Can you please remove me from the list?
Thanks
Peter Lammey
ESPN IT CSI Architecture and Automation
860-766-4761
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList:
I was tasked to setup a spreadsheet ingest process that would create resolved
incidents in our Incident 7.02 system.
I updated all filters on the HPD:IncidentInterface_Create form to fire on Merge
as well as Submit and it works for creating open Assigned tickets however after
mapping all the
I prefer to track all coding releases either in change requests but also
organize all impacted forms and workflow into a Packing list.
If it fields, then the packing list has the form so then in my change request I
would write in what fields are actually impacted.
Thanks
Peter Lammey
ESPN IT
Thank you for all your suggestions. I will attempt a reinstall and see if that
resolves the issue.
Since my Win7 64 bit system does not have anything critical saved on the hard
drive I will be reimaging it back to our standard corporate image and then
install the 7.5 client tool again.
I will
I have ARS 7.5 Patch 5 installed on a Windows 7 64 bit platform and everything
works except for any crystal reports run from the Report Console.
I keep getting this error:
An error occurred while generating the Crystal report: 0x80004003 - Invalid
pointer (ARERR 1904)
Ive tried several of the
I agree. The Atrium CMDB application should have made the ID field unique. It
wouldn't be a true ID of an asset if it was not unique and because this was not
enforced in the system, we have had a rash of a number of assets that were
duplicated in the system.
I don't think Name can be unique.
I do know that Change Management for 7.02 has the Copy Change option in the
Quick links bar on the left that pops up a screen for the user to fill in how
they want the new change to be setup.
This acts like a Copy to New with added options for how you want the new copy
to be setup.
Did see this
Does your Remedy User client have ODBC use underscores checked? This can be
found in the menu Tools - Options and in the Advanced tab. Also verify that
your Remedy application server name is listed in Report Server field (and
includes TCP if necessary in the TCP field next to that field).
David,
How will Crystal Reporting for the Remedy ITSM applications be supported after
version 7.6.03 if the Remedy User client is no longer going to be supported?
Will any companies who adopt versions after 7.6.03 be required to purchase a
Crystal Enterprise or BI Server and license it in order
Are you able to retrieve Right Answers articles though (or any external source
for that matter) into an Incident?
We discovered with our ITSM 7.02 install that it cannot retrieve external
source articles and put information on the article into an incident.
Thanks
Peter Lammey
ESPN IT Packaging
)
[mailto:arsl...@arslist.org]on Behalf Of Lammey, Peter A.
Sent: Wednesday, July 07, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Right Answers and 7.6
**
Are you able to retrieve Right Answers articles though (or any external source
for that matter) into an Incident?
We discovered with our
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Lammey, Peter A.
Sent: Wednesday, July 07, 2010 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Right Answers and 7.6
**
Yes. BMC was here for the setup and integration of the workflow
is the difference between $NULL$ and $\NULL$ ? I've seen this before but
can't remember exactly.
Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 29, 2010 3:23 PM
To: arslist
Set your Stop conditions for your Response SLA to the following:
'Status' = Resolved OR 'Status History.In Progress.TIME' != $\NULL$ OR
'Status' = In Progress OR 'Status History.Resolved.TIME' != $\NULL$
This way when the ticket is Resolved or Closed or Cancele or In Progress it
stops the
What if the user really felt that the services provided were very
unsatisfactory and that was highlighted by their survey results and management
wanted to the organization to contact the user (if they elect to by some means)
to clarify what their expectation was that was not met.
Most of the
initial question
of why they needed further validation of that user's identity.
Rick
On Wed, May 5, 2010 at 7:33 AM, Lammey, Peter A.
peter.a.lam...@espn.commailto:peter.a.lam...@espn.com wrote:
**
What if the user really felt that the services provided were very
unsatisfactory
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Thursday, April 22, 2010 3:11 PM
To: arslist@ARSLIST.ORG
Subject: .NET API for 7.X
**
I have downloaded and performed the steps to register and added environment
path variables for the .NET API
When you indicate install, is there an installer package that needs to be run
for the netapi71 files?
Basically I had copied the folder to the server, added the reference to the
folder in the System environment path and added a LIB variable as well.
