Re: [LegacyUG] Run-time error `5`
Lloyd, At the bottom of your, mine and every other email, and under the Legacy Home tab there is a link on line technical help. Just click it and select error by number. Ron Ferguson _ New Tutorial: Embed Blogger RSS feed into your Website http://www.fergys.co.uk Includes the family tree for Alan J Grimshaw http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England http://myweb.tiscali.co.uk/fergys/ - Original Message - From: lhit...@aol.com To: LegacyUserGroup@legacyfamilytree.com Sent: 25 September 2009 10:34 Subject: [LegacyUG] Run-time error `5` List, I am running Legacy 7.0.0.109 and am having a problem with the above error. I have a PDF Descendant Narrative Report and when I switch from the data file to the Report and hit the down arrow key, I get the message (Run-time error `5` Invalid procedure call or argument.) If I hit the scroll bar arrow first,I can then hit the down arrow key and scroll down with no problem. I had this same problem with the previous version also. Any ideas out there on solving this problem? Lloyd Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.409 / Virus Database: 270.13.112/2394 - Release Date: 09/25/09 05:51:00 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run-time error `5`
Thank you, Ron, but this does not help me with my problem. Legacy has no problem starting up. I guess it is something I will have to live with. Lloyd In a message dated 9/25/2009 5:53:17 A.M. Eastern Daylight Time, rnldfe...@tiscali.co.uk writes: Lloyd, At the bottom of your, mine and every other email, and under the Legacy Home tab there is a link on line technical help. Just click it and select error by number. Ron Ferguson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run-time error `5`
Lloyd, Is that report open in Preview or did you create a PDF file and have it open in Adobe Reader? If you have it open in Preview you should NOT be able to switch back to the data file, only the preview should be active. Give me more detailed step by step instructions on how you have both Legacy and the PDF report open. If the report is open in Adobe reader what are you looking at in Legacy? Is it the same report or are you in another view. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. lhit...@aol.com wrote: List, I am running Legacy 7.0.0.109 and am having a problem with the above error. I have a PDF Descendant Narrative Report and when I switch from the data file to the Report and hit the down arrow key, I get the message (Run-time error `5` Invalid procedure call or argument.) If I hit the scroll bar arrow first,I can then hit the down arrow key and scroll down with no problem. I had this same problem with the previous version also. Any ideas out there on solving this problem? Lloyd Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run-time error `5`
Original Message From: lhit...@aol.com To: LegacyUserGroup@legacyfamilytree.com Sent: 25 September 2009 17:53 Subject: Re: [LegacyUG] Run-time error `5` Thank you, Ron, but this does not help me with my problem. Legacy has no problem starting up. I guess it is something I will have to live with. Lloyd In a message dated 9/25/2009 5:53:17 A.M. Eastern Daylight Time, rnldfe...@tiscali.co.uk writes: Lloyd, At the bottom of your, mine and every other email, and under the Legacy Home tab there is a link on line technical help. Just click it and select error by number. Ron Ferguson Lloyd, Having looked at the error number, I see that the wording is somewhat opaque. It does not mean that the solution offered is only for when Legacy will not open - note the first line which says that there is not just one cause. I would first try the update suggestion and if that doesn't work then delete the appropriate USR file. I have just reread your initial post. Are you saying that the report will not open in Acrobat Reader? If so your problem is much more likely to be with the Adobe program. Ron Ferguson _ New Tutorial: Embed Blogger RSS feed into your Website http://www.fergys.co.uk Includes the family tree for Alan J Grimshaw http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England http://myweb.tiscali.co.uk/fergys/ Follow me on twitter http://twitter.com/ronfergy Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run-time error `5`
Lloyd, Is it the pdf viewer where you are using the down arrow and scroll bar and get the error ? If so, which pdf viewer are you using ? I'm trying to replicate the problem but cannot. Tim Rosenlof lhit...@aol.com wrote: List, I am running Legacy 7.0.0.109 and am having a problem with the above error. I have a PDF Descendant Narrative Report and when I switch from the data file to the Report and hit the down arrow key, I get the message (Run-time error `5` Invalid procedure call or argument.) If I hit the scroll bar arrow first,I can then hit the down arrow key and scroll down with no problem. I had this same problem with the previous version also. Any ideas out there on solving this problem? Lloyd Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
When Legacy is installed the install log is created. It is also clear that some users find that they no longer have the log file in their system. The one thing which they all have in common is that they have correctly tried to uninstall Legacy using the Window's Add/Remove function and have not been successful. Why, I cannnot tell, but isn't it possible that the install log file is being stripped at this point? Ron Ferguson _ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Tue, 31 Mar 2009 20:18:26 -0700 From: clshee...@yahoo.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Nope, no Norton programs on my system. Here is the sequence of what occurred: I downloaded 7.0.0.90. (Either shortly before or shortly after installing 7.0.0.90, I also installed Adobe Reader 9). Legacy seemed to work properly for several days, but I had not tried to print. When I tried to preview/print a report, Legacy froze and could only be shut down with Ctrl-Alt-Del and End Process. (No error message appeared). After trying several other things (deleting .usr files, etc.), I tried to uninstall Legacy. It appeared to uninstall, but I later discovered Legacy was still on my computer and operational (except for my print/preview problem). It was at this point that I discovered the install.log file was no longer on my system and I could not uninstall Legacy. The only way I could remove Legacy from my system was to delete it from the Registry. I then reinstalled, and it was at this point I got Error 339 when trying to print/preview. I fixed that by following the Legacy online instructions for downloading the affected .ocx files (vsprint8.ocx and vspdf8.ocx if I'm remembering correctly). Hope this helps, Connie --- On Wed, 4/1/09, Sherry/Support wrote: From: Sherry/Support Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, April 1, 2009, 1:33 AM Connie - and Phil too By any chance do either of you have Norton 360 installed? Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 2:34 PM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Absolutely. I assure you that without doubt, I am 100% certain the file was missing. I looked several times (under I not U a-n-d read every single file in the list) just to make sure. I even ran a search of ALL files on my computer, including hidden files, just to make sure may eyes did not deceive me. --- On Tue, 3/31/09, Sherry/Support wrote: From: Sherry/Support Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 5:47 PM Did you *look* in the c:\Legacy folder using Windows Explorer to see if the file is not there? It's under I for Install not under U for uninstall! Funny but I'm getting a lot of reports that the file is missing but the user is looking under U in the file list in Windows Explorer! It's clearly showing in my Files list in Windows Explorer. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 10:29 AM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Sherry, I'm not sure if you're talking about the current .90 build, or another build you have in the pipeline, but I wanted to clarify (in case it is important for the programmers) that the problem I had with the missing install.log file (and it most definitely was missing) happened only after I installed .90. (7.0.0.90 did cure my run time error 5 problem, but it - or perhaps my similarly timed installation of Adobe Reader 9 - caused my Legacy print/preview and missing install.log problem). I was not still using .89 when that happened. Connie --- On Tue, 3/31/09, Sherry/Support wrote: From: Sherry/Support Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 3:19 PM
Re: [LegacyUG] Run time error '5'
On Wed, 1 Apr 2009 09:51:47 +0100, ronald ferguson ronfe...@msn.com wrote: The one thing which they all have in common is that they have correctly tried to uninstall Legacy using the Window's Add/Remove function and have not been successful. I always thought you were supposed to uninstall Legacy with the uninstall utility that came with Legacy ... not thru the Windows Control Panel. Or does it make a difference? -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools/index.htm Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run time error '5'
no From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Tuesday, March 31, 2009 9:33:42 PM Subject: RE: [LegacyUG] Run time error '5' Connie - and Phil too By any chance do either of you have Norton 360 installed? Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 2:34 PM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Absolutely. I assure you that without doubt, I am 100% certain the file was missing. I looked several times (under I not U a-n-d read every single file in the list) just to make sure. I even ran a search of ALL files on my computer, including hidden files, just to make sure may eyes did not deceive me. --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 5:47 PM Did you *look* in the c:\Legacy folder using Windows Explorer to see if the file is not there? It's under I for Install not under U for uninstall! Funny but I'm getting a lot of reports that the file is missing but the user is looking under U in the file list in Windows Explorer! It's clearly showing in my Files list in Windows Explorer. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 10:29 AM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Sherry, I'm not sure if you're talking about the current .90 build, or another build you have in the pipeline, but I wanted to clarify (in case it is important for the programmers) that the problem I had with the missing install.log file (and it most definitely was missing) happened only after I installed .90. (7.0.0.90 did cure my run time error 5 problem, but it - or perhaps my similarly timed installation of Adobe Reader 9 - caused my Legacy print/preview and missing install.log problem). I was not still using .89 when that happened. Connie --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 3:19 PM Christopher, The install.log file most of the time is not missing. The messages says The install.log file cannot be opened or something like that. It's a problem with the uninstaller and we believe it's been fixed in the latest build. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
