Looooooooooong update times on ARSCHEMA

= nextId + 1 WHERE schemaId = xxx ...it works fine for all but 1 row. Most rows complete in 0.01 seconds or less. The troublesome row update can take 90 seconds or more. I've never seen that. Has anyone else? I thinking rebuilding the indexes on that table is the first thing to try. Wi

C API integration question

MS bugs, we're still checking. So - if anyone has done a C API integration that opens a Display Only window and sets a field - I'm REALLY interested in seeing your code for that piece so I can pass it along. Thanks in advance... William Rentfrow Principal Consultant, StrataCom I

Re: Email won't stop on server shutdown -RESOLVED

: Thursday, October 15, 2009 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Email won't stop on server shutdown Form what I remember the default RMI port is 1099. You will find it in the EmailDaemon.properties file.. -- Jarl 2009/10/15 William Rentfrow : > Thanks for the confirmation.  Ki

Re: Email won't stop on server shutdown

ing on the same server? That would make senseI know the Remedy servers themselves have to be on different ports (obviously...). William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410

Re: Email won't stop on server shutdown

a script guru by any means but I can tell that the "stop" process is not calling emaild.sh stop. This is almost identical to 4 other servers we have running in the same configuration where I do not have this problem and I can't find any difference between them. William Rentfrow

Re: Email won't stop on server shutdown

Running the script manually works as expected. It's odd. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410-8156 C -Original Message- From: Action Request System discussion

Email won't stop on server shutdown

rocess id. Is this a configuration issue? I have the same problem across three servers. It's not a show stopper by any means but it's a little annoying. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <

Re: ARERR 623 with a load balancer

Yes - and yes. We get the error only with that one - we've isolated the problem down to that one machine. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfro

ARERR 623 with a load balancer

-set the password in all 4 mid-tier servers. Just that same one has the problem. Ideas? I'm stumped. This box has connected to the AR Server before so it is not a connectivity issue to the best of my knowledge. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacomin

Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

6.3? Really? I am guessing this is ongoing and not new...? Beyond that - I wish you the best filling it. It's certainly not for everyone. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.strataco

Web-based memory issue

k if anyone else ran into this and if there was any sort of tuning they thought of to fix it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://

Re: ARERR 552 - Database link is not open

We have made some progress on this - it appears the issus is tied to a difference between Oracle 9i and 10g and how the "Alter Session" command works in a stored procedure. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.strata

Re: ARERR 9351 - Need Help

turning on chunking or temporarily changing code so that it doesn't refresh when it opens. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410-8156 C -Original Message- From: A

Re: Service Desk 7.x...no longer has mini Change, Asset functionality?

If you are doing "light" CM you can add the Task Templates module and predefine task groups as action items for Incidents. I'd give that a 2 out of 10 stars for elegance - but it might work for the right organizations. It does work very well for other purposes. William Ren

Re: Problem Management Investigation Driver

My wife actually had her power strip on her PC start on fire in her office - like with flames, etc. That was a bit non-standard. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/>

ARERR 552 - Database link is not open

R 552: *** ERROR *** ORA-02081: database link is not open ORA-06512: at "ARADMIN.V_EMP_NEW", line 50 ORA-02081: database link is not open ORA-06512: at line 1 Any guesses? Again this works for the DBA as user ARAdmin. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@s

IM 7.x Database Diagram/ERD?

I thought I had but I can't seem to find it - I'd like an ERD for IM (or ITSM) 7.x. Is this even available? Thanks in advance... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacomin

Re: SLM Status is NULL - RESOLVED

It turns out this was fixed in ITSM Patch 009. There is a defect for it and the fix # is SW00281799 William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com

Re: ITSM 7.1, Incident form, dialogs, and hidden menu bar menus

It's probably a "Run Process" that mimics the button being pushed. Those are pretty common all through out the application. You'll see it with the field ID of the button in question in the workflow logs - so just log it and search for that button field ID. William Rentfrow

Re: How to turn on SQL Logging during Installation - Urgent :)

he Oracle/Sql Server logs to determine errors. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behal

Re: RESOLVED: Authentication Issue

Question: I assume you had chaining turned on for a reason. Are you giving something up that you wanted or is something else going on? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Q: What's the difference between a Remedy Administrator and a Remedy Developer? A: For contract work it's about $50-75/hr ;) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-

Aspect IVR integration?

piece I'd like to hear about it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.williamrentfrow.com/>

Re: Push Fields Info in Filter Logs

lues in logging for AL/Filters.... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.williamrentfrow.com/> 715-410-8156 C ___

Re: Exposing Remedy (Mid-Tier) on the Internet

ack in the firewall). 2.) I've had issues with the style sheets not working correctly for the MT over the internet but I am pretty sure that was all 6.3. Not sure about 7.x William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185

