Re: [WISPA] How much to charge for a truck roll
splice? We NEVER splice the cable. It's always new. marlon - Original Message - From: D. Ryan Spott rsp...@cspott.com To: WISPA General List wireless@wispa.org Sent: Saturday, April 18, 2009 10:39 AM Subject: Re: [WISPA] How much to charge for a truck roll Was it a labrador? I find labs eat cable more than any any other breed. I allow for one free splice then they pay for my time. ryan D. Ryan Spott rsp...@cspott.com On Apr 18, 2009, at 8:07 AM, Kurt Fankhauser wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
15 minute drive? Oh man. How cool would that be? I have 1.5 hour drives to both edges of the network. It's still just me too! marlon - Original Message - From: Brian Rohrbacher To: WISPA General List Sent: Sunday, April 19, 2009 12:49 PM Subject: Re: [WISPA] How much to charge for a truck roll I never used to charge for a lot of that stuff but then one day I said screw it. $75 for a service call. I had some complaints, started lowering the price for 5 minute repairs and decided on another change. I now do $50 service calls. I decided instead of getting complaints about $75 or lowering the price all the time because it's a quick fix that I'd be better off and have an easier time charging $50 all the time than $75 half the time. It has worked out nicely. No complaints and I don't feel like I'm screwing people (like $75 for a 5 minute job). Couple things to remember is my coverage area is pretty small. My office is in the middle so the drive time to any edge is not much more than 15 minutes. We're also mostly residental, so we don't need instant response. I can schedule a couple things in one area to make it efficient. Brian Kurt Fankhauser wrote: Oh my! We could never get away with charging anywhere near that! If we sent our customers a bill like that they would call up the bigger wisp in this area that is doing free installs and just switch. Not to mention the DSL here is $20/month. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Tom DeReggi Sent: Saturday, April 18, 2009 2:48 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll I think sometimes the provider shoots themselves in the foot, because they don't charge, when a customer would be perfectly willing to pay. For example, The second time a dogs eats a wire, as Kurt explained, I don't think most home owners would mind paying. In most cases we do repair/maintenance at NO Charge, for things that are our responsibilty, that we warrant to cover. And we'll give customers a break now and then, if they are an easy or long term customer of ours. But there is nothing wrong with charging, when its appropriate. Nothing less than $90, our 1 hour min.. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Josh Luthman j...@imaginenetworksllc.com To: WISPA General List wireless@wispa.org Sent: Saturday, April 18, 2009 11:23 AM Subject: Re: [WISPA] How much to charge for a truck roll Win:win:win situation! Cops around here...I'm going to leave this one be. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Sat, Apr 18, 2009 at 11:22 AM, Kurt Fankhauser k...@wavelinc.com wrote: Around here the cops would let you beat them up and still make them pay financially. *grins* Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Saturday, April 18, 2009 11:15 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Should have charged them the first time. If someone threw paint on your truck would you scrub it off or make them pay (financially pr physically)? On 4/18/09, Kurt Fankhauser k...@wavelinc.com wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch
Re: [WISPA] How much to charge for a truck roll
I've used cat5 couplers before and always end of having to go back and run a new wire so that's what I do from now. Also get to charge the customer more with the new wire. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Monday, April 20, 2009 11:30 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll splice? We NEVER splice the cable. It's always new. marlon - Original Message - From: D. Ryan Spott rsp...@cspott.com To: WISPA General List wireless@wispa.org Sent: Saturday, April 18, 2009 10:39 AM Subject: Re: [WISPA] How much to charge for a truck roll Was it a labrador? I find labs eat cable more than any any other breed. I allow for one free splice then they pay for my time. ryan D. Ryan Spott rsp...@cspott.com On Apr 18, 2009, at 8:07 AM, Kurt Fankhauser wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
I do new wire from radio to just inside the house, and splice. Kurt Fankhauser wrote: I've used cat5 couplers before and always end of having to go back and run a new wire so that's what I do from now. Also get to charge the customer more with the new wire. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Monday, April 20, 2009 11:30 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll splice? We NEVER splice the cable. It's always new. marlon - Original Message - From: "D. Ryan Spott" rsp...@cspott.com To: "WISPA General List" wireless@wispa.org Sent: Saturday, April 18, 2009 10:39 AM Subject: Re: [WISPA] How much to charge for a truck roll Was it a labrador? I find labs eat cable more than any any other breed. I allow for one free splice then they pay for my time. ryan D. Ryan Spott rsp...@cspott.com On Apr 18, 2009, at 8:07 AM, Kurt Fankhauser wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! htt
Re: [WISPA] How much to charge for a truck roll