I'm not sure, I have used both! I always uderstood, but may be wrong, that the Windows Add/Replace first's choice was to use the programs uninstaller, if one was available. Ron Ferguson _ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: kowal...@iglou.com To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run time error '5' Date: Wed, 1 Apr 2009 07:23:33 -0400 On Wed, 1 Apr 2009 09:51:47 +0100, ronald ferguson wrote: The one thing which they all have in common is that they have correctly tried to uninstall Legacy using the Window's Add/Remove function and have not been successful. I always thought you were supposed to uninstall Legacy with the uninstall utility that came with Legacy ... not thru the Windows Control Panel. Or does it make a difference? -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools/index.htm _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run time error '5'
I too was always taught that one should use the add/remove function if available, if not then use the uninstall from the program. I tried both and neither would uninstall Legacy. Phil From: ronald ferguson ronfe...@msn.com To: legacyusergroup@legacyfamilytree.com Sent: Wednesday, April 1, 2009 9:16:30 AM Subject: RE: [LegacyUG] Run time error '5' I'm not sure, I have used both! I always uderstood, but may be wrong, that the Windows Add/Replace first's choice was to use the programs uninstaller, if one was available. Ron Ferguson _ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: kowal...@iglou.com To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run time error '5' Date: Wed, 1 Apr 2009 07:23:33 -0400 On Wed, 1 Apr 2009 09:51:47 +0100, ronald ferguson wrote: The one thing which they all have in common is that they have correctly tried to uninstall Legacy using the Window's Add/Remove function and have not been successful. I always thought you were supposed to uninstall Legacy with the uninstall utility that came with Legacy ... not thru the Windows Control Panel. Or does it make a difference? -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools/index.htm _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
It only makes a difference if you have more than one version of Legacy installed on your computer (which we don't recommend). If you uninstall through the Control Panel, all versions you have installed will be uninstalled and you'll have to reinstall the ones you want to keep. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Dennis M. Kowallek Sent: Wednesday, April 01, 2009 4:24 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run time error '5' On Wed, 1 Apr 2009 09:51:47 +0100, ronald ferguson ronfe...@msn.com wrote: The one thing which they all have in common is that they have correctly tried to uninstall Legacy using the Window's Add/Remove function and have not been successful. I always thought you were supposed to uninstall Legacy with the uninstall utility that came with Legacy ... not thru the Windows Control Panel. Or does it make a difference? -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools/index.htm Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
Ron wrote: When Legacy is installed the install log is created. It is also clear that some users find that they no longer have the log file in their system. The one thing which they all have in common is that they have correctly tried to uninstall Legacy using the Window's Add/Remove function and have not been successful. Why, I cannnot tell, but isn't it possible that the install log file is being stripped at this point? Yes, Ron, that is exactly what happened in my case. The install.log file was the ONLY Legacy file that the uninstall routine removed (or perhaps more correctly, the only obvious file that it removed; there may have been others I am unaware of, but none that affected the basic operation of the program). It didn't matter whether I tried to uninstall from Windows Add/Remove, or from the Legacy uninstall utility, install.log was removed. I know this because I retrieved the install.log file from Mozy and put it back in the Legacy folder after my first uninstall attempt from Add/Remove failed. I then tried again directly from the Legacy uninstall utility. Same result. The install.log file disappeared and I had to uninstall Legacy via registry edit. Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
Christopher, Are you familiar with the Registry? Is your install log missing from the Legacy folder? In your email you do not say, only imply :-). It is not difficult to delete Legacy from the Registry but I only advise on how to do it with people I am sure have sufficient knowledge and, of course, it is entirely at their own risk and I accept no responsibility for any outcome. What version are you running and do you have Legacy Charting installed? Ron Ferguson _ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: chrisbartt...@msn.com To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Run time error '5' Date: Mon, 30 Mar 2009 18:57:17 -0700 I recently had several conversations with Legacy tech support about my Run time error '5' problem, anytime I entered new info and then saved. She told me to uninstall and reinstall. I tried this, but I continued to have this problem. It got to the point where I did not use Legacy on my main computer, and just used it on a separate machine in my bedroom. Since that time, I have once again subscribed to the UG and noticed that many people were trying to uninstall/reinstall and finding that the program would not reinstall because of the missing install file. That appears to be my problem, and from what I understand, the fix requires some editing in the registry files. Can anyone tell me what this fix is? Thanks much. Christopher Barttels Dayton, WA _ All your Twitter and other social updates in one place http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
Christopher, The install.log file most of the time is not missing. The messages says The install.log file cannot be opened or something like that. It's a problem with the uninstaller and we believe it's been fixed in the latest build. However uninstalling is not required for the repair of Error 5. You just need to delete the .usr files and then reinstall with the most recent build of Legacy v7 (or the final build if you're using an earlier version of Legacy). No registry edit is needed. With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Christopher Barttels Sent: Monday, March 30, 2009 6:57 PM To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Run time error '5' I recently had several conversations with Legacy tech support about my Run time error '5' problem, anytime I entered new info and then saved. She told me to uninstall and reinstall. I tried this, but I continued to have this problem. It got to the point where I did not use Legacy on my main computer, and just used it on a separate machine in my bedroom. Since that time, I have once again subscribed to the UG and noticed that many people were trying to uninstall/reinstall and finding that the program would not reinstall because of the missing install file. That appears to be my problem, and from what I understand, the fix requires some editing in the registry files. Can anyone tell me what this fix is? Thanks much. Christopher Barttels Dayton, WA www.chrisbarttels.net Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
Sherry, I'm not sure if you're talking about the current .90 build, or another build you have in the pipeline, but I wanted to clarify (in case it is important for the programmers) that the problem I had with the missing install.log file (and it most definitely was missing) happened only after I installed .90. (7.0.0.90 did cure my run time error 5 problem, but it - or perhaps my similarly timed installation of Adobe Reader 9 - caused my Legacy print/preview and missing install.log problem). I was not still using .89 when that happened. Connie --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 3:19 PM Christopher, The install.log file most of the time is not missing. The messages says The install.log file cannot be opened or something like that. It's a problem with the uninstaller and we believe it's been fixed in the latest build. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
Did you *look* in the c:\Legacy folder using Windows Explorer to see if the file is not there? It's under I for Install not under U for uninstall! Funny but I'm getting a lot of reports that the file is missing but the user is looking under U in the file list in Windows Explorer! It's clearly showing in my Files list in Windows Explorer. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 10:29 AM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Sherry, I'm not sure if you're talking about the current .90 build, or another build you have in the pipeline, but I wanted to clarify (in case it is important for the programmers) that the problem I had with the missing install.log file (and it most definitely was missing) happened only after I installed .90. (7.0.0.90 did cure my run time error 5 problem, but it - or perhaps my similarly timed installation of Adobe Reader 9 - caused my Legacy print/preview and missing install.log problem). I was not still using .89 when that happened. Connie --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 3:19 PM Christopher, The install.log file most of the time is not missing. The messages says The install.log file cannot be opened or something like that. It's a problem with the uninstaller and we believe it's been fixed in the latest build. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run time error '5'
When I had run time error 5 problems Sherry, Install was not there. Install beginning with I. There is some reason that file gets deleted, not by me nor by the other users from reading the information they put on line. I wish now that I would have done a print screen so that you could have seen it for yourself. Phil Husband From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Tuesday, March 31, 2009 10:47:07 AM Subject: RE: [LegacyUG] Run time error '5' Did you *look* in the c:\Legacy folder using Windows Explorer to see if the file is not there? It's under I for Install not under U for uninstall! Funny but I'm getting a lot of reports that the file is missing but the user is looking under U in the file list in Windows Explorer! It's clearly showing in my Files list in Windows Explorer. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 10:29 AM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Sherry, I'm not sure if you're talking about the current .90 build, or another build you have in the pipeline, but I wanted to clarify (in case it is important for the programmers) that the problem I had with the missing install.log file (and it most definitely was missing) happened only after I installed .90. (7.0.0.90 did cure my run time error 5 problem, but it - or perhaps my similarly timed installation of Adobe Reader 9 - caused my Legacy print/preview and missing install.log problem). I was not still using .89 when that happened. Connie --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 3:19 PM Christopher, The install.log file most of the time is not missing. The messages says The install.log file cannot be opened or something like that. It's a problem with the uninstaller and we believe it's been fixed in the latest build. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
