Re: What's the NextId?

later phase". Run Order can be used within that phase to set an order of operation. Rick Cook On Thu, Oct 12, 2017 at 11:07 PM, Randeep Atwal <ratwals...@gmail.com> wrote: > ** > Other idea(s) > > Idea 1 > For just the Request ID instead of looping a table field,

Re: What's the NextId?

at setting to all customers, is a mystery to me. Rick Cook On Thu, Oct 12, 2017 at 4:56 PM, Gadgil, Abhijeet <abhijeet_gad...@bmc.com> wrote: > ** > > Rick, I do not think that is accurate. > > Logically, if the block size is 100 then the server will access the DB > once to re

Re: What's the NextId?

and cached to EACH AR server you have, so the call would have to come from the actual AR server, not from the DB. Rick Cook On Thu, Oct 12, 2017 at 1:47 PM, Hulmes, Timothy W CTR MDA/ICTO < timothy.hulmes@mda.mil> wrote: > Thomas > > You can get this data from the &quo

Re: What's the NextId?

Here's the skinny on that. I got this from the engineer who built that feature, btw. The problem was that system performance was being constricted around the action of getting the NextId for a record when multiple sources (say, Netcool and HPOV) were throwing tons of requests at the (Incident)

Re: [EXTERNAL] Re: CMDB/Asset Management Training

t; itsh...@etsu.edu > > [image: itslogo] <http://www.etsu.edu/helpdesk> > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook > *Sent:* Thursday, October 05, 2017 7:21 PM > *To:* arslist@ARSLIST.ORG >

Re: CMDB/Asset Management Training

Having worked with the CMDB for some years, I can tell you that the biggest obstacles to a successful rollout are having access to system data and the quality of that data. That's where 80% of the work will be. Rick Cook On Oct 5, 2017 16:07, "Jason Miller" <jason.mil...@gma

Re: How to "split" Unrestricted Access

What about using subadmin permissions? Rick On Apr 21, 2017 02:22, "Irina Solarcuka" wrote: > ** > Hi, > > The issue is that all support groups members has unrestricted access and I > can't remove that. > It is a reason why I need "another unrestricted access" that allows

Re: Need help with .NET API

Plug-in logs? Rick On Mar 20, 2017 07:23, "Kaur" wrote: > Client have been using it for years and we have no idea what credentials > are being used. > Of course, we can't ask that from client and we don't have at > documentation. > > Any way we can identify/find the

Re: Official announcement of BMC Exchanges replacement for BMC Engage

And, FWIW, I know that this possibility is being investigated. Rick On Feb 22, 2017 13:14, "LJ LongWing" wrote: > ** > Jason, > You seem to have missed the very important end of that message > > [In addition, you may have seen the discussion on BMC Communities from >

Re: Official announcement of BMC Exchanges replacement for BMC Engage

Well, I suppose if one lives in one of those cities, there would be no cost. For many of the rest of us, traveling for just one day isn't even worth requesting. Rick On Feb 22, 2017 12:47, "Jason Miller" wrote: > ** >

Re: BMC Engage

Yeah, given how well the last one was attended, there has to be some other reason. I'm guessing it has something to do with sales goals. Rick On Feb 7, 2017 11:31, "Saji Philip" wrote: > ** I hear they are trying to revive the WWRUG (the founders) in a > different format,

Re: ITSM 9.1.2 fields and forms freebies now available

Thanks for doing this, Ben. I'm sure it will be helpful. Rick On Feb 1, 2017 09:28, "Ben Chernys" wrote: > ** > > Hi Folks, > > > > A short email to announce the availability of the Freebies Forms and > Fields spreadsheet for ITSM 9.1.2. This was an

Re: Splunk

As with any monitoring tool, it's all in the configuration and support. Our experience doesn't show it to be all that helpful, but I think that's less he tool and more the experience level of those running it. Rick On Jan 27, 2017 09:13, "Mckinnish, Randy"

Re: Pat Zandi

Oh, so sad! I knew Pat, and he was a great guy. Glad he's no longer in pain. Rick On Jan 11, 2017 11:34, "Warren R. Baltimore II" wrote: > ** > Folks, > > I wanted to take a few moments and let those of you who are following the > list know that Pat Zandi passed

Re: Fields Missing From Overlay

Are the missing fields part of the view overlay, too? Rick On Jan 10, 2017 12:29, "Brian Pancia" wrote: > ** > > I have some modifications that have been made to CTM:People. All > modifications were done using overlays. When exporting/importing overlays > I usually only

Re: Retro AR server question

The instructions should be in the patch, but usually on a Unix system, I would bet that there will be code to import, and possibly some new files for the midtier server or a new .jar file or something. Should be easy enough. Rick Cook On Wed, Nov 2, 2016 at 7:18 AM, Dave Barber <daddy.

