Thanks dave,
I was planning on writing some workflow to do this, but was sent some java
code (unsupported by BMC) which I have included in a .js file and in the
process of testing. Its a method which traps a window close signal and closes
the connection when it detects an orphaned one ...
Dear Listers,
Our hardware infrastrucutre team is working on a hardware refresh plan and have
been asking about BMC-Remedy's support of the AR System platform and ITSM suite
of applications on the Itanium (IA64) platform running HP-UX 11.11 V2.
I have contacted support and have heard varying
Aye, it looks stunning, but its lacking in some basic features like
battery life.
Still, it's a right kick up the back end of Nokia/Moto/Samung/SE, so
hopefully they'll stop their slow product evolution, and do some catching
up.
On 09/01/07, Stephen Earl [EMAIL PROTECTED] wrote:
and
Hi all.
My flashboards is not working properly (in WUT and mid-tier). The problem
is the image is not displayed, like if the URL was incorrect.
Using midtier I can find the URL that is trying to retrieve, and is
something like:
http://arsys/servlet/FBImageServlet?key=SERVER%3AUSER%3A248
On Tue, 9 Jan 2007 18:32:59 -0500, SUBSCRIBE arslist Vicky Zen
[EMAIL PROTECTED] wrote:
Is is possible to have a macro being run by different users to save the
report file on their local desktops (C:\temp)? We have an existing macro
that saves the report to a shared location, but, not all the
Why not a Change Request with 3 tasks that are dependent so that the first task
must be completed prior to the next task starting.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 9 Jan 2007 8:47 PM
Subject: Change Requests for Dev/QA and Production
**
Rick,
I am in the process of downloading BMC Atrium CMDB Installer
2.0.01 (Linux).
I presume that it is what I should install along with the rest
of the system. Or am I misunderstanding something?
Dwayne Martin
Original message
Date: Tue, 9 Jan 2007 12:51:17 -0800
From: Rick Cook
There is also a Patch 002 that you should apply.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 10 Jan 2007 8:32 AM
Subject: Re: CMDB cannot upgrade from previous version
Rick,
I am in the process of downloading BMC Atrium CMDB Installer
2.0.01
Is your default web path set in the admin tool?
Rob Tucker
New Edge Networks
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jose Manuel Viejo Lobato
Sent: Wednesday, January 10, 2007 2:45 AM
To: arslist@ARSLIST.ORG
yes, I set the default web path with the name of the virtualhost
(http://VIRTUALHOST/arsys/).
I can log-in the midtier and all runs ok, but i can't see the flashboards.
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OK, let me see if I can describe my issue...
Background: Working in Rem6.3, I have a need for users to go to the
requester console and -- if they select the canned summary Apply Legal
Hold, the urgency and priority are both set to urgent. Easy enough?!
Note: Previously, I also had a need --
Thanks, Roger,
CMDB2.0.1_InstallationConfigurationGuide.pdf says, You
cannot upgrade directly from BMC Atrium CMDB 1.0 or 1.1 to
version 2.0.1. If you have version 1.0 or 1.1, you must
upgrade to version 1.1 patch 002 and then upgrade that to
version 2.0.1. (p 15).
It reminds me of the old
Hi All,
Can anybody suggest server configuration that is able to run Midtier
7.01?
Max 50 users at given moment.
Many thanks,
Daniel
--
*DISCLAIMER*
The information contained in this communication is confidential and may be
legally privileged. It is intended solely for the use of
Hi,
I changed the int to an unsigned int and that fixed the issue. Thanks for
all of your help on this topic. The ARSlist is a great resource!
From: Grooms, Frederick W [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Need Help Compiling ARS Perl
We are using the Tomcat JSP engine included on a Windows 2003 IIS6 server
200+submitters, 60 users.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 10 Jan 2007 10:08 AM
Subject: Midtier 7.0.1 on IIS 6.0
Hi All,
Can anybody suggest server configuration
The White Paper is predicated on the 2.0.1 CMDB, but is separate from it.
So you have half of the puzzle, but are still waiting for the other piece to
be made available.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Does anyone have an easy way they did this? I've read the KB articles
and looked at the forms and there has to be an easier way to do this.
We are only using one part of the CMDB. We are not splitting everything
into the individual forms the way it is set up.
We have enough trouble getting our
Okay so we have a virtual server farm, running VMWare 2.x. ARS 7.0.1 running as
a virtual server. We are using ITSP 4.0 application 1 CPU, 3.6 GB RAM.
On average with an 80 user load we are looking at about 30 - 50 second inserts
I have never seen performence this bad.
I am womdering if anyone
Well, VM uses tons of RAM - you should basically double your RAM
requirements over a standard environment. But 3.6 GB isn't exactly starving
it, so I'd check something else first, since you specifically mentioned
inserts - indexes. How many indexes and rows are in the table you're having
probems
There is not easy way. You can use just Computer System and CTIs if you do not
want to break up the CIs to their properlocations. I have found that each
client I have worked with do want to limit how far the break out the CIs into
the CMDB and most want Computers, Monitors and Printers listed
I created a new SLA within the SLA console that if a ticket has not been
acknowledge or if the status has not changed within 15 minutes of
creation, then send out a notification to me (added my email address for
testing purposes) but I am not getting any emails while testing it. Do I
have to
All:
I have two AR Servers (6.3) which used to be on two physical machines. We have
moved them to one new Sun server with two Virtual Instances with two unique IP
addresses (I am not completely sure of the setup).
