date:20180427

At 10 pm? Your 24x7 payroll has to be insane

On Fri, Apr 27, 2018, 5:24 PM Matt Hoppes 
wrote:

> Except it’s a $0 cost of acquisition when done in house.
>
> The phone person was already there and can be doing other things while
> talking to the customer.
>
> And I’ve yet to have out of house have the same quality as in house.
>
> On Apr 27, 2018, at 17:44, Mike Hammett  wrote:
>
> I get single digits and all of my calls 24/7 go to SP. Darin gets one a
> month. Someone needs to stop putting Matt's number on bathroom stalls or
> Matt needs to be happy people are calling to order service. A $7 (his
> number) cost of acquisition is great.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions 
> 
> 
> 
> 
> Midwest Internet Exchange 
> 
> 
> 
> The Brothers WISP 
> 
>
>
> 
> --
> *From: *"Seth Mattinen" 
> *To: *af@afmug.com
> *Sent: *Friday, April 27, 2018 4:42:51 PM
> *Subject: *Re: [AFMUG] After Hours Tech Support
>
> On 4/27/18 14:41, Mike Hammett wrote:
> > Then I wouldn't worry about it.
>
> I think he's saying adding all the non-legit calls would exceed the
> monthly minimum and he doesn't want to pay for those?
>
>

Re: [AFMUG] Timer for 12v DC

2018-04-27 Thread Lewis Bergman

Check it the timer.shop they have tons of this stuff.

On Fri, Apr 27, 2018, 6:47 PM Jon Lee  wrote:

> Might need a second HD relay but this would work http://a.co/93rnS3u
>
> -Jon
>
> On Fri, Apr 27, 2018 at 10:48 AM, Darin Steffl 
> wrote:
>
>> Hello.
>>
>> We have a timer for DC power in our vans that we run the inverters off.
>> The time can only be programmed for on/off times.
>>
>> I'm looking for something more like a 1 or 2 hours duration timer where
>> you hit a button or turn a knob and it will only stay on for that duration,
>> then turn off. Like a bathroom fan/light thing for for 12v DC
>>
>> Any recommendations?
>>
>
>
>
> --
> Jon Lee
> Off-Grid Networks
> c.928.793.2972
>

[AFMUG] Calix B6 - v6.2

Does anyone have Calix B6 firmware? Version 6.2? 

They've been trying for two weeks to find Version 6.2 that isn't for the 
B6-322, but they haven't been successful yet. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread CBB - Jay Fuller

but they're doing advertising like it should be done.  always keep the brand 
"out there, in your face"
that gets them business...

  - Original Message - 
  From: Matt Hoppes 
  To: af@afmug.com 
  Sent: Friday, April 27, 2018 5:50 PM
  Subject: Re: [AFMUG] After Hours Tech Support

  And that’s why we are lean and they aren’t. Xfinity just put a huge show room 
in near us. 

  Really?  How about kill the show room, stop with the ads all over the place 
and just run a reasonably priced network. 

  On Apr 27, 2018, at 18:28, Mike Hammett  wrote:

*yawn* Ask Comcast, AT, or Verizon what their cost of acquisition is. 
It's probably at least that per customer.

-
Mike Hammett
Intelligent Computing Solutions

Midwest Internet Exchange

The Brothers WISP

From: "Matt Hoppes" 
To: af@afmug.com
Sent: Friday, April 27, 2018 5:27:04 PM
Subject: Re: [AFMUG] After Hours Tech Support

Multiply that over 40 installs a month and that’s $280 at that rate. 

We run a very very lean very well oiled ship. 

On Apr 27, 2018, at 18:25, Mike Hammett  wrote:

  Leave it to Matt to complain about a $7 cost of acquisition.

  -
  Mike Hammett
  Intelligent Computing Solutions

  Midwest Internet Exchange

  The Brothers WISP

--

  From: "Matt Hoppes" 
  To: af@afmug.com
  Sent: Friday, April 27, 2018 5:23:56 PM
  Subject: Re: [AFMUG] After Hours Tech Support

  Except it’s a $0 cost of acquisition when done in house. 

  The phone person was already there and can be doing other things while 
talking to the customer. 

  And I’ve yet to have out of house have the same quality as in house. 

  On Apr 27, 2018, at 17:44, Mike Hammett  wrote:

I get single digits and all of my calls 24/7 go to SP. Darin gets one a 
month. Someone needs to stop putting Matt's number on bathroom stalls or Matt 
needs to be happy people are calling to order service. A $7 (his number) cost 
of acquisition is great.

-
Mike Hammett
Intelligent Computing Solutions

Midwest Internet Exchange

The Brothers WISP

From: "Seth Mattinen" 
To: af@afmug.com
Sent: Friday, April 27, 2018 4:42:51 PM
Subject: Re: [AFMUG] After Hours Tech Support

On 4/27/18 14:41, Mike Hammett wrote:
> Then I wouldn't worry about it.

I think he's saying adding all the non-legit calls would exceed the 
monthly minimum and he doesn't want to pay for those?

Re: [AFMUG] Timer for 12v DC

2018-04-27 Thread Jon Lee

Might need a second HD relay but this would work http://a.co/93rnS3u

-Jon

On Fri, Apr 27, 2018 at 10:48 AM, Darin Steffl 
wrote:

> Hello.
>
> We have a timer for DC power in our vans that we run the inverters off.
> The time can only be programmed for on/off times.
>
> I'm looking for something more like a 1 or 2 hours duration timer where
> you hit a button or turn a knob and it will only stay on for that duration,
> then turn off. Like a bathroom fan/light thing for for 12v DC
>
> Any recommendations?
>



-- 
Jon Lee
Off-Grid Networks
c.928.793.2972

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread CBB - Jay Fuller

we don't have buttons...

  - Original Message - 
  From: Matt Hoppes 
  To: af@afmug.com ; Leroy Koglin 
  Sent: Friday, April 27, 2018 3:01 PM
  Subject: Re: [AFMUG] After Hours Tech Support

  Not arguing... asking

  How do you handle the customers that just mash buttons?

  I just walked to take trash out of the office and the phone rings "Tech 
  Support", I answer it and it's someone wanting to get service.  I have 
  no idea why he chose Support.  Maybe he just thought he could get some 
  technical questions answered there better, maybe no one picked up the 
  sales line.

  These are the issues (amongst a few others) that keep me from ever 
  outsourcing.

  I don't want a customer to have to be transferred to be helped, and I 
  don't want to pay the per call fee to someone like SP or GTC for a 
  billing or sales call.

  On 4/27/18 3:58 PM, Leroy Koglin wrote:
  > If you want to outsource calls we are very happy with ServerPlus. Any 
  > escalations are handled by our techs. After hours and weekends are 
  > on-call schedules for our techs. We pay an on-call stipend for them to 
  > be available plus their hourly rate for any work performed. We use our 
  > same tech's that work during the week so weekend working from home 
  > usually gets them a little overtime.
  > 
  > Leroy
  > 
  > 
  > 
  > 
  > On 4/25/2018 7:39 PM, Matt wrote:
  >> How or what do you pay an employee to either answer phone calls or
  >> return voicemails after hours or on weekends?
  >>
  >

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread CBB - Jay Fuller


what kind of todo tasks around the office?

  - Original Message - 
  From: Brian Sullivan 
  To: af@afmug.com 
  Sent: Friday, April 27, 2018 12:33 PM
  Subject: Re: [AFMUG] After Hours Tech Support


  We are open until 12AM M-F. New customer's are happy to hear this.
  Between calls the tech's have a list of tasks to-do around the office. 
  Hourly wages, entry level position.

  On 4/27/2018 11:27 AM, Paul Stewart wrote:
  > If you answer calls and return voicemails after hours you set expectation 
that you always will … so if those calls are important enough (and only you 
would know) then why not offer extended hours instead?  What I’m suggesting is 
sticking to published business hours and/or adjusting them to meet your 
customers needs.
  >
  >> On Apr 25, 2018, at 7:39 PM, Matt  wrote:
  >>
  >> How or what do you pay an employee to either answer phone calls or
  >> return voicemails after hours or on weekends?

[AFMUG] OT: Chinese Robo calls

2018-04-27 Thread Bill Prince



Both my wife & have been getting these for a few weeks now, and I just 
heard on PBS that it seems to be "trending" now. They announced they 
will have a feature on it on Monday. I think it will be between 2 and 3 
PM here locally. Have no idea when it might come around on the guitar in 
other necks of the woods.




--

bp

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Darin Steffl

I get why they do a retail store. People still like going to stores it
seems, particularly for cell phones. Maybe not so much for internet but our
customers like paying their bill in person. Far fewer come in for actual
new service but it does happen.



On Fri, Apr 27, 2018, 8:50 PM Matt Hoppes 
wrote:

> And that’s why we are lean and they aren’t. Xfinity just put a huge show
> room in near us.
>
> Really?  How about kill the show room, stop with the ads all over the
> place and just run a reasonably priced network.
>
> On Apr 27, 2018, at 18:28, Mike Hammett  wrote:
>
> *yawn* Ask Comcast, AT, or Verizon what their cost of acquisition is.
> It's probably at least that per customer.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions 
> 
> 
> 
> 
> Midwest Internet Exchange 
> 
> 
> 
> The Brothers WISP 
> 
>
>
> 
> --
> *From: *"Matt Hoppes" 
> *To: *af@afmug.com
> *Sent: *Friday, April 27, 2018 5:27:04 PM
> *Subject: *Re: [AFMUG] After Hours Tech Support
>
> Multiply that over 40 installs a month and that’s $280 at that rate.
>
> We run a very very lean very well oiled ship.
>
> On Apr 27, 2018, at 18:25, Mike Hammett  wrote:
>
> Leave it to Matt to complain about a $7 cost of acquisition.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions 
> 
> 
> 
> 
> Midwest Internet Exchange 
> 
> 
> 
> The Brothers WISP 
> 
>
>
> 
> --
> *From: *"Matt Hoppes" 
> *To: *af@afmug.com
> *Sent: *Friday, April 27, 2018 5:23:56 PM
> *Subject: *Re: [AFMUG] After Hours Tech Support
>
> Except it’s a $0 cost of acquisition when done in house.
>
> The phone person was already there and can be doing other things while
> talking to the customer.
>
> And I’ve yet to have out of house have the same quality as in house.
>
> On Apr 27, 2018, at 17:44, Mike Hammett  wrote:
>
> I get single digits and all of my calls 24/7 go to SP. Darin gets one a
> month. Someone needs to stop putting Matt's number on bathroom stalls or
> Matt needs to be happy people are calling to order service. A $7 (his
> number) cost of acquisition is great.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions 
> 
> 
> 
> 
> Midwest Internet Exchange 
> 
> 
> 
> The Brothers WISP 
> 
>
>
> 
> --
> *From: *"Seth Mattinen" 
> *To: *af@afmug.com
> *Sent: *Friday, April 27, 2018 4:42:51 PM
> *Subject: *Re: [AFMUG] After Hours Tech Support
>
> On 4/27/18 14:41, Mike Hammett wrote:
> > Then I wouldn't worry about it.
>
> I think he's saying adding all the non-legit calls would exceed the
> monthly minimum and he doesn't want to pay for those?
>
>
>
>

Re: [AFMUG] After Hours Tech Support

And that’s why we are lean and they aren’t. Xfinity just put a huge show room 
in near us. 

Really?  How about kill the show room, stop with the ads all over the place and 
just run a reasonably priced network. 

> On Apr 27, 2018, at 18:28, Mike Hammett  wrote:
> 
> *yawn* Ask Comcast, AT, or Verizon what their cost of acquisition is. It's 
> probably at least that per customer.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" 
> To: af@afmug.com
> Sent: Friday, April 27, 2018 5:27:04 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> Multiply that over 40 installs a month and that’s $280 at that rate. 
> 
> We run a very very lean very well oiled ship. 
> 
> On Apr 27, 2018, at 18:25, Mike Hammett  wrote:
> 
> Leave it to Matt to complain about a $7 cost of acquisition.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" 
> To: af@afmug.com
> Sent: Friday, April 27, 2018 5:23:56 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> Except it’s a $0 cost of acquisition when done in house. 
> 
> The phone person was already there and can be doing other things while 
> talking to the customer. 
> 
> And I’ve yet to have out of house have the same quality as in house. 
> 
> On Apr 27, 2018, at 17:44, Mike Hammett  wrote:
> 
> I get single digits and all of my calls 24/7 go to SP. Darin gets one a 
> month. Someone needs to stop putting Matt's number on bathroom stalls or Matt 
> needs to be happy people are calling to order service. A $7 (his number) cost 
> of acquisition is great.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Seth Mattinen" 
> To: af@afmug.com
> Sent: Friday, April 27, 2018 4:42:51 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> On 4/27/18 14:41, Mike Hammett wrote:
> > Then I wouldn't worry about it.
> 
> I think he's saying adding all the non-legit calls would exceed the 
> monthly minimum and he doesn't want to pay for those?
> 
> 
>

Re: [AFMUG] After Hours Tech Support

*yawn* Ask Comcast, AT, or Verizon what their cost of acquisition is. It's 
probably at least that per customer. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Matt Hoppes"  
To: af@afmug.com 
Sent: Friday, April 27, 2018 5:27:04 PM 
Subject: Re: [AFMUG] After Hours Tech Support 



Multiply that over 40 installs a month and that’s $280 at that rate. 


We run a very very lean very well oiled ship. 

On Apr 27, 2018, at 18:25, Mike Hammett < af...@ics-il.net > wrote: 





Leave it to Matt to complain about a $7 cost of acquisition. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Matt Hoppes" < mattli...@rivervalleyinternet.net > 
To: af@afmug.com 
Sent: Friday, April 27, 2018 5:23:56 PM 
Subject: Re: [AFMUG] After Hours Tech Support 



Except it’s a $0 cost of acquisition when done in house. 


The phone person was already there and can be doing other things while talking 
to the customer. 


And I’ve yet to have out of house have the same quality as in house. 

On Apr 27, 2018, at 17:44, Mike Hammett < af...@ics-il.net > wrote: 





I get single digits and all of my calls 24/7 go to SP. Darin gets one a month. 
Someone needs to stop putting Matt's number on bathroom stalls or Matt needs to 
be happy people are calling to order service. A $7 (his number) cost of 
acquisition is great. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Seth Mattinen" < se...@rollernet.us > 
To: af@afmug.com 
Sent: Friday, April 27, 2018 4:42:51 PM 
Subject: Re: [AFMUG] After Hours Tech Support 

On 4/27/18 14:41, Mike Hammett wrote: 
> Then I wouldn't worry about it. 

I think he's saying adding all the non-legit calls would exceed the 
monthly minimum and he doesn't want to pay for those?

Re: [AFMUG] After Hours Tech Support

Multiply that over 40 installs a month and that’s $280 at that rate. 

We run a very very lean very well oiled ship. 

> On Apr 27, 2018, at 18:25, Mike Hammett  wrote:
> 
> Leave it to Matt to complain about a $7 cost of acquisition.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" 
> To: af@afmug.com
> Sent: Friday, April 27, 2018 5:23:56 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> Except it’s a $0 cost of acquisition when done in house. 
> 
> The phone person was already there and can be doing other things while 
> talking to the customer. 
> 
> And I’ve yet to have out of house have the same quality as in house. 
> 
> On Apr 27, 2018, at 17:44, Mike Hammett  wrote:
> 
> I get single digits and all of my calls 24/7 go to SP. Darin gets one a 
> month. Someone needs to stop putting Matt's number on bathroom stalls or Matt 
> needs to be happy people are calling to order service. A $7 (his number) cost 
> of acquisition is great.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Seth Mattinen" 
> To: af@afmug.com
> Sent: Friday, April 27, 2018 4:42:51 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> On 4/27/18 14:41, Mike Hammett wrote:
> > Then I wouldn't worry about it.
> 
> I think he's saying adding all the non-legit calls would exceed the 
> monthly minimum and he doesn't want to pay for those?
> 
>

Re: [AFMUG] After Hours Tech Support

Leave it to Matt to complain about a $7 cost of acquisition. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Matt Hoppes"  
To: af@afmug.com 
Sent: Friday, April 27, 2018 5:23:56 PM 
Subject: Re: [AFMUG] After Hours Tech Support 



Except it’s a $0 cost of acquisition when done in house. 


The phone person was already there and can be doing other things while talking 
to the customer. 


And I’ve yet to have out of house have the same quality as in house. 

On Apr 27, 2018, at 17:44, Mike Hammett < af...@ics-il.net > wrote: 





I get single digits and all of my calls 24/7 go to SP. Darin gets one a month. 
Someone needs to stop putting Matt's number on bathroom stalls or Matt needs to 
be happy people are calling to order service. A $7 (his number) cost of 
acquisition is great. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Seth Mattinen" < se...@rollernet.us > 
To: af@afmug.com 
Sent: Friday, April 27, 2018 4:42:51 PM 
Subject: Re: [AFMUG] After Hours Tech Support 

On 4/27/18 14:41, Mike Hammett wrote: 
> Then I wouldn't worry about it. 

I think he's saying adding all the non-legit calls would exceed the 
monthly minimum and he doesn't want to pay for those?

Re: [AFMUG] After Hours Tech Support

Except it’s a $0 cost of acquisition when done in house. 

The phone person was already there and can be doing other things while talking 
to the customer. 

And I’ve yet to have out of house have the same quality as in house. 

> On Apr 27, 2018, at 17:44, Mike Hammett  wrote:
> 
> I get single digits and all of my calls 24/7 go to SP. Darin gets one a 
> month. Someone needs to stop putting Matt's number on bathroom stalls or Matt 
> needs to be happy people are calling to order service. A $7 (his number) cost 
> of acquisition is great.
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Seth Mattinen" 
> To: af@afmug.com
> Sent: Friday, April 27, 2018 4:42:51 PM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> On 4/27/18 14:41, Mike Hammett wrote:
> > Then I wouldn't worry about it.
> 
> I think he's saying adding all the non-legit calls would exceed the 
> monthly minimum and he doesn't want to pay for those?
>

Re: [AFMUG] After Hours Tech Support

Exactly. 

