RE: 9.1.04 Upgrade freezes without error

[Gadgil, Abhijeet]

Hello Kevin, pl stay with JDK 1.8 or 8.0 [the way it is referred generally]
Compatibility matrix is available at 
https://docs.bmc.com/docs/itsm91/files/608490635/781014284/2/1513161242343/BMC_Remedy_AR_System_9_1_00_Compatibility_Matrix_Dec_2017.pdf


From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin M 
Candelaria
Sent: 18 December 2017 20:54
To: ARSList 
Subject: Re: 9.1.04 Upgrade freezes without error


Any Java version recommended for 9.1.04?

I am using 8u45




-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: 9.1.04 Upgrade freezes without error

[Gadgil, Abhijeet]

Kevin, can you run the logzipper and send the logs [to check inline with your 
comment around "just quits"]?

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin M 
Candelaria
Sent: 18 December 2017 05:50
To: ARSList 
Subject: Re: 9.1.04 Upgrade freezes without error


You guys aren't alone. I'm doing a 9.100 to 9.104. I have had to install itsm, 
SRM and slm 2x. First time the installer just quits with no logs or errors. The 
midtier keeps crashing for no reason on me and my. Midtier objects menu is 
saying things like remedy rule engine is a hidden object so email engine is 
running but not working. I'll address all that once everything is finally 
installed and upgraded.


Sent from my Verizon, Samsung Galaxy smartphone
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: 9.1.04 Upgrade freezes without error

[Gadgil, Abhijeet]

Last call that went out is SSI call. You said nothing seems to be happening on 
the server, if that is true best would be to take a thread dump of java process 
and checking if any locks are seen on database tables.
If you see that since the time you posted this, the installation has completed, 
pl send the logs using logzipper such that we can atleast check how much time 
did post upgrade tasks take.

Generally if you are doing an upgrade on a standalone server the post upgrade 
tasks should complete within 30 mins.

Regards,
Abhijeet


From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: 16 December 2017 20:08
To: ARSList 
Cc: Viswanathan, Murali 
Subject: 9.1.04 Upgrade freezes without error

Hello Listers,

we’re trying to upgrade from 7.6.04 to 9.1.04. After each attempt the installer 
stops in the post upgrade execution (see attachment) and silence for >1 hour. 
No updates in any of the log files Shall we wait, shall we stop. No one can 
tell not even BMC. Awesome job guys!

Last arsystem_install_log.txt entries:

27366   LOG EVENT {Description=[Skipping execution of SampleAppDEF stage group]}
27367 (Dec 16 2017 02:34:37.554 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27368   LOG EVENT {Description=[Skipping execution of TwitterDEF stage group]}
27369 (Dec 16 2017 02:34:37.554 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27370   LOG EVENT {Description=[Skipping execution of ServerAdmin stage group]}
27371 (Dec 16 2017 02:34:37.554 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27372   LOG EVENT {Description=[Skipping execution of ConfigCheck Plugin def 
stage group]}
27373 (Dec 16 2017 02:34:37.554 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27374   LOG EVENT {Description=[Skipping execution of WaitForRecache1 stage 
group]}
27375 (Dec 16 2017 02:34:37.554 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27376   LOG EVENT {Description=[Skipping execution of ImportSchemasDATA stage 
group]}
27377 (Dec 16 2017 02:34:37.555 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27378   LOG EVENT {Description=[Skipping execution of TwitterDATA stage group]}
27379 (Dec 16 2017 02:34:37.555 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27380   LOG EVENT {Description=[Skipping execution of Flashboard Import stage 
group]}
27381 (Dec 16 2017 02:34:37.555 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27382   LOG EVENT {Description=[Skipping execution of ReportLocaleEscalations 
stage group]}
27383 (Dec 16 2017 02:34:37.555 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27384   LOG EVENT {Description=[Skipping execution of 
RemoveActiveLinksNotRequiredFrom71 stage group]}
27385 (Dec 16 2017 02:34:37.555 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27386   LOG EVENT {Description=[Skipping execution of ARFeatureChangeState 
stage group]}
27387 (Dec 16 2017 02:34:37.555 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27388   LOG EVENT {Description=[Skipping execution of ARChangeSampleState stage 
group]}
27389 (Dec 16 2017 02:34:37.555 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27390   LOG EVENT {Description=[Skipping execution of RegisterARServer stage 
group]}
27391 (Dec 16 2017 02:34:37.555 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27392   LOG EVENT {Description=[Skipping execution of PublishingReports stage 
group]}
27393 (Dec 16 2017 02:34:37.555 PM 
+0100),INFO,com.bmc.smbu.install.common.rule.engine.StageGroup,
27394   LOG EVENT {Description=[Executing stage group [name=set 
AttachmentExceptionList,filters=[com.bmc.smbu.install.common.rule.engine.InstallMode@16ce8d58],stages=[[level=set
 AttachmentExceptionList,commands=[[a  
rguments=[subCommand=setsvrinfo,logDir=/appexec/bmc/ar/arsprodapp31spk,logName=ARServer-RIK_PostInstall,file=null,guid=null,mode=null,componentMask=null,propertyName=null,propertyStatus=null,serverInfoParamet
  er=401,serverInfoValue=AR System Publish Report(90104), AR System 
Resource Definitions(41103), UDM:Import(46093), UDM:ImportProcessor(46093), 
Data Visualization Definition(41054), Data Visualization Module(41  006), 
Data Visualization System Files(41024), Report(212), Report 
Definition(2010012), AR System Administration: Server Information(16356), AR 
System Administration: Server Information:Save Attachment(163  62), AR 
System User Central File(20020), Visualizer Module Images(42083), Visualizer 
Module Registration(42004), AR System Administration: Add Or Remove 
Licenses(15437), AR System License: Save Produse Attach  ment(16362), AR 
System Licenses(15437), AR System Licenses(15438), AR System Licenses 
Audit(15437), AR System Licenses Audit(15438), AR System Licenses 
Console(15437), AR System 

Re: What's the NextId?

[Gadgil, Abhijeet]

Rick, I do not think that is accurate.
Logically, if the block size is 100 then the server will access the DB once to 
retrieve the next block id every 100 records.  If it is 1, then the server goes 
to the DB for every record.
Later cannot be faster.

Further, to answer the original question, returning the next id in an API call 
would mean preventing creation of ids by anyone other than the caller until the 
id has actually been used -- otherwise the information might be obsolete before 
the client receives it. That is the reason for not exposing it via an API

Regards,
Abhijeet


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: 13 October 2017 02:12
To: arslist@ARSLIST.ORG
Subject: Re: What's the NextId?

**
Here's the skinny on that.  I got this from the engineer who built that 
feature, btw.

The problem was that system performance was being constricted around the action 
of getting the NextId for a record when multiple sources (say, Netcool and 
HPOV) were throwing tons of requests at the (Incident) form at the same time.  
The process of getting each Next Entry ID in individual DB calls was 
bottlenecking the process of creating the records.  So that's why BMC came up 
with a way to pre-allocate those in bulk, so that only every N times (whatever 
the number is set to) would an actual call to the DB to get Next IDs be 
necessary.  The transaction time to retrieve 1 or 100 wasn't much different, 
and those customers with multiple programs requiring many simultaneous record 
creations saw a marked performance increase.  It was, and is, a good feature 
add.

So (then a miracle occurs) and BMC announces that this particular corner case 
had a solution that everyone should benefit from, and announced that the number 
should be 100 for *all* customers.  I tested this back in 7.6.04 against a RH 
server, with settings at 1, 10, 100, and 1000, and found that performance was 
actually NEGATIVELY affected the higher the number was set.  It wasn't a huge 
difference (10%~), but it was a clear, repeatable one for which BMC's engineer 
had no explanation.  It is why I have always advocated that unless a customer 
has the specific set of circumstances that caused the feature to be beneficial, 
there is no real benefit to setting the number larger than 1.  And there are 
minor drawbacks to doing so, the current subject being one of them.

Every time I ask someone from BMC to justify a larger number to the average 
customer, they repeat the party line, unaware of the history behind the 
feature.  I will continue to tilt at this windmill until someone at BMC shows 
me some performance testing numbers that justify this setting for the entire 
customer base.
Rick

On Oct 12, 2017 13:30, "Thomas Miskiewicz" 
> wrote:
**
i.e. there is no hack to find out the nextID before it actually gets submitted?

Apart from that, I really don’t understand why BMC makes such a fuss around the 
nextID. Why can’t they just provide a special command GET-NEXTID?


Thomas


On Oct 12, 2017, at 10:26 PM, LJ LongWing 
> wrote:

**
There are no interfaces that I'm aware of to ask a specific server what the 
next id it will hand out for a specific form is

On Thu, Oct 12, 2017 at 2:14 PM, Thomas Miskiewicz 
> wrote:
Hello List,

with NextID Block size being set to 100 —>  is it possible the find out using 
the API which will be the next Request-ID that the server will assign to a 
request? Or what other options do I have to find out?


--Thomas

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Mongo DB & its role while upgrading to ITSM 8.1-> 9.1

[Gadgil, Abhijeet]

Abhishek, MongoDB is required to bring in social aspects of notifications with 
Smart IT / My IT.
At this time a relational database cannot be used in place of Mongo.
Once you have MongoDB setup, the documentation can guide next steps on having 
it prepped up to work with Smart IT / MyIT
Your current DB administrator should be able to get into the intricacies and 
help set it up

Abhijeet

-Original Message-
From: Abhishek Anand [abhi.masc...@gmail.com]
Received: Wednesday, 11 Oct 2017, 5:32PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: Re: Mongo DB & its role while upgrading to ITSM 8.1-> 9.1

Thanks for your prompt response.

But my query is that as MongoDB expertise is not present so how far we can go 
with that in addition to My IT/SmartIT & ITSM 9.1.
And how much stable is it ? Also is it working behind the FTS as well??

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

[Gadgil, Abhijeet]

Out of 24 AR Servers, one will be primary for which following steps will have 
to be done
For remainder 23 which are secondary servers with 9.1.03 parallel upgrades are 
supported, under 30 mins platform should get upgraded. Also none of the 23 
servers will hit the problem mentioned below because in case of secondary DB 
updates don't need to be done

Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: 11 October 2017 00:22
To: arslist@ARSLIST.ORG
Subject: Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

**

Wow.  24 ARSystem servers.  That is impressive.  All having the same issue too 
with the installers.  Good luck with that.


From: Action Request System discussion list(ARSList) 
<arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> on behalf of Gadgil, Abhijeet 
<abhijeet_gad...@bmc.com<mailto:abhijeet_gad...@bmc.com>>
Sent: Tuesday, October 10, 2017 1:03:33 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

**
Looked the logs that were mentioned at the start of this email thread.
We see a couple of issues within the logs and calling these out in reverse 
chronological order:

1.  SEVERE error regarding server not starting up - this is a result of 
database changes themselves not going thru correctly in the first place.

2.  While making database changes, there is a ORA-02437 error

a.   (Oct 06 2017 02:52:22.617 PM 
+0200),WARNING,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageUpgradeJDBCWriterErrorHandler,

  LOG EVENT {Description=[Failed to create primary key when running sql: ALTER 
TABLE ARADMIN.FILTER_PUSH ADD PRIMARY KEY ( filterId, actionIndex, fieldId, 
overlayGroup ).  Upgrade will continue, but upon completion database should be 
manually corrected to ensure product performs as designed.],Detail=[ORA-02437: 
cannot validate (ARADMIN.SYS_C0062062) - primary key violated

3.  Even with just this error, we would expect only some of the imports for 
FILTERs to fail. But, there are a lot many failures related to duplicate 
inserts.

Looking at the log in detail, we see that database changes didn't go through 
correctly. This is evident from the log of 
ARServerPriorToServerJDatabaseUpgradeTask class, really missing logs from this 
class tell us this class didn't go through and inserts are failing with index 
violation error.