Re: AIE and HP's Asset Center

I checked with the guys Rick - they said: "Pretty much...although you can can set up listeners, like XML listeners and those can process web requests real-time..." William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 71

Re: AIE and HP's Asset Center

We have extensive experience in HP AC on staff. If you have specific questions let me know. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list

Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease

I strongly believe those reason are tied to SLM Milestones. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org

Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease

I know this is the case right now and is covered under fair use but I don't think there's been a good test case so far. In any case...that's kind of outside the scope of this conversation. I just wanted people to be aware of the risks. William Rentfrow Principal Consultant

Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease

t in trouble for not knowing what the restrictions are. It could easily happen. Anyone curious about this should Google using trademarks in a domain name - http://www.google.com/search?hl=en&rlz=1T4DKUS_enUS253US253&q=using+trad emarks+in+a+domain+name&aq=f&oq=&aqi=

Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease

anitized: "Don't do it - it's NOT %...@#%#@$@ worth it." All he had to do was comply with the C&D order - he didn't even get sued. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 715-410-8056 _

Re: Attention BMC/Remedy Partners and Resellers :: Remedy-Themed Internet Domains for Sale or Lease

and a huge potential downside. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Se

Re: Root cause of Nextid out of wack after DB restore

I had shut down the app before the backup so I don't think that was the problem - and this was a DEV system with only a couple of people on it. However, I'd prefer to trust the logs over my memory. I'll go and see what the data proves. William Rentfrow Principal Consultant

Root cause of Nextid out of wack after DB restore

been able to pinpoint a root cause. Has anyone else found out why? The DBA says she dropped all users and objects and then restored so I'd have to assume the synch error occurs before the database is backed up. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@st

Odd table field issue

the process of being replaced. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.williamrentfr

Re: Progress Bar

I've never done a progress bar. I did set up a pop-up window once that said "X of Y processed" and put workflow in the guide that updated it on every iteration. It's been long enough ago now that I no longer have the code (and I suspect it would be way out of date anyway).

Re: Performance Tuning ARS 7.1

l get occasional 91/92 errors, and they are usually network related. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto

Re: CMDB and Discovery

I'd like to add that in previous versions of the CMDB + discovery tools the reconciliation of software versions was very difficult when it came to desktop applications and minor version differences. If that matters to you I'd investigate that a bit more. William Rentfrow Principal

File size for IM 7.03 P008 on Solaris

00680 //bin/libcaieventcmd.so 3096608 William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.williamrentfrow.com/>

Re: FB Server install issue - RESOLVED

default install paths and installing with local limited-permission service accounts). William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.wil

Re: FB Server install issue - RESOLVED

To further clarify BMC support finally determined that this was likely to being Sun/Solaris 5.10 instead of 5.09. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfr

Re: FB Server install issue - RESOLVED

ome reason the install script for this did not work correctly in our environment. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.williamrent

Quick cmdbExtLoader question, if there is such a thing...

Solaris? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com O 715-592-5185 C 715-410-8056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net

Re: Raod map of Customer support app

months ago at least) was non-existent. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> Blog, www.williamrentfrow.com <http://www.williamrentfrow.com/> 71

Re: EE 7.1 p006 Install Issues

I double checked - it is cumulative. I used this method successfully. Still no idea what was up with the installer for patch 006 but it's done. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.strataco

Re: EE 7.1 p006 Install Issues

Remind me again - when you use the file install replacement method is it cumulative? For example - if I install 7.1 p001 can I just do the file replacment method directly to 006? Or is it 1 > 2 > 3 > 4 > 5 > 6. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@s

Re: EE 7.1 p006 Install Issues

and BMC"s fairly loose security policy for installers is not remotely possible here. I do find it interesting that they changed the installer to exit if these links can't be made. The prior patches didn'twe may need to revert. William Rentfrow Principal Consulta

Re: EE 7.1 p006 Install Issues

Everything in that directory is owned by the same user and the permissions are all correct. I have drwxr-xr-x all the way down. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/>

Re: EE 7.1 p006 Install Issues

We didn't go unicode. In any case setting it to that results in an error indicating it could not set the locale correctly when it processes the environment variables during sign-on. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate We

Re: EE 7.1 p006 Install Issues

afterwards. This failure has always happened in this environment. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> 715-410-8156 C From: Action Request

Re: EE 7.1 p006 Install Issues

Actually - I have the same list. I apparently missed the big "C" at the top of it. Weird. Now I have no explanation for getting the error. The path is valid. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc

Re: EE 7.1 p006 Install Issues

system.cat And now it says this: /xxx/yyy/a00/ar/servername/locale/C/arsystem.cat Here's the problem - "C" is not a valid sub-directory. The valid one would be the directory named en.UTF-8 Either I'm missing something or the installer is borked. William Rentfrow Princ