We are trying to set up a process where entering HR data (in a home built HR
Hi, Jose:
Please give us your ARS, User Tool, and Mid-Tier version and patch.
We also have a flaky issue with the URL string on any and all
Flashboards in production. It just started happening a few days ago.
I'll send in a separate email.
Thanks,
Michelle
-Original Message-
From:
Classification: UNCLASSIFIED
Caveats: NONE
I attempted to stand up a Virtual box using VMWare 2.x and was not very
successful. I ran into a lot of time out issues and decided it was not
worth the trouble after learning that BMC does not support Virtual
environments.
Hi, Friends:
We also have a flaky issue with the URL string on any and all
Flashboards in production. It just started happening a few days ago.
In our case, the Flashboards DO display. However, the drill down no
longer works in the User Tool.
Strangely enough, this issue does not occur in
Correction - Remedy does not OFFICIALLY support VM. However, they use it
internally all over the place, they say they see no reason it won't work,
and many customers are using it in various ways. Remedy just won't help you
troubleshoot it, because they haven't run a VM environment through total
Hi Barbara,
A little long winded but here we go.
I had a customer that used the Change Request part of the Help Desk for such
a process. The Production Change Request (PCR) was the most important so
that is where we started. We created a process that would automatically
create tasks for
Here's the quick answer:
http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-M
atrix_v1_02.htm
7.0.01 has been tested in some limited environments for use with HP-UX
11iv2 on an Itanium processor. Please check the matrix to determine if
your configuration is listed. AR
after learning that BMC does not support Virtual environments.
Just wanted to mention that BMC does support AR System and ITSM in
specific virtual environments as defined in the Statement of
Direction/Product Change Notice available on Support Central:
Rick,
I don't understand. Are you saying that I have the installer,
but I need the White Paper, which doesn't exist yet, to know
how to do the installation?
Dwayne
Original message
Date: Wed, 10 Jan 2007 07:35:54 -0800
From: Rick Cook [EMAIL PROTECTED]
Subject: Re: CMDB cannot
randleslisa,
The OOB apps often use alternate pointer records (in other forms) to
do things like list of tickets and not actually look at the real
ticket form. So my WAG is that the permissions on the actual ticket
are not set so that the user in question has any access to it.
(However the
Classification: UNCLASSIFIED
Caveats: NONE
Partial support indicates that BMC Remedy will accept problems reported
in the virtual environments specified below but we reserve the right to
request customer assistance in problem determination, INCLUDING
RECREATING THE PROBLEM ON A NON-VIRTUAL
If you're truly talking about a CMDB upgrade from 1.1 to 2.0, the new
version of the CMDB is the vacation house you want to drive to. The White
Paper is the map to get there.
If you just want to install 2.x from scratch on a different server, either
for a new install or an upgrade (which you
Hi Michelle,
Still stuck in Flashboards hell. I also experienced this some time ago
and opened a ticket with support. It was fixed in one of the patches. I
am running the 7.x user tool with no problems. Just tried 6.3 patch 3
and it has the problem you are experiencing. What changed in your
PARTIALLY SUPPORTED VIRTUAL ENVIRONMENTS
VMWare(r)
GSX Server
Workstation(1)
VMWare Server
FULLY SUPPORTED VIRTUAL ENVIRONMENTS
VMWare(r)
ESX Server
Sun Microsystems SolarisTM
Solaris 10 Zones(2) (Whole Root and Sparse)
If your environment is listed under Partially Supported, you are
I have never seen this run process in action but have a question regarding
the functionality. Say a user has 3 windows open and closes one of them;
hence triggering the run process of EXIT-APP. What happens when the user
attempts to continue working in one of the other forms?
Does it allow
David. Easter, listers,
I'd like to throw another log on this fire.
We're ARS 6.0.1 users. We also use Full Text Search (FTS) as well as
a Netcool/Remedy bi-directional gateway. FTS is not available in ARS 6.3,
and is re-introduced in ARS 7.0. The problem is that the most-current
We need to implement a web-based spell checker for our midtier forms as soon
as possible. We've been evaluating JSpell. Anyone have any other good
recommendations or experience on web-based spell checkers that you have
integrated with Remedy-based forms?
//SIGNED//
CRAIG J. CARTER
I evaluated one called Spell Magic from Alcoda software that seemed pretty
slick, and priced well, too.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Wednesday, January 10, 2007 9:55 AM
To:
May not be appropriate in your situation, but I did want to mention that
Firefox 2.0 has a built in spell checker... Works with any web page and
it also picks up misspellings as you're typing data into a diary field
or such within AR System.
Dear All,
I am charged with beta oversight of our Voice Applications for Remedy
ARS. While the beta is
running for some time, there is still some chance for me to influence
what makes it into final
package.
