back a bounce message to me.

I'm not an admin of the mailing list.

-Original Message-
From: hdawg [mailto:hd...@port3101.org] 
Sent: Friday, February 04, 2011 11:34 AM
To: Jonathan Barker
Subject: RE: swer...@att.blackberry.net

Why don't you just do it yourself?

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Friday, February 04, 2011 2:33 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] swer...@att.blackberry.net

Can an admin remove this account from the list?  I always see bounces.



-Original Message-
From: postmas...@att.blackberry.net [mailto:postmas...@att.blackberry.net] 
Sent: Thursday, February 03, 2011 8:03 PM
To: Jonathan Barker
Subject: Delivery Status Notification(Failure)

Your message:
To: swer...@att.blackberry.net
Subject: Re: [Bes-admins] OS 6 released by Verizon for Bold / Curve Sent Date: 
30:42 + has not been delivered to the recipient's
BlackBerry Handheld.
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Re: [Bes-admins] swer...@att.blackberry.net

[Jonathan Barker]

Can an admin remove this account from the list?  I always see bounces.



-Original Message-
From: postmas...@att.blackberry.net [mailto:postmas...@att.blackberry.net] 
Sent: Thursday, February 03, 2011 8:03 PM
To: Jonathan Barker
Subject: Delivery Status Notification(Failure)

Your message:
To: swer...@att.blackberry.net
Subject: Re: [Bes-admins] OS 6 released by Verizon for Bold / Curve Sent Date: 
30:42 + has not been delivered to the recipient's BlackBerry Handheld.
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Re: [Bes-admins] Verizon BlackBerry outage

[Jonathan Barker]

Per Verizon, this issue was resolved earlier today.

From: Jonathan Barker
Sent: Wednesday, January 26, 2011 12:33 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: RE: Verizon BlackBerry outage

Just an update on the VZW issue.  Per Verizon customer support the problem is 
ongoing.  West and Midwest are affected.  Symptom is intermittent data 
connectivity on Verizon Blackberry devices.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Monday, January 24, 2011 12:20 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Verizon BlackBerry outage

I sent this to the outage list last week but I didn't see it go through.  
Verizon is having issues with their BlackBerry service since last Thursday.  
Seems that service is switching to 1X on a regular basis, BBM, data, and email 
service is inconsistently working.  Per Verizon support, no add'l info 
available at this time.
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Re: [Bes-admins] OS 6 released by Verizon for Bold / Curve

[Jonathan Barker]

I switched from an 8900 to a 9780 and although it's different, I don't think 
the home screen is a problem.

The trackpad default sensitivity is way too high, turning this down may help 
inadvertent screen switching.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of js.kr...@gmail.com
Sent: Wednesday, January 26, 2011 8:39 AM
To: steveaschett...@yahoo.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] OS 6 released by Verizon for Bold / Curve

Its a learning curve for most. I have not had ANY complaints about OS6 from my 
users. 
-Original Message-
From: "steveaschett...@yahoo.com" 
Sender: bes-admins-boun...@dataoutages.com
Date: Wed, 26 Jan 2011 08:36:28 
To: BES Admin Users Group
Reply-To: "steveaschett...@yahoo.com" ,
"A list for BES Admin's to discuss issues,
etc." 
Subject: [Bes-admins] OS 6 released by Verizon for Bold / Curve

I've installed it on a few users BB's who have been asking about OS6 for a 
while 
now So far, 3 of 3 hate it.  And these are pretty die-hard BB people.

not good RIM...
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Re: [Bes-admins] Verizon BlackBerry outage

[Jonathan Barker]

Just an update on the VZW issue.  Per Verizon customer support the problem is 
ongoing.  West and Midwest are affected.  Symptom is intermittent data 
connectivity on Verizon Blackberry devices.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Monday, January 24, 2011 12:20 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Verizon BlackBerry outage

I sent this to the outage list last week but I didn't see it go through.  
Verizon is having issues with their BlackBerry service since last Thursday.  
Seems that service is switching to 1X on a regular basis, BBM, data, and email 
service is inconsistently working.  Per Verizon support, no add'l info 
available at this time.
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Re: [Bes-admins] Verizon BlackBerry outage

[Jonathan Barker]

So only my Los Angeles users have spoken up about it, but according to VZW it's 
nation-wide.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Reardon, Diane
Sent: Monday, January 24, 2011 12:32 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Verizon BlackBerry outage

Any particular parts of the country?

Diane Reardon
*: 616.863.4800
*: diane.rear...@wwwinc.com<mailto:diane.rear...@wwwinc.com>
Information Technology --


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Monday, January 24, 2011 3:20 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Verizon BlackBerry outage

I sent this to the outage list last week but I didn't see it go through.  
Verizon is having issues with their BlackBerry service since last Thursday.  
Seems that service is switching to 1X on a regular basis, BBM, data, and email 
service is inconsistently working.  Per Verizon support, no add'l info 
available at this time.
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[Bes-admins] Verizon BlackBerry outage

[Jonathan Barker]

I sent this to the outage list last week but I didn't see it go through.  
Verizon is having issues with their BlackBerry service since last Thursday.  
Seems that service is switching to 1X on a regular basis, BBM, data, and email 
service is inconsistently working.  Per Verizon support, no add'l info 
available at this time.
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Re: [Bes-admins] Playbook

[Jonathan Barker]

I believe the PlayBook tethers to a Blackberry for BES access regardless of 
internet access method.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, November 10, 2010 12:51 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Playbook


Yes but that would be the wi-fi only model. Does anyone know the plans for the 
one that supports a carrier data plan?


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Tren Blackburn
Sent: Wednesday, November 10, 2010 3:38 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Playbook
Doesn't the playbook use the bes account via the blackberry it's tethered to? 
So it's still only a single account as far as I know.

t.

From: Moller, Doreen [mailto:doreen.mol...@merck.com]
Sent: Wednesday, November 10, 2010 12:34 PM
To: A list for BES Admin's to discuss issues,etc. 
Subject: [Bes-admins] Playbook


Does anyone know how RIM plans to support users on a BES with multiple devices? 
Say a Blackberry and a Playbook?

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com


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Re: [Bes-admins] gps device tracking

[Jonathan Barker]

This isn't designed for enterprise use.  I'm looking for something a more 
centrally managed for around 350 BB's and 150+ iPhones/Androids.


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, November 09, 2010 6:19 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] gps device tracking

I've used GPS Tracker on both BB & iPhone 
www.instamapper.com<http://www.instamapper.com>

Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.com<http://www.papamurphys.com/>

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Tuesday, November 09, 2010 5:41 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] gps device tracking

Does anyone use some sort of device tracking?  We had a security issue last 
week and now device tracking has come into the equation somehow.  I'm looking 
at a few, but the best one so far, TeleNav Track, is a carrier-based solution.  
We'd want something that is independent of the carrier, and even better, would 
work on different devices such as iPhone.

I'd love to see a product that reads the BES location info and puts it on a 
google map or google earth map.  Ideas?



"#1 Rated Pizza Chain" - ZAGAT 2010 National Restaurant Chains Survey ?


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[Bes-admins] gps device tracking

[Jonathan Barker]

Does anyone use some sort of device tracking?  We had a security issue last 
week and now device tracking has come into the equation somehow.  I'm looking 
at a few, but the best one so far, TeleNav Track, is a carrier-based solution.  
We'd want something that is independent of the carrier, and even better, would 
work on different devices such as iPhone.

I'd love to see a product that reads the BES location info and puts it on a 
google map or google earth map.  Ideas?
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Re: [Bes-admins] Can't get to Craigslist links from BB's on our BES

[Jonathan Barker]

BES 4.1 Exchange on a 8900 works fine.

Can you access that linke from your BES server?

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Monday, November 01, 2010 10:55 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Can't get to Craigslist links from BB's on our BES

Hmmm... The default was "5."  Changed it to 10 and bounced the BES... no luck...

Changed it to 50 and bounced BES... still doesn't work...

Can anyone get to this link?  This is just a random CL ad I just pulled off CL:
http://sfbay.craigslist.org/sfc/app/2036642124.html



This is the change I made BTW:

Configure the maximum number of times that the BlackBerry Browser accepts HTTP
redirections

HTTP redirection occurs when the BlackBerry® Browser requests a web page from a
web server and the web server redirects the request to a new web address for the
page. The default limit is 5 redirections.

1. In the BlackBerry Administration Service, on the Servers and 
components
menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.

2. Click BlackBerry MDS Connection Service.
3. Click Edit component.
4. On the HTTP tab, in the Protocol service information section, in the 
Maximum
redirect connections field, type a number.

5. Click Save all.



- Original Message 
From: Jonathan Barker 
To: "A list for BES Admin's to discuss issues, etc."

Sent: Mon, November 1, 2010 1:02:38 PM
Subject: Re: [Bes-admins] Can't get to Craigslist links from BB's on our BES

Try bumping the max redirects up as the error message suggests?

-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
steveaschett...@yahoo.com
Sent: Monday, November 01, 2010 7:49 AM
To: John; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Can't get to Craigslist links from BB's on our BES

Nope.  And the other BES admin's network does not either



- Original Message 
From: John 
To: "steveaschett...@yahoo.com" ; "A list for BES
Admin's to discuss issues,etc." 
Sent: Mon, November 1, 2010 10:44:59 AM
Subject: Re: [Bes-admins] Can't get to Craigslist links from BB's on our BES

Do u have a web filter enabled on ur network?

Sent from my iPhone

On Nov 1, 2010, at 10:24 AM, "steveaschett...@yahoo.com"
 wrote:

> Just confirmed with 2 people that have BlackBerry's not on our BES server
(i.e.
>
> on BIS through their carriers--one is AT&T, one is Verizon) that they can
>access
>
> CL links.
>
> If I try to access any link on CL from any BB that's connected to our BES 5
> server (fully patched, etc) I get the following error message: "Exceeded
>maximum
>
> redirect attempts to server: http://sfbay.craigslist.org/gbs/";
>
> I actually just called another colleague who manages a BES 5 server for a
> different company, and he reported the same error as me...
>
> Anyone have any ideas?
>
> thx
> ___
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Re: [Bes-admins] Can't get to Craigslist links from BB's on our BES

[Jonathan Barker]

Try bumping the max redirects up as the error message suggests?

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Monday, November 01, 2010 7:49 AM
To: John; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Can't get to Craigslist links from BB's on our BES

Nope.  And the other BES admin's network does not either



- Original Message 
From: John 
To: "steveaschett...@yahoo.com" ; "A list for BES
Admin's to discuss issues,etc." 
Sent: Mon, November 1, 2010 10:44:59 AM
Subject: Re: [Bes-admins] Can't get to Craigslist links from BB's on our BES

Do u have a web filter enabled on ur network?

