Can’t speak to the other systems you mentioned, but as you said above the last
line – it’s not unique to Remedy – ServiceNow also has the ability to build
whatever tables / applications you want.
From: ARSList On Behalf Of Jason Miller
Sent: Friday, August 16, 2019 11:02 AM
To: ARSList
I’ve actually done a migration of the data using web services. Built a web
service to get the records from Remedy and then built ‘read-only’ archive
tables in the new system, pulled the data across into those tables.
Attachments are a bit of a different story – used outbound email to
Behalf Of Ken
Pritchard
Sent: Wednesday, June 15, 2016 10:41 PM
To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG
Subject: Re: Question - Service Now
Everyone is answering this like a bunch of IT folks. It really comes down
to a risk/cost/reward issue. What I the (increased) risk of b
Everyone is answering this like a bunch of IT folks. It really comes down to a
risk/cost/reward issue. What I the (increased) risk of being ‘hacked’ on the
cloud vs what in a lot of cases is an outsourced IT department (not really much
different than a cloud IMO) and what is the perceived
They do
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, January 12, 2016 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to migrate any Service Now project to Remedy?
**
does SNOW even OFFER on premises?I
Did something in your environment change to where certificates are now needed
when they weren’t before? Not necessarily just the Remedy system, but also
network protocols? I’m not a big cert guy, but I know in our environment new
policies come out from time to time that affect how connections
I actually hid the Remedy OOB Status field and created my own. Then via
some workflow, mapped my status' to the OOB status'. That enabled us to use
our own status names and still take advantage of the OOB workflow. I did
utilize approvals, so mine had to trigger the approval stages. Keep in
If you use TIMESTAMP wouldn’t you need to do a calc to remove the date portion.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Wednesday, September 16, 2015 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: help in runic
**
Hi All,
Dev Technology is looking for candidates to fill Senior Remedy Developer
position(s). Candidates should be from the Washington DC or Raleigh NC areas.
These are full time (perm) positions with our company.
Please do not reply all to this email – send replies to
Guess it depends on whose point of view you're looking at. BMC say's it's
compliant and some govt agencies agree - others don't. I work in an
environment where they have an Office of Accessibility Software Testing and
it seems to fall short of their standards. It seems a bit subjective as to
Why not. At Burger King you can have it ‘your way’?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of jortega999 .
Sent: Wednesday, August 5, 2015 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: ServiceNow Developer Needed in Santa Monica, CA
I did something similar with running a processcmd of type $fieldname$ filename
Then do an addatachment function (not looking at the exact function name) of
the file. I even did multiple files into a directory (ie the attachments in
the worklog), zipped them up and imported the zip file which
Don't they have a disaster recovery plan for support?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle
Sent: Tuesday, May 26, 2015 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: No support?
**
Yep, there were floods, power
I had a similar requirement for approvals on changes - I exported (through
filters) all attachments to a directory; also spooled out all the pertinent
fields from the change form into a text file on the server; zipped them all up
and imported them back into the system. Then when the approval
I’ve seen the unique index error occur when there is a form with and without
the __c designation. Seems like the system thinks they are two different
forms, but the same form.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
I created a separate form where I can update the text of the notifications. It
takes one filter to push into the record with an indicator to 'send now' and
the variables needed for the email. Then a guide runs that puts the template
into the subject and message fields and does some replace
, January 12, 2015 2:02 PM, Ken Pritchard pri...@ptd.net
mailto:pri...@ptd.net wrote:
**
I have a 2000 Chevy Cavalier that is one of the most reliable cars I’ve ever
seen. There are a ton of them on the roads. It starts on mornings when it’s
too cold for any of my other vehicles to turn over
I have a 2000 Chevy Cavalier that is one of the most reliable cars I've ever
seen. There are a ton of them on the roads. It starts on mornings when
it's too cold for any of my other vehicles to turn over (2011 and 2012 model
years). It has over 325,000 miles and I've hardly put any $$ into it
Have you tried just setting a user notification method within their person
records for that notification - not sure what the exact notification tag is,
but you should be able to control it to these individuals there.