> On Apr 27, 2018, at 17:42, Seth Mattinen  wrote:
> 
>> On 4/27/18 14:41, Mike Hammett wrote:
>> Then I wouldn't worry about it.
> 
> I think he's saying adding all the non-legit calls would exceed the monthly 
> minimum and he doesn't want to pay for those?

Re: [AFMUG] After Hours Tech Support

I get single digits and all of my calls 24/7 go to SP. Darin gets one a month. 
Someone needs to stop putting Matt's number on bathroom stalls or Matt needs to 
be happy people are calling to order service. A $7 (his number) cost of 
acquisition is great. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Seth Mattinen"  
To: af@afmug.com 
Sent: Friday, April 27, 2018 4:42:51 PM 
Subject: Re: [AFMUG] After Hours Tech Support 

On 4/27/18 14:41, Mike Hammett wrote: 
> Then I wouldn't worry about it. 

I think he's saying adding all the non-legit calls would exceed the 
monthly minimum and he doesn't want to pay for those?

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Seth Mattinen


On 4/27/18 14:41, Mike Hammett wrote:

Then I wouldn't worry about it.


I think he's saying adding all the non-legit calls would exceed the 
monthly minimum and he doesn't want to pay for those?

Re: [AFMUG] After Hours Tech Support

So confused. 

My mind is made up. 

> On Apr 27, 2018, at 17:10, Darin Steffl  wrote:
> 
> Matt,
> 
> Every time you send an email on this, I wonder if your customers are actually 
> as bad as you say because our customers simply aren't this bad. We have two 
> options, press 1 for tech support, press 2 for sales, billing, or any other 
> questions. 
> 
> During business hours, both options ring in house and go to voicemail if we 
> don't answer. Only after our office is closed do we send tech support calls 
> to serverplus. Our option 2 which is everything besides tech support 
> continues to voicemail after hours. 
> 
> This system seems to work really well for us and we almost never (once a 
> month tops) get a sales call that goes to serverplus because they selected 
> the wrong option. 
> 
> Politely, please make up your mind or stop asking the same question every 
> couple weeks. Serverplus is fine. Either train your customers to be better at 
> selecting options, change your IVR to something easier like two options that 
> we use, or leave the ISP business if it bothers you this much. 
> 
> Sorry to be harsh but you need to make up your mind. 
> 
>> On Fri, Apr 27, 2018, 6:57 PM Mike Hammett  wrote:
>> I think you've spent more time trying to avoid it than problems you'd have 
>> once doing it.
>> 
>> 
>> 
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> 
>> Midwest Internet Exchange
>> 
>> The Brothers WISP
>> 
>> 
>> 
>> 
>> From: "Matt Hoppes" 
>> To: af@afmug.com, "Steve Jones" 
>> Sent: Friday, April 27, 2018 3:41:14 PM
>> Subject: Re: [AFMUG] After Hours Tech Support
>> 
>> No not 72... but we get those, the vendor looking for someone, someone 
>> called earlier wanting to get service.
>> 
>> You can only hold hands so much.
>> 
>> On 4/27/18 4:27 PM, Steve Jones wrote:
>> > youre getting 72 of those calls a day? you might want to start training 
>> > your customers
>> > 
>> > 
>> > On Fri, Apr 27, 2018 at 3:23 PM, Matt Hoppes 
>> > > > > wrote:
>> > 
>> > Here's another $7 that would have gone down the drain... just got
>> > this call:
>> > 
>> > "Is my Internet on?   I can't make phone calls with my phone and it
>> > wasn't working on the WiFi at work today".
>> > 
>> > Um, that has absolutely nothing to do with your Internet through
>> > us, you'll need to contact StraightTalk.  Your modem and router are
>> > up and on-line.
>> > 
>> > On 4/27/18 4:18 PM, Mike Hammett wrote:
>> > 
>> > I pay ServerPlus to do it for me. Easy Peasy.
>> > 
>> > 
>> > 
>> > -
>> > Mike Hammett
>> > Intelligent Computing Solutions 
>> > > > 
>> > >> > 
>> > >> > 
>> > >> > >
>> > Midwest Internet Exchange 
>> > > > 
>> > >> > 
>> > >> > >
>> > The Brothers WISP > > >
>> > > > >
>> > 
>> > 
>> > > > >
>> > 
>> > 
>> > *From: *"Matt" > > >
>> > *To: *af@afmug.com 
>> > *Sent: *Wednesday, April 25, 2018 6:39:31 PM
>> > *Subject: *[AFMUG] After Hours Tech Support
>> > 
>> > How or what do you pay an employee to either answer phone calls or
>> > return voicemails after hours or on weekends?
>> > 
>> > 
>>

Re: [AFMUG] After Hours Tech Support

Then I wouldn't worry about it. 

- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

- Original Message -

From: "Matt Hoppes"  
To: af@afmug.com 
Sent: Friday, April 27, 2018 4:40:14 PM 
Subject: Re: [AFMUG] After Hours Tech Support 

Not legit support calls. No. 

On Apr 27, 2018, at 17:10, Mike Hammett < af...@ics-il.net > wrote: 

You get enough calls in a month to go over their monthly minimum? 

- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

- Original Message -

From: "Matt Hoppes" < mattli...@rivervalleyinternet.net > 
To: af@afmug.com 
Sent: Friday, April 27, 2018 11:29:32 AM 
Subject: Re: [AFMUG] After Hours Tech Support 

They sometimes have questions unrelated to my service. No way I’m paying a call 
center somewhere for that. 

That was one of my biggest issues with out sourcing. 

However, for example, we had a guy call the customer service line last night at 
8:30. Didn’t leave a message. Called right back and chose support. I didn’t 
answer it. Left a message saying he was moving and wanted to schedule the move. 

Customer service closed at 6. Support is open until 9. 

The button mashers will drive you broke. 

And if the customer had a question unrelated to my service I definitely don’t 
want to pay someone to take the call. 

If the issue is a major down - we know about it from alarming 24x7. 

Our voicemail includes instructions on how to power cycle. 

Anything else - customer is paying for residential services. They can leave a 
message. Some don’t. That shows the issue wasn’t even really important to them. 
And they never call back either. They either figured it out, or it became 
irrelevant. 

I’ve thought (though won’t) about routing all support calls to voicemail to 
weed out the non important calls. 

And as I’ve talked about in other threads - I used the several hundred I would 
have paid outsourced and hired an employee. 

Now during the day I have my own level1 support person who also doubles as 
billing, sales, office staff, Tower hand, and part time installer. 

On Apr 25, 2018, at 23:41, Steve Jones < thatoneguyst...@gmail.com > wrote: 

Odd your customers never have questions unrelated to your service hoppes. 

Anyhow in real life, what alternatives are there to serverplus that are similar 
in scope and cost? Funny this thread showed up considering was coming here to 
ask the specific question. 

OP, if youre looking for some input on certain outsourced callcenter, i have 
some offlist advice. 

On Wed, Apr 25, 2018, 7:21 PM Matt Hoppes < mattli...@rivervalleyinternet.net > 
wrote: 

We don’t. We keep the network and customers running well enough there really 
aren’t many support calls in general - let alone at night. 

> On Apr 25, 2018, at 19:39, Matt < matt.mailingli...@gmail.com > wrote: 
> 
> How or what do you pay an employee to either answer phone calls or 
> return voicemails after hours or on weekends?

Re: [AFMUG] After Hours Tech Support

Not legit support calls. No. 

> On Apr 27, 2018, at 17:10, Mike Hammett  wrote:
> 
> You get enough calls in a month to go over their monthly minimum?
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" 
> To: af@afmug.com
> Sent: Friday, April 27, 2018 11:29:32 AM
> Subject: Re: [AFMUG] After Hours Tech Support
> 
> They sometimes have questions unrelated to my service. No way I’m paying a 
> call center somewhere for that. 
> 
> That was one of my biggest issues with out sourcing. 
> 
> However, for example, we had a guy call the customer service line last night 
> at 8:30. Didn’t leave a message. Called right back and chose support. I 
> didn’t answer it. Left a message saying he was moving and wanted to schedule 
> the move. 
> 
> Customer service closed at 6. Support is open until 9. 
> 
> The button mashers will drive you broke. 
> 
> And if the customer had a question unrelated to my service I definitely don’t 
> want to pay someone to take the call. 
> 
> If the issue is a major down - we know about it from alarming 24x7. 
> 
> Our voicemail includes instructions on how to power cycle. 
> 
> Anything else - customer is paying for residential services. They can leave a 
> message. Some don’t. That shows the issue wasn’t even really important to 
> them. And they never call back either. They either figured it out, or it 
> became irrelevant. 
> 
> I’ve thought (though won’t) about routing all support calls to voicemail to 
> weed out the non important calls. 
> 
> And as I’ve talked about in other threads - I used the several hundred I 
> would have paid outsourced and hired an employee. 
> 
> Now during the day I have my own level1 support person who also doubles as 
> billing, sales, office staff, Tower hand, and part time installer. 
> 
> On Apr 25, 2018, at 23:41, Steve Jones  wrote:
> 
> Odd your customers never have questions unrelated to your service hoppes.
> 
> Anyhow in real life, what alternatives are there to serverplus that are 
> similar in scope and cost? Funny this thread showed up considering was coming 
> here to ask the specific question.
> 
> OP, if youre looking for some input on certain outsourced callcenter, i have 
> some offlist advice.
> 
> 
>> On Wed, Apr 25, 2018, 7:21 PM Matt Hoppes 
>>  wrote:
>> We don’t. We keep the network and customers running well enough there really 
>> aren’t many support calls in general - let alone at night. 
>> 
>> > On Apr 25, 2018, at 19:39, Matt  wrote:
>> > 
>> > How or what do you pay an employee to either answer phone calls or
>> > return voicemails after hours or on weekends?
>

[AFMUG] POE FUSE issues

There is a problem for some customers using our POE-FUSE-APC product.  I am 
getting some product sent back to me for analysis.  Right now my best guess is 
we may have loaded the wrong value if fuse in out pick n place machine and they 
are blowing as soon as a real load gets attached.  Will know more in a few 
days.  

I would avoid buying or using this product until I know what I did wrong.

Re: [AFMUG] Alignment tips for AF11Fx

Paper clips protruding 1/4” out of the N connector works well too.  Bend them 
45 degree slants opposite from each other.  

From: Jaime Solorza 
Sent: Friday, April 27, 2018 2:09 PM
To: Animal Farm 
Subject: Re: [AFMUG] Alignment tips for AF11Fx

I put the n connectors back to back and lowered power...they connected

Jaime Solorza

On Fri, Apr 27, 2018, 1:52 PM Mike Hammett  wrote:

  I have an 11 GHz bench set that goes in a 19" rack. I can hang a radio on 
either side and it lines up with a waveguide that converts to coax, has a 
variety of attentuators I can add or remove and then goes back to waveguide on 
the other side.

  -
  Mike Hammett
  Intelligent Computing Solutions

  Midwest Internet Exchange

  The Brothers WISP

--

  From: "Mathew Howard" 
  To: "af" 
  Sent: Friday, April 27, 2018 12:44:25 PM
  Subject: Re: [AFMUG] Alignment tips for AF11Fx

  You just set them next to each other with no antennas? I have two links here 
waiting to go up, and I haven't been able to get them to link that way...

  On Fri, Apr 27, 2018 at 12:06 PM, Jeremy  wrote:

Definitely link them on the bench first.  We did not have any issues 
linking them up

On Wed, Apr 25, 2018 at 6:29 PM, Mathew Howard  wrote:

  Nothing at all on the other side, or just weak? If it's not showing 
anything at all, it must not actually be linking, in which case it could be 
something configured wrong... like maybe a type in the key, or one of the 
frequencies is entered wrong. 

  If all the config matches, the first thing I'd check would be the 
duplexor... but it sounds like you're already checking that.

  On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza 
 wrote:

so we got a -53dBm  on one end and nothing on the other end?  aligned 
and realignedhaving the other side check duplexor is 4 and 2 on their side 
because its 2 and 4 on my side 
i downloaded the manual...guess I will have to read it... this is a 9.3 
mile linkI have aligned 11GHz up to 23 miles but with voltmeter on 110 ft 
tower was easier.
Help Mr. wizard

Jaime Solorza 
Wireless Systems Architect
915-861-1390

On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:

  Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT 
radio.

  My bad

  On Sun, Apr 22, 2018 at 6:24 PM Adair Winter 
 wrote:

Exactly. 

On Sun, Apr 22, 2018, 8:22 PM Mathew Howard  
wrote:

  Umm... No. 
  That's the Mimosa B11 that has that feature, as well as the newer 
Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the sort. 

  On Sun, Apr 22, 2018, 8:09 PM Adair Winter 
 wrote:

They do? That's news to me. 

On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  
wrote:

  The units have a 2.4ghz Wi-Fi convection for configuring and 
aiming.  You’ll probably want to turn it off when you are done.

  -Sean

  On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza 
 wrote:

So no voltmeter alignment option on AirFiber 11FX?   That's 
how I align Dragonwave, Siklu and Bridgewave. ...going to have to set up WiFi 
hotspots at two locations and use tablet on two towers to align antennasno 
other equipment there presently

Jaime Solorza

On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza 
 wrote:

  We reserved bobcat with 2 ft. scoop and 
  arranged for cement trucks to pour concrete in tower base 
pits week before we went to Artesia for last Mobday.  Ended with this and 
cement mixer since no trucks available!!! So instead of two tower base 
erections on Monday, we did second one on Tuesday!!! 

  Jaime Solorza

  On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza 
 wrote:

Blew my hair off along with hard hat.

Jaime Solorza

On Sun, Apr 22, 2018, 11:31 AM Bill Prince 
 wrote:

  Good for both of you! I've been on towers when the 
wind gets too high, 
  and it is more dangerous than you tend to think. 
Everything, and I mean 
  everything, gets more difficult.

  bp

  On 4/22/2018 9:49 AM, Jaime Solorza wrote:

Re: [AFMUG] MTC Outdoor 8 Circuit SS






- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: ch...@wbmfg.com 
To: af@afmug.com 
Sent: Friday, April 27, 2018 12:35:46 PM 
Subject: Re: [AFMUG] MTC Outdoor 8 Circuit SS 




Funny you should mention that. I have added that ability. 
Up to 8 Ethernet and 8 power. 




From: Mike Hammett 
Sent: Friday, April 27, 2018 10:39 AM 
To: af@afmug.com 
Subject: Re: [AFMUG] MTC Outdoor 8 Circuit SS 


Now what about mix and match DC and PoE? :-p 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Chuck McCown"  
To: af@afmug.com 
Sent: Saturday, April 14, 2018 7:26:46 PM 
Subject: Re: [AFMUG] MTC Outdoor 8 Circuit SS 




U. yea... yes yes indeed I am twas the plan along yes 
indeedy! 

Did I ever tell you about my girlfriend Morgan Fairchild? 

Thanks for the idea. Just have to figure out which connectors to use for the DC 
version. 
They make some nice screw terminals that solder into slots into the PCB. 

What kind of wire gauges would be best? 




From: Jason McKemie 
Sent: Saturday, April 14, 2018 5:38 PM 
To: af@afmug.com 
Subject: [AFMUG] MTC Outdoor 8 Circuit SS 

Chuck - 

I like the new design, are you going to have DC SS (power only w/ screw 
terminal) modules available for this? 

-Jason

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Darin Steffl

Matt,

Every time you send an email on this, I wonder if your customers are
actually as bad as you say because our customers simply aren't this bad. We
have two options, press 1 for tech support, press 2 for sales, billing, or
any other questions.

During business hours, both options ring in house and go to voicemail if we
don't answer. Only after our office is closed do we send tech support calls
to serverplus. Our option 2 which is everything besides tech support
continues to voicemail after hours.

This system seems to work really well for us and we almost never (once a
month tops) get a sales call that goes to serverplus because they selected
the wrong option.

Politely, please make up your mind or stop asking the same question every
couple weeks. Serverplus is fine. Either train your customers to be better
at selecting options, change your IVR to something easier like two options
that we use, or leave the ISP business if it bothers you this much.

Sorry to be harsh but you need to make up your mind.

On Fri, Apr 27, 2018, 6:57 PM Mike Hammett  wrote:

> I think you've spent more time trying to avoid it than problems you'd have
> once doing it.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions 
> 
> 
> 
> 
> Midwest Internet Exchange 
> 
> 
> 
> The Brothers WISP 
> 
>
>
> 
> --
> *From: *"Matt Hoppes" 
> *To: *af@afmug.com, "Steve Jones" 
> *Sent: *Friday, April 27, 2018 3:41:14 PM
> *Subject: *Re: [AFMUG] After Hours Tech Support
>
> No not 72... but we get those, the vendor looking for someone, someone
> called earlier wanting to get service.
>
> You can only hold hands so much.
>
> On 4/27/18 4:27 PM, Steve Jones wrote:
> > youre getting 72 of those calls a day? you might want to start training
> > your customers
> >
> >
> > On Fri, Apr 27, 2018 at 3:23 PM, Matt Hoppes
> >  > > wrote:
> >
> > Here's another $7 that would have gone down the drain... just got
> > this call:
> >
> > "Is my Internet on?   I can't make phone calls with my phone and it
> > wasn't working on the WiFi at work today".
> >
> > Um, that has absolutely nothing to do with your Internet through
> > us, you'll need to contact StraightTalk.  Your modem and router are
> > up and on-line.
> >
> > On 4/27/18 4:18 PM, Mike Hammett wrote:
> >
> > I pay ServerPlus to do it for me. Easy Peasy.
> >
> >
> >
> > -
> > Mike Hammett
> > Intelligent Computing Solutions 
> >  > ><
> https://plus.google.com/+IntelligentComputingSolutionsDeKalb
> > ><
> https://www.linkedin.com/company/intelligent-computing-solutions
> > <
> https://www.linkedin.com/company/intelligent-computing-solutions>><
> https://twitter.com/ICSIL
> > >
> > Midwest Internet Exchange 
> >  > ><
> https://www.linkedin.com/company/midwest-internet-exchange
> > ><
> https://twitter.com/mdwestix
> > >
> > The Brothers WISP  > >
> >  > >
> >
> >
> >  > >
> >
> 
> > *From: *"Matt"  > >
> > *To: *af@afmug.com 
> > *Sent: *Wednesday, April 25, 2018 6:39:31 PM
> > *Subject: *[AFMUG] After Hours Tech Support
> >
> > How or what do you pay an employee to either answer phone calls
> or
> > return voicemails after hours or on weekends?
> >
> >
>
>

Re: [AFMUG] After Hours Tech Support

You get enough calls in a month to go over their monthly minimum? 

- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

- Original Message -

From: "Matt Hoppes"  
To: af@afmug.com 
Sent: Friday, April 27, 2018 11:29:32 AM 
Subject: Re: [AFMUG] After Hours Tech Support 

They sometimes have questions unrelated to my service. No way I’m paying a call 
center somewhere for that. 

That was one of my biggest issues with out sourcing. 

However, for example, we had a guy call the customer service line last night at 
8:30. Didn’t leave a message. Called right back and chose support. I didn’t 
answer it. Left a message saying he was moving and wanted to schedule the move. 

Customer service closed at 6. Support is open until 9. 

The button mashers will drive you broke. 

And if the customer had a question unrelated to my service I definitely don’t 
want to pay someone to take the call. 

If the issue is a major down - we know about it from alarming 24x7. 

Our voicemail includes instructions on how to power cycle. 

Anything else - customer is paying for residential services. They can leave a 
message. Some don’t. That shows the issue wasn’t even really important to them. 
And they never call back either. They either figured it out, or it became 
irrelevant. 

I’ve thought (though won’t) about routing all support calls to voicemail to 
weed out the non important calls. 

And as I’ve talked about in other threads - I used the several hundred I would 
have paid outsourced and hired an employee. 

Now during the day I have my own level1 support person who also doubles as 
billing, sales, office staff, Tower hand, and part time installer. 

On Apr 25, 2018, at 23:41, Steve Jones < thatoneguyst...@gmail.com > wrote: 

Odd your customers never have questions unrelated to your service hoppes. 

Anyhow in real life, what alternatives are there to serverplus that are similar 
in scope and cost? Funny this thread showed up considering was coming here to 
ask the specific question. 

OP, if youre looking for some input on certain outsourced callcenter, i have 
some offlist advice. 

On Wed, Apr 25, 2018, 7:21 PM Matt Hoppes < mattli...@rivervalleyinternet.net > 
wrote: 

We don’t. We keep the network and customers running well enough there really 
aren’t many support calls in general - let alone at night. 

> On Apr 25, 2018, at 19:39, Matt < matt.mailingli...@gmail.com > wrote: 
> 
> How or what do you pay an employee to either answer phone calls or 
> return voicemails after hours or on weekends?

Re: [AFMUG] After Hours Tech Support

I think you've spent more time trying to avoid it than problems you'd have once 
doing it. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Matt Hoppes"  
To: af@afmug.com, "Steve Jones"  
Sent: Friday, April 27, 2018 3:41:14 PM 
Subject: Re: [AFMUG] After Hours Tech Support 

No not 72... but we get those, the vendor looking for someone, someone 
called earlier wanting to get service. 

You can only hold hands so much. 

On 4/27/18 4:27 PM, Steve Jones wrote: 
> youre getting 72 of those calls a day? you might want to start training 
> your customers 
> 
> 
> On Fri, Apr 27, 2018 at 3:23 PM, Matt Hoppes 
>  > wrote: 
> 
> Here's another $7 that would have gone down the drain... just got 
> this call: 
> 
> "Is my Internet on? I can't make phone calls with my phone and it 
> wasn't working on the WiFi at work today". 
> 
> Um, that has absolutely nothing to do with your Internet through 
> us, you'll need to contact StraightTalk. Your modem and router are 
> up and on-line. 
> 
> On 4/27/18 4:18 PM, Mike Hammett wrote: 
> 
> I pay ServerPlus to do it for me. Easy Peasy. 
> 
> 
> 
> - 
> Mike Hammett 
> Intelligent Computing Solutions  
>  >  
> >  
> >  
> > 
> Midwest Internet Exchange  
>  >  
> >  
> > 
> The Brothers WISP  > 
>  > 
> 
> 
>  > 
>  
> *From: *"Matt"  > 
> *To: *af@afmug.com  
> *Sent: *Wednesday, April 25, 2018 6:39:31 PM 
> *Subject: *[AFMUG] After Hours Tech Support 
> 
> How or what do you pay an employee to either answer phone calls or 
> return voicemails after hours or on weekends? 
> 
>

Re: [AFMUG] After Hours Tech Support

No not 72... but we get those, the vendor looking for someone, someone 
called earlier wanting to get service.

You can only hold hands so much.

On 4/27/18 4:27 PM, Steve Jones wrote:
youre getting 72 of those calls a day? you might want to start training 
your customers

On Fri, Apr 27, 2018 at 3:23 PM, Matt Hoppes 
> wrote:

Here's another $7 that would have gone down the drain... just got
this call:

"Is my Internet on?   I can't make phone calls with my phone and it
wasn't working on the WiFi at work today".

Um, that has absolutely nothing to do with your Internet through
us, you'll need to contact StraightTalk.  Your modem and router are
up and on-line.

On 4/27/18 4:18 PM, Mike Hammett wrote:

I pay ServerPlus to do it for me. Easy Peasy.

-
Mike Hammett
Intelligent Computing Solutions 
>>>>
Midwest Internet Exchange 
>>>
The Brothers WISP >
>

>

*From: *"Matt" >
*To: *af@afmug.com 
*Sent: *Wednesday, April 25, 2018 6:39:31 PM
*Subject: *[AFMUG] After Hours Tech Support

How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?

Re: [AFMUG] After Hours Tech Support

youre getting 72 of those calls a day? you might want to start training
your customers


On Fri, Apr 27, 2018 at 3:23 PM, Matt Hoppes <
mattli...@rivervalleyinternet.net> wrote:

> Here's another $7 that would have gone down the drain... just got this
> call:
>
> "Is my Internet on?   I can't make phone calls with my phone and it wasn't
> working on the WiFi at work today".
>
> Um, that has absolutely nothing to do with your Internet through us,
> you'll need to contact StraightTalk.  Your modem and router are up and
> on-line.
>
> On 4/27/18 4:18 PM, Mike Hammett wrote:
>
>> I pay ServerPlus to do it for me. Easy Peasy.
>>
>>
>>
>> -
>> Mike Hammett
>> Intelligent Computing Solutions 
>> > telligentComputingSolutionsDeKalb>> company/intelligent-computing-solutions>
>> Midwest Internet Exchange 
>> > com/company/midwest-internet-exchange>
>> The Brothers WISP 
>> 
>>
>>
>> 
>> 
>> *From: *"Matt" 
>> *To: *af@afmug.com
>> *Sent: *Wednesday, April 25, 2018 6:39:31 PM
>> *Subject: *[AFMUG] After Hours Tech Support
>>
>> How or what do you pay an employee to either answer phone calls or
>> return voicemails after hours or on weekends?
>>
>>

Re: [AFMUG] After Hours Tech Support


Here's another $7 that would have gone down the drain... just got this call:

"Is my Internet on?   I can't make phone calls with my phone and it 
wasn't working on the WiFi at work today".


Um, that has absolutely nothing to do with your Internet through us, 
you'll need to contact StraightTalk.  Your modem and router are up and 
on-line.


On 4/27/18 4:18 PM, Mike Hammett wrote:

I pay ServerPlus to do it for me. Easy Peasy.



-
Mike Hammett
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 





*From: *"Matt" 
*To: *af@afmug.com
*Sent: *Wednesday, April 25, 2018 6:39:31 PM
*Subject: *[AFMUG] After Hours Tech Support

How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?

Re: [AFMUG] After Hours Tech Support

I pay ServerPlus to do it for me. Easy Peasy. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Matt"  
To: af@afmug.com 
Sent: Wednesday, April 25, 2018 6:39:31 PM 
Subject: [AFMUG] After Hours Tech Support 

How or what do you pay an employee to either answer phone calls or 
return voicemails after hours or on weekends?

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Leroy Koglin

Our call menu separates the departments out so only tech support is 
automatically directed to SP if we have no agents logged in. Sure, if a 
caller does go through the tech support options and SP takes the call 
there is a call charge. It has not been a problem at call. What happens 
is all dependent on your decision tree you build with them. SP can take 
the call info, payment info, etc and do whatever you want them to do. I 
have no knowledge of GTC or others, but I'm sure they can do the same. 
At this point, we have SP escalate any that they cannot close as resolved.


Leroy



On 4/27/2018 4:01 PM, Matt Hoppes wrote:

Not arguing... asking

How do you handle the customers that just mash buttons?

I just walked to take trash out of the office and the phone rings 
"Tech Support", I answer it and it's someone wanting to get service.  
I have no idea why he chose Support.  Maybe he just thought he could 
get some technical questions answered there better, maybe no one 
picked up the sales line.


These are the issues (amongst a few others) that keep me from ever 
outsourcing.


I don't want a customer to have to be transferred to be helped, and I 
don't want to pay the per call fee to someone like SP or GTC for a 
billing or sales call.


On 4/27/18 3:58 PM, Leroy Koglin wrote:
If you want to outsource calls we are very happy with ServerPlus. Any 
escalations are handled by our techs. After hours and weekends are 
on-call schedules for our techs. We pay an on-call stipend for them 
to be available plus their hourly rate for any work performed. We use 
our same tech's that work during the week so weekend working from 
home usually gets them a little overtime.


Leroy




On 4/25/2018 7:39 PM, Matt wrote:

How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?

Re: [AFMUG] Alignment tips for AF11Fx

I put the n connectors back to back and lowered power...they connected

Jaime Solorza

On Fri, Apr 27, 2018, 1:52 PM Mike Hammett  wrote:

> I have an 11 GHz bench set that goes in a 19" rack. I can hang a radio on
> either side and it lines up with a waveguide that converts to coax, has a
> variety of attentuators I can add or remove and then goes back to waveguide
> on the other side.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions 
> 
> 
> 
> 
> Midwest Internet Exchange 
> 
> 
> 
> The Brothers WISP 
> 
>
>
> 
> --
> *From: *"Mathew Howard" 
> *To: *"af" 
> *Sent: *Friday, April 27, 2018 12:44:25 PM
> *Subject: *Re: [AFMUG] Alignment tips for AF11Fx
>
> You just set them next to each other with no antennas? I have two links
> here waiting to go up, and I haven't been able to get them to link that
> way...
>
> On Fri, Apr 27, 2018 at 12:06 PM, Jeremy  wrote:
>
>> Definitely link them on the bench first.  We did not have any issues
>> linking them up
>>
>> On Wed, Apr 25, 2018 at 6:29 PM, Mathew Howard 
>> wrote:
>>
>>> Nothing at all on the other side, or just weak? If it's not showing
>>> anything at all, it must not actually be linking, in which case it could be
>>> something configured wrong... like maybe a type in the key, or one of the
>>> frequencies is entered wrong.
>>>
>>> If all the config matches, the first thing I'd check would be the
>>> duplexor... but it sounds like you're already checking that.
>>>
>>> On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza <
>>> losguyswirel...@gmail.com> wrote:
>>>
 so we got a -53dBm  on one end and nothing on the other end?  aligned
 and realignedhaving the other side check duplexor is 4 and 2 on their
 side because its 2 and 4 on my side
 i downloaded the manual...guess I will have to read it... this is a 9.3
 mile linkI have aligned 11GHz up to 23 miles but with voltmeter on 110
 ft tower was easier.
 Help Mr. wizard

 Jaime Solorza
 Wireless Systems Architect
 915-861-1390

 On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:

> Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT
> radio.
>
> My bad
>
> On Sun, Apr 22, 2018 at 6:24 PM Adair Winter <
> ada...@amarillowireless.net> wrote:
>
>> Exactly.
>>
>> On Sun, Apr 22, 2018, 8:22 PM Mathew Howard 
>> wrote:
>>
>>> Umm... No.
>>> That's the Mimosa B11 that has that feature, as well as the newer
>>> Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the
>>> sort.
>>>
>>> On Sun, Apr 22, 2018, 8:09 PM Adair Winter <
>>> ada...@amarillowireless.net> wrote:
>>>
>> They do? That's news to me.

 On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  wrote:

>>> The units have a 2.4ghz Wi-Fi convection for configuring and
> aiming.  You’ll probably want to turn it off when you are done.
>
> -Sean
>
>
> On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza <
> losguyswirel...@gmail.com> wrote:
>
>> So no voltmeter alignment option on AirFiber 11FX?   That's how I
>> align Dragonwave, Siklu and Bridgewave. ...going to have to set up 
>> WiFi
>> hotspots at two locations and use tablet on two towers to align
>> antennasno other equipment there presently
>>
>>
>> Jaime Solorza
>>
>> On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza <
>> losguyswirel...@gmail.com> wrote:
>>
>>> We reserved bobcat with 2 ft. scoop and
>>> arranged for cement trucks to pour concrete in tower base pits
>>> week before we went to Artesia for last Mobday.  Ended with this 
>>> and cement
>>> mixer since no trucks available!!! So instead of two tower base 
>>> erections
>>> on Monday, we did second one on Tuesday!!!
>>> Jaime Solorza
>>>
>>> On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza <
>>> losguyswirel...@gmail.com> wrote:
>>>
 Blew my hair off along with hard hat.

 Jaime Solorza

 On Sun, Apr 22, 2018, 11:31 AM Bill Prince

Re: [AFMUG] After Hours Tech Support


Not arguing... asking

How do you handle the customers that just mash buttons?

I just walked to take trash out of the office and the phone rings "Tech 
Support", I answer it and it's someone wanting to get service.  I have 
no idea why he chose Support.  Maybe he just thought he could get some 
technical questions answered there better, maybe no one picked up the 
sales line.


These are the issues (amongst a few others) that keep me from ever 
outsourcing.


I don't want a customer to have to be transferred to be helped, and I 
don't want to pay the per call fee to someone like SP or GTC for a 
billing or sales call.


On 4/27/18 3:58 PM, Leroy Koglin wrote:
If you want to outsource calls we are very happy with ServerPlus. Any 
escalations are handled by our techs. After hours and weekends are 
on-call schedules for our techs. We pay an on-call stipend for them to 
be available plus their hourly rate for any work performed. We use our 
same tech's that work during the week so weekend working from home 
usually gets them a little overtime.


Leroy




On 4/25/2018 7:39 PM, Matt wrote:

How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Leroy Koglin

If you want to outsource calls we are very happy with ServerPlus. Any 
escalations are handled by our techs. After hours and weekends are 
on-call schedules for our techs. We pay an on-call stipend for them to 
be available plus their hourly rate for any work performed. We use our 
same tech's that work during the week so weekend working from home 
usually gets them a little overtime.


Leroy




On 4/25/2018 7:39 PM, Matt wrote:

How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?

Re: [AFMUG] BGP whats this?

My BGP_OUT filer is default discard and 4 /24 accept filters

Our other provider router isnt having this issue and has essentially the
same configuration



On Fri, Apr 27, 2018 at 2:46 PM, Mike Hammett  wrote:

> Are you sending them more than you intend? You could be tripping THEIR
> prefix limit.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions 
> 
> 
> 
> 
> Midwest Internet Exchange 
> 
> 
> 
> The Brothers WISP 
> 
>
>
> 
> --
> *From: *"Steve Jones" 
> *To: *af@afmug.com
> *Sent: *Friday, April 27, 2018 2:41:26 PM
> *Subject: *Re: [AFMUG] BGP whats this?
>
> I did google that, but still didnt understand it.
> we get roughly 685k prefixes on each of the instances
> I couldnt find any hard upper limit on this ccr1072
>
> The overall CPU load tends to be around 1% with cpu 38 pegging, im
> assuming thats the one handling BGP
>
> On Fri, Apr 27, 2018 at 2:18 PM, Faisal Imtiaz 
> wrote:
>
>>
>> http://bfy.tw/HsEr
>>
>>
>> Regards
>>
>> Faisal Imtiaz
>> Snappy Internet & Telecom
>> http://www.snappytelecom.net
>>
>> Tel: 305 663 5518 x 232
>>
>> Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net
>>
>> --
>>
>> *From: *"Colin Stanners" 
>> *To: *af@afmug.com
>> *Sent: *Friday, April 27, 2018 1:45:43 PM
>> *Subject: *Re: [AFMUG] BGP whats this?
>>
>> I would be concerned, likely they're having an issue with their BGP
>> server or the network connection to you.
>>
>> On Fri, Apr 27, 2018 at 12:02 PM, Steve Jones 
>> wrote:
>>
>>> These are new messages, the blacked out IP is our peer on this router.
>>> Is this something I need to be concerned about? red messages make me nervous
>>>
>>>
>>>
>>
>
>

Re: [AFMUG] Highway video surveillance

2018-04-27 Thread Dave


Not yet, but I am game.


On 04/27/2018 02:50 PM, Ray Savich wrote:


Has anyone done a project to install video cameras on a highway system 
(toll booth, exits, rest areas, etc) using a Cambium Networks 
communications infrastructure?


Join the Conversation

Cambium Networks Community Forum 



--

Re: [AFMUG] Alignment tips for AF11Fx

I have an 11 GHz bench set that goes in a 19" rack. I can hang a radio on 
either side and it lines up with a waveguide that converts to coax, has a 
variety of attentuators I can add or remove and then goes back to waveguide on 
the other side. 

- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

- Original Message -

From: "Mathew Howard"  
To: "af"  
Sent: Friday, April 27, 2018 12:44:25 PM 
Subject: Re: [AFMUG] Alignment tips for AF11Fx 

You just set them next to each other with no antennas? I have two links here 
waiting to go up, and I haven't been able to get them to link that way... 

On Fri, Apr 27, 2018 at 12:06 PM, Jeremy < jeremysmi...@gmail.com > wrote: 

Definitely link them on the bench first. We did not have any issues linking 
them up 

On Wed, Apr 25, 2018 at 6:29 PM, Mathew Howard < mhoward...@gmail.com > wrote: 

Nothing at all on the other side, or just weak? If it's not showing anything at 
all, it must not actually be linking, in which case it could be something 
configured wrong... like maybe a type in the key, or one of the frequencies is 
entered wrong. 