Re: EE 7.1 p006 Install Issues

That would work - except the permissions would immediately be reverted by the SOX-compliancy monitoring tools and we'd all get reported and have to fill out far too much paperwork :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate We

Re: EE 7.1 p006 Install Issues

H...checking...that appears to be a very good guess. Man, I hate when I miss the obvious ones :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original Message- From: Action Request System

EE 7.1 p006 Install Issues

Installation can not proceed until /usr/lib/locale/C/LC_MESSAGES/arsystem.cat exists and writeable! May 13 13:19:18->Press enter key once you are done May 13 13:22:28-> William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blo

FB Server install issue

stall BMC Remedy Flashboards? [/usr/ar/flashboards] /xxx/yyy/a00/ar/flashboards           FBServer fb_install: syntax error at line 1: `)' unexpected $ cd    exit script done on Wed May 13 10:38:49 2009 -------

Re: Auditing logins and logouts

ot acquire the license until they try to do a modify in 7.5 - right? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion li

Re: Remedy Email Engine not polling inbound emails

to various problems with the email engine 7.x where it will hang, die, etc. The solutions other people have offered are appropriate. There are a bunch of other things to check as well - the first making sure your UID/PWD being used for the email engine incoming email account hasn't expired. W

Re: Oracle LOB getting very big

Yeah - we ended up doing that afterwards. This was during our last major system build when we built 4 systems (Dev/test/training/prod) consecutively. By the time we got to #3 we thought we'd see if it would save time doing it the other way. William Rentfrow Principal Consultant, Stra

Re: Oracle LOB getting very big

and SLM if I remember correctly) conveniently reset the option to out of row storage. This definitely should be an installer option for the AR Server. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com www.williamrentfrow.com O 715-592-5185 C 71

Re: Reporting/Printing Question

When you say you can't afford Crystal right now what do you mean? Crystal Enterprise? Or do you mean the CR Report Writer tool? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original Me

Re: Revisiting - RE: Reports won't run in the WUT

Yep - and it does match. It used to work - that's the odd thing. Then one day - it just stopped. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> 715

Revisiting - RE: Reports won't run in the WUT

r 5 seconds or so and then goes back to normal. Nothing else happens. No errors noted anywhere. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> 715-410-8156 C ____

Re: ARServer group and the ports that require load balancing

port mapper of course. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent

Re: Reports won't run in the WUT

I checked that too - it is correct. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> 715-410-8156 C From: Action Request System discussion list(A

Re: Reports won't run in the WUT

Yeah - ALL of that is correct. It's really quite weird. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> 715-410-8156 C From: Action Req

Re: Reports won't run in the WUT

This was a great guess. Unfortunately that is not the issue. I've tried it several ways (including the way it was when it worked) and it's still broken. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc

Reports won't run in the WUT

it in Crystal Reports against the same server it runs just fine. Something is very amiss - this all worked last week William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.s

Re: Format IP Address

I have to ask out of curiosity - WHY would you want to do that to IP addresses? I'm not usually one to snoop...but I am curious.... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/&g

Re: Capture ComputerName and UserName (U)

DO a search for: Re: Mid-Tier 6.3 - Get User Name - Bug? - SOLVED The entire solution is there. Posted by the poster below back in 2005. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -Original

Re: ARERR 9387

to Shawn T. who sent me this) is this: arsystem.crt_schedule_interval=5 I changed these to 20 in both places. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com

Re: ARERR 9387

ready knew that....... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> 715-410-8156 C ________ From: William Rentfrow Sent: Tuesday, March 17, 2009 2:13 PM To: arslis

ARERR 9387

9387 - you make it VERY hard to search for things :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/>

Re: CR Web timeout

We are on BOXI actually so that won't work. We have change all of the server (both BOXI, mid-tier, and AR) side timeouts that we can find. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.co

CR Web timeout

eport run on the CE server and serve/display it back to the user. I can't find the setting anywhere..and Google was not helpful either. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com <http://www.stratacominc.com/>

Re: Need help parsing out Ticket Number using Remedy workflow

in - it depends on your rules. You may not want to be validating to an outside source that they actually found a valid internal email address. Or it may not matter at all - it just depends on your organization. William Rentfrow Principal Consultant, StrataCom Inc. wrentf

Java API Date issue

99161] Anyone seen this before? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8156 C ___ UNSUBSCRIBE or access AR

Re: ARERR 91 Problems

but before the -CE in the API log) you'll have a good indication of this being the culprit. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSLis

Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)

Also, is anyone else amazed that polygraphs are still being used when they've been de-bunked as junk science repeatedly? And yes - if you are American - you are paying for it :) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5