Absolutely. I assure you that without doubt, I am 100% certain the file was missing. I looked several times (under I not U a-n-d read every single file in the list) just to make sure. I even ran a search of ALL files on my computer, including hidden files, just to make sure may eyes did not deceive me. --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 5:47 PM Did you *look* in the c:\Legacy folder using Windows Explorer to see if the file is not there? It's under I for Install not under U for uninstall! Funny but I'm getting a lot of reports that the file is missing but the user is looking under U in the file list in Windows Explorer! It's clearly showing in my Files list in Windows Explorer. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 10:29 AM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Sherry, I'm not sure if you're talking about the current .90 build, or another build you have in the pipeline, but I wanted to clarify (in case it is important for the programmers) that the problem I had with the missing install.log file (and it most definitely was missing) happened only after I installed .90. (7.0.0.90 did cure my run time error 5 problem, but it - or perhaps my similarly timed installation of Adobe Reader 9 - caused my Legacy print/preview and missing install.log problem). I was not still using .89 when that happened. Connie --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 3:19 PM Christopher, The install.log file most of the time is not missing. The messages says The install.log file cannot be opened or something like that. It's a problem with the uninstaller and we believe it's been fixed in the latest build. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
Connie - and Phil too By any chance do either of you have Norton 360 installed? Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 2:34 PM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Absolutely. I assure you that without doubt, I am 100% certain the file was missing. I looked several times (under I not U a-n-d read every single file in the list) just to make sure. I even ran a search of ALL files on my computer, including hidden files, just to make sure may eyes did not deceive me. --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 5:47 PM Did you *look* in the c:\Legacy folder using Windows Explorer to see if the file is not there? It's under I for Install not under U for uninstall! Funny but I'm getting a lot of reports that the file is missing but the user is looking under U in the file list in Windows Explorer! It's clearly showing in my Files list in Windows Explorer. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 10:29 AM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Sherry, I'm not sure if you're talking about the current .90 build, or another build you have in the pipeline, but I wanted to clarify (in case it is important for the programmers) that the problem I had with the missing install.log file (and it most definitely was missing) happened only after I installed .90. (7.0.0.90 did cure my run time error 5 problem, but it - or perhaps my similarly timed installation of Adobe Reader 9 - caused my Legacy print/preview and missing install.log problem). I was not still using .89 when that happened. Connie --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 3:19 PM Christopher, The install.log file most of the time is not missing. The messages says The install.log file cannot be opened or something like that. It's a problem with the uninstaller and we believe it's been fixed in the latest build. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run time error '5'
Nope, no Norton programs on my system. Here is the sequence of what occurred: I downloaded 7.0.0.90. (Either shortly before or shortly after installing 7.0.0.90, I also installed Adobe Reader 9). Legacy seemed to work properly for several days, but I had not tried to print. When I tried to preview/print a report, Legacy froze and could only be shut down with Ctrl-Alt-Del and End Process. (No error message appeared). After trying several other things (deleting .usr files, etc.), I tried to uninstall Legacy. It appeared to uninstall, but I later discovered Legacy was still on my computer and operational (except for my print/preview problem). It was at this point that I discovered the install.log file was no longer on my system and I could not uninstall Legacy. The only way I could remove Legacy from my system was to delete it from the Registry. I then reinstalled, and it was at this point I got Error 339 when trying to print/preview. I fixed that by following the Legacy online instructions for downloading the affected .ocx files (vsprint8.ocx and vspdf8.ocx if I'm remembering correctly). Hope this helps, Connie --- On Wed, 4/1/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Wednesday, April 1, 2009, 1:33 AM Connie - and Phil too By any chance do either of you have Norton 360 installed? Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 2:34 PM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Absolutely. I assure you that without doubt, I am 100% certain the file was missing. I looked several times (under I not U a-n-d read every single file in the list) just to make sure. I even ran a search of ALL files on my computer, including hidden files, just to make sure may eyes did not deceive me. --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 5:47 PM Did you *look* in the c:\Legacy folder using Windows Explorer to see if the file is not there? It's under I for Install not under U for uninstall! Funny but I'm getting a lot of reports that the file is missing but the user is looking under U in the file list in Windows Explorer! It's clearly showing in my Files list in Windows Explorer. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Tuesday, March 31, 2009 10:29 AM To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' Sherry, I'm not sure if you're talking about the current .90 build, or another build you have in the pipeline, but I wanted to clarify (in case it is important for the programmers) that the problem I had with the missing install.log file (and it most definitely was missing) happened only after I installed .90. (7.0.0.90 did cure my run time error 5 problem, but it - or perhaps my similarly timed installation of Adobe Reader 9 - caused my Legacy print/preview and missing install.log problem). I was not still using .89 when that happened. Connie --- On Tue, 3/31/09, Sherry/Support she...@legacyfamilytree.com wrote: From: Sherry/Support she...@legacyfamilytree.com Subject: RE: [LegacyUG] Run time error '5' To: LegacyUserGroup@legacyfamilytree.com Date: Tuesday, March 31, 2009, 3:19 PM Christopher, The install.log file most of the time is not missing. The messages says The install.log file cannot be opened or something like that. It's a problem with the uninstaller and we believe it's been fixed in the latest build. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Run time error '5'
I recently had several conversations with Legacy tech support about my Run time error '5' problem, anytime I entered new info and then saved. She told me to uninstall and reinstall. I tried this, but I continued to have this problem. It got to the point where I did not use Legacy on my main computer, and just used it on a separate machine in my bedroom. Since that time, I have once again subscribed to the UG and noticed that many people were trying to uninstall/reinstall and finding that the program would not reinstall because of the missing install file. That appears to be my problem, and from what I understand, the fix requires some editing in the registry files. Can anyone tell me what this fix is? Thanks much. Christopher Barttels Dayton, WA www.chrisbarttels.net Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Every new update is cummulative, having all previous ones included. --- On Sun, 3/15/09, Leona Cook lbc...@hal-pc.org wrote: From: Leona Cook lbc...@hal-pc.org Subject: [LegacyUG] Run Time Error 5 To: LegacyUserGroup LegacyUserGroup@LegacyFamilyTree.com Date: Sunday, March 15, 2009, 3:04 PM My question regarding this prolonged discussion about this is: Does one have to download each one of the builds as they become available, or will the last build that was released on 3/13 (7.0.0.90)include anything that has been changed recently? My last download was for 7.0.0.86. I purposely didn't do the next one once I read all the posts about the problems people were having. Has it taken care of the problem?Leona Cook Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Brian, it would seem to me that in the future when a known problem surfaces, especially one caused by some kind of programming error, a general statement could or should be made to all users, not just those on LUG. For instance in a short newsletter or on the Legacy Home Page that shows on our pc's when we open Legacy. Then when an update is available to correct the problem it would be nice if Legacy would indicate that the error problem, in this case Error 5, had been resolved along with what ever other additions are part of the update. I looked on Legacy's website after the 13 Mar 2009 update was available and no mention was made of fixing the error. Phil Husband From: Brian/Support br...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Saturday, March 14, 2009 6:38:39 PM Subject: Re: [LegacyUG] Run Time Error 5 The latest update to Legacy dated 13 Mar 2009 contains a fix for the Error 5 using the SourceWriter templates. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Dave Johnson wrote: I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
PHILLIP O HUSBAND wrote: Brian, it would seem to me that in the future when a known problem surfaces, especially one caused by some kind of programming error, a general statement could or should be made to all users, not just those on LUG.For instance in a short newsletter or on the Legacy Home Page that shows on our pc's when we open Legacy. When you open Legacy, click on the Legacy Home Tab. On the right hand side of that page you will see a box labeled Updates. In this box you will see what version you have installed. It will also indicate that You have the latest build. Or that Update xx is available. -- Gene Y. n2kvs Researching Young, Zies, Harer Cox with Legacy Family Tree http://h1.ripway.com/egptech/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time error 5 - here too
Thanks Brian, I will upgrade to it. Margaret On Sat, Mar 14, 2009 at 7:52 PM, Brian/Support br...@legacyfamilytree.comwrote: Margaret, A new update was issued 13 Mar 2009 to fix this problem. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Margaret Gagliardi wrote: Last night I downloaded the newest update and now I cannot add my sources. Is this a problem with the update? What do I do? Thanks Margaret Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Run Time Error 5
My question regarding this prolonged discussion about this is: Does one have to download each one of the builds as they become available, or will the last build that was released on 3/13 (7.0.0.90)include anything that has been changed recently? My last download was for 7.0.0.86. I purposely didn't do the next one once I read all the posts about the problems people were having. Has it taken care of the problem?Leona Cook Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
