Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on
behalf of Tauf Chowdhury <taufc...@gmail.com>
Sent: Thursday, January 5, 2017 8:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Latency Observed while selecting Prod Categorization Tier 1 in INC
form
How many Tier 1 pr
on Multi-tenant environment with version 8.1.SP02
>
> I am experiencing delay in populating the menu Prodcat Tier1 in Incident
> under Categorization tab.
> I checked with Admin and non Admin users and I found issue with only one
> Company. All users from that Company are affected and experi
Hello Team,
Greetings!
I am working on Multi-tenant environment with version 8.1.SP02
I am experiencing delay in populating the menu Prodcat Tier1 in Incident under
Categorization tab.
I checked with Admin and non Admin users and I found issue with only one
Company. All users from
Is there a way to remove all Generic Categorization items?
I used to DMT (itsm 7.6.4) and loaded about 293 items. They are there when I
select the drop down to do a search, but they are not there when I want to
select them.
I want to delete them and start the load over, or heaven forbid enter
For our people here REPORTING. The Resolution categorization is most
important. It allows them to go into an almost granular detail to determine
the volume of calls they get for a particular incident.
“We had 200 Unable to chart X”
“We had 238 Black screen on login”
“We had 438 failed hard
I love the post below so much I can't quite describe it.
Categorization has bothered me for years - since 1994, when I encountered my
first help desk product (anyone remember Software Artistry?)
Anyway, the problem is always that - at some level - you end up with repeating
terms. Breaking CTI
: Categorization
**
Not sure if this is asking for too much, or that I'm crossing the lines of info
sharing etiquette wit this question, but here it goes. I have been Working on
re-working my clients current Product and Op category matrix,which is in bad
shape. If was wondering if anyone would
#
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Thursday, January 29, 2015 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Categorization
**
Not sure if this is asking for too much, or that I'm crossing
Not sure if this is asking for too much, or that I'm crossing the lines of info
sharing etiquette wit this question, but here it goes. I have been Working on
re-working my clients current Product and Op category matrix,which is in bad
shape. If was wondering if anyone would be willing to share
Scott,
Rick's document is absolutely a good starting point - it has helped me.
Over the years, another way I've used to describe categorizations is:
- The OpCat is the verb of the ticket. What action is being taken
because of this ticket. I ask, *Operationally*, how do we handle this
not totally deprecate it. In my opinion, an ITSM
tool or any other generic tracking tool would loose a good deal of its flavor
if it does not have a reasonable categorization feature for its records.
So even if somehow processes like Assignment, Escalation use other attributes
in the data
Thanks for your input of categorization class usage Peter!!
Basically I got need 10 classes each with apprx 8-10 custom attribute minimum.
The design question is,
a)
if I should have 1 regular class(at tier 1 level) with all these attributes
and then derive 10 categorization classes out
the
Component and Dependency classes as regular classes)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sathish Kumar
Sent: 19 September 2013 17:50
To: arslist@ARSLIST.ORG
Subject: A.CMDB 7.6.04 SP2 - Categorization vs Regular Class
Hello,
We have few custom attributes were we need to create a custom class. But the
question is which one to use regular or categorization?
Can you please share your experience on how to decide on creating a regular vs
categorization class.
Any rules?
Especially pros and cons of going
I have a requirement that at first thought was no big deal. However, it has
turned into something more than I expected. We need our Incident form to page
out people based on Product categorizations determined by the users through a
custom form. There are up to 100 ish people that could
: Customization - Dynamic Notifications based on Product Categorization
Table Loop and Notify issue.
**
I have a requirement that at first thought was no big deal. However, it has
turned into something more than I expected. We need our Incident form to page
out people based on Product categorizations
: Customization - Dynamic Notifications based on Product
Categorization Table Loop and Notify issue.
**
Instead of doing Notify action, you could do a Push to the AR System Email
Messages form
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Barbour
I published the tab with the product categorization but the tab does not
show up still.
