Re: arreload on arserver/itsm 7.6.4 (Safe to use)

2013-05-27 Thread Joe D'Souza
, Thanks again and have a great weekend. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 26, 2013 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** Offh

Re: arreload on arserver/itsm 7.6.4 (Safe to use)

2013-05-26 Thread Joe D'Souza
PM To: arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza wrote: ** There should not be a problem using it. Did you try it i

Re: arreload on arserver/itsm 7.6.4 (Safe to use)

2013-05-25 Thread Joe D'Souza
There should not be a problem using it. Did you try it in a development environment? Personally I haven't used it a lot as I was able to resolve most of my user cache problems by altering stuff in the DB directly (which is not recommended way of doing it) because I felt it was easier and I had

Re: Read Timed out error on web services

2013-05-25 Thread Joe D'Souza
They're not prepared for upgrading yet, and with patching, should we run into bigger issues than they currently have (currently their system is pretty stable), BMC won't likely be of much help. If you have any suggestions, please let me know. Thanks, Lisa On Sat, May 25, 2013

Re: huh? financial news for bmc ?

2013-05-25 Thread Joe D'Souza
you - they had to actually call back. And yes - I grew up where there was no plumbing in the house (although we did have electricity - most of the time). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sen

Re: Read Timed out error on web services

2013-05-25 Thread Joe D'Souza
It appears like you have more of a communication issue with the external web service than a problem with it not working at all - the later which would have been easier to trouble shoot than a sporadic communication issue. Does the error display on the user console? Or is it a error that shows i

Re: Restarting Reconciliation Job

2013-05-25 Thread Joe D'Souza
This is similar to the 'sync search database' feature, which was not smart enough to self examine itself. It could have been quite simple to build some kind of logic into the process, wherein if the expected results did not change, and the process had not reached its completion, for a significant p

Re: Validate change of value in Display only Date field

2013-05-25 Thread Joe D'Souza
I agree. I recall thinking that the return/on menu action might work a long time ago when I needed something similar and then recall it not to work and I wished there was an action for this. Maybe BMC should extend this return action for a selection of date time field just like it does work for

Re: need help about integrating ITSM with Service now

2013-05-25 Thread Joe D'Souza
b Service Application Plugin (com.glide.web_service_application) Does it means we need to install these two plugin on Remedy server ? Correct me if i am wrong. If answer is yes then could you please let me know how i can download these plugin ? Amar On Thu, May 23, 2013 at 10:26 AM, Joe D

Re: Application-Delete-Entry

2013-05-24 Thread Joe D'Souza
Ryan is on the mark there.. But I'm curious how it worked on dev.. Did you move the workflow using standard migration methods or did you manually recreate it where you must have missed the not needing the @@ part? Joe _ From: Action Request System discussion list(ARSList) [mail

Re: huh? financial news for bmc ?

2013-05-24 Thread Joe D'Souza
r bmc ? Joe, Let me know when you post a YouTube of you on the Ukulele. hbr -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, May 22, 2013 11:32 PM To: arslist@ARSLIST.ORG Subject: Re: hu

Re: need help about integrating ITSM with Service now

2013-05-22 Thread Joe D'Souza
Amar, You have very loosely used the word integrate. Integrate could mean any number of things. So with that very abstract idea of what you need to get done, I would suggest the use of web services to do what you need to. While there are some limitations going that path (most of whi

Re: huh? financial news for bmc ?

2013-05-22 Thread Joe D'Souza
ST.ORG Sent: Tuesday, May 21, 2013 3:33:53 AM Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can

Re: huh? financial news for bmc ? (crazy idea)

2013-05-22 Thread Joe D'Souza
Do you really think its as high as 80%? I would have given Oracle a little more credit than that. At least I end up working at sites that are more Oracle centric to meet their database needs. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl

Re: No response from Web Service

2013-05-22 Thread Joe D'Souza
Ken, The arjavaplugin log should tell you what is happening. The fact that wrong authentication returns an error indicates that the request is indeed hitting the AR Server. If there is a problem after that, the arjavaplugin log would say more. Joe _ From: Action Request Syst

Re: Service Request Error

2013-05-20 Thread Joe D'Souza
fun Joe? :) Sent from my iPhone On May 20, 2013, at 9:24 PM, Joe D'Souza wrote: ** Just for fun, have you tried creating another similar SR from scratch? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley

Re: Service Request Error

2013-05-20 Thread Joe D'Souza
Just for fun, have you tried creating another similar SR from scratch? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Monday, May 20, 2013 8:59 PM To: arslist@ARSLIST.ORG Subject: Re: Service Request Error

Re: huh? financial news for bmc ?

