If I may jump in here and come back to Venkat’s initial question, as I
believe it is a valid concern. Remember, this is something that would
impact Remedy users much sooner than 2038. If, (for example), I have a
date field that documents a future event, (such as end-of-life on an asset),
It is
Have you tried deleting your local cache?
.ron
On Mon, Jul 9, 2012 at 11:52 AM, remedy.help remedy.h...@gmail.com wrote:
** Check on the workflow written on the load or opening of that particular
display only form ,
Will suggest to first disable those. That will give you time for doing
more
Is there an ETA?
.ron
On Mon, Jun 25, 2012 at 12:16 AM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
It is technically Christened as 8.0 although it was formally scheduled
to be released as 7.7.
7.7 release was renamed basically to 8.0.
Joe
*From:* Francois Seegers
and check with them before hand.
On Thursday, June 14, 2012 4:02:02 AM UTC-7, Ron Tavares wrote:
**
Hi Vamsi
Yes, BMC does raise concern in regards to the mixed OS. But they have
not yet told us that is not supported. I agree that it would be best to be
on the same OS. If we get good
is you will loose the support if you directly touch the
data. So use it as a last resort and check with them before hand.
On Thursday, June 14, 2012 4:02:02 AM UTC-7, Ron Tavares wrote:
**
Hi Vamsi
Yes, BMC does raise concern in regards to the mixed OS. But they have
not yet told us
ControlM. See if you can convert some of the escalations into cronjobs or
some kind of jobs.
On Wednesday, June 13, 2012 5:26:02 AM UTC-7, Ron Tavares wrote:
**
Good Morning Listers,
*The Problem:*
We have lots of escalation traffic running on our system, which causes
our current
Good Morning Listers,
*The Problem:*
We have lots of escalation traffic running on our system, which causes our
current Windows Escalation server to be over-taxed. To the best of my
knowledge, there is no way to run escalations on more than one server at
any given time.
*Solution
Good Morning List,
I am a Remedy guy, not a DB guy,.. so I am looking for some help from the
DBAs on the List. Recently, our DBA ran a performance analysis of our
Remedy DB and came back with 9 fields that are recommended for indexing. 3
of those fields are recommended to have bitmap indexes.
Looking for some expertise on using this little gadget.
I have been experimenting with using arsignal -r to recache the servers in
our server group, as an alternate to restarting the ar system service on all
the servers. I'm thinking this will reduce the impact to the end users.
However, in my
:
arslist@ARSLIST.ORG] On Behalf Of Ron Tavares
Sent: Wednesday, August 31, 2011 5:40 AM
To: arslist@ARSLIST.ORG
Subject: arsignal -r in a server group
**
Looking for some expertise on using this little gadget.
I have been experimenting with using arsignal -r to recache the servers in
our
http://www.wwrug11.com/contact_phil.html
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Ron Tavares
*Sent:* Wednesday, August 31, 2011 5:40 AM
*To:* arslist@ARSLIST.ORG
*Subject:* arsignal -r in a server group
We are using Change 7.0.3 p9, Approval Server 7.1 p7.
The 7.0 ITSM Configuration Guide talks about the ability to choose an
Inherent Group/Role for an approver. This is supposed to automatically
create individual approvals for each memeber of the specified Group who has
the specified Function
Hi,
I think the answer to this is no, but I thought I would ask. Is there any
way to build an advanced qual in a Change Approval Mapping. Meaning, out of
the box:
For example:
Require Review Approval by Change Mgmt team when Requestor Group 'Company'
!= Acme
or
Require Review Approval by
not ones that say to
call approval) in Auto Approval rules and you will be good to go.
I hope this helps,
Doug Mueller
--
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Ron Tavares
*Sent:* Tuesday, July 19
within the
wealth of BMC Remedy documentation.