If all the config matches, the first thing I'd check would be the duplexor... 
but it sounds like you're already checking that. 

On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza < losguyswirel...@gmail.com > 
wrote: 

so we got a -53dBm on one end and nothing on the other end? aligned and 
realignedhaving the other side check duplexor is 4 and 2 on their side 
because its 2 and 4 on my side 
i downloaded the manual...guess I will have to read it... this is a 9.3 mile 
linkI have aligned 11GHz up to 23 miles but with voltmeter on 110 ft tower 
was easier. 
Help Mr. wizard 

Jaime Solorza 
Wireless Systems Architect 
915-861-1390 

On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett < af...@zirkel.us > wrote: 

Oh yeah sorry. Mimosa has that feature and the OP was about the UBNT radio. 

My bad 

On Sun, Apr 22, 2018 at 6:24 PM Adair Winter < ada...@amarillowireless.net > 
wrote: 

Exactly. 

On Sun, Apr 22, 2018, 8:22 PM Mathew Howard < mhoward...@gmail.com > wrote: 

Umm... No. 
That's the Mimosa B11 that has that feature, as well as the newer Ubuntu 5ghz 
AC radios, but as far as I know, the af11 has nothing of the sort. 

On Sun, Apr 22, 2018, 8:09 PM Adair Winter < ada...@amarillowireless.net > 
wrote: 

They do? That's news to me. 

On Sun, Apr 22, 2018, 6:50 PM Sean Heskett < af...@zirkel.us > wrote: 

The units have a 2.4ghz Wi-Fi convection for configuring and aiming. You’ll 
probably want to turn it off when you are done. 

-Sean 

On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza < losguyswirel...@gmail.com > 
wrote: 

So no voltmeter alignment option on AirFiber 11FX? That's how I align 
Dragonwave, Siklu and Bridgewave. ...going to have to set up WiFi hotspots at 
two locations and use tablet on two towers to align antennasno other 
equipment there presently 

Jaime Solorza 

On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza < losguyswirel...@gmail.com > 
wrote: 

We reserved bobcat with 2 ft. scoop and 
arranged for cement trucks to pour concrete in tower base pits week before we 
went to Artesia for last Mobday. Ended with this and cement mixer since no 
trucks available!!! So instead of two tower base erections on Monday, we did 
second one on Tuesday!!! 

Jaime Solorza 

On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza < losguyswirel...@gmail.com > 
wrote: 

Blew my hair off along with hard hat. 

Jaime Solorza 

On Sun, Apr 22, 2018, 11:31 AM Bill Prince < part15...@gmail.com > wrote: 

Good for both of you! I've been on towers when the wind gets too high, 
and it is more dangerous than you tend to think. Everything, and I mean 
everything, gets more difficult. 

bp 

On 4/22/2018 9:49 AM, Jaime Solorza wrote: 
> Ok...I will do that when we go back...winds will be up to 20mph all 
> week...at 25 they get us off the roof and my Comtrain certified 
> assistant refused to let me climb 
> 
> Jaime Solorza

[AFMUG] Highway video surveillance

2018-04-27 Thread Ray Savich

Has anyone done a project to install video cameras on a highway system (toll 
booth, exits, rest areas, etc) using a Cambium Networks communications 
infrastructure?

Join the Conversation
Cambium Networks Community Forum

Re: [AFMUG] BGP whats this?

Are you sending them more than you intend? You could be tripping THEIR prefix 
limit. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Steve Jones"  
To: af@afmug.com 
Sent: Friday, April 27, 2018 2:41:26 PM 
Subject: Re: [AFMUG] BGP whats this? 


I did google that, but still didnt understand it. 
we get roughly 685k prefixes on each of the instances 
I couldnt find any hard upper limit on this ccr1072 


The overall CPU load tends to be around 1% with cpu 38 pegging, im assuming 
thats the one handling BGP 


On Fri, Apr 27, 2018 at 2:18 PM, Faisal Imtiaz < fai...@snappytelecom.net > 
wrote: 







http://bfy.tw/HsEr 




Regards 



Faisal Imtiaz 
Snappy Internet & Telecom 
http://www.snappytelecom.net 

Tel: 305 663 5518 x 232 

Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net 





From: "Colin Stanners" < cstann...@gmail.com > 
To: af@afmug.com 
Sent: Friday, April 27, 2018 1:45:43 PM 
Subject: Re: [AFMUG] BGP whats this? 








I would be concerned, likely they're having an issue with their BGP server or 
the network connection to you. 



On Fri, Apr 27, 2018 at 12:02 PM, Steve Jones < thatoneguyst...@gmail.com > 
wrote: 



These are new messages, the blacked out IP is our peer on this router. Is this 
something I need to be concerned about? red messages make me nervous

Re: [AFMUG] BGP whats this?

I did google that, but still didnt understand it.
we get roughly 685k prefixes on each of the instances
I couldnt find any hard upper limit on this ccr1072

The overall CPU load tends to be around 1% with cpu 38 pegging, im assuming
thats the one handling BGP

On Fri, Apr 27, 2018 at 2:18 PM, Faisal Imtiaz 
wrote:

>
> http://bfy.tw/HsEr
>
>
> Regards
>
> Faisal Imtiaz
> Snappy Internet & Telecom
> http://www.snappytelecom.net
>
> Tel: 305 663 5518 x 232
>
> Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net
>
> --
>
> *From: *"Colin Stanners" 
> *To: *af@afmug.com
> *Sent: *Friday, April 27, 2018 1:45:43 PM
> *Subject: *Re: [AFMUG] BGP whats this?
>
> I would be concerned, likely they're having an issue with their BGP server
> or the network connection to you.
>
> On Fri, Apr 27, 2018 at 12:02 PM, Steve Jones 
> wrote:
>
>> These are new messages, the blacked out IP is our peer on this router. Is
>> this something I need to be concerned about? red messages make me nervous
>>
>>
>>
>

Re: [AFMUG] List

2018-04-27 Thread Jason McKemie

Definitely did, just came back earlier today.

On Fri, Apr 27, 2018 at 12:37 PM, Adam Moffett  wrote:

> Was the list dead for two days, or was that just me?
>
>

Re: [AFMUG] OT Ham radio GoBox build

2018-04-27 Thread Brian Webster

There are times when I get more involved in the playing radio rather than work. 
In the end I think it works out well. Gives my brain a break from the work 
side, makes radio fun again and gives me different perspectives on how to solve 
problems. I view it all as a type of R Then reality kicks in and I get back 
to work. Over the years I developed a healthy balance for both.

 

Thank You,

Brian Webster

 

From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Friday, April 27, 2018 12:42 PM
To: af@afmug.com
Subject: Re: [AFMUG] OT Ham radio GoBox build

 

I think I would never get any work done if I bought something like this...

 

From: Brian Webster 

Sent: Wednesday, April 25, 2018 3:30 PM

To: af@afmug.com 

Subject: Re: [AFMUG] OT Ham radio GoBox build

 

Nice go kit! Neat and to the point.

 

Chuck there has been a lot of activity around the new Icom IC-7300, SDR, touch 
screen, nice panadapter display without the computer. 

 

https://www.gigaparts.com/icom-ic-7300.html?gclid=EAIaIQobChMIwc6I4K7W2gIVkoeyCh1TqwWxEAAYASAAEgJz0fD_BwE

 

 

Thank You,

Brian Webster

 

From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Wednesday, April 25, 2018 3:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] OT Ham radio GoBox build

 

Where do you plug in the crystals?

 

From: Adair Winter 

Sent: Wednesday, April 25, 2018 12:56 PM

To: af@afmug.com 

Subject: Re: [AFMUG] OT Ham radio GoBox build

 

FT-991a

 

On Wed, Apr 25, 2018, 1:48 PM  wrote:

I wish I had a nice HF rig...

 

From: Ben Royer 

Sent: Wednesday, April 25, 2018 12:13 PM

To: af@afmug.com 

Subject: Re: [AFMUG] OT Ham radio GoBox build

 

That’s BAD-A fellow HAM myself N9RYR

 

Good job and 73

 

Thank you,
Ben Royer, Operations Manager
Royell Communications, Inc.
217-965-3699 www.royell.net

 

From: Jon Lee 

Sent: Wednesday, April 25, 2018 11:46 AM

To: af@afmug.com 

Subject: [AFMUG] OT Ham radio GoBox build

 

Hey guys just wanted to share a fun project I finished up yesterday. I 
volunteer with ARES RACES in my county here in AZ. Fire season is here and we 
are already under a burn ban. My last build was a bit bulky so I wanted to trim 
down the size a bit. The main purpose of the build is a crossband repeater. 
http://imgur.com/gallery/n67MNYS

Re: [AFMUG] unimus pricing? ouch

New feature available as well as a good use case. 


https://unimus.net/blog/network-wide-mikrotik-routeros-upgrade.html 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Steve Jones"  
To: af@afmug.com 
Sent: Thursday, April 19, 2018 1:58:58 PM 
Subject: [AFMUG] unimus pricing? ouch 


Unimus has been on my todo list for some time, had a site router croak out, 
thought "self, you had set up that unimus test server some time ago, you got 
this" 


well, self had only purchased 10 perpetual devices and it wont start 


so i scurry over to the website to get around to buying the whole shooting 
match. I see they heeded my advice, the inexpensive perpetual licence model 
just wasnt viable. 


Prices are where I thought they should be back when I was concerned about how 
cheap it was, but now cheap me is hitting me in the sack for not getting some 
more of those perpetual keys 


I assume this product has only gotten better (even though it was pretty awesome 
at the time)? 


4.5 per device a year doesnt seem unreasonable for peace of mind. Am I wrong?

Re: [AFMUG] BGP whats this?

2018-04-27 Thread Faisal Imtiaz

http://bfy.tw/HsEr 

Regards 

Faisal Imtiaz 
Snappy Internet & Telecom 
http://www.snappytelecom.net 

Tel: 305 663 5518 x 232 

Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net 

> From: "Colin Stanners" 
> To: af@afmug.com
> Sent: Friday, April 27, 2018 1:45:43 PM
> Subject: Re: [AFMUG] BGP whats this?

> I would be concerned, likely they're having an issue with their BGP server or
> the network connection to you.

> On Fri, Apr 27, 2018 at 12:02 PM, Steve Jones < thatoneguyst...@gmail.com >
> wrote:

>> These are new messages, the blacked out IP is our peer on this router. Is 
>> this
>> something I need to be concerned about? red messages make me nervous

Re: [AFMUG] PTP650, PTP550, NLOS

Yeah but I had never seen a number put to it before.

Yes there is some list delay again... dang it.  

From: Christopher Gray 
Sent: Friday, April 27, 2018 11:52 AM
To: af@afmug.com 
Subject: Re: [AFMUG] PTP650, PTP550, NLOS

I usually see:  

NLOS = Non Line-of-Sight
nLOS = near Line-of-Sight

On Fri, Apr 27, 2018 at 1:28 PM,  wrote:

  Interesting, I didn’t now little “n” had a definition.  

  From: Steve Jones 
  Sent: Wednesday, April 25, 2018 9:45 PM
  To: af@afmug.com 
  Subject: Re: [AFMUG] PTP650, PTP550, NLOS

  They claim nLOS not NLOS. To cambium,  1/16 fresnel impact is nLOS

  On Wed, Apr 25, 2018, 5:52 PM Christopher Gray  
wrote:

I'm definitely not expecting Cambium to go through a forest in 5 GHz... but 
they specifically claim NLOS capability.

I have several NLOS 5 GHz links going through leaves at very short ranges 
that are relatively stable (all ePMP). I'm just curious about what makes them 
claim their NLOS is better. 

I'll look into the subcarries as Stanners suggested.

On Wed, Apr 25, 2018 at 4:13 PM, Josh Baird  wrote:

  NLOS "magic" in 5ghz?  Don't hold your breath, man.

  On Wed, Apr 25, 2018 at 4:10 PM, Christopher Gray 
 wrote:

I've been told the PTP650 (and 670) have some sort of magic that helps 
with NLOS links. I've always assume this was a result of the custom chipset. Do 
these radios actually perform better than others in similar signal NLOS 
environments?  

The PTP550 is based on a WiFi chipset... does it have any of the NLOS 
magic?

In NLOS situations, would the PTP650 / PTP550 be expected to 
significantly outperform the airFiber-X hardware?

Thank you - Chris

Re: [AFMUG] Alignment tips for AF11Fx

Have two sparesgot one within 1dB used 10mhz at first but 20Mhz
made it easier to align.

Jaime Solorza

On Apr 27, 2018 11:40 AM, "Adair Winter" 
wrote:

4.0.3. have a few on beta

On Fri, Apr 27, 2018 at 11:52 AM, Jaime Solorza 
wrote:

> What firmware is everyone using
>
> Jaime Solorza
>
> On Thu, Apr 26, 2018, 6:39 AM Jaime Solorza 
> wrote:
>
>> Double checked configuration, double checked duplexorsgoing make sure
>> all antennas are level and plumb myself but don't know what else to try.
>> Might change master slave settings since only master transmits and try to
>> realign again this morning.  I am frustrated because it was easier to align
>> a 23 mile link than these.   Using 10mhz channels to align...maybe should
>> use the FCC assigned ones and see what happens frustrated in Artesia...
>> Jaime Solorza
>>
>> On Apr 25, 2018 6:29 PM, "Mathew Howard"  wrote:
>>
>> Nothing at all on the other side, or just weak? If it's not showing
>> anything at all, it must not actually be linking, in which case it could be
>> something configured wrong... like maybe a type in the key, or one of the
>> frequencies is entered wrong.
>>
>> If all the config matches, the first thing I'd check would be the
>> duplexor... but it sounds like you're already checking that.
>>
>> On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza > > wrote:
>>
>>> so we got a -53dBm  on one end and nothing on the other end?  aligned
>>> and realignedhaving the other side check duplexor is 4 and 2 on their
>>> side because its 2 and 4 on my side
>>> i downloaded the manual...guess I will have to read it... this is a 9.3
>>> mile linkI have aligned 11GHz up to 23 miles but with voltmeter on 110
>>> ft tower was easier.
>>> Help Mr. wizard
>>>
>>> Jaime Solorza
>>> Wireless Systems Architect
>>> 915-861-1390
>>>
>>> On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:
>>>
 Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT
 radio.

 My bad

 On Sun, Apr 22, 2018 at 6:24 PM Adair Winter <
 ada...@amarillowireless.net> wrote:

> Exactly.
>
> On Sun, Apr 22, 2018, 8:22 PM Mathew Howard 
> wrote:
>
>> Umm... No.
>> That's the Mimosa B11 that has that feature, as well as the newer
>> Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the
>> sort.
>>
>> On Sun, Apr 22, 2018, 8:09 PM Adair Winter <
>> ada...@amarillowireless.net> wrote:
>>
> They do? That's news to me.
>>>
>>> On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  wrote:
>>>
>> The units have a 2.4ghz Wi-Fi convection for configuring and aiming.
 You’ll probably want to turn it off when you are done.

 -Sean


 On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza <
 losguyswirel...@gmail.com> wrote:

> So no voltmeter alignment option on AirFiber 11FX?   That's how I
> align Dragonwave, Siklu and Bridgewave. ...going to have to set up 
> WiFi
> hotspots at two locations and use tablet on two towers to align
> antennasno other equipment there presently
>
>
> Jaime Solorza
>
> On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza <
> losguyswirel...@gmail.com> wrote:
>
>> We reserved bobcat with 2 ft. scoop and
>> arranged for cement trucks to pour concrete in tower base pits
>> week before we went to Artesia for last Mobday.  Ended with this and 
>> cement
>> mixer since no trucks available!!! So instead of two tower base 
>> erections
>> on Monday, we did second one on Tuesday!!!
>> Jaime Solorza
>>
>> On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza <
>> losguyswirel...@gmail.com> wrote:
>>
>>> Blew my hair off along with hard hat.
>>>
>>> Jaime Solorza
>>>
>>> On Sun, Apr 22, 2018, 11:31 AM Bill Prince 
>>> wrote:
>>>
 Good for both of you! I've been on towers when the wind gets
 too high,
 and it is more dangerous than you tend to think. Everything,
 and I mean
 everything, gets more difficult.


 bp
 

 On 4/22/2018 9:49 AM, Jaime Solorza wrote:
 > Ok...I will do that when we go back...winds will be up to
 20mph all
 > week...at 25 they get us off the roof and my Comtrain
 certified
 > assistant refused to let me climb
 >
 > Jaime Solorza

>>>
>>>
>>
>>


--

Re: [AFMUG] PTP650, PTP550, NLOS

calling for total and complete shutdown of n's entering the United States

On Fri, Apr 27, 2018 at 12:54 PM, Adam Moffett  wrote:

> Doesn't much matter.  We don't like n's of any size.
>
>
> -- Original Message --
> From: ch...@wbmfg.com
> To: af@afmug.com
> Sent: 4/27/2018 1:28:53 PM
> Subject: Re: [AFMUG] PTP650, PTP550, NLOS
>
> Interesting, I didn’t now little “n” had a definition.
>
> *From:* Steve Jones
> *Sent:* Wednesday, April 25, 2018 9:45 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] PTP650, PTP550, NLOS
>
> They claim nLOS not NLOS. To cambium,  1/16 fresnel impact is nLOS
>
> On Wed, Apr 25, 2018, 5:52 PM Christopher Gray 
> wrote:
>
>> I'm definitely not expecting Cambium to go through a forest in 5 GHz...
>> but they specifically claim NLOS capability.
>>
>> I have several NLOS 5 GHz links going through leaves at very short ranges
>> that are relatively stable (all ePMP). I'm just curious about what makes
>> them claim their NLOS is better.
>>
>> I'll look into the subcarries as Stanners suggested.
>>
>>
>>
>> --
>>
>> On Wed, Apr 25, 2018 at 4:13 PM, Josh Baird  wrote:
>>
>>> NLOS "magic" in 5ghz?  Don't hold your breath, man.
>>>
>>> On Wed, Apr 25, 2018 at 4:10 PM, Christopher Gray <
>>> cg...@graytechsoftware.com> wrote:
>>>
 I've been told the PTP650 (and 670) have some sort of magic that helps
 with NLOS links. I've always assume this was a result of the custom
 chipset. Do these radios actually perform better than others in similar
 signal NLOS environments?