I went ahead and created a new tab and move dthe categorization fields over
the new tab but still not able to see the fields.
Nathan mentioned a workflow that hides fields when in new mode of
HPD:HelpDesk
Hello All!
I have a requirement to move the product categorization to the main
incident screen, rite now it is a pop up that comes up when clicking on
'Categorization'.
I am curious if anyone else has done this yet? Should i be using a new set
up fields or should i just import the existing ones
Hi Ahmed,
The fields are already there. You would just need to unhide them. Also, I
would create a separate tab for Categorization, that way you can have all the
Categorizations on that 1 tab.
I fought it here and told them that they will be clicking on a tab to get to
the categorization
@arslist.org
Subject: Product Categorization for Remedy 7.6.04
**
Hello All!
I have a requirement to move the product categorization to the main
incident screen, rite now it is a pop up that comes up when clicking on
'Categorization'.
I am curious if anyone else has done this yet? Should i
categorization field
changes/requirements for impact to the process flow bar views as well.
Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson
Sent: Wednesday, May 30, 2012 10:46 AM
To: arslist
Subject: Re: Product Categorization for Remedy 7.6.04
**
We unhid the fields here and put them on a tab. Benefit is the tab displays
far faster than opening a dialog, and it's one less popup/window for the
user to deal with. Plus, for a user new to the system, fields located on a
tab are far more
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Wednesday, May 30, 2012 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorization for Remedy 7.6.04
**
... and. fields on the tab make it more intuitive when it comes to querying
One of the basic questions asked to us by our customer when we went through
upgrade is why fields such as categorization fields which are used for
every ticket and for querying are not on the front screen of incident. Why
do they have click tabs/pop-ups to enter such basic data.
Well we know
Architect
McAfee, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, May 30, 2012 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorization for Remedy 7.6.04
**
We did the same here with the Work Order
I need to wholesale replace a large part of my Resolution Categorization.
I have tried several times to get the Data Management Tool to do my work for
me. I've followed all the step and it never works.
This package is so bloated. It needs some Midol!
I have tried loading my data directly
] On Behalf Of Sanford, Claire
Sent: Wednesday, May 23, 2012 12:16 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 - Generic Categorization
I need to wholesale replace a large part of my Resolution Categorization.
I have tried several times to get the Data Management Tool to do my work
for me. I've
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nancy Tietz
Sent: Wednesday, May 23, 2012 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 - Generic Categorization
ARUtilities is not expensive at all!
I have used their SQL and it is very helpful.
Or, depending on which database (Oracle, DB2, MS
Subject: Re: Asset Management - Software license contracts - Microsoft Master
Business Agreement, Data Management, categorization
**
Kelly,
Let me try to answer your question #2 and #4
2) about Software contract, Yes, you should use AST:AssetSoftware.
CTR:GenericContract is using for customized
Hello all,
I have been working with Asset Management 7.6.4 to prepare to enter our current
contracts. My goal is to use the Data Management tool
(Transactional-Contract.xls) to import the bulk of the license data once I have
figured out the format to use. I have read through the AM docs (and
Kelly,
Let me try to answer your question #2 and #4
2) about Software contract, Yes, you should use AST:AssetSoftware.
CTR:GenericContract is using for customized contract type (if you want to add
your own contract type, for example Rent Contract)
4) about Product Categorization, the data
Does anyone know of a good source that provides product categorization for the
different Federal Supply Groups and Classes?
Tim
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12
Hi there,
Version 7.1
I have configured Product Categorization successfully and its working fine but
issue is when I am clicking search change, the change form open and in Product
Categorization nothing is appearing but when I am clicking New Change then all
product categorization
When you are searching the Change form are you selecting a Company? On a new
change the customer defaults to you with your Company - which drives the
Categorization selections.
--
Chris Danaceau
AttivaSoft Solutions Architect
From: Action Request System
:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chris Danaceau
Sent: Wednesday, October 06, 2010 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorization are not appearing in Search change
When you
Categorization are not appearing in Search change
When you are searching the Change form are you selecting a Company? On a new
change the customer defaults to you with your Company - which drives the
Categorization selections.