Sent from my iPhone

On Nov 1, 2010, at 10:24 AM, "steveaschett...@yahoo.com"
 wrote:

> Just confirmed with 2 people that have BlackBerry's not on our BES server 
> (i.e.
>
> on BIS through their carriers--one is AT&T, one is Verizon) that they can
>access
>
> CL links.
>
> If I try to access any link on CL from any BB that's connected to our BES 5
> server (fully patched, etc) I get the following error message: "Exceeded
>maximum
>
> redirect attempts to server: http://sfbay.craigslist.org/gbs/";
>
> I actually just called another colleague who manages a BES 5 server for a
> different company, and he reported the same error as me...
>
> Anyone have any ideas?
>
> thx
> ___
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Re: [Bes-admins] Help: User keeps Having redirection turned off on his device

[Jonathan Barker]

I had this problem with Storm devices on BES 4.1, but it was fixed with a 
software patch.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, October 21, 2010 4:51 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Help: User keeps Having redirection turned off on his 
device


I have a user where, redirection continues to get turned off every few days.  
Last 2 times it get a mailstore error when I tried to enable it.  One time I 
turned on sent items only first, then was able to change to inbox and sent 
items.  His account has already been recreated at lease once.

Does anyone have any suggestions on this. We are running 5.00.

Thanks


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com


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Re: [Bes-admins] (no subject)

[Jonathan Barker]

This happened to me yesterday.  It was a user i was working with a few days 
ago, and it happened after running mailbox repair utility on BES 4.1.  I 
suppose it was something that was queued and not delivered until the services 
restarted on our BES.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Friday, October 01, 2010 8:37 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] (no subject)


Does anyone know why a user would get this message, "Password was changed by 
administrator" when nobody at our help desk would have tried to change it.

Its been happening to a few users.

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com


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Re: [Bes-admins] BESX Logs Filling Up Drive

[Jonathan Barker]

In BES 4.1 I turn compression on for the log folder.  The logs are just .txt 
files so they compress very well.  Every few months I'll delete old logs and 
run disk cleanup.  Both could be scripted but I've never found it needed.

Our logs aren't that big, I think 200mb uncompressed for ~350 heavy e-mail 
users.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Evan Levine
Sent: Tuesday, September 28, 2010 2:17 PM
To: A list for BES Admin's to discuss issues, etc. (bes-admins@dataoutages.com)
Cc: AJ Griglak
Subject: [Bes-admins] BESX Logs Filling Up Drive

The log files in C:\Program Files\Research In Motion\BlackBerry Enterprise 
Server\Logs keep growing out of control. Has anyone experienced this and if so 
what was the solution?

Regards,

Evan Levine

Systems Engineer
Domain Computer Services
Phone: 609.395.6900 ext. 322
Email: ev...@computerhelpnj.com
Web: http://www.computerhelpnj.com

*email is the best and fastest way to reach me*

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[Bes-admins] experience with the Torch?

[Jonathan Barker]

Anyone have any problems with the Torch?

I've set up a few.  Seems the only issue is the occasional hang...where it just 
sits and doesn't do much for a few moments.  Other than that I think it's a 
solid product and have been recommending it to people when asked.
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Re: [Bes-admins] Past calendar events

[Jonathan Barker]

I think* I disabled Calendar wireless sync, used Desktop manager to load all 
calendar events, then turn wireless sync back on.

* = No guarantee's.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Ceron, Carlos
Sent: Thursday, September 09, 2010 1:37 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Past calendar events

Yes. In a low-memory situation, the device will dump older calendar events. I 
believe it will drop any event older than 30 days despite being set to keep 
forever. I think with an activation it will only load 14 days worth of events.



Carlos Ceron
Network Analyst
Office of Technology and Information Services
The University of Texas System
Phone: (512) 579-5064
Fax: (512) 499-4599
E-Mail: cce...@utsystem.edu

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Thursday, September 09, 2010 1:22 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Past calendar events

BES activation doesn't load all past events.  I think past events are also 
cleared when in a low memory situation.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Thursday, September 09, 2010 10:07 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Past calendar events

How far back will a Blackberry keep calendar events.  I know you can set it for 
emails.

I have a user who wants to see some appointments she had from Sept 09, but says 
they're not on her BB.  I checked another account and found the same, they are 
still available on Outlook, but cannot be seen on the BB.

Thanks!

d

Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com


Consumer-voted "Best Pizza Chain in America" 2003-2009

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Re: [Bes-admins] Past calendar events

[Jonathan Barker]

BES activation doesn't load all past events.  I think past events are also 
cleared when in a low memory situation.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Thursday, September 09, 2010 10:07 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Past calendar events

How far back will a Blackberry keep calendar events.  I know you can set it for 
emails.

I have a user who wants to see some appointments she had from Sept 09, but says 
they're not on her BB.  I checked another account and found the same, they are 
still available on Outlook, but cannot be seen on the BB.

Thanks!

d

Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.com




Consumer-voted "Best Pizza Chain in America" 2003-2009


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Re: [Bes-admins] Wiping ONLY Email/Contacts

[Jonathan Barker]

a wipe doesn't remove the IT Policy, correct?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Remzi Semsettin Turer
Sent: Thursday, September 02, 2010 10:18 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Wiping ONLY Email/Contacts

Or better yet, backup the text messages, wipe the device, restore the text 
messages. That way there is no left over IT policy as well.

On 10-09-02 1:15 PM, "hdawg"  wrote:
Take her device and wipe out the messages and contacts databases with desktop 
manager ... and then pray she didn't take any backups.


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Thursday, September 02, 2010 1:12 PM
To: bes-admins@dataoutages.com
Subject: [Bes-admins] Wiping ONLY Email/Contacts

Hello all,

I am trying to help out a person at our work who no longer has an active 
BlackBerry with our Company.  We do want to wipe her old BlackBerry (personally 
owned, not Company owned), however she has some personal text messages on the 
device that she needs to '...keep on the phone and in tact.'  Some personal 
reason, I did not divulge.  Anyways, is there a best method to ensure that our 
Company information isn't on the device, while maintaining the integrity of her 
instant messages?

Thanks


Mark Eggan
Napa County ITS Department
P - (707) 259-8142
F - (707) 299-4011


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Re: [Bes-admins] Installing 3rd Party Apps

[Jonathan Barker]

I had a ticket open with TSupport, they couldn't figure it out either.  we gave 
up on it.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Wednesday, September 01, 2010 6:37 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

Sounds like you created a new software config each time.

The procedure I outlined works and works quite well.  It is the recommended 
approach for application management by anyone that does for more than a handful 
of devices.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Wednesday, September 01, 2010 5:55 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

For what it's worth, I had significant problems with whitelisting in 4.1.  
Everytime I added a new application to the whitelist it remove applications 
from people's devices and required each user to reinstall their software.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Wednesday, September 01, 2010 12:26 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

In 5.0 it would be an unknown app policy.

In 4.1.x unknown app policy doesn't exist, but you simply define the first line 
in a software config as having an app control policy set to disallow and then 
set each app you want in the software config to either optional or required and 
it'll be allowed nthe device.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 01, 2010 3:24 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

So this is different than a regular 3rd party app policy? Okay thanks. We never 
pushed down 3rd party apps to devices. Now one more question? Do all the users 
need to be on BES 5.0 in order to be able to do this?



Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com<http://mobility.merck.com/>




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Wednesday, September 01, 2010 3:20 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps
No, but you can create an application control policy to disallow all apps and 
add in the app you want as an exclusion.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 01, 2010 3:17 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Installing 3rd Party Apps


Does anyone know if you have an IT policy in place to prevent users from 
installing 3rd party apps, can you have an exception put in place for one 
specific app?

We do not allow 3rd party apps, but there is one product we don't to allow for 
a select group of users.

Thanks everyone!

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com<http://mobility.merck.com/>


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Re: [Bes-admins] Installing 3rd Party Apps

[Jonathan Barker]

For what it's worth, I had significant problems with whitelisting in 4.1.  
Everytime I added a new application to the whitelist it remove applications 
from people's devices and required each user to reinstall their software.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Wednesday, September 01, 2010 12:26 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

In 5.0 it would be an unknown app policy.

In 4.1.x unknown app policy doesn't exist, but you simply define the first line 
in a software config as having an app control policy set to disallow and then 
set each app you want in the software config to either optional or required and 
it'll be allowed nthe device.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 01, 2010 3:24 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps

So this is different than a regular 3rd party app policy? Okay thanks. We never 
pushed down 3rd party apps to devices. Now one more question? Do all the users 
need to be on BES 5.0 in order to be able to do this?



Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Wednesday, September 01, 2010 3:20 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Installing 3rd Party Apps
No, but you can create an application control policy to disallow all apps and 
add in the app you want as an exclusion.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 01, 2010 3:17 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Installing 3rd Party Apps


Does anyone know if you have an IT policy in place to prevent users from 
installing 3rd party apps, can you have an exception put in place for one 
specific app?

We do not allow 3rd party apps, but there is one product we don't to allow for 
a select group of users.

Thanks everyone!

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com


Notice:  This e-mail message, together with any attachments, contains

information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station,

New Jersey, USA 08889), and/or its affiliates Direct contact information

for affiliates is available at

http://www.merck.com/contact/contacts.html) that may be confidential,

proprietary copyrighted and/or legally privileged. It is intended solely

for the use of the individual or entity named on this message. If you are

not the intended recipient, and have received this message in error,

please notify us immediately by reply e-mail and then delete it from

your system.

Notice:  This e-mail message, together with any attachments, contains

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New Jersey, USA 08889), and/or its affiliates Direct contact information

for affiliates is available at

http://www.merck.com/contact/contacts.html) that may be confidential,

proprietary copyrighted and/or legally privileged. It is intended solely

for the use of the individual or entity named on this message. If you are

not the intended recipient, and have received this message in error,

please notify us immediately by reply e-mail and then delete it from

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Re: [Bes-admins] Interesting policy question

[Jonathan Barker]

If your host BES doesn't allow customer IT Policy, and you want a custom 
ITPolicy, then you'll need to look for a new host I would think.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of dyzsil...@gmail.com
Sent: Monday, August 16, 2010 1:24 PM
To: Michael Wells; 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] Interesting policy question

In my original post I specified that we wanted to put our policy on the device 
(via cable similar to how one removes a policy with bbsak) after the host has 
activated and push the initial default policy. They do not resend the policy on 
schedule after the initial activation. Please see my original post.

