Re: [EXTERNAL] Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

my university left the ARSystem platform a while back, the arslist was an important resource for me. Thanks to all of you who have contributed to this list over the years, from running it to those who gave thoughtful answers, sometimes very detailed. It was a pleasure to be a part of this list! May God ble

Re: Multiple incoming email boxes

--_000_c960ab75ab514fa8b67e4f3e116e7022CY1PR0201MB0747namprd02_ Content-Transfer-Encoding: base64 Content-Type: text/plain; charset=utf-8 VGF1ZiwNCg0KSSBhbHNvIHdvbmRlciBpZiB5b3Ugc2VwYXJhdGUgdGhlIHJlcXVlc3RzICYgYnVs ayBtYWlsIGludG8gMiBtYWlsYm94ZXMsIGlmIHlvdSBjYW4gY29udHJvbCB0aGUgb3JkZXIgb2Yg

Re: Multiple incoming email boxes

is polled first so that on each polling= interval the request box would be polled first. Don=92t know what contro= ls polling order =96 name, create date of mailbox configuration record, or = what. But maybe that would save you maintaining more than 1 email engine. David David Durling University

Re: John Atherly passed away

I didn't know John personally, but am sorry to hear such news about one of our community. It is sobering, and I'll pray for his family. Thanks for letting us know. David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList

Re: Deleted user accounts continue to show up in logs

running? on the network... LOL... and they have refresh running... Hilarious... On Mon, May 5, 2014 at 9:18 AM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote: ** We have “LOGIN FAILED” attempts logged for user accounts that have been long deleted from our ARS 7.5 server. In some cases

Re: Self-Terminating/disabling Escalation

The “Run Now” escalation option is also there in the 7.5 Dev Studio (at least in patch 007). David D. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Tuesday, May 06, 2014 7:21 AM To: arslist

Re: Deleted user accounts continue to show up in logs - Resolved

mv -f $CATALINA_HOME/webapps/arsys/logs/*.log $CATALINA_HOME/webapps/arsys/logs/bak /dev/null 2/dev/null Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, May 05, 2014 8:18 AM

Re: Deleted user accounts continue to show up in logs

it records user/form access and builds the cache based on past activity. There are a series of files (I think *.index) that store this usage information. On Mon, May 5, 2014 at 8:18 AM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote: ** We have “LOGIN FAILED” attempts logged for user

Deleted user accounts continue to show up in logs

have an idea what might be going on? David David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Remedy, OpenSSL, and the Heartbleed bug

System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, April 21, 2014 6:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Remedy, OpenSSL, and the Heartbleed bug ** Doug, First, on my part I appreciate your initial note about

Re: Remedy, OpenSSL, and the Heartbleed bug

System Server Flashboards. (I'm on 7.5 still, so don't know if that has anything to do with what alerts I receive.) Thanks, David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Sunday

Re: Remedy, OpenSSL, and the Heartbleed bug

Typo - it should read I thought AR System's status was still undetermined, not undermined! David D. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, April 21, 2014 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy

Re: ADM-Timing check

Got it! David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 02, 2014 10:16 AM To: arslist@ARSLIST.ORG Subject: ADM-Timing check

Re: List Menu Functionality

take the first character. But the same action on the midtier doesn't seem to work the same way - it only matches the first character even on the large menus. (In this case these fields aren't using auto-complete.) David D. David Durling University of Georgia -Original Message

Re: Entry doesn't exist in Database(302)

David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, March 18, 2014 3:01 AM To: arslist@ARSLIST.ORG Subject: Re: Entry doesn't exist in Database(302) Another

Another Internet Explorer compabitility caught exception question

in the config so both could work? We also tried IE=EmulateIE8, EmulateIE10 but that didn't work. Thanks, David David Durling University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where

Re: Target Attack and BMC Software ITSM?

Thanks Michelle, I didn't see it on the support page just now, but in their press release section: http://www.bmc.com/news/press-releases/2014/BMC-Software-Comments-on-Speculation-Concerning-the-Target-Breach.html?c=n David D. David Durling University of Georgia -Original Message

Re: Date question

(hours) * 14 (days). David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Thursday, January 30, 2014 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: Date question

Re: How Application-Bus-Time-Add will work in BMC remedy

Sagar, Check out using Business Time functionality in the docs - don't know if this has changed since 5.1, but even newer docs should give you an idea. David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList

Re: Email Notification Issue

an email distribution list outside of Remedy and have the filter notify that. David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Friday, October 25, 2013 11:34 AM To: arslist@ARSLIST.ORG