It is usually chewed low, so we pull new cat 5 inside, the raise or cut the upper piece to under the eve, then use a small black plastic project box, $1.00, and a keystone or modular jack. That way, if they can't teach their dog manners, we have a easy spot to redo it. We don't use couplers at all, although in the project box it should also work. And we do charge for this. Chuck Profito 209-988-7388 CV-ACCESS, INC mailto:cprof...@cv-access.com cprof...@cv-access.com Providing High Speed Broadband to Rural Central California From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Brian Rohrbacher Sent: Monday, April 20, 2009 9:36 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll I do new wire from radio to just inside the house, and splice. Kurt Fankhauser wrote: I've used cat5 couplers before and always end of having to go back and run a new wire so that's what I do from now. Also get to charge the customer more with the new wire. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Monday, April 20, 2009 11:30 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll splice? We NEVER splice the cable. It's always new. marlon - Original Message - From: D. Ryan Spott mailto:rsp...@cspott.com rsp...@cspott.com To: WISPA General List mailto:wireless@wispa.org wireless@wispa.org Sent: Saturday, April 18, 2009 10:39 AM Subject: Re: [WISPA] How much to charge for a truck roll Was it a labrador? I find labs eat cable more than any any other breed. I allow for one free splice then they pay for my time. ryan D. Ryan Spott rsp...@cspott.com On Apr 18, 2009, at 8:07 AM, Kurt Fankhauser wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org
Re: [WISPA] How much to charge for a truck roll
I think I would put a lightning protector at that point and call it good. Brian Rohrbacher wrote: I do new wire from radio to just inside the house, and splice. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
I use these: http://www.arrisistore.com/product.php?pid=710865 I buy them from Graybar in boxes of 100. I figure this: my average run is around 30-150 feet. Ethernet is good for 300+/- feet @ 100/1000bt . I figure that if I mess up the twisted pair just a little bit in that 100 foot long cable I won't see a huge impact in my 4mb-10mb service and if I do, then I bet wrong and I am out time and some minor materials. All of the cable I pull is outdoor gel filled cable so everything is pretty aqua-phobic once I put electrical tape over the splice. I also offer the home owner the opportunity to put the cable behind a 2x4 screwed to the wall over the cable or to put it through some conduit to keep the dog off the cable. ryan Chuck Profito wrote: It is usually chewed low, so we pull new cat 5 inside, the raise or cut the upper piece to under the eve, then use a small black plastic project box, $1.00, and a keystone or modular jack. That way, if they can't teach their dog manners, we have a easy spot to redo it. We don't use couplers at all, although in the project box it should also work. And we do charge for this. Chuck Profito 209-988-7388 CV-ACCESS, INC mailto:cprof...@cv-access.com cprof...@cv-access.com Providing High Speed Broadband to Rural Central California From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Brian Rohrbacher Sent: Monday, April 20, 2009 9:36 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll I do new wire from radio to just inside the house, and splice. Kurt Fankhauser wrote: I've used cat5 couplers before and always end of having to go back and run a new wire so that's what I do from now. Also get to charge the customer more with the new wire. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Monday, April 20, 2009 11:30 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll splice? We NEVER splice the cable. It's always new. marlon - Original Message - From: D. Ryan Spott mailto:rsp...@cspott.com rsp...@cspott.com To: WISPA General List mailto:wireless@wispa.org wireless@wispa.org Sent: Saturday, April 18, 2009 10:39 AM Subject: Re: [WISPA] How much to charge for a truck roll Was it a labrador? I find labs eat cable more than any any other breed. I allow for one free splice then they pay for my time. ryan D. Ryan Spott rsp...@cspott.com On Apr 18, 2009, at 8:07 AM, Kurt Fankhauser wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org
Re: [WISPA] How much to charge for a truck roll
Oh my! We could never get away with charging anywhere near that! If we sent our customers a bill like that they would call up the bigger wisp in this area that is doing free installs and just switch. Not to mention the DSL here is $20/month. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Tom DeReggi Sent: Saturday, April 18, 2009 2:48 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll I think sometimes the provider shoots themselves in the foot, because they don't charge, when a customer would be perfectly willing to pay. For example, The second time a dogs eats a wire, as Kurt explained, I don't think most home owners would mind paying. In most cases we do repair/maintenance at NO Charge, for things that are our responsibilty, that we warrant to cover. And we'll give customers a break now and then, if they are an easy or long term customer of ours. But there is nothing wrong with charging, when its appropriate. Nothing less than $90, our 1 hour min.. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Josh Luthman j...@imaginenetworksllc.com To: WISPA General List wireless@wispa.org Sent: Saturday, April 18, 2009 11:23 AM Subject: Re: [WISPA] How much to charge for a truck roll Win:win:win situation! Cops around here...I'm going to leave this one be. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Sat, Apr 18, 2009 at 11:22 AM, Kurt Fankhauser k...@wavelinc.com wrote: Around here the cops would let you beat them up and still make them pay financially. *grins* Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Saturday, April 18, 2009 11:15 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Should have charged them the first time. If someone threw paint on your truck would you scrub it off or make them pay (financially pr physically)? On 4/18/09, Kurt Fankhauser k...@wavelinc.com wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX
Re: [WISPA] How much to charge for a truck roll
I never used to charge for a lot of that stuff but then one day I said screw it. $75 for a service call. I had some complaints, started lowering the price for 5 minute repairs and decided on another change. I now do $50 service calls. I decided instead of getting complaints about $75 or lowering the price all the time because it's a quick fix that I'd be better off and have an easier time charging $50 all the time than $75 half the time. It has worked out nicely. No complaints and I don't feel like I'm screwing people (like $75 for a 5 minute job). Couple things to remember is my coverage area is pretty small. My office is in the middle so the drive time to any edge is not much more than 15 minutes. We're also mostly residental, so we don't need instant response. I can schedule a couple things in one area to make it efficient. Brian Kurt Fankhauser wrote: Oh my! We could never get away with charging anywhere near that! If we sent our customers a bill like that they would call up the bigger wisp in this area that is doing free installs and just switch. Not to mention the DSL here is $20/month. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Tom DeReggi Sent: Saturday, April 18, 2009 2:48 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll I think sometimes the provider shoots themselves in the foot, because they don't charge, when a customer would be perfectly willing to pay. For example, The second time a dogs eats a wire, as Kurt explained, I don't think most home owners would mind paying. In most cases we do repair/maintenance at NO Charge, for things that are our responsibilty, that we warrant to cover. And we'll give customers a break now and then, if they are an easy or long term customer of ours. But there is nothing wrong with charging, when its appropriate. Nothing less than $90, our 1 hour min.. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Josh Luthman" j...@imaginenetworksllc.com To: "WISPA General List" wireless@wispa.org Sent: Saturday, April 18, 2009 11:23 AM Subject: Re: [WISPA] How much to charge for a truck roll Win:win:win situation! Cops around here...I'm going to leave this one be. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Sat, Apr 18, 2009 at 11:22 AM, Kurt Fankhauser k...@wavelinc.com wrote: Around here the cops would let you beat them up and still make them pay financially. *grins* Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Saturday, April 18, 2009 11:15 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Should have charged them the first time. If someone threw paint on your truck would you scrub it off or make them pay (financially pr physically)? On 4/18/09, Kurt Fankhauser k...@wavelinc.com wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others a
Re: [WISPA] How much to charge for a truck roll
I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
Try rubbing hot pepper on the cable after it's installed. On Apr 18, 2009, at 10:37 AM, Kurt Fankhauser wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
Same with pretty much everyone else we don't charge if it a problem with our gearhowever, if its a damaged cable, roofer damage, PC configuration, router configuration etc. We run a truck for 35.00 base fee and 65 per hour after the first half hour. On customers that require a move, i.e new house or need to move the gear its 100.00 minimum. Ryan On Sat, Apr 18, 2009 at 9:07 AM, Kurt Fankhauser k...@wavelinc.com wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
Should have charged them the first time. If someone threw paint on your truck would you scrub it off or make them pay (financially pr physically)? On 4/18/09, Kurt Fankhauser k...@wavelinc.com wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
Around here the cops would let you beat them up and still make them pay financially. *grins* Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Saturday, April 18, 2009 11:15 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Should have charged them the first time. If someone threw paint on your truck would you scrub it off or make them pay (financially pr physically)? On 4/18/09, Kurt Fankhauser k...@wavelinc.com wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
Win:win:win situation! Cops around here...I'm going to leave this one be. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Sat, Apr 18, 2009 at 11:22 AM, Kurt Fankhauser k...@wavelinc.com wrote: Around here the cops would let you beat them up and still make them pay financially. *grins* Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Saturday, April 18, 2009 11:15 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Should have charged them the first time. If someone threw paint on your truck would you scrub it off or make them pay (financially pr physically)? On 4/18/09, Kurt Fankhauser k...@wavelinc.com wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