--
Chris Danaceau
AttivaSoft Solutions Architect
Categorization are not appearing in Search change
Correct. If you have multi tenancy enabled and your Product Cats are specific
to the 1 company, you must select it from the Company drop down. I believe if
the cats are set to -Global- , then it doesn't matter.
Tauf Chowdhury | Forest
Hi,
We are a team who is working on to create a standardized product
categorization for our organization. Could anyone suggest what approach
should one take and do we have something already created by someone on this?
BMC provided product categorization doesn't suits our needs.
Regards
.
-Original Message-
From: JD Hood hood...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Sep 13, 2010 5:19 pm
Subject: Re: ITSM v7.6: Behavior of Categorization Fields on CHG:Change
Dialogs
** Turns out, it's a fairly simple fix...
For the Operational Tier 1+ field, I only had
Folks,
In Change Mgmt v7.6, using the best practices view for the
CHG:Infrastructure Change form in either new or modify mode, you get to
the Categorizations fields via a dialog in the Quick Links menu.
That dialog is the Categorizations View VUI of the CHG:Change Dialogs
form.
When it opens, I
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of JD Hood
Sent: Monday, September 13, 2010 11:48 AM
To: arslist@ARSLIST.ORG
Subject: ITSM v7.6: Behavior of Categorization Fields on CHG:Change Dialogs
** Folks,
In Change Mgmt v7.6, using the best practices
These have both been reported as bugs and Will be fixed in a future release. I
had them as well.
-Original Message-
From: Neely, Leonard lne...@columnit.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Sep 13, 2010 3:25 pm
Subject: Re: ITSM v7.6: Behavior of Categorization Fields
: Mon, Sep 13, 2010 3:25 pm
Subject: Re: ITSM v7.6: Behavior of Categorization Fields on CHG:Change
Dialogs
**
JD,
I am on ARS/ITSM 7.6.03, and for me, hitting enter in that field opens up a
dialog window from which to select a Tier 1 Category.
The AL that fires
The fields have different DBIDs is why I have not tried.
-Original Message-
From: JD Hood hood...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Sep 13, 2010 3:52 pm
Subject: Re: ITSM v7.6: Behavior of Categorization Fields on CHG:Change
Dialogs
**
Looks like you're right
Company$ = )) AND
(('Product Categorization Tier 1' = $z1D Char01$) OR ($z1D Char01$ = ))
AND (('Product Categorization Tier 2' = $z1D Char02$) OR ($z1D Char02$ =
)) AND (('Product Categorization Tier 3' = $z1D Char03$) OR ($z1D Char03$ =
)) AND ('Status-PDC' = Enabled) AND ('Status-PDA
Thanks I will try it tomorrow.
-Original Message-
From: JD Hood hood...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Sep 13, 2010 5:19 pm
Subject: Re: ITSM v7.6: Behavior of Categorization Fields on CHG:Change
Dialogs
** Turns out, it's a fairly simple fix
I am pulling what's left of my hair out on this one. We are on ARS/ITSM
7.5, patched up. There are some Operational Categorizations that were
imported for Incident Management, and I want to enable some of the same ones
to be visible in Change Management.
I should be able to search for those
Check your company access in people form. If you have unrestricted access, try
to add the company that is related to Change Management Operational
Categorization and see if it makes any difference.
Thanks,
Wirasat
From: Action Request System discussion list
Never mind - I found the problem. The check box for Change Management was
hidden on the form, and therefore I couldn't check it. I had to unhide the
box (why?), check it, and now the data shows up.
Rick
On Thu, Aug 19, 2010 at 10:44 AM, Rick Cook remedyr...@gmail.com wrote:
I am pulling
Hello!
I've been asked to define Operational and Product Categorization and identify
the differences between the two. I'm having a difficult time putting it into
words. Does anybody have a brief document or something that can help explain
why we differentiate now?
