Re: BMC Dashboards: One user repository is better than two

Hi everybody! Sorry for the shameless self-promition, but since it's on-topic... We have a somwhat different solution to this problem, have a look at our product... http://www.northcraftanalytics.com We use one architecture for Dashboards and Analytics. It's Microsoft-based (not for

Re: Ticket data content issues (Healthcare Industry)

that would remind the user of that during the disposal process. There may be more... and I may have forgotten a few things here and there. But that was the gist of them I believe... Lee Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM 678-438-7244 | lee.cul

Re: First Call Resolution

. This particular set of joins in our cube also allows us to find bottlenecks in the assignment process… and metrics like “Average time for 2nd Level to Respond” These principles can also be leveraged for other process areas that have similar bottleneck potential. Lee Lee Cullom | Northcraft

Re: Has anyone used the browser on IPAD for Remedy applications?

Mobile Reach can help on this one... http://www.mobilereach.com Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM 678-438-7244 | lee.cul...@northcraftanalytics.com [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq

Re: Remedy ITSM Versus Microsoft Service Center System Manager

% Market share (aka CA Service Desk Manager)... and IBM Lotus Notes still hanging on to 7% of email server market share, I know that product isn't everything... unfortunately. Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438

Re: Remedy ITSM Versus Microsoft Service Center System Manager

purposes… they have something they can show which can make it tough to argue against. It would not be wise to say… “They don’t have anything for topology mapping.” Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul

Re: ITSM Product Assignment administration

Here's a packaged methodology for ITSM classification. Have a look... http://www.itsmuniversity.net/it-is-a-long-established/ Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM

Re: Custom status in Incident Mgmt

It sounds like someone is trying to get a handle on how many incidents have been transferred... but that should be handled in the assignment log. Have a look. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul

Re: Returning to Remedy after a long hiatus

heat! Lee Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on View Demo to see the product in action -Original Message

Re: OT: ARSLIST Signal-to-noise ratio

. the gang their kudos. ServiceNow is like Remedy Help Desk 4.0 without the simplicity of customization. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http

Re: Importing data from another source form into the ITSM Incident form

of Remedy ITSM... 7.1), while they use our new cubes against 7.6.4. So, this allows you to retire the relational database, but leave the MD one in place without the same DB license and storage requirements. That can help. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business

Re: OT-BMC Remedy Theme Song

Now, we just need Edelweiss... how about: Guitar strumming... For ITSM 8.9 8.9 8.9... every morning you greet me... H-T-M-L-FIVE (t)... Clean Browser independent Mueller looks happy to mee Blossom of ITSM, bloom and grow... etc... Lee Cullom | Northcraft Analytics

Re: Product Catalog MS Products

On Categorizations - this costs $9.99, but it comes with a set of spreadsheets and examples that gives you a vast level of detail. Plus, they are specific to each process area - Incident, Problem, Change, etc... Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence

Re: BMC Support Site Suggestion

built at KMXperts pre-BMC acquisition) had it as well, but get them involved in the discussion, it might be a simplementation. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.commailto:lee.cul

Re: Xtraction Reporting to for ITSM

that. You have to understand that pride for my company product won't allow me to sit idly by. Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.commailto:lee.cul

Re: ServiceNow as SRM replacement?

-release-7/ Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.commailto:lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq

Re: ServiceNow as SRM replacement?

://www.itsmuniversity.net/service-now-vs-remedy-change-management/ Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on View Demo to see

Re: huh? financial news for bmc ?

. Now, please continue the speculation... This is a fun topic! For our latest product demonstrations, please visit – http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul

Re: huh? financial news for bmc ?

that they already charge for approvers and end users now... the cycle continues. For our latest product demonstrations, please visit – http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244

Re: HP DDMI and Remedy CMDB

link to grab the details and leave them in DDMI. For our latest product demonstrations, please visit - http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul

Re: huh? financial news for bmc ?

is likely to happen here. For our latest product demonstrations, please visit - http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664

Re: huh? financial news for bmc ? (crazy idea)

This is smart! Oracle would love this because they get to dump BMC Analytics, replace it with an OBIEE solution and get more of a leg up in the BI market. They're struggling in 4th place... and are trying to make it up with acquisitions. Not to mention the fact that Microsoft has been

Re: huh? financial news for bmc ? (crazy idea)

. And SAP has got to be at the top of his list. For our latest product demonstrations, please visit - http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com

Re: huh? financial news for bmc ? (crazy idea)

of the other business units that contain the O/S xBOX (I forget their names). For our latest product demonstrations, please visit - http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244

Re: Upgrade from v5.1.2 to v8.1

, please visit – http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.commailto:lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM [Description: Description