Was it a labrador? I find labs eat cable more than any any other breed. I allow for one free splice then they pay for my time. ryan D. Ryan Spott rsp...@cspott.com On Apr 18, 2009, at 8:07 AM, Kurt Fankhauser wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
Yes it was a black lab. I've also had this happen to people that live out in the rural areas with no dogs so there may also be another animal that is doing it too. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of D. Ryan Spott Sent: Saturday, April 18, 2009 1:40 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Was it a labrador? I find labs eat cable more than any any other breed. I allow for one free splice then they pay for my time. ryan D. Ryan Spott rsp...@cspott.com On Apr 18, 2009, at 8:07 AM, Kurt Fankhauser wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
I think sometimes the provider shoots themselves in the foot, because they don't charge, when a customer would be perfectly willing to pay. For example, The second time a dogs eats a wire, as Kurt explained, I don't think most home owners would mind paying. In most cases we do repair/maintenance at NO Charge, for things that are our responsibilty, that we warrant to cover. And we'll give customers a break now and then, if they are an easy or long term customer of ours. But there is nothing wrong with charging, when its appropriate. Nothing less than $90, our 1 hour min.. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Josh Luthman j...@imaginenetworksllc.com To: WISPA General List wireless@wispa.org Sent: Saturday, April 18, 2009 11:23 AM Subject: Re: [WISPA] How much to charge for a truck roll Win:win:win situation! Cops around here...I'm going to leave this one be. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Sat, Apr 18, 2009 at 11:22 AM, Kurt Fankhauser k...@wavelinc.com wrote: Around here the cops would let you beat them up and still make them pay financially. *grins* Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Saturday, April 18, 2009 11:15 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Should have charged them the first time. If someone threw paint on your truck would you scrub it off or make them pay (financially pr physically)? On 4/18/09, Kurt Fankhauser k...@wavelinc.com wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http
[WISPA] How much to charge for a truck roll
I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
If it's our gear, there is no charge - it's supplied as part of the service. If it's their gear, we charge 99.00 for the first hour. It's rare we can't resolve the problem in an hour. If it's one of our business customers, we usually waive the first hour and just take care of them. __ Jerry Richardson airCloud Communications -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of my_em...@webjogger.net Sent: Thursday, April 16, 2009 12:52 PM To: WISPA General List Subject: [WISPA] How much to charge for a truck roll I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
Well, we don't charge a dime if it's problems on our equipment or our setup. We charge an install fee and maintain ownership of the equipment. If it's something on their computer, internal router, etc etc (stuff that we don't own or control) then it's $70 first hour, $50/hr after that. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of my_em...@webjogger.net Sent: Thursday, April 16, 2009 2:52 PM To: WISPA General List Subject: [WISPA] How much to charge for a truck roll I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
We own the gear, so no charge there. But $50 service call if it's their problem. Brian Jason Hensley wrote: Well, we don't charge a dime if it's problems on our equipment or our setup. We charge an install fee and maintain ownership of the equipment. If it's something on their computer, internal router, etc etc (stuff that we don't own or control) then it's $70 first hour, $50/hr after that. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of my_em...@webjogger.net Sent: Thursday, April 16, 2009 2:52 PM To: WISPA General List Subject: [WISPA] How much to charge for a truck roll I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
We never charge a fee if the problem is with the SU, cable, or power supply. *Unless* the customer caused the problem. Then $65-95/hour + material. Dan English Plexicomm - Internet Solutions d...@plexicomm.net | 1.866.759.4678 x103 Fax: 1.866.852.4688 | Emergency Support: 1.866.759.9713 -Original Message- From: my_em...@webjogger.net my_em...@webjogger.net To: WISPA General List wireless@wispa.org Date: 04/16/09 15:52 Subject: [WISPA] How much to charge for a truck roll I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
We warranty for a year and outside the year we charge $99/first hour and $65/hr there after billable in 15 minute increments. On Thu, Apr 16, 2009 at 12:59 PM, Travis Johnson t...@ida.net wrote: We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Andrew MacLeod Network Operations Manager Etheric Networks 877-541-3905 amacl...@ethericnetworks.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
