Re: [rt-users] Help with rt-email-digest: not found

Hi Landon Thank you for answering. Yes RT is installed in /opt/rt4. I can see rt-email-digest in /opt/rt4/sbin/rt-email-digest but not in /usr/sbin. In crontab i changed the value to from /user/sbin/rt-email-digest to /opt/rt4/sbin/rt-email-digest but doesn’t seem to help. If you mean /bin/sh

Re: [rt-users] Help with rt-email-digest: not found

On Feb 4, 2017, at 3:23 AM, Martin Petersson > wrote: Hello, I receive these emails everyday, why is it not found? The subject: Cron /usr/sbin/rt-email-digest -m daily and the body: /bin/sh: 1: /usr/sbin/rt-email-digest: not found How do

[rt-users] Help with rt-email-digest: not found

Hello, I receive these emails everyday, why is it not found? The subject: Cron /usr/sbin/rt-email-digest -m daily and the body: /bin/sh: 1: /usr/sbin/rt-email-digest: not found How do i get it running so it sends the digest emails? Martin Petersson IT-Konsult +46 (0)522 980

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

On Tue, 23 Aug 2016 13:21:20 +0200 Claes Merin wrote: > I beg to differ about the attachments table, in our setup we rely on > customfields and there parameters. We have quite a few tickets that does > not have any attachments. > If you do not write anything in the message

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

I beg to differ about the attachments table, in our setup we rely on customfields and there parameters. We have quite a few tickets that does not have any attachments. If you do not write anything in the message body when you create a ticket (through web-ui or REST), there will be no attachment

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

On Fri, 19 Aug 2016 16:35:07 +0200 Claes Merin wrote: > We are using sphinx (since last night) for FTS searches. > > Setup is as described in this excellent guide: > > http://blog.christosoft.de/2016/07/rt4-request-tracker4-fulltext-search-sphinx-debian-jessie/ Is there a

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

We are using sphinx (since last night) for FTS searches. Setup is as described in this excellent guide: http://blog.christosoft.de/2016/07/rt4-request-tracker4-fulltext-search-sphinx-debian-jessie/ We also ran in to the problem described here, and I was thinking if one could resolve it by

Re: [rt-users] help

To: it_st...@telenet.be Cc: Nagraj Arya; rt-users@lists.bestpractical.com Subject: Re: [rt-users] help The system is all in Perl, so this should be do-able by modifying the code in the various templates in $PREFIX/html. I would also strongly recommend that if you do changes, a) first do them

Re: [rt-users] help

ng awsome! > > From: "Nagraj Arya" <nagraj.a...@ericsson.com> > To: rt-users@lists.bestpractical.com > Sent: Tuesday, July 5, 2016 6:55:39 PM > Subject: Re: [rt-users] help > > Can Anyone Help? > > > From: rt-devel [mailto:rt-devel-boun...@lists.bestprac

Re: [rt-users] help

this would be something awsome! - Original Message - From: "Nagraj Arya" <nagraj.a...@ericsson.com> To: rt-users@lists.bestpractical.com Sent: Tuesday, July 5, 2016 6:55:39 PM Subject: Re: [rt-users] help Can Anyone Help? From: rt-devel [mail

Re: [rt-users] help

Can Anyone Help? From: rt-devel [mailto:rt-devel-boun...@lists.bestpractical.com] On Behalf Of Nagraj Arya Sent: Thursday, June 30, 2016 8:01 AM To: rt-de...@lists.bestpractical.com; rt-users@lists.bestpractical.com Subject: [rt-devel] help Hi, I am new to RT so your help is really

Re: [rt-users] help

Can Anyone Help? From: Nagraj Arya Sent: Thursday, June 30, 2016 8:02 AM To: 'rt-de...@lists.bestpractical.com'; 'rt-users@lists.bestpractical.com' Subject: help Hi, I am new to RT so your help is really appreciated. We are trying to see if we can create a dashboard and add a field which shows

Re: [rt-users] Help . RT do not allow unprivileged users to attach images when create ticket s

On Sun, May 15, 2016 at 3:52 PM, yugi mind wrote: > >> No dia 15/05/2016, às 11:02, yugi mind escreveu: >> >> Hi >> >> Hi would like to understand how to allow unprivileged users to attach one >> image when create a ticket ? >> I am using the

Re: [rt-users] Help . RT do not allow unprivileged users to attach images when create ticket s