Why did this class not execute - really either of the 2 conditions:

a.   Either the server being upgraded is secondary server - this is not the 
case and it's confirmed in the logs.

b.  Or it did not find "featureARServer" product ID and version in 
ARSystemInstalledConfiguration.xml that existed in the install directory before 
starting the upgrade - this seems to be true in this case as Thomas mentioned 
in the mail below "ARSystemInstalledConfiguration.xml didn't exist but it was 
created after the first failed installation. In there it says, server is NOT 
server group member. So does ar.conf".

We have seen similar issue in the past due to corrupt/incomplete or missing 
ARSystemInstalledConfiguration.xml file.
Now why this file does not exist before upgrade is the real root cause, which 
you can check based on audit enabled on OS.


Fix for this issue:

? Revert the system completely back to 8.1 clean state including 
database and file system.

? Ensure file system has correct ARSystemInstalledConfiguration.xml 
file with lines such as this:

o   

  
...

? Ensure there are no duplicates in FILTER_PUSH table. Use this query 
to find if there are duplicates before upgrade:

o   select filterId, actionIndex, fieldId, count(*) from filter_push group by 
filterId, actionIndex, fieldId having count(*) > 1

o   If above query finds duplicates, that needs to be fixed before starting the 
upgrade. Clearly there seem to be corrupt entries related to overlays of those 
filters. Don't see how it will happen via the product.


Then start upgrade with 9.1.03 and this time it should succeed once database is 
upgraded successfully.

Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: 10 October 2017 22:19
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

**
Hi,
As BMC have had many issues with the 9.x installers (e.g. patches for patch 
installers), have you tried a based upgrade to 9.0/9.1 then done the 9.1 SP?
Might be worth a try.

--

Kind Regards,

Carl Wilson


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
Sent: 10 October 2017 16:46
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subj

Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

[Gadgil, Abhijeet]

Looked the logs that were mentioned at the start of this email thread.
We see a couple of issues within the logs and calling these out in reverse 
chronological order:

1.   SEVERE error regarding server not starting up – this is a result of 
database changes themselves not going thru correctly in the first place.

2.   While making database changes, there is a ORA-02437 error

a.   (Oct 06 2017 02:52:22.617 PM 
+0200),WARNING,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageUpgradeJDBCWriterErrorHandler,

  LOG EVENT {Description=[Failed to create primary key when running sql: ALTER 
TABLE ARADMIN.FILTER_PUSH ADD PRIMARY KEY ( filterId, actionIndex, fieldId, 
overlayGroup ).  Upgrade will continue, but upon completion database should be 
manually corrected to ensure product performs as designed.],Detail=[ORA-02437: 
cannot validate (ARADMIN.SYS_C0062062) - primary key violated

3.   Even with just this error, we would expect only some of the imports 
for FILTERs to fail. But, there are a lot many failures related to duplicate 
inserts.

Looking at the log in detail, we see that database changes didn’t go through 
correctly. This is evident from the log of 
ARServerPriorToServerJDatabaseUpgradeTask class, really missing logs from this 
class tell us this class didn’t go through and inserts are failing with index 
violation error.

Why did this class not execute – really either of the 2 conditions:

a.   Either the server being upgraded is secondary server – this is not the 
case and it’s confirmed in the logs.

b.   Or it did not find “featureARServer” product ID and version in 
ARSystemInstalledConfiguration.xml that existed in the install directory before 
starting the upgrade – this seems to be true in this case as Thomas mentioned 
in the mail below “ARSystemInstalledConfiguration.xml didn’t exist but it was 
created after the first failed installation. In there it says, server is NOT 
server group member. So does ar.conf”.

We have seen similar issue in the past due to corrupt/incomplete or missing 
ARSystemInstalledConfiguration.xml file.
Now why this file does not exist before upgrade is the real root cause, which 
you can check based on audit enabled on OS.


Fix for this issue:

· Revert the system completely back to 8.1 clean state including 
database and file system.

· Ensure file system has correct ARSystemInstalledConfiguration.xml 
file with lines such as this:

o   

  
…

· Ensure there are no duplicates in FILTER_PUSH table. Use this query 
to find if there are duplicates before upgrade:

o   select filterId, actionIndex, fieldId, count(*) from filter_push group by 
filterId, actionIndex, fieldId having count(*) > 1

o   If above query finds duplicates, that needs to be fixed before starting the 
upgrade. Clearly there seem to be corrupt entries related to overlays of those 
filters. Don’t see how it will happen via the product.


Then start upgrade with 9.1.03 and this time it should succeed once database is 
upgraded successfully.

Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: 10 October 2017 22:19
To: arslist@ARSLIST.ORG
Subject: Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

**
Hi,
As BMC have had many issues with the 9.x installers (e.g. patches for patch 
installers), have you tried a based upgrade to 9.0/9.1 then done the 9.1 SP?
Might be worth a try.

--

Kind Regards,

Carl Wilson


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
Sent: 10 October 2017 16:46
To: arslist@ARSLIST.ORG
Subject: Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

**
Carl,

the pre-check tool is totally bonkers. It’s reposting misleading and false 
errors and does randomly so. From my experience it cannot be taken seriously in 
95% cases.

This time it reported this:

Filter Correction Check

Description

In BMC Remedy AR System 8.1.02, the Ap:Alt-SetPermissions filter was introduced 
in one of the hotfixes 
(HF\pinatubo\CertifiedHotFixes\8.1.02\Multitenancy\SW00488367-ApprovalServer\MultiTenancy_Approval_Hotfix_81SP2).
 The same filter in 9.1.02 is included with an upper case 'P' in the form name: 
AP:Alt-SetPermissions. When upgrading from 8.1.02 with that hotfix to 9.1.02, 
you encounter the following error:
"ERROR RIKMain  - 382 The value(s) for this entry violate a unique index that 
has been defined for this form"
The check validates the casing in the AP:Alt-SetPermissions filter name.

Type

Pre-upgrade check

Check performed and expected result

When upgrading from 8.1.02 with that hotfix to 9.1.02, the check detects a 
lower case 'p' in the AP:Alt-SetPermissions filter name and displays the 
following error message:
Please correct the filter name from Ap:Alt-SetPermissions to 

Re: Resources Sorting in Smart IT

[Gadgil, Abhijeet]

Articles are always sorted by their relevance as determined by FTS (i.e. by 
Weight).

Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: 30 August 2017 00:40
To: arslist@ARSLIST.ORG
Subject: Resources Sorting in Smart IT

**
Hi All

In Smart IT 1.5 when you display an Incident and select Resources you are 
presented with a list of KB articles. Does anyone know how the articles are 
sorted? Is it by KB number, some keyword, weight, age?. Ideally if I have an 
Incident for a customer, I would like the customer's specific KB appear first. 
Any suggestions would be appreciated.

Thanks
Mark

Mark Brittain  | Senior Systems Engineer | 315.634.9337
125 Elwood Davis Road | Syracuse NY 13212
[new_spectrum]

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC Person Reconciliation Not Working

[Gadgil, Abhijeet]

Pl refer https://communities.bmc.com/docs/DOC-87465
The missing Attribute ID in the Reconciliation Precedence rule for 
reconciliation is corresponding to Asset Lifecycle attribute that was moved out 
from CMDB to AST:Attribute form.
I believe this is a custom RE rule defined and thus requires rectification 
after moving to 8.1 SP2.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karen Doherty
Sent: 01 August 2017 05:07
To: arslist@ARSLIST.ORG
Subject: BMC Person Reconciliation Not Working

In May we upgrading from Remedy 7.1 to 8.1.2.  We now have the issue where the 
people information is being populated in the Sandbox but when the 
reconciliation process runs against it the Sanbox entries are deleted but no 
entry is made in the BMC.ASSET dataset.

When I look in the sandbox log I see this


[2017/06/13 09:36:04.4330] [ ERROR ] [TID: 006428]  : ARERR[101038] 
Attribute id  not found in class 
 of namespace 
[2017/06/13 09:36:04.4330] [ ERROR ] [TID: 006428]  :   Check for 
missing attribute in CDM which is defined in RE:Precedence form or 'Attribute 
Instance ID' value is empty in RE:Precedence form for given class.
[2017/06/13 09:36:04.4340] [ ERROR ] [TID: 006428]  : Activity ended with 
an error: BMC Asset Management - Sandbox Merge

I looked at the Precedence form and everything looks ok.  Been working with BMC 
with no luck

Any Ideas?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Issue while parsing the WSDL file with the Filter set field action.

[Gadgil, Abhijeet]

Abhishek, you will need to make following changes to your webservice


1.   Have one part element per message. See how I have created a different 
message element for header element. So in WSDL it will look like below –








 CREATE-SERVICE request message.
 







  CREATE-SERVICE Response message.

  

 



2.   Change operation definition in  element like below for 
CREATE-SERVICE operation.















Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: 09 July 2017 13:53
To: arslist@ARSLIST.ORG
Subject: Issue while parsing the WSDL file with the Filter set field action.

** Hi Experts, We are facing issue while trying to consume a WSDL file via the 
Filter set field action. Attached is the sample WSDL with three operations. 
Filter is able to parse the operations but not able to read the parameters 
within the operations:- Early response is highly appreciated. Cheers, AA 
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: v.9.1.3 upgrade fails

[Gadgil, Abhijeet]

Can you pl run maintainance utility which zip the logs and send through?
Not finding the logs could be a function of setting temp environment variable 
to a different directory than what is the default.

Abhijeet

-Original Message-
From: Joel D Sender [jdsen...@earthlink.net]
Received: Wednesday, 14 Jun 2017, 9:41PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: v.9.1.3 upgrade fails

**
I've got a ticket at BMC for this, but I thought the ARSlist might have some 
insight:

I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 - same problem).
Both versions complain that the 'AR System Server Admin' user fails 
authentication.
I've verified that 'Demo' and my ID can login to the server with the same 
passwords entered into the upgrade dialog.

BMC support has requested LOG files from the install, but after extensively 
searching the disk, no log files are found.

Anyone bump into this before?
Thanks,
Joel
Joel Sender  *   jdsen...@earthlink.net


[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]
Virus-free. 
www.avast.com
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Switching development mode

[Gadgil, Abhijeet]

You should run the BPCU utility that is available on communities, the latest 
and greatest which is 8.1 SP2 BPCU utility and compatible hash file and move 
customizations and extensions to overlay layer

Abhijeet

-Original Message-
From: Kaur [remedyiss...@gmail.com]
Received: Wednesday, 07 Dec 2016, 1:02AM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: Switching development mode

Hello,

What it takes to move from base development mode to best practice?
None of the ITSM application is being used in our system.
All customizations/code was in base development on 7.6
and same is moved to 9.0.01.

We're now planning to switch to best practice.
Is it possible? How?

-Kaur

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ folder for the FTS Failure issue?

[Gadgil, Abhijeet]

What version of Remedy stack are you on?

-Original Message-
From: Abhishek Anand [abhi.masc...@gmail.com]
Received: Thursday, 16 Jun 2016, 6:07PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: Housekeeping & monitoring check on the FT_Pending & FTS /collection/ 
folder for the FTS Failure issue?

Hi Experts,



We are facing frequent FTS failure issues with global as well as local search.

And records are getting piled up in FT_Pending table as well.



So we are planning to implement monitoring alerts on the FT_Pending as well as 
FTS /collection/ folder to proactively manage FTS issues.



Please provide your valuable suggestion on it.

Early response will be highly appreciated.



Cheers,

AA

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Maintenance Tool

[Gadgil, Abhijeet]

The maintenance tool that is available in install directory when run allows you 
to zip all logs
It does not change the mode to Admin or vice versa

Abhijeet

-Original Message-
From: Kathy Morris [kathymorris...@aol.com]
Received: Thursday, 21 Apr 2016, 10:57PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: Re: Maintenance Tool

Thanks Misi.