Leona, I includes the previous updates, so you only need to download the last one to be up to date. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: lbc...@hal-pc.org To: LegacyUserGroup@LegacyFamilyTree.com Subject: [LegacyUG] Run Time Error 5 Date: Sun, 15 Mar 2009 17:04:17 -0500 My question regarding this prolonged discussion about this is: Does one have to download each one of the builds as they become available, or will the last build that was released on 3/13 (7.0.0.90)include anything that has been changed recently? My last download was for 7.0.0.86. I purposely didn't do the next one once I read all the posts about the problems people were having. Has it taken care of the problem? Leona Cook _ Free photo editing software from Windows Live . Try it now! http://clk.atdmt.com/UKM/go/134665240/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
Is anyone else having trouble updating or even getting into the Legacy Web Site? Dave -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Gene Young Sent: Sunday, March 15, 2009 8:40 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 PHILLIP O HUSBAND wrote: Brian, it would seem to me that in the future when a known problem surfaces, especially one caused by some kind of programming error, a general statement could or should be made to all users, not just those on LUG.For instance in a short newsletter or on the Legacy Home Page that shows on our pc's when we open Legacy. When you open Legacy, click on the Legacy Home Tab. On the right hand side of that page you will see a box labeled Updates. In this box you will see what version you have installed. It will also indicate that You have the latest build. Or that Update xx is available. -- Gene Y. n2kvs Researching Young, Zies, Harer Cox with Legacy Family Tree http://h1.ripway.com/egptech/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Yes, all day. On Sun, Mar 15, 2009 at 9:38 PM, Dave Johnson davel...@gmail.com wrote: Is anyone else having trouble updating or even getting into the Legacy Web Site? Dave -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Gene Young Sent: Sunday, March 15, 2009 8:40 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 PHILLIP O HUSBAND wrote: Brian, it would seem to me that in the future when a known problem surfaces, especially one caused by some kind of programming error, a general statement could or should be made to all users, not just those on LUG.For instance in a short newsletter or on the Legacy Home Page that shows on our pc's when we open Legacy. When you open Legacy, click on the Legacy Home Tab. On the right hand side of that page you will see a box labeled Updates. In this box you will see what version you have installed. It will also indicate that You have the latest build. Or that Update xx is available. -- Gene Y. n2kvs Researching Young, Zies, Harer Cox with Legacy Family Tree http://h1.ripway.com/egptech/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time error 5 - here too
Margaret, A new update was issued 13 Mar 2009 to fix this problem. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Margaret Gagliardi wrote: Last night I downloaded the newest update and now I cannot add my sources. Is this a problem with the update? What do I do? Thanks Margaret Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
The latest update to Legacy dated 13 Mar 2009 contains a fix for the Error 5 using the SourceWriter templates. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Dave Johnson wrote: I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
Colin, Sadly you must be correct. Antivirus AVG has just picked up a Trojan in my Photoshop setup files. Several other users are reporting the same. Pakes.CNY by name. Charles Charles -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Colin Liddell Sent: 13 March 2009 6:01 p.m. To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Charles those files are associated with Photoshop, version 6 in particular I think. Colin. - Original Message - From: Charles.Brasell To: LegacyUserGroup@legacyfamilytree.com Sent: Friday, March 13, 2009 11:38 AM Subject: RE: [LegacyUG] Run Time Error 5 Phil, I was a bit distressed after 8 days with no install file also. Are you using Vista SP1? I guess you have tried updating Legacy. Did you get error; 'file apdproxy.exe cannot open because ConnAPI.DLL not found' which I was getting at the time. I have no idea what they are but they seem to be connected to Windows Installer or the download procedure. My thinking was; that if the new version was interrogating the system before installing and finding it lacking then I would remove any sign of Legacy and start afresh. Which worked. Charles , Invercargill Researching; Bernsee, Vangioni, Narbey, Schollum From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: 13 March 2009 9:15 a.m. To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry on my desktop, the one I'm having this problem with, I find the Indiv.usr file. The next file is iSearch and it's a USR file also. There is no I for Install nor is there an Install or Install.log shown. I looked at my laptop which has Legacy on and it's been updated though no data entry since updating and yes there is and Install. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 12:45:00 PM Subject: RE: [LegacyUG] Run Time Error 5 The file name starts with I - it's *Install* . log and will be between Indiv.usr and Interview.usr (if you have accessed those two reports) and no way near the Unwise or Uninstall files. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 12:36 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry, I can read as well as ever, there are NO install.log file unless it's hidden under something else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http
RE: [LegacyUG] Run Time Error 5
Charles, I have been in touch with Phil off-list regarding his problem. May I make it clear, to those who do not know, that the Legacy files (or those of any other program for that matter) should not be deleted without either a) uninstalling first, or b) manually changing the Registry entries. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: c.bras...@xtra.co.nz To: LegacyUserGroup@legacyfamilytree.com Subject: RE: [LegacyUG] Run Time Error 5 Date: Fri, 13 Mar 2009 14:38:06 +1300 Phil, I was a bit distressed after 8 days with no install file also. Are you using Vista SP1? I guess you have tried updating Legacy. Did you get error; ‘file “apdproxy.exe” cannot open because “ConnAPI.DLL” not found’ which I was getting at the time. I have no idea what they are but they seem to be connected to Windows Installer or the download procedure. My thinking was; that if the new version was interrogating the system before installing and finding it lacking then I would remove any sign of Legacy and start afresh. Which worked. Charles , Invercargill Researching; Bernsee, Vangioni, Narbey, Schollum From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: 13 March 2009 9:15 a.m. To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry on my desktop, the one I'm having this problem with, I find the Indiv.usr file. The next file is iSearch and it's a USR file also. There is no I for Install nor is there an Install or Install.log shown. I looked at my laptop which has Legacy on and it's been updated though no data entry since updating and yes there is and Install. Phil From: Sherry/Support To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 12:45:00 PM Subject: RE: [LegacyUG] Run Time Error 5 The file name starts with I - it's *Install* . log and will be between Indiv.usr and Interview.usr (if you have accessed those two reports) and no way near the Unwise or Uninstall files. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 12:36 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry, I can read as well as ever, there are NO install.log file unless it's hidden under something else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall
Re: [LegacyUG] Run Time Error 5
Charles, I'm using XP. I've tried all suggestions, from many wonderful users who have genuinely tried to help as well as those offered by Legacy. I'm not one bit better than when I started. I plan on taking my pc to a friendly repair facility. Phil From: Charles.Brasell c.bras...@xtra.co.nz To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 6:38:06 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, I was a bit distressed after 8 days with no install file also. Are you using Vista SP1? Charles , Invercargill Researching; Bernsee, Vangioni, Narbey, Schollum From:k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: 13 March 2009 9:15 a.m. To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry on my desktop, the one I'm having this problem with, I find the Indiv.usr file. The next file is iSearch and it's a USR file also. There is no I for Install nor is there an Install or Install.log shown. I looked at my laptop which has Legacy on and it's been updated though no data entry since updating and yes there is and Install. Phil From:Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 12:45:00 PM Subject: RE: [LegacyUG] Run Time Error 5 The file name starts with I - it's *Install* . log and will be between Indiv.usr and Interview.usr (if you have accessed those two reports) and no way near the Unwise or Uninstall files. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 12:36 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry, I can read as well as ever, there are NO install.log file unless it's hidden under something else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: =0A http://www.LegacyFamilyTree.com/Etiquette.asp =0A Archived messages: =0A http://www.mail-archive.com/legacyusergroup
Re: [LegacyUG] Run Time Error 5
Just to confirm, you did also look in the second location Sherry posted (backup) and deleted the other 6-9 or so files she listed (more than just Install.log), then tried to reinstall Legacy over the top? Gary Templeman - Original Message - From: PHILLIP O HUSBAND phusba...@verizon.net To: LegacyUserGroup@legacyfamilytree.com Sent: Friday, March 13, 2009 5:26 AM Subject: Re: [LegacyUG] Run Time Error 5 Charles, I'm using XP. I've tried all suggestions, from many wonderful users who have genuinely tried to help as well as those offered by Legacy. I'm not one bit better than when I started. I plan on taking my pc to a friendly repair facility. Phil From: Charles.Brasell c.bras...@xtra.co.nz To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 6:38:06 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, I was a bit distressed after 8 days with no install file also. Are you using Vista SP1? Charles , Invercargill Researching; Bernsee, Vangioni, Narbey, Schollum From:k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: 13 March 2009 9:15 a.m. To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry on my desktop, the one I'm having this problem with, I find the Indiv.usr file. The next file is iSearch and it's a USR file also. There is no I for Install nor is there an Install or Install.log shown. I looked at my laptop which has Legacy on and it's been updated though no data entry since updating and yes there is and Install. Phil From:Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 12:45:00 PM Subject: RE: [LegacyUG] Run Time Error 5 The file name starts with I - it's *Install* . log and will be between Indiv.usr and Interview.usr (if you have accessed those two reports) and no way near the Unwise or Uninstall files. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 12:36 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry, I can read as well as ever, there are NO install.log file unless it's hidden under something else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Legacy User Group guidelines: http