Re: 9.1 Upgrade Change HostID

Remember that the Host ID is based on the MAC address of the primary NIC on your AR Server. If your server environment has changed, or if it has multiple NICs, this could be the source of the issue. Rick Cook On Fri, Sep 2, 2016 at 4:52 AM, Frank Caruso <caruso.fr...@gmail.com> wrote:

Remedy indexing at the DB level

Is anyone aware of a change in direction at BMC in terms of allowing indexes to be managed at the SQL level without affecting the ability to manage them in Remedy? ARS /ITSM 8.1.2 SQL 2012 Rick ___ UNSUBSCRIBE or access

Re: Bug in Dev Studio and/or Server 9.01

The integer strings between a Date variable and the Date/time string might be a issue? Rick On Aug 4, 2016 10:43, "William Rentfrow" wrote: > ** > > A co-worked of mine is experiencing this - > > > > In a filter the "Run If" qualification is: > > > > ('Profile

Re: Off Topic - Before the List is Gone!

It has been among the best groups of people I have ever known. I am a much smarter person because smarter people than I helped me be so. It truly has been a community, long before it was called that. Thank you to Dan and Joel for starting a day keeping up this community for so long. Rick On

Re: Request for advice / suggestions regarding migration and training

Dustin, I would recommend that you schedule in BMC Engage this September. You can network with other users, developers, and BMC Engineers, in addition to getting some training on the current and coming versions. Someone there will have done what you are trying, and you will leave there full of

Re: CMDB extension for Telecom Network

We had to build a custom subclass off of Connectivity Segment. Rick On Jul 19, 2016 03:07, "Satya Gandhi" wrote: > ** > A look at the screen shots on the Quob Park Os3 Framework looks eerily > similar to Quindell OS3 solution > > Satya > > On 19 July 2016 at 10:19,

Re: Load balancing

Mark, FWIW, we are seeing issues with Netscalers as well, on an 8.1 platform. Servers that are part and running get dropped from the LB, etc. We've been working with our system engineers on it, but it may be a limitation in the Netscaler architecture. We asked for F5s Rick On Jul 11, 2016

Re: New Instance Setup

Make sure that there aren't any references to the old server name in the ar.cfg file. Rick On Jun 24, 2016 08:04, "Grooms, Frederick W" wrote: > It looks like it is trying to login to the new ARS (like it is expecting > the ARS to be up and running to be able to do an

Re: Question - Service Now

on Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Thursday, June 16, 2016 2:55 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Question - Service Now > > > > ** Does hosting your own instance make it no

Re: Business Objects reporting problem

We are trying, but haven't gotten it installed and configured yet. Rick On Jun 16, 2016 09:24, "Thomas Miskiewicz" wrote: > So no one is using Business Object for reporting? > > > ___ > UNSUBSCRIBE

Re: Question - Service Now

Amazon has already been hacked at least once. I know of one DoD RoD customer that hosts their own instance for security reasons. Rick On Jun 15, 2016 16:10, "Joe D'Souza" wrote: > ** > > I think it mostly comes down to the answer to this question – would you be > ok to let

Re: ARSList traction vs Communities...