> No dia 15/05/2016, às 11:02, yugi mind escreveu: > > Hi > > Hi would like to understand how to allow unprivileged users to attach one > image when create a ticket ? > I am using the latest release 4.4.0, for what i saw privilege users can > reply images in ticket

[rt-users] Help . RT do not allow unprivileged users to attach images when create ticket s

Hi Hi would like to understand how to allow unprivileged users to attach one image when create a ticket ? I am using the latest release 4.4.0, for what i saw privilege users can reply images in ticket when create or reply but the customers seems that they are not allowed ??? Can anyone help

Re: [rt-users] Help with a template

On Wed, Dec 2, 2015 at 9:35 AM, Joe Kirby wrote: > Matt > > I appreciate the suggestion however as a non-perl programmer I am not able > to transition this to my template Sure. > I was hoping to have some command that would replace this line in the > template so the child ticket

Re: [rt-users] Help with a template

Matt I appreciate the suggestion however as a non-perl programmer I am not able to transition this to my template I was hoping to have some command that would replace this line in the template so the child ticket could receive all the values from the parent as I am creating this dynamical

Re: [rt-users] Help with a template

Thank you so much!!! This worked great I really do appreciate it. Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu > On Dec 2,

Re: [rt-users] Help with a template

Hi Joe, This is a guess - as we don't make use of creating child tickets with templates. Replace the line, "ITNM-Topic: {$Tickets{'TOP'}->CustomFieldValuesAsString('ITNM-Topic’)}" with the following: { my $cf = $Tickets{TOP}->LoadCustomFieldByIdentifier('ITNM-Topic'); my $topics =

Re: [rt-users] Help with a template

Thanks Matt When I do this ITNM-Topic: {$Tickets{'TOP'}->CustomFieldValuesAsString('ITNM-Topic’)} I still just get the first 1 in the list for the child ticket. It show fine in the parent ticket of course but is not transferring down to the child. I am on 4.2.11 I appreciate your quick

[rt-users] Help with a template

I have a need to create a child ticket and pass on the values for a shared custom field. This works fine when passing a field which is limited to 1 value however I now have a multi-value custom field and I cannot find any examples of how to pass the secondary values if they exist. Here is my

Re: [rt-users] Help with a template

On Tue, Dec 1, 2015 at 4:21 PM, Joe Kirby wrote: > I have a need to create a child ticket and pass on the values for a shared > custom field. > > This works fine when passing a field which is limited to 1 value however I > now have a multi-value custom field and I cannot find any

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

On Wed, Oct 07, 2015 at 04:23:02PM -0500, k...@rice.edu wrote: > It looks like you should be able to change the following function in > lib/RT/Search/Simple.pm: [snip] RT 4.2.10 made the change to only search the Content field, and not also the Subject field, intentionally; see the commit the did

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

On Wed, Oct 07, 2015 at 02:51:16PM -0400, Al Joslin wrote: > I am running 4.2.11 > > I have install mariadb 10.0 > > I have enabled native mySQL full text search > > It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from > the Simple Search box, but not both? > > If I

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

On Wed, Oct 07, 2015 at 02:51:16PM -0400, Al Joslin wrote: > I am running 4.2.11 > > I have install mariadb 10.0 > > I have enabled native mySQL full text search > > It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from > the Simple Search box, but not both? > > If I

Re: [rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

On Wed, Oct 7, 2015 at 1:51 PM, Al Joslin wrote: > I also have a custom field my users insisted on that will carry text — can I > index and search more than one table (attachments) ? Current RT does not support full text searching (FTS) on CFs. I remember conversing

[rt-users] Help! I enabled Full Text search and now Simple search won't look at Subjects !!

I am running 4.2.11 I have install mariadb 10.0 I have enabled native mySQL full text search It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from the Simple Search box, but not both? If I disable the full text from the RT_Site_config then the simple search box

[rt-users] Help! I can have Full Text -or- Subject from the Simple Search box, but not both?

