On Thu, Jul 29, 2010 at 09:36:33AM -0400, Mike Johnson wrote:
> Greetings all,
>
> Has anyone that is using ExternalAuth developed a workaround for the "new
> user" creation issue with ExternalAuth?
>
> The issue was outlined in another rt-user message(I can't seem to find
> now). It relates to
On Thu, Jul 22, 2010 at 03:32:13PM -0400, Mike Johnson wrote:
> Hi everyone,
>
> I just want to make sure i'm understanding the wiki properly...
>
> If I want to make sure RT doesn't create tickets using the following email
> addresses,
>
> helpd...@here.ca
> myhelpd...@here.ca
> helpd...@there.
On Thu, Jul 22, 2010 at 09:52:14AM -0700, William Graboyes wrote:
> Hi Ken,
>
> I do not have the full hardware specs. It is a hosted RT system. The specs
> that I do have access to are as follows:
>
> Probably a dual core single CPU system, speed unknown
> 2gb of ram
> 80 gb hd space they are
On Wed, Jul 21, 2010 at 06:19:51PM -0700, William Graboyes wrote:
> Hi List,
>
> As an example of what I am talking about the query `select count(id) from
> Attachments;` The returned result is 174039, but it takes 39.1549 seconds
> to return that simple query. The Transactions table returns 34
You will need to enable using SQL for ACLs in RT_SiteConfig.pm.
It is beta/testing so buyer beware...
Ken
On Wed, Jul 21, 2010 at 10:45:48AM -0500, Mark Jenks wrote:
> I have an issue I am trying to figure out.
>
>
>
> The default search for unowned tickets is:
>
> Owner = 'Nobody'
>
> AND
On Mon, Jul 19, 2010 at 09:04:26AM -0700, Gene LeDuc wrote:
> On 7/19/2010 4:21 AM, Jim Tambling wrote:
>> Hi list,
>> How would I dosomething like this in RT? I want it to apply to all
>> queues/tickets.
>> When due date = today, make priority = 0
>> Many thanks, Jim
>
> Hi Jim,
>
> As far as I kn
I received the following error for plotting a search by
"CreatedMonthly":
ERROR: column reference "created" is ambiguous at character 37
STATEMENT: SELECT COUNT(main.id) AS id, SUBSTR(Created::text,1,7) AS
createdmonthly FROM Tickets main CROSS JOIN Users Users_3 JOIN Groups Groups_1
ON ( Gro
On Mon, Jul 12, 2010 at 08:03:55AM +0530, H Manohar Rayker wrote:
> Hello everybody,
>
>
>
> Could anyone please show me how to implement SMTP auth technically in RT so
> that I can send mails to different domain users? I tried following the wiki
> but could not get clear cut idea where to make
:
> Hi Kenn,
> thanks for your answer.
>
> How can I see the QueryBuilder's executed query ?
>
> Regards,
> Horst
>
>
> >>> Le Mardi, 6. Juillet 2010 ?? 14:57, Kenneth Marshall
> a ??crit :
> Hi Horst,
>
> Is the query hitting the D
Hi Horst,
Is the query hitting the DB the same with the CLI versus
QueryBuilder? Maybe you are hitting a resource limit when
the request goes through the web server. Try checking the
system and web server logs to see if there is any more
information. If it is not generating the same query, then
th
On Fri, Jul 02, 2010 at 01:04:22PM -0500, Hussam Dawood wrote:
> On 06/25/2010 08:31 AM, Kenneth Marshall wrote:
>> On Fri, Jun 25, 2010 at 08:21:55AM -0500, Hussam Dawood wrote:
>>> We are running a mod_perl2 (2.0.4) REST application (using apache 2.2.9)
>>> that handle
On Thu, Jul 01, 2010 at 02:30:56PM +0100, Justin Hayes wrote:
> Hi Roy,
>
> We've logged the SQL statements on the test server - virtually every query is
> .000s of a second. Yet the ticket we're using on there still takes 12s to
> render.