Would my running the Maintenance Tool in production put the system in Admin 
mode, and prevent users from working?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, April 21, 2016 3:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Maintenance Tool

Hi,

I sample a an API/FLTR/SQL/ESCL log once in a while to see that the system 
still performs as the last time.

Then there are end to end testing tools that you can use to for example do some 
operation through Mid-Tier or Web-Services.

You can also turn on Server Statistics to find a few things.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi all,
>
>
>
> We want to perform a health check of our Remedy environments.
>
> I was going to run BMC's Maintenance Tool in production. I am
> concerned though.
>
> Would running the tool, put the system in Admin mode?
>
> We do not want to affect any performance in production.
>
>
>
> Are there any other utilities that can be run to check the health of
> our Remedy environment?
>
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org "Where the Answers Are, and have been 
for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Upcoming topic in "Connect with Remedy" Webinar series - Remedy 9 Upgrade Best Practice

[Gadgil, Abhijeet]

Remedy 9 Upgrade Best Practices Webinar
Please join Support and Engineering as they present on Remedy 9 upgrade best 
practices.

In this session, they will discuss pre-installation best practices to help 
avoid potential upgrade problems.  These best practices include
*Customization conversion to overlays
*Granular overlay conversion
*3-way reconciliation
*Asset form customizations that could generate problems
*Best practices for using the "pre-checker" utility
*Support information required to help facilitate case resolution
*"Always on" logging
*AMIGO program

During the presentation our panel of experts from Support and Engineering will 
answer live questions from the Q section of the event.  Following the 
presentation, questions that were not answered by the panel will be answered by 
the presenter.
Event Registration Details:
 Date: Wednesday, March 2, 2016
 Time: 10 a.m. Central Standard Time (GMT-06:00)
 Registration Link: Click 
Here
 Registration Password: bmc


Regards,
Abhijeet


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy 9 installation issues :: Failed to run DB upgrade utility

[Gadgil, Abhijeet]

Can you attach logs?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vivek garg
Sent: 25 January 2016 09:44
To: arslist@ARSLIST.ORG
Subject: Remedy 9 installation issues :: Failed to run DB upgrade utility

Hi,
 
While running Remedy9 installer, I got following severe error:
  
,SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPriorToServerJDatabaseUpgradeTask,
  LOG EVENT {Description=[arserver.installer.preupgrade.descriptionFailed to 
run Database Upgrade Utility]}
 
We are trying to upgrade remedy 8.1.02 to 9 and in installer we gave option for 
DB to Upgrade

there were no other errors while installation and in end it just shows that 
installation failed.
Please let me know if anyone knows how to resolve this.
 
Thanks,
Vivek

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Issue with Data file and Data size while installing Remedy 9.0.01 in Linux

[Gadgil, Abhijeet]

In case of fresh install you can use pre-created database option, i.e. 
pre-create single tablespace with 8 data files and then follow steps mentioned 
under using precreated tablespace for installation

For upgrade you do not specify the data file path.

Abhijeet

-Original Message-
From: Grooms, Frederick W [frederick.w.gro...@xo.com]
Received: Monday, 04 Jan 2016, 7:44PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: Re: Issue with Data file and Data size while installing Remedy 9.0.01 
in Linux

I think if you check, that part of the silent install is used when ARS is 
creating the database not installing into an existing database.  It is used for 
setting the initial size of the data file(s).

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram_Betholi
Sent: Monday, January 04, 2016 7:54 AM
To: arslist@ARSLIST.ORG
Subject: Issue with Data file and Data size while installing Remedy 9.0.01 in 
Linux

Hi,

I am about to install the Remedy 9.0.01 using the Silent feature installation 
in Linux box.
Right now i have some issue with the DBA DataFile Name and its size.

As part of the Options file we need to give the DBA Data File Name path and in 
the next line we need to give its size.
But as we have got huge data DBA team has come up withe 8 Data files and the 
Data is 32GB.

How to map these 8 Data files to DBA Data File Name path and also please let me 
know whether we should give the Data size in MB or GB

With regards,
B.Vikram Simha Reddy.



___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

[Gadgil, Abhijeet]

I don’t think aiexfer issue is impacting

Can you run maintenance tool, zip logs and attach herewith?

Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of vivek garg
Sent: 31 July 2015 20:27
To: arslist@ARSLIST.ORG
Subject: Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

**
Hi,
I got the installer running and AR server got installed but in install logs 
says feature AR server install failed.
However, I was able to restart the ARSystem service and there logs says AR 
server started.
But When I tried to connect through User tool , I am getting below error :

ARERR[90] Cannot establish a netowrk connection to AR server : 
RPC:Miscellaneous tli error: System error(Socket error)

Arerror.log says only thing about error : cannot run program aiexfer

I have added host file entry also as : IP shortname fqdn

Shall we rerun the installer on top of it (it was a silent installer) ?

Please let me know how to get it working through user tool.


TH

On Fri, Jul 24, 2015 at 9:29 PM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
**
I have seen this as well … It appears the installer doesn’t use the hosts 
entry.  It does a direct DNS check for the server name so if you can’t do an 
nslookup {serverName} you get the invalid server name error.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of vivek garg
Sent: Friday, July 24, 2015 10:00 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

**
Now going through Silent installer , but again getting errors :

Listening for transport dt_socket at address:12333

Also is it mandatory to give server name alias name ?
We just have 1 server and no server group.
Getting errors like invalid server name, correctly entered values in host file 
in format IP shortname fqdn

Please let me know if Anyone faced such issue ?

Thanks,
Vivek

On Thu, Jul 23, 2015 at 8:53 PM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
Unless you are physically on the server in a graphical interface you need to 
run an XWindows server on your workstation.

The way all the Unix/Linux  installs work since about 7.5 is that the install 
application is an XWindows client application and display's the screen on an 
XWindows server (specified by the DISPLAY environment variable)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Anup Garg
Sent: Thursday, July 23, 2015 10:02 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

Hi,

I could not locate following packages :

compat-libstdc++-5.0.7-22.2.x86_64.rpm
compat-libstdc++-33-3.2.3-69.el6.i686

I will check with my Linux admin for these.(are these compatible for RHEL 7 
also?
Also tried to run repoquery command but it's not working in our environment.
Xclock is also not working and does it mean that on our server no Xapplication 
is working.(is it mandatory )?

Thanks,
Vivek

_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: converting to overlay

[Gadgil, Abhijeet]

This table should give you pointers to pick the right one.
Added for other versions as well just in case anyone wants to refer.


Release Version


Overlay Hash File Link


8.1 SP1

https://communities.bmc.com/servlet/JiveServlet/downloadBody/32571-102-1-77501/8.1.01_OverlayHashFile_06_MAR_2014.zip


8.1


https://communities.bmc.com/servlet/JiveServlet/downloadBody/24910-102-1-57897/AR%20System%208.1%20OverlayHashFile_June_14_2013.zip


8.0 part 2


https://communities.bmc.com/servlet/JiveServlet/downloadBody/21210-102-2-51012/AR%20System%208.0%20OverlayHashFile_21Sept2012.z01


8.0 part 1


https://communities.bmc.com/servlet/JiveServlet/downloadBody/21211-102-1-49713/AR%20System%208.0%20OverlayHashFile_21Sept2012.zip


7.6.04 SP5


https://communities.bmc.com/servlet/JiveServlet/downloadBody/25082-102-1-58185/AR%20System%207604SP5OverlayHashFile_24June2013.zip


7.6.04 SP4


https://communities.bmc.com/servlet/JiveServlet/downloadBody/21217-102-1-49667/AR%20System%207.6.04%20SP4%20OverlayHashFile_20Sept2012.zip


7.6.04 SP3


https://communities.bmc.com/servlet/JiveServlet/downloadBody/18380-102-1-40896/AR%20System%207.6.04%20SP3%20OverlayHashFile_06Feb2012.zip


7.6.04 SP2


https://communities.bmc.com/servlet/JiveServlet/downloadBody/17826-102-1-38734/OverlayAR%20System%207.6.04%20SP2%20OverlayHashFile_24Nov2011.zip


7.6.04 SP1


https://communities.bmc.com/servlet/JiveServlet/downloadBody/14792-102-1-30734/AR%20System%207.6.04%20SP1%20OverlayHashFile.zip


Regards,
Abhijeet

From: Gadgil, Abhijeet
Sent: 26 June 2015 16:01
To: arslist@ARSLIST.ORG
Subject: RE: converting to overlay

You are on a post 7604 version but on a pre-8.1 version.
In 7604 and beyond we have overlays.
Did you not create your modifications in overlay layer?
BMC recommendation is to modify in Best practice mode.
If you have not followed reco, then alternate choice is to use BPCU utility to 
move changes that you made in base layer to overlay layer.
In 8.1 and beyond we have granular overlays.
So when you upgrade from 8.0 to 8.1 and beyond after AR upgrade, you will need 
to run granular utility to make effective use of granular overlays and save on 
some reconciliation time.

Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of frex popo
Sent: 26 June 2015 12:42
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: converting to overlay

**
Dear all,

Is there a supported utility for converting remedy8.0 objects to overlay?​ I 
need a utility that is supported by BMC and something that I can run from the 
command like (i.e give a list of objects to convert etc..

Kind Regards
frex
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: converting to overlay

[Gadgil, Abhijeet]

You are on a post 7604 version but on a pre-8.1 version.
In 7604 and beyond we have overlays.
Did you not create your modifications in overlay layer?
BMC recommendation is to modify in Best practice mode.
If you have not followed reco, then alternate choice is to use BPCU utility to 
move changes that you made in base layer to overlay layer.
In 8.1 and beyond we have granular overlays.
So when you upgrade from 8.0 to 8.1 and beyond after AR upgrade, you will need 
to run granular utility to make effective use of granular overlays and save on 
some reconciliation time.

Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of frex popo
Sent: 26 June 2015 12:42
To: arslist@ARSLIST.ORG
Subject: converting to overlay

**
Dear all,

Is there a supported utility for converting remedy8.0 objects to overlay?​ I 
need a utility that is supported by BMC and something that I can run from the 
command like (i.e give a list of objects to convert etc..

Kind Regards
frex
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Remedy 9

[Gadgil, Abhijeet]

You will still restart using Service that shows in services.msc.
Basically the monitor process still exists, which is what is the Service that 
shows up on windows.
In armonitor.cfg you will instead of invoking the arserverd executable, there 
is a java process invoked which will be the AR server

Abhijeet

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: 21 May 2015 22:02
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9

So anytime we need to restart AR System, it will be a restart of the java.exe 
service?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams (priv)
Sent: Thursday, May 21, 2015 3:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9

**
Hello,
 
there is one point I'd like to share:

Running BMC ARS 9 on Windows 2008, JAVA 7, I've investigated that the 
arserver.exe does not allocate the huge amount of memory any more.
Instead there is a java.exe that allocates approx. 2GB RAM now. Is this a step 
on the road to pure Java ARS?
 
If you have a monitoring on memory consumption of arserver.exe you now need an 
additional rule that monitors the memory consumption of this java.exe.

Additionally if you want to separate your installation into different tomcats 
you can have at least 4:
- Midtier default on http port 8080
- SmartReporting e.g. http port 8081
- Atrium CMDB WS (AXIS) e.g. http port 8082
- MyIT and SmartIT e.g. http port 8083

Regards
Rüdiger

Adams, Peter peter_ad...@bmc.com hat am 20. Mai 2015 um 18:24 
geschrieben:



Remedy ITSM 9.0 release is certainly a bit more platform centric, if we 
leave Smart IT/MyIT out of the discussion for a second.  The platform 
modernization is a huge investment into the future of Remedy.

 

But there are a number of enhancements that are very relevant for the 
Service Desk for customers that use the mid-tier based UI. For example:

· Smart Reporting – the amazing new in-app reporting and 
dashboard technology that of course applies also to incident management (incl. 
many ootb reports).