For me, it looks revolves around the end user experience. It doesn't matter what the format or hosting system is, what matters is ease of use and positive experience with that usage. The ARSlist has delivered both in spades. No clunky, over developed Web page that makes me sign in every 5

Re: ADM: ARSlist Future

I know how hard it must be to let your baby go, Dan. We'll have to toast it's life and death in Vegas in a few months. Rick On Jun 1, 2016 1:37 PM, "Daniel Bloom" wrote: > ** > > I will be moving the ARSlist Community to BMC Communities. Where our > members will

Re: Proper Case

wrote: > ** > I could only find Upper and Lower. Nothing about Proper Case. > > On Fri, Apr 22, 2016 at 9:22 AM, Rick Cook <remedyr...@gmail.com> wrote: > >> ** >> >> The string functions should be able to do that. Look in the appendix of >> your AR Sy

Re: Proper Case

The string functions should be able to do that. Look in the appendix of your AR System documents. Rick On Apr 22, 2016 7:21 AM, "Satya Miller" wrote: > ** > Morning! > > I was hoping someone has an idea to help me with something. I have a form > that has two fields

ADV: Job opening

to have active Secret clearance, and be clearable to TS. Security+ required. BMC certs a plus, but not required - actual experience is more important. Position is open now. Contact me directly for details and with questions. This would be a W-2 position with benefits. Rick Cook

New Default View won't stay saved.

) is the default again. Any idea what the problem is? ARS/ITSM/Atrium 8.1.02. Windows/SQL. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Call AI job from workflow?

good enough to glue everything together (for instance I can use >>>> the GUID to reach back into the DB and find my attachment filename, >>>> identify my logs from all the others, etc). Thing is ... so far ... I just >>>> don't see a way to do something like t

Using Atrium Integrator to import Incidents from an .arx file with attachments

Integrator (8.1) can be used for that purpose and still get the attached files imported along with the Incident. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been f

Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED

I find it quite useful when doing large data import tasks with modify all functions and all. Why run all that traffic through the Mid-tier layer for an administrative function? Rick On Dec 26, 2015 5:02 AM, "JD Hood" wrote: > ** > Hi Doug, > > Perhaps BMC should investigate

Re: New Remedy Upgrade Project!! :)

Yeah, I was thinking the same thing. Rick's #1 rule of consulting is that the customer can set the scope or the time line. Not both. Rick On Dec 23, 2015 9:05 AM, "Roger Justice" wrote: > ** > Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short > and

Re: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing expression

I saw something similar on an AI Transformation (MSSQL) that was performing a similar function. I, too, thought it was a space issue. I removed one condition (order by) from the SQL query, and it worked. Rick On Nov 3, 2015 2:33 PM, "Ben Chernys" wrote: > **

Re: Verizon Walnut Creek,CA Remedy position

Well, it seems that the client, and perhaps some of the contract agencies don't have a clear idea. Rick On Oct 26, 2015 3:22 PM, "Samuel J Albury III" wrote: > Why wouldn't you have an idea of the rate rage for a skilled BMC resource ? > > >

Re: Verizon Walnut Creek,CA Remedy position

Yeah, I talked to some folks a while ago about positions there. The rates don't reflect a Bay area economy. Rick On Oct 23, 2015 5:27 PM, "Joe D'Souza" wrote: > I have had some contact with a couple of recruiters too and the rates seem > below current average rates that most

Re: Upgrade advice

Assuming that you are talking about custom code, there shouldn't be any issues between 8.x and 9. If you were pre-v7, there would be a few issues, but you're probably good. Rick On Oct 20, 2015 5:35 AM, "Williamson, Victoria (CIV)" < victoria.william...@usdoj.gov> wrote: > ** > > Good Morning

Re: Automatically create relationship for CI from custom AI jobs

Another way you could do that is to export the name and instance ID of the CIs, put those two columns into your relationship spreadsheet, and use the Vlookup formula in Excel to match the instance IDs up with the names in the relationships. Then load that sheet into the appropriate CMDB

Re: Prevent User from using Client Tool

Could I suggest an HR solution? If they're misusing company resources, a little chat from the right person might just put a stop to it. Rick On Sep 23, 2015 3:31 PM, "LJ LongWing" wrote: > ** > > Hmm, that's an interesting option, worth looking into > On Wed, Sep 23,

Re: Making remedy available to general public

Well, the first thing you will have to do is put your web server outside of your firewall. Then secure the heck out of it, and make sure you control tightly the pipeline to your AR Server, which will be inside of your firewall. You might consider having your web programmers build the screen and

Re: Integration with Jira question.