>
> So the queries seem ok. However I know that having
On Fri, Jun 25, 2010 at 04:33:14PM +0200, Matthias Rieber wrote:
> Hi,
>
> I've a few questions about RT::Authen::ExternalAuth module. I've installed
> it and I can:
>
> 1. Authenticate using LDAP accounts and
> 2. Email addresses in new tickets will be looked up, and the configured
> values lik
On Fri, Jun 25, 2010 at 08:21:55AM -0500, Hussam Dawood wrote:
> Hello,
>
> We are running a mod_perl2 (2.0.4) REST application (using apache 2.2.9)
> that handles various ticket operations for us using RT (rt-3.6.7 backed by
> MySQL 5.0.51a). These operations include creating tickets, setting ow
Try this article:
http://www.sendmail.org/~ca/email/auth.html
Cheers,
Ken
On Mon, Jun 21, 2010 at 05:00:58PM +0530, H Manohar Rayker wrote:
> Hi,
>
>
>
>
>
> How can I set SMTP authentication for the outgoing mails in RT?
>
>
>
> I have RT 3.8.4 , Centos 5.3, sendmail 8.13.8, mysql
On Thu, Jun 17, 2010 at 08:59:33AM -0400, borngunn...@aol.com wrote:
>
>
>
> I will like to change the team of my RT but I don't know how to go about it.
> Can someone lead me to the path of the web theme and what to do in changing
> the theme to my own customizable css. I have RT 3.8.8 on U
and EditScrips)
> that needs to be replaced in RT if using this extension.
>
> On Wed, Jun 16, 2010 at 9:26 AM, Kenneth Marshall wrote:
> > Scrips are stored in the database backend and are automatically
> > available to the upgraded RT software.
> >
> > Cheers,
> &
Scrips are stored in the database backend and are automatically
available to the upgraded RT software.
Cheers,
Ken
On Wed, Jun 16, 2010 at 09:24:23AM -0400, slamp slamp wrote:
> Thank you for the suggestion. I would use that if it was part of RT
> itself however it would just be a pain to keep RT
On Tue, Jun 15, 2010 at 02:07:36PM -0400, Jesse Vincent wrote:
>
>
> > I would chose any approach that keeps bad data out of the database,
> > in this case incorrect UTF-8.
>
> That's sort of a non-starter for me. On the open Internet, bad data is
> a reality. RT needs to be able to deal. I su
On Tue, Jun 15, 2010 at 06:24:13PM +0100, Dominic Hargreaves wrote:
> Hello,
>
> We have found that messages from one particular sender are declared
> as being in a UTF8 encoding, but contain byte sequences which are not
> valid in UTF8; in particular '0xb2', '0xb3', '0xb9' - they appear to
> rela
On Wed, Jun 09, 2010 at 09:01:34AM -0400, Juan N. DLC wrote:
> So then, there is no way to change this? other than move my server local
> time 4 hours behind the real time? That would affect the RT GUI too.
>
> On Thu, Jun 3, 2010 at 11:46 AM, James Moseley
> wrote:
>
> > I believe RT, by design
It is set in the RT_Config.pm/RT_SiteConfig.pm files.
Ken
On Wed, Jun 09, 2010 at 02:37:59PM +0200, ronald higgins wrote:
> Hi All,
>
> We're currently running RT 3.8.0 plugging into MySQL 5.0 (local)
> running on Centos 5.4.
> Due to performance issues i am looking at partitioning the Attachmen
On Tue, Jun 08, 2010 at 04:57:25PM +0200, V?clav Ovs?k wrote:
> Hi Ken,
>
> On Tue, Jun 08, 2010 at 07:48:15AM -0500, Kenneth Marshall wrote:
> > ILIKE is fine on PostgreSQL as long as the search is anchored on
> > the left and there is an index. Otherwise it will do a seque
On Tue, Jun 08, 2010 at 09:10:23AM +0200, V?clav Ovs?k wrote:
> ... 3rd try to mail ...