 The PTP550 is based on a WiFi chipset... does it have any of the NLOS
 magic?


 In NLOS situations, would the PTP650 / PTP550 be expected to
 significantly outperform the airFiber-X hardware?

 Thank you - Chris


>>>
>>>
>>
>>
>

Re: [AFMUG] PTP650, PTP550, NLOS

Doesn't much matter.  We don't like n's of any size.

-- Original Message --
From: ch...@wbmfg.com
To: af@afmug.com
Sent: 4/27/2018 1:28:53 PM
Subject: Re: [AFMUG] PTP650, PTP550, NLOS

Interesting, I didn’t now little “n” had a definition.

From:Steve Jones
Sent: Wednesday, April 25, 2018 9:45 PM
To:af@afmug.com
Subject: Re: [AFMUG] PTP650, PTP550, NLOS

They claim nLOS not NLOS. To cambium,  1/16 fresnel impact is nLOS

On Wed, Apr 25, 2018, 5:52 PM Christopher Gray 
 wrote:
I'm definitely not expecting Cambium to go through a forest in 5 
GHz... but they specifically claim NLOS capability.

I have several NLOS 5 GHz links going through leaves at very short 
ranges that are relatively stable (all ePMP). I'm just curious about 
what makes them claim their NLOS is better.

I'll look into the subcarries as Stanners suggested.

On Wed, Apr 25, 2018 at 4:13 PM, Josh Baird  
wrote:

NLOS "magic" in 5ghz?  Don't hold your breath, man.

On Wed, Apr 25, 2018 at 4:10 PM, Christopher Gray 
 wrote:
I've been told the PTP650 (and 670) have some sort of magic that 
helps with NLOS links. I've always assume this was a result of the 
custom chipset. Do these radios actually perform better than others 
in similar signal NLOS environments?

The PTP550 is based on a WiFi chipset... does it have any of the 
NLOS magic?

In NLOS situations, would the PTP650 / PTP550 be expected to 
significantly outperform the airFiber-X hardware?

Thank you - Chris

Re: [AFMUG] PTP650, PTP550, NLOS

2018-04-27 Thread Christopher Gray

I usually see:

NLOS = Non Line-of-Sight
nLOS = near Line-of-Sight


--

On Fri, Apr 27, 2018 at 1:28 PM,  wrote:

> Interesting, I didn’t now little “n” had a definition.
>
> *From:* Steve Jones
> *Sent:* Wednesday, April 25, 2018 9:45 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] PTP650, PTP550, NLOS
>
> They claim nLOS not NLOS. To cambium,  1/16 fresnel impact is nLOS
>
> On Wed, Apr 25, 2018, 5:52 PM Christopher Gray 
> wrote:
>
>> I'm definitely not expecting Cambium to go through a forest in 5 GHz...
>> but they specifically claim NLOS capability.
>>
>> I have several NLOS 5 GHz links going through leaves at very short ranges
>> that are relatively stable (all ePMP). I'm just curious about what makes
>> them claim their NLOS is better.
>>
>> I'll look into the subcarries as Stanners suggested.
>>
>>
>>
>> --
>>
>> On Wed, Apr 25, 2018 at 4:13 PM, Josh Baird  wrote:
>>
>>> NLOS "magic" in 5ghz?  Don't hold your breath, man.
>>>
>>> On Wed, Apr 25, 2018 at 4:10 PM, Christopher Gray <
>>> cg...@graytechsoftware.com> wrote:
>>>
 I've been told the PTP650 (and 670) have some sort of magic that helps
 with NLOS links. I've always assume this was a result of the custom
 chipset. Do these radios actually perform better than others in similar
 signal NLOS environments?

 The PTP550 is based on a WiFi chipset... does it have any of the NLOS
 magic?


 In NLOS situations, would the PTP650 / PTP550 be expected to
 significantly outperform the airFiber-X hardware?

 Thank you - Chris


>>>
>>>
>>
>>
>

Re: [AFMUG] PTP650, PTP550, NLOS

n=near N=Non

I believe it was cambium (motorola at the time) that pointed out this sexy
marketing trick

On Fri, Apr 27, 2018 at 12:28 PM,  wrote:

> Interesting, I didn’t now little “n” had a definition.
>
> *From:* Steve Jones
> *Sent:* Wednesday, April 25, 2018 9:45 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] PTP650, PTP550, NLOS
>
> They claim nLOS not NLOS. To cambium,  1/16 fresnel impact is nLOS
>
> On Wed, Apr 25, 2018, 5:52 PM Christopher Gray 
> wrote:
>
>> I'm definitely not expecting Cambium to go through a forest in 5 GHz...
>> but they specifically claim NLOS capability.
>>
>> I have several NLOS 5 GHz links going through leaves at very short ranges
>> that are relatively stable (all ePMP). I'm just curious about what makes
>> them claim their NLOS is better.
>>
>> I'll look into the subcarries as Stanners suggested.
>>
>>
>>
>> --
>>
>> On Wed, Apr 25, 2018 at 4:13 PM, Josh Baird  wrote:
>>
>>> NLOS "magic" in 5ghz?  Don't hold your breath, man.
>>>
>>> On Wed, Apr 25, 2018 at 4:10 PM, Christopher Gray <
>>> cg...@graytechsoftware.com> wrote:
>>>
 I've been told the PTP650 (and 670) have some sort of magic that helps
 with NLOS links. I've always assume this was a result of the custom
 chipset. Do these radios actually perform better than others in similar
 signal NLOS environments?

 The PTP550 is based on a WiFi chipset... does it have any of the NLOS
 magic?


 In NLOS situations, would the PTP650 / PTP550 be expected to
 significantly outperform the airFiber-X hardware?

 Thank you - Chris


>>>
>>>
>>
>>
>

Re: [AFMUG] ping...

2018-04-27 Thread Robert Andrews


"voluntary cooperation"

On 04/27/2018 10:22 AM, Christopher Tyler wrote:

This is a test of the Emergency Broadcast System. The broadcasters of your area 
in voluntary cooperation with the FCC...

[AFMUG] Timer for 12v DC

2018-04-27 Thread Darin Steffl

Hello.

We have a timer for DC power in our vans that we run the inverters off. The
time can only be programmed for on/off times.

I'm looking for something more like a 1 or 2 hours duration timer where you
hit a button or turn a knob and it will only stay on for that duration,
then turn off. Like a bathroom fan/light thing for for 12v DC

Any recommendations?

Re: [AFMUG] After Hours Tech Support

The techs at GTC sound like they are dead and could care less about the 
customer in my humble opinion.  At least the techs at server plus seem like 
they are wanting to be engaged with the customer

> On Apr 27, 2018, at 12:39, Jeremy  wrote:
> 
> GTC is an alternative.  That is who we use.
> 
>> On Wed, Apr 25, 2018 at 9:41 PM, Steve Jones  
>> wrote:
>> Odd your customers never have questions unrelated to your service hoppes.
>> 
>> Anyhow in real life, what alternatives are there to serverplus that are 
>> similar in scope and cost? Funny this thread showed up considering was 
>> coming here to ask the specific question.
>> 
>> OP, if youre looking for some input on certain outsourced callcenter, i have 
>> some offlist advice.
>> 
>> 
>>> On Wed, Apr 25, 2018, 7:21 PM Matt Hoppes 
>>>  wrote:
>>> We don’t. We keep the network and customers running well enough there 
>>> really aren’t many support calls in general - let alone at night. 
>>> 
>>> > On Apr 25, 2018, at 19:39, Matt  wrote:
>>> > 
>>> > How or what do you pay an employee to either answer phone calls or
>>> > return voicemails after hours or on weekends?
>

Re: [AFMUG] BGP whats this?

2018-04-27 Thread Colin Stanners

I would be concerned, likely they're having an issue with their BGP server
or the network connection to you.

On Fri, Apr 27, 2018 at 12:02 PM, Steve Jones 
wrote:

> These are new messages, the blacked out IP is our peer on this router. Is
> this something I need to be concerned about? red messages make me nervous
>
>
>

Re: [AFMUG] Alignment tips for AF11Fx

Ive found with most UBNT gear, the best way to align them is to align them
with a dumpster and put them there. Ive had zero issues with any of the
UBNT gear Ive aligned with this method

On Fri, Apr 27, 2018 at 12:06 PM, Jeremy  wrote:

> Definitely link them on the bench first.  We did not have any issues
> linking them up
>
> On Wed, Apr 25, 2018 at 6:29 PM, Mathew Howard 
> wrote:
>
>> Nothing at all on the other side, or just weak? If it's not showing
>> anything at all, it must not actually be linking, in which case it could be
>> something configured wrong... like maybe a type in the key, or one of the
>> frequencies is entered wrong.
>>
>> If all the config matches, the first thing I'd check would be the
>> duplexor... but it sounds like you're already checking that.
>>
>> On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza > > wrote:
>>
>>> so we got a -53dBm  on one end and nothing on the other end?  aligned
>>> and realignedhaving the other side check duplexor is 4 and 2 on their
>>> side because its 2 and 4 on my side
>>> i downloaded the manual...guess I will have to read it... this is a 9.3
>>> mile linkI have aligned 11GHz up to 23 miles but with voltmeter on 110
>>> ft tower was easier.
>>> Help Mr. wizard
>>>
>>> Jaime Solorza
>>> Wireless Systems Architect
>>> 915-861-1390
>>>
>>> On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:
>>>
 Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT
 radio.

 My bad

 On Sun, Apr 22, 2018 at 6:24 PM Adair Winter <
 ada...@amarillowireless.net> wrote:

> Exactly.
>
> On Sun, Apr 22, 2018, 8:22 PM Mathew Howard 
> wrote:
>
>> Umm... No.
>> That's the Mimosa B11 that has that feature, as well as the newer
>> Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the
>> sort.
>>
>> On Sun, Apr 22, 2018, 8:09 PM Adair Winter <
>> ada...@amarillowireless.net> wrote:
>>
> They do? That's news to me.
>>>
>>> On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  wrote:
>>>
>> The units have a 2.4ghz Wi-Fi convection for configuring and aiming.
 You’ll probably want to turn it off when you are done.

 -Sean


 On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza <
 losguyswirel...@gmail.com> wrote:

> So no voltmeter alignment option on AirFiber 11FX?   That's how I
> align Dragonwave, Siklu and Bridgewave. ...going to have to set up 
> WiFi
> hotspots at two locations and use tablet on two towers to align
> antennasno other equipment there presently
>
>
> Jaime Solorza
>
> On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza <
> losguyswirel...@gmail.com> wrote:
>
>> We reserved bobcat with 2 ft. scoop and
>> arranged for cement trucks to pour concrete in tower base pits
>> week before we went to Artesia for last Mobday.  Ended with this and 
>> cement
>> mixer since no trucks available!!! So instead of two tower base 
>> erections
>> on Monday, we did second one on Tuesday!!!
>> Jaime Solorza
>>
>> On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza <
>> losguyswirel...@gmail.com> wrote:
>>
>>> Blew my hair off along with hard hat.
>>>
>>> Jaime Solorza
>>>
>>> On Sun, Apr 22, 2018, 11:31 AM Bill Prince 
>>> wrote:
>>>
 Good for both of you! I've been on towers when the wind gets
 too high,
 and it is more dangerous than you tend to think. Everything,
 and I mean
 everything, gets more difficult.


 bp
 

 On 4/22/2018 9:49 AM, Jaime Solorza wrote:
 > Ok...I will do that when we go back...winds will be up to
 20mph all
 > week...at 25 they get us off the roof and my Comtrain
 certified
 > assistant refused to let me climb
 >
 > Jaime Solorza

>>>
>>>
>>
>

Re: [AFMUG] Alignment tips for AF11Fx

2018-04-27 Thread Mathew Howard

You just set them next to each other with no antennas? I have two links
here waiting to go up, and I haven't been able to get them to link that
way...

On Fri, Apr 27, 2018 at 12:06 PM, Jeremy  wrote:

> Definitely link them on the bench first.  We did not have any issues
> linking them up
>
> On Wed, Apr 25, 2018 at 6:29 PM, Mathew Howard 
> wrote:
>
>> Nothing at all on the other side, or just weak? If it's not showing
>> anything at all, it must not actually be linking, in which case it could be
>> something configured wrong... like maybe a type in the key, or one of the
>> frequencies is entered wrong.
>>
>> If all the config matches, the first thing I'd check would be the
>> duplexor... but it sounds like you're already checking that.
>>
>> On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza > > wrote:
>>
>>> so we got a -53dBm  on one end and nothing on the other end?  aligned
>>> and realignedhaving the other side check duplexor is 4 and 2 on their
>>> side because its 2 and 4 on my side
>>> i downloaded the manual...guess I will have to read it... this is a 9.3
>>> mile linkI have aligned 11GHz up to 23 miles but with voltmeter on 110
>>> ft tower was easier.
>>> Help Mr. wizard
>>>
>>> Jaime Solorza
>>> Wireless Systems Architect
>>> 915-861-1390
>>>
>>> On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:
>>>
 Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT
 radio.

 My bad

 On Sun, Apr 22, 2018 at 6:24 PM Adair Winter <
 ada...@amarillowireless.net> wrote:

> Exactly.
>
> On Sun, Apr 22, 2018, 8:22 PM Mathew Howard 
> wrote:
>
>> Umm... No.
>> That's the Mimosa B11 that has that feature, as well as the newer
>> Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the
>> sort.
>>
>> On Sun, Apr 22, 2018, 8:09 PM Adair Winter <
>> ada...@amarillowireless.net> wrote:
>>
> They do? That's news to me.
>>>
>>> On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  wrote:
>>>
>> The units have a 2.4ghz Wi-Fi convection for configuring and aiming.
 You’ll probably want to turn it off when you are done.

 -Sean


 On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza <
 losguyswirel...@gmail.com> wrote:

> So no voltmeter alignment option on AirFiber 11FX?   That's how I
> align Dragonwave, Siklu and Bridgewave. ...going to have to set up 
> WiFi
> hotspots at two locations and use tablet on two towers to align
> antennasno other equipment there presently
>
>
> Jaime Solorza
>
> On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza <
> losguyswirel...@gmail.com> wrote:
>
>> We reserved bobcat with 2 ft. scoop and
>> arranged for cement trucks to pour concrete in tower base pits
>> week before we went to Artesia for last Mobday.  Ended with this and 
>> cement
>> mixer since no trucks available!!! So instead of two tower base 
>> erections
>> on Monday, we did second one on Tuesday!!!
>> Jaime Solorza
>>
>> On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza <
>> losguyswirel...@gmail.com> wrote:
>>
>>> Blew my hair off along with hard hat.
>>>
>>> Jaime Solorza
>>>
>>> On Sun, Apr 22, 2018, 11:31 AM Bill Prince 
>>> wrote:
>>>
 Good for both of you! I've been on towers when the wind gets
 too high,
 and it is more dangerous than you tend to think. Everything,
 and I mean
 everything, gets more difficult.


 bp
 

 On 4/22/2018 9:49 AM, Jaime Solorza wrote:
 > Ok...I will do that when we go back...winds will be up to
 20mph all
 > week...at 25 they get us off the roof and my Comtrain
 certified
 > assistant refused to let me climb
 >
 > Jaime Solorza

>>>
>>>
>>
>

Re: [AFMUG] Test

FBI seized it. Turns out MTOW was not a mount, it was code for TOW
missiles. It explains alot about radios flying off towers though. Yup, ol
chuck it turns out is an arms dealer

On Fri, Apr 27, 2018 at 12:06 PM, Jason McKemie <
j.mcke...@veloxinetbroadband.com> wrote:

> Is the list just slow or down? Haven't seen anything since last night.

Re: [AFMUG] Alignment tips for AF11Fx

2018-04-27 Thread Mathew Howard

The link we have up and running is on 4.1.0-beta1 (which is what it's been
on for months).

I don't remember exactly what short cp is supposed to do, but I have it off
on ours. I think it's supposed to be able to get slightly better capacity
in some cases, or something like that, but our link seemed to work better
with it off.

On Fri, Apr 27, 2018 at 12:02 PM, Jaime Solorza 
wrote:

> Got one alignned finally...I don't have to short cp enabledwhat does
> that do?
>
> Jaime Solorza
>
> On Thu, Apr 26, 2018, 10:54 AM Jaime Solorza 
> wrote:
>
>> What firmware is everyone using
>>
>> Jaime Solorza
>>
>> On Thu, Apr 26, 2018, 6:39 AM Jaime Solorza 
>> wrote:
>>
>>> Double checked configuration, double checked duplexorsgoing make
>>> sure all antennas are level and plumb myself but don't know what else to
>>> try.  Might change master slave settings since only master transmits and
>>> try to realign again this morning.  I am frustrated because it was easier
>>> to align a 23 mile link than these.   Using 10mhz channels to align...maybe
>>> should use the FCC assigned ones and see what happens frustrated in
>>> Artesia...
>>> Jaime Solorza
>>>
>>> On Apr 25, 2018 6:29 PM, "Mathew Howard"  wrote:
>>>
>>> Nothing at all on the other side, or just weak? If it's not showing
>>> anything at all, it must not actually be linking, in which case it could be
>>> something configured wrong... like maybe a type in the key, or one of the
>>> frequencies is entered wrong.
>>>
>>> If all the config matches, the first thing I'd check would be the
>>> duplexor... but it sounds like you're already checking that.
>>>
>>> On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza <
>>> losguyswirel...@gmail.com> wrote:
>>>
 so we got a -53dBm  on one end and nothing on the other end?  aligned
 and realignedhaving the other side check duplexor is 4 and 2 on their
 side because its 2 and 4 on my side
 i downloaded the manual...guess I will have to read it... this is a 9.3
 mile linkI have aligned 11GHz up to 23 miles but with voltmeter on 110
 ft tower was easier.
 Help Mr. wizard

 Jaime Solorza
 Wireless Systems Architect
 915-861-1390

 On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:

> Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT
> radio.
>
> My bad
>
> On Sun, Apr 22, 2018 at 6:24 PM Adair Winter <
> ada...@amarillowireless.net> wrote:
>
>> Exactly.
>>
>> On Sun, Apr 22, 2018, 8:22 PM Mathew Howard 
>> wrote:
>>
>>> Umm... No.
>>> That's the Mimosa B11 that has that feature, as well as the newer
>>> Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the
>>> sort.
>>>
>>> On Sun, Apr 22, 2018, 8:09 PM Adair Winter <
>>> ada...@amarillowireless.net> wrote:
>>>
>> They do? That's news to me.