From: Michael Wells 
Date: Mon, 16 Aug 2010 16:18:33 -0400
To: 
Subject: Re: [Bes-admins] Interesting policy question

Ah, ok, both.  Well, once the device is bound to the BES it is "owned" by that 
bes.  New policies, new encryption keys, etc.  Once the device hits the hosted 
BES those devices will receive whatever is assigned from that BES, overwriting 
yours.  (It sounds like you will probably get a blank DEFAULT policy, but 
that's just a guess.)  You always push something for a policy, even if it is 
only the Default.
On Mon, Aug 16, 2010 at 4:15 PM, 
mailto:dyzsil...@gmail.com>> wrote:
Exchange and BES

From: Michael Wells mailto:wel...@gmail.com>>
Date: Mon, 16 Aug 2010 16:12:46 -0400
To: mailto:dyzsil...@gmail.com>>; A list for BES Admin's 
to discuss issues, 
etc.mailto:bes-admins@dataoutages.com>>
Subject: Re: [Bes-admins] Interesting policy question

I don't understand - which services are hosted?
On Thu, Aug 12, 2010 at 9:48 PM, 
mailto:dyzsil...@gmail.com>> wrote:
We have some users in a hosted environment. Usually all the questions are about 
removing policies from devices. In this case the host can't do a custom policy. 
We have customized policies in place on our internal BES, is there a way to put 
one of these policies on the hosted devices without impacting the encryption? 
Also, the host does not send out the default policy after the device is 
activated so we are not concerned about that overwriting our improved policy. 
Any ideas are welcome.
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Re: [Bes-admins] forgot the name of the desktop utility to removeITPolicy

[Jonathan Barker]

That's it, thanks.

BTW for anyone that's following, JL_Cmder works really well.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of wrbdec...@gmail.com
Sent: Monday, July 26, 2010 4:30 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] forgot the name of the desktop utility to 
removeITPolicy

Master Control Program?
Sent via BlackBerry by AT&T

-Original Message-----
From: Jonathan Barker 
Sender: bes-admins-boun...@dataoutages.com
Date: Mon, 26 Jul 2010 16:24:42
To: A list for BES Admin's to discuss issues,  etc.
Reply-To: "A list for BES Admin's to discuss issues,
etc." 
Subject: [Bes-admins] forgot the name of the desktop utility to remove
ITPolicy

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[Bes-admins] forgot the name of the desktop utility to remove ITPolicy

[Jonathan Barker]

There is a utility out there that allows you to remove the ITPolicy from a 
device through a GUI...i forgot the name.  It wasn't BlackBerry swiss army 
knife, and it's not JL_Commander...can anyone help?
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Re: [Bes-admins] how to CLEAN 8900 curve trackball??

[Jonathan Barker]

http://lmgtfy.com/?q=how+to+clean+8900+blackberry+trackball

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of justino garcia
Sent: Monday, July 26, 2010 10:45 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] how to CLEAN 8900 curve trackball??

ANy ideas?

--
Justin
IT-TECH
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Re: [Bes-admins] Exchange is configured CEO with domainA.com DomainB.com and DOmainc.com, CAN BES send from Each domain?

[Jonathan Barker]

I've never had to set up something like that, I don't know if there's a way to 
work around it.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of justino garcia
Sent: Monday, July 26, 2010 10:19 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Exchange is configured CEO with domainA.com 
DomainB.com and DOmainc.com, CAN BES send from Each domain?

k but the other accounts are alias to 
u...@domaina.com<mailto:u...@domaina.com>, hence if I create a bis account they 
will have duplicate emails right?
On Mon, Jul 26, 2010 at 1:13 PM, Jonathan Barker 
mailto:jonathanbar...@quinnemanuel.com>> wrote:
Yes.  Although you can only have one BES account, the other accounts can be set 
up as BIS accounts.

From: 
bes-admins-boun...@dataoutages.com<mailto:bes-admins-boun...@dataoutages.com> 
[mailto:bes-admins-boun...@dataoutages.com<mailto:bes-admins-boun...@dataoutages.com>]
 On Behalf Of justino garcia
Sent: Monday, July 26, 2010 9:58 AM
To: Bes-Admins@dataoutages.com<mailto:Bes-Admins@dataoutages.com>
Subject: [Bes-admins] Exchange is configured CEO with domainA.com DomainB.com 
and DOmainc.com, CAN BES send from Each domain?

Exchange is configured CEO with domainA.com DomainB.com and DOmainc.com, were 
he can send from, with one Account?
Can Bes be setup, to allow user to Send from domainA.com, or DomainB.com or 
DomainC.com, like exchange can 
Like Choose which one to send from?

Thanks
--
Justin
IT-TECH

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--
Justin
IT-TECH
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Re: [Bes-admins] Exchange is configured CEO with domainA.com DomainB.com and DOmainc.com, CAN BES send from Each domain?

[Jonathan Barker]

Yes.  Although you can only have one BES account, the other accounts can be set 
up as BIS accounts.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of justino garcia
Sent: Monday, July 26, 2010 9:58 AM
To: Bes-Admins@dataoutages.com
Subject: [Bes-admins] Exchange is configured CEO with domainA.com DomainB.com 
and DOmainc.com, CAN BES send from Each domain?

Exchange is configured CEO with domainA.com DomainB.com and DOmainc.com, were 
he can send from, with one Account?
Can Bes be setup, to allow user to Send from domainA.com, or DomainB.com or 
DomainC.com, like exchange can 
Like Choose which one to send from?


Thanks

--
Justin
IT-TECH
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Re: [Bes-admins] Droid X

[Jonathan Barker]

Novell had a similar fall...once they were the best network OS out there.  
Others came in with prettier interfaces that wow'd management and now many 
network admins wouldn't know where to start in a Novell environment.

:(

The youtube clips of the BB OS 6 look good.  Although at first I didn't think 
it'd affect me much, but I'm guessing that we're going to see a lot more 
internet bandwidth through our BES.  I really do hope that RIM has a 
competitive product on the horizon yet will be able to maintain their existing 
love for enterprise security and administration.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Michael Wells
Sent: Thursday, July 22, 2010 1:57 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Droid X

Ah, good call.

On Thu, Jul 22, 2010 at 4:47 PM, Art Alexion  wrote:
> Or more aptly, Palm.
>
>
> On Thu, 2010-07-22 at 12:48 -0400, Michael Wells wrote:
>> I hope RIM doesn't turn into the Smartphone generation's IBM.
> --
> Art Alexion  Systems Engineer
> Resources for Human Development, Inc.  215-951-0300 x3075
> 4700 Wissahickon Ave. a...@rhd.org
> Philadelphia, PA 19144   267-615-3172
>
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Re: [Bes-admins] Droid X

[Jonathan Barker]

If they do any travel outside of the US you can tell them about the lack of an 
unlimited international email plan on non-blackberry devices.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Wednesday, July 21, 2010 1:12 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Droid X

This is the policy I would like to adopt.  Unfortunately, the people
driving this decision are of sufficient management level that I will get
sucked into going beyond the written policy.

I have a meeting next Tuesday.  I don't do Powerpoint, but I am putting
together a dog and pony show with regard to costs, reliability, remote
data transfer, etc.  My hope is that once I am done, they will (1)  be
embarrassed to spend the money, and (2) afraid that things that used to
be correctable OTA, while they were traveling, will be unavailable.


On Wed, 2010-07-21 at 13:07 -0400, Jonathan Barker wrote:
> We've chosen to support BlackBerry, BlackBerry devices and Exchange
> ActiveSync.
>
> We don't support non-BlackBerry devices.
>
> This means that if a user gets an EAS phone that doesn't fully support
> EAS and our security policies, and it doesn't work, they are out of
> luck.  Many Android devices don't support EAS security policies
> correctly, and will not sync.  iPhones had this issue when they first
> came out too.
>
> By supporting EAS, but not the phones, then IT won't spend more than a
> few minutes assisting a user with initial setup.
>
> Security issues obviously are not addressed, but top management made
> that decision.  We evaluated Good and found that it wasn't what we
> wanted.
--
Art Alexion
Infrastructure Engineering Group (IEG)

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Re: [Bes-admins] Droid X

[Jonathan Barker]

We've chosen to support BlackBerry, BlackBerry devices and Exchange ActiveSync.

We don't support non-BlackBerry devices.

This means that if a user gets an EAS phone that doesn't fully support EAS and 
our security policies, and it doesn't work, they are out of luck.  Many Android 
devices don't support EAS security policies correctly, and will not sync.  
iPhones had this issue when they first came out too.

By supporting EAS, but not the phones, then IT won't spend more than a few 
minutes assisting a user with initial setup.

Security issues obviously are not addressed, but top management made that 
decision.  We evaluated Good and found that it wasn't what we wanted.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Wednesday, July 21, 2010 8:07 AM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: [Bes-admins] Droid X

I am starting to get pressure from some top level managers to support
these.  Coincidentally, they were the same managers who 2 years ago
drove the decision to switch from Palm Treos to BB.  Of course, when
they drove the BB decision, they had no idea about the task of deploying
BES, they just think a phone is a phone from an IT perspective.  In the
two years since I have deployed BES and taught myself how to use it, I
think it is one of the best decisions they made for me.  No more running
to desks to fix one phone at a time.

My personal phone is the HTC Evo.  I love the phone.  But I don't want
to support individual phones again.  I just don't have the resources,
and don't want to take a step backwards in efficiency.

Whether you have faced the issue with iPhones or Android, I am looking
for suggestions on how you resisted management pressure to support these
non-enterprise phones.

--
Art Alexion  Systems Engineer
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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Re: [Bes-admins] Prevent personal Blackberries from accessing companyemail

[Jonathan Barker]

If they have OWA access then what is the harm in OWA access on their personal 
blackberry?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 10:09 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing 
companyemail

Ugh!

Is there any way to prevent BIS from accessing corporate email?  I set up a 
test account and it looks like it is accessing via OWA, but I cannot turn off 
OWA as that is the main method our stores use to get email.



Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.com

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Tuesday, July 20, 2010 10:07 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Prevent personal Blackberries from accessing 
companyemail

You are correct, it would be BIS - configured at the store they purchased the 
phone from.

I was at Verizon the other day and this is the conversation that I heard...

TECH:Sure, you don't need the $45 dollar (data) plan, just get the $30 buck 
one and Ill show you how to access your company email.
USER:Sweet, here is my username and password.

... le sigh.



Thank you,
Mark
x8142
P Please consider your environmental responsibility before printing this e-mail

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 9:55 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Prevent personal Blackberries from accessing companyemail

I just found out that we have people with personal Blackberries accessing their 
company email, they are definitely not set up on my BES, so I'm guessing they 
must be using BIS.  How can I prevent them from accessing their company email 
on their personal devices?  I know it's not via IMAP or POP3, we have that 
turned off at the Exchange level.

Thanks!

Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.com



Consumer-voted "Best Pizza Chain in America" 2003-2009





Consumer-voted "Best Pizza Chain in America" 2003-2009


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Re: [Bes-admins] Prevent personal Blackberries from accessing company email

[Jonathan Barker]

BIS uses IMAP and POP3.  Are you sure it's turned off?

Other options include offline sync using Desktop manager or a 3rd-party EAS 
bridge like AstraSync.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, July 20, 2010 9:55 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Prevent personal Blackberries from accessing company email

I just found out that we have people with personal Blackberries accessing their 
company email, they are definitely not set up on my BES, so I'm guessing they 
must be using BIS.  How can I prevent them from accessing their company email 
on their personal devices?  I know it's not via IMAP or POP3, we have that 
turned off at the Exchange level.

Thanks!

Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.com



Consumer-voted "Best Pizza Chain in America" 2003-2009


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Re: [Bes-admins] Question about providers

[Jonathan Barker]

It's not their fault.  A few years ago T-mobile had something called a 
Corporate account, and something called an Enterprise account.  There wasn't an 
indication as to what the difference between the two was, only that one cost 
more than the other.   Considering that each minute plan and service provision 
is a different item to select from in one huge drop down list it's amazing that 
i didn't have more problems.  I talked to our corporate rep on how this was 
causing serious confusion in their call centers, and to my surprise less than 
two weeks later it was fixed.  I assumed that T-moblie would send a memo to its 
call center management telling them that it was a training issue but instead 
they actually fixed the wordage in their CSR interface.

They still mess up roaming though.  Even though when any CSR accesses our 
corporate account they are greeted with a  pop-up explaining how to add int'l 
roaming to a voice-barred BlackBerry, they can't get it right.  I've made it my 
standard procedure to call t-mobile 2x and talk to separate people to make sure 
the roaming features and provisioned correctly.  Even then i still have 
problems.

Considering none of those CSR's are making over $15/hr I don't get upset at 
them too much.

Don't take this as a bash against T-mobile...I work with them the most.  The 
little i work with for Verizon and AT&T has been the same.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Ceron, Carlos
Sent: Tuesday, July 13, 2010 1:09 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Question about providers

Thanks. I've noticed this on both AT&T and Sprint.

You'd think if the 16 year old skater kid would change something like texts 
limits (or whatever) they just make the change and not jack with the rest of 
the account but maybe that's why I'm not running a telco, I'd be too good of an 
idea.

Thanks again.



Carlos Ceron
Network Analyst
Office of Technology and Information Services
The University of Texas System
Phone: (512) 579-5064
Fax: (512) 499-4599
E-Mail: cce...@utsystem.edu

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Tuesday, July 13, 2010 11:14 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Question about providers

I've noticed this a lot on AT & T.  The customer gets a 2nd phone on their 
account.  Then upgrades to Family Plan.  At the same time, they decide to get 
unlimited texting.  This changes their account for some reason.

Of course the above happens once every couple weeks.  Remember:  even if your 
employee swears that they made no changes to the account, their 16 year old 
skateboarding pimple-faced kid could have made changes to the account if he/she 
gave the family access.



Thank you,
Mark
x8142
P Please consider your environmental responsibility before printing this e-mail

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Ceron, Carlos
Sent: Tuesday, July 13, 2010 9:10 AM
To: 'A list for BES Admin's to discuss issues, etc.(bes-admins@dataoutages.com)'
Subject: [Bes-admins] Question about providers

Random question, does anyone know why a provider will remove the BES data plan 
and replace it with a BIS data plan? Seems to be happening pretty frequently 
(I'd say once every 4-6 months) I'll have a user call in saying that they can 
no longer receive email, sure enough ends up being the provider changed their 
plan to a BIS plan.  Does the provider get more incentive (or a kick-back) if 
they have more users on BIS than on a BES data plan?

Just wondering if anyone has any insight.

Thanks
-Carlos



Carlos Ceron
Network Analyst
Office of Technology and Information Services
The University of Texas System
Phone: (512) 579-5064
Fax: (512) 499-4599
E-Mail: cce...@utsystem.edu

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Re: [Bes-admins] Outages??

[Jonathan Barker]

No issues during the time in question.  This AM around 10:10 PST BES connected 
to the alternate SRP ip address.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Thursday, July 08, 2010 10:18 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Outages??

Did you have any SRP disconnects during that time?  Check the ALRT & ROUT log 
files.  Sounds like a bunch of internal issues and not something regional / 
widespread at all.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Thursday, July 08, 2010 1:13 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Outages??

Any response from RIM?  We had some issues last night world-wide.  Just a 
handful, and our network admin restarted our BES which appeared to alleviate 
the problem.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Reardon, Diane
Sent: Thursday, July 08, 2010 6:54 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Outages??

I am located in West Michigan and have two BB's that I'm trying to activate.  
One is an existing user upgrade with T-Mobile, the other is a new activation 
with Verizon.

Both devices are stuck on "contacting server"

Anyone else having activation problems this morning?  I'm currently on hold 
with RIM...

Diane Reardon  - Information Technology HC-1-39
*: 616.863.4800
*: diane.rear...@wwwinc.com<mailto:diane.rear...@wwwinc.com>
[cid:image001.jpg@01CB1E8E.672728C0]<http://www.wolverineworldwide.com/>PPlease 
consider the environment before printing this email.

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Re: [Bes-admins] Outages??

[Jonathan Barker]

Any response from RIM?  We had some issues last night world-wide.  Just a 
handful, and our network admin restarted our BES which appeared to alleviate 
the problem.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Reardon, Diane
Sent: Thursday, July 08, 2010 6:54 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Outages??

I am located in West Michigan and have two BB's that I'm trying to activate.  
One is an existing user upgrade with T-Mobile, the other is a new activation 
with Verizon.

Both devices are stuck on "contacting server"

Anyone else having activation problems this morning?  I'm currently on hold 
with RIM...

Diane Reardon  - Information Technology HC-1-39
*: 616.863.4800
*: diane.rear...@wwwinc.com
[cid:image001.jpg@01CB1E86.30577500]PPlease 
consider the environment before printing this email.

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Re: [Bes-admins] How often do you restart your BES

[Jonathan Barker]

I regularly inform the Exchange team of problems with Exchange, they always 
tell me to restart BES.  It's never a BES issue.

I've been pushing for BES5 but so far no luck.

I use two NICs, teamed on different switches for redundancy.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Michael Wells
Sent: Friday, July 02, 2010 11:33 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] How often do you restart your BES

True, on topic is good.

Our BES tends to be one of the most stable servers I support.  I bounced ours 
around 2 months ago, and that was only to patch it up.  I think the uptime at 
that point was a year?  maybe.  This is on BES4 - we're going to 5 soon and I 
hope the stability continues.
On Fri, Jul 2, 2010 at 1:24 PM, hdawg 
mailto:hd...@port3101.org>> wrote:
Seriously folks ... let's get back on topic.

How often do you restart your BES?  Only when patches are required or there is 
some big error / problem.  If you have planned
reboots of your BES because of problems start to drum up then you have a 
systematic / architecture flaw that needs to be addressed.
BES isn't an application that needs reboots to "clear it up".

And to hopefully end the discussion on "how many users do you put on a BES on 
ESX?"  I've had 4000 users on a single BES.

You can pretty much put any app on ESX ... the reason vendors don't want to 
support applications on virtual servers is because
server admins / engineers / architects don't properly spec the resources 
required for the application.  Baselining and benchmarking
a server for 8 hours one day just doesn't cut it.  Lucky for BES it isn't too 
taxing on Disk I/O which is without a doubt the single
most improperly spec'd resource for a virtual environment.

I'd also stay away from multiple nics; just isn't needed.

Back to your regularly scheduled programming; Happy Friday.

-Original Message-
From: 
bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of David Burns
Sent: Friday, July 02, 2010 12:42 PM
To: glo...@aol.com; A list for BES Admin's to discuss 
issues, etc.
Subject: Re: [Bes-admins] How often do you restart your BES

Curious...do you incorporate a second Intel NIC with ESX for BES or share at 
the 100 user level?

David Burns
Systems Administrator
4410 El Camino Real Suite 201 Los Altos CA
Helpdesk: 650-949-6422  ext 6585



-Original Message-
From: 
bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of glo...@aol.com
Sent: Friday, July 02, 2010 9:25 AM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] How often do you restart your BES

Running BES 5.0 on a virtual server, roughly 550 users. I restart on updates or 
if we have an issue. Only happens every couple of
months or so.
Sent from my Verizon Wireless BlackBerry

-Original Message-
From: "Reardon, Diane" 
mailto:diane.rear...@wwwinc.com>>
Sender: 
bes-admins-boun...@dataoutages.com
Date: Fri, 2 Jul 2010 10:59:35
To: 
'Bes-Admins@dataoutages.com'mailto:Bes-Admins@dataoutages.com>>
Reply-To: "A list for BES Admin's to discuss issues,
   etc." mailto:bes-admins@dataoutages.com>>
Subject: Re: [Bes-admins] How often do you restart your BES

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Re: [Bes-admins] Wipe Question

[Jonathan Barker]

On pre-5.0, I think if you configure IT policy to enforce external file system 
encryption, when you wipe the device the memory card will become unreadable 
because the encryption key is lost.  Testing would be needed to confirm.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Friday, June 25, 2010 9:36 AM
To: BES Admin Users Group
Subject: [Bes-admins] Wipe Question

So I was able to send my first wipe command out today.  Never really tested 
this in the past, having a little fun I sent a PIN Message saying "This Phone 
will Self-Destruct in 10 seconds.", off-topic but hey...it's Friday.

Anyways, now I get to fill out an internal security form and noticed that we 
don't have one created for BlackBerrys.  So this brings up a couple questions 
that I am hoping for some information on



1.Does the wipe reach out to the SD card (to delete photos etc.)?

2.Do you all have any specific information that you think should be in 
a customized form?  Other than the obvious Who | What | When | Where stuff.


Thanks in advance, have a great weekend.

"Be the change you want to see in the world" - Mahatma Gandhi

01000111011000100100010001100110010001100111011001010111001001110011

Mark Eggan | ITS Help Desk | (707) 259 -8142
Information Systems Specialist II
P Please consider your environmental responsibility before printing this e-mail

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Re: [Bes-admins] iPhones overheating while connecting to an Exchange server

[Jonathan Barker]

Guys I hate doing this, but can we limit this to BES topics?  I'm sure there is 
an iPhone admin forum that would be better equipped.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Chris Burwell
Sent: Wednesday, June 23, 2010 4:40 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] iPhones overheating while connecting to an Exchange 
server


Can you change the sync interval on the iPhone from "as mail arrives" to some 
interval to see if that will solve the problem? This will at least tell you if 
the issue is the realtime push.

