**
If I remember correctly I thought it only imported returns
when it was importing from a .arx format. I don't remember .csv files ever
supporting return characters in the import.
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Aaron
Oops... For Solaris 9 it is line 52 (line 47 is Solaris 8)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 26, 2006 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Oracle library
Personally before disposing of old drives I get out the old Radio Shack
bulk eraser. I take off my watch and then erase them twice (just for
peace of mind).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent:
Since you are on IIS you could use Server Side ASP to do the
re-direction. Then it wouldn't matter what browser was used.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Monday, May 01, 2006 2:54 PM
To:
) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Thursday, May 04, 2006 11:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARF Perl PLugin
Logging of the plugin-code or logging of the perl-code running trough the
plugin?
--
Jarl
On 5/4/06, Grooms, Frederick W [EMAIL PROTECTED] wrote:
Has anyone
Chris,
Did you remember to look this up?
Did ya, huh, Did ya (I sound like a little kid looking for a present
grin )
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton
Sent: Tuesday, May 02, 2006 6:20 PM
To:
It sounds like the Alert tool can't find the User tool in the Registry.
Was the User tool and Alert tool installed with an Admin account on the
local PC?
Also, Since you are on patch 1238 of the User Tool, Patch 1340 fixed
some problems with the Com/OLE object of the User Tool. You might want
to
**
It looks like what you need to know is how those other
programs are storing the attachments. Once you have the attachments from
those other programs saved as regular files you can use workflow (or a program
with anAPI call)add them to Remedy. Inside Remedy the Run
Process action for
Items to check:
Do you have an Exit Guide action in either Active Link?
(Exit Guide is only needed when breaking out in the middle of the
guide.)
Does AL2 refresh table 2 before calling Guide 2?
-Original Message-
From: Action Request System discussion list(ARSList)
Thanks for the FYI
It sounds like the ar.conf file did not get updated completely (or got
messed up). The ar.lck file is usually located in the directory
specified by the Server-directory entry in the conf file. I had a 5.1.2
to 6.3 upgrade do a similar problem. I manually corrected the
It depends on how the service being consumed was written. What they did
was to correct a bug from the earlier 6.3 code where it did not have the
prefix so it would match what was being sent with 5x servers. We had a
problem where a service being consumed was looking for the prefix and
until they
I never knew that was possible... My User form has always had a Unique
index on just Login Name
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Saturday, May 13, 2006 12:21 PM
To: arslist@ARSLIST.ORG
Is this a brand new install?
Do you have the user Demo (no pw) on your system? (since it says
Problem with user/pw/server verification)
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday,
**
We use the DB for ourIVR integration. We
have a special view of our ticket for the IVR team to select from. It
contains the Ticket ID, Create and Last Modify Dates, and current Status in it
(List of fields is off the top of my head, but I know it is only a small subset
of fields).
My
The ARX format is basically a specialized .csv file that uses spaces for
separators. There are 4 rows at the top that define the file and then
each line of input begins with DATA
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
**
Are you wanting to read and write to an (external to
Remedy) Oracle table? Here are 2 Oracle functions to convert between the
Epoch number and Oracle's date (Requires Oracle databaseto be v9 or
higher). These can be used inside Remedy's direct SQL
actions.
CREATE OR REPLACE FUNCTION
You can search the archives here for Init-Form (a feature Remedy added
in v5). Basically you add an entry in your ar.conf (ar.cfg on Windows)
file to tell the server what form to open when a User logs in with the
Windows User Tool.
Fred
-Original Message-
From: Action Request System
Decaf?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, July 13, 2006 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - BMC-Remedy Tech Support Rant
I was always under the impression that
We have an Init-Form that checks their $VERSION$ to see if it meets the
minimum level we have set. The basic Run-If is
(( $VERSION$ ' 5.02') OR ( $VERSION$ LIKE 04.% ) OR ( $VERSION$
LIKE 4.% ))
If the Run-If passes we show an error to the user with a link to our
Mid-Tier page so they can
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Grooms, Frederick W Sent: Thursday, July 13, 2006 8:28
AM To: arslist@ARSLIST.ORG Subject: Re: I don't want my users using the old user tool
We have an Init-Form that checks their $VERSION$ to see if it
meets the minimum level we have set
It's not a file on the list...
You add a line to your config ( Init-Form: a Display only form you
create ) and put whatever workflow you want to run each time a User
logs in with the Windows User tool on it.