Re: Books for Remedy version 6 ,7 and CMDB

they sell out they will then re-order from you. I don't know the full details but it seems the way to go if you're inclined toward self-publishing and do not want to do the fulfillment part of it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715

Re: Books for Remedy version 6 ,7 and CMDB

Not that I'm seriously considering this or anything - but if someone really wanted to do this it probably would work best as a cross-promotion for something else - either collaborating with BMC or helping to promote/monetize some other endeavor. William Rentfrow Principal Consultant, Stra

Re: Books for Remedy version 6 ,7 and CMDB

and unique material. That said, you'd ring up a fortune in lawyer/editor fees making sure you were in compliance. You'd be way better off getting BMC's blessing and/or collaboration for this sort of thing. William Rentfrow Principal Consultant, StrataCom Inc. w

Re: Books for Remedy version 6 ,7 and CMDB

borate on the 413 ways it can blow up a server." William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]

Re: Remedy Development Best Practices

it based on what mood I was in that day. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com mailto:wrentf...@stratacominc.com> 715-410-8056 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl..

Re: HELP:SLM Application error

Answer: You can't. SLM can't just be un-installed. That's the bad news. The good news is it can be removed (which is very hard and time consuming) and it can be re-installed. In this particular case I'd contact BMC support and ask for the SLM engineering group's

Re: How to Re Install SLM

y ever had problems on 2 of our 4 environments - the other two worked the first time. There was no known difference between them. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O From: Acti

Re: Canned reports for ITSM 7

take that route when evaluating them. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sen

Re: Mysterious ancient services

Thanks, that at least gives me a heads up of where else to start looking. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On

Mysterious ancient services

ht be something standardized. They are called: Remedy Binary Queue Extractor Remedy Binary Queue Service I don't remember these evere being part of any Remedy 4.x application but then again it's been a long time William Rentfrow Principal Consultant, Strata

Re: ARS 7.5?

David - Has BMC released an end-of-life/end of support statement for 6.3? Is this official? (this has absolutely nothing to do with the fact that I got up at 5:30 AM last Sunday to upgrade a server to 6.3 :) From: Action Request System discussion list(ARS

Re: Open Source in AR System (was: RE: ARS 7.5?)

I've worked on 6 different implementations of Remedy products within the Federal government. The only things that were ever banned were third party connectors that had no specific warranty, testing, etc, behind them. From: Action Request System discussion list(AR

Re: ARS 7.5?

A little bird told me earlier this week it should be out "soon" but I was led to believe that might be measured in weeks. It definitely is not on the EPD or the FTP site at this point in time. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-

6.3 patch 25 API question

of the entries that match the query (+GLE and -GLE X the number of entries) - not just the first one. This whole process takes about a minute - but the first fetch only takes < 1 second. What's up with that? Isn't "Use first matching request" supposed to only fetch one reco

Re: Server Upgrade

6.03 is still supported - but not for much longer. I would download the software you need ASAP. You should be able to get everything for any OS off of the patch site. If not call your sales rep and/or tech support and they will get you hooked up. From: Action

Re: Archiving SLM:Measurement

ferenced in the push fields if qualification queries? 4.5 million records is not so much of a big deal? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of William Rentfrow Sent: Friday, December 19, 20

Re: Archiving SLM:Measurement

30 days and that was not tied to active ticket. I think we were able to report, but I don't remember from where. hbr On Fri, Dec 19, 2008 at 12:35 PM, William Rentfrow wrote: ** It's Friday and I have some other stuff to finish today so I haven't gotten too far

Re: Archiving SLM:Measurement

t? --Phil ____ From: William Rentfrow To: arslist@ARSLIST.ORG Sent: Friday, December 19, 2008 10:35:06 AM Subject: Archiving SLM:Measurement ** It's Friday and I have some other stuff to finish today so I haven't gotten too far into researching this yet - so

Archiving SLM:Measurement

) and 4,400,000+ SLM:Measurement records. My gut feeling is to just archive off all of the records that are closed and refer the reporting people to that table when they want to run reports; however, I have not yet investigated the ramifications of doing this. Has anyone else? William Rentfrow Princ

Re: Log File Question...

Can you defined "entered some service desk tickets..." a little more? Did they enter them from the Support Console? From the Requester Console? Typically I'd start this with user-side API/AL/Filter logs - you may have to put them in the admin group (or change the client side logging group) but s

Re: 6.3 archive forms

receiving form as well as one on the main one. Needless to say with the help of support we re-imported the mail messages form and used a little workflow to save off data. On Fri, Dec 19, 2008 at 11:48 AM, William Rentfrow wrote: ** I am working on an old server on and off doing

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