Nyall:
We are also on 7.6.04 and for us, retired knowledge articles still show up in
RKM searches. We're on the fence about whether we want our retired articles to
remain that way, but I do know that setting the article to Cancelled instead of
Retired status causes them to not show up in a KM
The timeout you have may be too short for the amount of data you are trying to
process. Do you see a 'Partial Results' message down in the status bar after
the 2-year report completes?
Thanks,
Natalie Stroud
ARS/ITSM Reporting Specialist
SAIC @ Sandia National Laboratories
Susan:
I’m going to jump in here and say that we’ve gone down the “better granularity”
path and it’s not everything it’s cracked up to be, though it does make some
kinds of reporting easier. To give you an example of what I’m talking about,
our primary service desk alone currently sits at
We've found that the browser cache has to be COMPLETELY cleared, and if you
don't UNCHECK Preserve Favorites Website Data, you won't completely clear it,
and the user may still have the problem. So Lisa, what you report here is spot
on with what we've found.
If you don't want to have to
If you mean a Business Objects universe for ITSM used for reporting purposes,
that comes with the product BMC Analytics.
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003
Babajan:
It would help us to help you if you would tell us the following:
1. What customer companies do you have configured in your ITSM
implementation?
2. What Company is the customer from the ticket where you’re seeing the
task error from?
3. What Company is the Product
Harry:
I don’t think so. But without more information about both your report and the
exact difference you are seeing between your summary chart and detail table,
I’m afraid we can’t help you much. I am very sorry.
It would help us to help you if you could answer these questions:
1.
Harry:
What kind of table appears on the Detail page, and is it a standard table or a
crosstab? On crosstab tables that show, say, one row for (in your case) open
changes and, say, one row for closed changes, if you don't create a merged
dimension for both a date from the open changes and a
of scheduled reports...
Regards,
Harry
On Thursday, April 10, 2014 9:20:21 AM UTC-5, Stroud, Natalie K wrote:
**
Harry:
1.Is this happening for all reports you schedule or only for one?
2. What version of Analytics are you running?
3. When you schedule a report, do you
Harry:
1.Is this happening for all reports you schedule or only for one?
2. What version of Analytics are you running?
3. When you schedule a report, do you manually set the Destination Options
and Settings or do you accept the Job Server’s defaults?
Thanks,
Natalie
and Remedy Dashboards
Sent from my iPad
On Mar 14, 2014, at 10:12 PM, Stroud, Natalie K
nkst...@sandia.govmailto:nkst...@sandia.gov wrote:
**
Roger (or anyone else who is on the List and is responding to questions today):
I know this is an older message you posted, but what do you mean by a “BMC
Universe
Andres:
Are you talking about Remedy Knowledge Management (RKM)? Also, it would
probably help if you told us what version you are on. I can give a partial
answer for RKM 7.6.04, but it doesn't make much sense for me to share that if
you are talking about something radically different.
Roger (or anyone else who is on the List and is responding to questions today):
I know this is an older message you posted, but what do you mean by a BMC
Universe? Does that mean the universe has to have been created by BMC, like
the Analytics Universe is? Or does it just mean that the data
I am unclear what question you are asking, Patrick. Are you asking which
reporting methods compatible with 8.1 are the most secure/security compliant?
Thanks,
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
Simon:
The only suggestion I'd have is to try resetting the access restriction for the
user in your TEST environment, i.e. remove it, save the People record, then
re-add it and resave the People record.
I can't tell you the number of flaky little access-type problems I've solved
doing that
Howard:
I can tell you that we measure MTTR using the Business Hours Duration field
from the Assignment Log form. But I can't tell you whether that value gets
calculated excluding the time spent in Pending status or not. And you have to
be a little careful with it, at least if you build your
Terry:
Do you have Analytics? If so, you'd have to create separate queries for each
module, and it would be easier if you created separate tabs for each module,
but you could generate a single report document that pulls all of that.
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM
Shawn:
We reported this defect as well with our 7.6.04 installation, and it seems to
happen with ANY kind of related ticket you create via Create Related Request
under Quick Links. There was also a problem with a single quote in the Summary
or Notes field also truncating everything past the
Sweety:
Analytics is built using BO. The difference is that BMC created an ITSM
universe for Analytics that includes pretty much every module in ITSM (except
Knowledge, though I think that might have been included in the version of
Analytics associated with ITSM 8.x), so you can start
Josh:
I don't think SLM:Measurement shows the status of the incident ID, only the
incident number, though I wouldn't swear to that. If you're not seeing it, then
that's probably true.