>
> On Sun, Jun 06, 2010 at 02:34:58PM -0500, Kenneth Marshall wrote:
> > Hi Zito,
> >
> > You can look in the mailing list archives for several similar "discoveries"
&g
Hi Justin,
The last time I looked at this problem, the slow step is simply
preparing all of the transactions for the web. The biggest gains
were made by pruning the list of displayed transactions to the
bare minimum, by default. Then have a button to allow seeing
all of the transactions, if needed
0 1.6 0:04.33 httpd
>
>
> 2159 mysql 18 0 138m 8704 2792 S 0.0 0.9 0:01.67 mysqld
>
>
> - Original Message -
> From: "Kenneth Marsha
On Tue, Jun 01, 2010 at 09:48:24AM -0400, Eriks Goodwin-Pfister wrote:
> But then my question becomes, "why did this happen all of a sudden?" We have
> not changed user loads, usage levels, etc. This is a dedicated box being
> used by about 5 active users and 20 intermittent (once a week) users
text, not HTML).
>
> So, that sounds like the problem. I wish that translated
> to an obvious solution for me, but it doesn't :)
>
> On 5/17/2010 3:50 PM, Kenneth Marshall wrote:
>> Hi Jeff,
>>
>> Here is a link to some PostgreSQL documentation on setting
>&g
on, May 17, 2010 at 03:30:27PM -0400, Jeff Blaine wrote:
> On 5/17/2010 3:26 PM, Kenneth Marshall wrote:
>> Hi Jeff,
>>
>> Those are just what I would have expected. I would take one
>> of the results from the second set of 77 and figure out why
>> it is not matc
tionId = Transactions_1.id )
> WHERE (Transactions_1.ObjectType = 'RT::Ticket')
>AND (main.Status != 'deleted')
>AND ( ( Attachments_2.Content ILIKE '%linode%' ) AND main.Owner =
> '66')
>AND (main.Type = 'ticket&#
Owner = jsmith"
>
> 77 results, all of which have "members.linode" in the content.
>
> On 4/26/2010 5:32 PM, Jeff Blaine wrote:
>> On 4/26/2010 5:04 PM, Kenneth Marshall wrote:
>>> I am not certain what to do. For myself, I would turn on
>>>
Hi Michael,
It looks like you should be able to set up an appropriate
"approval" chain using RTx-WorkflowBuilder.
Regards,
Ken
On Mon, May 17, 2010 at 12:07:20PM -0400, Michael W. Lucas wrote:
> Hi,
>
> I have custom status fields set in RT_SiteConfig.pm, and they work fine.
>
> I'd like to ha
On Thu, Apr 29, 2010 at 08:24:22AM +0100, Justin Hayes wrote:
> RT3.8.4
>
> If I use an unprivileged user (or a privileged user with no rights to see
> queues or tickets) to create a very simple search that looks like this:
>
> Requestor.EmailAddress Like ''
>
> then the apache process handlin
t; On 4/26/2010 4:52 PM, Kenneth Marshall wrote:
>> Jeff,
>>
>> Are you using the Full-text index support from the wiki?
>
> Nope.
>
> Just RT 3.8.7 + RTFM 2.4.2. No add-ons/tweaks from the wiki.
>
>> There were some index bugs that may require you to re-index
are using RT-3.8.5 and PostgreSQL 8.4.2 here with the full-text
support without an issue.
Regards,
Ken
On Mon, Apr 26, 2010 at 03:00:39PM -0400, Jeff Blaine wrote:
> On 4/26/2010 2:19 PM, Kenneth Marshall wrote:
>> Well, that knocks out the ACL issue. Do you think that your
>>
foo.com blah blah... not including in this email
> foo.com matching lines 66 more times... not including in this email
> [r...@rtsrv1 etc]#
>
>
>
>> Regards;
>> Roy
>>
>>
>>
>>
>>
>> Jeff Blaine wrote:
>>> On 4/26/2010 11:50
Hi Jeff,
There is nothing here that indicates a problem. It looks
like an apples vs. oranges comparison by the time you include
the actual parameters of the search from the web interface
and the rt commandline interface and possible privilege and
ACL differences. You can use DB query logging to fi
On Thu, Apr 15, 2010 at 06:08:59AM -0700, Ian Pellew wrote:
> From r...@a_glance if I change a users email I get "Email address in use".