We have the same exchange environment and our two iPhones do not experience 
this problem. They are only 3G models.
On Jun 23, 2010 6:49 AM, 
"steveaschett...@yahoo.com" 
mailto:steveaschett...@yahoo.com>> wrote:
iPhone question of the day.   I hate supporting these things... Anyone else 
seen this happen?

I have 2 users whose iPhones are both turning super hot and whose battery is 
draining in a matter of hours  Apple replaced them both, and the new devices 
are doing the same thing.

The weird thing is--if I delete their account that connects to our Exchange 
server (via our Exchange 2003 SP2 front-end / OWA server) the iPhones cool 
right down and the battery lasts all day..  Its almost as if the constant 
sync'ing with Exchange is causing them to heat up and drain the battery.

Anyone seen this or have any ideas?

Thanks

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Re: [Bes-admins] Upgraded to BES 5... Wireless Contact Sync isdisabled?

[Jonathan Barker]

This isn’t appropriate if it’s affecting all users.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Kalnitsky, Yury
Sent: Tuesday, June 08, 2010 12:56 PM
To: 'steveaschett...@yahoo.com'; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Upgraded to BES 5... Wireless Contact Sync isdisabled?

Delete/Undelete all desktop service books (one by one please!). This issue 
came-up before - one of your service books got corrupted.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Tuesday, June 08, 2010 3:42 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Upgraded to BES 5... Wireless Contact Sync isdisabled?

Well I never plan to use Desktop Manager... What's the fix?


From: David Burns 
To: bes-admins@dataoutages.com
Sent: Tue, June 8, 2010 7:04:31 PM
Subject: Re: [Bes-admins] Upgraded to BES 5... Wireless Contact Sync isdisabled?
I too just upgraded from 4.0.6  to 5,and there’s a whole new world to explore!
I think if the desktop manager is set to control of the synch, then the 
wireless is disabled.


David Burns
[cid:image001.gif@01CB070A.37DE1600]
Systems Administrator
4410 El Camino Real Suite 201 Los Altos CA
Phone: 650-949-6422
Fax: 650-949-6430
Email:dbu...@blackangus.com
Black Angus.com

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Re: [Bes-admins] Log file question

[Jonathan Barker]

I have one user that has this issue because he's redirected too many folders in 
his mailbox.  I believe RIM has this documented.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Steve Bailey
Sent: Friday, June 04, 2010 10:55 AM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: [Bes-admins] Log file question

This is the first time I have ever seen this.  It was sent via email from the 
logging system.


 | BlackBerry Dispatcher BES01 (Application Event Log on BES01) | 
06/04/2010 13:50:54  (EFFF2710) -> [SRP] Data too large, Tag = 9222331 (64035 > 
63900)


Anyone have any idea as to the cause?


---
Steve Bailey
IT Manager
Atlantic Automotive | MileONE Automotive
sbai...@mileone.com
Mile One, 23 Walker Avenue, Baltimore, MD 21208
http://www.mileone.comhttp://www.mileone.com/>


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Re: [Bes-admins] mobile me and spam

[Jonathan Barker]

Easy troubleshooting step is to remove the BIS account and see if the "spam" 
continues.

There is at least one app out there that can be used to control a device, but 
it requires manual installation.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Wednesday, June 02, 2010 10:55 AM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: [Bes-admins] mobile me and spam

BES 4.1.7

A user is having a problem with a personal mail account which concerns
me about out BES server.  I know very little about Apple's Mobile Me.
He is getting a lot of spam in his sent mail folder which mobile me is
identifying as originating on his Blackberry.

Usually, in my experience, this kind of spam is either a forged from, or
a botted windows computer.  The thing that concerns me is that Mobile Me
is identifying it as coming from the BlackBerry.  A botted BlackBerry?
A threat to BES?


--
Art Alexion
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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Re: [Bes-admins] Using a Proxy Server with BES

[Jonathan Barker]

I don’t know the details on it, but since all device traffic is going through 
one IP address (your BES server), the ability to block is limited to either on 
or off.  Individual IP blocking that solutions like Websense provides will only 
work at that level.

There may be 3rd-party solutions to this though.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Don Andrews
Sent: Tuesday, May 25, 2010 2:22 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Using a Proxy Server with BES

I think it may be all or nothing.  We use an auto-config file and figure that 
the same conditions should apply to a user going through the proxy regardless 
if they are coming from a PC or a BB.  However, we do not prevent them from 
switching to the internet browser so they could bypass the proxy.


From: Michele A Cassone 
To: "A list for BES Admin's to discuss issues, etc." 

Sent: Mon, May 24, 2010 12:52:01 PM
Subject: [Bes-admins] Using a Proxy Server with BES
Hi Everyone,

Our company uses a proxy server to filter web pages such as Facebook and 
MySpace.  I was reading through the instructions to set up the BES to use the 
proxy server and it seems like it’s an all or nothing type of deal. Am I 
reading correctly, or is there a way that I can set up groups and set those 
groups to use the proxy?

This is what I was reading:


http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15673&sliceId=2&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=182342574&stateId=0%200%20182889833

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11028&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=182342574&stateId=0%200%20182889833
TIA,


Michele A Cassone | Network Administrator |  EnviroTrac Ltd. | 5 Old Dock Road, 
Yaphank NY 11980
631.924.3001(office) | 631.924.5001(fax)  | miche...@envirotrac.com
__

Solutions in Action - http://www.envirotrac.com

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Re: [Bes-admins] No data connection on a phone

[Jonathan Barker]

1x is voice service only I believe.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Wednesday, May 12, 2010 8:19 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] No data connection on a phone

At this point, none of the suggestions worked.  I notice the phone is
only showing 1x.  It seems to connect once a day around 5 PM.  He is
swapping out the phone at Verizon.


On Wed, 2010-05-12 at 10:56 -0400, Art Alexion wrote:
> I was at a conference all day yesterday.  I am going to try the
> suggestions and report back with the solution.
>
>
> On Tue, 2010-05-11 at 12:07 -0400, Eggan, Mark wrote:
> > Any resolution to this?

--
Art Alexion
MIS

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Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1

[Jonathan Barker]

BES Monitoring service can be configured to send an alert if there aren't any 
messages sent or received over a period of time, amongst many other items.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, May 11, 2010 10:54 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1

Yes, I know realize that. I thought there was a way to tell from BES. I have a 
meeting with my monitoring team to discuss. It would be helpful if the BES send 
some error but as all BES services were running and server was pingable, I got 
no indication. This event was not picked up by our monitoring group so I am 
investigating. I just wish there was a way to be more pro-active from the BES 
side. thanks


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, May 11, 2010 01:49 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1
If it really was VMware that hung, shouldn't you be monitoring for VMware SNMP 
traps, not BES SNMP traps?


Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.com

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, May 11, 2010 9:18 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1

I already provided them a list of traps to capture, but we still can't seem to 
capture this event.


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of guzow...@mskcc.org
Sent: Tuesday, May 11, 2010 12:09 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1
SNMP may be a good option

http://docs.blackberry.com/en/admin/deliverables/7467/Configuring_SNMP_monitoring_647072_11.jsp

http://docs.blackberry.com/en/admin/deliverables/7467/Compile_the_MIB_file_for_the_BES_647081_11.jsp

http://docs.blackberry.com/en/admin/group.jsp?userType=2&group=Monitoring

Using a combination of BlackBerry Monitoring &  BlackBerry Alerting.


Regards,
Frank

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, May 11, 2010 11:59 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1


Guys,

We had a 4.1.6 box that was down for 12 hrs yesterday as the VMware session was 
hung. What is the best way to monitor for this? We use NETIQ agents which 
report into EMS. The monitoring group is asking me if we can do a port check 
for the Blackberry app? Can someone advise on this? Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com


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Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

[Jonathan Barker]

How would you accomplish wiping an off-the-grid blackberry?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Friday, May 07, 2010 1:08 PM
To: A list for BES Admin's to discuss issues, etc.; steveaschett...@yahoo.com
Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

The only flaw that is holding us back from deploying ‘test iPhones’ is the 
(well documented) fact that if a phone is lost/stolen, we cant remote wipe if 
the iPhone has been taken off the grid (SIM chip pulled).  Once Apple gets this 
worked out – Im certain that my signature will soon be …Sent from my iPhone

Thanks!
Mark Eggan
x8142
P Please consider your environmental responsibility before printing this e-mail

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Reardon, Diane
Sent: Friday, May 07, 2010 1:02 PM
To: A list for BES Admin's to discuss issues, etc.; steveaschett...@yahoo.com
Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

We are looking at iPhone also, but concerned about security and the extra 
manpower to support.  Mainly our marketing, e-commerce types think they have to 
have the iPhone…  I have one now that I am trying for 30 days… I hate typing on 
it… so freaking so.

Diane Reardon  - Information Technology HC-1-39
•: 616.863.4800
•: diane.rear...@wwwinc.com<mailto:diane.rear...@wwwinc.com>
[cid:image001.jpg@01CAEDE6.CB793620]<http://www.wolverineworldwide.com/>PPlease 
consider the environment before printing this email.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Friday, May 07, 2010 3:46 PM
To: steveaschett...@yahoo.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

Local County government…that’s your excuse.  We ONLY support/authorize BBs.  A 
shame too, I want an iPhone for myself!

Thanks!
Mark Eggan
x8142
P Please consider your environmental responsibility before printing this e-mail

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Friday, May 07, 2010 11:39 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

I'm looking for a good excuse to support nothing but BlackBerry...

________
From: Jonathan Barker 
To: "A list for BES Admin's to discuss issues, etc." 

Sent: Fri, May 7, 2010 2:22:19 PM
Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7
Yes, but we don’t guarantee anything beyond BlackBerry will work.

Android doesn’t work, it doesn’t support EAS security fully.  We recommend the 
software TouchDown.
iPhones work.
WinMo works unless it’s an older phone that doesn’t use comodo certs.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Nguyen, Dzung T
Sent: Friday, May 07, 2010 11:18 AM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: [Bes-admins] BB vs. iPhone/Android/WinMo7

Hi all,

Just want to survey how many have BB deployed along with iPhone/Android/WinMo7.
If using activesync, who is using ISA to publish.
Anyone using "Good"?



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Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

[Jonathan Barker]

We almost canned everything but BlackBerry based on the fact that only 
BlackBerry allows you to restrict application installs, including spying 
software that can be installed within seconds if someone snatches your device 
and hits a web page.

Unfortunately since it’s a lawfirm, and every partner is basically an owner, 
and they all love Apple for some reason…we had to allow iPhones.

We demo’d Good technology and it was…decent… for WinMo, but horrendous for 
iphone.