I believe that you could do it with a Web Service, but IIRC, Jira needs a restful WS to work. In v9, the BMC WS are said to restful-ish. Rick Cook On Sat, Aug 29, 2015 at 11:29 AM, Stanley Feinstein st...@projectremedies.com wrote: You might look at Kovair Software's web site

Re: ARS 8.0. RedHat 5 = 6 migration

Terry, I read the KBs on that. There's a fairly quick and easy workaround. Rick On Aug 20, 2015 6:48 AM, Terry Bootsma tboot...@objectpath.com wrote: **  We had some issues with Java 8 on ITSM 8.1.01 with Web reporting not working in the midtier. We had to go back to Java 7 on our

Re: What is it about the ARSlist that keeps you here rather than Communities

It's the convenience, the fact that I can easily find what I'm looking for, and frankly, the people. Like Joe said, they are people I know. And like. Rick On Aug 18, 2015 12:41 PM, remedy...@gmail.com wrote: ** I use list because it is in email format Why: because I can search gmail anytime

Re: Updating the DM Load path in SYS:Settings

+for+attachments+and+spreadsheets [image: Inline image 1] On Mon, Aug 10, 2015 at 11:39 AM, Rick Cook remedyr...@gmail.com wrote: ** I am trying to specify the DM Load directory in the SYS:Settings Form, but I get an error 38 when I try it out. I have opened up that directory's permissions to full

Updating the DM Load path in SYS:Settings

I am trying to specify the DM Load directory in the SYS:Settings Form, but I get an error 38 when I try it out. I have opened up that directory's permissions to full control for all local users, but apparently that's not good enough. What am I missing? Rick

Re: Call AI job from workflow?

I've done it, though my memory is fuzzy on the details. Basically, when you schedule your AI job, it creates a record in a form. The form name depends on the version of AI, but it's in the docs. You can have workflow look for records matching your criteria entering that form, and do what you

Re: Java 8 page display issues

-3 – Site Infrastructure and Programs Software Los Alamos National Laboratory (505) 667-9846 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Friday, July 31, 2015 9:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Java

Java 8 page display issues

I have a new 8.1.02 server on Windows x64. Mid-tier server connected to AR Server just fine until I upgraded from Java 7 to 8. I uninstalled 7,rebooted, then installed 8 (x64). I then updated the Java path variables in both Tomcat and the local Environmental settings to reflect the new location

Re: Resetting all passwords

What if you just restricted the access to administrator only? Rick On Jul 17, 2015 8:04 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Hello Listers, I was wondering if you could advise me on a password issue. We basically want to lock all of our users out of our QA system, but leave their

Re: Java Update from JRE 7 to JRE 8

Todd, check the installation directory. I think it's different for v8 vs. v7. Rick On Jun 29, 2015 8:58 AM, Arner, Todd tar...@glhec.org wrote: ** We are trying to update Java on our Remedy server from version 1.7.0_79 to 1.8.0_45 and after updating we are unable to start the email engine

Re: Java Update from JRE 7 to JRE 8

to reference the new installation directory. Todd *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Monday, June 29, 2015 11:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Java Update from JRE 7 to JRE 8 ** Todd, check

Re: OT: Funny

Spelling is important, isn't it? Rick On Jun 9, 2015 9:08 AM, Shafqat Ayaz shafq...@yahoo.com wrote: ** while looking at the Remedy website came across this... - - BMC Atrium Integrator Server is not detected | BMC Communities https://communities.bmc.com/thread/105058 Apr 15,

Re: Impact of Removing the defined OTB indexes from a form

searches against. Rick Cook On Thu, May 28, 2015 at 2:15 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Whatever was defined in their workflow that was going to utilize that index won't be able to and performance could suffer as a result. On May 28, 2015 3:07 AM, Madhu V madhu.pesronalandpriv

Re: No support?

Glad you are OK, Claire! Hope BMC can dry out and apply some (hopefully minor) lessons learned to their DRP. Rick On May 26, 2015 11:21 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Oh! Just about everyone in Houston was told not to go into work if it was at all

Re: ARS v9.0 - New Server Object - Associations

So, it's changing the degree of normalization of the data model. That doesn't sound quite like what Remedy is doing in v9, but it seems to be moving in that direction. For better or worse, that structure has defined Remedy from its competitors through the years. Rick On May 15, 2015 9:17 AM, LJ

Re: ARS v9.0 - New Server Object - Associations

I'm still trying wrap my head around what they were thinking when they fundamentally changed the nature of the CDM. It was done to improve performance, but the supporting evidence I've seen is as thin and full of holes as a 20 year old t-shirt. Rick On May 14, 2015 9:38 AM, Thad Esser