I am running 4.2.11 I have install mariadb 10.0 I have enabled native mySQL full text search It works fine - EXCEPT: it seems that I can have Full Text -or- Subject from the Simple Search box, but not both? If I disable the full text from the RT_Site_config then the simple search box

Re: [rt-users] Help with Scrip for child / dependent tickets

Hi, this is what we use: my $deps = $self-TicketObj-DependedOnBy; while( my $link = $deps-Next ) { next unless $link-BaseURI-IsLocal; my $dep = $link-BaseObj; next if $dep-QueueObj-IsInactiveStatus($dep-Status); $dep-SetStatus('open') unless $dep-HasUnresolvedDependencies; }

Re: [rt-users] Help with Scrip for child / dependent tickets

Hi Chris, Thanks for the pointer; I will update the scrip accordingly. Thanks, Jon - Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone: 01904 727600 Fax: 01904 728150 Website:

Re: [rt-users] Help with Scrip for child / dependent tickets

Hi Jon, I had a similar requirement I suppose. I had an original (Parent) ticket and this ticket has two dependent tickets at a certain stage before proceeding down the rest of the workflow. I achieved this requirement by having a scrip running when the dependent tickets are completed to

[rt-users] Help with Scrip for child / dependent tickets

Hi there, We are wanting to have a scrip run on our queues which will move a ticket back to the open state if all of its child and dependent tickets are closed (resolved, rejected or deleted). I have found Ruslan's scrip which opens a ticket once all of its child tickets are closed here on

Re: [rt-users] Help in debugging

for debugging? regards Danny From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Guadagnino Cristiano Sent: Wednesday, January 28, 2015 11:09 AM To: Alex Peters Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help in debugging Thank you Alex. At last, I

Re: [rt-users] Help in debugging

...@creval.itmailto:guadagnino.cristi...@creval.it Cc: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] Help in debugging I'd probably try to discover more by enabling debug logging first. I think in my case, eval-related things are usually to do with scrips

Re: [rt-users] Help in debugging

@lists.bestpractical.com Oggetto: Re: [rt-users] Help in debugging Hi, we have the same problem here - lot's of plugins and scripts - and some eval-message like Jan 26 10:49:10 artee3 RT4: [23122] Use of uninitialized value in string eq at (eval 3414) line 23. Jan 26 10:49:11 artee3 RT4: [23122] Use

Re: [rt-users] Help in debugging

I'd probably try to discover more by enabling debug logging first. I think in my case, eval-related things are usually to do with scrips or templates. I don't think any of mine are 829 lines long though, as your warning suggests. On 28 Jan 2015 2:47 am, Guadagnino Cristiano

[rt-users] Help in debugging

Hi all, if I have a row like this in the log: [26226] [Tue Jan 27 15:20:19 2015] [warning]: Use of uninitialized value in string eq at (eval 829) line 1. ((eval 829):1) how do I know which is the object involved? Thank you in advance. Cris

Re: [rt-users] Help with Templates

Simply copy everything between (and including) the outermost curly braces in the location where you'd like a comma-separated list of ticket numbers to appear. Basically any curly brace construct will be replaced with something else when the template is evaluated. On 17 December 2014 at 18:36,

Re: [rt-users] Help with Templates

-- Regards Thomas Fra: Alex Peters [mailto:a...@peters.net] Sendt: 17. desember 2014 11:57 Til: Thomas Westlund Kopi: rt-users@lists.bestpractical.com Emne: Re: [rt-users] Help with Templates Simply copy everything between (and including) the outermost curly braces in the location where you'd like

Re: [rt-users] Help with Templates

. desember 2014 11:57 *Til:* Thomas Westlund *Kopi:* rt-users@lists.bestpractical.com *Emne:* Re: [rt-users] Help with Templates Simply copy everything between (and including) the outermost curly braces in the location where you'd like a comma-separated list of ticket numbers to appear

Re: [rt-users] Help with Templates

-users@lists.bestpractical.com' Emne: SV: [rt-users] Help with Templates Hi, There seems to be an error in the code: This is my complete template === CUT HERE == Subject: Ordrestatus: { $Ticket-SubjectTag } Hei, Her kommer ditt tilbud. Vennligst behold

Re: [rt-users] Help with Templates

Westlund Kopi: rt-users@lists.bestpractical.com Emne: Re: [rt-users] Help with Templates Sorry, there's a missing closing bracket on the return line. It should be this: return join(q{, }, map { #$_ } sort @refers_to_ids); On 17 December 2014 at 22:38, Thomas Westlund tho...@westlund.no

Re: [rt-users] Help with Templates

@lists.bestpractical.com *Emne:* Re: [rt-users] Help with Templates Sorry, there's a missing closing bracket on the return line. It should be this: return join(q{, }, map { #$_ } sort @refers_to_ids); On 17 December 2014 at 22:38, Thomas Westlund tho...@westlund.no wrote: Hi, There seems