Re: Email Id validation in remedy

, so forth. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Wednesday, September 11, 2013 2:14 AM To: arslist@ARSLIST.ORG Subject: Email Id validation in remedy ** Hi All, Could you please

Re: Email Id validation in remedy

Sorry, correction on 2nd requirement query: 'Email Address' LIKE (%@%@%) AND (NOT('Email Address' LIKE %;%)) and throw an error David Durling From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, September 11, 2013 9:09

Re: Email Id validation in remedy

) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, September 11, 2013 8:10 AM To: arslist@ARSLIST.ORG Subject: Re: Email Id validation in remedy ** Sorry, correction on 2nd requirement query: 'Email Address' LIKE (%@%@%) AND (NOT('Email Address' LIKE %;%)) and throw an error

Re: Problem Internet Explorer 10.

-for-ie7-standard-mode-rendering-in-ie8.aspx (short link: http://bit.ly/1fozgxV ) Thanks, David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick, A. Dill Sent: Friday, April 12

Re: Auto-logout and session expiration on the midtier

I don't know much about this or if it's possible, but if there were some hack to not allow multiple tabs from a browser to connect to Remedy, would that be desirable in this situation? Just an off-beat thought. David Durling University of Georgia From: Action Request System discussion list

Re: Form mode color

Yeah, that sounds pretty good! David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marc Burick Sent: Tuesday, June 11, 2013 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Form mode color ** Larry, Thank you for this suggestion. It works great

Re: Idea for a protection against massive notifications ?

be interpreted as Public: search for WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON Sent: Friday, May

Re: Idea for a protection against massive notifications ?

a * do it as well. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, May 31, 2013 1:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Idea for a protection against massive notifications ? ** Sylvain

Re: REPLACE() Function for line-feed / carriage-return

What Jittu said has worked for me on ARS 7.5. Note that you have to open the expression editor (the expand button on the value) to do that - you can't enter the line return or even cut paste directly into the value for the field. David Durling University of Georgia From: Action Request

Re: how to identify FTS-indexed fields from the DB?

the indexes was faster than actually trying to reindex. I was on Oracle, and that was ARS 6.0 or 7.5 at the time, with maybe 250,000 records, include 2 or 3 diary fields a 0 length character field plus some smaller character fields. Directions for that were also in the knowledge base. David

Re: Problem Internet Explorer 10.

that, the Remedy form worked fine. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Thursday, April 11, 2013 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: Problem

Re: License considerations for custom approval process

on the list may know the specifics. Jason On Wed, Mar 20, 2013 at 11:29 AM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote: ARS 7.5, custom applications I've been asked to scope out creating an approval process that is something like: requester level 1 approver

License considerations for custom approval process

and not someone working tickets. Kind of an open-ended question: Is there something I haven't thought of? How have some of you handled this? Thanks, David Durling University of Georgia ___ UNSUBSCRIBE or access ARSlist

Re: ticket direct URLs and login sessions

Ron, One url lists ...arsys//servlet... (two slashes) and the other ...arsys/servlet... Is that a typo, or might it have something to do with the authentication issue? David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: $MENU$ pattern Problem in Remedy 7.6

to pursue it, maybe check the patches for your version to see - David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anderson, Douglas W. Sent: Thursday, February 21, 2013 9:46 AM

Re: Firefox 17 -- expandable text box issue in Remedy

7.5 patch 007). David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Thursday, January 03, 2013 9:21 AM To: arslist@ARSLIST.ORG Subject: Firefox 17 -- expandable text box issue

Re: Firefox 17 -- expandable text box issue in Remedy.. RESOLVED

Maybe it was the fix for the horizontal scroll bar, and not the resize field, that caused the issue I mentioned about not seeing the end of any data outside the field - anyway, something you might want to check for yourself! David David Durling University of Georgia From: Action Request

Re: ITSM install user account in Linux

I'm not an OS administrator, but I would think in general a best practice would be to install as non-root, from a security perspective. But it's true that doing so requires a few extra steps for AR System, and I imagine also for ITSM. David David Durling University of Georgia From: Action

Re: License analysis utitily to run locally

Okay, thanks Misi Dave! David Durling -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, November 21, 2012 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: License analysis utitily to run

Re: License analysis utitily to run locally

Thanks, Dave. I might take your idea of monitoring the Server Statistics form on floating usage one day - David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, November 16, 2012 2:19 PM

Re: License analysis utitily to run locally

Thanks, Misi, didn't know that! Got it, ran it. And thanks for the Missing Pieces Software link, John - the program seems local, though at the moment I guess I need to stick with log analysis since I have the logs already want to avoid running something on our server. David -Original