Re: [LegacyUG] Run Time Error 5
yes From: Gary Templeman gtemplem...@comcast.net To: LegacyUserGroup@legacyfamilytree.com Sent: Friday, March 13, 2009 10:55:13 AM Subject: Re: [LegacyUG] Run Time Error 5 Just to confirm, you did also look in the second location Sherry posted (backup) and deleted the other 6-9 or so files she listed (more than just Install.log), then tried to reinstall Legacy over the top? Gary Templeman - Original Message - From: PHILLIP O HUSBAND phusba...@verizon.net To: LegacyUserGroup@legacyfamilytree.com Sent: Friday, March 13, 2009 5:26 AM Subject: Re: [LegacyUG] Run Time Error 5 Charles, I'm using XP. I've tried all suggestions, from many wonderful users who have genuinely tried to help as well as those offered by Legacy. I'm not one bit better than when I started. I plan on taking my pc to a friendly repair facility. Phil From: Charles.Brasell c.bras...@xtra.co.nz To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 6:38:06 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, I was a bit distressed after 8 days with no install file also. Are you using Vista SP1? Charles , Invercargill Researching; Bernsee, Vangioni, Narbey, Schollum From:k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: 13 March 2009 9:15 a.m. To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry on my desktop, the one I'm having this problem with, I find the Indiv.usr file. The next file is iSearch and it's a USR file also. There is no I for Install nor is there an Install or Install.log shown. I looked at my laptop which has Legacy on and it's been updated though no data entry since updating and yes there is and Install. Phil From:Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 12:45:00 PM Subject: RE: [LegacyUG] Run Time Error 5 The file name starts with I - it's *Install* . log and will be between Indiv.usr and Interview.usr (if you have accessed those two reports) and no way near the Unwise or Uninstall files. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 12:36 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry, I can read as well as ever, there are NO install.log file unless it's hidden under something else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http
RE: [LegacyUG] Run Time Error 5
Phil, Having slept on your problem there may be a potential solution, it is one I have successfully used when I've had problems. Last time was so long ago that I had forgotten about. Download and run Windows Installer CleanUp from http://support.microsoft.com/kb/290301 To use, run the program and select Legacy. Then manually delete the files which you don't want (*not* the Data folder and files which you may need). Ron Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 11 Mar 2009 11:38:04 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Run Time Error 5 To: LegacyUserGroup@legacyfamilytree.com I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Phil Husband wrote: A little clarification here. In one of my recent E-mails I said something like Couldn't find Install.log file. I should have made it clear that the error message said that after I tried to uninstall. So Couldn't find Install.log file was an error message. I did look at the program and didn't see any Install.log file listed. Unless it is listed in some other way, it just isn't there. Could it be that Install.Log is one of these so-called 'system' files that a default installation of Windows delights in hiding from us? Open the Explorer to the Legacy installation folder and click on Tool-- Folder Options-- View. There should be an option for showing hidden files. Is it checked? If not, check it and see whether the file magically appears. -- Regards, Mike Fry Johannesburg. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Connie Sheets wrote I am curious if anyone who (1) had been using Sourcewriter prior to the latest update, and (2) has installed 7.0.0.89 is able to use SourceWriter at all, for any template. If so, which templates work? This is interesting - FSVO interesting! Knowing I had created a few new sources since 7.0.0.89 but not being sure now whether they were new or all edits of existing ones, I just tried a few experiments. First, I created a Family Group Sheet - privately held. No problem at all. Then I tried an E-mail - grouped by correspondent. I entered a title for the Source then tried to type Sender's surname and got Error 5. Then I tried the same template, but this time I entered the title, then put in Recipient's surname and *then* put in Sender's surname and carried on down the fields with no problem. So now I can offer 2 stop-gap measures that may work until this problem is fixed. One, as I said before, is to edit an existing Source, but type new info before deleting the old. (Not always necessary, I think, but better safe than sorry!). The second is to create a new Source but don't start typing with the first (non-title) field - creep up on it from below! Can't guarantee that either method will work for you but I am managing just fine those ways. -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Laurence, Thanks but I've tried that and sure enough, I get the same error message. namely, could not open Install.log file. Phil From: Laurence E Stephenson laurencestephen...@gmail.com To: Phil Husband LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 5:34:08 PM Subject: Re: [LegacyUG] Run Time Error 5 I've looked in my C\Legacy 7 folder and do not find the Install.log file. Unless it's hidden in another file it just isn't there. It is called uninstall Legacy 7 it is the second last file next to Unwise.exe which can be used to uninstall Legacy -- Regards, Laurence E Stephenson http://mc2.vicnet.net.au/home/lauries/web/index.html I am Researching:- Butcher..Stroud, Gloucestershire, England Fortune..Berwickshire, Scotland Garlick...Liverpool, Lancashire, England Mee...Kilflyn, Limerick, Ireland (Palatine) PayneWashingborough, Lincolnshire, England Ritchie...Bonhill, Dunbartonshire, Scotland StephensonPickering, Yorkshire, England Wittick.. ...(Convict) Walsall, Staffordshire, England Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
I've considered doing that but I've always been told never to delete, use Add/Remove. May have to change my thought process here. Thanks From: Charles.Brasell c.bras...@xtra.co.nz To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 8:53:16 PM Subject: RE: [LegacyUG] Run Time Error 5 I had a lot of trouble with the missing install file after a disastrous system restore and found reinstalling legacy would not work. I had to shift my family files to another drive, manually delete all vestiges of legacy from C: drive, download a new version of legacy7 to the desktop and install from there. It was also a good reason to move from dialup to broadband! Charles , Invercargill -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Phil Husband Sent: 12 March 2009 3:23 p.m. To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 I just finished downloading Legacy 7 and tried to uninstall from the Add/Remove program in the control panel. It still will not uninstall. It says exactly the same thing. Could not find Install.log file. Phil - Original Message - From: ronald ferguson ronfe...@msn.com To: legacyusergroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 3:14 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, The copy of a copy of a copy can happen on any file not only Legacy, it happens when selecting a number a files and one is not quite steady on the ctrl/shift keys and the mouse. If you innstall a new copy of Legacy over your existing one you should then be able to uninstall. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 11 Mar 2009 11:38:04 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Run Time Error 5 To: LegacyUserGroup@legacyfamilytree.com I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave _ View your Twitter and Flickr updates from one place - Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http
Re: [LegacyUG] Run Time Error 5
Ron, see a message from me, off list. Phil From: ronald ferguson ronfe...@msn.com To: legacyusergroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 1:35:04 AM Subject: RE: [LegacyUG] Run Time Error 5 Phil, Having slept on your problem there may be a potential solution, it is one I have successfully used when I've had problems. Last time was so long ago that I had forgotten about. Download and run Windows Installer CleanUp from http://support.microsoft.com/kb/290301 To use, run the program and select Legacy. Then manually delete the files which you don't want (*not* the Data folder and files which you may need). Ron Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 11 Mar 2009 11:38:04 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Run Time Error 5 To: LegacyUserGroup@legacyfamilytree.com I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
[LegacyUG] Run Time error 5 - here too
Last night I downloaded the newest update and now I cannot add my sources. Is this a problem with the update? What do I do? Thanks Margaret
RE: [LegacyUG] Run Time Error 5
This is a known problem with the latest build and the programmers are working on it. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Wednesday, March 11, 2009 11:38 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson davel...@gmail.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 5:48 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Laurence, Thanks but I've tried that and sure enough, I get the same error message. namely, could not open Install.log file. Phil ists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 5:48 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Laurence, Thanks but I've tried that and sure enough, I get the same error message. namely, could not open Install.log file. Phil ists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
PHILLIP O HUSBAND wrote: That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil Have you gone to the C:\Legacy\BACKUP folder as advised and deleted the 9 files there with the word install in the name? Have you checked to verify that you have not installed Legacy to a non-standard location? After having done that, did you re-install Legacy and then try another un-install? -- Gene Y. n2kvs Researching Young, Zies, Harer Cox with Legacy Family Tree http://h1.ripway.com/egptech/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
I have been able to use Source Writer. It seemed to worked better after I ran 'check and repair' Margaret -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Wednesday, 11 March, 2009 9:06 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 I am curious if anyone who (1) had been using Sourcewriter prior to the latest update, and (2) has installed 7.0.0.89 is able to use SourceWriter at all, for any template. If so, which templates work? I seem to have no recourse except to revert to the Basic Source system, which I have, up to this point, avoided doing. Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Sherry, I can read as well as ever, there are NO install.log file unless it's hidden undersomething else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