> How do I change his email address?
>
> New installation & still finding my way with RT.
>
> .
The E-mail addresses must be unique. Find the account(s) with t
It works for me on version 3.8.5.
Cheers,
Ken
On Wed, Apr 14, 2010 at 02:30:21PM -0700, psminusaxl wrote:
> Anybody else can chime in? I think if I can determine where and how the
> "home page interval" gets triggered I can better pin point the problem.
> Right now i'm clueless the process flow
Roy,
The schema that came with RT 3.8.5 has the DisGrouMem
index on CachedGroupMembers and not the GrouMem index.
I would drop that latter index.
Regards,
Ken
On Wed, Apr 14, 2010 at 02:54:01PM +0100, Raed El-Hames wrote:
> Jesse;
>
> Ah - In my database I do also have index GrouMem (GroupId,Mem
If you do not have an index, won't you need to do a
sequential scan of the full table each time. With 6m
entries, it could take a while.
Cheers,
Ken
On Wed, Apr 14, 2010 at 02:17:10PM +0100, Raed El-Hames wrote:
> Hi;
>
> rt-3.8.7
> mysql 5.1
>
> Is the index DisGrouMem (GroupId,MemberId,Disabled
Bad, bad, bad, bad idea. Did I mention that this is a bad
idea? :) Seriously, the CommandByMail gives a lot of access
to the internals of your RT system. It can totally subvert
your workflow. Imagine a generic E-mail that can close or
delete any ticket in the system. What are you trying to
accompli
rote:
> It seems like the requestor receives mail sent to rt-comment. Or is
> this a option I can disable?
>
>
> On Tue, Mar 23, 2010 at 7:06 PM, Kenneth Marshall wrote:
> > The comment address is the mail to RT that is only sent to
> > admins and adminccs and not requesto
nforum but that seems death.
>
> P.
>
> On Mon, Mar 22, 2010 at 2:04 PM, Kenneth Marshall wrote:
> > What about using the comment address and not the E-mail
> > address. It should also be possible to make a patch to
> > strip them out, maybe to a separate attachment to
What about using the comment address and not the E-mail
address. It should also be possible to make a patch to
strip them out, maybe to a separate attachment to help
debug problems.
Ken
On Sun, Mar 21, 2010 at 01:39:53PM +0100, polloxx wrote:
> Dear list,
>
> Is there a way to hide CommandByMail
On Wed, Mar 17, 2010 at 02:37:22PM -0400, Busalacchi, Eric wrote:
> I tried searching the archive a bit for the answer but I wasn't able to
> pin down exactly what I'm doing wrong. Basically we are trying to give
> a friendly generic name to our queues. Management doesn't want the
> "User Name vi
Could you use a scrip to do this?
Ken
On Tue, Mar 16, 2010 at 04:07:19PM -0500, Max McGrath wrote:
> Hi All -
>
> I'm looking to be able to create a "template" ticket and have it be copied
> when support staff are creating an actual ticket.
>
> If this is possible, can it copy all of the custom
I do not think I agree with this. If you ask for a user to be
removed, any ticket that they have touched should go as well.
Otherwise you will have unattributed updates in the system.
It seems like you may have a bit too aggressive a policy for
cleaning out users. Another approach is to put a bette
Okay, I found it under rt-extension-cloneticket-withdata. Thank you
for the hint.
Cheers,
Ken
On Fri, Mar 12, 2010 at 12:12:02PM -0600, Kenneth Marshall wrote:
> I could not find anything using the Search box. You do not happen
> to have the actual URL?
>
> Cheers,
> Ken
>
I could not find anything using the Search box. You do not happen
to have the actual URL?