Re: License analysis utitily to run locally

locally David, I can send you that filter. You would need to define the number and who should be notified. Dave On Nov 19, 2012, at 3:53 PM, David Durling durl...@uga.edu wrote: Thanks, Dave. I might take your idea of monitoring the Server Statistics form on floating usage one

License analysis utitily to run locally

organization will want something where I'm not sending logs to a 3rd party. Thanks for any info - David ARS 7.5, Solaris/Oracle David Durling University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: License analysis utitily to run locally

-Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, November 16, 2012 1:02 PM To: arslist@ARSLIST.ORG Subject: License analysis utitily to run locally Are there any license analysis utilities that one

Full Text Search search time

perhaps it's just what I should expect? The reason we've kept it is for case-insensitivity. Additionally, if I run even a semi-substantial report (say just on a month of data), the search will timeout if I'm using a FT account. David --- David Durling Enterprise IT Services University

Re: Real Number Format Issue

to detect the incorrect characters on input? David David Durling University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Real Number Format Issue

-Original Message- From: David Durling Sent: Wednesday, November 07, 2012 10:16 AM To: arslist@ARSLIST.ORG Subject: RE: Real Number Format Issue ... @David - there has been a couple of instances that users input special characters accidentally, and these values do not get

Re: Real Number Format Issue

, how about throwing an error to the user telling them to correct it? Or does that have the same problem with being unable to detect the incorrect characters on input? David David Durling University of Georgia

Re: Real Number Format Issue

in the field is 123. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, November 07, 2012 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: Real Number Format Issue Okay, thanks, I don't know if I've

Re: Real Number Format Issue

-Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, November 07, 2012 9:06 AM To: arslist@ARSLIST.ORG Subject: Re: Real Number Format Issue Huh, I don't know. I tried this just now on ARS

Re: Query for tickets between 8 PM and 4 AM the following day

/2012)) OR ((( 'Arrival Time' - 1/1/1970)+3600) % 86400) = (0 * 3600)) AND 'Arrival Time' - 1/1/1970 )+3600) % 86400) (4 * 3600))) AND 'Arrival Time' 5/2/2012 AND 'Arrival Time' 5/3/2012)) David David Durling University of Georgia From: Action Request System discussion list(ARSList

Re: Query for tickets between 8 PM and 4 AM the following day

@ARSLIST.ORG Subject: Re: Query for tickets between 8 PM and 4 AM the following day ** Thanks! That did it. Any idea why? It seems redundant to me. Jason On Wed, Nov 7, 2012 at 2:08 PM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote: ** Jason, I see what you mean. Try adding an extra

Re: Real Number Format Issue

Hi, just curious - under what conditions would one get numerical data that has special characters like that? Is that a function of exports from certain databases? David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList

Re: [EXTERNAL] Re: Work info in task

Rajesh, Just a thought - are users logging into the Preference Server? (I don't recall if that's relevant to 7.1.)If so, how about removing or renaming their entry in the AR System User Preference form to see if it helps, since this is occurring on differenct machines. David David

Re: SQL or Oracle

There was a recent discussion on this, if you check out the list archives. I'm not a dba, but one thing I'm looking forward to with MS SQL, if we move to it from Oracle, is the case-insensitive searching without having to do any special setup on the db side. David David Durling University

Re: SQL or Oracle

Though I have to say that Fred's point makes a lot of sense - you need someone around who knows how to handle the database! David D. -Original Message- From: David Durling Sent: Friday, September 28, 2012 10:36 AM To: 'arslist@ARSLIST.ORG' Subject: RE: SQL or Oracle

Re: how to know if an error in the remedy email error logs is from remedy email engine or from an external email server

server error logs? I suppose if the errors were flagged there, they’d be located there, too – my reasoning, anyway. David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, September 27

Re: Querys that kill my system

- but I got a little confused in there... could imagine someone looking this up in the archives being frustrated when it didn't work... David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent

Re: Querys that kill my system

But its still funny On Tue, Sep 18, 2012 at 6:41 AM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote: ** Just to add for anyone who casually followed this didn't get it, John was joking and saying wouldn't it be nice if there were something like

Re: Hiding 'resize handle' character fields on midtier

Jose ( Benny), Thanks, I finally tried “resize:none” and it seems to work well on my test server. Not sure if I’ll get cleared to put it on production since BMC won’t support it, but I might try – David David Durling University of Georgia From: Action Request System discussion list(ARSList