When a user log in the ARS server will automatically open that form on
the User's PC (it
Title: RE: Solaris 10 and Oracle 9i
**
Axton and James ... The other way around ... Oracle 9
on the Sun Solaris 10 Operating System
We have a couple of Solaris 10 servers and the OS is very
stable. The only thing that our admins have seenis when you create
zones there can be some problems
Title: AUDIT user records
**
Only way I know of will be at the database
level. Create a new form that has the password field in it.
Push all User records into this new form, pushing Login_Name to submitter,
User.password to Short_Description, andLogin_Name to the password field on
the new
Do your clients have the Server_1_alias and Server_2_alias entries in
their hosts file?
If you can not ping the servers (from the server) by the alias then it
will not work. What is it about having the alias in the server's hosts
file that the network people are complaining about? Some of our
start at square one
again.
Darren
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, July 19, 2006 7:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Loosing form relation in guides
It almost sounds
Delete and re-create.
I've done it by cutting (Ctrl-X) it from the form, saving the form,
pasting (Ctrl-V) the field back and changing it to Display-Only before
saving the form again.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
**
Yes. Migrator works between versions of
ARS.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe
DeSouzaSent: Thursday, July 20, 2006 5:19 PMTo:
arslist@ARSLIST.ORGSubject: Migration
question...
**
Listers
We have some custom built
**
We run the MIgrator against 1 of the servers inour
Load Balanced environment directly. After Migrating run the arsignal
command to refresh the other servers.
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe
DeSouzaSent: Thursday,
**
No it uses the API. I just do it for safety (or maybe
habit from 5x). Some people that run a load balancer do not use server
groups so it is just an extra step for piece of mind.
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe
**
According to Google
ORA-00936:missing
_expression_
Cause:A required part of a clause or
_expression_ has been omitted. For example, a SELECT statement may have been
entered without a list of columns or expressions or with an incomplete
_expression_. This message is also
I thought users were issued the read(floating) licenses until they did
something that required a floating, then the token was set as used.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Anthony Caressimo
Sent: Tuesday,
**
Just off handwhich
ones did you delete? Administrator must be Group 1, ...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy MorrisSent:
Wednesday, July 26, 2006 2:01 PMTo:
arslist@ARSLIST.ORGSubject: Deleted Groups
**
Hi,
someone (not
**
Remedy 6.3 was compiled to link to the 9i client only. The
9i client can talk to an Oracle 10 server, but the Remedy binaries will only
talk tothe 9i client
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blodgett,
JamieSent: Thursday, July
Question...
Why have Active Links 2 and 3 as separate ALs?
New Active Link: // assuming your only care about \ as a file separator
Run If : 'ProdlistFileLocation_FILENAME' LIKE %\%
Action #1:
Set zint_position = STRSTR($ProdlistFileLocation_FILENAME$, \)
Action #2:
Set
We routinely clone production down to dev and test thru Oracle. The only
problems (things to remember) we have is the user info is different (We
don't want to send emails and alerts to our users from dev and test).
Fred
-Original Message-
From: Action Request System discussion
We do #1 thru Remedy workflow. We run an escalation every hour and do a
count of Emails (in the AR System Email Messages form) with 'Send
Message'=Yes. If the count exceeds 10 we send the Admins an email (
using $PROCESS$ /usr/bin/sendmail to send it since we are on Sun
servers).
We do not use
**
Turn on the Plugin log (You may need to set your Plugin log
level in the ar.conf file "Plugin-Log-Level:400").
NOTE: If you are on a patch level less than 1389
there is a bug where the plugin binary will crash if the logging is turned on
and an XML packet is approx8k.
Fred
From:
Patrick,
Which Migrator version were you using? Since you are coming from 5.1.2
(and won't have any 7.0 features) could you use the v5 or v6 Migrator?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Title: Re: SSO via user tool
**
Doug replied to Patrick and I that there is
anupdated white paper that talks about the technology to
intercept the login page for SSO and other technologies that need an alternate
login strategyup on the support site .
It discusses the ability to have
As long as the records are still in the Distributed Pending form they
will attempt to process.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leslie Bond
Sent: Saturday, August 05, 2006 1:27 AM
To: arslist@ARSLIST.ORG
The 6.3 version will not work against a 5.1.2 server. You have to use
the 5.1 version. The 6.3 version looks for the schema archive tables
which are a feature ARS 6x added.