 On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  wrote:

>>> The units have a 2.4ghz Wi-Fi convection for configuring and
> aiming.  You’ll probably want to turn it off when you are done.
>
> -Sean
>
>
> On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza <
> losguyswirel...@gmail.com> wrote:
>
>> So no voltmeter alignment option on AirFiber 11FX?   That's how I
>> align Dragonwave, Siklu and Bridgewave. ...going to have to set up 
>> WiFi
>> hotspots at two locations and use tablet on two towers to align
>> antennasno other equipment there presently
>>
>>
>> Jaime Solorza
>>
>> On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza <
>> losguyswirel...@gmail.com> wrote:
>>
>>> We reserved bobcat with 2 ft. scoop and
>>> arranged for cement trucks to pour concrete in tower base pits
>>> week before we went to Artesia for last Mobday.  Ended with this 
>>> and cement
>>> mixer since no trucks available!!! So instead of two tower base 
>>> erections
>>> on Monday, we did second one on Tuesday!!!
>>> Jaime Solorza
>>>
>>> On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza <
>>> losguyswirel...@gmail.com> wrote:
>>>
 Blew my hair off along with hard hat.

 Jaime Solorza

 On Sun, Apr 22, 2018, 11:31 AM Bill Prince 
 wrote:

> Good for both of you! I've been on towers when the wind gets
> too high,
> and it is more dangerous than you tend to think. Everything,
> and I mean
> everything, gets more difficult.
>
>
> bp

Re: [AFMUG] Alignment tips for AF11Fx

2018-04-27 Thread Bill Prince

Ours say version v4.0

bp

On 4/27/2018 9:52 AM, Jaime Solorza wrote:

What firmware is everyone using

Jaime Solorza

On Thu, Apr 26, 2018, 6:39 AM Jaime Solorza > wrote:

Double checked configuration, double checked duplexorsgoing
make sure all antennas are level and plumb myself but don't know
what else to try.  Might change master slave settings since only
master transmits and try to realign again this morning.  I am
frustrated because it was easier to align a 23 mile link than
these.  Using 10mhz channels to align...maybe should use the FCC
assigned ones and see what happens frustrated in Artesia...
Jaime Solorza

On Apr 25, 2018 6:29 PM, "Mathew Howard" > wrote:

Nothing at all on the other side, or just weak? If it's not
showing anything at all, it must not actually be linking, in
which case it could be something configured wrong... like
maybe a type in the key, or one of the frequencies is entered
wrong.

If all the config matches, the first thing I'd check would be
the duplexor... but it sounds like you're already checking that.

On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza
>
wrote:

so we got a -53dBm  on one end and nothing on the other
end?  aligned and realignedhaving the other side check
duplexor is 4 and 2 on their side because its 2 and 4 on
my side
i downloaded the manual...guess I will have to read it...
this is a 9.3 mile linkI have aligned 11GHz up to 23
miles but with voltmeter on 110 ft tower was easier.
Help Mr. wizard

Jaime Solorza
Wireless Systems Architect
915-861-1390

On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett
> wrote:

Oh yeah sorry.  Mimosa has that feature and the OP was
about the UBNT radio.

My bad

On Sun, Apr 22, 2018 at 6:24 PM Adair Winter
> wrote:

Exactly.

On Sun, Apr 22, 2018, 8:22 PM Mathew Howard
> wrote:

Umm... No.
That's the Mimosa B11 that has that feature,
as well as the newer Ubuntu 5ghz AC radios,
but as far as I know, the af11 has nothing of
the sort.

On Sun, Apr 22, 2018, 8:09 PM Adair Winter
> wrote:

They do? That's news to me.

On Sun, Apr 22, 2018, 6:50 PM Sean Heskett
>
wrote:

The units have a 2.4ghz Wi-Fi
convection for configuring and aiming.
You’ll probably want to turn it off
when you are done.

-Sean

On Sun, Apr 22, 2018 at 1:08 PM Jaime
Solorza > wrote:

So no voltmeter alignment option
on AirFiber 11FX?   That's how I
align Dragonwave, Siklu and
Bridgewave. ...going to have to
set up WiFi hotspots at two
locations and use tablet on two
towers to align antennasno
other equipment there presently

Jaime Solorza

On Sun, Apr 22, 2018, 1:37 PM
Jaime Solorza
>
wrote:

We reserved bobcat with 2 ft.
scoop and
arranged for cement trucks to
pour concrete in tower base

Re: [AFMUG] Alignment tips for AF11Fx

2018-04-27 Thread Adair Winter

4.0.3. have a few on beta

On Fri, Apr 27, 2018 at 11:52 AM, Jaime Solorza 
wrote:

> What firmware is everyone using
>
> Jaime Solorza
>
> On Thu, Apr 26, 2018, 6:39 AM Jaime Solorza 
> wrote:
>
>> Double checked configuration, double checked duplexorsgoing make sure
>> all antennas are level and plumb myself but don't know what else to try.
>> Might change master slave settings since only master transmits and try to
>> realign again this morning.  I am frustrated because it was easier to align
>> a 23 mile link than these.   Using 10mhz channels to align...maybe should
>> use the FCC assigned ones and see what happens frustrated in Artesia...
>> Jaime Solorza
>>
>> On Apr 25, 2018 6:29 PM, "Mathew Howard"  wrote:
>>
>> Nothing at all on the other side, or just weak? If it's not showing
>> anything at all, it must not actually be linking, in which case it could be
>> something configured wrong... like maybe a type in the key, or one of the
>> frequencies is entered wrong.
>>
>> If all the config matches, the first thing I'd check would be the
>> duplexor... but it sounds like you're already checking that.
>>
>> On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza > > wrote:
>>
>>> so we got a -53dBm  on one end and nothing on the other end?  aligned
>>> and realignedhaving the other side check duplexor is 4 and 2 on their
>>> side because its 2 and 4 on my side
>>> i downloaded the manual...guess I will have to read it... this is a 9.3
>>> mile linkI have aligned 11GHz up to 23 miles but with voltmeter on 110
>>> ft tower was easier.
>>> Help Mr. wizard
>>>
>>> Jaime Solorza
>>> Wireless Systems Architect
>>> 915-861-1390
>>>
>>> On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:
>>>
 Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT
 radio.

 My bad

 On Sun, Apr 22, 2018 at 6:24 PM Adair Winter <
 ada...@amarillowireless.net> wrote:

> Exactly.
>
> On Sun, Apr 22, 2018, 8:22 PM Mathew Howard 
> wrote:
>
>> Umm... No.
>> That's the Mimosa B11 that has that feature, as well as the newer
>> Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the
>> sort.
>>
>> On Sun, Apr 22, 2018, 8:09 PM Adair Winter <
>> ada...@amarillowireless.net> wrote:
>>
> They do? That's news to me.
>>>
>>> On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  wrote:
>>>
>> The units have a 2.4ghz Wi-Fi convection for configuring and aiming.
 You’ll probably want to turn it off when you are done.

 -Sean


 On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza <
 losguyswirel...@gmail.com> wrote:

> So no voltmeter alignment option on AirFiber 11FX?   That's how I
> align Dragonwave, Siklu and Bridgewave. ...going to have to set up 
> WiFi
> hotspots at two locations and use tablet on two towers to align
> antennasno other equipment there presently
>
>
> Jaime Solorza
>
> On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza <
> losguyswirel...@gmail.com> wrote:
>
>> We reserved bobcat with 2 ft. scoop and
>> arranged for cement trucks to pour concrete in tower base pits
>> week before we went to Artesia for last Mobday.  Ended with this and 
>> cement
>> mixer since no trucks available!!! So instead of two tower base 
>> erections
>> on Monday, we did second one on Tuesday!!!
>> Jaime Solorza
>>
>> On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza <
>> losguyswirel...@gmail.com> wrote:
>>
>>> Blew my hair off along with hard hat.
>>>
>>> Jaime Solorza
>>>
>>> On Sun, Apr 22, 2018, 11:31 AM Bill Prince 
>>> wrote:
>>>
 Good for both of you! I've been on towers when the wind gets
 too high,
 and it is more dangerous than you tend to think. Everything,
 and I mean
 everything, gets more difficult.


 bp
 

 On 4/22/2018 9:49 AM, Jaime Solorza wrote:
 > Ok...I will do that when we go back...winds will be up to
 20mph all
 > week...at 25 they get us off the roof and my Comtrain
 certified
 > assistant refused to let me climb
 >
 > Jaime Solorza

>>>
>>>
>>
>>


-- 

Adair Winter
VP, Network Operations / Co-Owner
Amarillo Wireless | 806.316.5071
C: 806.231.7180
http://www.amarillowireless.net

Re: [AFMUG] Fiber repair budget

Can easily run $5 to $10K.

From: Adam Moffett 
Sent: Friday, April 27, 2018 10:50 AM
To: af@afmug.com 
Subject: [AFMUG] Fiber repair budget

Does anybody have any rules of thumb they go by for budgeting for repairs of 
aerial fiber? 
I'm sure eventually a tree will fall on a line or a truck will take out a pole. 
 Just trying to do my Boy Scout duty and be prepared.  Any insight from people 
who've been there would be helpful.

Thanks,

Adam

[AFMUG] List


Was the list dead for two days, or was that just me?

Re: [AFMUG] Alignment tips for AF11Fx

2018-04-27 Thread Bill Prince

In all fairness, they were no different than any other 11GHz radios 
we've dealt with once we figured out to turn off all the "auto" stuff.

It sounds like you may have a hardware problem with one of them. That 
would make alignment an impossible task.

You have access to a spare or anything?

bp

On 4/27/2018 9:29 AM, Jaime Solorza wrote:
Double checked configuration, double checked duplexorsgoing make 
sure all antennas are level and plumb myself but don't know what else 
to try.  Might change master slave settings since only master 
transmits and try to realign again this morning.  I am frustrated 
because it was easier to align a 23 mile link than these.   Using 
10mhz channels to align...maybe should use the FCC assigned ones and 
see what happens frustrated in Artesia...

Jaime Solorza

On Apr 25, 2018 6:29 PM, "Mathew Howard" > wrote:

Nothing at all on the other side, or just weak? If it's not
showing anything at all, it must not actually be linking, in which
case it could be something configured wrong... like maybe a type
in the key, or one of the frequencies is entered wrong.

If all the config matches, the first thing I'd check would be the
duplexor... but it sounds like you're already checking that.

On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza
> wrote:

so we got a -53dBm  on one end and nothing on the other end? 
aligned and realignedhaving the other side check duplexor
is 4 and 2 on their side because its 2 and 4 on my side
i downloaded the manual...guess I will have to read it... this
is a 9.3 mile linkI have aligned 11GHz up to 23 miles but
with voltmeter on 110 ft tower was easier.
Help Mr. wizard

Jaime Solorza
Wireless Systems Architect
915-861-1390

On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett > wrote:

Oh yeah sorry.  Mimosa has that feature and the OP was
about the UBNT radio.

My bad

On Sun, Apr 22, 2018 at 6:24 PM Adair Winter
> wrote:

Exactly.

On Sun, Apr 22, 2018, 8:22 PM Mathew Howard
>
wrote:

Umm... No.
That's the Mimosa B11 that has that feature, as
well as the newer Ubuntu 5ghz AC radios, but as
far as I know, the af11 has nothing of the sort.

On Sun, Apr 22, 2018, 8:09 PM Adair Winter
> wrote:

They do? That's news to me.

On Sun, Apr 22, 2018, 6:50 PM Sean Heskett
> wrote:

The units have a 2.4ghz Wi-Fi convection
for configuring and aiming.  You’ll
probably want to turn it off when you are
done.

-Sean

On Sun, Apr 22, 2018 at 1:08 PM Jaime
Solorza > wrote:

So no voltmeter alignment option on
AirFiber 11FX?   That's how I align
Dragonwave, Siklu and Bridgewave.
...going to have to set up WiFi
hotspots at two locations and use
tablet on two towers to align
antennasno other equipment there
presently

Jaime Solorza

On Sun, Apr 22, 2018, 1:37 PM Jaime
Solorza > wrote:

We reserved bobcat with 2 ft.
scoop and
arranged for cement trucks to pour
concrete in tower base pits week
before we went to Artesia for last
Mobday. Ended with this and cement
mixer since no trucks available!!!
So instead of two tower base
erections on Monday, we did

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Jeremy

It comes down to whether they are 'waiting to be engaged', or 'engaged to
be waiting'.  From my studies of FLSA and speaking with attorneys, so long
as you have a signed contract in place that provides them some sort of
compensation that they agreed on, then it is legal.  For example, my
previous employer had us sign a paper that we agreed to the on-call policy,
and that policy would give us $75 for being on call during our week to be
on call.  We still log time while working on actual issues, and are still
paid time-and-a-half for any overtime worked.  The compensation was just
for the time that we are 'waiting to be engaged'.  Since there may be
restrictions on your own personal time during the hours that you are on
call, (ie. not drinking alcohol or staying within a certain geographical
area), then the time may not actually be considered to be your 'own time',
and some sort of previously agreed upon compensation should be given.  Put
this on paper.

On Fri, Apr 27, 2018 at 10:34 AM, Simon Westlake 
wrote:

> A daily bonus for being on call, and overtime for taking and working on
> calls.
>
> On Thu, Apr 26, 2018, 12:39 AM Matt  wrote:
>
>> How or what do you pay an employee to either answer phone calls or
>> return voicemails after hours or on weekends?
>>
>

Re: [AFMUG] MTC Outdoor 8 Circuit SS

Funny you should mention that.  I have added that ability.
Up to 8 Ethernet and 8 power.  

From: Mike Hammett 
Sent: Friday, April 27, 2018 10:39 AM
To: af@afmug.com 
Subject: Re: [AFMUG] MTC Outdoor 8 Circuit SS

Now what about mix and match DC and PoE?  :-p

-
Mike Hammett
Intelligent Computing Solutions

Midwest Internet Exchange

The Brothers WISP

From: "Chuck McCown" 
To: af@afmug.com
Sent: Saturday, April 14, 2018 7:26:46 PM
Subject: Re: [AFMUG] MTC Outdoor 8 Circuit SS

U. yea... yes yes indeed I am twas the plan along yes 
indeedy!

Did I ever tell  you about my girlfriend Morgan Fairchild?

Thanks for the idea.  Just have to figure out which connectors to use for the 
DC version.  
They make some nice screw terminals that solder into slots into the PCB.  

What kind of wire gauges would be best?  

From: Jason McKemie 
Sent: Saturday, April 14, 2018 5:38 PM
To: af@afmug.com 
Subject: [AFMUG] MTC Outdoor 8 Circuit SS

Chuck - 

I like the new design, are you going to have DC SS (power only w/ screw 
terminal) modules available for this?

-Jason

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Brian Sullivan


We are open until 12AM M-F.  New customer's are happy to hear this.
Between calls the tech's have a list of tasks to-do around the office.  
Hourly wages, entry level position.


On 4/27/2018 11:27 AM, Paul Stewart wrote:

If you answer calls and return voicemails after hours you set expectation that 
you always will … so if those calls are important enough (and only you would 
know) then why not offer extended hours instead?  What I’m suggesting is 
sticking to published business hours and/or adjusting them to meet your 
customers needs.


On Apr 25, 2018, at 7:39 PM, Matt  wrote:

How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?

Re: [AFMUG] PTP650, PTP550, NLOS

Interesting, I didn’t now little “n” had a definition.  

From: Steve Jones 
Sent: Wednesday, April 25, 2018 9:45 PM
To: af@afmug.com 
Subject: Re: [AFMUG] PTP650, PTP550, NLOS

They claim nLOS not NLOS. To cambium,  1/16 fresnel impact is nLOS

On Wed, Apr 25, 2018, 5:52 PM Christopher Gray  
wrote:

  I'm definitely not expecting Cambium to go through a forest in 5 GHz... but 
they specifically claim NLOS capability.

  I have several NLOS 5 GHz links going through leaves at very short ranges 
that are relatively stable (all ePMP). I'm just curious about what makes them 
claim their NLOS is better. 

  I'll look into the subcarries as Stanners suggested.

--

  On Wed, Apr 25, 2018 at 4:13 PM, Josh Baird  wrote:

NLOS "magic" in 5ghz?  Don't hold your breath, man.

On Wed, Apr 25, 2018 at 4:10 PM, Christopher Gray 
 wrote:

  I've been told the PTP650 (and 670) have some sort of magic that helps 
with NLOS links. I've always assume this was a result of the custom chipset. Do 
these radios actually perform better than others in similar signal NLOS 
environments?  

  The PTP550 is based on a WiFi chipset... does it have any of the NLOS 
magic?

  In NLOS situations, would the PTP650 / PTP550 be expected to 
significantly outperform the airFiber-X hardware?

  Thank you - Chris

[AFMUG] ping...

2018-04-27 Thread Christopher Tyler

This is a test of the Emergency Broadcast System. The broadcasters of your area 
in voluntary cooperation with the FCC...

-- 
Christopher Tyler 
MTCRE/MTCNA/MTCTCE/MTCWE 
Total Highspeed Internet Services 
417.851.1107

Re: [AFMUG] Alignment tips for AF11Fx

2018-04-27 Thread Justin Wilson

Double check your frequencies.  That is the most common thing we see.