Cheers,
Ken
On Fri, Mar 12, 2010 at 06:45:34PM +0100, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
> Search at bps github for cloneticketwithcontent, this is what you are looking
> for!
>
> - Or
Can you use some Javascript similar to the select all/clear all
button on the bulk update screen?
Cheers,
Ken
On Wed, Mar 10, 2010 at 09:14:16PM +, satish patel wrote:
>
> Hi RT Team,
>
>
>
> We are using RT system but i have a question about is there anyway to edit
> code to select all
I think that you will need to make local modifications to
share/html/Admin/Queues/index.html and files/functions
called from there.
Ken
On Fri, Mar 05, 2010 at 09:34:07AM -0800, Ken Crocker wrote:
> To List,
>
> How do I modify the way the list of scrips is displayed? I want to
> remove the id
There are three entries that need to be made in a crontab
to support the E-mail notifications. Look in the README
file for details.
Cheers,
Ken
On Thu, Mar 04, 2010 at 09:36:28AM -0800, Ken Crocker wrote:
> To list,
>
> We're currently testing our installation of 3.8.7. While setting up a
> das
t;
> Kenn
> LBNL
>
> On 3/3/2010 12:29 PM, Kenneth Marshall wrote:
>> Oops, the syntax for Custom Fields using CommandByMail is
>>
>> CustomField.{}:
>>
>> or
>> CF.{}:
>>
>> That works here with spaces.
>>
>> Cheers,
>>
Oh, and the dot (".") should not be there. You also need the
latest release to fix the regex space bug.
Cheers,
Ken
On Wed, Mar 03, 2010 at 02:29:07PM -0600, Kenneth Marshall wrote:
> Oops, the syntax for Custom Fields using CommandByMail is
>
> CustomField.{}:
>
> o
Oops, the syntax for Custom Fields using CommandByMail is
CustomField.{}:
or
CF.{}:
That works here with spaces.
Cheers,
Ken
On Wed, Mar 03, 2010 at 02:09:46PM -0600, Kenneth Marshall wrote:
> Since the parsing for this is via regex, maybe we can adjust
> the regex used to incor
Since the parsing for this is via regex, maybe we can adjust
the regex used to incorporate spaces in CFs.
Cheers,
Ken
On Wed, Mar 03, 2010 at 11:39:29AM -0800, Ken Crocker wrote:
> To list,
>
> I've finally got CommandByMail to work with Custom Fields. Apparently, for
> any Custom Field to work,
Have you check the queue specific templates? Maybe you are
having the default responsed overridden with an empty/no
response.
Ken
On Mon, Mar 01, 2010 at 01:32:40PM +, John Roman wrote:
> I have a problem with email from a certain queue not getting sent. a
> users corresponding to the ticke
It is not a memory leak, memory does not get returned to the
system -- ever. So a large query can bloat the memory usage
and it will not shrink. We use cron to do a "graceful" apache
restart once a day. No impact to users and it handles the
memory usage growth over time.
Regards,
Ken
On Fri, Feb
On Wed, Jan 27, 2010 at 05:49:06PM +, Dominic Hargreaves wrote:
> On Wed, Jan 27, 2010 at 08:58:47AM -0600, Kenneth Marshall wrote:
> > On Wed, Jan 27, 2010 at 02:45:52PM +, Dominic Hargreaves wrote:
>
> > > Just to note that I assume you're
On Wed, Jan 27, 2010 at 02:45:52PM +, Dominic Hargreaves wrote:
> On Tue, Jan 26, 2010 at 02:12:34PM -0600, Kenneth Marshall wrote:
>
> > Moving from PostgreSQL -> MySQL will need a little bit more work.
> > I think that there is a wiki article and possibly some tools
On Tue, Jan 26, 2010 at 12:14:51PM -0800, Michael Neuschafer wrote:
> Is there a way to hide or not show in the RT history "The RT System
> itself" makes history look messy.
>
>
>
> Thanks,
>
>
>
> Michael Neuschafer
>
> PC Support Specialist
>
> National Stores Inc.