Thanks!
Vi
The way that I explain Op and Prod Cat is simply this. Operational
category is a Verb detailing What I am going to do and Product
category is the Noun detailing To What I am going to take action upon.
That thought process covers around 90% of our categorization scenarios
the other 10% are split
Vianna,
You will find many philosophical discussions on this if you search the
ARSlist :-)
In short:
Operational categorization is the Action or function of the request
such as Add/Install/Change/Delete
Product Categorization is the Recipient of the action such as MSFT
Office/ Adobe / Dell
. Operationally how you deal with them.
Hope that helps
Thad
On Tue, Jul 13, 2010 at 8:06 AM, Vianna Vianna vianna...@hotmail.com
wrote:
**
Hello!
I've been asked to define Operational and Product Categorization and
identify the differences between the two. I'm having a difficult time
putting
Categorization
** Its not perfect, but this is what I reduced it down to:
* Configuration Items (CIs) - The specific things in your environment.
* Product Catalog - The different TYPES of those things in your environment.
* Operational Catalog - The things you DO to the things in your environment
and Product Categorization and
identify the differences between the two. I'm having a difficult
time
putting it into words. Does anybody have a brief document or
something that
can help explain why we differentiate now?
Thanks!
Vi
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
...@arslist.org] On Behalf Of vianna...@hotmail.com
Sent: Tuesday, July 13, 2010 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Operational vs Product Categorization
**
Thanks, all responses have been useful!
Vi
On Jul 13, 2010, at 11:22 AM, Thad Esser
thad.es...@gmail.commailto:thad.es...@gmail.com
Yep. Hence the request for some specific examples from people……
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, July 13, 2010 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Operational vs Product Categorization
- Manufacturer - HP
Server abc.company.com would be categorized as a Proliant DL380. By using
the product categorization on your Incidents, you can discern how often the
Proliant DL380s are causing issues. Or how many times the Proliant's are
being changed (via Change Requests).
Operational Catalog
categorization on your Incidents, you can discern how often the
Proliant DL380s are causing issues. Or how many times the Proliant's are
being changed (via Change Requests).
Operational Catalog
- Tier 1 - Change (or Add or Remove, etc...)
- Tier 2 - Server
- Tier 3 - Microsoft
The prior posts make great points. I'll add this bit of advice. When
developing the Operational Categorization, try to make sure when the tech is
submitting a ticket that the available choices are intuitive. The Operational
Categorizations also need to make sense when you're doing reporting
The Question is answered .
On Tue, Jul 13, 2010 at 12:57 PM, Benedetto Cantatore
bcant...@emerginghealthit.com wrote:
**
The prior posts make great points. I'll add this bit of advice. When
developing the Operational Categorization, try to make sure when the tech is
submitting a ticket
Whilst testing the import of CIs from ADDM 8.1.01 (Tideway) I noticed that
the Normalization Engine (NE) does not process data in two of the classes.
Both these classes are categorization subclasses.
ADDM 8.1.01 uses the CMDB API so I tested further by creating instances
using cmdbdriver.
My
The use of the first example you noted in the 7.5 class is dependent on the
use of both the Product Catalog and the CMDB for CI information. Without
it, it just doesn't work, because there will be gaps in the data. With it,
reporting has options in terms of depth and detail, and categorization
example you noted in the 7.5 class is dependent on
the use of both the Product Catalog and the CMDB for CI information.
Without it, it just doesn't work, because there will be gaps in the data.
With
it, reporting has options in terms of depth and detail, and categorization
becomes easy
should follow the OOB model and not include
the CMDB asset in the Operational Categorization level. Find the CMDB
asset in the Product Catalog.
For example (Operation Cat):
request network create
request account enable/lock
request backup modify
request hardware install
Product
in the data.
With it, reporting has options in terms of depth and detail, and
categorization becomes easy enough that even end users can do it with a high
level of accuracy, minimizing the need for an SRM-like front-end.