Re: SRM Approval

/service-request-management-8/ - this applies to 7.6.4 as well. The process is exactly the same. For our latest product demonstrations, please visit - http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM

Re: Remedy Refresher needed

Scott, I can't seem to get your contact information. Can you please email me or call me at the information below? Thanks, Lee For our latest product demonstrations, please visit - http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist

Re: Fun -- if you couldn't work in the computer field

Hey! I just got back from a cruise on RCCL – shout out to them… they’re a BMC Remedy shop. Carnival is NOT remedy. ☺ For our latest product demonstrations, please visit – http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business

Re: Remove SRM

Ha! Good one. That's funny. My personal recommendation is to use a time machine to go back to the point in the installshield where you checked the box. I recommend the Tardis. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244

Re: Namesake Views

that these kinds of gaps open up opportunities for businesses like us! So, Thank You BMC? Still, it just doesn't feel right. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp

Re: Target Attack and BMC Software ITSM?

security, improve automation, etc… Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Main - (678) 664-ITSM [Description: Description: http://t0.gstatic.com/images?q

Re: Implementing FEMA incident procedure in Remedy ITSM

... use what's the in incident management if it all possible! Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.com Main - (678) 664-ITSM What is Northcraft Analytics? Find out in 87 Seconds. THE CONTENTS

Re: Implementing FEMA incident procedure in Remedy ITSM

Doug - I showed a demonstration of that sweet product to the Georgia Department of Transportation. They didn't buy it at the time, but they did buy Remedy. It was sad to see that product go... You got me on board. I was a believer! Lee Cullom | Northcraft Analytics IT Metrics Specialist

Re: DMT and extra Zeros

Try cutting and pasting the exact same information into another spreadsheet application (like google sheets) that can generate a .csv. Then, see if you get the same error. You might be able to narrow down whether it's Remedy or Excel. Lee Cullom | Northcraft Analytics IT Metrics Specialist

Re: How can I increase user adoption?

/ConfigurationnotCustomization people are having a rough go of it. Why can't we all just get along? Lee Lee Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Main - (678

Re: ENGAGE

or inside) have advanced knowledge about these topics… otherwise they wouldn’t be trusted advisors! Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Main

Re: ENGAGE

the concept of overlays, so if you customize a “script include”, you are in over your head come upgrade time. They have just released their 1st version of “App Creator” which is a direct assault on AR System development studio/Remedy Administrator. Lee Lee Cullom | Northcraft Analytics IT Metrics

Re: ENGAGE

section... kind of similar to salesforce.com/Remedyforce. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Main - (678) 664-ITSM [Description: Description: http

Re: ENGAGE

/TCO... BMC Remedy has locked that up. If I were BMC, I might just market that message! If you want PaaS: Remedyforce/SFDC If you want Internal Platform for lowest TCO: Remedy If you want an inexpensive ITSM app only: ServiceCore Lee Cullom | Northcraft Analytics IT Metrics Specialist

Re: ENGAGE

Well said there! SNOW never did phase out all on-premise implementations. It's just too hard for them to do it. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com

Re: Cherwell

a horrific CMDB. Wow is it bad. People give ADDM/Atrium a hard time… but they really shouldn’t, it’s a technical marvel that works. Anyway, your SNOW Wiki joke was funny yesterday. Sorry for the lack of props on that. Props given. Lee Cullom | Northcraft Analytics IT Metrics Specialist

Larry Garlick is back!

Hey all you ex-Remedy employees out there... You're invited... and Larry is paying. https://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=discussionID=5900685101196390402gid=132120goback=#commentID_null Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence

Re: OT - Larry Garlick is back!

probably would have changed Larry's decision. In fact, Remedy Corporation is absolutely an inspiration for the culture that we would like to build at Northcraft Analytics. Oh yeah, and he's paying for the drinks!!! Lee Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business

Re: OT - Larry Garlick is back!

a part of the LinkedIn group... And were interested in stopping by to say hi to old friends... I'm sure it would be fine... Nay... Appreciated. The Arslist is a testament to the fact of our mutual glasnost. Lee Cullom 678-438-7244 From: Jason

Re: ADV: Cherwell Webinar

Here are my thoughts below in-line for the questions on BMC Remedyforce... I would definitely watch the demonstration. This product could play a large role in the future of ITSM. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244

Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World

Agreed. If you’re going to kick BMC when they’re down, you need to praise them when they’ve done well. GOOD MOVE. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp

Re: Importing Data from Remedy to SharePoint Calendar

a SharePoint Calendar. However, you can achieve with a nice little web services interface via a custom web part. If you want to make it look nice, you can add a little AJAX to spice things up... and get some hover actions going. Grumble. Lee Cullom | Northcraft Analytics IT Metrics

Re: BMC Software has Rebranded

I think it’s pretty… because Northcraft is orange too. Anyway, the menus don’t work on Chrome. That is an issue. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp

Re: Crystal reports setup in remedy

enterprise IT apps too. Thanks, Lee Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraftanalytics.com Main - (678) 664-ITSM What is Northcraft Analytics? Find out in 87 Seconds. THE CONTENTS

Re: Any interest in a San Diego RUG meeting?