I also did run the regasm command in the
. The .NET DLLs need
to be in your application's deployment (run) directory in order to be picked
up, since you can't add them to the GAC.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Friday, April 23, 2010 6:51 AM
I have downloaded and performed the steps to register and added environment
path variables for the .NET API for 7.1 and even tried .NET 7.5 on a Windows
2008 Server.
However, when I tried the API connection to our Remedy BMC 7.01 server using
the code I found on it we keep receiving this error:
Well first off the developer is wrong if he is talking about ITSM 7.01. The
Operational Categories are setup to be visible by application (or in the case
of Incident it can be configured down to the Service Type).
I would think the categorization for Incident and Change would differ since
I literally just performed a release this morning and added Lost and Stolen
to the Base Element class.
For a while we tried to see if the help desk would use Transferred for these
types of situations but that was not going to work.
The other option you might pursue is adding Status Reasons for
What version was this logging taken away? Im on 7.01 still and I have that
feature available.
Thanks
Peter Lammey
ESPN IT Packaging and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Add the user to the General Access group.
That should fix the issue.
Thanks
Peter Lammey
ESPN IT Packaging and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Thursday,
See below in dark blue next to each of your tags and answer to your second
question.
For you second question, there is a tag CHG-CRQ-Customer-ReceiptConfirmation
and the filter that fires that is CHG:CRQ:NTCustConfirm_803_SetTag.
Check that filter out and see its firing conditions. There should
] On Behalf Of Lammey, Peter A.
Sent: Thursday, December 03, 2009 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Notifications
**
See below in dark blue next to each of your tags and answer to your second
question.
For you second question, there is a tag CHG-CRQ-Customer-ReceiptConfirmation
request has been
assigned to them?
Thanks again for all your help Peter!
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Thursday, December 03, 2009 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Notifications
How about adding this one.
When users dont have a button or forget to Logout of their web session properly
and they try to access the Remedy web client from another machine they get
annoyed by the User is already connected to another machine... and they have
to bug their Remedy Admin to clear
For any forms that your users access directly that you need to adjust what our
how fields are setup in a new Submit (for Copy To New) you can add a Active
Link that fires on the Copy To New action that will perform a Set fields and
you can set fields to NULL or set fields to their Default or
Can iReport or Jasper Reports pull data from BMC Knowledge Management XML files
that store the details of each solution article?
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
Manager
University of North Texas Computing IT Center http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Monday, July 20, 2009 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re
Christopher,
I actually started redeveloping the SLA for a group in SLM 7.03.
I implemented the SLAs using the OOTB templates for Notify Incident Manager and
Notify Incident Assignee and I added both to a service target and I noticed
that the Notify Incident Assignee was not working properly.
IT Center http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Monday, July 20, 2009 7:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Notifications
Christopher,
I actually started
What I do with the Packing List in order to document it for a release is open
up the Packing List and then you can export the list into XML.
When you open the Packing List in XML using Excel then you can get columns of
cells that contain the Forms, Active Links, Filters, etc that are included in
Does it cost extra to get those ARS User licenses with your Service Desk
licenses?
If so then that doesn't see fair for any companies who may have purchased AR
and customized their apps and then later purchased the ITSM applications to
replace or add to their Remdey applications.
There could be
Im a little confused by this issue.
You indicated that the steps you followed from BMC has led to the #Phone
Number# being replaced with the phone number on the incident.
I think the phone number (actually it is Phone Number Business I think) from
Incident is the customer's phone number.
What
When we were using ITSM 5.6 and Asset Management 5.6 we had added a status
option to AST:Asset and AST:Component of Stolen and trained our users to use
that to indicate that the Asset was stolen.
Now that were are on ITSM 7.02 with CMDB 2.01 we were advised to shy away from
any changes to the
We had the same problem some months ago and the solution BMC gave us was to
upgrade our Mid Tier to 7.1 from 7.0.1.
Mid Tier 7.1 has a arrow to allow the user to then view the other tabs that
exceed the number that is shown on the screen.
Thanks
Peter Lammey
ESPN IT Client Architecture and
If you close the window an go back in though, it seems that the survey pop up
doesnt appear.
But you are right, the pop up would not go away when you clicked No. I had to
close my IE window.