We finally settled on “Use At Your Own Risk” with all EAS devices, but forced 
the EAS password requirement.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Don Andrews
Sent: Friday, May 07, 2010 11:58 AM
To: steveaschett...@yahoo.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

Security.


From: "steveaschett...@yahoo.com" 
To: "A list for BES Admin's to discuss issues, etc." 

Sent: Fri, May 7, 2010 11:39:29 AM
Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7
I'm looking for a good excuse to support nothing but BlackBerry...


____
From: Jonathan Barker 
To: "A list for BES Admin's to discuss issues, etc." 

Sent: Fri, May 7, 2010 2:22:19 PM
Subject: Re: [Bes-admins] BB vs. iPhone/Android/WinMo7
Yes, but we don’t guarantee anything beyond BlackBerry will work.

Android doesn’t work, it doesn’t support EAS security fully.  We recommend the 
software TouchDown.
iPhones work.
WinMo works unless it’s an older phone that doesn’t use comodo certs.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Nguyen, Dzung T
Sent: Friday, May 07, 2010 11:18 AM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: [Bes-admins] BB vs. iPhone/Android/WinMo7

Hi all,

Just want to survey how many have BB deployed along with iPhone/Android/WinMo7.
If using activesync, who is using ISA to publish.
Anyone using "Good"?



The information contained in this message is intended only for the personal and

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 message.



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Re: [Bes-admins] BB vs. iPhone/Android/WinMo7

[Jonathan Barker]

Yes, but we don’t guarantee anything beyond BlackBerry will work.

Android doesn’t work, it doesn’t support EAS security fully.  We recommend the 
software TouchDown.
iPhones work.
WinMo works unless it’s an older phone that doesn’t use comodo certs.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Nguyen, Dzung T
Sent: Friday, May 07, 2010 11:18 AM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: [Bes-admins] BB vs. iPhone/Android/WinMo7

Hi all,

Just want to survey how many have BB deployed along with iPhone/Android/WinMo7.
If using activesync, who is using ISA to publish.
Anyone using "Good"?



The information contained in this message is intended only for the personal and

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is

not the intended recipient or an agent responsible for delivering it to the 
intended

recipient, you are hereby notified that you have received this document in error

and that any review, dissemination, distribution, or copying of this message is

strictly prohibited. If you have received this communication in error, please 
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Re: [Bes-admins] Global Address List Sync to BlackBerry using BESX

[Jonathan Barker]

Lookup is not automatic.  If the name is in your Contacts it will show up as an 
available address to choose.  If the name isn't there, press the BlackBerry 
button and select Lookup.  The BlackBerry searches the GAL for what was 
entered, then gives you a list to select from if there's more than one.  You 
can also Add that person to your Contacts from here or from the 
Contacts/Address Book icon.

I personally prefer the iPhone's auto-lookup feature.  I hope that we'll see 
auto-lookup in the future.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Brett Kreykes
Sent: Wednesday, May 05, 2010 12:00 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Global Address List Sync to BlackBerry using BESX

Sounds like I need to be educated here a bit.  I thought that is what I needed 
to do what to get the GAL on everyone's BlackBerry.  But that isn't needed?

Let me see if I understand; the user types in a name, John Smith, that is in 
the Global Address List, but not in his personal contacts, it performs an 
immediate lookup on the GAL and resolve the address.

Is that right?

Thanks!

Brett

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Wednesday, May 05, 2010 1:53 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Global Address List Sync to BlackBerry using BESX

What are you trying to do?  Put the entire GAL on everyone's BlackBerry?  I 
don't believe that is possible.  BB's use Lookup command to search the GAL.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Brett Kreykes
Sent: Wednesday, May 05, 2010 11:13 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Global Address List Sync to BlackBerry using BESX

Everyone,

I need some assistance with setting up Global Address List synchronization with 
our BlackBerrys.  We have BESX.

Thank you in advance for any and all help.

Cheers,
Brett
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Re: [Bes-admins] Global Address List Sync to BlackBerry using BESX

[Jonathan Barker]

What are you trying to do?  Put the entire GAL on everyone's BlackBerry?  I 
don't believe that is possible.  BB's use Lookup command to search the GAL.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Brett Kreykes
Sent: Wednesday, May 05, 2010 11:13 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Global Address List Sync to BlackBerry using BESX

Everyone,

I need some assistance with setting up Global Address List synchronization with 
our BlackBerrys.  We have BESX.

Thank you in advance for any and all help.

Cheers,
Brett
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Re: [Bes-admins] Best Practice when a current BES user gets a newer BB HH

[Jonathan Barker]

DM Device Switch is supposed to also copy over applications I believe.

I use a local install of BES manager to do my activations. I only use DM (and a 
specific mapi) to restore things that are missed and wanted by the user, like 
old calendar entries.


From: bes-admins-boun...@dataoutages.com 
To: A list for BES Admin's to discuss issues, etc. 
Sent: Sun Apr 25 06:10:57 2010
Subject: Re: [Bes-admins] Best Practice when a current BES user gets a newer BB 
HH

Again, why?  BES stores all the information on the server.  The only thing I 
use DM for is the activation for larger mailboxes that take too long to 
activate OTA


From: Doug Farr 
To: etc. A list for BES Admin's to discuss issues 
Sent: Thu, April 22, 2010 4:54:50 PM
Subject: Re: [Bes-admins] Best Practice when a current BES user gets a newer BB 
HH

We use Desktop Manager and use the 'Device Switch Wizard', then we go to 
'Backup and Restore', select Advance and delete from the new device all the 
contacts, calender and task, then do a BES reactivation.

Then wipe the old device and give it out to another user.



>>> Shari Shostak  4/22/2010 2:41 PM >>>
The execs are getting the newer BOLD devices and turning theirs in so another 
staff person can get the older device.
I would like to be able to hand the VP a new BOLD with some of their old setup 
intact – like having their password carry over and any BIS setup carryover to 
the new BOLD from old 8800.  Is it possible?
I think I’d have to use the first option I stated below for this to happen for 
the BOLD.
For the 8800, a new user would be activated. So, I get the fact I wouldn’t have 
to wipe it – an activation would take care of it.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jeff Peters
Sent: Thursday, April 22, 2010 3:34 PM
To: steveaschett...@yahoo.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Best Practice when a current BES user gets a newer BB 
HH

Why even wipe the old one until it was necessary to clean it off? Once you 
activate the new one with the carrier its as good as gone as far as bes is 
concerned.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Thursday, April 22, 2010 4:27 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Best Practice when a current BES user gets a newer BB 
HH

#2.

WHY??  And kill all their links / bookmarks / Bluetooth profiles???

This is a benefit of BES...


From: Shari Shostak 
To: "bes-admins@dataoutages.com" 
Sent: Thu, April 22, 2010 4:25:01 PM
Subject: [Bes-admins] Best Practice when a current BES user gets a newer BB HH
I think there are 2 ways to do it:

1)  Wipe old HH device but leave BES user setup & activate new device

2)  Delete user from BES and re-create user & activate new device

Which way is considered Best Practice?



Shari Shostak, Systems Analyst
sshos...@stratishealth.org
952-853-8567

Stratis Health
2901 Metro Drive
Suite 400
Bloomington, MN 55425
www.stratishealth.org


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Re: [Bes-admins] Blackberry Bold

[Jonathan Barker]

AT&T hasn't certified a 5.0 OS for their bold.

You can install another carrier's 5.0 OS, here's a good place to get details on 
doing that:

http://www.blackberryforums.com/general-9000-series-discussion-bold/224029-latest-os-9000-5-0-0-1004-5-0-0-592-multilanguage.html

I moved my T-mobile 8900 to some other carrier's 5.0 a while ago and never 
looked back.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, April 13, 2010 11:49 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Bold

PS My carrier is ATT


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, April 13, 2010 02:47 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Blackberry Bold
 So 5.0 is still not yet available for a Bold 9000? The latest it shows is 
4.6.0.519 and I am running 4.6.0.167. Do you think it is worth upgrading?

thanks


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Tuesday, April 13, 2010 02:42 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Bold
https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, April 13, 2010 11:40 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Blackberry Bold


Guy,

How do I find out the latest BB client SW version for a Blackberry Bold 9000 
from AT&T. I am running 4.6.0.167 and want to see if it is worth upgrading.

Thanks

Doreen Moller
Lead Analyst,  Infrastructure - Mobility
Schering-Plough Corp
908-473-3627 (Summit)
doreen.mol...@spcorp.com<mailto:doreen.mol...@spcorp.com>


*

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immediately and permanently delete.

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included in this message is prohibited -- Please

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Re: [Bes-admins] Blackberry Bold

[Jonathan Barker]

https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, April 13, 2010 11:40 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Blackberry Bold


Guy,

How do I find out the latest BB client SW version for a Blackberry Bold 9000 
from AT&T. I am running 4.6.0.167 and want to see if it is worth upgrading.

Thanks

Doreen Moller
Lead Analyst,  Infrastructure - Mobility
Schering-Plough Corp
908-473-3627 (Summit)
doreen.mol...@spcorp.com


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Re: [Bes-admins] JVM error 102

[Jonathan Barker]

You should be using the application called Desktop Manager.  Is this correct? 
It sounds like you're using the BlackBerry Manager.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Bradley, Carla
Sent: Wednesday, April 07, 2010 12:39 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] JVM error 102

Our blackberry admin is out and I'm doing my best (which isn't very good
- this isn't my primary responsibility or even my secondary) to fill her
shoes. We have a client with the JVM Error 102. I'm in the BES software
with the device connected. I have the proper OS installed on my
workstation. I'm in the proper groups/policies to be able to do this.
When I right click and tell it to load it says...

Device load initiated.
Device load completed.
A fatal error has occurred while updating your device's software. Please
try again.
No valid configuration found for connected device type.

This isn't super urgent because I've given the client a replacement but
I was hoping I could get this finished before she comes back Monday. Any
suggestions? It's a 8830 (Verizon) blackberry.
-
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Re: [Bes-admins] Syncing ?

[Jonathan Barker]

Do you have webmail or OWA?  If you change the status of a message in webmail 
do you see the status change in Outlook 2007?  If you don't, keep reading.

I've discovered that a corrupted .ost file will  cause this problem.  An .ost 
only exists when using Exchange Cached Mode.  Delete or rename the .ost and let 
Outlook create a new one.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of David.Ricci
Sent: Tuesday, April 06, 2010 6:31 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Syncing ?

I am trying to troubleshoot a sync issue.

I have the following:
Server 2003
Bes 4.1 sp7
87 users
Mostly Curve 8830 and new curve and tour
Same version cdo files etc
I do have the email reconciliation on and mailbox wins and
delete on both.