2013-05-19 Thread Joe D'Souza
Unless off course the plan is to cash the cow while it still alive and well with a who cares what happens to it after you get your money kind of an attitude.. I, just like you, am hoping to not have to learn new tricks either for at least as long as another decade. Unless that trick happens to

Re: ITSM Web services

2013-05-16 Thread Joe D'Souza
I think this is a matter of 'personal preference' of a developer. There is no good and bad practice if you ask me as long as you have a clear visibility of your mappings between your web service staging or integration form and the underlying application data form. For the purpose of cross applicat

Re: Question concerning Attachment Pool field

2013-05-15 Thread Joe D'Souza
or a form created in Best Practice Mode. There is not an option to move an Attachment field to a Tab. I've been creating simple forms in various modes to test various combinations. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of J

Re: Question concerning Attachment Pool field

2013-05-15 Thread Joe D'Souza
ld be custom, not base with an overlay...but I may be mistaken On Wed, May 15, 2013 at 11:55 AM, Joe D'Souza wrote: ** Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed tha

Re: Question concerning Attachment Pool field

2013-05-15 Thread Joe D'Souza
: Question concerning Attachment Pool field Joe, When in Best Practice Mode any form created shows as "Custom". There is not an Overlay option. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: We

Re: Question concerning Attachment Pool field

2013-05-15 Thread Joe D'Souza
Overlays was one of the first thing I wanted to ask when I read your original email but thought I'd wade through the list in case someone already pointed that out.. You mentioned you want to stay away from overlays. Any specific reasons why? Personally I feel it's a great tool, and not usin

Re: ARS 8.1 Server Groups - but 1 outside slightly

2013-05-15 Thread Joe D'Souza
That is the whole reason for having server ranking operations, that can be disabled on some and enabled on some so each server has specific 'roles' for the lack of a better word. Maybe 'tasks' is a better word. Talking about your specific need - to dedicate one of the two servers for integratio

Re: **Remedy Developer/Admin in Sunny South Florida!**

2013-05-15 Thread Joe D'Souza
I wonder if you meant to respond to the list, but if you didn't, your employer might have just got to learn that you are looking for another position :) - which may be ok in some parts of the world, but the Middle East - I'm not so sure. Joe _ From: Action Request System discussion

Re: Help Needed

2013-05-15 Thread Joe D'Souza
assigned to one individual common to all 3 4) Now want to assign to D, E and F with the assignee as like in A, B and C support group(Individual not common assignee). . Regards, Shiva On Wed, May 15, 2013 at 12:28 AM, Joe D'Souza wrote: ** I am not sure I understood your problem correctly

Re: How to monitor the health of the arserver?

2013-05-14 Thread Joe D'Souza
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Tuesday, May 14, 2013 6:38 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? It's now called SCCM. Dave On May 14, 2013, at 6:37 PM, &q

Re: How to monitor the health of the arserver?

2013-05-14 Thread Joe D'Souza
Is MS SMS around anymore? I haven't heard of it since its version 2.0 and just assumed it died a slow death - that or evolved to something else and is perhaps an integrated part of their Asset Center solution? Joe _ From: Action Request System discussion list(ARSList) [mailto:arsli

Re: Help Needed

2013-05-14 Thread Joe D'Souza
I am not sure I understood your problem correctly but I'll take a stab at it based on what I think I understand. I have understood:- 1) That these tickets were assigned to A, B and C support groups 2) They had no individual assignees at that time. 3) You reassigned to support groups D, E and

Re: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxxxxxx01

2013-05-14 Thread Joe D'Souza
You do not have to set the next ID block size if you do not want to, or set it specifically for forms you want to and refrain from those you do not want to. Agreed its great for performance to set it, but performance may not be the biggest problem for small to mid size shops that do not use part or

Re: ITSM OOB Web Service (HPD_IncidentInterface_Create_WS) - ARERR 9337

2013-05-13 Thread Joe D'Souza
Just being able to 'see' the WSDL file if you are viewing it from the View tab of the WSDL editor in the Dev Studio, doesn't necessarily mean that the WSDL is guaranteed to work. The viewer is just a convenience for you to look at the file if you want to. You will see details of whatever the er

Re: Permission template?