Justin Wilson
j...@mtin.net

www.mtin.net
www.midwest-ix.com

> On Apr 25, 2018, at 8:29 PM, Mathew Howard  wrote:
> 
> Nothing at all on the other side, or just weak? If it's not showing anything 
> at all, it must not actually be linking, in which case it could be something 
> configured wrong... like maybe a type in the key, or one of the frequencies 
> is entered wrong.
> 
> If all the config matches, the first thing I'd check would be the duplexor... 
> but it sounds like you're already checking that.
> 
> On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza  > wrote:
> so we got a -53dBm  on one end and nothing on the other end?  aligned and 
> realignedhaving the other side check duplexor is 4 and 2 on their side 
> because its 2 and 4 on my side
> i downloaded the manual...guess I will have to read it... this is a 9.3 mile 
> linkI have aligned 11GHz up to 23 miles but with voltmeter on 110 ft 
> tower was easier.
> Help Mr. wizard
> 
> Jaime Solorza
> Wireless Systems Architect
> 915-861-1390
> 
> On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  > wrote:
> Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT radio.
> 
> My bad
> 
> On Sun, Apr 22, 2018 at 6:24 PM Adair Winter  > wrote:
> Exactly. 
> 
> On Sun, Apr 22, 2018, 8:22 PM Mathew Howard  > wrote:
> Umm... No.
> That's the Mimosa B11 that has that feature, as well as the newer Ubuntu 5ghz 
> AC radios, but as far as I know, the af11 has nothing of the sort. 
> 
> On Sun, Apr 22, 2018, 8:09 PM Adair Winter  > wrote:
> They do? That's news to me. 
> 
> On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  > wrote:
> The units have a 2.4ghz Wi-Fi convection for configuring and aiming.  You’ll 
> probably want to turn it off when you are done.
> 
> -Sean
> 
> 
> On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza  > wrote:
> So no voltmeter alignment option on AirFiber 11FX?   That's how I align 
> Dragonwave, Siklu and Bridgewave. ...going to have to set up WiFi hotspots at 
> two locations and use tablet on two towers to align antennasno other 
> equipment there presently
> 
> 
> Jaime Solorza
> 
> On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza  > wrote:
> We reserved bobcat with 2 ft. scoop and 
> arranged for cement trucks to pour concrete in tower base pits week before we 
> went to Artesia for last Mobday.  Ended with this and cement mixer since no 
> trucks available!!! So instead of two tower base erections on Monday, we did 
> second one on Tuesday!!! 
> Jaime Solorza
> 
> On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza  > wrote:
> Blew my hair off along with hard hat.
> 
> Jaime Solorza
> 
> On Sun, Apr 22, 2018, 11:31 AM Bill Prince  > wrote:
> Good for both of you! I've been on towers when the wind gets too high, 
> and it is more dangerous than you tend to think. Everything, and I mean 
> everything, gets more difficult.
> 
> 
> bp
> 
> 
> On 4/22/2018 9:49 AM, Jaime Solorza wrote:
> > Ok...I will do that when we go back...winds will be up to 20mph all 
> > week...at 25 they get us off the roof and my Comtrain certified 
> > assistant refused to let me climb
> >
> > Jaime Solorza
> 
>

[AFMUG] Test

2018-04-27 Thread Jason McKemie

Is the list just slow or down? Haven't seen anything since last night.

Re: [AFMUG] Alignment tips for AF11Fx

2018-04-27 Thread Jeremy

Definitely link them on the bench first.  We did not have any issues
linking them up

On Wed, Apr 25, 2018 at 6:29 PM, Mathew Howard  wrote:

> Nothing at all on the other side, or just weak? If it's not showing
> anything at all, it must not actually be linking, in which case it could be
> something configured wrong... like maybe a type in the key, or one of the
> frequencies is entered wrong.
>
> If all the config matches, the first thing I'd check would be the
> duplexor... but it sounds like you're already checking that.
>
> On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza 
> wrote:
>
>> so we got a -53dBm  on one end and nothing on the other end?  aligned and
>> realignedhaving the other side check duplexor is 4 and 2 on their side
>> because its 2 and 4 on my side
>> i downloaded the manual...guess I will have to read it... this is a 9.3
>> mile linkI have aligned 11GHz up to 23 miles but with voltmeter on 110
>> ft tower was easier.
>> Help Mr. wizard
>>
>> Jaime Solorza
>> Wireless Systems Architect
>> 915-861-1390
>>
>> On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:
>>
>>> Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT
>>> radio.
>>>
>>> My bad
>>>
>>> On Sun, Apr 22, 2018 at 6:24 PM Adair Winter <
>>> ada...@amarillowireless.net> wrote:
>>>
 Exactly.

 On Sun, Apr 22, 2018, 8:22 PM Mathew Howard 
 wrote:

> Umm... No.
> That's the Mimosa B11 that has that feature, as well as the newer
> Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the
> sort.
>
> On Sun, Apr 22, 2018, 8:09 PM Adair Winter <
> ada...@amarillowireless.net> wrote:
>
 They do? That's news to me.
>>
>> On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  wrote:
>>
> The units have a 2.4ghz Wi-Fi convection for configuring and aiming.
>>> You’ll probably want to turn it off when you are done.
>>>
>>> -Sean
>>>
>>>
>>> On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza <
>>> losguyswirel...@gmail.com> wrote:
>>>
 So no voltmeter alignment option on AirFiber 11FX?   That's how I
 align Dragonwave, Siklu and Bridgewave. ...going to have to set up WiFi
 hotspots at two locations and use tablet on two towers to align
 antennasno other equipment there presently


 Jaime Solorza

 On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza <
 losguyswirel...@gmail.com> wrote:

> We reserved bobcat with 2 ft. scoop and
> arranged for cement trucks to pour concrete in tower base pits
> week before we went to Artesia for last Mobday.  Ended with this and 
> cement
> mixer since no trucks available!!! So instead of two tower base 
> erections
> on Monday, we did second one on Tuesday!!!
> Jaime Solorza
>
> On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza <
> losguyswirel...@gmail.com> wrote:
>
>> Blew my hair off along with hard hat.
>>
>> Jaime Solorza
>>
>> On Sun, Apr 22, 2018, 11:31 AM Bill Prince 
>> wrote:
>>
>>> Good for both of you! I've been on towers when the wind gets too
>>> high,
>>> and it is more dangerous than you tend to think. Everything, and
>>> I mean
>>> everything, gets more difficult.
>>>
>>>
>>> bp
>>> 
>>>
>>> On 4/22/2018 9:49 AM, Jaime Solorza wrote:
>>> > Ok...I will do that when we go back...winds will be up to
>>> 20mph all
>>> > week...at 25 they get us off the roof and my Comtrain
>>> certified
>>> > assistant refused to let me climb
>>> >
>>> > Jaime Solorza
>>>
>>
>>
>

[AFMUG] Looking for work Knoxville Tennessee

2018-04-27 Thread Timothy Steele

Hello,

Back in December my boss was killed in a ht and run


https://www.google.com.ph/amp/s/www.palmbeachpost.com/news/crime--law/new-fatal-hit-and-run-victim-came-west-palm-work-apple-store/EA1TTmS6WnK753WZvhMaEO/amp.html

His wife was trying to keep the company going but i just got the message
that she will be closing the company as of may 1st I'm in Asia right now
but would like to start a new job soon as i get back
If no jobs in Knoxville ill see what i can do to get out of my apartment
lease and move.. I'm getting married next year really can't accept less
then $16 per hour

Thanks!

[AFMUG] BGP whats this?

These are new messages, the blacked out IP is our peer on this router. Is
this something I need to be concerned about? red messages make me nervous

Re: [AFMUG] Alignment tips for AF11Fx

Got one alignned finally...I don't have to short cp enabledwhat does
that do?

Jaime Solorza

On Thu, Apr 26, 2018, 10:54 AM Jaime Solorza 
wrote:

> What firmware is everyone using
>
> Jaime Solorza
>
> On Thu, Apr 26, 2018, 6:39 AM Jaime Solorza 
> wrote:
>
>> Double checked configuration, double checked duplexorsgoing make sure
>> all antennas are level and plumb myself but don't know what else to try.
>> Might change master slave settings since only master transmits and try to
>> realign again this morning.  I am frustrated because it was easier to align
>> a 23 mile link than these.   Using 10mhz channels to align...maybe should
>> use the FCC assigned ones and see what happens frustrated in Artesia...
>> Jaime Solorza
>>
>> On Apr 25, 2018 6:29 PM, "Mathew Howard"  wrote:
>>
>> Nothing at all on the other side, or just weak? If it's not showing
>> anything at all, it must not actually be linking, in which case it could be
>> something configured wrong... like maybe a type in the key, or one of the
>> frequencies is entered wrong.
>>
>> If all the config matches, the first thing I'd check would be the
>> duplexor... but it sounds like you're already checking that.
>>
>> On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza > > wrote:
>>
>>> so we got a -53dBm  on one end and nothing on the other end?  aligned
>>> and realignedhaving the other side check duplexor is 4 and 2 on their
>>> side because its 2 and 4 on my side
>>> i downloaded the manual...guess I will have to read it... this is a 9.3
>>> mile linkI have aligned 11GHz up to 23 miles but with voltmeter on 110
>>> ft tower was easier.
>>> Help Mr. wizard
>>>
>>> Jaime Solorza
>>> Wireless Systems Architect
>>> 915-861-1390
>>>
>>> On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:
>>>
 Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT
 radio.

 My bad

 On Sun, Apr 22, 2018 at 6:24 PM Adair Winter <
 ada...@amarillowireless.net> wrote:

> Exactly.
>
> On Sun, Apr 22, 2018, 8:22 PM Mathew Howard 
> wrote:
>
>> Umm... No.
>> That's the Mimosa B11 that has that feature, as well as the newer
>> Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the
>> sort.
>>
>> On Sun, Apr 22, 2018, 8:09 PM Adair Winter <
>> ada...@amarillowireless.net> wrote:
>>
> They do? That's news to me.
>>>
>>> On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  wrote:
>>>
>> The units have a 2.4ghz Wi-Fi convection for configuring and aiming.
 You’ll probably want to turn it off when you are done.

 -Sean


 On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza <
 losguyswirel...@gmail.com> wrote:

> So no voltmeter alignment option on AirFiber 11FX?   That's how I
> align Dragonwave, Siklu and Bridgewave. ...going to have to set up 
> WiFi
> hotspots at two locations and use tablet on two towers to align
> antennasno other equipment there presently
>
>
> Jaime Solorza
>
> On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza <
> losguyswirel...@gmail.com> wrote:
>
>> We reserved bobcat with 2 ft. scoop and
>> arranged for cement trucks to pour concrete in tower base pits
>> week before we went to Artesia for last Mobday.  Ended with this and 
>> cement
>> mixer since no trucks available!!! So instead of two tower base 
>> erections
>> on Monday, we did second one on Tuesday!!!
>> Jaime Solorza
>>
>> On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza <
>> losguyswirel...@gmail.com> wrote:
>>
>>> Blew my hair off along with hard hat.
>>>
>>> Jaime Solorza
>>>
>>> On Sun, Apr 22, 2018, 11:31 AM Bill Prince 
>>> wrote:
>>>
 Good for both of you! I've been on towers when the wind gets
 too high,
 and it is more dangerous than you tend to think. Everything,
 and I mean
 everything, gets more difficult.


 bp
 

 On 4/22/2018 9:49 AM, Jaime Solorza wrote:
 > Ok...I will do that when we go back...winds will be up to
 20mph all
 > week...at 25 they get us off the roof and my Comtrain
 certified
 > assistant refused to let me climb
 >
 > Jaime Solorza

>>>
>>>
>>
>>

[AFMUG] My latest Blog post

2018-04-27 Thread Gino A. Villarini

NO POWER  = NO INTERNET?  Why your Business loses Internet connectivity 
during a power outage? 樂⚡️ My latest blog! #Internet#BusinessContinuity 
#DisasterRecoveryow.ly/7pIu30jHv2E



Gino A. Villarini


President
Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968

[cid:aeronet-logo_310cfc3e-6691-4f69-bd49-b37b834b9238.png]

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Layne Sisk

Matt,
Hit me offlist if you want some info.  We do a ton of this!

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af  On Behalf Of Matt
Sent: Wednesday, April 25, 2018 5:40 PM
To: af@afmug.com
Subject: [AFMUG] After Hours Tech Support

How or what do you pay an employee to either answer phone calls or return 
voicemails after hours or on weekends?

Re: [AFMUG] Alignment tips for AF11Fx

What firmware is everyone using

Jaime Solorza

On Thu, Apr 26, 2018, 6:39 AM Jaime Solorza 
wrote:

> Double checked configuration, double checked duplexorsgoing make sure
> all antennas are level and plumb myself but don't know what else to try.
> Might change master slave settings since only master transmits and try to
> realign again this morning.  I am frustrated because it was easier to align
> a 23 mile link than these.   Using 10mhz channels to align...maybe should
> use the FCC assigned ones and see what happens frustrated in Artesia...
> Jaime Solorza
>
> On Apr 25, 2018 6:29 PM, "Mathew Howard"  wrote:
>
> Nothing at all on the other side, or just weak? If it's not showing
> anything at all, it must not actually be linking, in which case it could be
> something configured wrong... like maybe a type in the key, or one of the
> frequencies is entered wrong.
>
> If all the config matches, the first thing I'd check would be the
> duplexor... but it sounds like you're already checking that.
>
> On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza 
> wrote:
>
>> so we got a -53dBm  on one end and nothing on the other end?  aligned and
>> realignedhaving the other side check duplexor is 4 and 2 on their side
>> because its 2 and 4 on my side
>> i downloaded the manual...guess I will have to read it... this is a 9.3
>> mile linkI have aligned 11GHz up to 23 miles but with voltmeter on 110
>> ft tower was easier.
>> Help Mr. wizard
>>
>> Jaime Solorza
>> Wireless Systems Architect
>> 915-861-1390
>>
>> On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:
>>
>>> Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT
>>> radio.
>>>
>>> My bad
>>>
>>> On Sun, Apr 22, 2018 at 6:24 PM Adair Winter <
>>> ada...@amarillowireless.net> wrote:
>>>
 Exactly.

 On Sun, Apr 22, 2018, 8:22 PM Mathew Howard 
 wrote:

> Umm... No.
> That's the Mimosa B11 that has that feature, as well as the newer
> Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the
> sort.
>
> On Sun, Apr 22, 2018, 8:09 PM Adair Winter <
> ada...@amarillowireless.net> wrote:
>
 They do? That's news to me.
>>
>> On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  wrote:
>>
> The units have a 2.4ghz Wi-Fi convection for configuring and aiming.
>>> You’ll probably want to turn it off when you are done.
>>>
>>> -Sean
>>>
>>>
>>> On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza <
>>> losguyswirel...@gmail.com> wrote:
>>>
 So no voltmeter alignment option on AirFiber 11FX?   That's how I
 align Dragonwave, Siklu and Bridgewave. ...going to have to set up WiFi
 hotspots at two locations and use tablet on two towers to align
 antennasno other equipment there presently


 Jaime Solorza

 On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza <
 losguyswirel...@gmail.com> wrote:

> We reserved bobcat with 2 ft. scoop and
> arranged for cement trucks to pour concrete in tower base pits
> week before we went to Artesia for last Mobday.  Ended with this and 
> cement
> mixer since no trucks available!!! So instead of two tower base 
> erections
> on Monday, we did second one on Tuesday!!!
> Jaime Solorza
>
> On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza <
> losguyswirel...@gmail.com> wrote:
>
>> Blew my hair off along with hard hat.
>>
>> Jaime Solorza
>>
>> On Sun, Apr 22, 2018, 11:31 AM Bill Prince 
>> wrote:
>>
>>> Good for both of you! I've been on towers when the wind gets too
>>> high,
>>> and it is more dangerous than you tend to think. Everything, and
>>> I mean
>>> everything, gets more difficult.
>>>
>>>
>>> bp
>>> 
>>>
>>> On 4/22/2018 9:49 AM, Jaime Solorza wrote:
>>> > Ok...I will do that when we go back...winds will be up to
>>> 20mph all
>>> > week...at 25 they get us off the roof and my Comtrain
>>> certified
>>> > assistant refused to let me climb
>>> >
>>> > Jaime Solorza
>>>
>>
>>
>
>

[AFMUG] Fiber repair budget

Does anybody have any rules of thumb they go by for budgeting for 
repairs of aerial fiber?
I'm sure eventually a tree will fall on a line or a truck will take out 
a pole.  Just trying to do my Boy Scout duty and be prepared.  Any 
insight from people who've been there would be helpful.


Thanks,
Adam

Re: [AFMUG] After Hours Tech Support

You can rely on an outside call center to take payments and do the basic 
tier 1 troubleshooting.  They'll have to escalate a "real" problem 
because you'll know things about your network that they won't know.  Go 
in with that expectation and you'll come out happy.


Some labor laws are federal and some are state.  So your state laws will 
be a factor in how to handle an employee doing off hours stuff.  It 
might be dangerous to go by what this bunch of randos on the Internet 
are doing.


In NY I'm aware of two methods that apparently are ok.  Some people get 
paid an "on call rate" which is different from their normal rate, and 
they switch to normal rate when they start working.  I'm aware of other 
companies who pay for 4 hours if the person does any work at all, and 
then pay for a full day if the person exceeds 4 hours and 1 minute.  
Both of those methods apparently are ok --major companies in this area 
use both of these methods.  My understanding is that if we place an 
expectation on the employee that they should be available to handle a 
call then that interferes with their own use of their own time and they 
have to be somehow be compensated for that.  Since you're in another 
state, it might be different.  I'm not a lawyer, and I'm completely 
unqualified to talk about any of this, and I'm barely qualified to talk 
about anything at all.


-Adam


-- Original Message --
From: "Darin Steffl" 
To: af@afmug.com
Sent: 4/25/2018 7:57:45 PM
Subject: Re: [AFMUG] After Hours Tech Support


We don't.

We pay serverplus $250 per month minimum for "X" amount of calls for 
24/7 tech support when our office is closed. It works fine most of the 
time and the customer gets to talk to someone. We don't return calls 
until normal business hours again. Sometimes I'll text someone if I 
think it'll be a quick fix. Otherwise, they're told to expect a 
callback on the next business day.