We saw a high failure rate on Breezecom power supplies as well. Didn't seem to matter if they were on a UPS or not. I think they just overheat and bake themselves. __ Jerry Richardson airCloud Communications -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of my_em...@webjogger.net Sent: Thursday, April 16, 2009 2:27 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Thanks for the info guys. We have a lot of cases where the power supply goes bad. Is that classified as being caused by the customer? Out where are, the power fluctuates a lot. We encourage people to get a UPS, but not all do. -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 Plexicomm Admin wrote: We never charge a fee if the problem is with the SU, cable, or power supply. *Unless* the customer caused the problem. Then $65-95/hour + material. Dan English Plexicomm - Internet Solutions d...@plexicomm.net | 1.866.759.4678 x103 Fax: 1.866.852.4688 | Emergency Support: 1.866.759.9713 -Original Message- From: my_em...@webjogger.net my_em...@webjogger.net To: WISPA General List wireless@wispa.org Date: 04/16/09 15:52 Subject: [WISPA] How much to charge for a truck roll I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] How much to charge for a truck roll
We charge $80/hr, 1/2 hr minimum, including 1-way drive time. Mark Nash UnwiredWest 78 Centennial Loop Suite E Eugene, OR 97401 541-998- 541-998-5599 fax http://www.unwiredwest.com - Original Message - From: Josh Luthman j...@imaginenetworksllc.com To: WISPA General List wireless@wispa.org Sent: Thursday, April 16, 2009 2:40 PM Subject: Re: [WISPA] How much to charge for a truck roll The power supply is going to be a really big argument, I think. Personally, we take care of that cost (as it is in essence part of the SU/SM/CPE). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Thu, Apr 16, 2009 at 5:31 PM, Jerry Richardson jrichard...@aircloud.comwrote: We saw a high failure rate on Breezecom power supplies as well. Didn't seem to matter if they were on a UPS or not. I think they just overheat and bake themselves. __ Jerry Richardson airCloud Communications -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of my_em...@webjogger.net Sent: Thursday, April 16, 2009 2:27 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Thanks for the info guys. We have a lot of cases where the power supply goes bad. Is that classified as being caused by the customer? Out where are, the power fluctuates a lot. We encourage people to get a UPS, but not all do. -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 Plexicomm Admin wrote: We never charge a fee if the problem is with the SU, cable, or power supply. *Unless* the customer caused the problem. Then $65-95/hour + material. Dan English Plexicomm - Internet Solutions d...@plexicomm.net | 1.866.759.4678 x103 Fax: 1.866.852.4688 | Emergency Support: 1.866.759.9713 -Original Message- From: my_em...@webjogger.net my_em...@webjogger.net To: WISPA General List wireless@wispa.org Date: 04/16/09 15:52 Subject: [WISPA] How much to charge for a truck roll I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join
Re: [WISPA] How much to charge for a truck roll
Also, a lot of it depends on your competition. If you have no one to compete against, you can really stick it to the customer, charge for everything. If there are other wisps, cable, dsl, you might have to take more of a hit not to lose your subscriber. Brian Mark Nash wrote: We charge $80/hr, 1/2 hr minimum, including 1-way drive time. Mark Nash UnwiredWest 78 Centennial Loop Suite E Eugene, OR 97401 541-998- 541-998-5599 fax http://www.unwiredwest.com - Original Message - From: "Josh Luthman" j...@imaginenetworksllc.com To: "WISPA General List" wireless@wispa.org Sent: Thursday, April 16, 2009 2:40 PM Subject: Re: [WISPA] How much to charge for a truck roll The power supply is going to be a really big argument, I think. Personally, we take care of that cost (as it is in essence part of the SU/SM/CPE). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Thu, Apr 16, 2009 at 5:31 PM, Jerry Richardson jrichard...@aircloud.comwrote: We saw a high failure rate on Breezecom power supplies as well. Didn't seem to matter if they were on a UPS or not. I think they just overheat and bake themselves. __ Jerry Richardson airCloud Communications -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of my_em...@webjogger.net Sent: Thursday, April 16, 2009 2:27 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Thanks for the info guys. We have a lot of cases where the power supply goes bad. Is that classified as being caused by the customer? Out where are, the power fluctuates a lot. We encourage people to get a UPS, but not all do. -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 Plexicomm Admin wrote: We never charge a fee if the problem is with the SU, cable, or power supply. *Unless* the customer caused the problem. Then $65-95/hour + material. Dan English Plexicomm - Internet Solutions d...@plexicomm.net | 1.866.759.4678 x103 Fax: 1.866.852.4688 | Emergency Support: 1.866.759.9713 -Original Message- From: "my_em...@webjogger.net" my_em...@webjogger.net To: WISPA General List wireless@wispa.org Date: 04/16/09 15:52 Subject: [WISPA] How much to charge for a truck roll I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join
Re: [WISPA] How much to charge for a truck roll
If it's our gear we don't charge. If it's there gear I'll usually hit them for $50. Half that if it was a 5 minute fix. marlon - Original Message - From: my_em...@webjogger.net To: WISPA General List wireless@wispa.org Sent: Thursday, April 16, 2009 12:51 PM Subject: [WISPA] How much to charge for a truck roll I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