I've used archgid many times. For fields it is used to change an
existing field ID to an ID that is not in use (on that
**
And a miss as well
here
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
CookSent: Tuesday, August 08, 2006 3:31 PMTo:
arslist@ARSLIST.ORGSubject: Re: RUG 2006 schedule is
out!
**
Well, all y'all will have
to enjoy S.F. without me
Yes
In the 6.3 Admin tool go to Form - Current View - Properties - the
Appearance tab. You have 2 buttons (Edit Web Header Content and Edit
Web Footer Content).
NOTE: Some Javascript functions require the web server to execute them
from a .JSP file in order to process. In that case you can
I've never tried ardisabled but what if you specify the server on the
command line and let it prompt you for the rest.
ardisabled [-c command] [-f filename]
[-u user] [-p password] [-a authString] [-x server] [-t
tcpPort]
Something like:
ardisabled -x myservername
And I've had it happen since the 5.1.1 user tool. On 6.3 (patch 16) once it
happens it stays until I close and re-open the User tool even if I close all
windows and just open 1.
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On
Title: Putting a Character Field into an Attachment Field
**
You could do a Notify to a Priority of 4 or Greater to have
the system create a file on the server and then pull that
in.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy
not available in the filter stack.
Roy
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 17, 2006 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED - Putting a Character Field
Title: License migration
**
If you are simply upgrading your server to v6 (or above)
simply go to SupportWeb and choose License File Upgrade. Attach your
existing license file and send it.You will receive an email with a file
that has both your existing v5 keys and the new v6 keys in it. Put
Any ticket created between 5 PM and 8 AM any day
'Arrival Time' - 01/01/1970) % 86400) = (17 * 3600)) OR
((( 'Arrival Time' - 01/01/1970 ) % 86400) = (8 * 3600)))
Add in whatever else criteria needed
86400 = (60*60*24) or 1 day
3600 = (60*60)or 1 hour
% = the modulus
Has anybody tried ARS 6.3 Patch 18 yet (It was released August 13,
2006)?
Anybody, anybody, Bueller, Bueller, ...
Fred
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
re is nothing more to add, but when there is nothing left
to take away." - Antoine de Saint-Exupéry
"Grooms, Frederick W"
[EMAIL PROTECTED] Sent by: "Action Request System discussion list(ARSList)"
arslist@ARSLIST.ORG
08/16/2006 03:41 PM
Title: RE: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
Your error in the SQLNET.LOG is stating No Listener.
Are you installing this as a remote or local Oracle database? What does
the output oftnsping state?
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL
That also has advantages in the fact that you would then have a
development machine that is an exact match of the production (Skipping
the last drop and reload).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist
Title: RE: Where is everybody?
**
The "Real" Dr. Pepper (made with pure cane sugar from
Dublin TX)
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford,
ClaireSent: Tuesday, August 29, 2006 12:31 PMTo:
arslist@ARSLIST.ORGSubject: OT - Where
@ARSLIST.ORG
Subject: Re: OT - Where is everybody?
**
Yeah! I can get it at one grocery store here! It comes in little
glass
bottles!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent
3 things
Your %s are on the wrong side of the $, you need to double quote the
(so it will appear in the string), and you only need the \ for keywords
Try:'536870940' LIKE %$\USER$%
For building an External I usually start by creating the query in the
Advanced Search bar and then having
**
Since your are running the script as a process I would also
look at the arfork.log. It shows all external processes run by the
arserver
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe
DeSouzaSent: Wednesday, August 30, 2006 12:26 PMTo:
Title: RE: Heloo
**
A bunch of us regulars are here.
Does that mean that the ones at BUW are
irregular?
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Thursday, August 31, 2006 11:15
PROTECTED] wrote:
**
Fred:
The people who normally post a lot are at BUW. You and I are at
work
enjoying ourselves...
James McKenzie
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
**
You can reference the individual attachment fields in the
Run-If
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
cookSent: Thursday, August 31, 2006 2:12 PMTo:
arslist@ARSLIST.ORGSubject: Re: Attachment Format
Conversion?
**
The only
Congratulations to all
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Thursday, August 31, 2006 8:28 PM
To: arslist@ARSLIST.ORG
Subject: ARSLIST AWARDS
ALMOST LIVE,
From the ARSLIST Awards Ceremony at BMC
Do you have the environment variables set up correctly?