· New application-level archiving allows customers to implement 
continuous archiving based on business policy, thus reducing e.g. the number of 
active incidents in the system. This will improve performance, search results, 
etc. – aside from being more compliant with data retention policies.

· FTS enhancements have significantly improved search 
performance, incl. when searching incidents and knowledge (more than 10 times 
in some cases).  New FTS architecture also improves high-availability.

· RESTful API for Remedy that allows to more easily access the 
incident management data.

So, those enhancements were not necessarily in the core Incident 
Management form/process, but very relevant to Service Desk personas and to the 
way how they work. And all of this available to Remedy ITSM users without any 
additional license fees.

 

What enhancements you’d like to see for the incident management 
form/process?  The Modern Service Desk is certainly something that BMC cares 
about very much, and I
Of course you can also post any suggestions for enhancements as Ideas 
in the BMC Remedy ITSM community 
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/incident_and_problem_process_management/content?filterID=contentstatus%5bpublished%5d~objecttype~objecttype%5bidea%5d
 .

 

Peter

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Wednesday, May 20, 2015 4:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9

 

**

Yeah, doing further research and trying out their trial on BMC.con, it 
seems it heavy on the Smart IT front.  Not much changes, I can see, from the 
classic Remedy IM.

We are going to upgrade a 'play' environment at our company.  Will let 
you know how it goes..

On May 20, 2015 5:29 AM, Jarl Grøneng jarl.gron...@gmail.com wrote:

**

Hi

 

 

Smart Reporting is a huge update.

 

Not much updates to Incident. They have removed the classic 
views.

 

 

--

J

 

2015-05-20 10:57 GMT+02:00 Jeff Lockemy jlock...@gmail.com:

**

 

Has anyone actually installed (or seen) Incident 
Management/Service Desk 9?  If so, aside from some AR System enhancements they 
added are there any notable updates?

 

Re: Notification for More Information approval status on a CRQ approval?

[Gadgil, Abhijeet]

PL check under AP:Administration if you see AP:Notifications
It should be there

Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris
Sent: 15 May 2015 23:44
To: arslist@ARSLIST.ORG
Subject: Notification for More Information approval status on a CRQ approval?

**
Had a user set his approval to this the other day and nothing went out to 
anyone (Manager or Coordinator).   Went looking for a notification thinking I 
may have turned it off.  Could not find anything that matched.  Is there one?

--
Thank You,

Chris Danaceau
FINRA
240-386-6728 (desk)
301-367-8949 (cell)
Remedy FAQhttp://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ

Confidentiality Notice:: This email, including attachments, may include 
non-public, proprietary, confidential or legally privileged information. If you 
are not an intended recipient or an authorized agent of an intended recipient, 
you are hereby notified that any dissemination, distribution or copying of the 
information contained in or transmitted with this e-mail is unauthorized and 
strictly prohibited. If you have received this email in error, please notify 
the sender by replying to this message and permanently delete this e-mail, its 
attachments, and any copies of it immediately. You should not retain, copy or 
use this e-mail or any attachment for any purpose, nor disclose all or any part 
of the contents to any other person. Thank you.
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Midtier question....

[Gadgil, Abhijeet]

config.properties under web-info\classes in midtier folder


Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: 04 April 2015 00:50
To: arslist@ARSLIST.ORG
Subject: Midtier question

**
On the ARserver, the parameters and values are maintained in the ar.cfg file
What is the analogous file where selected settings are maintained on the 
midtier server?
Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Midtier question....

[Gadgil, Abhijeet]

No
Config.properties has all config values for midtier

There is arsys.xml file in Tomcat, but that tells Tomcat about web app with 
name arsys being deployed on it

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us
Sent: 04 April 2015 01:09
To: arslist@ARSLIST.ORG
Subject: Re: Midtier question

**
Thank you - I wasn't sure if there were other xml files that also held cofig. 
Values

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet
Sent: Friday, April 03, 2015 3:24 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Midtier question

**
config.properties under web-info\classes in midtier folder


Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us
Sent: 04 April 2015 00:50
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Midtier question

**
On the ARserver, the parameters and values are maintained in the ar.cfg file
What is the analogous file where selected settings are maintained on the 
midtier server?
Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Upgrade suggestion

[Gadgil, Abhijeet]

1.   If the purpose of the field is simply to be used as a buffer and store 
temporary values, we should add/reuse a display only field.

In such cases, reuse is a better option, provided the field is not used for any 
other operation in the same transaction. In case if there is no free field, you 
can add a new one , since it adds no extra column to the database. But just 
make sure you create those fields in custom mode, so that there is no impact 
during upgrade.


2.   If the field need to contain a record, then we should always create a 
new 'custom' field rather than using an old one. BMC can any time remove that 
field from the forms or change its value.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister
Sent: 13 June 2014 21:48
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade suggestion

**
Hi Ankita,

If you can avoid using an OOTB field, that is best practice.  Sometimes it 
doesn't make sense to build a new field when an OOTB field can handle the job.  
The biggest thing is to not modify existing workflow if you are in a pre-7.6.04 
environment.  If new workflow will conflict or is just a tweak to the 
qualifications, make a copy of it with some letters in the front indicating 
ownership and/or customization (eg. BMS-name of workflow object for Bristol 
Meyers Squibb if you worked there) and then disable the original workflow 
object (active link, filter, escalation, etc.).  This way, any upgrades will 
pick up the original disabled object and if it needs to modify it, it will.  
You should always do a snapshot of your DB and a separate def of all non-OOTB 
forms, modified OOTB forms that have new fields or fields that have changed 
parameters (which I do not suggest as they may affect workflow to another form 
you are not aware of that carries the field or a join form you are not aware 
of), and of all non-OOTB workflow so you can import it into the new system 
post-upgrade.

If you are working with a 7.6.04 version or later, then modify the object in 
the Best Practice view as an overlay and you will be fine with an upgrade.  
Upgrades won't mess with overlays.

Hope that helps and good luck!



On Friday, June 13, 2014 3:53 AM, Ankita Pankaj 
ankita.panka...@gmail.commailto:ankita.panka...@gmail.com wrote:

**
Hi All,
What is the best practice while doing development adding new fields in the form 
or analyze existing fields to utilize.
Reason for asking this question: I am little confuse if I have utilized  
existing fields for my use and as the creator of the field is BMC, they can 
utilize it in future release.
In further releases, If BMC has added new workflows around that field and I 
have also written some workflows , so during upgrade how it will impact my 
functionality around that field?

Thanks in advance
-Ankita
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Upgrade from 7.6.4 to 8.1

[Gadgil, Abhijeet]

Pl go through webinar below as a start:
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know

Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: 08 January 2014 22:22
To: arslist@ARSLIST.ORG
Subject: Upgrade from 7.6.4 to 8.1

**
Hi,

We are planning the upgrade from 7.6.4 to 8.1.  Wondering what others have 
experienced with a 7.6.4 to 8x upgrade.  Our company feels this upgrade is 
going to be very difficult. We have never archived any data.  There were over 
100 hotfixes applied to 7.6.4.  Besides the release notes, is there any 
documentation to help with this painful process :) Are there any gotchas? 
Recommendations?
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

[Gadgil, Abhijeet]

Following versions of ITSM are supported with BPPM 9.5 for all the below 
mentioned integrations:


1)  7.6.04 SP4

2)  8.0 latest patch

3)  8.1 and 8.1 SP1

Integrations:

a.   Incident- BPPM (IBRSD)

b.  Atrium-BPPM (Service Modelling)

c.   Change - BPPM

Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: 20 November 2013 22:20
To: arslist@ARSLIST.ORG
Subject: Looking for some compatibility info on BMC ProactiveNet Performance 9.5

**
Good morning, afternoon and evening all,

As BMC releases new version, they seem to delay the release of the 
compatibility of the integrations until the version is released. Which causes 
issues when planning upgrades in the near future.

We are planning on upgrading our BPPM from 9.0 to 9.5 early next year, however, 
I am trying to see if we need to upgrade our 7.6.4 ITSM to 8.x for the BPPM 
integration.

So if anyone has any insight on if BPPM 9.5 integration is compatible with ITSM 
7.6.4, can you please let me know.

Thanks,

Howard

[cid:image001.gif@01CEE722.F9BCD710]http://www.coxenterprises.com/
Remedy Administrator
Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com

_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
inline: image001.gif

Re: field length issue

[Gadgil, Abhijeet]

You could make it a 0 length field, essentially a clob that way. You will need 
to use like then on for this field in searches.



Raj rajkumar.pad...@vyomlabs.com wrote:


Hi,
can we any mechanism to increase the length of a character field dynamically as 
the data in that field increases ?

Regards,
Rajkumar Padole.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Approval Central Write Access Error

[Gadgil, Abhijeet]

Does this manager who is approving have any of the application write licenses?
Or
Does this manager have a user fixed license?

If answer to one of the two questions above is TRUE, you will not hit this 
error.

Pl check as such.

Abhijeet

On 06-Apr-2013, at 4:52 AM, Roger J 
rjust2...@aol.commailto:rjust2...@aol.com wrote:

**
Have you reviewed the fields causing the error. Doug Mueller has posted to the 
list in the past a review of how Remedy is able to do approvals that update an 
existing record with a read license.
-Original Message-
From: Hutcheson, Heather 
heather.hutche...@ga.commailto:heather.hutche...@ga.com
To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Fri, Apr 5, 2013 7:14 pm
Subject: Re: Approval Central Write Access Error

**
This is a BMC application. Just the normal approval central console. Nothing 
customized about it.

Thank you,
Heather Hutcheson

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger J
Sent: Friday, April 05, 2013 4:12 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Approval Central Write Access Error

**
Is this a BMC aplication or a custom application. If it is a customer 
application you do need a write license.


-Original Message-
From: Hutcheson, Heather 
heather.hutche...@ga.commailto:heather.hutche...@ga.com
To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Fri, Apr 5, 2013 6:53 pm
Subject: Approval Central Write Access Error
**
Good afternoon,

We are using 7.6.04 and the managers are receiving the attached errors when 
they click on approve. Does anyone know how to resolve this issue?

Your guidance is much appreciated.

image001.jpg

Thank you,
Heather
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Setting Up Alternate Approvers

[Gadgil, Abhijeet]

Yes. Both will receive notification (assuming you have enabled notifications 
via ap admin server settings form) and the request will show up for both in 
approval central.
In approval central when alternate logs in, for each request column named 
acting as will show the person who I am the alternate for

Abhijeet

Hutcheson, Heather heather.hutche...@ga.com wrote:



**
Good morning,

When setting up an alternate approver, will the alternate approver and “normal” 
approver receive an email notification? Also, will both the alternate and 
“normal” approver receive the specific request in their approval central, or 
will it only go to the alternate’s approval central console?


Thank you,
Heather Hutcheson
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: DSO and large number of records

[Gadgil, Abhijeet]

Are you moving these after an update (modify) is done on each record?
Also what do you mean by one go?
For filter based actions (like the ones on which DSO would trigger) events 
would really be transactions being executed on a queue.
Are you using private queue for DSO?

Abhijeet


On 07-Feb-2013, at 12:16 AM, Vikrant vkulka...@columnit.com wrote:

 hi List,
 
 I would like to know what is the max number of records anyone of you have 
 tried to move via DSO at one go. I have about 3 million records in one form 
 and I need to move it using DSO. Even with 10 number of records I see the 
 malloc error on the server while the escalation tries to search for the 
 records that needs to be moved to pending form. 
 
 The few config values that I can think of and have set as below:
 
 1) Max retrive in get list call = 5000
 2) Max number of records for DSO to process = 5000
 
 Is there anything else I need to check or do better?
 
 How can i get rid of the Malloc failed error which I am guessing is due to 
 large number of records in the form.
 
 We are on ARS 7.5 P4, ITSM 7.6 SRM 7.6 SLM 7.6 all on windows and SQL as 
 remote DB.
 
