We were looking at using SRM in a similar fashion for external users. However,
you will want to have your contracts and legal groups look over the contract to
make sure you are allowed to use it in that way.
There were questions here over whether or not BMC allows you to use SRM for
external
Subject: Re: SRM Integration Question
We were looking at using SRM in a similar fashion for external users. However,
you will want to have your contracts and legal groups look over the contract to
make sure you are allowed to use it in that way.
There were questions here over whether or not BMC
Hi All,
Does anyone out there have experience in performing or know of someone
that has performed and SRM integration with more than 500,000 Users?
Hopefully not importing all the users?
SRM 7.6.00
Respectfully,
William Abdo
:07 AM
To: arsl...@arslist.org
Subject: Permissions on SRM 2.1 forms
Hi,
Can someone tell me the form permissions on SRM 2.1 no patch forms:
SRS:ServiceRequestConsole
SRM:Request
SRS:ServiceRequestCoordinatorConsole
Thanks
You are welcome..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of remedy lee
Sent: Thursday, April 08, 2010 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions on SRM 2.1 forms
Thanks! It helps a lot.
On Apr 7
Hi,
Can someone tell me the form permissions on SRM 2.1 no patch forms:
SRS:ServiceRequestConsole
SRM:Request
SRS:ServiceRequestCoordinatorConsole
Thanks
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= Visible
Hope this helps
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of remedy lee
Sent: Wednesday, April 07, 2010 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Permissions on SRM 2.1 forms
Hi,
Can someone tell me
We have a ticket it..
I am guessing there is no homemade fix action..
using the SRM - there is a calendar button.. if you use it at the end of the
month.. and put in the next month it defauts to the wrong day for the 1st
of the month. everytime.
It will do this next month as well.
Re-Explained
it..
I am guessing there is no homemade fix action..
using the SRM - there is a calendar button.. if you use it at the end of
the month.. and put in the next month it defauts to the wrong day for the
1st of the month. everytime.
It will do this next month as well.
Re-Explained Summary: open
All,
Not sure if this is as designed and if it is, if anyone has a
workaround.
When a user submits a request via the SRM console, a survey is generated
when the request is resolved.
However, if the request is submitted for the user directly into the
HPD:HelpDesk form, the corresponding REQ
Of Chowdhury, Tauf
Sent: Tuesday, March 30, 2010 11:59 PM
To: arslist@ARSLIST.ORG
Subject: SRM 2.2, ITSM 7.0.3 - Surveys not getting created from Incident Mgmnt
**
All,
Not sure if this is as designed and if it is, if anyone has a workaround.
When a user submits a request via the SRM console, a survey
Hi Kevin,
Have you considered using Abydos Designer as an alternative ?
This would provide you with more flexibility to create whatever SRM
processes you need without having to create any PDTs or AOTs
Please visit the Abydos website at http://www.abydos-workflow.com
www.abydos-workflow.com
as an alternative ?
This would provide you with more flexibility to create whatever SRM
processes you need without having to create any PDTs or AOTs
Please visit the Abydos website at www.abydos-workflow.com for more
information.
Kind regards,
The Abydos Team.
Tel: +44 (0)1582 400127
List,
Bear with my because I am new to the SRM world but I am trying to configure
SRM with a custom form and I went through all of the steps. Now I am at the
step now where I need to create the Process Definition Template (PDT) with a
third party application and then create my SRD and deploy
Hello list!
The other day I upgraded my SRM 2.2 app form Patch 001 to patch 003. Of
coure it loaded the patch 002 components as well, which includes a
couple of SQL scripts that re-map the question mapping forms. Well,
these scripts failed to execute and none of my question mapping would
Hello list!
I am attempting to downgrade from SRM 7.6 to 2.2 for testing purposes.
I ran the uninstall for SRM, I removed entries from
SHARE:Application_Properties and I removed all the workflow using the
Admin tool. However, when I try to run the 2.2 install it still detects
a newer version
There is a form called something like data visualization modules.. There
should be a SRM related entry there.. remove that too..