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
Actually to further #2 on this email, you can see all assets associated to a
particular person in CTM:People when you bring up the person record and select
the CI tab on the form.
There you will see all assets related to that particular person.
We had users however that needed some reporting
Ive noticed that as well. I have seen it typically with the first
HPD:AssignmentLog entry for a particular ticket.
Obviously it is performing some Application-Business-Time-Add but the original
date is not filled in so it assumes 0 time which depending on your server's
timezone might put it at
Are your User accounts setup with specific passwords or are you utilizing LDAP
authentication?
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Did you run the report and the query from the same machine?
If they were different than its possible one of the machines that you either
ran the report or the query from was not adjusted for DST.
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
display. If I run it from the Mid tier I am
prompted for ID/password for the sub report. Even if I put in proper
id/password the window just pops back up again.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey
://www.SpeedUpARS.com
- Original Message -
From: Lammey, Peter A.mailto:peter.a.lam...@espn.com
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Monday, May 18, 2009 12:19 PM
Subject: Re: Crystal report Question
**
Ah...I think I know.
The Mid Tier has its own
In that sub report are you using a parameter field that is set with List of
Values set to Dynamic?
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
We had the same issue a couple years ago as well with Flashboards collecting
mass amounts of data and flooding the FB:History with millions of rows.
The Flashboard Variables have a Schedule setup for each of them with a Data
Collection feature.
You may want to fine tune the data collection used
This means there is a record or possibly records that are stuck in NTE:SYS-NT
Process Control that are have the Individual Notifications set to No.
These records would get passed to Group NT Control as part of an escalation
(Process thread 390603) and then deleted if successfully passed but
Our Help desk is looking into running reports on all the incident tickets
submitted by our IT staff and getting a breakdown of the number of tickets
submitted with specific Product Names entered into the tickets.
Many tickets are generated from templates by our call centers so we can provide
a
--Original Message--
From: Lammey, Peter A.
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Subject: ITSM 7 Product Names for Help Desk redirected or misdirected calls
Sent: May 12, 2009 8:54 AM
** Our Help desk is looking into running reports
)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, May 12, 2009 11:55 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Product Names for Help Desk redirected or misdirected calls
**
Our Help desk is looking into running reports on all the incident tickets
submitted by our IT staff
I would setup Task Group Templates for those Task Templates but make sure that
the Task Group template Type is set to Standard rather than Sequencing.
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System
Does the local client run out of available memory or GDI when these certain
reports?
I would think this might be due to a memory leak issue that would cause the
tool to crash altogether.
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
It sounds like an issue with the Remedy User client and how it was installed.
Perhaps the Remedy ODBC driver was not installed correctly or was not
registered properly.
Can the client reinstall the Remedy User client and see if it this problem then
goes away?
Thanks
Peter Lammey
ESPN IT
To: arslist@ARSLIST.ORG
Subject: Re: Reporting client error
**
Already tried that. I saw something on the web for this client error saying
that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so
that's my next plan.
--- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam
:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting client error
**
Could you explain a bit better what you are referring to?What tab under
what in what tool?
--- On Thu, 4/30/09, Lammey, Peter A. peter.a.lam...@espn.com wrote:
From: Lammey, Peter A. peter.a.lam...@espn.com
Subject: Re
Does anyone know if there is a way to add a new group available as a permission
group in CTM:People?
It seems that you can add the group to the Group form then add an entry to the
form LIC:SYS-License Permission Map with that Group Name and Group ID used and
set License Required to None and add
@ARSLIST.ORG
Subject: Re: Adding Permission groups for ITSM 7.02
** Peter,
Have you considered creating an entry in the Roles form for Remedy Foundation
Elements mapped to your new Group? I think that is what you are asking for.
Jon
On Mon, Apr 27, 2009 at 7:04 AM, Lammey, Peter A.
peter.a.lam
NTE:CFG-Notification Events controls Notifications that are sent to Support
staff users.
You wouldnt have entries in here for customer (or requester) notifications.
The only other place you could turn those particular notifications off I think
would be by disabling the appropriate Notification
I discovered a bug when using the Incident Management 7.02 integration with BMC
Knowledge Management 7.2.