Are you trying to build a report showing this information? If not, what are
you trying to accomplish by
Josh:
Is this migration between two systems on the same versions of ITSM (such as
from Prod to Qual, if, say, you wanted your test environment data to mirror
what's in Production) or a migration of data from one version of ITSM to
another where a straight out upgrade doesn't make sense? Like
Aditya:
From everything I know about SLM (and I will acknowledge that I am no expert),
what you are asking about is not really what SLM is intended for. That's
going to put a lot of load on the system to do something like that, and in
general, it's a good idea to keep your number of SLM
Ron:
Although this is not relevant to your main question, I wanted to mention it to
you as FYI, as it's what Roger was driving at with the questions he asked you.
I understand that the information you have immediately available to you is your
User Tool version and Developer Studio version, but
Josh:
Are you wanting to pull SLM data for reporting, or for some other reason?
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS/ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
-Original Message-
From: Action
Andrey:
Do you normally have your users clear their local browser caches after you’ve
flushed the mid-tier cache? Ideally, to get all of your users in sync with the
server, you’d want to have all of them clear their browser caches after you
flush the mid-tier cache (though getting them to do
Jesus:
I think you would do well to do some more thinking on this idea before you do
that. Do you know anything at all about this guy's wife? After all, the fact
that the husband may be a bit of a jerk doesn't necessarily mean that she is as
well. I know some very sweet-tempered women who
Warren:
We assign general Support Group users as follows:
* Incident User
* Asset Viewer
* Task User
* Knowledge User
Help Desk users
* Support Group User (as above)
* Broadcast Submitter for Service Desk group (Functional role)
*
Neha:
I spend most of my time building Analytics reports, and I've seen those OOB
measures return some pretty strange results, so I normally avoid using them. I
calculate the raw time open to date on one of our standard Analytics reports.
The formula I use is as follows:
[Time Open to Date
Jason:
And here I thought you meant that the requirement was for 5 years of experience
with a version of the product that has been out for only 1 - 2 years. I've
seen actual job descriptions with such a requirement, and it goes right along
with the other deity-like requirements you were
Hey Bob - I'm with SAIC, too!
Do you use Classic View or Best Practices view?
Classic View has a field called Resolution Method that you can fill out during
resolution (I don't remember offhand if it's required during resolution OOB).
I don't think there was an OOB option on that dropdown for
Carol:
Remember, Analytics is just Business Objects with a BMC-built reporting
universe for ITSM, so out of box, it's just for ITSM, but you can add variables
from a custom Remedy form if you know how. I am not sure if they have to be on
the same server as your ITSM installation or not -
Hey Lisa:
1.Was there a DB copy between some other environment and the Staging
environment?
2.Have you tried removing the permissions that appear to be there, saving
the test account, then resetting them? That resolves the kind of problem
you've described for uswell, not every
Terry:
No screen shot came through to me.
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
From: Action Request System discussion list(ARSList)
Hey Lisa -
If there is a way you can pass a report parameter, this
articlehttp://www.birt-exchange.org/forum/index.php?/topic/21759-landscape-or-portrait-orientation-report-parameter/
from the BIRT Exchange might help.
Good luck!
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM
Just an ebb to balance the flow, Howard. :)
To everything there is a season and a time for every purpose under heaven...a
time to speak and a time to remain silent...
LJ, I show 6 threads today, just as you do. Well, OK, 7 with the new one that
just got started. ;)
Natalie Stroud
SAIC @
Brain research, specifically studying how the brain changes during the grief
process if I could. Though I'd need to go back to school for a new degree.
sigh
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
You know, Curt, I saw on the VTA site where they have a customer service number
you can call to help you plan a smooth trip. It's here on this
pagehttp://www.vta.org/services/tips/bus_tips_1.html. Since it would
probably take someone who lives in the area and rides the buses and/or the rail
Say Doug, do you happen to know about the options for folks who are flying into
Oakland? For us, that was significantly cheaper.
Because there are 4 of us coming, we're renting a car at the Oakland airport,
then dropping it off at a rental car place not far from the hotel after we
arrive
is provided, last year you needed to provide your own laptop.