The 32 bit Oracle 9iR2 client in the path before your 64 bit Oracle
9iR2 client.
ORACLE_HOME pointing to your 32 bit Oracle 9iR2 client.
ORACLE_SID and TWO_TASK set for your dev database.
TNS_ADMIN pointing to your tnsnames.ora file.
for
development. Or install Oracle on a second server (this is LEGAL per
Oracle.)
James McKenzie
-Original Message- From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Grooms, Frederick W Sent: Friday, September 01, 2006
11:17 AM To: arslist
**
Ah the joys of user requests... When our
support team gets a request like this the first thing we always have them do is
to request a screen shot from the user (Alt-PrintScreen will capture the active
window as a picture into the Windows clipboard so it can be pasted into a Word
Document
Title: Web Services - Loading WSDL Error
**
Have you installed the Sun Java JRE on the machine you are
running the Admin tool from?
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Clements,
PaulSent: Tuesday, September 05, 2006 11:09 AMTo:
**
You can use a Filter Push fields action to some other
form. If the ID Pushed = 100 then do a Message to the user. If
you need to keep a record of the winners you could stop there else you could use
a 2nd filter to remove the pushed data.
Fred
From: Action Request System discussion
We do something similar. What we do is on Create of a ticket we push
to a table called Pending Notifications. On any Modify of the ticket
we first delete any related records from the Pending Notifications (This
allows us to create any additional ones we need).
We run the Escalation against the
**
Depends on the Menu. Selection Lists, Radio
Buttons, and Check Boxes have the data in the WSDL. Character and Search
Menus do not unless you do your own XML Schema.
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb
PartlowSent:
The only other idea I can com up with is to have a couple (as needed)
services that will pull the menu selections.
i.e. Say you have a character field with an attached search menu. You
could have another web service that does the same search and returns the
list of choices.
Fred
You could push to the Configuration ARDBC form Where $Name$ =
Debug-mode and Set Value to 0, then set it back to what you want.
That will stop and restart the logs.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
**
All you have to do is push to the Configuration ARDBC form
that is installed with the system. It is a vendor form that updates the
ar.conf (ar.cfg file in Windows).
If you push to it Where $Name$ = "Debug-mode"
and set the value to 0 it will turn off all logs
From: Action Request
What is your execute on set to and are Status and Case ID both required
fields?
If both are required and you are executing on Modify then the 2nd half
is always true
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kohli,
You want the error for these 2 conditions (and the error is in the
else).
1) On Query when he has no Case Id selected or searched (i.e. Case ID =
Null )
2) On Create when his Case ID has a default value ( Case ID = HD)
So those conditions would be:
1. ($OPERATION$ = QUERY) AND ('Case ID' =
, Frederick W
Sent: Thu 9/14/2006 7:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Two different Condition 's in Run If
You want the error for these 2 conditions (and the error is in the
else).
1) On Query when he has no Case Id selected or searched (i.e. Case ID =
Null )
2) On Create when his Case ID
Is your Display Only form being opened as a Dialog?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L Feulner
Sent: Friday, September 15, 2006 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Forms overlaying
ARS 6.3 hd 6
Here is a real world example that may help.
We have 3 Remedy servers running on the same Sun box.
devars, tstars, trainars
Dev runs at port 3000 and connects to Oracle server ora-arsdev
Test runs at port 3030 and connects to Oracle server ora-arstest
Train runs at port 3060 and connects to
You can drop the EXIT-APP and set your URL to go thru the LogoutServlet.
The goto parameter is the URL of the form to open after the user logs
in.
i.e. (Using the following example values)
Web Server = MyWeb
ARS Server = ARS01
Form Name = HD_Ticket
View Name = FormView
Ticket ID =
Open Migrator
Load 1 server into it (Make sure both servers are available and licensed
though)
(If you only want to see the different objects you ca do)
Tools - Options - Expand Differences - Select Display
Uncheck Display All Objects which are the Same
To do a diff do the
I don't believe they have announced p2 yet so it may be a case of they
are just putting the files out there. I would expect BMC to put the
files out, do an internal test (or several), then announce the patch is
available.