The problem is that the email or comes to the blackberry and is in my
outlook 2007. When I open it on the desktop it never opens on the
blackberry. When you open or delete from the blackberry it does open
and delete off the desktop.

It is only one way. Not sure if it ever worked and it does happen to
other.


Thank you for any assistance.

David
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Re: [Bes-admins] Can't receive on Blackberry

[Jonathan Barker]

There's a known issue with 4.1.6 where folder redirection gets changed from 
Inbox to something else that doesn't include the inbox.  This is fixed in 4.1.7.

In my environment it only happened to Storm devices.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of McArdle, Sean
Sent: Monday, April 05, 2010 11:30 AM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] Can't receive on Blackberry

Check to make sure redirection is not disabled on his account. I had this a few 
times when we were on 4.1.

Sean McArdle
Technical Support Manager
Columbia County Bd of Comm
Phone: 706.868.3393
Fax: 706.868.3398

This email, as well as any file(s) transmitted with it, are for the intended 
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- Original Message -
From: bes-admins-boun...@dataoutages.com 
To: A list for BES Admin's to discuss issues,   etc. 

Sent: Mon Apr 05 14:09:03 2010
Subject: Re: [Bes-admins] Can't receive on Blackberry

Check the BES permissions on his mailbox?

What about contacts/calendar etc...? that sync both ways ok?

On Mon, Apr 5, 2010 at 2:03 PM, Moller, Doreen  wrote:
> 4.1.7
>
> -Original Message-
> From: bes-admins-boun...@dataoutages.com
> [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
> Sent: Monday, April 05, 2010 02:02 PM
> To: A list for BES Admin's to discuss issues, etc.; c...@cshbe.com
> Subject: Re: [Bes-admins] Can't receive on Blackberry
>
> What version of BES are you running?
>
> -Original Message-
> From: bes-admins-boun...@dataoutages.com
> [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
> Sent: Monday, April 05, 2010 11:00 AM
> To: c...@cshbe.com; A list for BES Admin's to discuss issues, etc.
> Subject: Re: [Bes-admins] Can't receive on Blackberry
>
> Yes - I have tried that. A month ago he had the same problem and had to
> wipe and resins.
>
> -Original Message-
> From: bes-admins-boun...@dataoutages.com
> [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Cameron S.
> Hoffman-Brown
> Sent: Monday, April 05, 2010 01:58 PM
> To: A list for BES Admin's to discuss issues,etc.
> Subject: Re: [Bes-admins] Can't receive on Blackberry
>
> Have you tried re sending service books?
> Cameron S. Hoffman-Brown
> c...@cshbe.com
> 1 (925) 980-9375 (Cell)
> 1 (888) MR-DECA1 (Toll Free)
> 1 (925) 449-9751 (Fax)
> Sent from my BlackBerry
> BB Pin 20FA00B1
>
> -Original Message-
> From: "Moller, Doreen" 
> Date: Mon, 5 Apr 2010 13:57:08
> To: A list for BES Admin's to discuss
> issues,etc.
> Subject: [Bes-admins] Can't receive on Blackberry
>
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Re: [Bes-admins] Can't receive on Blackberry

[Jonathan Barker]

What version of BES are you running?

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Monday, April 05, 2010 11:00 AM
To: c...@cshbe.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Can't receive on Blackberry

Yes - I have tried that. A month ago he had the same problem and had to
wipe and resins.

-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Cameron S.
Hoffman-Brown
Sent: Monday, April 05, 2010 01:58 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Can't receive on Blackberry

Have you tried re sending service books?
Cameron S. Hoffman-Brown
c...@cshbe.com
1 (925) 980-9375 (Cell)
1 (888) MR-DECA1 (Toll Free)
1 (925) 449-9751 (Fax)
Sent from my BlackBerry
BB Pin 20FA00B1

-Original Message-
From: "Moller, Doreen" 
Date: Mon, 5 Apr 2010 13:57:08
To: A list for BES Admin's to discuss
issues,etc.
Subject: [Bes-admins] Can't receive on Blackberry

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Re: [Bes-admins] Message attachment within message

[Jonathan Barker]

I've spoken with RIM TSupport about this, messages forwarded as an attachment 
cannot be read.  This is a limitation of BES.  Maybe 5.0 is different.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Wednesday, March 31, 2010 6:53 AM
To: 'bes-admins@dataoutages.com'
Subject: [Bes-admins] Message attachment within message

Messages forwarded by attachment cannot be opened on our BBs. Is this a policy 
setting or a BB shortcoming?
--
Art Alexion
MIS/Central Office Support
Resources for Human Development
(sent from my cell phone)
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Re: [Bes-admins] View all users carrier info at once in BES 5.0 UI

[Jonathan Barker]

Export Asset Summary Data and then get rid of the columns you don’t need.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Tuesday, March 23, 2010 12:19 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] View all users carrier info at once in BES 5.0 UI

Is there any easy/quick way to have BES admin dump a list of BB users and their 
associated carriers? I can see carrier info if I manually enter each user’s 
info, but would like a report/dump. Don’t see anything in the UI.
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Re: [Bes-admins] CDOCalendar::ProcessWindowsTimezoneInfo

[Jonathan Barker]

Ah, 2003 server, Exchange07, BES 4.1.7mr1 here.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Ryan
Sent: Tuesday, March 16, 2010 1:37 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] CDOCalendar::ProcessWindowsTimezoneInfo


fyi I'm running windows 2008 64bit with BES 5.0
On Tue, Mar 16, 2010 at 3:23 PM, Jonathan Barker 
mailto:jonathanbar...@quinnemanuel.com>> wrote:
OK then I'm not seeing that error.

From: 
bes-admins-boun...@dataoutages.com<mailto:bes-admins-boun...@dataoutages.com> 
[mailto:bes-admins-boun...@dataoutages.com<mailto:bes-admins-boun...@dataoutages.com>]
 On Behalf Of Ryan
Sent: Tuesday, March 16, 2010 1:19 PM

To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] CDOCalendar::ProcessWindowsTimezoneInfo

The Windows Application log
On Tue, Mar 16, 2010 at 2:52 PM, Jonathan Barker 
mailto:jonathanbar...@quinnemanuel.com>> wrote:
Which log file?



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Re: [Bes-admins] CDOCalendar::ProcessWindowsTimezoneInfo

[Jonathan Barker]

OK then I'm not seeing that error.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Ryan
Sent: Tuesday, March 16, 2010 1:19 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] CDOCalendar::ProcessWindowsTimezoneInfo

The Windows Application log
On Tue, Mar 16, 2010 at 2:52 PM, Jonathan Barker 
mailto:jonathanbar...@quinnemanuel.com>> wrote:
Which log file?

From: 
bes-admins-boun...@dataoutages.com<mailto:bes-admins-boun...@dataoutages.com> 
[mailto:bes-admins-boun...@dataoutages.com<mailto:bes-admins-boun...@dataoutages.com>]
 On Behalf Of Ryan
Sent: Tuesday, March 16, 2010 12:46 PM

To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] CDOCalendar::ProcessWindowsTimezoneInfo

has anyone seen this in their logs???
On Mon, Mar 15, 2010 at 4:19 PM, Ryan 
mailto:hobbes...@gmail.com>> wrote:
I've searched for this, found KB articles and message board entries, made the 
necessary registry entries, and I'm still getting this error filling up my logs 
everyday. Anyone have any suggestions?


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Re: [Bes-admins] CDOCalendar::ProcessWindowsTimezoneInfo

[Jonathan Barker]

Which log file?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Ryan
Sent: Tuesday, March 16, 2010 12:46 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] CDOCalendar::ProcessWindowsTimezoneInfo

has anyone seen this in their logs???
On Mon, Mar 15, 2010 at 4:19 PM, Ryan 
mailto:hobbes...@gmail.com>> wrote:
I've searched for this, found KB articles and message board entries, made the 
necessary registry entries, and I'm still getting this error filling up my logs 
everyday. Anyone have any suggestions?

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Re: [Bes-admins] Filters on non-BES accounts

[Jonathan Barker]

It took me a while, but what's missing is a BES icon.  This appears to be fixed 
in BB OS 5, and I believe it's a setting in BES to set up a separate icon.

In our environment we've had a ton of issues with Exchange ActiveSync phones.  
Android doesn't support the two basic security functions correctly (passcode 
required, 1-hour timer before locking phone) and ends up not working.  This was 
a problem with iPone until they updated to support EAS better after a year.

After working with EAS, BES, and even a GoodLink server, I'm a firm believer 
that BlackBerry is the lesser of the evils...at least in a corporate 
environment.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Monday, March 15, 2010 12:25 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Filters on non-BES accounts

On Mon, 2010-03-15 at 14:57 -0400, Jonathan Barker wrote:
> Gmail over BIS is pretty bad.  This doesn't answer your questions but
> i suggest that you obtain the gmail BlacBerry application instead of
> gmail BIS integration.

Yeah.  I tried this before and didn't like it.  I think this is the
third try in hopes that it improved.  I don't like the gmail app much
better, though, at least it doesn't interfere with my BES mail.

Does anyone, besides me, think it is odd that BIS mail creates an icon
to filter for that account only, but BES mail stays in the unified
message app only?


>
> Any limitations that the gmail app has (such as selecting links in an
> email) I get around by just hitting the gmail over the browser.

I wish this was better.  I'm thinking Droid for my next personal phone;
I can access the personal mail from there.


--
Art Alexion
MIS

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Re: [Bes-admins] Filters on non-BES accounts

[Jonathan Barker]

Gmail over BIS is pretty bad.  This doesn't answer your questions but i suggest 
that you obtain the gmail BlacBerry application instead of gmail BIS 
integration.

Any limitations that the gmail app has (such as selecting links in an email) I 
get around by just hitting the gmail over the browser.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Monday, March 15, 2010 11:55 AM
To: A_List_for_BES_Admin's_to_discuss issues
Subject: [Bes-admins] Filters on non-BES accounts

Personal issue.  Are filters for BIS mail broken or incompatible with
otherwise BES attached phones?

I added a couple of personal accounts, and none of the filters seem to
work.  Filters always worked well with my BES account.  Tried setting on
either the phone or the web.  Neither worked.

Also, I tried using the gmail plugin from RIM on these accounts and
didn't see the threading that was promised.  When I first set up the
accounts, I got an email from BIS that it had recognized them as gmail
accounts.

Last, I can't get into the folders (labels), like I can with the BES
hosted exchange account.  Is BIS accessing the gmail accounts as POP
accounts instead of IMAP?  If so, how is it retrieving stuff that skips
the INBOX?