Re: Hiding 'resize handle' character fields on midtier

on midtier ** A change like this on a CSS file has a minimal impact, and a minimal risk. Also it's very easy to rollback if any issue appears. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 18, 2012 at 8:52 PM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote

Re: Querys that kill my system

can adjust threads via the Server Admin console; don't know about 7.1 nor whether that's advisable without a change window. David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of D

Re: ARS generational logging

over at the top of the file. (At least that's behavior for us - I think we have Create Backup selected.) So you might have entries in the bottom part with timestamps before the top part - can be confusing if one doesn't keep that in mind. David David Durling University of Georgia From

Re: catch the email before it is deleted

Serouche, I'm on 7.5 also. I think the emails that error aren't kept for me often exceed the database field length for the subject or cc: or to: fields on the AR System Email Messages form itself. Just mentioning because if that's the case, you'll want to take that into consideration

Re: 7.6.04 - Question about re-using Login Id's

record retire the old, and use this record to stamp this unique id on any requests created by the user. But then how to allow-disallow access to the records? Not sure it's workable. Does anyone have a good way to handle this? David Durling University of Georgia From: Action Request System

Re: 7.6.04 - Question about re-using Login Id's

this unique id on any requests created by the user. But then how to allow-disallow access to the records? Not sure it's workable. Does anyone have a good way to handle this? David Durling University of Georgia From: Action Request System discussion list(ARSList

Re: 7.6.04 - Question about re-using Login Id's

requests created by the user. But then how to allow-disallow access to the records? Not sure it's workable. Does anyone have a good way to handle this? David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: 7.6.04 - Question about re-using Login Id's

Message - From: David Durling durl...@uga.edu To: arslist@ARSLIST.ORG Sent: Friday, June 29, 2012 10:07:11 AM Subject: Re: 7.6.04 - Question about re-using Login Id's I understand, this is a lot of effort we're talking about; not sure I really want to do it. But it's not necessarily

Resolved: RE: mutiple addresses for one user account

Thanks everyone who replied, I was able to test yesterday and see that for us, either separator (comma or semicolon) worked, as you say. David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support Sent

mutiple addresses for one user account

not an expected behavior, though. The reason: I need for a particular notice to some addresses to be sent as one email, not separate ones for each user. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE

Re: mutiple addresses for one user account

Sorry: ARS 7.5, patch 007 Solaris David D. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 12:15 PM To: arslist@ARSLIST.ORG Subject: mutiple addresses for one user

Re: mutiple addresses for one user account

lists in Remedy rather than Exchange. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, June 13, 2012 11:15 AM To: arslist

Re: mutiple addresses for one user account

that you may not want to be responsible for maintaining those lists in Remedy rather than Exchange. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling

Re: Scroll Bar randomly appearing in Character Fields on INC form

Firefox 13.0 was recently released, and that's where we're seeing it (image attached). Is that what you're experiencing? We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it fixes it. David Durling University of Georgia From: Action Request System discussion list

Re: Scroll Bar randomly appearing in Character Fields on INC form

** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to download FF 12 during the interim and see if that helps. Thanks, Jase On Fri, Jun 8, 2012 at 1:54 PM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote: ** Firefox 13.0 was recently released, and that's where we're

Re: Scroll Bar randomly appearing in Character Fields on INC form

: David Durling Sent: Friday, June 08, 2012 2:00 PM To: arslist@ARSLIST.ORG Subject: RE: Scroll Bar randomly appearing in Character Fields on INC form I'm told FF 14 beta has the issue, too. David D. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto

Re: Case Insensitive FTS

I don't know how it does it, but the Form App Objects Guide (for 7.5) does state that automatic complete is case insensitive by default, and that's the way it works for us, even without FTS (on Oracle, too). David Durling University of Georgia -Original Message- From: Action

Re: Production changes (spin-off of RE: Effects of flushing midtier cache)

Hi, a follow-up question on this old thread: Would you all consider exporting a def file from a production system something that should be done in a change window? Are there risks or possible performance issues associated with this? Thanks, David Durling University of Georgia

Re: Support - An open letter to BMC - surveys?