Re: [rt-users] Help with Templates

. desember 2014 12:42 Til: Thomas Westlund Kopi: rt-users@lists.bestpractical.com mailto:rt-users@lists.bestpractical.com Emne: Re: [rt-users] Help with Templates Sorry, there's a missing closing bracket on the return line. It should be this: return join(q{, }, map { #$_ } sort

Re: [rt-users] Help with Templates

: 17. desember 2014 12:59 Til: Thomas Westlund Kopi: rt-users@lists.bestpractical.com Emne: Re: [rt-users] Help with Templates I personally don't have experience with assets, but hopefully someone else on the list can assist you with modifying that code to list assets (or give you code to list

[rt-users] Help with Templates

Hi, I want to display the ID of related Tickets in my template I tried using this {$Ticket-RefersTo} But that just returns RT::Links=HASH(0x7f6dc46f7d20) How can I expand this to the ID of the related object? Regards -- Thomas

Re: [rt-users] Help with Templates

You're getting an RT::Links instance, which is an iterator. I've used something like this with success: Related ticket IDs: { my @refers_to_ids; my $refers_to = $Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless $link-BaseURI-IsLocal; # skip over non-ticket links

Re: [rt-users] Help with Templates

Hi, Thanks for your reply I'm fairly new RT an my perl skills at not to good either. How would I go about outputting this in a template? -- Thomas On 17. des. 2014, at 00.28, Alex Peters a...@peters.net wrote: You're getting an RT::Links instance, which is an iterator. I've used

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP

On Mon, Oct 06, 2014 at 02:34:40PM -0400, William Clarke wrote: RT 4.2.7 and RT-Authen-ExternalAuth-0.23 0.23 or 0.23_01 the dev release? Your log points to line 491 [29370] [Mon Oct  6 18:20:02 2014] [error]: Couldn't create user wclarke: Could not set user info

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP

Ouch, I apologize I missed that. I was initially using .23 release but then later installed the latest dev .23_01 in hopes all my problems would vanish. Well just reinstalled .23 just now and the logs I'm seeing might be a little more interesting to us all. Oh and it really helps when I add

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP

On Tue, Oct 07, 2014 at 11:46:57AM -0400, William Clarke wrote: Ouch, I apologize I missed that. I was initially using .23 release but then later installed the latest dev .23_01 in hopes all my problems would vanish. Well just reinstalled .23 just now and the logs I'm seeing might be a little

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP

Kevin, I just reinstalled .23_01 - Double-checked that it was infact ExternalAuth.pm .23_01 and yes, it is still working. Here are logs from a successful login and thanks again: [3696] [Tue Oct 7 16:33:47 2014] [debug]: Attempting to use external auth service: My_LDAP

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP

On Fri, Oct 03, 2014 at 01:50:54PM -0400, William Clarke wrote: A little more info after checking rt4 logs: Oct  3 10:20:16 rtracker6 RT: [16022] RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: , EmailAddress: , Gecos: wclarke, Name: wclarke, Privileged: Oct  3 10:20:16

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP

...@bestpractical.com To:rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP Message-ID:20141006155142.gj2...@jibsheet.com Content-Type: text/plain; charset=iso-8859-1 On Fri, Oct 03, 2014 at 01:50:54PM -0400, William Clarke wrote: A little more

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP

Sorry, I sent that a little prematurely. RT shows your username or password is incorrect : ( On 10/3/2014 10:58 AM, William Clarke wrote: Hi all, CentOS6.5 \ Apache 2.2.15 \ Perl 5.18.2 \ MariaDB 5.5.39 I followed these instructions for my RT build:

[rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP

Hi all, CentOS6.5 \ Apache 2.2.15 \ Perl 5.18.2 \ MariaDB 5.5.39 I followed these instructions for my RT build: http://binarynature.blogspot.pt/2013/05/install-request-tracker-4.html I'm very new to RT. I've read up what I could find on CPAN, wiki and Google and I'm not quite sure which way

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP

A little more info after checking rt4 logs: Oct 3 10:20:16 rtracker6 RT: [16022] RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: , EmailAddress: , Gecos: wclarke, Name: wclarke, Privileged: Oct 3 10:20:16 rtracker6 RT: [16022] Couldn't create user wclarke: Could not set