2013-05-12 Thread Joe D'Souza
Create some sort of a staging form for adding new users and create workflow there to create entries required in the CTM:People Permissions Group. The OTB filters on that form will take care of the rest. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@

Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

2013-05-12 Thread Joe D'Souza
ehalf Of Joe D'Souza Sent: Thursday, April 11, 2013 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Apart from your class path examine the plugin startup command in the armonitor file. Try to start it from the command line and see what is the

Sort of OT: SQL Server 2000 Web Services Toolkit - anyone used this?

2013-05-10 Thread Joe D'Souza
Has anyone used this? Is it still available somewhere for download? I seem to find links to it that gives me 'page not found' type errors. I'm toying with the idea to publish web services from SQL 2000 that could be consumed from a AR System 7.6.04 system, as it appears like the web services pu

Re: Converting date formats in set fields action

2013-05-10 Thread Joe D'Souza
Have you considered using web services? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, May 10, 2013 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fie

Re: How to remove workflow from a 7.6.4 system?

2013-05-09 Thread Joe D'Souza
Yes that can be removed from the base development mode as LJ explained. Just make sure you switch back to best practices mode though after you do this as you don't want to alter an object by error when in base development. Joe _ From: Action Request System discussion list(ARSList)

Re: HTTP --> HTTPS Redirect

2013-05-09 Thread Joe D'Souza
nse for 403.4 on te login.jsp page in IIS manager. For message type click URL and enter your https URL. There are full step by step on the microsoft support site. Jason On May 9, 2013, at 8:07 PM, Joe D'Souza wrote: > Configure the IIS server to accept only https requests for the arsys &g

Re: HTTP --> HTTPS Redirect

2013-05-09 Thread Joe D'Souza
Configure the IIS server to accept only https requests for the arsys application. Then write a java script to do a window location replace when an http request is sent, and use this script to replace the 403 forbidden error. Not clean but it works. John Baker if I remember right suggested a clea

Re: Filter - Webservice

2013-05-07 Thread Joe D'Souza
Have you taken a filter log and checked the arjavaplugin log to see if the web service is indeed triggered 3 times? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Tuesday, May 07, 2013 8:47 AM To: arslist@ARSLIST.

Re: FW: Important news for customers of BMC Software

2013-05-06 Thread Joe D'Souza
I woke up to this email this morning .. and I was still a bit to sleepy to go through it but it seems its true afterall.. I thought I was still dreaming. I wasn't too surprised however - this probably explains some of the recent lay offs within BMC Software. It probably is somehow connected.

Re: Upgrade ARS from 7603 to 7604 SP4

2013-05-02 Thread Joe D'Souza
Short answer yes. Long answer would be what might be a recommended approach. 7.6.04 introduces the concept of overlays. There is no real benefit of upgrading the server platform itself to this new version if you do not intend to update ITSM to 7.6.04 and leverage the use of overlays. If you upgra

Re: Remedy 8.1.00 V Setup

2013-05-01 Thread Joe D'Souza
Looking at it in a financial perspective however, I would think it's a whole lot better to give that additional CPU and RAM as recommended, than the installation to take twice or trice as long, especially if the resource performing that installation costs around 100/hr or over. If that install take

Re: Random issue: Certain profiles become Non-Support / Obsoleted

2013-04-30 Thread Joe D'Souza
It must be some bad query in that escalation that is updating wrong records. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, April 30, 2013 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Random issue: C

Re: Windows 8 and ITSM 8.1

2013-04-29 Thread Joe D'Souza
I have not had the opportunity to play with 8.1 yet. But having read this thread, does it mean that the option to install the mid-tier using IIS as a web server has been completely deprecated? What other web server options are available in addition to Tomcat? Joe -Original Message- From