Re: Changing a Remedy Login ID In Bulk

I suppose, but consider things like pending approvals, which are all dependent on the login ID present when the record was created. Unless you update those records to match, they become orphans. Rick On May 14, 2015 8:24 AM, Scott Hallenger vadr...@yahoo.com wrote: ** Hello Lister's, I was

Re: License Usage on remedy 8.1

If it's running every 3 seconds, isn't that likely an Active link running on that interval? Find and deal with that. Rick On May 8, 2015 2:05 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, It seems very bad from a floating license perspective. It also seems bad from a performance perspective

Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?

Well, the other way to do it is to ensure that your state transitions don't leave any gaps. Once it leaves Draft, the status change should be controlled by the approval process. Rick On May 5, 2015 7:50 AM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** Thanks Raj and Rick, I did think of

Re: How can I control Change Status transitions in Change (ITSM 7.0.3)?

I wonder if simply making the status field RO after it leaves Draft would do the trick? Then control all state transitions via approvals. Rick On May 4, 2015 4:23 PM, Rick Westbrock rwestbr...@24hourfit.com wrote: ** Everybody dust off your way back machines as I have a question regarding

Re: Change management transitions

I had to clean up after this once. If an approval is rejected, then the Change Approval State Transition matrix tells the Change what Status to go to. If that Status is Rejected, the CR is done. My best practice was that on an Approval Rejection, return the CR to the Status it was in prior to

Re: Import Upgrade

I'm just amazed that you were able to install 8.1.2. I had so many installer issues I gave up. Rick On Apr 28, 2015 8:53 AM, Koyb P. Liabt tekkyto...@aol.com wrote: ** Hi, We have a new ITSM 8.1.2 environment. When I import custom forms from 7.0.3 into 8.1.2, I receive a SQL error: ORA

Re: Spoon Troubleshooting

Fwiw, you'll find the most useful information on Spoon on the Pentaho Web site, not BMC. Just like Apache or Java. Rick On Apr 27, 2015 6:58 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, I’m not the most knowledgeable when it comes to Atrium Integrator, and

Re: Anyone still using AIE against a 8.x AR Server?

My understanding was that AIE was deprecated for v8, and that AI was required. My experience is that they enforced that. Rick On Apr 14, 2015 8:19 AM, Joe D'Souza jdso...@shyle.net wrote: ** I wanted to know if you **require** to do a hard switch to AI or if you can continue to use the

Re: Anyone still using AIE against a 8.x AR Server?

The architecture is completely different between the two versions, FYI. The conversion utility works pretty well. Rick On Apr 14, 2015 8:55 AM, Jason Miller jason.mil...@gmail.com wrote: ** We have an AIE job that runs daily on an ITSM 7.6.04 system that never full made it to production

Remedy 8.1.2 uninstaller issues

I'm having a heck of a time getting ITSM 8.1.2 installed, and the Uninstaller functions DON'T seem to uninstall much of anything. Has anyone else seen this? Windows 2008, SQL. Rick ___ UNSUBSCRIBE or access ARSlist

Re: Upgrade to 8.1.2

Fwiw, I'm having enough issues with a clean install that I wouldn't want to try this over live code and data. 8.1.2 is the first version using a new install package, and it has issues. I can neither fully install nor fully uninstall ITSM. Rick On Apr 9, 2015 12:34 PM, Scott Buntin

Re: Time to Install ITSM 8.1.2

I've only gotten as far as Atrium Core, but ARS and AC each took less than an hour. Rick Rick Cook On Mon, Mar 9, 2015 at 6:19 AM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** Custom Applications, ARS is on 8.1.2, so in essence we are doing a fresh install of ITSM 8.1.2 Database

Re: Time to Install ITSM 8.1.2

Mine is failing, too. Actually, it (finally) installed, but now I can't connect to my plug-in server, which I've been working with Support on for over a week. Rick Cook On Mon, Mar 9, 2015 at 10:27 AM, Hynes, Douglas douglas.hy...@froedtert.com wrote: ** My 8.1.02 Core patch in my Test Env