The file name starts with I - it's *Install* . log and will be between Indiv.usr and Interview.usr (if you have accessed those two reports) and no way near the Unwise or Uninstall files. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 12:36 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry, I can read as well as ever, there are NO install.log file unless it's hidden under something else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: =0A http://www.LegacyFamilyTree.com/Etiquette.asp =0A Archived messages: =0A http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ =0A Online technical support: http://www.LegacyFamilyTree.com/Help.asp =0A To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Sherry on my desktop, the one I'm having this problem with, I find the Indiv.usr file. The next file is iSearch and it's a USR file also. There is no I for Install nor is there an Install or Install.log shown. I looked at my laptop which has Legacy on and it's been updated though no data entry since updating and yes there is and Install. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 12:45:00 PM Subject: RE: [LegacyUG] Run Time Error 5 The file name starts with I - it's *Install* . log and will be between Indiv.usr and Interview.usr (if you have accessed those two reports) and no way near the Unwise or Uninstall files. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 12:36 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry, I can read as well as ever, there are NO install.log file unless it's hidden under something else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: =0A http://www.LegacyFamilyTree.com/Etiquette.asp =0A Archived messages: =0A http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ =0A Online technical support: http://www.LegacyFamilyTree.com/Help.asp =0A To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
I dont know why it wouldnt be there. It has to be created when the install is complete. Did you reinstall again? Make sure the install is not aborted. Do you have Legacy installed to the default c:\Legacy folder on your desktop? If you continue to have problems with this, please submit it to supp...@legacyfamilytree.com so one of the support techs can work with you on this off list. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 1:15 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry on my desktop, the one I'm having this problem with, I find the Indiv.usr file. The next file is iSearch and it's a USR file also. There is no I for Install nor is there an Install or Install.log shown. I looked at my laptop which has Legacy on and it's been updated though no data entry since updating and yes there is and Install. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 12:45:00 PM Subject: RE: [LegacyUG] Run Time Error 5 The file name starts with I - it's *Install* . log and will be between Indiv.usr and Interview.usr (if you have accessed those two reports) and no way near the Unwise or Uninstall files. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 12:36 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry, I can read as well as ever, there are NO install.log file unless it's hidden under something else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
Phil, I was a bit distressed after 8 days with no install file also. Are you using Vista SP1? I guess you have tried updating Legacy. Did you get error; 'file apdproxy.exe cannot open because ConnAPI.DLL not found' which I was getting at the time. I have no idea what they are but they seem to be connected to Windows Installer or the download procedure. My thinking was; that if the new version was interrogating the system before installing and finding it lacking then I would remove any sign of Legacy and start afresh. Which worked. Charles , Invercargill Researching; Bernsee, Vangioni, Narbey, Schollum _ From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: 13 March 2009 9:15 a.m. To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry on my desktop, the one I'm having this problem with, I find the Indiv.usr file. The next file is iSearch and it's a USR file also. There is no I for Install nor is there an Install or Install.log shown. I looked at my laptop which has Legacy on and it's been updated though no data entry since updating and yes there is and Install. Phil _ From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 12:45:00 PM Subject: RE: [LegacyUG] Run Time Error 5 The file name starts with I - it's *Install* . log and will be between Indiv.usr and Interview.usr (if you have accessed those two reports) and no way near the Unwise or Uninstall files. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com http://www.legacyfamilytree.com/ We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 12:36 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry, I can read as well as ever, there are NO install.log file unless it's hidden under something else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com http://www.legacyfamilytree.com/ We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com http://www.legacyfamilytree.com/ We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: =0Ahttp://www.LegacyFamilyTree.com/Etiquette.asp =0A Archived messages: =0A
Re: [LegacyUG] Run Time Error 5
Charles those files are associated with Photoshop, version 6 in particular I think. Colin. - Original Message - From: Charles.Brasell To: LegacyUserGroup@legacyfamilytree.com Sent: Friday, March 13, 2009 11:38 AM Subject: RE: [LegacyUG] Run Time Error 5 Phil, I was a bit distressed after 8 days with no install file also. Are you using Vista SP1? I guess you have tried updating Legacy. Did you get error; 'file apdproxy.exe cannot open because ConnAPI.DLL not found' which I was getting at the time. I have no idea what they are but they seem to be connected to Windows Installer or the download procedure. My thinking was; that if the new version was interrogating the system before installing and finding it lacking then I would remove any sign of Legacy and start afresh. Which worked. Charles , Invercargill Researching; Bernsee, Vangioni, Narbey, Schollum From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: 13 March 2009 9:15 a.m. To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry on my desktop, the one I'm having this problem with, I find the Indiv.usr file. The next file is iSearch and it's a USR file also. There is no I for Install nor is there an Install or Install.log shown. I looked at my laptop which has Legacy on and it's been updated though no data entry since updating and yes there is and Install. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 12:45:00 PM Subject: RE: [LegacyUG] Run Time Error 5 The file name starts with I - it's *Install* . log and will be between Indiv.usr and Interview.usr (if you have accessed those two reports) and no way near the Unwise or Uninstall files. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 12:36 PM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Sherry, I can read as well as ever, there are NO install.log file unless it's hidden under something else. Maybe there has to be said file but I'm telling you there isn't one there. Perhaps it got corrupted when I updated Legacy. At the very bottom is the following files: Unwise and just above that are two files, uninstall Legacy 6.0 and uninstall Legacy 7.0. Clicking on either 6.0 or 7.0 uninstall files givew me exacthly the same thing. could not open Install.log file When trying to do something in Legacy, I get runtime error 5. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 9:59:18 AM Subject: RE: [LegacyUG] Run Time Error 5 Did you delete the files as specified and reinstall Legacy? There *has* to be an install.log file in the c:\Legacy folder if the installation completed. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of PHILLIP O HUSBAND Sent: Thursday, March 12, 2009 8:33 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 That's all well and good Sherry, except I've tried that several times. I have no install.log file. Repeat: no install.log file. Phil From: Sherry/Support she...@legacyfamilytree.com To: LegacyUserGroup@legacyfamilytree.com Sent: Thursday, March 12, 2009 8:03:04 AM Subject: RE: [LegacyUG] Run Time Error 5 For the uninstall problem: With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete the install.log file. Then go to the c:\Legacy\Backup folder and delete any files there with the word install in the file name. Reinstall Legacy with the latest build from our website and you should have no problem uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http
[LegacyUG] Run Time Error 5
I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Dave, I have already sent in the bug report on this. We discussed it a few days earlier, as others have confirmed the same problem. Hope this helps, Dede Holden On Wed, Mar 11, 2009 at 9:57 AM, Dave Johnson davel...@gmail.com wrote: I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson davel...@gmail.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: Re: [LegacyUG] Run Time Error 5
Or if you select a new source using the source writer Generic, generic manuscript, try entering anything at all the Collection Field. Then it appears to create a Blank source??? in the source list. I tried it twice and there are 3 blank lines at top of my source list. If you run Master List cleanup, it removes the blank lines. Also, I have an event Physical Description. I have edited the sentence as and removed the location by removing the check mark. It looks like this [onDate] [HeShe] was described as [Desc].[Sources] [Notes] It prints like He was described as being of medium height, medium build, grey eyes, and light brown hair on 12 Sep 1918. Instead of On 12 Sep 1918 he was described as being of medium... It works fine on my other events where I have change the sentence definition. The only difference on this one is that I'm not using the location field. Also, something that never happened before. I'm entering a new person. Down in the burial field, I messed up what I was entering. I used to be able to hit the escape button which would erase everyting in the field, instead of backspacing or deleting every character in the field. Now, if I hit escape, instead of a blank field, it takes me out of the screen and all the information is gone, name, dob, dod, events, etc. Maybe I shouldn't have been doing this?? Today, I have run File Maintenance Check/Repair numerous times, I have run Master Lists cleanup numerous times. I have spent long periods of time trying to enter new sources due to the Runtime Error 5. I have loved Legacy since the day I started using it. I still love the things it can do, but I am getting really tired of the time I spend Maintaining my database. I want to do genealogy and not database repairs. I don't want to be negative and I'm trying to stay positive and keep hoping that it will improve, but right now, I am at my wit's end. I am under a deadline and 3 hours of valuable time has been spent trying to make things work. I am at a loss. Maybe I'm just having a really bad day?!?! Vivian From: Dave Johnson davel...@gmail.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add aw in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: =0A http://www.LegacyFamilyTree.com/Etiquette.asp =0A Archived messages: =0A http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ =0A Online technical support: http://www.LegacyFamilyTree.com/Help.asp =0A To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