Re: Encryption Question

2013-04-26 Thread Joe D'Souza
Encryption comes at a cost. I do not know the exact algorithm that you might require to calculate the encrypted size of your current database but it will be no less than at least 3 to 4 times its current size. Somehow I feel I am underestimating it. Joe _ From: Action Request S

Re: [EXTERNAL] Re: WWRUG13: Your top 10 presentation requests

2013-04-25 Thread Joe D'Souza
ith screenshots!) to installing Eclipse, Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far). Looking forward to wwrug... _____ From: Joe D'Souza To:

Re: WWRUG13: Your top 10 presentation requests

2013-04-24 Thread Joe D'Souza
While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can

Re: Encryption Question

2013-04-24 Thread Joe D'Souza
To extend to what Kiran already said, no you cannot encrypt the whole AR System database using some sort of AR System encryption, but it sure is possible to encrypt specific data using the ENCRYPT and DECRYPT function using an encryption key that can be generated dynamically or a static one can be

ARERR [9130] Error encountered while executing a Web Service ... rest of the error msg below..

2013-04-23 Thread Joe D'Souza
I got the following error when I tried to consume a simple web service: ARERR [9130] Error encountered while executing a Web Service : (415)Cannot process the message because the content type 'text/xml; charset=utf-8' was not the expected type 'application/soap+xml; charset=utf-8'. The prec

Re: WebServices from ITSM to SERENA

2013-04-17 Thread Joe D'Souza
ask. Any insight would be greatly appreciated. V/R Abdul Baytops _ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Joe D'Souza [jdso...@shyle.net] Sent: Tuesday, April 16, 2013 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: WebServices fr

Re: WebServices from ITSM to SERENA

2013-04-17 Thread Joe D'Souza
would be greatly appreciated. V/R Abdul Baytops _ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Joe D'Souza [jdso...@shyle.net] Sent: Tuesday, April 16, 2013 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: WebServices from ITSM to SEREN

Re: WebServices from ITSM to SERENA

2013-04-17 Thread Joe D'Souza
tly appreciated. V/R Abdul Baytops _ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Joe D'Souza [jdso...@shyle.net] Sent: Tuesday, April 16, 2013 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: WebServices from ITSM to SERENA ** Let me take

Re: WebServices from ITSM to SERENA

2013-04-16 Thread Joe D'Souza
Let me take a stab at this. If I understood you right, you have published a web service in Remedy that allows 'the world' (SERENA in your case) to consume, by searching Remedy using a Get List Operation. What do you mean by once it hits the other server, the information is not accepted? Hav

OT:RE: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers

2013-04-15 Thread Joe D'Souza
Happy anniversary to both of you! Cheers -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Monday, April 15, 2013 9:54 PM To: arslist@ARSLIST.ORG Subject: OT: I am Celebrating my one year kidney transplan

Re: Unable to create a semaphore. (ARERR 8742)

2013-04-15 Thread Joe D'Souza
I've seen this happen a very long time ago, when I was using the AR System as a root user and had changed to non-root, and some of the semaphores were not gracefully shut down after shutting down the services as root. Then we had to kill those and then start as the non-root user. Have you done

Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE

2013-04-10 Thread Joe D'Souza
Apart from your class path examine the plugin startup command in the armonitor file. Try to start it from the command line and see what is the error you get, assuming for some reason it has not started. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSL

Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04 - WORK AROUND FOUND

2013-04-10 Thread Joe D'Souza
A Tree Field would (sort of) able to display what you want to, except that when you click on the item, it would expand the node. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Wednesday, April 10, 2013 3:55 PM To

Re: AD Integration

2013-04-10 Thread Joe D'Souza
Karthick, Is the AR server able to access the LDAP server? Use the ldap.exe from the AR Server and see if it works on that. Does the bind user have any double byte characters for a password? There used to be (and I think there still is) an issue with the AR Server not able to authenticate u

Re: Food for thought - overlays

2013-04-09 Thread Joe D'Souza
od for thought - overlays ** I don't know how the recent RIF will help the product development cycle run any faster or better. Would love to hear someone at BMC contradict me. Rick On Apr 9, 2013 2:31 PM, "Joe D'Souza" wrote: ** I think the overhanging question is - Is