On Thu, Apr 26, 2018 at 1:39 AM, Matt  
wrote:

How or what do you pay an employee to either answer phone calls or
return voicemails after hours or on weekends?




--
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
 Like us on Facebook

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Chris Fabien

GTC is the other player popular in the wisp market. We are usually fairly
happy with them.

On Wed, Apr 25, 2018, 11:41 PM Steve Jones 
wrote:

> Odd your customers never have questions unrelated to your service hoppes.
>
> Anyhow in real life, what alternatives are there to serverplus that are
> similar in scope and cost? Funny this thread showed up considering was
> coming here to ask the specific question.
>
> OP, if youre looking for some input on certain outsourced callcenter, i
> have some offlist advice.
>
>
> On Wed, Apr 25, 2018, 7:21 PM Matt Hoppes <
> mattli...@rivervalleyinternet.net> wrote:
>
>> We don’t. We keep the network and customers running well enough there
>> really aren’t many support calls in general - let alone at night.
>>
>> > On Apr 25, 2018, at 19:39, Matt  wrote:
>> >
>> > How or what do you pay an employee to either answer phone calls or
>> > return voicemails after hours or on weekends?
>>
>

[AFMUG] Provider billing

2018-04-27 Thread Travis Johnson


Hi,

I just received a new billing statement from my ISP, and I was shocked. 
Attached is the actual bill, but here are a few facts:


(1) They "automatically" added their "PC Care Support" service.
(2) They are charging a "Carrier Recovery Fee", which is just profit.
(3) Their pricing is crazy... $89.95/month for up to 20Mbps (and 
$69.96/month for up to 10Mbps).

(4) Static IP address is $20/month.

It's really too bad these guys have become just as bad as every other 
telco in the country... people use them because they don't have any 
other choice, not because they want to.


Travis

Re: [AFMUG] Alignment tips for AF11Fx

They are obviously aligned.  

From: Mathew Howard 
Sent: Wednesday, April 25, 2018 6:29 PM
To: af 
Subject: Re: [AFMUG] Alignment tips for AF11Fx

Nothing at all on the other side, or just weak? If it's not showing anything at 
all, it must not actually be linking, in which case it could be something 
configured wrong... like maybe a type in the key, or one of the frequencies is 
entered wrong. 

If all the config matches, the first thing I'd check would be the duplexor... 
but it sounds like you're already checking that.

On Wed, Apr 25, 2018 at 6:44 PM, Jaime Solorza  
wrote:

  so we got a -53dBm  on one end and nothing on the other end?  aligned and 
realignedhaving the other side check duplexor is 4 and 2 on their side 
because its 2 and 4 on my side 
  i downloaded the manual...guess I will have to read it... this is a 9.3 mile 
linkI have aligned 11GHz up to 23 miles but with voltmeter on 110 ft tower 
was easier.
  Help Mr. wizard

  Jaime Solorza 
  Wireless Systems Architect
  915-861-1390

  On Sun, Apr 22, 2018 at 8:55 PM, Sean Heskett  wrote:

Oh yeah sorry.  Mimosa has that feature and the OP was about the UBNT radio.

My bad

On Sun, Apr 22, 2018 at 6:24 PM Adair Winter  
wrote:

  Exactly. 

  On Sun, Apr 22, 2018, 8:22 PM Mathew Howard  wrote:

Umm... No. 
That's the Mimosa B11 that has that feature, as well as the newer 
Ubuntu 5ghz AC radios, but as far as I know, the af11 has nothing of the sort. 

On Sun, Apr 22, 2018, 8:09 PM Adair Winter 
 wrote:

  They do? That's news to me. 

  On Sun, Apr 22, 2018, 6:50 PM Sean Heskett  wrote:

The units have a 2.4ghz Wi-Fi convection for configuring and 
aiming.  You’ll probably want to turn it off when you are done.

-Sean

On Sun, Apr 22, 2018 at 1:08 PM Jaime Solorza 
 wrote:

  So no voltmeter alignment option on AirFiber 11FX?   That's how I 
align Dragonwave, Siklu and Bridgewave. ...going to have to set up WiFi 
hotspots at two locations and use tablet on two towers to align antennasno 
other equipment there presently

  Jaime Solorza

  On Sun, Apr 22, 2018, 1:37 PM Jaime Solorza 
 wrote:

We reserved bobcat with 2 ft. scoop and 
arranged for cement trucks to pour concrete in tower base pits 
week before we went to Artesia for last Mobday.  Ended with this and cement 
mixer since no trucks available!!! So instead of two tower base erections on 
Monday, we did second one on Tuesday!!! 

Jaime Solorza

On Sun, Apr 22, 2018, 11:37 AM Jaime Solorza 
 wrote:

  Blew my hair off along with hard hat.

  Jaime Solorza

  On Sun, Apr 22, 2018, 11:31 AM Bill Prince 
 wrote:

Good for both of you! I've been on towers when the wind 
gets too high, 
and it is more dangerous than you tend to think. 
Everything, and I mean 
everything, gets more difficult.

bp

On 4/22/2018 9:49 AM, Jaime Solorza wrote:
> Ok...I will do that when we go back...winds will be up to 
20mph all 
> week...at 25 they get us off the roof and my Comtrain 
certified 
> assistant refused to let me climb
>
> Jaime Solorza

Re: [AFMUG] OT Ham radio GoBox build

I could certainly put those to use.

From: Jon Lee 
Sent: Wednesday, April 25, 2018 6:10 PM
To: af@afmug.com 
Subject: Re: [AFMUG] OT Ham radio GoBox build

Crystals? I'm trying to figure out where these go?!?!  I have 2 in my 
collection.  
http://imgur.com/gallery/U7HyraD

On Wed, Apr 25, 2018, 12:06 PM  wrote:

  Where do you plug in the crystals?

  From: Adair Winter 
  Sent: Wednesday, April 25, 2018 12:56 PM
  To: af@afmug.com 
  Subject: Re: [AFMUG] OT Ham radio GoBox build

  FT-991a

  On Wed, Apr 25, 2018, 1:48 PM  wrote:

I wish I had a nice HF rig...

From: Ben Royer 
Sent: Wednesday, April 25, 2018 12:13 PM
To: af@afmug.com 
Subject: Re: [AFMUG] OT Ham radio GoBox build

That’s BAD-A fellow HAM myself N9RYR

Good job and 73

Thank you,
Ben Royer, Operations Manager
Royell Communications, Inc.
217-965-3699 www.royell.net

From: Jon Lee 
Sent: Wednesday, April 25, 2018 11:46 AM
To: af@afmug.com 
Subject: [AFMUG] OT Ham radio GoBox build

Hey guys just wanted to share a fun project I finished up yesterday. I 
volunteer with ARES RACES in my county here in AZ. Fire season is here and we 
are already under a burn ban. My last build was a bit bulky so I wanted to trim 
down the size a bit. The main purpose of the build is a crossband repeater. 
http://imgur.com/gallery/n67MNYS

Re: [AFMUG] OT Ham radio GoBox build

I think I would never get any work done if I bought something like this...

From: Brian Webster 
Sent: Wednesday, April 25, 2018 3:30 PM
To: af@afmug.com 
Subject: Re: [AFMUG] OT Ham radio GoBox build

Nice go kit! Neat and to the point.

Chuck there has been a lot of activity around the new Icom IC-7300, SDR, touch 
screen, nice panadapter display without the computer. 

https://www.gigaparts.com/icom-ic-7300.html?gclid=EAIaIQobChMIwc6I4K7W2gIVkoeyCh1TqwWxEAAYASAAEgJz0fD_BwE

Thank You,

Brian Webster

From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Wednesday, April 25, 2018 3:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] OT Ham radio GoBox build

Where do you plug in the crystals?

From: Adair Winter 

Sent: Wednesday, April 25, 2018 12:56 PM

To: af@afmug.com 

Subject: Re: [AFMUG] OT Ham radio GoBox build

FT-991a

On Wed, Apr 25, 2018, 1:48 PM  wrote:

  I wish I had a nice HF rig...

  From: Ben Royer 

  Sent: Wednesday, April 25, 2018 12:13 PM

  To: af@afmug.com 

  Subject: Re: [AFMUG] OT Ham radio GoBox build

  That’s BAD-A fellow HAM myself N9RYR

  Good job and 73

  Thank you,
  Ben Royer, Operations Manager
  Royell Communications, Inc.
  217-965-3699 www.royell.net

  From: Jon Lee 

  Sent: Wednesday, April 25, 2018 11:46 AM

  To: af@afmug.com 

  Subject: [AFMUG] OT Ham radio GoBox build

  Hey guys just wanted to share a fun project I finished up yesterday. I 
volunteer with ARES RACES in my county here in AZ. Fire season is here and we 
are already under a burn ban. My last build was a bit bulky so I wanted to trim 
down the size a bit. The main purpose of the build is a crossband repeater. 
http://imgur.com/gallery/n67MNYS

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Jeremy

GTC is an alternative.  That is who we use.

On Wed, Apr 25, 2018 at 9:41 PM, Steve Jones 
wrote:

> Odd your customers never have questions unrelated to your service hoppes.
>
> Anyhow in real life, what alternatives are there to serverplus that are
> similar in scope and cost? Funny this thread showed up considering was
> coming here to ask the specific question.
>
> OP, if youre looking for some input on certain outsourced callcenter, i
> have some offlist advice.
>
>
> On Wed, Apr 25, 2018, 7:21 PM Matt Hoppes  rivervalleyinternet.net> wrote:
>
>> We don’t. We keep the network and customers running well enough there
>> really aren’t many support calls in general - let alone at night.
>>
>> > On Apr 25, 2018, at 19:39, Matt  wrote:
>> >
>> > How or what do you pay an employee to either answer phone calls or
>> > return voicemails after hours or on weekends?
>>
>

Re: [AFMUG] MTC Outdoor 8 Circuit SS

Now what about mix and match DC and PoE? :-p 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Chuck McCown"  
To: af@afmug.com 
Sent: Saturday, April 14, 2018 7:26:46 PM 
Subject: Re: [AFMUG] MTC Outdoor 8 Circuit SS 




U. yea... yes yes indeed I am twas the plan along yes 
indeedy! 

Did I ever tell you about my girlfriend Morgan Fairchild? 

Thanks for the idea. Just have to figure out which connectors to use for the DC 
version. 
They make some nice screw terminals that solder into slots into the PCB. 

What kind of wire gauges would be best? 




From: Jason McKemie 
Sent: Saturday, April 14, 2018 5:38 PM 
To: af@afmug.com 
Subject: [AFMUG] MTC Outdoor 8 Circuit SS 

Chuck - 

I like the new design, are you going to have DC SS (power only w/ screw 
terminal) modules available for this? 

-Jason

Re: [AFMUG] PTP650, PTP550, NLOS

2018-04-27 Thread Dave

Good overview.. Ill still stick to my guns about reliability on price
point. One and done or keep going back over the same dead horse.

On 04/25/2018 04:07 PM, Ryan Ray wrote:

http://www.advantec.it/wp-content/uploads/cambium/pdf/cambium_networks_PTP550_Advantec.pdf

On Wed, Apr 25, 2018 at 1:58 PM, Joe Novak > wrote:

I've definitely done some stupid things with PTP 5ghz. With in a
few hundred foot I may or may not have a few micro-pops humming
along with NLOS shots. It's definitely not a predictable layout
though, you just have to test it.

On Wed, Apr 25, 2018 at 3:52 PM, Steve Jones
> wrote:

No ptp650 magic sauce like you may be expecting. It performs
exactly as ptp3/500 did in regard to that. Like anything you
can get "nLOS" but you pay for it with capacity/reliability
turning dual payload off gets you "sauce" at the expense of
half your capacity, and IIRC theres another setting regarding
throughput vs stability. 5ghz is 5ghz in this context. you can
barely penetrate a fart, tree leaves are out of the question

On Wed, Apr 25, 2018 at 3:16 PM, C Stanners
> wrote:

Orthogon-based PTP650/670 have something like 256/512
subcarriers which helps NLOS. I think AF5X has 1 and
AF5XHD has 8 subcarriers?

On Wed, Apr 25, 2018 at 3:10 PM, Christopher Gray
> wrote:

I've been told the PTP650 (and 670) have some sort of
magic that helps with NLOS links. I've always assume
this was a result of the custom chipset. Do these
radios actually perform better than others in similar
signal NLOS environments?

The PTP550 is based on a WiFi chipset... does it have
any of the NLOS magic?

In NLOS situations, would the PTP650 / PTP550 be
expected to significantly outperform the airFiber-X
hardware?

Thank you - Chris

Re: [AFMUG] PTP650, PTP550, NLOS

2018-04-27 Thread Eric Muehleisen

In their webinars and trainings they usually talk about NLOS in metro
areas. Lots of shiny things to multipath from. Not so much in a forest.

On Wed, Apr 25, 2018 at 5:52 PM, Christopher Gray <
cg...@graytechsoftware.com> wrote:

> I'm definitely not expecting Cambium to go through a forest in 5 GHz...
> but they specifically claim NLOS capability.
>
> I have several NLOS 5 GHz links going through leaves at very short ranges
> that are relatively stable (all ePMP). I'm just curious about what makes
> them claim their NLOS is better.
>
> I'll look into the subcarries as Stanners suggested.
>
>
>
> --
>
> On Wed, Apr 25, 2018 at 4:13 PM, Josh Baird  wrote:
>
>> NLOS "magic" in 5ghz?  Don't hold your breath, man.
>>
>> On Wed, Apr 25, 2018 at 4:10 PM, Christopher Gray <
>> cg...@graytechsoftware.com> wrote:
>>
>>> I've been told the PTP650 (and 670) have some sort of magic that helps
>>> with NLOS links. I've always assume this was a result of the custom
>>> chipset. Do these radios actually perform better than others in similar
>>> signal NLOS environments?
>>>
>>> The PTP550 is based on a WiFi chipset... does it have any of the NLOS
>>> magic?
>>>
>>>
>>> In NLOS situations, would the PTP650 / PTP550 be expected to
>>> significantly outperform the airFiber-X hardware?
>>>
>>> Thank you - Chris
>>>
>>>
>>
>

Re: [AFMUG] After Hours Tech Support

2018-04-27 Thread Simon Westlake

A daily bonus for being on call, and overtime for taking and working on
calls.

On Thu, Apr 26, 2018, 12:39 AM Matt  wrote:

> How or what do you pay an employee to either answer phone calls or
> return voicemails after hours or on weekends?
>

Re: [AFMUG] PTP650, PTP550, NLOS

2018-04-27 Thread Dave


There has been some significant improvement since the 500 and 600.
 I like the extra power on the 5.1 band and the 45Mhz wide channel 
selection down to 5Mhz
DSO and other smart RF tech has made this my goto for interlinks and a 
reliable dedicated ptp for an end user.



On 04/25/2018 03:52 PM, Steve Jones wrote:
No ptp650 magic sauce like you may be expecting. It performs exactly 
as ptp3/500 did in regard to that. Like anything you can get "nLOS" 
but you pay for it with capacity/reliability
turning dual payload off gets you "sauce" at the expense of half your 
capacity,  and IIRC theres another setting regarding throughput vs 
stability. 5ghz is 5ghz in this context. you can barely penetrate a 
fart, tree leaves are out of the question


On Wed, Apr 25, 2018 at 3:16 PM, C Stanners > wrote:


Orthogon-based PTP650/670 have something like 256/512 subcarriers
which helps NLOS. I think AF5X has 1 and AF5XHD has 8 subcarriers?

On Wed, Apr 25, 2018 at 3:10 PM, Christopher Gray
>
wrote:

I've been told the PTP650 (and 670) have some sort of magic
that helps with NLOS links. I've always assume this was a
result of the custom chipset. Do these radios actually perform
better than others in similar signal NLOS environments?

The PTP550 is based on a WiFi chipset... does it have any of
the NLOS magic?


In NLOS situations, would the PTP650 / PTP550 be expected to
significantly outperform the airFiber-X hardware?

Thank you - Chris





--

Re: [AFMUG] After Hours Tech Support

They sometimes have questions unrelated to my service. No way I’m paying a call 
center somewhere for that. 

That was one of my biggest issues with out sourcing. 

However, for example, we had a guy call the customer service line last night at 
8:30. Didn’t leave a message. Called right back and chose support. I didn’t 
answer it. Left a message saying he was moving and wanted to schedule the move. 

Customer service closed at 6. Support is open until 9. 

The button mashers will drive you broke. 

And if the customer had a question unrelated to my service I definitely don’t 
want to pay someone to take the call. 

If the issue is a major down - we know about it from alarming 24x7. 

Our voicemail includes instructions on how to power cycle. 

Anything else - customer is paying for residential services. They can leave a 
message. Some don’t. That shows the issue wasn’t even really important to them. 
And they never call back either. They either figured it out, or it became 
irrelevant. 

I’ve thought (though won’t) about routing all support calls to voicemail to 
weed out the non important calls. 

And as I’ve talked about in other threads - I used the several hundred I would 
have paid outsourced and hired an employee. 

Now during the day I have my own level1 support person who also doubles as 
billing, sales, office staff, Tower hand, and part time installer. 

> On Apr 25, 2018, at 23:41, Steve Jones  wrote:
> 
> Odd your customers never have questions unrelated to your service hoppes.
> 
> Anyhow in real life, what alternatives are there to serverplus that are 
> similar in scope and cost? Funny this thread showed up considering was coming 
> here to ask the specific question.
> 
> OP, if youre looking for some input on certain outsourced callcenter, i have 
> some offlist advice.
> 
> 
>> On Wed, Apr 25, 2018, 7:21 PM Matt Hoppes 
>>  wrote:
>> We don’t. We keep the network and customers running well enough there really 
>> aren’t many support calls in general - let alone at night. 
>> 
>> > On Apr 25, 2018, at 19:39, Matt  wrote:
>> > 
>> > How or what do you pay an employee to either answer phone calls or
>> > return voicemails after hours or on weekends?

Re: [AFMUG] Alignment tips for AF11Fx