>
> (310) 436 - 2150
On Tue, Jan 26, 2010 at 11:52:27AM -0800, Tim Mitchell wrote:
> Does anyone have a link that will let me know if I can go from 3.4.4 to
> 3.8.4 directly? System is Ubuntu v6.06 LTS + Postgresql 7.4
>
> Also any advice about moving from Postgresql to Mysql either before or after
> the upgrade?
On Mon, Jan 25, 2010 at 03:19:40PM +0100, L B wrote:
> I think it's difficult for bounced emails because there is no standard
> regarding this kind of emails, so it's hard to stop loops, but it
> should be easier for out of office messages. The problem is that, I
> think, we need to parse the email
On Mon, Jan 25, 2010 at 02:15:47PM +0100, L B wrote:
> Hi all,
>
> When we send email to an address that doesn't exist, ie, that bounces,
> RT doesn't record the problem in the ticket. So we could be in a
> situation where we think that everyone knows about the ticket, but the
> email address was
On Mon, Jan 11, 2010 at 12:20:29PM -0500, David Bristow wrote:
> Anybody else using spamassassin with RT? We got hit by the 2010 bug
> and now we have tons of valid tickets in the SPAM queue.
>
> Hoping there's some scripted way to move these tickets back to the
> appropriate queue.
>
> --
> Da
On Fri, Jan 08, 2010 at 11:42:32AM -, Tim Bonnell wrote:
> I tried RT in the Spring of 2008 and though it did most of what I
> wanted, there were a couple of features (or lack of them) that made me
> stop. I have searched this mailing list for an update on these features,
> but have failed to f
On Tue, Jan 05, 2010 at 09:37:31PM -0500, ste...@stevencochran.com wrote:
> Boss wants to know if RT can interface directly with Twitter. I think he
> wants the server to send tweets, instead of paging someone. Has anyone done
> anything like this?
>
> thanks!
>
You should be able to use the Net:
Falcone wrote:
> On Tue, Jan 05, 2010 at 08:04:21AM -0600, Kenneth Marshall wrote:
> > There is a documentation problem on the wiki page in the description
> > for Custom field management. It describes the syntax as:
>
> There are tests (t/03update.t for example) that use
On Tue, Jan 05, 2010 at 11:45:47AM +0100, Francisco G?mez Mar?n wrote:
> Niki Serakiotou escribi?:
> > If the CommandByEmail plugin worked for setting Custom Fields, you could
> > create a custom fields and set it. But I have not been able to set custom
> > fields by mail!
> >
> > Has anybody tri
On Sat, Jan 02, 2010 at 08:35:11PM -0500, ste...@stevencochran.com wrote:
> Hello, I am looking to build concurrent queue systems insulated from each
> other on the same RT server. The problem I am running into right now is that
> when someone in one queue system goes to assign ownership of a ticke
On Mon, Dec 21, 2009 at 04:59:07PM -0500, Kevin Falcone wrote:
> On Mon, Dec 21, 2009 at 03:38:45PM -0600, Kenneth Marshall wrote:
> > Does anyone have a recipe to restrict the ticket Owner dropdown
> > box to the members in a group? By default, it looks like all
> > privil
Does anyone have a recipe to restrict the ticket Owner dropdown
box to the members in a group? By default, it looks like all
privileged users are in the dropdown and for the queues in
question, only members of a particular group can own tickets
so just seeing the pre-trimmed list would really help.
On Mon, Dec 21, 2009 at 03:37:01PM +0100, Jeroen Baten wrote:
> Hi,
>
> I have 2 probably very simple questions:
>
> question 1:
> ===
> I have a basic auth working with autocreate users.
> The usernames are without domainname. It works, I'm happy.
>
> I have a form that does ticket crea
On Fri, Dec 11, 2009 at 01:37:56PM +0530, Jignesh Parmar wrote:
> Hi
>
> I have a setup where RT is installed in specific server with it's own email
> system.