Remove all entries related to SRM from Share Application Properties (which I
think you must have already done as per your email).
Joe
-Original Message
We are building a new SRM integration. Our team wants to just open with
the Support Console instead of the SRM Console. I was wondering what other
businesses are doing. I am trying to avoid bringing the same broken
processes into a new system. If we bypass the SRM console - is more
By SRM Console, you mean SRM request entry Console?
And By Support Console, you mean ITSM Overview Console?
SRM Request entry console is for end users to submit tickets.
IT Support Staff uses ITSM overview console for managing tickets.
On Tue, Feb 9, 2010 at 10:25 AM, oracle...@aol.com wrote
request services to ITSM using
Kinetic SR.
Is there such a capability in SRM? We don't have access to it - have not
looked at it since it was about to go into beta and the pricing scheme was
announced. The SRM 7.6 User Guide off the BMC Supportweb contains no screen
shots, so it is completely
We use SRM 2.2 to allow users to see their incidents and requests without
actually entering the ITSM suite; they don't have unlimited search abilities
and in fact don't see any forms in the traditional sense. It does allow them
to see any entry they submitted and if you configure
Kinetic SR.
Is there such a capability in SRM? We don’t have access to it – have
not looked at it since it was about to go into beta and the pricing
scheme was announced. The SRM 7.6 User Guide off the BMC Supportweb
contains no screen shots, so it is completely worthless in terms
at generating
Incidents as Kinetic was), and we don't have SRM, there are no surrogate
request records left open for the customer to view that get updated by changes
to the Incident. It was actually a cleaner and much more reliable process, but
it left us with no effective way to present the open ITSM
AD: Remedy Graphical Process Design Tool for SRM and Change
Abydos are pleased to announce that we will be holding a webinar on Abydos
Designer, the Remedy Graphical Process Design Tool for SRM and Change
applications on Wednesday 3rd February at 12:00 Noon Eastern Standard Time.
Abydos
Thanks a lot Mahesh!!!
2010/1/20 Mahesh Chandra mchand...@gmail.com
** Assuming you are on SRM 2.2,
1. Open SRM:CategoryReference form
2. Select Form-Form Properties
3. Click on the Sort tab
4. Click on Request ID in the Sorted Fields section and click the
Remove button
Assuming you are on SRM 2.2,
1. Open SRM:CategoryReference form
2. Select Form-Form Properties
3. Click on the Sort tab
4. Click on Request ID in the Sorted Fields section and click the
Remove button
Thanks
Mahesh
On Mon, Jan 18, 2010 at 3:52 AM, Alberto Mel. alberto.rem
Hi all! and happy new year to all!.
Anybode knows the way to order the service requests alphabetically?.
Thank yo very much in advance!.
Alberto
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Platinum
Hi Tommy
We have installed SRM v7.6 - there are alot of new features in the product
compared to the v2.0 release (such as smart questions and a handy SRD
wizard) - the actual install was a little tricky ... since we had to
upgrade our ARS and CMDB versions before doing the SRM install
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barb Wagner
Sent: Thursday, December 31, 2009 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM
**
Hi Tommy
We have installed SRM v7.6 - there are alot of new features in the
product compared to the v2.0
of AR System plugins and Atrium components increases.
Rick
-Original Message-
From: Tommy Morris tommy.mor...@radioshack.com
Date: Thu, 31 Dec 2009 08:19:59
To: arslist@ARSLIST.ORG
Subject: Re: SRM
Thanks for the heads up with the installation.
I am really getting tired
Has anyone installed SRM 7.6? If so what do you think about it?
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Hi All,
Anybody here integrated SRM with Blackberry ?
Best Regards,
Prasanth.P
999-559-5875
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I do not believe SRM can natively work with the BlackBerry.
You may be able to buy external products for that functionality -
check out Aeroprise.
However,
Kinetic Request is built on ARS -- and takes a different strategy --
you might want to check it out.