On Wednesday, September 18, 2013, Stroud, Natalie K
nkst...@sandia.govmailto:nkst...@sandia.gov wrote:
**
Hi all -
I am going to be giving a presentation at this year's WWRUG and was just
wondering whether I need to plan on bringing
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, September 19, 2013 10:56 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question
Already planning
Hi all -
I am going to be giving a presentation at this year's WWRUG and was just
wondering whether I need to plan on bringing a projector with me. I'll drag
one with me if I need to, but don't want to burden myself unnecessarily if I
don't have to.
Thanks,
Natalie Stroud
SAIC @ Sandia
Elyse:
Well, I know the Applications menu is Flash-enabled. If it's possible, I'm
guessing it would need to be done via Flash programming. Unfortunately, I
don't know enough about Flash programming to know if what you're wanting to do
is possible.
Natalie Stroud
SAIC @ Sandia National
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-29-13 3:42 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in
Incident Mngmt
**
Yeah, they're still there, Susan. I personally wrote some test plans around
Yeah, they're still there, Susan. I personally wrote some test plans around
those two relationships when we went live with 7.6.04 two years ago. And we're
still on 7.6.04, and they're still there. Are you using Best Practices or
Classic View of the incident form, and if so, where are you
Rod:
We are on ITSM 7.6.04 SP2 and also run Best Practices view in Incident
Management. I can tell you that we have definitely seen the behavior you show
in your screenshot, although only once that I can remember. There are actually
other weird things that we see more often.
As I was not
recovery during the middle of
the day.
Thanks again
Rod
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Stroud,
Natalie K
Sent: Tuesday, August 27, 2013 10:45 AM
To: arslist@ARSLIST.ORGmailto:arslist
file
Set these lines to False:
arsystem.flash.detect_flashplayer=true
arsystem.flash.enable_ui_rendering=true
Terry
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: August-21-13 12:49 PM
Certainly the idea of optimizing the connection between client/mt/server seems
reasonable. But if that's true (and I hear that you're only guessing, LJ),
then it seems like it should be an option that can be turned on for individual
fields, so that developers can turn it on and add that little
Gordon:
Yes, we definitely experienced that. Unfortunately, I’m drawing a blank on
what we did to address it, but I’m thinking we saw an improvement after having
folks tweak their browser settings somehow.
Sorry I can’t be of more help. ☹
Natalie Stroud
SAIC @ Sandia National Laboratories
Scott:
I do see where the guy is coming from – he’s looking after his own interests,
and I can understand his wanting to do that. I can even imagine a few
experiences which may have prompted the writing of that particular NDA. I
think the problem is, he’s so busy looking after his own
Jameka:
The acknowledgement is the tricky part if you don't have Analytics set up,
because the Responded Date field doesn't get populated in all cases. And like
Roger says, it depends on how you define acknowledgement at your site. For us,
we set up Response targets in SLM based on the
All:
I was approved to attend this year's WWRUG for the first time ever, and I'm
even planning to present! I submitted my registration at the end of May, just
before the rates went up the first time.
I just received this Package Undeliverable email notification that kinda
looks like spam
Joanne:
I suggest that you tell us what application and version you are using. I'd
tend to assume ITSM, but it could be a custom ticketing app, and sometimes
behavior varies between versions.
Thanks,
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
@ARSLIST.ORG] On Behalf Of Joanne Janssen
Sent: Wednesday, May 29, 2013 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re-Open Date
Sorry about that It is indeed ITSM and it is 7.6.04. It's been a while since I
needed to send a question in.
On 5/29/13, Stroud, Natalie K nkst...@sandia.gov
First, are you talking about the response SLA getting breached, or the
resolution SLA?
If resolution, there is an SLM setting called Allow Service Targets to Re-Open
(Or maybe Don’t Allow Service Targets to Re-Open). Whatever the default
setting is, I believe that it allow the resolution
I second that, Nate - glad to hear you're okay and were able to help out.
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
-Original Message-
From: Action Request
Paul:
Tell us some more about the report you reference. Is it an Analytics report or
some other report? If so, what version of Analytics are you running?
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
Paul:
Well, for the group transfers for the ticket in your report, I'd assume this:
1.Group 1 to Group 2
2.Group 2 to Group 3
3.Group 3 to Group 4
= 3 Group Transfers, though that logic doesn't seem to hold with your test
cases.
I'm not sure offhand about your user transfers -
Sachin:
As far as the OOB functionality, with at least 7.6.04, the Prod Cats are
automatically copied over to the Res Prod Cats if they (Res Prod Cats) are
blank at resolve time, the Op Cats are not copied over.