Phil, The copy of a copy of a copy can happen on any file not only Legacy, it happens when selecting a number a files and one is not quite steady on the ctrl/shift keys and the mouse. If you innstall a new copy of Legacy over your existing one you should then be able to uninstall. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 11 Mar 2009 11:38:04 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Run Time Error 5 To: LegacyUserGroup@legacyfamilytree.com I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Ron, I did try installing Legacy over the other one and was still unable to uninstall Legacy. The same error message came up. Could not locate Install.log file. I'll try again and see what happens. Thanks, Phil From: ronald ferguson ronfe...@msn.com To: legacyusergroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 6:14:14 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, The copy of a copy of a copy can happen on any file not only Legacy, it happens when selecting a number a files and one is not quite steady on the ctrl/shift keys and the mouse. If you innstall a new copy of Legacy over your existing one you should then be able to uninstall. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 11 Mar 2009 11:38:04 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Run Time Error 5 To: LegacyUserGroup@legacyfamilytree.com I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
PHILLIP O HUSBAND wrote: I did try installing Legacy over the other one and was still unable to uninstall Legacy. The same error message came up. Could not locate Install.log file. I'll try again and see what happens. The Install.Log file should be in the Legacy folder. The same folder as the executable program. It is created by the installation process and should, UNDER NO CIRCUMSTANCES, be removed from the system. Doing so will, as you have seen, make it very difficult to a) remove Legacy or b) Upgrade it. -- Regards, Mike Fry Johannesburg. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
wrote Or if you select a new source using the source writer Generic, generic manuscript, try entering anything at all the Collection Field. Then it appears to create a Blank source??? in the source list. I tried it twice and there are 3 blank lines at top of my source list. If you run Master List cleanup, it removes the blank lines. There are other circumstances when it creates the blank sources because it happened to me to-day but I forget exactly which template I was using. It happened last night, too, with a different template, when I was trying to edit an existing Source by deleting some information and typing something different. I found the work-around for that was to type the new information alongside the old and then delete the old unwanted bit. As a stop-gap measure until this bug is ironed out, many people may be able to make use of the facility to create a new source by editing an existing one and then saving as a new version. (Won't work, of course, if you haven't already created a Source similar to the one you want to use!) -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
I just finished downloading Legacy 7 and tried to uninstall from the Add/Remove program in the control panel. It still will not uninstall. It says exactly the same thing. Could not find Install.log file. Phil - Original Message - From: ronald ferguson ronfe...@msn.com To: legacyusergroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 3:14 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, The copy of a copy of a copy can happen on any file not only Legacy, it happens when selecting a number a files and one is not quite steady on the ctrl/shift keys and the mouse. If you innstall a new copy of Legacy over your existing one you should then be able to uninstall. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 11 Mar 2009 11:38:04 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Run Time Error 5 To: LegacyUserGroup@legacyfamilytree.com I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Mike, thanks for writing. I've looked through the Legacy Program and can not find the Install.log file. Also I did not locate it and uninstall it. The only thing I've tried to do with it is to find it-and I can't. Phil - Original Message - From: Mike Fry mike...@iafrica.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 4:03 PM Subject: Re: [LegacyUG] Run Time Error 5 PHILLIP O HUSBAND wrote: I did try installing Legacy over the other one and was still unable to uninstall Legacy. The same error message came up. Could not locate Install.log file. I'll try again and see what happens. The Install.Log file should be in the Legacy folder. The same folder as the executable program. It is created by the installation process and should, UNDER NO CIRCUMSTANCES, be removed from the system. Doing so will, as you have seen, make it very difficult to a) remove Legacy or b) Upgrade it. -- Regards, Mike Fry Johannesburg. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Jenny, my system shows the error and promptly shuts down with the first letter typed. Phil - Original Message - From: Jenny M Benson ge...@cedarbank.me.uk To: LegacyUserGroup@LegacyFamilyTree.com Sent: Wednesday, March 11, 2009 4:02 PM Subject: Re: [LegacyUG] Run Time Error 5 wrote Or if you select a new source using the source writer Generic, generic manuscript, try entering anything at all the Collection Field. Then it appears to create a Blank source??? in the source list. I tried it twice and there are 3 blank lines at top of my source list. If you run Master List cleanup, it removes the blank lines. There are other circumstances when it creates the blank sources because it happened to me to-day but I forget exactly which template I was using. It happened last night, too, with a different template, when I was trying to edit an existing Source by deleting some information and typing something different. I found the work-around for that was to type the new information alongside the old and then delete the old unwanted bit. As a stop-gap measure until this bug is ironed out, many people may be able to make use of the facility to create a new source by editing an existing one and then saving as a new version. (Won't work, of course, if you haven't already created a Source similar to the one you want to use!) -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
A little clarification here. In one of my recent E-mails I said something like Couldn't find Install.log file. I should have made it clear that the error message said that after I tried to uninstall. So Couldn't find Install.log file was an error message. I did look at the program and didn't see any Install.log file listed. Unless it is listed in some other way, it just isn't there. Phil - Original Message - From: Mike Fry mike...@iafrica.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 4:03 PM Subject: Re: [LegacyUG] Run Time Error 5 PHILLIP O HUSBAND wrote: I did try installing Legacy over the other one and was still unable to uninstall Legacy. The same error message came up. Could not locate Install.log file. I'll try again and see what happens. The Install.Log file should be in the Legacy folder. The same folder as the executable program. It is created by the installation process and should, UNDER NO CIRCUMSTANCES, be removed from the system. Doing so will, as you have seen, make it very difficult to a) remove Legacy or b) Upgrade it. -- Regards, Mike Fry Johannesburg. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
Phil, I see Mike has mentioned where the uninstall file should be. I suggest that you go to that file and double click it - it should be there now. Add and Remove is not always a 100% reliable. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: phusba...@verizon.net To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Date: Wed, 11 Mar 2009 19:22:55 -0700 I just finished downloading Legacy 7 and tried to uninstall from the Add/Remove program in the control panel. It still will not uninstall. It says exactly the same thing. Could not find Install.log file. Phil - Original Message - From: ronald ferguson To: Sent: Wednesday, March 11, 2009 3:14 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, The copy of a copy of a copy can happen on any file not only Legacy, it happens when selecting a number a files and one is not quite steady on the ctrl/shift keys and the mouse. If you innstall a new copy of Legacy over your existing one you should then be able to uninstall. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 11 Mar 2009 11:38:04 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Run Time Error 5 To: LegacyUserGroup@legacyfamilytree.com I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
On Wed, 11 Mar 2009 19:41:27 -0700, Phil Husband phusba...@verizon.net wrote: A little clarification here. In one of my recent E-mails I said something like Couldn't find Install.log file. I should have made it clear that the error message said that after I tried to uninstall. So Couldn't find Install.log file was an error message. I did look at the program and didn't see any Install.log file listed. Unless it is listed in some other way, it just isn't there. I find it in my C:\Legacy6 and C:\Legacy7 folders. If, after an installation you don't find it there, I would test Millennia's new ticketing system by sending an email to supp...@legacyfamilytree.com. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools/index.htm Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Dennis and Ron, I've looked in my C\Legacy 7 folder and do not find the Install.log file. Unless it's hidden in another file it just isn't there. Also I did send a problem report to the Legacy's support link and received back a ticket number. That was Sunday as I recall. I had earlier sent a note to Sherry and then thought that maybe I should just send it to the Legacy Support. Serry responded and indicate that she had forwarded my question for help to the ticketing system. - Original Message - From: Dennis M. Kowallek kowal...@iglou.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 4:54 PM Subject: Re: [LegacyUG] Run Time Error 5 On Wed, 11 Mar 2009 19:41:27 -0700, Phil Husband phusba...@verizon.net wrote: A little clarification here. In one of my recent E-mails I said something like Couldn't find Install.log file. I should have made it clear that the error message said that after I tried to uninstall. So Couldn't find Install.log file was an error message. I did look at the program and didn't see any Install.log file listed. Unless it is listed in some other way, it just isn't there. I find it in my C:\Legacy6 and C:\Legacy7 folders. If, after an installation you don't find it there, I would test Millennia's new ticketing system by sending an email to supp...@legacyfamilytree.com. -- Dennis Kowallek (LTools) http://zippersoftware.com/ltools/index.htm Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Ron, I found an uninstall Legacy 6 and a uninstall Legacy 7 at the bottom of the listing C/Legacy. Trying either one of these gives me-are you ready for this? Could not find Install.log file. Phil - Original Message - From: ronald ferguson ronfe...@msn.com To: legacyusergroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 4:53 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, I see Mike has mentioned where the uninstall file should be. I suggest that you go to that file and double click it - it should be there now. Add and Remove is not always a 100% reliable. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: phusba...@verizon.net To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Date: Wed, 11 Mar 2009 19:22:55 -0700 I just finished downloading Legacy 7 and tried to uninstall from the Add/Remove program in the control panel. It still will not uninstall. It says exactly the same thing. Could not find Install.log file. Phil - Original Message - From: ronald ferguson To: Sent: Wednesday, March 11, 2009 3:14 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, The copy of a copy of a copy can happen on any file not only Legacy, it happens when selecting a number a files and one is not quite steady on the ctrl/shift keys and the mouse. If you innstall a new copy of Legacy over your existing one you should then be able to uninstall. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 11 Mar 2009 11:38:04 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Run Time Error 5 To: LegacyUserGroup@legacyfamilytree.com I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