Re: Food for thought - overlays

2013-04-09 Thread Joe D'Souza
mmunities/message/304844#304844 And I experienced first hand that overlaying one cmdb filter made an upgrade from 7.6.04 to 8.0 fail :p On 09 Apr, 2013,at 11:22 PM, Joe D'Souza wrote: I recall hearing somewhere (I think from Lenny Warren last RUG) that overlays are not supported when using C

Re: Food for thought - overlays

2013-04-09 Thread Joe D'Souza
I recall hearing somewhere (I think from Lenny Warren last RUG) that overlays are not supported when using CMDB. In other words customization of CMDB is not supported while using overlays. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Setting the Customer*+ on Incidents through a web service

2013-04-08 Thread Joe D'Souza
elease/etc, but the documentation doesn't reflect any updates (possibly more an issue with the documentation than the functionality). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, 9 April 2013 12:51 PM To:

Re: Setting the Customer*+ on Incidents through a web service

2013-04-08 Thread Joe D'Souza
Submit_Service Regards, Gareth From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, 9 April 2013 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service ** An alte

Re: Can't create unique index in 8.1 on overlay forms?

2013-04-08 Thread Joe D'Souza
If that's the case, from the AR System client perspective, how do I connect to the base layer if I did not want to connect to the overlay layer? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Mousseau Sen

Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

2013-04-08 Thread Joe D'Souza
And to answer the original question (I hit send too early), its possible to change the field ID from either the old Admin Tool on the older version and the new Developer Studio on the newer version, ONLY before saving the form after creating a new field. Not after. After saving it, the only way to

Re: Is it possible to change a field id (Database ID in Dev Studio) on a form

2013-04-08 Thread Joe D'Souza
There is a bug with that utility in ARS 7.6.04 Patch 3, wherein it complains about not being able to change the ID in flashboard variables. If you do not have flashboard variables using that field, you could still safely use it. I have noticed that it works ok on ARS 7.6.04 Patch 4. I have not t

Re: Setting the Customer*+ on Incidents through a web service

2013-04-08 Thread Joe D'Souza
becoming more critical than it used to be for us. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, April 08, 2013 3:29 PM To: arslist@ARSLIST.ORG Sub

Re: Setting the Customer*+ on Incidents through a web service

2013-04-08 Thread Joe D'Souza
I haven't used that particular web service designed for that form, but I'm familiar with that form and the web service, so that's the way I would go too. Or use the login name which is a guaranteed piece of unique information on CTM:People. If you notice, there is no unique index on the email addre

Re: OT: April 3 marks the 40th anniversary of the first cell phone call

2013-04-05 Thread Joe D'Souza
Rick On Apr 5, 2013 2:03 PM, "Joe D'Souza" wrote: That would actually be a pretty cool phone to have if you ever invested in a vintage car, if it would work on the current networks even today.. Joe -Original Message- From: Action Request System discussion list(ARSList) [m

Re: An unexpected fork in the road...

2013-04-05 Thread Joe D'Souza
He probably already has like 100 missed calls and voice messages on his phone from inquiring partmers :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Friday, April 05, 2013 5:22 PM To: arslist@ARSLIS

Re: Can't create unique index in 8.1 on overlay forms?

2013-04-05 Thread Joe D'Souza
: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms? Yep that's what I thought but data were unique. On 05 Apr, 2013,at 10:06 PM, Joe D'Souza wrote: Sounds like a bug if it works that way but not the other. Have you checked existing data i

Re: On-Load Active Link in a view field Window, ITSM 7.6.04

2013-04-05 Thread Joe D'Souza
Is your trigger on window open or loaded? If you are using any default values in your workflow, these are not loaded on window open, but on window loaded. That could be one possible cause without knowing the flow of your triggers and events you are working with when you open that form. Joe

Re: OT: April 3 marks the 40th anniversary of the first cell phone call

2013-04-05 Thread Joe D'Souza
That would actually be a pretty cool phone to have if you ever invested in a vintage car, if it would work on the current networks even today.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Frid

Re: Coldwell Banker Real Estate Real Estate | Check Out Exclusive Properties For Sale At Lower Price

2013-04-05 Thread Joe D'Souza
orked with this person, I think this is something that was sent out unknowingly "on his behalf". Jim Coryat Senior Software Engineer Micron Technology Inc. From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Thursday, April 04, 2013 5:35 PM Subject: Re: Coldwell Banker Rea

Re: OT: An unexpected fork in the road...