Re: Requirements Doc

I always used to assign new developers to build a bug tracking application. Rick On Mar 6, 2015 9:36 AM, Ben Cantatore ben.cantat...@bedbath.com wrote: ** LJ, I'm not sure if this is something you're looking for, but I currently have an enhancement request from one of my users to modify the

Re: 8.1 Wiping out Relationships when a CI is Moved to In Inventory

If a CI is In Inventory, it's not deployed, and to BMC, it is still owned, managed, and controlled by the company, not a group individual. I believe you can set a default owner group for CIs in that status. Rick On Mar 6, 2015 12:39 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS

Re: CI Relationships

I think that's in the Asset people Form. Rick On Mar 2, 2015 10:23 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: For some reason, our customer wants to see all CI relationships (Owned by, Used by, etc) on one row in a report, so we have a TON of customizations

Re: Remedy Upgrade - Suggestions required.

Yup. We are doing the same upgrade, and are doing it via the build and migrate plan, not an upgrade in place. There are some bugs in the 8.1.02 installers, too, as I am finding. All the more reason to do it in a simpler environment. Rick Cook On Fri, Feb 20, 2015 at 8:29 AM, Rick Westbrock

Re: 8.1.02 Server Installation -- Database Upgrade

characters in it, even though neither AR System nor SQL mind them. Also dealing with an issue with the Atrium Core install, which leaves out an entire /bin directory (among possibly other things). Rick Cook On Fri, Feb 13, 2015 at 12:52 PM, Tami Palacky tpala...@gmail.com wrote: ** i am

Re: Categorization

This is the updated version of the other document. https://communities.bmc.com/docs/DOC-31762 Rick Cook On Thu, Jan 29, 2015 at 9:39 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: This might help with Op Cats. :) https://communities.bmc.com/docs/DOC-3231

Re: BMC Enhancement Requests (was a different topic/thread)

of time and effort. Rick Cook On Wed, Jan 28, 2015 at 9:49 AM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: I understand. For me, the issue is less the location/mechanic, it's more the underlying policy/mindset. Whether it's housed in a community site or an RFE ticket

Re: BMC Enhancement Requests (was a different topic/thread)

RFEs make the cut. Rick Cook On Wed, Jan 28, 2015 at 8:35 AM, Terje Moglestue te...@mogle.com wrote: ** Looking back I have spent hours submitting RFE’s on behalf of different clients. At that point, we all believed in the RFE system (in some degree). It was not perfect, but it worked. High

Re: ITSM 764 Upgrade Port Issue

I got an error saying that something in addition to Windows Portmapper was using port 111. Is that the one you got, too? We've been unable to find anything else using that port, btw. Rick Cook On Tue, Jan 27, 2015 at 6:02 AM, Frank Caruso caruso.fr...@gmail.com wrote: RHEL 5, ITSM 764 sp2

Re: ITSM 764 Upgrade Port Issue

My arsysteminstalledconfiguration.XML file shows details of my failed 8.1.02 installation - not my current 8.1.0 version. Rick Cook On Tue, Jan 27, 2015 at 6:09 AM, onkar shinde onkarbshi...@gmail.com wrote: ** Hello frank Ave you checked with arsysteminstalledconfiguration.XML It should

Re: ITSM Asset Management - Status Values

Either way, it's one huge Matzoh ball. I would simply not go there. Of all the customizations people might want, the Status field is the one we should resist the most strongly. Rick Cook On Wed, Jan 21, 2015 at 12:07 PM, Janie Sprenger jrsrem...@gmail.com wrote: ** The form AST:Attributes

Re: Need Suggestion

. No one will ever actually process those, so deal with the duplicates and non-actionable items some other way, and specifically whitelist those you want/need to actually be tracked in an Incident. Rick Cook On Tue, Jan 20, 2015 at 8:54 AM, Janie Sprenger jrsrem...@gmail.com wrote: ** Are you

Tying Approvals to CIs

that? Same question for v8.1. Rick Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Remedy 7.6 Midtier Integration with SiteMinder SSO

Carol, have you considered using the authentication alias field on the User Form? I wonder if that might help. Rick On Jan 9, 2015 12:38 PM, Carol Carnevali carol.carnev...@broadridge.com wrote: Hello ARSLIST, If anyone has successfully integrated Remedy Midtier (7.6.4) with SiteMinder SSO,