Rick
On Thu, Mar 18, 2010 at 4:04 PM, Martinez, Marcelo A
marc
.
With it, reporting has options in terms of depth and detail, and
categorization becomes easy enough that even end users can do it with a high
level of accuracy, minimizing the need for an SRM-like front-end.
Rick
On Thu, Mar 18, 2010 at 4:04 PM, Martinez, Marcelo A
marc...@cpchem.comwrote:
Funny thing
Hello,
We are trying to figure an approach for operational and product
categorizations:
A technical write-up suggested the following for Operational
Categorizations:
Model #1
Tier 1: install (verb)
Tier:2: Telecommunication (service) Software
Tier 3: Voicemail (CMDB Asset)
I
(Connectivity) for example.
Matt
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: 18 March 2010 9:39 PM
To: arslist@ARSLIST.ORG
Subject: Operational and Product Categorization
**
Hello,
We are trying to figure an approach
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: 18 March 2010 9:39 PM
To: arslist@ARSLIST.ORG
Subject: Operational and Product Categorization
**
Hello,
We are trying to figure an approach for operational and product
categorizations
Funny thing… I was just going over Categorization in the ITSM 7.5 Admin course
part 1. ☺
One of the examples their fictitious company used in figuring out how to define
Ops Tiers is: I need the support to Tier1 Tier2 on my Tier3 (I need the
support to install software on my desktop
Hello,
I am in a real dilemma here.
Is there an easy way you can utilize Multi-Tenancy to allow support staff
for 2 or more support groups within the same Company to have different sets
of Product Categorizations?
Basically if support person logs in, they only see Product Categorization
categorization records. However, that seems
like it might be fairly risky. If I was faced with that choice, I'd tell my
management to use a homegrown application instead. I imagine installing
patches and maintaining that kind of customization could present issues.
Shawn Pierson
From: Action
Hi
I defined my navigational service categories in the request entry point.
The service categories are there - I am just not finding how to change the
order of how the categories are displayed. I looked in the SRM guide, and
I did not find it.
Does anyone now how to arrange the order of the
The default behaviour is that they are arranged by alphabetical order on
Navigational Tier 1.
However, there is a bug and to fix that, you may do the following.
1. In the admin tool open SRM:CategoryReference form
2. Select Form-Form Properties
3. Click on the Sort tab
4. Click on Request ID in
Hi.
I'm new, we're not yet live, but we're almost there. We use operational
and product categorization extensively in our routing rules. If people
want their tickets to go somewhere sensible quickly, they're going to
have to put in the categorization. Likewise management really wants good
Categorization for Incident Management 7
**
Hi.
I'm new, we're not yet live, but we're almost there. We use operational and
product categorization extensively in our routing rules. If people want
their tickets to go somewhere sensible quickly, they're going to have to put
in the categorization. Likewise
: Optional Categorization for Incident Management 7
Ron
I tend to work on the basis that Categorisation completed on call submit
is for SLA attachment and/or Routing. In terms of reporting I always
argue that Resolution Categorisation provides more granular details as
of course at this point
no categorization. This makes for very bad reporting. I
had assumed the OTB workflow would cause these to be required at some
point, but I'm discovering that's not the case.
So, I'm curious - how have other folks dealt with this issue?
Thanks,
Ron Legters
Tools Administrator
Data Systems
Categorization for Incident Management 7
We've been live on ITSM 7 for about a month, and I'm realizing we have
an Issue. Since the Categorizations on the Classification tab are
optional, the vast majority of folks creating new incidents are opting
out of making choices here. Probably two-thirds
?
Can anyone identify any good reasons for the fields to NOT be optional
at all phases?
I often find that the concept of categorization is often used as a
crutch for several other things:
) relationships to services or other business centric thinking
) poor man's trouble shooting techniques
Good question, let me clarify.
2 out of 4 implementations have required variations of categorization to be
required. Primarily because categorization combinations, as we all probably
know, drive so many other features in the tool: assignment, templates, other
menu options, etc.