I couldn't say for sure if that's the case with earlier versions or even with
v.
Mark:
We don't get an error on the Request ID, but rather on the Submitter, and we
get it when trying to create ANY type of related ticket (at least of the ones
we've implemented so far, which include change, incident, problem
investigation, known error, and knowledge). What happens in our
While I realize that the point of researching ServiceNow could be to underscore
the ways that Remedy is a better product, it nevertheless strikes me as a bit
ironic when the Remedy discussion list is so on the ball that members even know
the location of the competition's documentation.
Happy
I would say some tips and tricks on creating BIRT reports. I see some
potential to do some cool things, just haven’t had the time to sit down and
play with BIRT the way it would take to figure that out on my own. A
presentation would be a great jump start!
Thanks,
Natalie Stroud
SAIC @
Brad:
We also have multiple developers on a single server in each environment (Dev,
Qual, and Prod). Do you run custom Remedy apps on your server, or are you
running something like ITSM?
I can't speak to the performance issues you are having, but I think it would
help the more technical
Shawn:
I notice that no one is mentioning the Corporate ID field, which can very
definitely uniquely identify customers with the same name and do cool things
like help you turn up tickets for a given person after they've had a name
and/or email address and/or login id change. Is your ITSM
What is your underlying DB, SQL or Oracle?
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 4:52 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
What is your underlying DB, SQL or Oracle?
Natalie Stroud
SAIC @ Sandia National
in order to get what I need?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Stroud,
Natalie K
Sent: Tuesday, March 26, 2013 4:39 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: (Noob alert
I've never really understood the database name vs. field label discrepancy
either, except in cases where you have different fields with the same name like
the Notes field and Work Info Notes fields. Perhaps the discrepancy is also
reasonable if db names have field length limits that labels do
Tony:
Some of it is probably due to the fact that they have different teams working
on the different modules. I understand why they would break the work down that
way, but the lack of a unifying vision for the UI across modules results in
frustration for those of us who support the product
.
Jason
On Wed, Mar 27, 2013 at 8:42 AM, Stroud, Natalie K
nkst...@sandia.govmailto:nkst...@sandia.gov wrote:
Tony:
Some of it is probably due to the fact that they have different teams working
on the different modules. I understand why they would break the work down that
way, but the lack
Lorraine:
Ummm...If we are talking about ITSM as your application for working tickets, it
doesn't work with the native desktop client anymore once you get somewhere
around version 7.5ish. We run ITSM 7.6.04 SP2 at our site, and I know our user
community *has to* use a browser to work their
Alan:
How many records is your query pulling on average and what you have set for the
max number of records that can be returned on the server? If your way lets you
get around the record limit set on the server, that's an argument in favor of
doing it your way.
Is your CSV created and do
And keep in mind that in January, your previous month query has to account for
the change in year as well as the change in month.
Analytics has some variables built in to the Universe for every important date
field that make this kind of calculation really easy, but to do it manually?
It's
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Friday, March 15, 2013 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: Date Query
And keep in mind that in January, your previous month query has
And not only does drinking water help clean out your kidneys, but it gives your
kidneys the fluids they need to cleanse your system so your liver doesn't have
to. When your liver doesn't have to do the work of your kidneys, it can devote
more energy to (among other things) burning FAT! Given
I've not seen the issue specifically, but Mark's question does remind me of one
of my own. BIRT is now up to v. 4.2.2. According to BMC's White Paper on how
to make BIRT work with ITSM, BIRT v 2.5.1 should be used. I couldn't find
2.5.1 but was able to make 2.5.2 work. BIRT v. 4.2.2 didn't
Marcelo:
I can't speak to OLAs specifically, but we run ITSM 7.6.04 SP2, and the
behavior we see with our Response and Resolution SLAs is exactly like what you
describe for the OLAs as far as none of the service targets disappearing from
the ticket. I can think of some instances where our
Abdulrahman:
Here's what may sound like a crazy question for you - do you have a
double-quote in the Summary of your change request? We found that if there is
one, we are unable to create related ticket types of all sorts, from incidents
to change requests, etc., though the problem may exist
Well, those folks can take a train, bus, motorcycle, or automobile if they
don't care to fly. Or, I suppose, depending on where they're coming from,
walk, run, bike, or sail. They might even be able to find some other Listers
who don't want to fly for whatever reason to caravan with.