--
Art Alexion
Resources for Human Development, Inc.  215-951-0300 x3075
4700 Wissahickon Ave. a...@rhd.org
Philadelphia, PA 19144   267-615-3172

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Re: [Bes-admins] Blackberry Monitoring Database - ok to delete?

[Jonathan Barker]

Can't  you rename or backup the db?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Friday, March 12, 2010 7:29 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Blackberry Monitoring Database - ok to delete?

Hi all,

If I delete and recreate the Blackberry Monitoring Database, will we end up 
losing any statistics that have been gathered? I'm unsure whether message stats 
(total sent/received etc) are stored in the configuration or monitoring 
database.

Note that I'm asking this because I am unable to log in to BMS and think that 
recreating it will allow me to start from scratch as it were.

Thanks

Rucgard
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Re: [Bes-admins] Changing Device Passwords

[Jonathan Barker]

It's the OS level that matters, not the device.  I believe OS 4.5 and lower has 
the password in the Security sub menu, where the OS 4.6 and higher has it's own 
submenu.

FYI when you apply the IT policy and push it down, the users will be prompted 
to enter and confirm a New Password.  I'd suggest that you let them know this 
ahead of time and just push out the policy.  This will prevent the calls from 
going to the helpdesk.  I'd also advise them that if they go through the 10 
attempts that the device will wipe, and that if they need their password reset 
to contact the helpdesk/BES Admin.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, March 09, 2010 2:05 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Changing Device Passwords


I am getting ready to deploy an IT security policy requiring users to set a 
password on their devices. I am preparing  a document to instruct our helpdesk 
on how to instruct users to change their password. I personally have both a 
Bold 9000 and World Edition. I noticed the option to change the password is in 
a slightly different place on these 2 models.


Options, Security Options, Password, and select "Change Password".  (Blackberry 
Bold 9000)

OR

Options, Security,  General Settings, Press Menu button, and select "Change 
Password".  (Blackberry World Edition)

Can someone tell me if this is the only two variations or if there are many 
others depending on the models. We have tons of models and want to make sure 
the helpdesk is equipped to quickly help the user without looking it up each 
time. Short of proving a link to the user manual for each device, I wasn't sure 
of a clever way to handle this.

Thanks
Doreen Moller
Lead Analyst,  Infrastructure - Mobility
Schering-Plough Corp
908-473-3627 (Summit)
doreen.mol...@spcorp.com


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Re: [Bes-admins] SUPPORT WELCOMED

[Jonathan Barker]

My mother makes an amazing goulash that I can donate.

(I'll drop some cash in the bin later today.  Thanks for all the help.)

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of audit
Sent: Thursday, March 04, 2010 12:17 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] SUPPORT WELCOMED


either at www.dataoutages.com at the bottom or at
www.dataoutagenews.com on the side.

Thanks
audit

Quoting frank.tenn...@ic.gc.ca:

> Where and how?
>
> -Original Message-
> From: bes-admins-boun...@dataoutages.com
> [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of audit
> Sent: Thursday, March 4, 2010 3:09 PM
> To: bes-admins@dataoutages.com
> Subject: [Bes-admins] SUPPORT WELCOMED
>
>
> DataoutageNews is in a cash crunch
> For $1.00 at the local diner, you can buy a bottomless cup of coffee.
> At the local bookstore, a large three shot, double latte cappuccino is
> about $5.00. Ideally we?d like to see every DataoutageNews and lists
> subscriber sacrifice at least one or two days without his or her
> coffee to enable us to not only continue the work we?ve been doing,
> but improve our services.
>
> ?Keeping up with Blackberry outage related news is important in this
> business, and we have little time to troll the web for outage reports.
> Dataoutages is a great service to me.?
>
> ?This is the most informative mail list I have ever been on and have
> passed it on to many of my associates who share the same opinion.?
>
> ?The Dataoutage list is highly recommended, and probably more
> entertaining than most Blackberry Forums.?
>
> A donation of $1 to $5 isn?t a lot when you consider the work done
> behind the scenes here, such as dealing with Microsoft SMTPSVC,
> bounced mail, and dead addresses. Its no small feat filtering,
> formatting, and analyzing the reports that more than 5000 information
> security, homeland defense, and open source intelligence professionals
> depend on.
>
> We greatly appreciate any amount you?re willing to send out way, Thank
> you for your support!
>
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Re: [Bes-admins] BES Express - two servers on one mailbox

[Jonathan Barker]

Let's say you could in fact get it working...

The way BES operates, it put's a load on your E-mail server that is equivalent  
to 3 additional users.  By setting up a 2nd BES to hit the same mailboxes, you 
now have 6 users just from BES plus the one real user.

Can your E-mail environment handle that?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Tuesday, March 02, 2010 8:26 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] BES Express - two servers on one mailbox

Hi all

My gut feeling is no, but can you have two Blackberrys - one on BES and the 
other on BES Express - connecting to the same mailbox?

I know you can't have one Blackberry and two mailboxes, but with the new 
offering from RIM I'm wondering if 2 Blackberrys and one mailbox is possible :)

Richard
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Re: [Bes-admins] Sizing a BES 4.1.7 with 1091 users and Growing

[Jonathan Barker]

Using perfmon, see if you have a high average disk queue and if your system is 
paging.  With 1.8GB page and only 2GB physical memory, you may be paging a lot.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, February 11, 2010 8:04 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Sizing a BES 4.1.7 with 1091 users and Growing


Would you be able to give me a good rule of thumb to follow on this? I am 
running my BES in an Exchange 2003 environment, and the BES is running on 
VMware with a remote SQL database. Right now we only have 2GB RAM and a single 
Xeon 3.4GHZ processor allocated. I did see the CPU spiking at 100% quite a bit 
last week and it is using a 1.8GB page file. Attached is a screenshot of the 
performance monitor right now. Any advice on sizing would be greatly 
appreciated.

Thanks
Doreen


<>
Doreen Moller
Lead Analyst,  Infrastructure - Mobility
Schering-Plough Corp
908-473-3627 (Summit)
doreen.mol...@spcorp.com


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Re: [Bes-admins] anyone else seeing delays?

[Jonathan Barker]

OK thanks guys.  Seemed to be just a blip as Last Contact Time is back to with 
15 minutes for my users.  I'm going to sacrifice a goat to please the RIM 
network gods just in case.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Friday, February 05, 2010 10:33 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] anyone else seeing delays?

A lot of my users are getting delays for no reason.  Last Contact time is over 
15 minutes on a decent number of people, which is unusual for my environment.  
I'm checking with our Exchange admins now but just curious if anyone else is 
seeing this.  I'm in Los Angeles area.
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[Bes-admins] anyone else seeing delays?

[Jonathan Barker]

A lot of my users are getting delays for no reason.  Last Contact time is over 
15 minutes on a decent number of people, which is unusual for my environment.  
I'm checking with our Exchange admins now but just curious if anyone else is 
seeing this.  I'm in Los Angeles area.
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Re: [Bes-admins] Fresh install BES v5.0.1

[Jonathan Barker]

I think named pipes needs to be enabled for local access, TCP/IP for remote.  
Someone else will need to confirm, it's been a long time since my last SQL 
install and I'm not a SQL admin by any definition of the term.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Thursday, February 04, 2010 11:50 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Fresh install BES v5.0.1

Correct about blocking out local machine name on previous screenshot.

And it looks like named pipes & tcp/ip are both disabled.  Enable both?

[cid:image001.png@01CAA590.F2F61E50]

Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.com<http://www.papamurphys.com>

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jeff Peters
Sent: Thursday, February 04, 2010 11:41 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Fresh install BES v5.0.1

Launch SQL Server Configuration Manager instead of the Management Studio app 
(in all programs, sql server..)

Then select SQL Server network config on the left, then protocols, they will 
appear on the right.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Thursday, February 04, 2010 2:36 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Fresh install BES v5.0.1

Where do I find those settings?

Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.com<http://www.papamurphys.com>

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Thursday, February 04, 2010 11:34 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Fresh install BES v5.0.1

There's also something called named pipes and tcp/ip to allow access to the SQL 
db.  Maybe this needs to be enabled?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Thursday, February 04, 2010 11:30 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Fresh install BES v5.0.1

Questions asked:
Are you installing this as a local admin on that machine? using the BESADMIN 
account?
Are you logged in with a local Admin account? SQL Services Running? If you 
install the SQL Management Console, Can you connect to the SQL server using it?

Have you configured SQL security?

Answers:
I am logged in to the server using the BESAdmin user

SQL is running, I can connect to the SQL server using the SQL Management Studio 
using both Windows Authentication (BESAdmin user) as well as SQL authentication 
(sa user) <-- I assume this means that SQL security is working, but I also know 
what happens when you assume.

Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.com<http://www.papamurphys.com>






Consumer-voted "Best Pizza Chain in America" 2003-2009





Consumer-voted "Best Pizza Chain in America" 2003-2009


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Re: [Bes-admins] User Won't Enterprise Activate

[Jonathan Barker]

No, i've just activated two devices within the last hour.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
patrick_gal...@lincolnelectric.com
Sent: Friday, January 29, 2010 12:37 PM
To: A list for BES Admin's to discuss issues, etc.
Cc: A list for BES Admin's to discuss issues, etc.; 
bes-admins-boun...@dataoutages.com
Subject: Re: [Bes-admins] User Won't Enterprise Activate

I am having issues activating too. Any known problems?


Thank you,
Patrick Galvin

[cid:image001.gif@01CAA0E0.4F8587B0]


From:

Jonathan Barker 

To:

"A list for BES Admin's to discuss issues,  etc." 

Date:

01/29/2010 03:11 PM

Subject:

Re: [Bes-admins] User Won't Enterprise Activate

Sent by:

bes-admins-boun...@dataoutages.com





Here's my troubleshooting steps for activation problems:

1st thing I do is assign a static agent to the BES user account.  This seems to 
speed up the activation process.  YMMV.

Using the Enterprise Activation Readiness tool, confirm that the device is 
correctly provisioned by the carrier.  This tool is available to TSupport 
subscribers.

Login to the user's mailbox (not in cached mode) and then proceed with 
activation.  I make sure that the RIM NOC email is sent and removed from the 
user's mailbox.

Most of the time any problems are discovered in this process and include wrong 
carrier provisioning, spam filter issues, or multiple RIM NOC emails in the 
user's mailbox.

The last troubleshooting steps I take are performing a Reload on the BES user 
account, deleting, waiting 5 minutes, then recreating the BES user account, 
Performing a Register Now from the device Host Routing Table and finally wiping 
the device.


-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Friday, January 29, 2010 12:02 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] User Won't Enterprise Activate

My understanding is that PINs don't go through BES.

On Fri, 2010-01-29 at 12:53 -0500, Moller, Doreen wrote:
> cn you do that even if it is not activated?

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