From: Action Request System discussion list(ARSList)
And why wouldn’t they be – they have a system doing exactly what they need
without overhead and without being told they need to change their business
practices or terminology.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent:
My client insisted on it also. What we came up with is that I created a
console (sort of like a data management tool) where certain individuals (ie
the change managers) could perform the updates indirectly. The console
allows for certain changes that the customer said were allowed - it pushes /
uncheck it
and then move the status of the change forward.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, November 07, 2014 9:13 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
Subject: Re: Override Change Lock down
to the
doc for that release at the moment.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, November 07, 2014 11:36 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
Subject: Re: Override Change Lock down
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, November 07, 2014 11:36 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
Subject: Re: Override Change Lock down during approval phase 8.1
**
But Doug.
. isn't that for the company to decide and govern? Over
Not everyone gets overly concerned about ‘security’ when it comes to the Demo
password in a Remedy environment. I personally don’t think it should be a
personal login – so even if you don’t want it to be Demo (which I’ve always
found a bit hokey anyway) I would make it a system acct / login.
**
I'm with Ken. First thing I do is set up Service Accounts that aren't subject
to people leaving, or passwords that expire, etc. Use them for system
functions. I keep Demo (with a pw) as kind of a back door in for the
Administrators.
Rick Cook
On Tue, Nov 4, 2014 at 6:17 AM, Ken
A while back they had a version where cancelled was spelt canceled for work
orders. They changed it to cancelled – when we tried to move work orders from
one system to another it choked on us.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
I think the line about buying a beer just drew the interest of like 100+ folks
on the arslist. :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Hamill
Sent: Wednesday, October 8, 2014 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Job: Seeking
We (developers) shouldn't really be worried about it - The BMC tools aren't
going anywhere anytime soon due to this. I'd still be more worried about
any plans Bain Capital has.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Unless they are able to get an injunction where SNOW cannot be sold to new
clients it could backfire as a marketing ploy. If folks feel that SNOW is that
close to BMC to have BMC worry and if the price point is lower for SNOW, it
could drive more folks in that direction.
From: Action
Making the accusation is the easy part – proving it is much tougher – just ask
JJ. They tried suing a (small) competitor regarding patent infringement of
their test strips for diagnostic equipment. They must be very specific to win.
Not saying they can’t, but it will be years and lots of
I think it’s a matter of adjusting the status transition rules to meet the
needs of your organization. BMC has probably set the defaults based on ITIL
interpretation / guidelines.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
I have what I call a diagnostic form where I create a record for the form /
query I want to check the number of records on. An escalation runs
periodically to do the query needed and then I move the $LASTCOUNT$ keyword
into a field on that form. The count can then be emailed or acted on by
Is the firewall open (IP/Port) from your dr server to the email svr you’re
trying to connect to? I’m also Assuming you’re connecting with the same user
id/pwd as from your production system
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Original message
From: Zandi
Date:07/29/2014 19:48 (GMT-05:00)
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
Subject: Re: ENGAGE
**
They are sending them into SNOW sales arms. By doing that...
Sent from my iPhone
On Jul 29, 2014, at 5:48 PM, Ken Pritchard
Well said Howard !
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Wednesday, July 30, 2014 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE
**
John,
I do agree with what you wrote, and would
I’ve been reading this thread for the better part of 2 days now without
commenting. While I agree with the type of conference y’all are looking for,
don’t forget what ‘we’ve’ allowed it to be called.
I think part of the disconnect is that it’s always been referred to as a ‘user
group’
, 2014 11:46 AM, Brukeste G bruke...@gmail.com
mailto:bruke...@gmail.com wrote:
**
Bain capital has a relationship with BMC? Mitt Romney? Hm
On Jul 29, 2014, at 2:17 PM, Ken Pritchard pri...@ptd.net
mailto:pri...@ptd.net wrote:
**
I’ve been reading this thread for the better part
I agree with this also, however it doesn’t generate any revenue for BMC.
Originally in the old days it might have since they had a crew that would come
in and build systems for folks, but their professional services seems to be
more left to their partners now.