- Original Message -
From: Ron Tavares ron.tava...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 19, 2011 1:57:53 PM
Subject: Re: Using != and LIKE in Approval Mappings
**
Hi Doug,
thank you for your response. You
HI Kali,
AIE is definitly the way to go when loading Assets into the CMDB from a
.csv.You can select a 'Data Exchange Type' of CI, this will allow you
to select the CMDB Class you want to import into, (such as Computer
System). You then specify the path to your .csv. Then it is easy to set
] *On Behalf Of *Ron Tavares
*Sent:* 22 June 2011 15:31
*To:* arslist@ARSLIST.ORG
*Subject:* Excel frustration with AIE and Data Imports
** **
**
Good Morning Listers,
You how when you open a .csv file in Excel, Microsoft will do it's magic
and start changing the format
Good Day,
Hoping someone out there came across this. We are running AIE on a separate
box from AR Server. We have a Flat File import exchange that pulls from a
.csv into CMDB. This works fine in test, (test is also set up on separate
boxes). However, on PRD, AIE can't find the .csv file on
Good Morning Listers,
You how when you open a .csv file in Excel, Microsoft will do it's magic and
start changing the format of certain values? As an example, it will drop
the leading zeros form a value because it assumes it is numeric, (like a
serial number). So you have to fix the data,
that into your email instead.
*Brian Bishop*
* *
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Ron Tavares
*Sent:* 26 May 2011 16:06
*To:* arslist@ARSLIST.ORG
*Subject:* How can we display date feilds in emails in local time
Good Morning,
When recipients receive email notifications with date fields on them,
(example Change Request start time), the time is displayed in the email
server time rather than the user's local time. I guess this makes sense
since the email server has no way of knowing what time zone the
(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Ron Tavares
*Sent:* Thursday, May 26, 2011 10:06 AM
*To:* arslist@ARSLIST.ORG
*Subject:* How can we display date feilds in emails in local time.
**
Good Morning,
When recipients receive email notifications with date fields on them
All,
In case you haven’t heard about this, I’m sending details about a live
webcast next Tuesday (March 23) at 11am ET with Doug Mueller and Dan Turchin
about the hottest trends in IT. Doug will discuss how to give your
organization an advantage with new technologies like mobile apps. Bring any
Someone with more UNIX expertise should be able to verify this, but I
believe you just need to use the function, as follows:
Run Process $Filed1$ test.txt
if you wanted to sepecify a path for the file try this:
Run Process $Filed1$ /app/remedy/TestLogs/test.txt
On 4/2/08, Mark Milke [EMAIL
Are you looking to ad the related items as attachments or just the details
of the related items, such as request id, desc, etc? Assuming you meant the
later, this is one way to do it:
- Create a hidden character field on parent form. For this example,
z-DetailsCapture
- Create a Filter with one
Try This
NOT($GROUPS$ LIKE %Administrator%)
On Fri, Mar 14, 2008 at 2:02 PM, LisaD [EMAIL PROTECTED] wrote:
Using Like Qualifications
The qualification structure should be NOT $GROUPS$ LIKE %Administrator%.
That should work for you.
Moore, Christopher Allen wrote:
Hey Everyone-
Just before the Notify action to send the e-mail, do a 'Set Field' action:
REPLACE ($your email address field$, , ;).
I blieve this will do the trick.
On 3/10/08, Brittain, Mark [EMAIL PROTECTED] wrote:
**
HI All,
I am having a challenge with white space in emails. If a use selects
Be aware that when you initiate the ./arsystem start command, the message
Action Request System initialization is complete. comes up within a
minute. But, this message is not entirely true as the rest of the
processes, (plugins, email daemon, etc), can take up to 8 minutes to come
up. At least
Serouche,
You can have an Active Link that fires on 'set focus' on the character
field. The A/L would have a 'set field'
action that pushes the value of the character field to a hidden temp feild,
(zTmp_OrignalText). The UNDO button would fire a second active link that
restores the text by
Happy Friday List,
My manager has asked me to research the Service-Now suite. I have started
to play around with it, (service-now.com). I know this came up as a topic
of discussion in Jan of last year. I was wondering if anyone had additional
experience with it and could provide some un-biased
Good Morning,
Has anyone applied patch 22 ? If so, can you provide some feedback? Good
patch, bad patch?
We are running AR Server 6.3 p20 on UNIX with Oracle DB. I would be using
the installer.