Not sure if others out there have RKM 7.2 but here is how you can replicate the
bug:
1. Open an incident in the Remedy User client that has at least one carriage
return in the Summary
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Friday, April 24, 2009 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Discovered bug with RKM 7.2
**
I discovered a bug when using the Incident Management 7.02 integration with BMC
Knowledge
Is the database an Oracle 10gR2 database?
We found out after our upgrade to AR System 7.01 and upgrade to ITSM 7.02
applications that the Remedy application startup went up from a couple minutes
to at least 9-10 minutes.
Never discovered a good solution for it.
Thanks
Peter Lammey
ESPN IT
You might want to consider adding a escalation that runs about once a month or
so and have the escalation perform a Run process command to delete any tasks
that have no Parent Request ID associated to them.
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Lammey,
Peter A.
Sent: Wednesday, April 22, 2009 8:06 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Orphaned Tasks
**
You
Jon,
You can add tasks to your Change Template that will autogenerate when you
create a Change from that template.
You can select either Task Templates or Task Group templates to be used as part
of that Change Template.
It is also possible to generate a Change via the ChangeInterface_Create
There seems to be something wrong with the old Documentation page with the
ability to view the documentation for your Customized List.
It seems to always ask me to re-verify the products in the Proactive Alert
Registration but I set all of that up already and would want to see all the
links for
How do you allow the Mid Tier or Remedy client tool the ability to produce a
report in a different format other than AR System or Crystal?
Do you have to add entries to the ReportType table with the configuration setup
in a particular way?
I have always wondered if that is possible so that the
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Wednesday, April 01, 2009 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Reports won't run in the WUT
**
Is the Report Server and TCP set correctly in Tools - Options - Advanced -
Report Server?
We
In the Report form the Report Name is Help Desk (English).
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Julie L Kanakanui JLKANAKA
I think you need to add the person to the General Access group in the User form.
Usually the person is added to General Access once you set the person as
Support staff but we have on occasion have seen this group removed (possibly
when we term their account and have to re-enable a account).
Is the Report Server and TCP set correctly in Tools - Options - Advanced -
Report Server?
We have our remedy connection set to go to a specific port. If the TCP port is
not set in their options then that would cause this issue.
The other thing to check is in the Report form for that particular
We have an outside vendor that provides our PDA services and support. As part
of our process we assign Change requests to the vendor to handle specific PDA
upgrades or new deployments and they in turn create and manage the request in
their own system outside Remedy. When they finish their
Is the web service that was setup in Remedy pointing to any Date/Time fields?
I have found that Altiris Workflow cant seem to ingest the web service into a
component correctly if the Remedy web service has Date/Time fields in either
the Input or Output values.
Thanks
Peter Lammey
ESPN IT
)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Friday, March 27, 2009 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Services Error
Is the web service that was setup in Remedy pointing to any Date/Time fields?
I have found that Altiris Workflow cant seem to ingest the web service
.
The thing is I can't access the WSDL from within the administrator either !
Thanks,
Sharon
ext. 2219
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Friday, March 27, 2009 1:25 PM
To: arslist
At first when I read your response Lyle I was taken aback but I definitely now
understand your viewpoint.
BMC Developers are constantly under the gun to upgrade their applications and
with their ITSM application upgrades comes new functionality offered by the new
AR System platform and its new
Ive been able to setup a Remedy web service that can be incorporated into
Altiris Workflow 6.5.
To create a Remedy web service, there are instructions on that in the BMC
Remedy Action Request System 7.1 Integrating with Plug Ins ... (Chapter 6)
Does it capture performance as well (how long it took a user to go from screen
to screen or how long it took to go to a submit to modify window on a ticket,
etc)?
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action
Ive been stuck with this dilemma as well.
This is a minor issue if you can fully utilize Crystal reports for any ticket
printing you need. Out of the box the Print Current Case button is a Crystal
report and there is a way you can setup the Crystal report to show the multiple
Work Info records
In that table field just below the Authored For Group fields is where you need
to create a list of Groups that use this template.
Bring up the template from the Application Administration Console and then goto
to the Authored For Groups tab and click on the button Update to add all the
groups
That formula will give you the time in GMT.
To convert it to PST you will need to account for the hours offset (see below).