[rt-users] Help with building Graphs

Hello all I am trying to create some custom graphs. The issue I am have is getting the data in the right format for GD:Graph Using data dumper I can see that I am getting the correct data. Per GD::Graph when I pass the data object to GD::Graph it is in an invalid format. In the code I use

Re: [rt-users] Help with building Graphs

Looking at your code, it seems that the two data structures would be completely different. The example data in @data2 consists of two array references: one for labels and one for values. Essentially, it's a 2D matrix. Your @data array would just directly contain values not wrapped within an

[rt-users] Help please ActivityReport extension doesn't work

Help please. Suddenly my Extension ActivityReport stop working. I'm getting: An internal RT error has occurred. Your administrator can find more details in RT's log files. My log file: [24927] [Sat Sep 6 05:27:11 2014] [error]: read_file: could not open file

[rt-users] Help!! RT::Authen::ExternalAuth -- can't create Privileged users

I installed and configured: RT::Authen::ExternalAuth I've got the login via LDAP working ok -- but it won't create Privileged users I had to turn on: AutoCreateNonExternalUsers -- which seemed odd as I want to create only those users who are SUCCESSFULLY authenticated via LDAP

Re: [rt-users] Help!! RT::Authen::ExternalAuth -- can't create Privileged users

On Wed, Sep 03, 2014 at 11:45:06AM -0400, Al Joslin wrote: I installed and configured: RT::Authen::ExternalAuth I've got the login via LDAP working ok -- but it won't create Privileged users I had to turn on: AutoCreateNonExternalUsers -- which seemed odd as I want to create

[rt-users] help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 4.2.6)

I've an odd situation here, and I'm sure I've missed something very basic... I've installed RT twice now, once over Ubuntu and again over CentOS, and root can add users but not change his (Enoch's) password None of the users, all granted the ModifySelf option, can change their passwords

Re: [rt-users] help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 4.2.6)

when logged in as root I can change other users' passwords and the confirmation message says: password changed Still, when trying to change my own password -- it will not change (and the message says Auth Token Changed) confounding... al; On Aug 16, 2014, at 6:33 AM, Al

[rt-users] Help with setting RT Due Date

Message: 9 Date: Thu, 17 Jul 2014 00:57:44 +1000 From: Alex Peters a...@peters.net To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help with setting RT Due Date Message-ID: CAFdkmpscs5-5r=v+3utiowaz10wtdupb6rnwyjdhvt8uemm

Re: [rt-users] Help with setting RT Due Date

2014 00:45, Alex Peters a...@peters.net wrote: -- Forwarded message -- From: Joe Kirby ki...@umbc.edu Date: 16 July 2014 21:24 Subject: Re: [rt-users] Help with setting RT Due Date To: Alex Peters a...@peters.net Thank you. I had forgotten that but in the end I still have

[rt-users] Help with setting RT Due Date

I have a need to prompt the user for the desired need by date at ticket creation. I did not see how to use the RT due date so I created a field called Need-By-Date and set it up as Mandatory and Select Date. I need to set the RT Due Date to this value and I keep getting errors of various

Re: [rt-users] Help with Unlabeled Buttons

...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, June 27, 2014 6:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help with Unlabeled Buttons On Fri, Jun 27, 2014 at 08:20:30PM +, Keith Creasy wrote: The buttons appear in several places but one example is the screen

Re: [rt-users] Help with Unlabeled Buttons

Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, June 27, 2014 6:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help with Unlabeled Buttons On Fri, Jun 27, 2014 at 08:20:30PM +, Keith Creasy wrote

Re: [rt-users] Help with Unlabeled Buttons

] On Behalf Of Kevin Falcone Sent: Friday, June 27, 2014 6:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help with Unlabeled Buttons On Fri, Jun 27, 2014 at 08:20:30PM +, Keith Creasy wrote: The buttons appear in several places but one example is the screen where

Re: [rt-users] Help with Unlabeled Buttons

No, I am not. This is probably what's happening. Thanks. Keith -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Monday, June 30, 2014 5:28 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Help

[rt-users] Help with Unlabeled Buttons

Hello. RT 4.2.3 has some unlabeled buttons. We have several users who access the interface with a screen reader (for blind users) and these buttons are simply identified as button rather than something more meaningful. I think they are mostly arrow icons. One place they appear is in the search