Thanks,
.ron
___
Hi Dimtry,
There is another option. You can advise your users to enter in data to any
field or fields, then hit [Ctrl] [Enter] at the same time. This will
initiate the search without having to click on [Search]. Users will be
required to apply additional effort, (two fingers instead of one),
This brings up a question I have. Anyone know what the latest is from
BMC as far as what CR version *is* supported by Remedy? My question is for
both v6.3 and v7. Last I heard from BMC support, they will only support up
to CR9 with AR6.3. Though I am using CR10 with no issues.
On 6/15/07,
I came across this many times. It means there is a field somewhere on your
original form that is not on the archive form. Or the fields have the same
id but are of a different type. One time I was able to resolve this by
using ar utilities to create .csv files of all the fields on both forms,
brilliance. - paraphrased by
me
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Ron Tavares
*Sent:* Thursday, June 07, 2007 4:56 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Archive Form Invalid
** I came across this many
I started my Remedy training back in 2000, v4.5. Now, 6+ years later, I
have just one more course for my RSP. My manager is reluctant to send me to
this final course. How do I sell him on the idea. What are the benefits to
the company. Just a few key bullets would help.
Thanks,
.ron
On 3/15/07, Ashley Henderson [EMAIL PROTECTED] wrote:
** Is there anyone out there that has information or instructions on how
to override or skip the login process in the mid-tier. Running version 6.3patch
21.
Thanks
__20060125___This posting was submitted with HTML in
I'm planning on attending the BMC Atrium CMDB 2.0 Implementation and Best
Practices course. I'm considering taking it at the Rapid Technologies
Training center in Denver, CO at the end of this month. All my previous
training has been directly with Remedy/BMC, so my question is, has anyone
used
Good Morning List,
We are gearing up to implement CMDB 2.0 and are considering bringing on
Asset Management as well. I would like to get some feedback on the Asset
product. What experiences you have encountered, (good or bad), how well
does it work with CMDB 2.0 and whether or not you
I'm assuming the brie is listed in the armonitor.conf. Is armonitor trying
to restart? Does anything show up in armonitor.log?
On 1/3/07, Jase Brandon [EMAIL PROTECTED] wrote:
** Thanks Uday, I already applied Patch 1537 with no different results.
SLA BRIE still randomly stops processing and
Hello List,
I have a general question pertaining to the implementation of CMDB. We are
currently running AR Server 6.3, with 6.0 Help Desk and Change, as well as a
couple of custom-built apps. We want to implement CMDB, but would rather go
with the latest and greatest, v2.0. As I understand
.
Mike. Michael WortsRemedy SpecialistIGS, Business Consulting ServicesITIL Service Manager CertifiedTel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet:
[EMAIL PROTECTED]
Ron Tavares [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
02/11/2006
**
The 'Window Open' approach also gives you the added benefit of omitting any fields that you do *not* want copied over, such as 'submitter' or any hidden workflow fields.
The 'Copy to New' function can sometimes cause issues with this..ron
On 10/24/06, L. J. Head [EMAIL PROTECTED] wrote:
**
**
So are we saying that this is fixed? Becuase I am still having an issue. I log in via bmc.com/support, it lets me in fine, I click to submit an issue, and it tells me:
You have reached this page due to not having an ID in the Customer Support System. Please contact Customer Support for a Valid
**
Ahh,
I see. Now I am in. Guess I was clicking too fast and not reading. THANK YOU, my head was starting to hurt.
On 10/19/06, Lammey, Peter A. [EMAIL PROTECTED] wrote:
The trick is no click the Submit New Issue link below the sectionwhere it says Remedy and Marimba Heritage Customers
I feel
**
Keep in mind that if you create a new field, you will lose any workflow or reports that used the original field.
To maintainreports and workflow,you will want to keep the same field ID. For this you could create a temporary field of the correct type, port the data to that temp field. Then
**
The Date fieldworks the same as the Date/Time field from the database side. They both record time in seconds. The difference is from the User side. Date does not give you time of day selection, but it will set to 00:00:00 for the day choosen. So your query would have to be:
('Effective Date' =
**
I just got back from Remedy Training inColumbia, MD and the instructormentioned the RockNot tool. He advised it was a good testing tool andreferred us the the webite, rocknot.com. But the site is no longer up.