One client
categorizations, then go back and ask their managers to have them fill them
out. It works pretty well, and helps the users of ITSM be more aware of what
they are doing.
Also, there are some cases where you may have an Operational categorization,
but not a Product categorization. I'm drawing
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: 29 September 2008 17:06
To: arslist@ARSLIST.ORG
Subject: Optional Categorization for Incident Management 7
**
We've been live on ITSM 7 for about a month, and I'm realizing we have an
Issue
]
AIM: MikePZiniti
From: Action Request System discussion list(ARSList) on behalf of Janie
Sent: Tue 8/12/2008 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Categorization
Is your Product Categorization attached to the Global Company? If not, is
the Company
I've added a Product Categorization of Hardware-Personal Computer-Desktop
I added this as a CI Type of Computer System, but when I go to save a new
Computer System record with this categorization I receive an error message:
The Product Categorization Tiers are not valid. Please use the menus
Is your Product Categorization attached to the Global Company? If not, is
the Company the Categorization attached to the same as the Company for the
CI?
Janie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent
Hello listers,
Just for sanity check, what are the pros,cons and potential problems or
pitfalls with creating categorization or regular subclass form classes
provided OOTB?
When should one or the other be used?
Suppose I wish to create a class for personal PCs and a seperate one for
servers
I'm trying to add a new product categorization entry but I seem to be having
some difficulty with such a simple task. I open the Product Catalog setup
form, click the create button. I then enter my CI type, tier 1,2,3, product
name and manufacture and set the entry to enabled as the ITSM
From: Matt Ferrigno [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 6, 2008 3:04:32 PM
Subject: Cannot add product categorization in ITSM
**
I'm trying to add a new product categorization entry but I seem to be having
some difficulty with such a simple task. I open the Product
: Wednesday, August 6, 2008 3:04:32 PM
Subject: Cannot add product categorization in ITSM
** I'm trying to add a new product categorization entry but I seem to be
having some difficulty with such a simple task. I open the Product Catalog
setup form, click the create button. I then enter my CI type
Dear All,
While adding operational categorizations and summaries I am facing errors as
below regarding data length.
ARERR [306] Value does not fall within the limits specified for the field :
(Maximum length - 60) : Categorization Tier 3
I noticed that these fields are global. Can I increase
: Increasing Operational categorization - Summary data length
** Dear All,
While adding operational categorizations and summaries I am facing errors as
below regarding data length.
ARERR [306] Value does not fall within the limits specified for the field :?
(Maximum length - 60) :? Categorization Tier
or
find every form that uses the Operational Categorizations and increase the
field lenght.
-Original Message-
From: Prashant Patil [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Sun, 22 Jun 2008 12:22 pm
Subject: Increasing Operational categorization - Summary data length
** Dear All
No although the fields may use the same database name and number they are
unique to each form.
-Original Message-
From: Prashant Patil [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Sun, 22 Jun 2008 12:56 pm
Subject: Re: Increasing Operational categorization - Summary data length
Good afternoon all,
I'm working with RKM 7.2, and found a problem that I'm not sure how to
get around. I integrated it with Remedy, and am trying to relate things
to Incidents. Everything works fine, except when I try to select a Tier
3 Product Category. For Tier 1 I select Software and Tier 2
:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, April 09, 2008 2:34 AM
To: arslist@ARSLIST.ORG
Subject: RKM - Product Categorization fields limit
Good afternoon all,
I'm working with RKM 7.2, and found a problem that I'm not sure how to
get around. I integrated it with Remedy
Hello All,
Have you implemented the Problem Management module? If so, can you
share your Operational Tiers? Our problem is that we can't seem, to the
satisfaction of our process owner(s), to identify Operational Tiers
without having them simply (for the most case) duplicate the Incident
Mgmt
ramped up to start defining product and operational
categorization for Remedy 7. My first stab is to take our current
CTI''s and split them up by product and then operational type items.
But that seems a bit like fitting a square tube into a round hole.
Does anybody have any samples of what
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