Fred
-Original Message-
From: Action Request System discussion
**
2048 fires every After Modify Active
Link
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Yim-Lim,
KeithSent: Wednesday, September 20, 2006 11:37 AMTo:
arslist@ARSLIST.ORGSubject: Finding the active
link
**
Hi all,
Im trying to find to
Title: Maximum Instances of ARUser
**
The first thing I would do is to never let anyone else
connect to the db with the Remedy user and password. That makes it real
easy for the dba to see what is using all of the connections. Remedy
should only use the sum of the max threads defined in the
+ Tools
Fast, Accurate, Cheap Pick two.
On 9/20/06, Grooms, Frederick W [EMAIL PROTECTED] wrote:
I don't believe they have announced p2 yet so it may be a case of they
are just putting the files out there. I would expect BMC to put the
files out, do an internal test (or several
Should be the same as your Development server. Check with your
salesperson to be sure, but I think Development licenses are about 50%
of Production.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jesse Isselbacher
**
We use the Remedy Migrator product to push a "Release" to
production.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Halstead,
RobertSent: Monday, September 25, 2006 11:13 AMTo:
arslist@ARSLIST.ORGSubject: Best ways to rollout new
features.
**
One thing we do here is to set the tables to NOT
auto-refresh on Entry change. We do our own AL on Display and Gain-Focus
of the tabWhere the Page Field = the Tabs DB Name and refresh the table in
a Change Field action. This way the tables are only refreshed when a user
is on the tab
**
One thing we do here is to set the tables to NOT
auto-refresh on Entry change. We do our own AL on Display and Gain-Focus
of the tabWhere the Page Field = the Tabs DB Name and refresh the table in
a Change Field action. This way the tables are only refreshed when a user
is on the tab
2 things come to mind
1. Are these records right around a Daylight Savings Time / Standard
Time change?
2. Could they be related to some Copy to New functionality?
#1 would give you values in both directions depending on Spring/Fall.
Fred
-Original Message-
From: Action Request
The wildcard(s) in a LIKE statement are on the right side of the LIKE.
Since you have to deal with multiple values in the CC field, what you
will have to do is to loop thru the $CC list$ field and parse the values
into a temp Display Only field and compare the temp field with the
mailing list
You could always do this in Filters (when they hit the Save).
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, September 05, 2007 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: how to read
Add the Column ROWNUM to the view
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Friday, September 07, 2007 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR 6.3 How to Populate a Table with a SQL
What Mid-Tier Patch level did you install?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist
Sent: Friday, September 07, 2007 2:57 PM
To: arslist@ARSLIST.ORG
Subject: 6.3 Mid Tier Search Question
I think there was a thread on this in the ARSList earlier this year.
It had to do with the version of ARSPerl that was being used
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of PC Wai
Sent: Friday, September 07, 2007
this
requirement.
-Paul
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Friday, September 07, 2007 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR 6.3 How to Populate a Table with a SQL Query?
Add
What version are you on? I just tried doing a grep -i late at
aresc.log and it did not pull up anything even though I know I have
escalation delays.
I am on ARS 6.3 patch 20 on Solaris 9 (w/ Oracle 10g)
Fred
From: Action Request System discussion
There are several couple of utilities that let you browse LDAP.
Microsoft's LDP.exe (available in the Windows 2000 support Tools)
Softerra LDAP Browser (free from www.ldapbrowser.com )
ADSIEdit (part of the Microsoft Windows 2003 server support tools)
NTDSUTIL (another Microsoft utility)
All Remedy errors are returned in the industry standard SOAP-Fault
structure. Is the SAP XI system set up to understand SOAP Faults?
You can view the error from the Remedy side by looking in your Mid-Tier
logs
Fred
From: Action Request System discussion
Here is an example
All tickets created between 5pm and 7am on any day:
(( 'Create Date' - 1/1/70) % 86400) = 17 * 3600) AND ((( 'Create
Date' - 1/1/70 ) % 86400) = 24 * 3600))
OR
'Create Date' - 1/1/70) % 86400) = 0 * 3600) AND ((( 'Create
Date' - 1/1/70 ) % 86400) = 7 * 3600
PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Friday, September 14, 2007 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Ticket Reporting - Outside Normal Business Hours (U)
**
Here is an example
All tickets created between 5pm and 7am on any day:
(( 'Create Date' - 1/1/70) % 86400) = 17 * 3600
One other question to ask is are you running the Admin tool on a
workstation or on the server itself?
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Tuesday, September 18, 2007 10:31 AM
To:
The Previous installation must be completed error has nothing to do
with Remedy. It could be any install on the box.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 18, 2007
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