2013-04-05 Thread Joe D'Souza
Yup I think that too.. And its one of the worst mistakes BMC has made since Remedy Corporation's (not BMC) decision to sell out to Peregrine. The dark might soon return. Hopefully the product would survive this one too. Joe _ From: Action Request System discussion list(ARSList)

Re: OT: An unexpected fork in the road...

2013-04-05 Thread Joe D'Souza
That might not work if the value in 'DavidsEmployer' is BMC Software. For performance reasons do not forget to index DavidsEmployer. I wonder if you add another set fields action to set DavidsEmployer to "BMC Software" if it would be caught in the testing phase.. Joe _ From: Ac

OT: April 3 marks the 40th anniversary of the first cell phone call

2013-04-05 Thread Joe D'Souza
call ** It is Friday on the East Coast and will be here in 5 minutes so... Thanks for the link to lolshirts. I forwarded on to my wife and she informed me that I have a few new shirts on the way :) On Thu, Apr 4, 2013 at 4:48 PM, Joe D'Souza wrote: Sometimes the problem with informatio

Re: Packing Lists

2013-04-05 Thread Joe D'Souza
rthik On 5 April 2013 05:12, Joe D'Souza wrote: I tend to avoid using those too and prefer Working Lists and then export every object in that list manually. The only problem working with Working Lists is that when you create new objects, they do not get auto refreshed in that list until

Re: AR Patch Upgrade 7.6.04 Patch 4

2013-04-04 Thread Joe D'Souza
them down for the install -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:42 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 Straight forward case of running the

Re: AR Patch Upgrade 7.6.04 Patch 4

2013-04-04 Thread Joe D'Souza
, everything has been overlayed... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, 5 April 2013 2:03 p.m. To: arslist@ARSLIST.ORG Subject: Re: AR Patch Upgrade 7.6.04 Patch 4 It will help to

Re: An unexpected fork in the road...

2013-04-04 Thread Joe D'Souza
You will truly be missed as the Manager of Product Management at least from this community! Will you attend the forthcoming RUG? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, April 04, 2013 9:2

Re: AR Patch Upgrade 7.6.04 Patch 4

2013-04-04 Thread Joe D'Souza
It will help to know what version to what version you'll are trying to move from and your current architecture and environment.. Without which it is only possible to give you very generalized information. One advise that will work irrespective of what your architecture and environment is, is that

Re: OT: April 3 marks the 40th anniversary of the first cell phone call

2013-04-04 Thread Joe D'Souza
Sometimes the problem with information found on the internet - is that its not always true.. I paraphrased a funny T-Shirt I found online.. https://www.lolshirts.com/shirt/a14f8bbbf5/the-problem-with-quotes-found-on- the-internet-is-that-they-re-not-always-accurate-t-shirt I'm so tempted to buy

Re: Packing Lists

2013-04-04 Thread Joe D'Souza
I tend to avoid using those too and prefer Working Lists and then export every object in that list manually. The only problem working with Working Lists is that when you create new objects, they do not get auto refreshed in that list until you reopen that list. Renamed objects do not appear to be

Re: Coldwell Banker Real Estate Real Estate | Check Out Exclusive Properties For Sale At Lower Price

2013-04-04 Thread Joe D'Souza
*L * O * L * _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 03, 2013 10:21 PM To: arslist@ARSLIST.ORG Subject: Re: Coldwell Banker Real Estate Real Estate | Check Out Exclusive Properties For Sale At Lower

Splitware client for mobile devices..