 Any help is appreciated. 
 
 Thanks,
 Vikrant
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Recommended size for FTS index collection directory

[Gadgil, Abhijeet]

You are right. A shared network drive that can be written to from below 
mentioned 5 machines needs to be available.
As far as I remember the documentation says, storage size should be 2 times 
that data size that is being indexed
I think the 7.6.04 configuration guide calls that out
So really if you know what all you will end up indexing, you could extrapolate 
that to provision the right size of the shared network drive

Regards,
Abhijeet

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Thursday, August 09, 2012 3:44 AM
To: arslist@ARSLIST.ORG
Subject: Recommended size for FTS index collection directory

Does anyone happen to know if there is any documentation/whitepaper on the 
recommended storage size for the FTS index collection directory in 7.6.04 might 
be?  We are upgrading our currently system from 7.5 to 7.6.04 using BMC's 
staging method while keeping all of our proudction data.  We have a total of 5 
ARS servers in a server group and need to put the FTS idnex collection 
directory on a network drive so that they all can have access to run FTS if 
others fail (depends on server group ranking form). We have never used FTS 
before, so I'm uncertain where to begin on requesting storage for our network 
drive to hold the indexes.  

Below are some numbers for entris on our main forms, if it helps:

INC: 566,983
CHG: 278,594
TSK: 71,322
PBI: 780
PKE: 284
Base Element: 490,828
RKM Articles (7.5): 8,539

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Approval Server Auto Approval issue

[Gadgil, Abhijeet]

Intent is to override the OOTB behavior that a SR approval would go through and 
replace it with the rule based process that you have configured
Right?

To achieve the above, ensure that you have set all approval processes that 
pivot around SRM form to inactive. In ar.cfg check if the Update-Config 
parameter needs to be tweaked such that approval server can reload the process 
cache [such that inactive processes really are accounted for].

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Joran
Sent: Monday, July 30, 2012 8:32 PM
To: arslist@ARSLIST.ORG
Subject: Approval Server Auto Approval issue

** All
I've configured an rule base approval process that has one rule, an auto 
approval rule for a service request. The SR is created via a custom bulk upload 
form that creates a record in the SR interface create form. The SR record is 
created but is always set to Rejected. Looking at the logs there is another 
approval process that is throwing an error and stopping the approval process. I 
inactivated the approval process and its rules that is throwing the error but 
it still gets evaluated. I'm obviously missing something. For a reason I have 
yet to figure out the auto approval is not being evaluated before other 
approval processes, including the process throwing the error?

How can I ensure that the auto approval process is evaluated first and then 
stops the approval process?

All thoughts welcome.

Pete
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Approval Engine: Threads

[Gadgil, Abhijeet]

If you see multiple concurrent requests going into approval server, you may 
want to move the Min / Max to say 4 / 4
Of course you will have to tune it for optimum results, but key basis on which 
you should make the decision in this case I would say is by looking at how much 
your pending queue gets built up and then tuning against that


Abhijeet

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of VARGAS, JESUS EMILIO (JESUS EMILIO)
Sent: Wednesday, December 07, 2011 4:44 AM
To: arslist@ARSLIST.ORG
Subject: Approval Engine: Threads

Hi ALL

I have an issue with the Approval Engine, some times the Server is freeze and I 
need to stop and start the ARS Service.

I was checking the BMC KB and the Documentation and they recommend managing the 
Queues and Threads.

I would like to know what is the Min a Max setting Recommendation for the 
Threads?

I'm Using the Private RPC 390680 and I have the default Min 2 Max 2

This is my environment

ARS 7.5 patch 006
ITSM 7.6

Best Regards.

J. Emilio Vargas
ALCATEL-LUCENT

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Mixing best-practice and base-development in 7.6.04...

[Gadgil, Abhijeet]

When you add a new object (custom) using best practice mode [BP] it is 
automatically created as custom
BPCU is only used 
As a thumb rule do not mix modes
What that means is as follows?
You added 3 custom fields using best practice mode. These will only be seen or 
will be available in best practice mode
These will not be seen when you are in base development mode
In your example if I understand correctly, the fields that you have added to 
Email messages form are added thro the BP mode and therefore the table that you 
are trying to add should be a custom field 

Your question 2 below is already answered on one of the threads titled Overlay 
and custom in 7.6.4. 
Copying here for immediate perusal:
If you are in Best Practice View in Developer studio then you cannot convert a 
base (unmodified) object to a custom object with a right context menu option. 
You can only convert it into an overlay using menu option convert to overlay 
But if you had had to convert the base to custom you could easily open the 
object in Best practice mode and use save as, the object will be created as 
custom
You can always convert a custom object to a base object in dev studio using 
menu option viz., convert to base

Can you merge my overlay customizations into the Base Development
mode, and revert the changes from overlay to base?
- Why would you ever need to merge changes from overlay objects to base 
objects?



Abhijeet 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Monday, March 28, 2011 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mixing best-practice and base-development in 7.6.04...

I have done it manually.

Create overlays in this order

Form  View  Field

Regards
Danny

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: 28 March 2011 11:24
To: arslist@ARSLIST.ORG
Subject: Mixing best-practice and base-development in 7.6.04...

Hi,

I thought to check out the overlay-features.

I wanted to add three fields to AR System Email Messages, and it worked.

Then I wanted to create table in one of my custom forms that searched AR
System Email Messages based these fields. This did NOT work out.

1. Do I really have to convert everything with the famous BPCU (Best
Prectice Conversion Utility) before go on with this?

2. Is there an easy way to convert one form to Custom within Developer
Studio?

4. Can you merge my overlay customizations into the Base Development
mode, and revert the changes from overlay to base?

5. Any other advice?

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature

[Gadgil, Abhijeet]

Which version of BPCU are you using?

How to know the BPCU version that you are using?
If you look at the bpcu.log the second statement in the log will be the version 
number

Abhijeet

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Joseph
Sent: Monday, March 28, 2011 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay 
feature

** 
Hi All,
 
When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3 
environment, it gives the following error messages;
 
 Exception occured while hash generation for Views
java.lang.ClassCastException: java.util.ArrayList
 at com.bmc.arsys.api.Value.getLongValue(Unknown Source)

and 
 
ERROR - Exception occured while hash generation for Fields
java.lang.ClassCastException: java.util.ArrayList
 at com.bmc.arsys.api.Value.getLongValue(Unknown Source)
 at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source)

An extract of the BPCU log is listed below. Additionally, there are many form 
objects in developer studio where the customized Type is Unmodified
 
=
 
[2011-03-28 13:02:11] INFO - Completed hash generation for Menus
[2011-03-28 13:02:13] INFO - 31 web services retrieved from the server
[2011-03-28 13:02:13] INFO - Completed hash generation for Web Services
[2011-03-28 13:02:19] INFO - 871 filter guides retrieved from the server
[2011-03-28 13:02:19] INFO - Completed hash generation for Filter Guides
[2011-03-28 13:02:46] INFO - 2,092 forms retrieved from the server
[2011-03-28 13:02:57] INFO - 1,889 active link guides retrieved from the server
[2011-03-28 13:02:57] INFO - Completed hash generation for Active Link Guides
[2011-03-28 13:02:58] INFO - 12,367 filters retrieved from the server
[2011-03-28 13:03:21] INFO - 30,810 active links retrieved from the server
[2011-03-28 13:03:23] INFO - Completed hash generation for Filters
[2011-03-28 13:03:35] INFO - Completed hash generation for Active Links
[2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Views
java.lang.ClassCastException: java.util.ArrayList
 at com.bmc.arsys.api.Value.getLongValue(Unknown Source)
 at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source)
 at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source)
 at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source)
 at 
com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown 
Source)
 at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
 at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source)
 at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source)
 at com.bmc.arsys.artools.q.do(Unknown Source)
 at com.bmc.arsys.artools.ccu.d.if(Unknown Source)
 at com.bmc.arsys.artools.ccu.as.case(Unknown Source)
 at com.bmc.arsys.artools.ccu.as.try(Unknown Source)
 at com.bmc.arsys.artools.ccu.f.a(Unknown Source)
 at com.bmc.arsys.artools.ccu.as.case(Unknown Source)
 at com.bmc.arsys.artools.ccu.as.try(Unknown Source)
 at com.bmc.arsys.artools.ccu.as.call(Unknown Source)
 at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
 at java.util.concurrent.FutureTask.run(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
[2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Fields
java.lang.ClassCastException: java.util.ArrayList
 at com.bmc.arsys.api.Value.getLongValue(Unknown Source)
 at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source)
 at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source)
 at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source)
 at 
com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown 
Source)
 at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
 at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source)
 at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source)
 at com.bmc.arsys.artools.q.do(Unknown Source)
 at com.bmc.arsys.artools.ccu.am.if(Unknown Source)
 at com.bmc.arsys.artools.ccu.as.case(Unknown Source)
 at com.bmc.arsys.artools.ccu.as.try(Unknown Source)
 at com.bmc.arsys.artools.ccu.f.a(Unknown Source)
 at com.bmc.arsys.artools.ccu.as.case(Unknown Source)
 at com.bmc.arsys.artools.ccu.as.try(Unknown Source)
 at com.bmc.arsys.artools.ccu.as.call(Unknown Source)
 at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
 at 

Re: Overlay and custom in 7.6.4

[Gadgil, Abhijeet]

BPCU utility is deemed to be used only as part of the upgrade steps

Why do you not import before upgrading to a 7.6.04 server?
If you do this before the server upgrade then BPCU will take care of converting 
such objects to custom as part of the documented upgrade steps

Abhijeet

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra
Sent: Monday, March 28, 2011 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and custom in 7.6.4

But if you had had to convert the base to custom you could easily open the 
object in Best practice mode and use save as, the object will be created as 
custom 

Is there a way that this can be done using BPCU (?). I am having trouble 
getting it to run successfully. My case is - I imported form X from 7.6.3 
version on to a 7.6.4 and want it to show as custom. But want to see if this 
can be done without manually going through each form and doing a save as.

If  BPCU is possible can I please get the command to run to change form X to 
custom? Also what would be in the hash file (so confused).

Thanks

Atul Vohra

-Original Message-
From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com]
Date: 03/24/2011 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay and custom in 7.6.4

If you are in Best Practice View in Developer studio then you cannot convert a 
base (unmodified) object to a custom object with a right context menu option 
You can only convert it into an overlay using menu option convert to overlay 
But if you had had to convert the base to custom you could easily open the 
object in Best practice mode and use save as, the object will be created as 
custom 


You can always convert a custom object to a base object in dev studio using 
menu option viz., convert to base 

Abhijeet  

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc. 

-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra 
Sent: Thursday, March 24, 2011 9:33 PM 
To: arslist@ARSLIST.ORG 
Subject: Overlay and custom in 7.6.4 

Hi, 

Is it possible to change a form in 7.6.4 form from unmodified to custom and 
vice versa? If yes then how? 

Regards 
Atul 

___ 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are 
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Overlay and custom in 7.6.4

[Gadgil, Abhijeet]

If you are in Best Practice View in Developer studio then you cannot convert a 
base (unmodified) object to a custom object with a right context menu option
You can only convert it into an overlay using menu option convert to overlay
But if you had had to convert the base to custom you could easily open the 
object in Best practice mode and use save as, the object will be created as 
custom


You can always convert a custom object to a base object in dev studio using 
menu option viz., convert to base

Abhijeet 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra
Sent: Thursday, March 24, 2011 9:33 PM
To: arslist@ARSLIST.ORG
Subject: Overlay and custom in 7.6.4

Hi,

Is it possible to change a form in 7.6.4 form from unmodified to custom and 
vice versa? If yes then how?