Kinetic Request has worked
John,
I'm planning to implement approval through blackberry.
Best Regards,
Prasanth.P
999-559-5875
From: John Sundberg [mailto:john.sundb...@kineticdata.com]
Sent: Tuesday, November 24, 2009 10:51 PM
To: Prasanth Prabhakaran
Subject: Re: [ARSLIST] Integrating SRM with Blackberry
] Integrating SRM with Blackberry
Integrating SRM with Blackberry -- what do you mean?
Being able to Request a service?
Being able to check status of a service?
Being able to approve?
Being able to fulfill?
The main issue is -- SRM is built on MidTier -- MidTier does not support
Hi all,
I want to change some fields (buttons, character fields etc) in SRM,
specifically
in the form SRS: Servicerequestconsole, those under the requests that were
made for me, such as the button Show related services, etc.. I can chage
many fields from Remedy administrator (or developer studio
Good afternoon,
This has come up before and I don't think anyone has figured it out yet, but I
thought I'd ask again before I spend a bunch of time trying to figure it out.
Has anyone found a way to directly open a form in SRM without forcing the user
to go to the console and click around
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of kiran
Sent: Tuesday, October 27, 2009 11:22 AM
To: arslist@ARSLIST.ORG
Subject: SRM Co-ordinator in ars 7.5
**
Hi Listers,
Can anyone suggest me how to configure SRM co-ordinator in ars 7.5
I have given all the required privileges but no tickets
Does SRM work with ITSM 6?
What is SAM?
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Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
@ARSLIST.ORG
Subject: SRM
**
Does SRM work with ITSM 6?
What is SAM?
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
**
This e-mail and its attachments may contain Forest Laboratories
You may want to Refer Chapter 4 of SRM 2.2 installation guide.
Thanks
Mahesh
On Fri, Oct 16, 2009 at 9:28 AM, Kathy Morris kathymorris...@aol.comwrote:
** Does SRM work with ITSM 6?
What is SAM?
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
I do not believe SRM does work with ITSM 6, however Kinetic Request
(which is a service request management system built on Remedy) does
work with ITSM6.
http://www.kineticdata.com/Products/KineticRequest/index.html
-John
On Oct 16, 2009, at 9:28 AM, Kathy Morris wrote:
**
Does SRM
Yes It works with ITSM 6.
You can find the PDF in SRM support area with this name:
(White Paper) Covers the installation and configuration of SRM 2.1.00 and
its integration with the Help Desk 6.0 and Change Management 6.0
applications.
PCr
On Fri, Oct 16, 2009 at 12:43 PM, John Sundberg
Hi, I just enter documentation area in BMC support, and I found yesterday
was release
ITSM 7.6
SRM 7.6
BMC has not sent the Announcement emails, so I want to let you know.
Peter
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If you are talking to anyone in the government, SAM is Sunflower asset
Management
m
Date: Fri, 16 Oct 2009 12:43:13 -0500
From: john.sundb...@kineticdata.com
Subject: Re: SRM
To: arslist@ARSLIST.ORG
**
I do not believe SRM does work with ITSM 6, however Kinetic Request (which
All,
I know that I am getting older then dirt, however, I cannot find the form
that allows you to create a Process Template for SRM. On page 52 of the SRM
configuration guide its talks about them, but no place that I can find
points you to the form.
Any ideas?
As always thanks,
Howard
)
On Oct 13, 2009, at 12:48 PM, Howard Richter
hbr4...@gmail.commailto:hbr4...@gmail.com wrote:
**
All,
I know that I am getting older then dirt, however, I cannot find the form that
allows you to create a Process Template for SRM. On page 52 of the SRM
configuration guide its talks about them
Richter
Sent: Tuesday, October 13, 2009 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Where to create a Process Template for SRM?