From: Action Request System
This is something that I've had folks complain about since 4.5 - you'd think
BMC would put some type of a setting in the approvals where it could not
allow the tickets coordinator to not approve. I know that gets into a bit
of what about some of the other assignees, but even a basic don't let the
This discussion / argument is no different than what we dealt with in the
1980's. How do you measure Quality. During that time I headed up a
software testing group that was working on automated testing (we actually
built our own tool back in the days of (dare I mention it) DOS. We tried to
I’ll throw out the idea that another factor is whether the developer can find
an OOB solution rather than code it (in the case of ITSM at least – custom apps
are different), or to be ‘minimally invasive’ into OOB code and leverage what
is already there.
From: Action Request System
Maybe look at doing a (display only or regular) form for the background with a
single call for ‘service’ – the display only form then does a series of ‘set
fields’ in a filter from the various forms – then send the 10 fields back to
the original form where the active link had the service action
Escalations perform a 'query' if you will - thus they will act on all records
meeting the run-if qualification.
Filters are based on (focus on) the record being submitted / modified, etc.
But the focus is the record. If you're doing a modify all action, the filter
will fire on each within
There is a series of filters that do replace commands on the notifications.
You may need to make sure the field is in the list of replaces – or add your
own filter in the same execution order to replace #Task ID# with the value from
the field.
Most of those replace commands have the field
The folks here did something similar - they actually had a second app / db
server and wanted to combine the oracle db. They created a new user (ie
Aradmin2) and did an export and import of the data from the db they were
removing to the other db as that second user. The ar.conf file was then
Exactly - and from what I understand, that's kind of the direction they are
looking to head in. At least from what I heard is that they are going to
change to where they will convert everything to JS. Just thinking out loud
(sort of) that maybe that will provide more flexibility to define things
Could be, but it might be a dangerous assumption. I've been contacted by folks
in one state about positions in a totally different area.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
Of course for those of us allergic to raw apples, make sure it's cooked
first
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, January 24, 2014 11:09 AM
To: arslist@ARSLIST.ORG
Subject: OTP: Happy 30th Birthday
with a little cinnamon.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, January 24, 2014 12:48 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
Subject: Re: Happy 30th Birthday Macintosh, the Controversial World-Changer
You can probably do something where the statushistory.time.resolved field is
not null and the status is less than resolved.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Friday, January 10, 2014 9:51
If it's based on a specific user, couldn't the notification preferences be
set for that user and event? That can be done from the person record
(notification panel).
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday,
There is a field on the task form for sequence - you could let the users set
that when they create the Ad-Hoc task. If the tasks are part of a change,
there are also arrows on the right side of the task window that allows you
to move the sequence of the task up or down.
From: Action Request
It’s actually a section 508 compliance issue – it’s one of the items where I
keep telling BMC they are not 508 compliant but they insist on telling clients
they are. My client doesn’t agree.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Just my 2 cents - if I was uncomfortable with a couple items and it seemed a
bit strange, it probably wouldn't be worth pursuing.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Friday, August 2, 2013 9:26 AM
To:
Lisa - I believe that's a ticket number for their software defects. BMC
Support would be the ones to contact on the status.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: Friday, August 2, 2013
That's because we get so many of those type emails both through the list and
privately. It's a matter of seeing where they came from.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops
Sent: Friday, July 26, 2013 5:12 PM
To:
Maybe one of the last - but not the last! I made the mistake of creating a
facebook acct - never really use it. But now I get all these msgs from
Facebook that I need to log in because someone has posted something - but when
I get up there - I can't find anything. I think it's just a ploy to
messages except when I'm travelling when there
is nothing better to do in hotels..
Cheers
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, May 24, 2013 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re
And stores were NOT open on Sunday. No mall or shopping center to go to.
You HAD TO spend time with the family.
Come to think of it, last weekend my Honey Do list included putting up a new
clothesline - I don't know which would be more amusing - making the
young'uns go a week living like we use
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Ken
Pritchard
Sent: Friday, May 24, 2013 9:17 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?
Maybe one of the last - but not the last! I made the mistake
thinking you've reached
that goal already!