I believe the offset for you is 8 hours (Greenich Mean Time is 8 hours ahead
of you so you need to subtract). Im in EST and I believe I have to offset it
by 5 hours. I
I think the key is the ApplicationInstanceID in SLM:Measurement being tied to
the instanceID of records in HPD:Help Desk.
If the record in HPD:HelpDesk is Resolved or Closed then its instanceID should
be found in the SLM:Measurement table in the ApplicatiionInstanceID field.
There is probably
The computed group should be defined based on a user list or based on certain
groups.
Based on the groups that are included in the defintion of the Computed group
you should be able to add the user to one of those groups to make them a member
of the Computed group.
To confirm that the person
I would default the parameter to a * which is the unlimited character
wildcard symbol for Crystal.
In your Record Selection criteria indicate where Support Organization LIKE
{TheParameter}.
As directions for your user instruct them to remove that * symbol and select
the Support Organization to
I received a call from one of our Asset users that noted there was a CI in the
Remedy Asset database that was listed as a Monitor when it should have been in
the Computer System class.
Does anyone know what steps I need to follow to change a CI's class
relationship from Monitor to Computer
Didnt they do experiments similar to this on Mythbusters?
Im sure I have seen one episode when they tested the myth about people flying
out of a window from an airplane when the window is broken.
I wonder if they did the test with a chicken
Thanks
Peter Lammey
ESPN IT Client Architecture
I released some code into the production environment this Tuesday which dealt
with preventing a pop up from occurring when a user is in a CI record and
marking the CI to In Inventory. Out of the box, the workflow would open a pop
up window asking the user to select an Inventory location to
One pitfall is the fact that the system wants to ensure that a Assignee is set
when the ticket is in Pending or In Progress status.
If you preserve the status and allow the user to reassign, the system will also
have an issue if they dont have the Assignee filled in (or it should for that
What is your External Authentication Server RPC number set to?
It should be 390695 I believe. Maybe that is what is causing an issue when you
run server side logging.
Also possible, are you running a Plug in log from the server? Maybe that is
interfering with the LDAP plugin.
Thanks
Peter
as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Lammey, Peter A.
Sent: Thursday, October 16, 2008 8:32 AM
To: arslist@ARSLIST.ORG
Pierson
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Lammey, Peter A.
Sent: Wednesday, October 15, 2008 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: What's a bug anyway? (Kind of a rant...)
**
The naming conventions used for many of the fields
Maybe the guy should have been told that you can nullify the effects of hot
peppers by drinking milk rather than beer
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System discussion list(ARSList)
The naming conventions used for many of the fields on the various ITSM forms is
terrible from what I have seen.
The worst is the CHG:Infrastructure Change form where there are fields such as
ASCHG, ASLOGID, ASGRP.
The developers for these applications really should have been more privy to
The aliases are set automatically if you create the Product using the
Application Administration Console.
By default, an alias of the Product Name is created for all entries in
PCT:ProductCatalog.
When you tested this to see if you could select the product for a particular
Company where did
There is a bug with the Approval server that is released with AR System 7.01
patch 008.
We noticed the same problem where mapped approvals would work but ad-hoc added
approval signatures were ignored and actually marked Closed (rather than
approved)
We tried going down the path of upgrading to
According to my coworker who followed up with BMC on this bug, the SW bug
number is SW00304316.
As far as we know BMC is trying to expedite a solution for this but I have not
heard if they have made any progress with getting a bug fix for this in any
patch for ARS 7.01.
Thanks
Peter Lammey
PROTECTED]
On Behalf Of Andre Salsa
Sent: Thursday, October 02, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problems with Change Approvals on ITSM patch 08
**
So, now you are using the patch 007?
2008/10/2 Lammey, Peter A. [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
**
According to my coworker who
How about Break My Confidence? (in its products in general)
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Bradford Bingel
Sent: Friday,
I have run into a dilemma now on an enhancement that I sold to my users as an
easy change and I was hoping someone on the list might help.
Upon going live with ITSM 7 we had to change the workflow and the reports that
are run when a user clicks on the Print button on the Incident form or the
Wait. Why would you run this for re-opened tickets (Open tickets are within
the Status Closed range and would have a Last Resolved Date).
On our system the qualification for HPD:INC:AutoCloseResolved is the following:
( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000))
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