If you need a sponsor, let us know. We have a new customer in the area that might be able to present if you’re in need. Sincerely, Lee Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http

Re: ADV: Meta-Archive Product Announcement: ITSM Archiving

JS – It is true, but there are a heck of a lot of queries to fix. In fact, there are some queries that just can’t ever be efficient (if they are analytical in nature). There are some additional query technologies that can be used if this is the case - ☺ Lee Cullom | Northcraft Analytics

Re: Is there a plugin for Tivoli monitoring for configuring performance-monitoring service targets in BMC SLM?

Service Impact Manager exists, it just has a new name. There is a plugin for Netcool somewhere. It might be called Omnibus? Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraftanalytics.com Main

Re: Is there an easy way to move all Change/Incident relationships from one CI to another CI?

Now you just need to easily report against all of that data. If only there were a solution… Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/>

Re: Who is using Remedy in a Cloud based environment, excluding Remedy on Demand

, former Remedy lover, never a hater. Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct - 678-438-7244 | http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Main - (678) 664-ITSM [cid:image003.jpg@01CD6684.40E6DBC0

Re: Cross Trained in CA-SDM

you know less about technology. It is a paradox… and a freak of “nature”… Of course, there is nothing natural about CA SDM. It is the ITSM equivalent of running Lotus Notes as an email server. It is the Palm Pilot of ITSM. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business

Re: ITSM 8 - Requested record is locked

Check and make sure that BMC Analytics/SAP BO isn't locking your records too. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com Main - (678) 664-ITSM What is Northcraft Analytics? Find

Re: Off Topic - Before the List is Gone!

Bloom and Rick Cook! And, I believe that the ultimate ARS List superstar of all time in the universe is See our next newsletter for the answer. Hooo hooo hooo ha ha ha ha Lee Cullom | President | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct

Re: Send request

Ouch, there's probably an old API call that will never be updated due to EOL on the user tool. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com Main - (678) 664-ITSM What

Re: need input about integration

We have a Netcool Analytics product, so I imagine we could set it up using our existing tools. Ping me off list. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com<h

Re: Send request

Try this: http://www.technipages.com/word-enable-send-to-mail-recipient-option they may need to set their default mail client. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com Main

Re: Issue related to 32 Bit AR ODBC Driver

a look! http://www.youtube.com/user/northcraftanalytics Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Main - (678) 664-ITSM [cid:image0

Re: BMC Dashboards Query

Here are some good examples of what you should be building: https://youtube.com/user/northcraftanalytics - There are examples for BMC Remedy on there. You can simply re-use the concepts for BMC Dashboards. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence

Re: SmartReporting over SSL in DMZ

Ick, not only will this be a nightmare to configure, but then the performance is going to be a disaster. Turn back! Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com<h

Re: People were wondering is there going to be a conference this year?

Whew, great job. These things require so much planning. Good luck! Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Main - (678) 66

Re: How to send the Incident Work log, Status ...etc updates to third part via web service?

PowerBI does this by default with data notifications. It would be available on mobile too, which would be a bonus. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com<h

Re: Remedy to MFT/FTP

Did you mean 2GB? That sounds like a 32bit thing. What kind of middleware? Sent from Nine From: Dinesh Kumar Sent: Friday, December 14, 2018 4:39 PM To: ARSList Subject: Remedy to MFT/FTP Hi All, We are trying to integrate remedy

RE: SNOW Migration

average resolution time for incidents improve if I switch from Remedy to ServiceNow… or self-service adoption %... Change Durations… Approval times… etc… Lee Cullom | Northcraft Analytics President | Business Intelligence Applications for IT Main – (800) 565-1375<https://www.google.com/search?sou

Re: Re: Installer is performing a secondary server install/upgrade, No forms will be imported.

Doug, I just told a story about you to one of my camping buddies. This still cracks me up. You reminded me of it when you used the word doubt. I was buried in an install at Coke in Atlanta. I think it was Solaris/ARS 4.whatever. I was getting a shitload of error messages and it was

Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Long live Mueller! Sent from Nine From: Theo Fondse Sent: Thursday, October 3, 2019 5:34 AM To: 'ARSList' Subject: RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th Farewell Doug!