Regards
Atul

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: DevStudioPlus 7.6.4

[Gadgil, Abhijeet]

When you log into Developer Studio 7.6.04, by default it opens in the Best 
Practice Customization View [BP]
I am not sure as to why you had to switch mode to get into the BP mode
In BP view you should be able to select a base [unmodified]  object and use 
right context menu option Create Overlay
You do mention below that the create overlay option is grayed out, can you 
check if you already had an overlay for that object created maybe because you 
had the BPCU utility run as part of the upgrade process

Once you create an overlay of a form, please also create overlay of the view 
[using menu option Create View overlay] and then you can create field.


Abhijeet



The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Thursday, March 24, 2011 10:11 PM
To: arslist@ARSLIST.ORG
Subject: DevStudioPlus 7.6.4

**
Hi All -

I am having a difficulty with Dev Studio Plus 7.6.4.  I believe understand the 
overlay concept.

I log in and I switch to Best Practice Mode to create an overlay.  However, 
everything is grayed out. When I select create overlay it is grayed out.  
When I select create field it is grayed out.

I am trying to add a field in the CHG:Infrastructure Change (Change Management) 
task table.  I ready the Forms and Concepts guide regarding the overlays. Why 
can not I not modify the workflow.  In previous versions, I just select the two 
fields, and click the arrow to add the fields to the table.  Now even the 
arrows are grayed out so I am not able to drag the fields over.

My access is Administrator.

Why is this behaving this way? Is there some critical step that I am missing?


_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Approval server 7.1.0 patch011

[Gadgil, Abhijeet]

I looked through the approval debug log below
Temp Char 1 (13060) = APD0002
13060 is a field on AP:Detail-Signature and is mapped to field 1 from AP:Detail
This field will not accept beyond 15 chars
Was this mapping changed recently?

The real issue though for the record to error out is not the success / failure 
of the Get Authority rules, but the fact that the Get Next approver rule has 
not fetched any approver
Can you review the Get Next approver rule to check why the next approver is not 
resolved?

Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Monday, March 21, 2011 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Approval server 7.1.0 patch011

**
Dear all,

If I move the change to status Planning in progress or Scheduled for 
approval the following error is written to the error log.

Some of the fields have been truncated from the result list because the total 
length of the fields and separators is greater than the maximum allowed 0 
(ARWARN 8911)

After enabling the Approval log, this is what I see in the debug log of the 
Approval server.

APPR Processing item number 0  (vie mar 18 2011 09:55:07.4600)
APPR   Initiated by  -- FGH001
APPR   Category  -- Approval
APPR   Command   -- New-Details
APPR   Source Form   -- CHG:Infrastructure Change
APPR   Entry ID  -- CRQ0054
APPR   Tag   -- Change Level IA - Review
APPR   Field ID 1-- 0
APPR   Field ID 2-- 0
APPR   Field ID 3-- 0
APPRProcess a 'New-Details' command
APPRWorking with process Change Level IA - Review
APPRCreate a new Approval Detail record
APPR   created new entry with ID 083
APPRCheck auto-approve rules
APPRChecking for Signature Collector Rules
APPR   Process get authority rule Change Level IA - Review - Get 
Authority - Get APD ID
APPR  -- Run If passed -- perform set fields for this rule
APPR   Starting processing of set fields operation
APPR Some of the fields have been truncated from the results list because the 
total length of the fields and separators is greater than the maximum allowed 
0 (ARWARN 8911)
APPR  Temp Char 1 (13060) = APD0002
APPR   Done processing of set fields operation
APPR   Process get authority rule Change Level IA - Review - Get 
Authority - Check Approvers
APPR  -- Run If passed -- perform set fields for this rule
APPR   Starting processing of set fields operation
APPR   Done processing of set fields operation -- no value retrieved so 
no set
APPRSkip self-approve rules as approval request not from originator of 
entry
APPRCheck for self-assign as approval not initiated by owner
APPR   Option set to never self-assign
APPRGet first approver
APPRCheck prep get next approver rules
APPR   Process next approver rule Change Level IA - Review - Get Next 
Approver
APPR  -- Run If passed -- perform set of next approver list for this 
rule
APPR   Starting processing of set fields operation
APPR   Done processing of set fields operation -- no value retrieved so 
no set
APPRSet approval details record for this entry to state Error
APPR   Clean all related support entries attached to detail record
APPRPerform done rules
APPR   Process done rule Change Level IA - Review - Error
APPR  -- Match -- done rule applied

I am not sure as to which field is causing the data to be truncated. Looking at 
the Aproval forms, the only data I see truncated is Process Instance Id 
(13021) in both AP_Detail and AP_Detail_Signature forms. The string Change 
Level IA - Implementation gets truncated to Change Level IA - Implementati 
(30 characters). I also don't see which result list the aproval server is 
complaining about.

This is Change7.0.3 Patch009 ARS7.1.0 Patch011.

Kind Regards

frex




_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: GUID FIELD 179

[Gadgil, Abhijeet]

Potentially you could write an active link on say lose focus of a field to call 
$PROCESS$ @@:Application-Generate-GUID and set the output to a field on the form
This way you will have the GUID created.
Now when you save / submit the request then an entry will be created in 
database.

This way you can have the GUID created even before a entry is created at the 
database level

hope that helps

Regards,
Abhijeet

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Warren Baltimore [warrenbaltim...@gmail.com]
Sent: Monday, December 06, 2010 9:43 PM
To: arslist@ARSLIST.ORG
Subject: GUID FIELD 179

**
ARS 6.3 on a Sun Solaris system and Oracle 10.x

Quick question.

It's been awhile since I've done this, I've build a GUID field (ID 179) on a 
request form.. it's my understanding that this would make the GUID available 
prior to submitting the ticket, however that doesnt seem to be the case.  Am I 
missing something?
the Remedy helpfile defines GUID Fields as:

To auto-populate a field with a GUID, define a character field using field ID 
179. A GUID is available during active link processing on the client and 
through all filter phases. By contrast, the value of Request ID field is not 
available until an entry has been successfully committed to the database. You 
can set the attributes of the GUID field, except for field type, length, and 
ID. 
This suggests to me that it should be available from a new form.  However the 
only way I can get it is to generate it with a $PROCESS$ 
@@:Application-Generate-GUID.

Could someone enlighten me?
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Approval issue

[Gadgil, Abhijeet]

Pl check if in armonitor the arplugin server has gone down at about Fri Nov 12 
13:29:46 2010
Fri Nov 12 13:29:46 2010  BRIE : AR System Approval server terminated -- fatal 
error encountered (ARAPPNOTE 4501)
The error is really coming from BRIE plugin and not approval server
You may check this by commenting out the approval server plugin

Please set finest level login for arplugin server and rerun your test case.
This should allow you to corner the issue to BRIE plugin

Fri Nov 12 13:32:15 2010  Approve : Timeout during database query -- consider 
using more specific search criteria to narrow the results, and retry the 
operation (ARERR 94)
Please turn ON approval debug log and rerun approval use case. The debug log 
should tell you during what operation approval is getting a timeout

Regards,
Abhijeet

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh SISPL
Sent: Friday, November 12, 2010 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Approval issue

Dear List
Can any one tell me how to fix this error which I am getting in the error log..

Since morning system has gone down twice.. no changes has been done on the 
workflow end


Fri Nov 12 13:29:46 2010  BRIE : Cannot open catalog; Message number = 92 
(bomw040a)  ARERR - 92
Fri Nov 12 13:29:46 2010  BRIE : AR System Approval server terminated -- fatal 
error encountered (ARAPPNOTE 4501)
Fri Nov 12 13:32:15 2010  Approve : Timeout during database query -- consider 
using more specific search criteria to narrow the results, and retry the 
operation (ARERR 94)
Fri Nov 12 13:32:15 2010  Approve :  bomw040a
Fri Nov 12 13:33:46 2010  Dispatch : Cannot open catalog; Message number = 94 
(bomw040a)  ARERR - 94

I am on arsystem 6.3 ITSM 5.5

Regards
Rajesh



Important notice: This e-mail and any attachment there to contains corporate 
proprietary information. If you have received it by mistake, please notify us 
immediately by reply e-mail and delete this e-mail and its attachments from 
your system.
Thank You.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

[Gadgil, Abhijeet]

Hello Mike,

In 7.6.03 data imports need to be done using java based import tool.
It is available in arsuitekitinstall as one of the components to install
Name of the java based jar is arapiext7603build001.jar
This will get installed at same level as developer studio in AR System install 
directory.

Hope this helps.

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Walters, Mark [mark_walt...@bmc.com]
Sent: Wednesday, September 29, 2010 8:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
**
Take a look in the approval server directory under your 7.6.03 install, you 
should find an arimportcmd binary in there.  I'm not sure why it's no longer in 
the server/bin directory.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike)
Sent: 29 September 2010 15:37
To: arslist@ARSLIST.ORG
Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

**
Greetings!

We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 
on our Solaris 5.10 server / Oracle 10g database.

So far, so good, but arimportcmd seems to have been 
discontinued.  I see in the integration guide that Remedy Import has been 
replaced by a new Java-based dataimport, but I can't find anything for 
server-side data imports.

Searching arslist archives, I find threads from July for ARS 
7.5 that seem to confirm that arimportcmd has been deprecated.  I tried to 
reply directly from it, but botched it somehow.  Hopefully this isn't a 
duplicate (apologies if so).

Am I missing something?  We have a number of external 
applications that deposit data files on our server, after which Remedy 
workflow, and in some cases, Unix shell scripts initiate the server-side 
imports (arimportcmd in our current version).  Is there a way to handle 
server-side imports in 7.6.3 (or 7.5, for that matter)?

Thanks in advance for any help you can offer.

Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192

_attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

[Gadgil, Abhijeet]

Mike,

Can you attach / paste file / contents of /u02/apps/remedy/ar/db/import2.log 
which is the log file generated by the java import tool?

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike
Sent: Wednesday, September 29, 2010 11:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

Mike,
We are on 7.5.0 patch 6.

This is the command line that I am trying to use on our HP-UX server.

/opt/java1.5/jre/bin/java -cp 
/u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar
 com.bmc.arsys.apiext.data.DataImport -u remedy --p * -x hdtrnt -M 
/u02/apps/remedy/arHome/arcmds/CDSCust.armx -l 
/u02/apps/remedy/ar/db/import2.log

I created the new armx format file on my PC, then transferred the file to the 
HP server and I don't recall ever installing anything.


However, I am stuck at the moment as the log file is generating the following 
error...

INFO - AR System Import Tool 7.5.00 Sep 14, 2010 7:56:57 AM
INFO - Starting import of /u01/prodftp/prod/in/remedy/statusForRemedy.csv
ERROR - Cannot import, exception occured while importing 
/u01/prodftp/prod/in/remedy/statusForRemedy.csv


Not sure if this help...

Mike


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet
Sent: Wednesday, September 29, 2010 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

Hello Mike,

In 7.6.03 data imports need to be done using java based import tool.
It is available in arsuitekitinstall as one of the components to install
Name of the java based jar is arapiext7603build001.jar
This will get installed at same level as developer studio in AR System install 
directory.

Hope this helps.

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Walters, Mark [mark_walt...@bmc.com]
Sent: Wednesday, September 29, 2010 8:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)
**
Take a look in the approval server directory under your 7.6.03 install, you 
should find an arimportcmd binary in there.  I'm not sure why it's no longer in 
the server/bin directory.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of White, Michael W (Mike)
Sent: 29 September 2010 15:37
To: arslist@ARSLIST.ORG
Subject: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

**
Greetings!

We're working to upgrade from ARS 7.0.1, patch 7 to ARS 7.6.3 
on our Solaris 5.10 server / Oracle 10g database.

So far, so good, but arimportcmd seems to have been 
discontinued.  I see in the integration guide that Remedy Import has been 
replaced by a new Java-based dataimport, but I can't find anything for 
server-side data imports.