> And we have setup mails in such a way that my corporate group email id has
> one additional email as RT's email id, so the ticket is get
FYI,
To any users of the UseSQLForACLChecks option, we noticed
a problem with that option and the graph/chart functions
in our RT 3.4.5 instance using a PostgreSQL 8.4.1 backend.
If the user in question had SuperUser rights, the results
from the ticket search matched the count of results in the
gr
Dear RT developers,
I have been investigating a problem with the automatic account
creation process. I have been getting "could not load user"
errors when internal users where trying to test from their
external E-mail accounts to verify functionality. The upshot
of my investigation is that the sch
On Sun, Dec 06, 2009 at 11:12:56PM +1300, Aaron Guise wrote:
> Hi,
>
> Just updated to RT 3.8.6, all looks well but on rt 3.8.0 all users were
> listed in select box and transaction history as username i.e aguise for
> myself. RT 3.8.6 is displaying the full name (Aaron Guise) . Our users
> ar
On Fri, Dec 04, 2009 at 10:09:49AM -0700, Randy Smith wrote:
> Kenneth Marshall wrote:
> > On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote:
> >> Greetings,
> >>
> >> I want to create a printable report that lists open tickets in a queue
> >&
On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote:
> Greetings,
>
> I want to create a printable report that lists open tickets in a queue
> that includes requester details including phone and address.
>
> Is there a way to do that with the query builder or do I have to whip
> out my pe
On Fri, Nov 20, 2009 at 04:14:52PM +, Dominic Hargreaves wrote:
> On Fri, Nov 20, 2009 at 08:02:46AM -0600, Kenneth Marshall wrote:
> > On Fri, Nov 20, 2009 at 11:41:50AM +, Dominic Hargreaves wrote:
> > > I'm migrating from an RT 2 install to an RT 3.8 instal
On Fri, Nov 20, 2009 at 11:41:50AM +, Dominic Hargreaves wrote:
> I'm migrating from an RT 2 install to an RT 3.8 install with around
> 170 privileged users (and around 90,000 total users).
>
> I've done some initial testing with RT 3.8.6 and have observed
> that building the list of privilege
On Tue, Nov 10, 2009 at 02:05:40PM -0500, Waller, Bradley wrote:
> I have been looking all over the net and can't find an answer. Here is
> what my problem is: When I do a search I want the results to include
> the Requestors Address1 field, but cannot figure out how to make it
> display. I figure
On Wed, Nov 04, 2009 at 03:19:44PM +0530, Varun wrote:
> Hello All
>
>
>
> Yesterday I have upgraded from 3.6.3 to 3.8.5 all has works well. But I m
> facing a strange problem for e.g. I have logged with root user and all
> operations works fine but when I logged in with other user after loggin
On Sat, Oct 31, 2009 at 11:21:08AM +, Justin Hayes wrote:
> I've just upgraded to 3.8.4 and as part of that I've enabled
> UseSQLForACLChecks
>
> RT_SiteConfig.pm:Set($UseSQLForACLChecks, 1);
>
> However this really slows down load of the homepage. For example with
> my default layout loa
You need all of the plugins listed on the same line, not two
separate lines.
Ken
On Tue, Oct 13, 2009 at 07:58:06PM +0300, Jac Gubbels wrote:
> Hi,
>
> I am having trouble running two plugins at the same time. Probably i am
> missing something stupid. Here is a snipped of my RT_SiteConfig.pm.
>
On Fri, Oct 09, 2009 at 09:27:15AM -0400, Kevin Falcone wrote:
> On Thu, Oct 08, 2009 at 11:12:11PM -0500, Robert Eden wrote:
> > On 10/8/2009 9:02 AM, Kevin Falcone wrote:
> > > On Wed, Oct 07, 2009 at 11:24:50PM -0500, Robert Eden wrote:
> > >
> > >> Howdy All.
> > >>
> > >> We work with a ven
This is the approach we use. We did make a custom field called
send resolve notice that is set to yes initially and then to
no after the resolve notice is sent. Then the second resolve
does not send an E-mail. We may eventually add a one-click
resolve button to just change the status but it has not
Todd,
Checking the MySQL logs would help. One MySQL configuration parameter
that seems to cause behavior of this type is the connection timeout,
maybe it should be larger or the behavior disabled? Just an idea.