Re: [rt-users] Help with Unlabeled Buttons

On Fri, Jun 27, 2014 at 04:48:38PM +, Keith Creasy wrote: RT 4.2.3 has some unlabeled buttons. We have several users who access the interface with a screen reader (for blind users) and these buttons are simply identified as “button” rather than something more meaningful. I think they are

Re: [rt-users] Help with Unlabeled Buttons

: [rt-users] Help with Unlabeled Buttons On Fri, Jun 27, 2014 at 04:48:38PM +, Keith Creasy wrote: RT 4.2.3 has some unlabeled buttons. We have several users who access the interface with a screen reader (for blind users) and these buttons are simply identified as “button” rather than

Re: [rt-users] Help with Unlabeled Buttons

On Fri, Jun 27, 2014 at 08:20:30PM +, Keith Creasy wrote: The buttons appear in several places but one example is the screen where you modify the content of a dashboard. The buttons to add a search for example I think is a right-pointing arrow. There are also up and down arrows that I

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

On 06/20/2014 07:16 PM, Lists wrote: When I run this against the database I am trying to upgrade, I get: mysql select count(*) from Attributes; +--+ | count(*) | +--+ | 1831962 | +--+ 1 row in set (2.50 sec) mysql select count(*) from Attributes where Name =

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

Thanks for the info Alex, I appreciate it and will give it a try. Dave On 6/23/2014 11:29 AM, Alex Vandiver wrote: On 06/20/2014 07:16 PM, Lists wrote: When I run this against the database I am trying to upgrade, I get: mysql select count(*) from Attributes; +--+ | count(*) |

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

On 06/19/2014 03:24 PM, Lists wrote: [snip] Please keep all replies on-list. I will try the upgrade-database again. The script did not report any additional information other than it was killed. The precise error is important, as is the location in the upgrade process where it was reported.

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

The make upgrade-database process runs for a short while and this is what I get from the command line. Proceed [y/N]:y Processing 3.8.2 Now inserting data. [25360] [Fri Jun 20 15:49:26 2014] [warning]: Going to add [OLD] prefix to all templates in approvals queue. If you have never used

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

On Fri, Jun 20, 2014 at 12:26:11PM -0500, Lists wrote: The make upgrade-database process runs for a short while and this is what I get from the command line. Proceed [y/N]:y Processing 3.8.2 Now inserting data. [25360] [Fri Jun 20 15:49:26 2014] [warning]: Going to add [OLD] prefix to

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

On 6/20/2014 2:39 PM, Kevin Falcone wrote: On Fri, Jun 20, 2014 at 12:26:11PM -0500, Lists wrote: The make upgrade-database process runs for a short while and this is what I get from the command line. Proceed [y/N]:y Processing 3.8.2 Now inserting data. [25360] [Fri Jun 20 15:49:26 2014]

Re: [rt-users] help: using RT with a gmail acct

I have fetchmail sucking in emails from gmail, and pushing that to rt-mailgate. it's pretty easy to setup. Install fetchmail, get it running as per it's instructions and config it something like this poll imap.gmail.com proto imap port 993: username youracco...@gmail.com password yourpass ssl

[rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

Hi, As I have posted recently, I am working on upgrading our current production RT 3.8.1 to RT 4.2.5 I have a working copy of RT 3.8.1 on my test server including a copy of our current production database which is over 18 gig of old data. I have imported this database into RT 4 and when I

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

http://requesttracker.wikia.com/wiki/Shredder -- Later, Darin On Thu, Jun 19, 2014 at 12:56 PM, Lists li...@lolling.org wrote: Hi, As I have posted recently, I am working on upgrading our current production RT 3.8.1 to RT 4.2.5 I have a working copy of RT 3.8.1 on my test server including

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

On 06/19/2014 12:56 PM, Lists wrote: I have a working copy of RT 3.8.1 on my test server including a copy of our current production database which is over 18 gig of old data. I have imported this database into RT 4 and when I run make upgrade-database against the RT4 database, it runs a while

[rt-users] help: using RT with a gmail acct

Hi All, I've managed to get RT to send emails using a gmail account, but now I'm trying to get it to read emails. If understand this [email/mta/mua/etc] all correctly then I have to have my own mta (as described here: http://www.spencerstirling.com/computergeek/email.html) so

Re: [rt-users] help: using RT with a gmail acct

On Tue, Jun 17, 2014 at 11:11:35AM -0400, Al Joslin wrote: RT will not go out and read a mailbox -- is this correct? RT contains neither an MTA nor a MUA. It hands mail off to an MTA to be delivered. It expects you to invoke rt-mailgate with mail, whether than be via an MTA, or in your case, via