Searching arslist archives, I find threads from July for ARS 
7.5 that seem to confirm that arimportcmd has been deprecated.  I tried to 
reply directly from it, but botched it somehow.  Hopefully this isn't a 
duplicate (apologies if so).

Am I missing something?  We have a number of external 
applications that deposit data files on our server, after which Remedy 
workflow, and in some cases, Unix shell scripts initiate the server-side 
imports (arimportcmd in our current version).  Is there a way to handle 
server-side imports in 7.6.3 (or 7.5, for that matter)?

Thanks in advance for any help you can offer.

Mike White
EMail michael.wh...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192

_attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

The information contained in this message is privileged and intended only for 
the recipients named. If the reader is not a representative of the intended 
recipient, any review, dissemination or copying of this message or the 
information it contains is prohibited. If you have received this message in 
error, please

Re: Need Help - New to Remedy C APIs

[Gadgil, Abhijeet]

I assume you are using unixes.
On the testing environment does the server name that you have passed to 
control.server resolve to a valid name that can be resolved either via DNS or 
is mapped in the hosts file.
Lets say if you have passed the value to control.server as testmachine
The easy way fwd for testing would be to map testmachine to an IP in your 
testing env. Following steps should help:
1. On shell prompt execute ifconfig and get the IP adress
2. Open /etc/hosts
3. Map Testmachine to the IP address obtained in 1 above
4. Save /etc.hosts
6. Rerun your program

LD_LIBRARY_PATH: should point to the location where arapixx.so / arrpcxx.so and 
arutilxx.so are present, where xx is the version, .so: for solaris / linux 

Regards,
Abhijeet

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Raghav Peeyush [peeyush128_rag...@yahoo.co.in]
Sent: Sunday, September 05, 2010 1:12 AM
To: arslist@ARSLIST.ORG
Subject: Need Help - New to Remedy C APIs

I need help. I have a C program which is using Remedy C APIs. this program is
working fine in Development box. but when the same binary files are copied
to testing environment, it is showing me error API ERROR (150) A server name
must be supplied in the control record. however i printed server name in
*control variable and it is giving me correct value. i doubt this could be
related to configuration difference on 2 different boxes. same time i want
to know what libraries should be used while compiling the program and what
path should be there in $PATH and $LD_LIBRARY_PATH.
thanks in advance.
--
View this message in context: 
http://old.nabble.com/Need-Help---New-to-Remedy-C-APIs-tp29621732p29621732.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: AREmail engine message size limitation?

[Gadgil, Abhijeet]

Message size 64346 would not challenge the field size limits.
I presume you have a filter notify action populating the message body?

Abhijeet

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Mahendra Mahalkar [mahendra.mahal...@gmail.com]
Sent: Friday, July 09, 2010 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: AREmail engine message size limitation?

** Ravi,
If the character field input length is set to 0 then data send will not be 
unlimited but it will depend on the database as max limits are as follows:

 *   For Sybase/MS SQL Server and Informix databases, 2 GB
 *   For DB2, 10 MB
 *   For Oracle, 4 GB

Thanks  Regards,
Mahendra Mahalkar



On Thu, Jul 8, 2010 at 8:36 PM, Shellman, David 
dave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com 
wrote:
Ravi,

The Field Values field on the AR System Email Messages form has the field size 
set to 32,000.  We set this field to zero (0) every time we upgrade the email 
engine so that we can send large messages using templates.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ravi
Sent: Wednesday, July 07, 2010 10:03 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: AREmail engine message size limitation?

 AR System 7.1
Email Engine: 7.1.00 Patch 008

Hi: is there a limit in the size of the message that AREmail engine can
process. I am not seeing emails in the AR System Email Messages for
messages that have a large message body (64346 characters was one of
them). I am not seeing any errors in the emaild.sh_log nor am I seeing
anything in AR System Email Error Logs form.

Thanks
Ravi

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org
attend wwrug10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org
attend wwrug10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are

_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Approval Previews

[Gadgil, Abhijeet]

In approval server version 7.5 this functionality is available.
You should be able to use the application command below:
Pasting text instead of the snap that I sent which did not go through.

Generate-Multi-Process-Preview [-s formName] [-e requestID]
-l phase:processList; [-o {0|1}]
Creates a multi-process preview request for the associated application request.
Optionally, you might choose to create a single process preview request using 
the
Appropriate parameter. For more information, see Multi-process preview on
page 164.

Table C-8: Generate-Multi-Process-Preview command parameters
Parameter Description
-l The names of processes to include. If omitted, this command performs no
action. Multiple process names are separated by semicolons.
Optionally, you can include extra information as a prefix to a process name
separated by a colon (:). It could be anything related to the process that you
want to highlight. For example, in the case of BMC Remedy Change
Management applications, you can include phase information.
-o Indicates whether a single process (0) or multi-process (1) preview should be
generated. If omitted, its value defaults to 1.

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, March 22, 2010 7:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Approval Previews

This sounds very interesting.  Are you referring to the 7.5 version of the 
Approval Engine, or is it specific to Change Management 7.5.  I ask because I'm 
going to be running ITSM 7.0.3 on ARS 7.5

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Gadgil, Abhijeet
Sent: Friday, March 19, 2010 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Approval Previews

**
In 7.5 approval server has the ability to preview beyond the current process 
that you are in. Approval server allows you to see these in either a table view 
or in a flowchart view.
New application command introduced vide 7.5 Approval server as below will allow 
you kick start previewing approvers even before an approval request has 
actually been kicked off.
This you can achieve by specifying the processes that you foresee being invoked 
as part of your real time request flow when firing the application command 
below.
Ensure that you pass the -o option as 1, if you intend to preview across more 
than one approval processes.
Needless to say specifying an adhoc type of approval process in the mix would 
not help, because adhoc type of process as the name suggests cannot visualize 
the approval chain upfront.

[rtfimage://]

Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


[rtfimage://]
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Wilson, Jeffrey M
Sent: Saturday, March 20, 2010 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Approval Previews

Hi,

Does anyone use the approval preview functionality in the approval server for 
change management?   The concept sounds good since it allows a change manager 
to map out the approval plan for a change request based on the attributes but 
it seems to have a number of limitations:

- It doesn't preview required approvals unless you're in an approval stage
- When you are in an approval stage, it doesn't preview required approvals 
beyond the current approval stage.
- When using level approval processes, it doesn't preview required approvals 
beyond the current level of the current process

In essence, the function doesn't appear to be doing a look-ahead and only 
really tells the user what information is displayed on the approvers tab of the 
infrastructure change form.  Is there something that I'm missing?  I believe 
the system has been configured properly per the documentation.  The plugin 
loopback RPC socket has been configured and the approval processes (level) are 
configured to generate previews in real-time only.  I didn't see much when 
scrubbing the message boards.

Any input or suggestions on how to get the preview behavior described above 
would be appreciated.  How does everyone else deal with this (or is it a 
non-issue)?

Thanks,
Jeff

---
ARS 7.1 patch 6
ITSM 7.0.03 patch 9
Redhat Linux 4.6

_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Private and confidential as detailed 
herehttp://www.sug.com

Re: Approval Server Management Cost Authorization demo filter

[Gadgil, Abhijeet]

Which version of Approval server are you using?
The sample forms / processes / rules are installed as part of installing 
approval process. You would not have to do anything extra in particular to 
install these. Pre - 7.5, in shell script based installers I believe approval 
server installation had a check to allow users to not install approval samples 
as part of the installer.
Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Saturday, March 20, 2010 12:42 AM
To: arslist@ARSLIST.ORG
Subject: Approval Server Management Cost Authorization demo filter

Dear List,
We are trying to get the demo Approval Server working.  The documentation 
refers to a Management Cost Authorization filter.  We don't have it on our 
system, altho we have hundreds of other AP filters.  Is it supposed to come as 
part of the demo, or are we supposed to create it ourselves?  I could easily 
have deleted it by mistake, not knowing what it is for.
If it is part of the package, and someone would be willing to send me an import 
definition of it, I will be grateful for at least a day-and-a-half.
Dwayne Martin
James Madison University
(ARS 7.1 p3, RH Linux server, Oracle 10.2 db)

_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Approval Server Management Cost Authorization demo filter

[Gadgil, Abhijeet]

Missed on the 7.1 AR p3 that you mentioned in email footer.
Anyway, you should have the following def / arx files at approval install 
location on your box.
Please import, SampleApp.def
And then import data files below:
restaurant.arx; sampadmn.arx; sampform.arx;; sampproc.arx; samprole.arx; 
samprule.arx; company.arx; authority.arx
That should get you setup on using samples.
Regards,
Abhijeet
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Gadgil, Abhijeet
Sent: Saturday, March 20, 2010 1:52 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Approval Server Management Cost Authorization demo filter

Which version of Approval server are you using?
The sample forms / processes / rules are installed as part of installing 
approval process. You would not have to do anything extra in particular to 
install these. Pre - 7.5, in shell script based installers I believe approval 
server installation had a check to allow users to not install approval samples 
as part of the installer.
Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne
Sent: Saturday, March 20, 2010 12:42 AM
To: arslist@ARSLIST.ORG
Subject: Approval Server Management Cost Authorization demo filter

Dear List,
We are trying to get the demo Approval Server working.  The documentation 
refers to a Management Cost Authorization filter.  We don't have it on our 
system, altho we have hundreds of other AP filters.  Is it supposed to come as 
part of the demo, or are we supposed to create it ourselves?  I could easily 
have deleted it by mistake, not knowing what it is for.
If it is part of the package, and someone would be willing to send me an import 
definition of it, I will be grateful for at least a day-and-a-half.
Dwayne Martin
James Madison University
(ARS 7.1 p3, RH Linux server, Oracle 10.2 db)

_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Approval Previews

[Gadgil, Abhijeet]

In 7.5 approval server has the ability to preview beyond the current process 
that you are in. Approval server allows you to see these in either a table view 
or in a flowchart view.
New application command introduced vide 7.5 Approval server as below will allow 
you kick start previewing approvers even before an approval request has 
actually been kicked off.
This you can achieve by specifying the processes that you foresee being invoked 
as part of your real time request flow when firing the application command 
below.
Ensure that you pass the -o option as 1, if you intend to preview across more 
than one approval processes.
Needless to say specifying an adhoc type of approval process in the mix would 
not help, because adhoc type of process as the name suggests cannot visualize 
the approval chain upfront.

[X]

Regards,
Abhijeet

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

[X]
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Wilson, Jeffrey M
Sent: Saturday, March 20, 2010 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Approval Previews

Hi,

Does anyone use the approval preview functionality in the approval server for 
change management?   The concept sounds good since it allows a change manager 
to map out the approval plan for a change request based on the attributes but 
it seems to have a number of limitations:

- It doesn't preview required approvals unless you're in an approval stage
- When you are in an approval stage, it doesn't preview required approvals 
beyond the current approval stage.
- When using level approval processes, it doesn't preview required approvals 
beyond the current level of the current process

In essence, the function doesn't appear to be doing a look-ahead and only 
really tells the user what information is displayed on the approvers tab of the 
infrastructure change form.  Is there something that I'm missing?  I believe 
the system has been configured properly per the documentation.  The plugin 
loopback RPC socket has been configured and the approval processes (level) are 
configured to generate previews in real-time only.  I didn't see much when 
scrubbing the message boards.

Any input or suggestions on how to get the preview behavior described above 
would be appreciated.  How does everyone else deal with this (or is it a 
non-issue)?

Thanks,
Jeff

---
ARS 7.1 patch 6
ITSM 7.0.03 patch 9
Redhat Linux 4.6


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to increase java.lang.OutOfMemoryError: Java heap space

[Gadgil, Abhijeet]

On command line please set the following parameters,

java -Xmsinitial heap size -Xmxmaximum heap size

Defaults are:

java -Xms32m -Xmx128m

You can set this either in the Java Control Panel or on the command line, 
depending on the environment you run your application.