.ron
On 9/18/06, Pruitt, Christopher J [EMAIL PROTECTED] wrote:
**
No one wanted
that they appear to have improved it as the versions go on.
Cheers,
Ian
Ian Trimnell, AR System Lead Developer (amongst other jobs),Specialist Support Information Team, Academic Administrative Computing Service
Open University, MILTON KEYNES, UKPhone: 01908 653741 web: http://www.open.ac.uk/
Ron
**
This is kind of a 'long story' problem, but I'll try to keep the explanation brief but clear and hopefully someone will understand this issue.
We had 9 Views on our Help Desk form when we turned on the out-of-box archiving. When we did that, Remedy created the Help Desk Archive form with the
+ ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence.
On 9/5/06, Ron Tavares [EMAIL PROTECTED] wrote: ** Hi Rick, I have tried creating the field in just the Admin view.It creates fine in
the Help Desk form, but it still fails to carry to the HD
. Pick two.
On 9/5/06, Ron Tavares [EMAIL PROTECTED] wrote: ** First,thank you all for your suggestions on this.I beleive that the way to fix this problem is to create the 10th view in the HD Archive form.Then
all new fields should carry over correctly.Unfortunately, I haven't been able to do this
, then teachSolution = People + Process + ToolsFast, Accurate, Cheap Pick two.
On 9/5/06, Ron Tavares [EMAIL PROTECTED] wrote: ** First, thank you all for your suggestions on this. I beleive that the way
to fix this problem is to create the 10th view in the HD Archive form. Then all new fields should carry
**
I'm on ARS 6.3, Help Desk V6 and I am playing around with the Survey Tool for the first time.
Remedy only allows one survey to be created. This is explained on page 166 of install_config_guide.pdf as follows:
**
I had a similar issue a couple of years back. At the time I was on version 5 Crystal 8, so I don't know if this will work for you but it resovled the issue for us. I compared the files that existed in the Crystal Install Path, between the machine with the Crystalisntalled and one with only the
**
Actually, I found that you don't have to click on anything. Just hold down the shift key, then you can double click on fields for properties without worrying about moving anything.
On 8/15/06, Richard Crosby [EMAIL PROTECTED] wrote:
**
I'm not sure I comprehend the steps. If you click once
**
Is it possible that itisa funky cache thing.Maybe you should try enabling the mailbox, cycle the email engine, then disable the mailbox, and cycle the email engine again.
I don't think it would hurt.
Also, are you sure the e-mails going out are actaully going through that mailbox. Is it
**
from the aremail directory you type
./emaild.sh stop
this will stop the email engine. armonitor shoud restart it, if not do:
nohup ./emaild.sh start
Thiswill recycle the cache.
Also note that there is a setting in your emaildeamon.pproerites file that controls the caching interval. The
**
Djhuang,
If I understand you correctly, you are trying to limit access to a form to only those users who have a fixed license. If so, here is a thought, though there may be a better way of doing this.
You can have a hidden 'License Type'field on the form you want to restrict access to. Have
**
Incoming e-mails are failing to update the Requests. This worked in dev, we moved to prod, and now we get the errror below. Has anyone seen this before. AR Server 6.3, HPUX
null
java.lang.NullPointerException
at
**
Staples, Inc. is seeking a permanent, full time Remedy Administrator. Position is in
Framingham,
MA. If you are interested please e-mail [EMAIL PROTECTED]
.
Thanks,.ron
__20060125___This posting was submitted with HTML in it___
**
I didn't think of this approach. I would just build the filters off of the AR System Email Messages form, correct?
.ron
On 7/19/06, Clary, Bill [EMAIL PROTECTED] wrote:
Ron;You are using the built in e-mail features of Remedy e-mailintegration. This method as you have seen has limitations.
You
**
I am working onan integration with an outside vendor that allows them to update Remedy Requests through e-mails. This integration works fine as long as the reply comes from the same address as the address the initial e-mail was sent to. But, the vendor is not set up this way. the e-mails go to
**
After version 6, (I think), the admin tool allows you to right-click on an object and export to a .def file. You can keep adding objects by using the 'append' feature. The append allows you to re-export the same object to an existing file. I have always avoided this to avoid an issue till now.
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