[rt-users] Help Resolving Incorrect Ticket Merging

Hello everyone, First of all, yes, I'm totally aware of the big glaring warning that clearly states Warning: merging is a non-reversible action! Enter a single ticket number to be merged into. And yes, I'm about to go overboard on very explicit security permissions for my guys. However, I'm now

Re: [rt-users] Help Resolving Incorrect Ticket Merging

On 05/16/2014 05:08 PM, Sean Snell wrote: However, I'm now facing a stupid situation all thanks to an intern who thought he'd problem solve himself, and he accidentally merged a sub-ticket of an ongoing case that is completely unrelated to what he was trying to do. Now, I have a simple ticket

[rt-users] Help adding accessibility features to the RT HTML interface

Hi. In our department we have several blind users. I'd like to add accessibility features; shortcut keys, WAI ARIA regions, headings, etc. to the RT web interface. Surely this is documented somewhere. Can someone please point me to how one customizes the HTML used for the RT interface? Thank

[rt-users] Help with Active Directory Auth on 4.2.2

Hi, I need some help from you whom have already Request Tracker with Active Directory! After struggle for some days trying to authenticate Active Directory users with the External Auth module I bring you my Apache Log and configuration of the Plugin. May someone help me with advices??? I

Re: [rt-users] Help with Active Directory Auth on 4.2.2

...@lists.bestpractical.com] On Behalf Of Diego Andrade Sent: Thursday, February 06, 2014 11:46 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Help with Active Directory Auth on 4.2.2 Hi, I need some help from you whom have already Request Tracker with Active Directory! After struggle for some days

[rt-users] Help rt 4.2.0 advanced search problem with persian customfields

Hi Sorry for my bad English I’m not native English speaker. I’ve upgraded rt from 3.8.8 to 4.2.0 and I’ve got a problem on advanced search. There is a custom field with Persian name in my queue that I want to add to my search terms and this errors occurs:  Wrong query, expecting a OPERATOR in

[rt-users] Help with mailgate after upgrade

Hi, I had a working RT 4.0.4 and did the upgrade to the new 4.2.0. Upgrade went fine after all the make testdeps/fixdeps/upgrade/upgrade-database but now the mailgate is broken! My system is a debian stable and the latest perl libraries from CPAN (installed with make fixdeps). When I try to open

Re: [rt-users] Help with mailgate after upgrade

On Fri, Nov 01, 2013 at 03:36:00PM -0200, Christian Lyra wrote: [14196] [Fri Nov 1 17:03:04 2013] [warning]: Use of uninitialized value $NewSubject in scalar chomp at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 1330. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1330) [14196]

Re: [rt-users] Help with mailgate after upgrade

Hi, I think you are right, but something has changed between versions. Digging a little further I found that fetchmail/procmail is adding a line like From rt Fri Nov 1 18:08:01 2013 at the top of the headers! It seems that this line was not parsed before but now it is and cause all that

[rt-users] Help: Steal ticket via API REST

Is possible to steal a ticket using the API REST? I’m writing a java program for reassign ticket. I have no problem to change owner (with api rest) of tickets owned by ‘nobody’ or by me, but for tickets owned by other user different to me, i must steal it first before reassing them to other

Re: [rt-users] Help: Steal ticket via API REST

Usually I do this by creating dedicated user for rest clients and adjusting it's rights in RT. Milan. On 10.10.2013, at 11:54, andrea bessi bessi.and...@hotmail.it wrote: Is possible to steal a ticket using the API REST? I’m writing a java program for reassign ticket. I have no problem to

Re: [rt-users] Help with SummaryByUsers extension

Thank you Kevin. So now that I added it via Edit, I'm getting "internal error" and it doesn't show up.The rt.log is empty. However, the /var/log/messages has this error message: Aug 2 09:01:32 rttrack RT: could not find component for path 'SummaryByUser'#012#012Stack:#012

Re: [rt-users] Help with GNATT RT Extension: Doesn't show up!

Thanks Nathan. Yes, I have cleared the Mason cache and the browser cache.Still, unfortunately, I don't see any option anywhere for the GNATT reports. Perhaps the GNATT extension is not compatible with RT 4.013? May I ask where the GNATT extension is supposed to show up in the GUI? Thank you-RSent

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