Cheers,
Ken
On Mon, Sep 28, 2009 at 03:23:53PM -0400, Todd Chapman wrote:
> All,
>
>
On Fri, Aug 21, 2009 at 11:19:12AM -0400, Jerrad Pierce wrote:
> > One reason is that certain scip actions can be based on the settings
> > of particular fields. So you need to first set one field and then
> > another to produce the correct action. One field we have is whether
> > or not to send E-
On Fri, Aug 21, 2009 at 10:54:10AM +1000, gor...@cryologic.com wrote:
> I know this has been mentioned before but I haven't been able to find in
> the lists the reason for this small, possible inconsistency.
>
> When you "Update" a ticket after adding a comment the modified ticket is
> displayed
On Thu, Aug 20, 2009 at 11:48:13AM -0700, Nick Kartsioukas wrote:
> I'm running a few instances of RT on a Debian 5.0 box, Apache 2.2.9,
> fastcgi 2.4.6, RT 3.8.2. I'm noticing the mason_handler.fcgi processes
> are taking up quite a bit of memory. One RT instance's processes are
> using ~35 megs
On Wed, Aug 19, 2009 at 05:12:34PM -0400, Jerrad Pierce wrote:
> > I will add a second to the do not use queue name camp. It also gets
> > very ugly if a ticket changes queues. Maybe your setup is so simple
> > that you only have a single queue now and forever, but if so, is
> > it really going to
On Wed, Aug 19, 2009 at 09:42:57PM +0200, Emmanuel Lacour wrote:
> On Wed, Aug 19, 2009 at 11:45:45AM -0700, spark wrote:
> > Hello all,
> > New RT user here. Everything is up and running great, and we're testing
> > the system for a possible enterprise deployment.
> >
> > One user has a request
On Wed, Aug 19, 2009 at 08:55:26AM -0700, Ken Crocker wrote:
> Jerrad, Ken,
>
> So, do I have to install these modules in a certain order? RT, RTFM, RTIR,
> etc? thanks.
>
> Kenn
> LBNL
>
RT should be installed first, then add the rest.
Ken
> On 8/18/2009 12:35 PM, Jerrad Pierce wrote:
>>> Jerra
No. You download it separately.
Ken
On Tue, Aug 18, 2009 at 11:07:53AM -0700, Ken Crocker wrote:
> Jerrad,
>
> Is the new RTFM 2.4.2 part of the RT 3.8.4 download?
>
> Kenn
> LBNL
>
> On 8/18/2009 9:40 AM, Jerrad Pierce wrote:
> > --with-foo= are for specifying the (non-standard) locales of RT
On Mon, Aug 17, 2009 at 02:38:59PM -0700, Ken Crocker wrote:
> Nathan,
>
> This is certainly a conundrum. The only thing I can think of is that there
> is some configuration setting that causes an automatic re-set OR some
> setting that removes certain settings when RT is re-started. Something li
On Thu, Aug 06, 2009 at 09:30:33AM -0400, Andrew Libby wrote:
>
> I'm considering the RT Essentials book, though noticed it's
> publication date is in 2005. Thats almost 4 years old.
> I've been using RT about that long and I fear it's changed
> enough that the essentials book is not as relevant
On Tue, Aug 04, 2009 at 08:57:58AM -0700, Joel Hartshorn wrote:
> I had the same issue and found no help. I did see the offer for "paid"
> services, which seems to condradict the idea that you can at least install
> the software.
>
> I personally had to crack open each file and examine the failur
On Sun, Aug 02, 2009 at 02:09:39AM -0700, Sean wrote:
> Hi,
>
> Not sure what/where the appropriate place is for an RFE, just thought I'd
> suggest it while im thinking of it.
>
> I'd like to suggest a way to implement a .. for lack of better terminology, a
> "ticket flow" so - for example - Us
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