**
All,
I know that I am getting older then dirt, however, I cannot find the form that
allows you to create a Process Template for SRM. On page 52 of the SRM
configuration
Hello all,
I would like to install SRM 2.2 in the ITSM 7.1, but i would like to know if
I install, what happen with the data of the ITSM Request Console, I have
almost 3 thousand data there, because by the Installation manual, i saw that
when I install the SRM, replace the forms of the ITSM
Hi,
When you will install SRM 2.2, The requeter console will be not delete,
but installer will add active link on action on open with message
Requester console is disabled, please use the SRM Console.
Cheers
Konrad
Hellyson pisze:
** Hello all,
I would like to install SRM 2.2 in the ITSM
)
[mailto:arsl...@arslist.org] On Behalf Of Mohtashim Abbasi - Technosys Limited
Sent: Wednesday, September 16, 2009 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [9217] fail to load data visualisation field for SRM 2.2.0
Patch 003 using ARS 7.5
Thanks Ankita for the solution. I've just found out
Hi Everybody,
We are running SRM 2.2 on ARS 7.5 along with ITSM 7.5. We get ARERR [9217]
after logging onto SRM application console. It seems like we are having
problem accessing plug in directory. Yet we've reviewed all permissions and
it seems like permissions are not really the issue. We also
Hi Mohtashim,
There's a fix provided for the Error 9217 in SRM.
Please find the solution below:
Verify the following:
SRS:SRC:DVFAction_SendToDVF_ProvideInformation Activelink exists.
SRS:SRC:DVFProcessAction Activelink Guide exists and should have 9 Active
links in the following order
,
Mohtashim
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ankita Ahuja
Sent: 16 September 2009 11:35
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [9217] fail to load data visualisation field for SRM
2.2.0 Patch 003 using ARS 7.5
Hi
Hi Scott,
The patch 003 read me, states to install on ARS 7.5 patch 001. Patch 002 is
now availavle for ARS 7.5. Try installing patch 002, and then re-installing SRM
2.2. If your using VM should be easy enough to go back to your snapshot prior
to SRM install.
Ken
Scott Parrish sparr
Scott,
While we are on 7.1, I am curious what issues you are having with SRM 2.2. We
ran into lots of issues and resolved most of them without a reinstall so if you
post them here, we may be able to give you a better answer.
We've had some issues with BMC support providing answers with SRM
Hi,
How could I get a print button to use the User tool (and crystal) to
set up a print view of an SRM advanced interface form?
In HPD:Help Desk and other Remedy 7.1 forms, there is a print button
that brings up a nice formatted version of an Incident.
I would like that same functionality
Is the SRM support just 2 people?
Maybe that explains why it took 9 months to fixing a patch issue (they
insisted that we reinstall our whole dev environment and reinstall SRM
to 'fix' the issue during that 9 month period)...
On Aug 11, 9:37 am, Pierson, Shawn shawn.pier...@sug.com wrote
By support, I am referring to the BMC Support staff, those that answer phones,
etc. I have no idea how many programmers and others are there behind the
scenes, but based on what information I have, there are two front-end support
people for SRM in the U.S. Both myself and others I have talked
Listers,
We are currently having major issues with SRM 2.2 Patch 003 running on ARS
7.5.0/ITSM 7.5.01. BMC's answer to the problem is to roll back and reinstall
SRM. I am curious, is there anyone out there running SRM 2.2 with ITSM 7.5.01?
And, if so, was yours a fresh install of ARS 7.5/ITSM
Hello Listers,
Is anyone aware of any such utility? To the best of my knowledge BMC doesn't
have one in its shop as yet. At least they didn't have one when I had asked
about it many many months ago..
If not, what did some of you guys do to get a large volumn of data in? Built
your own tool /
Good morning, afternoon and evening all,
I have looked at all of the documentation on SRM v 2.2 but can not find out
how to create a process template from a AOT.
Anyone know where I can find that info?
As always thanks,
Howard
--
Howard Richter
Red Hat Certified Technician
CompTIA Linux
That information should be in the SRM Users Guide. I only have docs for
v2.1 but you should be able to find what you need there.