I think they have different groups doing development for each module, and no
group doing consistency testing across the modules to ensure a common look and
feel and behavior of common elements. It would really improve the product as a
whole by quite a bit if BMC were to start doing that, in my
May those who test his code be gifted with skill and insight and may only minor
bugs be found.
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
-Original Message-
From: Action
Paul:
Supposedly at least some of that information is available in KA345616 in the
BMC Knowledge Base. But good luck finding it. I sure can't.
However, I found a document I downloaded from somewhere on BMC's website back
in June of 2011 that is probably similar to what's in the KBA article,
Mark:
There's an option you set for each Service Target in the SLM Module called
something like Allow Service Targets to Reopen and it is set to No by default.
You want to change that to Yes. As I only test in Remedy and don't develop AND
we tested this back around September of 2011, I may
Mary:
Not specifically, but we have seen various random weird behaviors with forms
accessed via the User Tool, usually after we've made updates to the form.
Rather than changing the home directory as you were advised, we found that if
we just have the user clear out all folders in their home
Christie:
Is your test account also a member of the Owner Group assigned to the test
ticket? Members of the Owner Group can modify any ticket the Support Group in
question is an Owner Group for except those in Closed status.
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Marcelo:
Do you have Analytics at your site? Our service targets are identical to yours
and we are able to pull that information from the Analytics ITSM universe. I
unfortunately don't know anything about how to pull that info directly from a
form.
Natalie Stroud
SAIC @ Sandia National
Status will be 'Met' or 'Missed'. Two entries will be
returned for a single ticket, one for Response and other for resolution.
Hope this helps you
Regards,
Shashidhar
On Tue, Dec 11, 2012 at 10:37 PM, Stroud, Natalie K
nkst...@sandia.govmailto:nkst...@sandia.gov wrote:
**
Marcelo:
Do you have
Analytics is a separate product – and I’ll warn you, the licensing is a bit
pricy. Analytics comes with the ITSM universe by default. If you wanted to
run reports that pull info from both ITSM and a custom Remedy app, you’d need
to customize the ITSM universe to include your custom apps. If
Hi Listers:
I'm looking at the Known Error form (part of Problem Management) in ITSM 7.6.04
SP2 and am noticing that it has a field called View Access on the form itself.
My familiarity with View Access is only with what appears in the Work Info.
There, if it's set to Internal, it means that
Mark:
Yeah, too many of those OOB notifications were horrendous, in my opinion. I
know that one size doesn't fit all, but it didn't seem like they tried very
hard to think about what makes for a useful notification.
Set yourself up with Notification Admin permissions, then I believe that it
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Wednesday, November 14, 2012 12:23 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: When is a Floating Application License Consumed
**
Doug:
In your last
Doug:
In your last sentence, talking about Change Management, you say
These users can work fine with a read license to the application (and you don't
actually need to assign someone an application read license to allow them to
read the data for the application).
Could you talk about that a
Listers:
I'd be suspicious of that URL - the domain is NOT .com but rather .com-ids.us.
Also, I don't see the original message with Hey in the subject line (and
which of us on the List ever posts with a subject line of Hey anyway?). I'm
not saying Rick is phishing us intentionally, but I
Last time I checked, LJ, Claire wasn't a he (unless she has some secrets she
told you but not the rest of us, in which case you might STILL be in trouble
for letting the cat out of the bag without her say so...). ;]
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
So it is reasonable to assume that any console with a table is an
'informational console'?
Natalie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, November 13, 2012 12:46 PM
To:
Doug:
I'll echo that 'thank you' - your answer tells me something USEFUL!!!
Natalie
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, November 13, 2012 1:50 PM
To: arslist@ARSLIST.ORG
Ron:
It would help if you were to include what application and version you are on in
your post. I think you *might* be talking about ITSM, and if so, I *might*
know what you're talking about, but without a version number, I can't be
certain whether your version should work the same as mine or
:41 PM, Stroud, Natalie K
nkst...@sandia.govmailto:nkst...@sandia.gov wrote:
**
Ron:
It would help if you were to include what application and version you are on in
your post. I think you *might* be talking about ITSM, and if so, I *might*
know what you're talking about, but without a version
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, November 12, 2012 2:36 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Panel holder tab default.
**
If Ron is asking what I think he's asking, I unfortunately don't
If you want the link to sign up to test the Remedy documentation, it's
https://communities.bmc.com/communities/message/278689. I think the link Anne
provided was for testing the BladeLogic wiki. This is a great opportunity to
point out some of the difficulties you all have encountered. I
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