A



The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of my employer.  My voluntary 
participation in this forum is not intended to convey any kind of role for my 
employer


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Sean Harrodine [sean_rem...@yahoo.co.uk]
Sent: Tuesday, January 26, 2010 9:56 PM
To: arslist@ARSLIST.ORG
Subject: How to increase java.lang.OutOfMemoryError: Java heap space


**
Hi all,

We are running apache tomcat 5.5.28 on our Linux midtier server and are seeing 
the following errors..

# ps -ef|grep java
root  8620 1  0 16:10 pts/000:00:09 /opt/jdk1.6.0_16/jre/bin/java 
-Djava.util.logging.config.file=/usr/apache-tomcat-5.5.28/conf/logging.properties
 -Xmx256m -Xms256m 
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager 
-Djava.endorsed.dirs=/usr/apache-tomcat-5.5.28/common/endorsed -classpath 
/usr/apache-tomcat-5.5.28/bin/bootstrap.jar 
-Dcatalina.base=/usr/apache-tomcat-5.5.28 
-Dcatalina.home=/usr/apache-tomcat-5.5.28 
-Djava.io.tmpdir=/usr/apache-tomcat-5.5.28/temp 
org.apache.catalina.startup.Bootstrap start


java.lang.OutOfMemoryError: Java heap space
   java.util.TreeMap.put(TreeMap.java:554)
   
com.bmc.arsys.api.RpcConverter.fromRpcArPropListToDisplayPropertyMap(Unknown 
Source)
   com.bmc.arsys.api.RpcHandConverter..fromRpcArDisplayInstanceList(Unknown 
Source)
   
com.bmc.arsys.api.RpcHandConverter.fromRpcArGetMultipleFields14Out(Unknown 
Source)
   com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source)
   com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source)
   com.remedy.arsys.goat.CachedFieldMapInternal.init(Unknown Source)
   com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
   com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
   com.remedy.arsys.goat.action.ActionOpenDialog.init(Unknown Source)
   com.remedy.arsys.goat.action.ActionList.compileAction(Unknown Source)
   com.remedy.arsys.goat.action.ActionList.init(Unknown Source)
   com.remedy.arsys.goat.ActiveLink.init(Unknown Source)
   com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source)
   com.remedy.arsys.goat.ActiveLinkCollector.init(Unknown Source)
   com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown Source)
   com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
   com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source)
   com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source)
   com..remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
   com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
   com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:729)


Can anyone point me in the right direct as to where and how we can increase it 
please ??

TIA...as always !

Sean


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Export processes created by AP:Process Definition using BMC Remedy User

[Gadgil, Abhijeet]

While installing approval server two samples viz., Lunch Scheduler and Get 
Agreement are also distributed. 4 approval processes constitute these samples.
On AP:Process Definition through user tool, select any of the processes that 
you created and hit report to get to a arx.
Hope this is what you are looking for.

Regards,
Abhijeet


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of RKVKRKVK [krishn...@ilantus.com]
Sent: Monday, July 06, 2009 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Export processes created by AP:Process Definition using BMC Remedy User

Hi,

I tried to export AP:Process Definition form using BMC Remedy Developer
Studio. By default some processes are installed while installing the BMC
Remedy User tool.

   As of my assumption, If i try to export this file it will export all
processes which is created in the BMC Remedy User using AP:Process
Definition. If i want to export only those processes which is created by my
self (instead of default processes), what are all the steps i have to follow
to export processes only those created by myself.

Best Regards,
Krishna B

--
View this message in context: 
http://www.nabble.com/Export-processes-created-by-AP%3AProcess-Definition-using-BMC-Remedy-User-tp24350521p24350521.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: ERROR's in LOG-Approve : Some fields truncated...ARWARN 8911

[Gadgil, Abhijeet]

I believe the fields below are used in approval server for storing approver 
names. I think the errors are due to the fact that field in bold below has 255 
char width. Can you please check what is the field length at your end for 
fields below?

AP:Signature:

 - Original Approver (field ID 13203)

 - Approver (field ID 13207)

AP:Role:

 - Member list (field ID 12401)

The approval server checks the size of the Approvers field i.e., 13207 on the 
AP:Signature form, and uses this size as the maximum limit. What this means is 
that you could change the size of this field to anything, and the approval 
server will detect this and enforce this increased size.

Two things must be noted:
1. The size of the Approvers field is checked on server startup. So once the 
change is made, the approval server will need to be restarted (this might mean 
restarting the AR Server).

2. The maximum allowable size of the Approvers field is database dependent. The 
limits are listed below.

   Oracle 4000
   MSSQL Server   8000
   Informix255
   DB2 255
   Sybase  255

So if you are on Oracle / SQL server you can pretty much increase the field 
length and get rid of the errors below, ofcourse if the approver list that is 
contrived is below relevant length mentioned above.

Regards,
Abhijeet
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Savant, don...@dts
Sent: Wednesday, May 27, 2009 10:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ERROR's in LOG-Approve : Some fields truncated...ARWARN 8911

We were told by Support that this is a known issue but that since it doesn't 
negatively impact the application, a fix would not be coming for a while.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of DigiLife
Sent: Wednesday, May 27, 2009 10:12 AM
To: arslist@ARSLIST.ORG
Subject: ERROR's in LOG-Approve : Some fields truncated...ARWARN 8911

--=_Part_128139_13885117.1243444294618
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit


Over and over in the log fileWe are also experiencing stability with
Tomcat in a Wintel environment.

Action Request System(R) Server Version 7.1.00 Patch 004 200808100630
Arerror.log:
Tue Mar 17 15:06:53 2009  Approve : Some of the fields have been truncated
from the results list because the total length of the fields and separators
is greater than the maximum allowed 0 (ARWARN 8911)
Tue Mar 17 15:10:18 2009  Approve : Some of the fields have been truncated
from the results list because the total length of the fields and separators
is greater than the maximum allowed 0 (ARWARN 8911)
Tue Mar 17 15:13:23 2009  Approve : Some of the fields have been truncated
from the results list because the total length of the fields and separators
is greater than the maximum allowed 0 (ARWARN 8911)
Any idea what is causing this?
Thanks in advance,
Digi
--
View this message in context: 
http://www.nabble.com/ERROR%27s-in-LOG-Approve-%3A-Some-fields-truncated...ARWARN-8911-tp23745429p23745429.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

--=_Part_128139_13885117.1243444294618
Content-Type: text/html; charset=us-ascii
Content-Transfer-Encoding: 7bit

**

Over and over in the log fileWe are also experiencing stability with 
bTomcat/b in a Wintel environment.

Action Request System(R) Server bVersion 7.1.00 Patch 004 200808100630/b
Arerror.log:
Tue Mar 17 15:06:53 2009  Approve : Some of the fields have been truncated from 
the results list because the total length of the fields and separators is 
greater than the maximum allowed 0 (bARWARN 8911/b)
Tue Mar 17 15:10:18 2009  Approve : Some of the fields have been truncated from 
the results list because the total length of the fields and separators is 
greater than the maximum allowed 0 (ARWARN 8911)
Tue Mar 17 15:13:23 2009  Approve : Some of the fields have been truncated from 
the results list because the total length of the fields and separators is 
greater than the maximum allowed 0 (ARWARN 8911)
Any idea what is causing this?
Thanks in advance,
Digi
brhr align=left width=300
View this message in context: a 
href=http://www.nabble.com/ERROR%27s-in-LOG-Approve-%3A-Some-fields-truncated...ARWARN-8911-tp23745429p23745429.html;ERROR's
 in LOG-Approve : Some fields truncated...ARWARN 8911/abr
Sent from the a 
href=http://www.nabble.com/ARS-%28Action-Request-System%29-f716.html;ARS 
(Action Request System) mailing list archive/a at Nabble.com.br
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

--=_Part_128139_13885117.1243444294618--

Re: Performance Tuning ARS 7.1

[Gadgil, Abhijeet]

Tempdb is a ala temporary tablespace in sql server. AR installer does not 
create this. When SQL Server is installed the setup program creates tempdb 
database. Tempdb is a system database used by SQL Server to store temporary 
tables and temporary stored procedures, for sorting, subqueries, and aggregates 
with GROUP BY, ORDER BY, for cursors and so on. Tempdb database contains only 
temporary objects, so if you want to create a permanent object, do not create 
it in the tempdb database.

Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Molenda
Sent: Saturday, May 23, 2009 6:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Performance Tuning ARS 7.1

**
We have been experiancing random ARERR 92 / 8939's at several custom locations 
- generally a restart of ARS clears the issue - this is occuring on multiple 
7.1 patch versoins.

Since this is the 'tempdb' and not ARSystem - I am curious as to what ARS would 
be doing in the tempdb - guess I need to enable profiler and check the 
activity...

One question - is what is the transaction logsize of tempdb? is it attempting 
to grow (and grow)??

I will pass this 'tip' on to my team(s) for them to try at a few customer 
locations just to double check...
Robert Molenda
On Thu, May 21, 2009 at 11:43 AM, Leonard Nelson 
leo.nel...@gmail.commailto:leo.nel...@gmail.com wrote:
Hello All

We just launched ARS 7.1 two weeks ago. Things have been running
fairly well until last week when we started to see the error ARERR 92
Timeout during database update -- the operation has been accepted by
the server and will usually complete successfully : 
server.comhttp://server.com/

With BMC guidance we increased the tempdb size from an initial 8MB to
1GB. The ARERR 92 error appeared to be resolved until earlier this
week when we started seeing error ARERR 382 The value(s) for this
entry violate a unique index that has been defined for this form :
HPD:Help Desk entry:INC8832 fields:   and error ARERR 8939
The AR System Plug-In server is not responding. Cannot connect to the
system at this time. Contact your AR System Administrator for
assistance. : RPC: Timed out

I suspect that ARERR 92 and ARERR 382 are related, so earlier this
morning I increased the tempdb size from 1GB to 5GB. This appears to
have resolved these errors. However, I'm not sure if ARERR 8939 is
related to this issue but restarting the arplugin.exe process appears
to have resolved this issue.

Our AR server is running on a Windows 2003 server R2 with 8GB RAM and
the database backed is SQL 2005 running on a similar server.

I'm curious if anyone else has encountered similar issues and what
recommendations people have for improving performance of a system.
Clearly, we are learning some new ways of tuning our system, so any
tips would be greatly appreciated.

Leo

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org/
Platinum 
Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net 
ARSlist: Where the Answers Are



--
If it were not for the gutter, my mind would be homeless!
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: ARS 7.5 Install Issue

[Gadgil, Abhijeet]

Can you run ARSystemMaintenanceTool.cmd, available at install location to zip 
install logs and share these?

Regards,
Abhijeet

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Saturday, May 23, 2009 7:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 Install Issue

**
Rafael,

Any issues with the database?

Howard
On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 
rafael.rodrig...@broadridge.commailto:rafael.rodrig...@broadridge.com wrote:
**

Hello list,



WIN2003 Server

SQL2005



I was attempting to upgrade my current dev environment remedy installation from 
7.0.1 patch 6 to 7.5 Patch 1 and I'm getting an error during installation. The 
error appears in the event log but there is no errors in the install_log:



Event Type: Error
Event Source: AR System Monitor
Event Category: None
Event ID: 0
Date: 05/22/2009
Time: 1:45:48 PM
User: N/A
Computer: REM4DEV
Description:
390600 : Failure during SQL operation to the database (ARERR 552)





Any ideas?



Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial 
Solutions

2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p

[%20]



This message and any attachments are intended only for the use of the addressee 
and

may contain information that is privileged and confidential. If the reader of 
the

message is not the intended recipient or an authorized representative of the

intended recipient, you are hereby notified that any dissemination of this

communication is strictly prohibited. If you have received this communication in

error, please notify us immediately by e-mail and delete the message and any

attachments from your system.



_Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net 
ARSlist: Where the Answers Are_



--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are