Not really surprised, but worth a try, Phil. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: phusba...@verizon.net To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Date: Wed, 11 Mar 2009 20:16:16 -0700 Ron, I found an uninstall Legacy 6 and a uninstall Legacy 7 at the bottom of the listing C/Legacy. Trying either one of these gives me-are you ready for this? Could not find Install.log file. Phil - Original Message - From: ronald ferguson To: Sent: Wednesday, March 11, 2009 4:53 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, I see Mike has mentioned where the uninstall file should be. I suggest that you go to that file and double click it - it should be there now. Add and Remove is not always a 100% reliable. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: phusba...@verizon.net To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 Date: Wed, 11 Mar 2009 19:22:55 -0700 I just finished downloading Legacy 7 and tried to uninstall from the Add/Remove program in the control panel. It still will not uninstall. It says exactly the same thing. Could not find Install.log file. Phil - Original Message - From: ronald ferguson To: Sent: Wednesday, March 11, 2009 3:14 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, The copy of a copy of a copy can happen on any file not only Legacy, it happens when selecting a number a files and one is not quite steady on the ctrl/shift keys and the mouse. If you innstall a new copy of Legacy over your existing one you should then be able to uninstall. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 11 Mar 2009 11:38:04 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Run Time Error 5 To: LegacyUserGroup@legacyfamilytree.com I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave _ 25GB of FREE Online Storage – Find out more http://clk.atdmt.com/UKM/go/134665320/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com
Re: [LegacyUG] Run Time Error 5
I've looked in my C\Legacy 7 folder and do not find the Install.log file. Unless it's hidden in another file it just isn't there. It is called uninstall Legacy 7 it is the second last file next to Unwise.exe which can be used to uninstall Legacy -- Regards, Laurence E Stephenson http://mc2.vicnet.net.au/home/lauries/web/index.html I am Researching:- Butcher..Stroud, Gloucestershire, England Fortune..Berwickshire, Scotland Garlick...Liverpool, Lancashire, England Mee...Kilflyn, Limerick, Ireland (Palatine) PayneWashingborough, Lincolnshire, England Ritchie...Bonhill, Dunbartonshire, Scotland StephensonPickering, Yorkshire, England Wittick.. ...(Convict) Walsall, Staffordshire, England Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
With respect, Laurence, it isn't; it's a separate file which uninstall calls. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ From: laurencestephen...@gmail.com To: LegacyUserGroup@legacyfamilytree.com Date: Thu, 12 Mar 2009 11:34:08 +1100 Subject: Re: [LegacyUG] Run Time Error 5 I've looked in my C\Legacy 7 folder and do not find the Install.log file. Unless it's hidden in another file it just isn't there. It is called uninstall Legacy 7 it is the second last file next to Unwise.exe which can be used to uninstall Legacy -- Regards, Laurence E Stephenson http://mc2.vicnet.net.au/home/lauries/web/index.html I am Researching:- Butcher..Stroud, Gloucestershire, England Fortune..Berwickshire, Scotland Garlick...Liverpool, Lancashire, England Mee...Kilflyn, Limerick, Ireland (Palatine) PayneWashingborough, Lincolnshire, England Ritchie...Bonhill, Dunbartonshire, Scotland StephensonPickering, Yorkshire, England Wittick.. ...(Convict) Walsall, Staffordshire, England _ View your Twitter and Flickr updates from one place – Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
I am curious if anyone who (1) had been using Sourcewriter prior to the latest update, and (2) has installed 7.0.0.89 is able to use SourceWriter at all, for any template. If so, which templates work? I seem to have no recourse except to revert to the Basic Source system, which I have, up to this point, avoided doing. Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Phil; There is a program that I've used for may years called Z-TreeWin that will show you all files on your hard disk - hidden files. files in hidden directories, system files, read-only files etc. You can move or delete files, directories, directory trees, tag entire disks and copy the entire directory structure, fith all files included to another disk. Since I use it, I have never bothered with the Window file management system - it has too many quirks. It is at http://www.ztree.com/html/ztreewin.htm They have an 30 day free evaluation and if you like it the license is 29.95. No, I have no conection to the company that produces it, but like recommending Legacy, I highly recomend Z-TreeWin. Art Seddon - Original Message - From: Phil Husband To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 7:41 PM Subject: Re: [LegacyUG] Run Time Error 5 A little clarification here. In one of my recent E-mails I said something like Couldn't find Install.log file. I should have made it clear that the error message said that after I tried to uninstall. So Couldn't find Install.log file was an error message. I did look at the program and didn't see any Install.log file listed. Unless it is listed in some other way, it just isn't there. Phil - Original Message - From: Mike Fry mike...@iafrica.com To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 4:03 PM Subject: Re: [LegacyUG] Run Time Error 5 PHILLIP O HUSBAND wrote: I did try installing Legacy over the other one and was still unable to uninstall Legacy. The same error message came up. Could not locate Install.log file. I'll try again and see what happens. The Install.Log file should be in the Legacy folder. The same folder as the executable program. It is created by the installation process and should, UNDER NO CIRCUMSTANCES, be removed from the system. Doing so will, as you have seen, make it very difficult to a) remove Legacy or b) Upgrade it. -- Regards, Mike Fry Johannesburg. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Run Time Error 5
I had a lot of trouble with the missing install file after a disastrous system restore and found reinstalling legacy would not work. I had to shift my family files to another drive, manually delete all vestiges of legacy from C: drive, download a new version of legacy7 to the desktop and install from there. It was also a good reason to move from dialup to broadband! Charles , Invercargill -Original Message- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Phil Husband Sent: 12 March 2009 3:23 p.m. To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Run Time Error 5 I just finished downloading Legacy 7 and tried to uninstall from the Add/Remove program in the control panel. It still will not uninstall. It says exactly the same thing. Could not find Install.log file. Phil - Original Message - From: ronald ferguson ronfe...@msn.com To: legacyusergroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 3:14 PM Subject: RE: [LegacyUG] Run Time Error 5 Phil, The copy of a copy of a copy can happen on any file not only Legacy, it happens when selecting a number a files and one is not quite steady on the ctrl/shift keys and the mouse. If you innstall a new copy of Legacy over your existing one you should then be able to uninstall. Ron Ferguson _ *New Tutorial* Using the GIMP Mask http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _ Date: Wed, 11 Mar 2009 11:38:04 -0700 From: phusba...@verizon.net Subject: Re: [LegacyUG] Run Time Error 5 To: LegacyUserGroup@legacyfamilytree.com I have exactly the same problem. The very first time I used Legacy after updating I started getting the error and complete shutdown. I looked at the solution by error number and started deleting .usr files as it suggests. What I didn't realize is that instead of deleting the USR files when I hit the delete button, Legacy or my pc simply copied the same file over and over and over. Now I have copy of copy of copy, etc. I checked Legacy on my laptop and only have 5 or 6 USR files and they deleted fine. I tried to delete Legacy 7, latest update and got the error Could not locate install.log fileinstall.log file. No such luck. I sent the information to Legacy Support on Sunday the 8th and received a log number and a bunch of potential solutions which have absolutely nothing to do with the problem at hand. As it stands, I cannot use Legacy, I cannot delete Legacy and see if a fresh start would clear out my USR files and eliminate all of the copies. So, I'm not sure what to do next. Phil Husband From: Dave Johnson To: LegacyUserGroup@legacyfamilytree.com Sent: Wednesday, March 11, 2009 10:57:19 AM Subject: [LegacyUG] Run Time Error 5 I am wondering if anyone else has experienced this Run Time Error '5' Run Time Procedure Call or Argument since the latest update to Legacy 7.0.0.89? This occurs when adding a new Source with the SourceWriter. All you have to do is add a w in the Url field. This error occurs and after clicking OK, Legacy shuts down. I have had to resort to putting the url in Notepad and coping it into the Url field in Legacy. That works. But you cannot start typing www. Or you get this error. Dave _ View your Twitter and Flickr updates from one place - Learn more! http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Run Time Error 5
Wow, Connie. I am still on the previous build, but will be most interested to see what response you get. janis On 3/11/09 6:06 PM, Connie Sheets clshee...@yahoo.com wrote: I am curious if anyone who (1) had been using Sourcewriter prior to the latest update, and (2) has installed 7.0.0.89 is able to use SourceWriter at all, for any template. If so, which templates work? I seem to have no recourse except to revert to the Basic Source system, which I have, up to this point, avoided doing. Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