Susan :)
On Fri, May 24, 2013 at 4:42 PM, Ken Pritchard pri...@ptd.net
mailto:pri...@ptd.net wrote:
Folks know that usually the best way to get me is either email or phone
(call, not text). Even my kids ask me why I don't text - I tell
I'll be going from 7.6.03 to 8.x in the near future. I asked this question
at an area RUG and was told it would be a two week process to upgrade
production once I got there. They said I should have a separate machine and
do the upgrade then do a delta data migration. Of course being the
One thing I found with earlier versions (might be corrected in V7.6.04) as
recent as 7.6.03 was that the system sometimes didn't store (encrypt) the DSO
password for the target machine correctly. A trick I found is to go into the
ar.conf file (I'm on Solaris) and cut the DSO password for
Probably also a cost savings - that seems to be more important in this
environment and can outway increases in functionality. I think a lot of
companies these days are going away from constant changes to the system
towards just set it up for me and let me go - thus reducing the need for an
IT
Or maybe folks are opting for less functionality with these types of systems -
less bells and whistles - just do whats needed to get the job done.
- Original Message -
From: Joe D'Souza
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Friday, January
all of this end of the world talk is enough gloom and doom to make me jump
off the (fiscal) cliff.
- Original Message -
From: Samuel J Albury III sjalb...@dne-llc.com
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Friday, December 21, 2012 4:15 PM
Subject:
Hi Jason,
I'm probably thinking a bit simplisticly, but couldn't you do the following:
'Arrival Time' = 5/1/2012 08:00:00 PM AND 'Arrival Time' = 5/2/2012
04:00:00 AM
- Original Message -
From: Jason Miller
Newsgroups: public.remedy.arsystem.general
To:
I happen to live in Podunk America (actually Rural Pennsyltucky) - maybe
that's why everywhere I look things seems to be so expensive. Currently
working an assignment in the DC area - WAY too many people and the housing
is WAY too expensive.
Thanks for the info
- Original Message -
I think we found that it is a size limitation on a field when an answer exceeds
255 characters (may not be the right length, but it was a length). BMC has a
KB on it and the solution was to increase the size of a field to 4000 - but I
can't recall the field. Maybe someone here can fill in the
I doubt the BMC folks that actually do the work get 110-115 per hour. There
may be a few top notch individuals that can garner that type of salary, but
I'd guess that most Remedy Dev/Admiins are earning about a third or so of
that. Based on the conversations I've had with several recruiters
Next Time?
- Original Message -
From: Joe Martin D'Souza
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Monday, April 25, 2011 1:00 PM
Subject: Re: Friday Humor - Understanding Engineers
**
And next time we all have an excuse for breaking
I actually just marked the OOB ones as obsolete and set up my own mirroring the
info except the phase name - working like a charm.
- Original Message -
From: Tommy Morris
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 11, 2010 9:47
Is there any way to get more details in the user log? For instance, the IP
the user is coming from? We're seeing some unusual things in the user log
(for example, three consecutive logins within a fraction of a second by a
user that is not even logged into the system ). On ARS 7.5 - We have
Jason,
Which version of Remedy and what type of db are you using? I've done
that type of copy with ARS V6 (oracle db) successfully, but when I did that
we used a different DB name (ie remprod vs remdev) to make sure we knew we
were pointing to the correct db. Haven't tried it with V7 yet.
Brandi,
You have a series of private queues listed, but I don't see any
indication what the fast and list queues are set to. Do you have everyone
on private queues?
If folks are running reports that have a query that takes a bit of time,
they tie up that thread until their results
It's usually a sub-status under closed. Ie they select closed and a field
will display for 'closure code'. There should be an option there for
canceled.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of kiran
Sent: Friday, October 30, 2009 1:30 PM
balancer but i didn't get what is meaning of this sentence
load balancer infornt of server.
Thanks Regards,
Manoj Jain
On Wed, Jul 15, 2009 at 11:00 PM, Ken Pritchard pri...@ptd.net wrote:
**
Manoj,
Probably need to provide some additional information, such as:
Is this your
Manoj,
Probably need to provide some additional information, such as:
Is this your primary server (does it run escalations, email, etc..)?
Do you have a load balancer in front of the system?
I found it helpful to lower the amount of user traffic that goes to the
I just did something similar with HP-UX (Remedy V6.3). In my case, I hooked
a new server into a servergroup (db was the same).
Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that
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