Re: ARS 8.1 and JSON consumption

I think there was a thread here last year that covered that topic. The basic answer is no, restful services are not possible, even in 8.x. Rick On Jan 7, 2015 12:55 PM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Does anyone know if Remedy ARS8.1 can consume JSON/Restful Services? Or

Re: BMC Remedy verses HP Service Manager

I think the Forrester people did something with this some time ago. Might look that up. Rick Cook On Wed, Dec 17, 2014 at 8:05 AM, LJ LongWing lj.longw...@gmail.com wrote: ** I wonder if your BMC Sales Rep would have access to some sort of document produced by BMC. On Wed, Dec 17, 2014

Re: Final Post and Sign-Off

Best wishes in your new career, Ray. It was a pleasure to work with and know you. Rick Cook On Wed, Dec 17, 2014 at 11:34 AM, Ramy S. Ayoub ramyay...@gmail.com wrote: ** Good luck ray ;) On Wednesday, December 17, 2014, ray.pa...@insona.com ray.pa...@insona.com wrote: ** Ladies

Re: Remedy Test Plan

or service should be tested. Be sure that you can access the CMDB from both the Atrium console and from ITSM. It's not rocket surgery. Rick Cook On Tue, Nov 25, 2014 at 12:19 PM, Scott Hallenger vadr...@yahoo.com wrote: I find it hard to belive that not a consultant out there has ever gone

Re: No Posts

As I recall, it's an account setting on the ARSlist website. You can switch the flip either way. Most probably have it set the same way you do. Just go to arslist.org to see your messages. Rick Cook On Thu, Nov 20, 2014 at 9:31 AM, Stanley Feinstein st...@projectremedies.com wrote: That's

Re: how fast could that be?

Here's the kicker - I know of only one person (besides myself) who ever took that advice. And maybe because they're pretty easy to build ourselves, and most of us have corporate standard software to do that already. Rick Cook On Wed, Nov 12, 2014 at 8:32 AM, Jason Miller jason.mil...@gmail.com

Re: how fast could that be?

to be a basic structural knowledge of how ARS works - and how it doesn't work - before one can go further without risking going off the rails. Rick Cook On Wed, Nov 12, 2014 at 8:57 AM, Jason Miller jason.mil...@gmail.com wrote: ** I think there are a few variables that could help speed up

Re: What was the first ARS app you built?

I did the bug tracking thing as a learning exercise, but the first full thing I built was a purchasing front end for AM 5.0 - before it had one. Substantially similar to the structure AM uses now, though not as complex. Or as large. Rick Cook On Wed, Nov 12, 2014 at 10:07 AM, Rick Westbrock

Re: how fast could that be?

thing. That's why experience is necessary. Rick Cook On Tue, Nov 11, 2014 at 6:27 AM, Zee Remshab 6mor...@gmail.com wrote: dear listers, say you have +15 years in the IT, many years as DBA/sys admin/web admin + several years on BMC Remedy but only ARSystem and haven't opened yet the ITSM

Re: how fast could that be?

be able to do it in a week), everyone knows basically how one is supposed to look and work, it teaches basic concepts of how AR System code works, and doesn't mess with any existing applications. You might try something similar. Rick Cook On Tue, Nov 11, 2014 at 7:04 AM, John Sundberg john.sundb

Re: Demo Login Name has been Changed

I'm with Ken. First thing I do is set up Service Accounts that aren't subject to people leaving, or passwords that expire, etc. Use them for system functions. I keep Demo (with a pw) as kind of a back door in for the Administrators. Rick Cook On Tue, Nov 4, 2014 at 6:17 AM, Ken Pritchard pri

Re: ARS Remedy to MySQL

If you are on AR System 8.x, you can use Atrium Integrator to build jobs to move data to/from MySQL. Rick Cook On Tue, Nov 4, 2014 at 7:44 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Question … do you need the data with real-time updates? We have a couple of tables used

Re: Request ID Numbering recovery

incremented Entry ID see that a record already has that number. I would ask what you would gain from such an exercise vs. the effort it would take you to gain it. Decide which is worth more to you. Rick Cook On Mon, Nov 3, 2014 at 7:59 AM, Sinclair, Keith ksincl...@shoppertrak.com wrote: ** Okay

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