I've received several surveys. (I admit I've only responded to some, though.) David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, June 05, 2012 11:22 AM

Re: Production changes (spin-off of RE: Effects of flushing midtier cache)

@arslist.orgmailto:arslist@arslist.org] On Behalf Of David Durling Sent: Tuesday, June 05, 2012 9:18 AM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: Production changes (spin-off of RE: Effects of flushing midtier cache) Hi, a follow-up question on this old thread: Would you all

Hiding 'resize handle' character fields on midtier

--- David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Hiding 'resize handle' character fields on midtier

a feature supported by the mid-tier.. Try changing the 'Layout Editable by User' to False on the Appearance attributes section of the form properties, and see if that makes a difference.. Joe -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups

Re: Hiding 'resize handle' character fields on midtier

discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, June 01, 2012 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier Thanks, Joe, I tried changing that (it was on the view properties - the only view, so

Re: Differences of configuration between development and production servers

Jose, Maybe this is included in your statement about making all admin passwords the same: I'd suggest that any people that use both systems (admins, developers) have different passwords on each system. I even made my login name different on the two. The purpose for me is to help avoid

Re: Changing From field of Remedy Email notification

prepackaged app I don't have any specific knowledge of that, though. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum Sent: Thursday, May 10, 2012 6:28 AM To: arslist@ARSLIST.ORG Subject: Changing From field

Re: 764 User Tool Delay

I've seen the same thing with the 7.5 patch 007 user tool, and one of our units considered it a bug and downgraded back to a 6.x client - it appears related to the version of the user tool. I wonder if all of the newer clients exhibit this behavior? David Durling University of Georgia

Re: 764 User Tool Delay

I'll add that, in our case, the hang/delay seems to occur more like after 30 minutes of inactivity (not sure how much) - I think not just after a few minutes. This is against a 7.5 server, custom apps. David -Original Message- From: David Durling Sent: Tuesday, May 08, 2012 10:21

Re: 764 User Tool Delay

not in use? That could explain why it is taking those few moments. If you have your home on a network share, try changing that and see if it makes a difference.. Joe -Original Message- From: David Durling Sent: Tuesday, May 08, 2012 10:20 AM Newsgroups: public.remedy.arsystem.general

Re: 764 User Tool Delay

compatibility setting that help greatly. I don't have them handy at the moment but they are in the List's archives. I have not noticed the time relationship like you mention so maybe this is something else altogether? Jason On May 8, 2012 7:29 AM, David Durling durl...@uga.edu wrote

Re: Production changes (spin-off of RE: Effects of flushing midtier cache)

LJ, Thanks for your response. How about adding groups that aren't used for permissions (except dynamically in field 112 or dynamic group fields)? Even adding a notification group should be considered an off-hours change? Thanks, David David Durling University of Georgia -Original

Effects of flushing midtier cache

there.) I'm on ARS 7.5 patch 007 with mid tier 7.5 patch 007 with apache/tomcat. Thanks, David --- David Durling durl...@uga.edu Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access

Re: Effects of flushing midtier cache

Thanks, Brien. What problems do your users report when this happens? David -Original Message- From: Brien Dieterle [mailto:brien.diete...@cgcmail.maricopa.edu] Sent: Monday, March 26, 2012 3:54 PM To: arslist@ARSLIST.ORG Cc: David Durling Subject: Re: Effects of flushing midtier

Re: Effects of flushing midtier cache

the problem/bug/enhancement was. Yes flushing cache during production hours may cause a brief negative impact on users using the system at the time of the change. Joe -Original Message- From: David Durling Sent: Monday, March 26, 2012 3:48 PM Newsgroups

Re: Effects of flushing midtier cache

of why the default definition check interval of 60 minutes can (usually) successfully implement any changes *without* negatively affecting anyone. That is, can we get a button that just does the same thing that is happening every hour anyway? Brien On 3/26/2012 1:06 PM, David Durling wrote

Production changes (spin-off of RE: Effects of flushing midtier cache)

for any insights on this, David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 26, 2012 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Effects

Re: Production changes (spin-off of RE: Effects of flushing midtier cache)

are the best judge to know if it would be OK for your users to face a little outage.. -Original Message- From: David Durling Sent: Monday, March 26, 2012 4:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Production changes (spin-off of RE: Effects

Re: Avoiding pop-ups while requiring input

to 7.6.4...so it's hard to keep track of what was in each release. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, March 13, 2012 7:19 AM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop

Re: Avoiding pop-ups while requiring input

not a popup :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Monday, March 12, 2012 3:29 PM To: arslist@ARSLIST.ORG Subject: Avoiding pop-ups while requiring input We're rolling out an app for staff

Re: Avoiding pop-ups while requiring input

. This avoids any submit or modify action actually being initiated until the needed fields are filled in. I guess I could even leave the fields as Required and do this. Thanks guys, David David Durling University of Georgia From: Action Request System discussion list(ARSList

Re: Where does $DATE$ come from?

from workflow originally built on a 6.0 server (and it's set to run on specific weekdays) , and B was built on our current 7.5 server (and it's set to run every day). David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

  1   2   >