2013-03-26 Thread Joe D'Souza
Has anyone attempted to use this on home grown applications? >From the description, it doesn't appear to be designed for anything other than the ITSM applications. https://itunes.apple.com/us/app/mobile-reach-splitware/id465769933?mt=8 Joe _

Re: Frustration

2013-03-19 Thread Joe D'Souza
What is the macro designed to do? Was it designed to act on any of the OTB forms and perhaps write to one of them? If so it might be worth checking if something on that form and its fields have changed permission wise if the macro was to read or write to one of them. Joe _ From

Re: Installing SSL Certificate on AR Server running on UNIX

2013-03-18 Thread Joe D'Souza
If I have understood you correctly, keystore is what you need. It's a Java utility and comes with the installation of the SDK. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MIZELL, MICHELE Sent: Monday, March 18, 2013 5:55 PM

Re: Mid Tier administration password

2013-03-13 Thread Joe D'Souza
of flak when I finally decided enough is enough and changed it from the default. Jason On Wed, Mar 13, 2013 at 12:32 PM, Joe D'Souza wrote: ** You're funny Jason :-) I recall many years ago, when I was fairly new to Remedy, I was at a site, and waiting on a MS-SQL syste

Re: Enforcing HTTPs for Mid Tier (or any Java web app)

2013-03-13 Thread Joe D'Souza
I have never tried that. I used to build a javascript to use the 403 (forbidden) error to redirect the webserver. I'll try this the next time. Appreciate the tip. Cheers -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John

Re: Dev Studio Error getting list of Active Link objects

2013-03-13 Thread Joe D'Souza
but with response time issues. Jason On Wed, Mar 13, 2013 at 12:55 PM, Joe D'Souza wrote: :) After we jumped from minimum memory recommendations of about 2 GB to 8 in just a few versions, that was the best word I could think of :) It wasn't too long ago I wouldn't mind

Re: Dev Studio Error getting list of Active Link objects

2013-03-13 Thread Joe D'Souza
@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects Supersize! - do you want fries with that? - Original Message - From: "Joe D'Souza" To: arslist@ARSLIST.ORG Sent: Wednesday, March 13, 2013 3:41:16 PM Subject: Re: Dev Studio Error getting list

Re: Dev Studio Error getting list of Active Link objects

2013-03-13 Thread Joe D'Souza
As for the numbers in the 1Xms and 1Xmx, these could be further optimized if you are working on a client with lots of memory. Those numbers are good for clients that have about 2 Gigs of available memory. You could go higher on higher powered clients. Look at Oracle's KB's on optimizing JVM's.

Re: Dev Studio Error getting list of Active Link objects

2013-03-13 Thread Joe D'Souza
I absolutely agree with this. It is seeking an avenue for problems by doing this. Which is why I might take the risk to solve certain bug type problems by raising my DS to a minor patch over the existing server version (although that may not be the ideal thing to do either), but I wouldn't risk goi

Re: Dev Studio Error getting list of Active Link objects

2013-03-13 Thread Joe D'Souza
I was about to say that.. supersize your JVM on your dev studio. I have not seen that specific error happen because of low default JVM settings but it's worth a try. Also supersize your CPU, disk space as recommended earlier on this thread where the temp folder is so it has enough space to proc

Re: Mid Tier administration password

2013-03-13 Thread Joe D'Souza
You're funny Jason :-) I recall many years ago, when I was fairly new to Remedy, I was at a site, and waiting on a MS-SQL system administrator on the sa password for something (not an install or upgrade but just to login as sa to do something on the server), and could not get in touch with t

Re: Mid Tier administration password

2013-03-13 Thread Joe D'Souza
That could be another good way - only that would mean that you would need to SSL enable your mid tier application as a requirement - and I do not really see a flip side to that other than what you mention - the complexities when using web services etc. Also on most web servers it is not easy to re

Re: ARS only accepts invalid Mid Tier Administrator password (SW00448273)

2013-03-12 Thread Joe D'Souza
I can't recall it failing on me either. But thanks for sharing this. Gives us another feature to cross test after resetting passwords. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, March 12, 2013

Re: Mid Tier administration password

2013-03-12 Thread Joe D'Souza
Many times I wished that the MT Password along with the other 2 configurable passwords, Application Password and whatever else, were network accounts whose passwords were maintained in the LDAP. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]

Re: Small annoyance while working with Web Services (creating or modifying)...

2013-03-12 Thread Joe D'Souza
to:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, March 11, 2013 8:11 PM To: arslist@ARSLIST.ORG Subject: Re: Small annoyance while working with Web Services (creating or modifying)... Got to try that out as well as what Rafael suggested. Whatever I tried seemed to not work at all. You

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