The questions I have now:
* Are Remedy users comfortable with running IP voice?
Thanks David. Our server is public so it will need to work with all
browsers (or as many as possible) and the majority of our customers use IE
based on Web Trends.
//SIGNED//
CRAIG J. CARTER
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
David,
Thanks for your detailed and candid responses.
Cheers,
--
Shyam
- Original Message -
From: Easter, David
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Wednesday, January 10, 2007 8:31 AM
Subject: Re: AR System Support on Itanium/HP-UX 11.11 v2 support
**
Mike,
I would of course test this , but I would bet that the NetCool gateway
will work just fine with ARS 7.0.
So get your dev or pre-prod env setup and see if anything is
really an issue.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then
Dear Listers,
Environment :
MidTier : Windows 20003 Standard Edition SP1 6.3 Patch 18
ARS Server : ARS 6.3 patch 14
Jsp Engine : Servlet Exec 5.0 ISAPI
Web Server : IIS 6.0
Problem :
We have a custom SSO implemented for our environment, SSO
works fine and the logged in
I didn't have too much problems importing the old AM .arx files directly
into BMC:BMC_ComputerSystem. There were a few fields that had to be hard
coded in the mapping (ClassId = BMC_COMPUTERSYSTEM, DatasetId =
BMC.ASSET, etc). If I remember correctly I had to change a filter or two to
execute on
Craig,
We have implemented JSpell at a large customer site, and it works very well.
There are a few tweaks you have to do, but it is minimal effort.
Regards,
Tim Powell
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ
Thanks Tim-that's the kind of confirmation I was looking for. Would you be
willing to discuss offline?
//SIGNED//
CRAIG J. CARTER, GS-12
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Wednesday, January 10, 2007
Hello All
I have got the SSSO Authentication using Netpoint and Midtier working. I
am getting the attributes I am expecting in HTTPHEADERS from Netpoint
successfully. I am stuck here, now I have to make use of the attributes to
let the user into the Remedy system or not. Netpoint has done the
Rick,
So, I've been reading up on this. and I'm wondering if the following
solution would work. What if I used the Upsizing Wizard to convert the data
to SQL, in essence, the tables, relationships, etc. Is there a way I could
then re-create the forms in Remedy, as they were in Access, and get
Well, if I understand you, I think so. If you want to convert or upsize the
file to SQL, you can then either manually import that file into an existing
Remedy form, or you can use a View form to access the SQL table. That's the
beauty of View fields; that we can view non-Remedy data as if it
One of my users has requested that we provide the capability to add attachments
to a Help Desk ticket that is submitted via email. I cannot find any specific
references to this in the documentation, KB or on the list. Could be that I
did not dig deep enough, but when the words started running
It's possible, but it may be quirky. Basically you need to do the
following:
1. Attach the file to the email
2. Add a line to map the filename to the field ID of an attachment
field:
!536870913!: myfile.txt
We use all custom apps so I'm not sure what extra considerations there
Gracias mi amigo once again. That answers my question.
v/r
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, January 10, 2007 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Access DB to Remedy
Well, if I
Mike,
One other thing I would also keep an eye on - connecting from an older (pre
7.x) version of the AR API to a 7.x version of the AR Server, there have
been reports of memory leaks where the memory of the AR Server grew
drastically in a very short period of time. The memory leaks may or
Currently we are using the Netcool gateway against our 7.0.1 patch 1
server. We had some problems with the Alerts not going back out on one
server but I think that was more of a load balancer issue than the
product itself. Once I turned off Alerts on one server and kept Alerts
on the other
Currently i am trying to integrate the Remedy Webservices with MSMQ can any one
give me solution how to solve this.
Thanks,
Venkat
LAU, DARREN (ASI) [EMAIL PROTECTED] wrote:
Currently we are using the Netcool gateway against our 7.0.1 patch 1
server. We had some problems with the
Rocky Mountain Remedy Users Group (RMRUG) Meeting Notice:
Following is the final agenda/invitation for the upcoming RMRUG meeting which
is scheduled for Tuesday, January 23, 2007 from 8:00am - 11:30am. The meeting
will be held at the Four Points by Sheraton Denver Southeast which is located
By requirements application do you mean initial requirements capture,
requirements cataloging/classification, or requirements traceability through
a project lifecycle?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Parry
Sent:
Hi All
I am really interested in finding out any users in Mississipi or Lousiania
states and if there are any RUG's in these states. Any info will be gratefully
received!!
Many thanks
Shafqat Ayaz
Shafqat Ayaz
You really shouldn't say 'I love you' unless you mean it.
Was wondering if the following is feasible/ will work.
I want to send survey's by email in HTML format (From Remedy). These
custom surveys will use radio buttons for possible answer choices. When
the user receives this HTML based survey by email, fills it out, and
sends it back; is there a way
Hi all,
What is the event to capture the click of the expand box of the
date/time field .
Is there any possible solution other than Return/Table double
click .
Thanx
sarav
Hi Listers,
Please let me know if there is any work around to call a filter guide from
an active link?
Thanks...
Rakshit
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