HTH
Leonard Neely
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Wednesday, July 15
To create a PDT.
Home Page
-- Service Request Management
-- Service Catalog Manager Console --
Console Focus --
Process --
Create.
Please see SRM 2.2 Admin Guide Page 78
Thanks
Mahesh
On Wed, Jul 15, 2009 at 11:31 AM, Howard Richter hbr4...@gmail.com wrote:
** Good morning, afternoon
Hi,
Question regarding SRM 2.1 through the user tool.
We have a citrix server with Remedy 7.1 User tool installed.
However, it is restricted to only 1 port that we designated for
Remedy. eg 999 or something.
It can access AR server and do everything in Remedy except SRM.
SRM 2.1 has
SRM data is provided via HTTP or HTTPS
whatever you plop in the admin configuration
Http://Server.dom.main:/arsys http://server.dom.main:/arsys
https://server.dom.main:8443/arsys
so if you have a proxy server, and or an isa server it has to pass that way
as well.. FYI..
Admin console
Hi,
The Remedy User tool connects directly to the Remedy Mid-Tier in case
of SRM. It caused me many issues in case of multiple mid-tiers.
Best regards,
Jean-Louis Halleux
ARSmarts sa
http://www.arsmarts.com
On 14 Jul 2009, at 16:21, lee wrote:
Hi,
Question regarding SRM 2.1 through
I just got it to work using the 32 bit client, however, its on 2.2 of SRM
with 7.5 ITSM, just slower then using it on the web.
Howard
On Tue, Jul 14, 2009 at 10:41 AM, ARSmarts Support supp...@arsmarts.comwrote:
Hi,
The Remedy User tool connects directly to the Remedy Mid-Tier in case
Thanks for the replies.
I do have the SRM set up and works in midtier.
Also works if the user tool is on the network with port 80 access.
It's just the few citrix boxes we have that are restricted.
I was hoping that just access to the Remedy server would be enough to
get SRM (via AR server
The even more fun part would be when (and if) patch 4 is released AND if it is
cumulative (which would mean it would include Patch 3).. And if patch 4 fixes
SRM and includes Patch 3.. So you would need Patch 4 BUT it may have
installation issues cause Patch 3 may not install depending on how
I had it working on LINUX not too long ago.. what are you guys having problems
with?
Joe
From: Howard Richter hbr4...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, July 10, 2009 5:26:23 PM
Subject: Re: SRM on 7.5
**
I got it installed, but not the can
Joe,
7.5 (Incident/Problem/Change) with version 2.2 SRM.
What order did you install it?
I did Incident/Problem/Change first (applied all patches) then tried SRM. I
got SRM to install, but when I try to run the patches, the patch just hangs.
Also I cannot get the SRM connector to connect
I didn't have any of Problem Change or Incident, but had ITSP 4.0 and SRM 2.2
on ARS 7.5 with SRM working as a standalone so far (no integrations with ITSP
as yet). I didn't have any problems except for patch 3 (which basically
fixes stuff with ITSM anyways) which was looking for ITSM
That might be the key, I found one item on the BMC site that stated that
patch 3 of SRM must be installed with ITSM 7.5 (incident/change/problem).
I wonder if anyone from BMC tested out that configuration?
I installed SRM 2.2 and then tried patch 3, that hung.
Then I tried patch 1, it looked
You are welcome..
That is exactly what Remedy support told me.. that if I do not have ITSM 7.5,
patch 3 for SRM is not for me.. It must be the answer to your problem too if
you do not have ITSM 7.5..
Joe
From: Howard Richter hbr4...@gmail.com
To: arslist
Joe,
The fun part is if you need patch 3, how do you install it?
Thanks again,
Howard
On Sun, Jul 12, 2009 at 9:58 PM, Joe DeSouza joe_rem...@yahoo.com wrote:
**
You are welcome..
That is exactly what Remedy support told me.. that if I do not have ITSM
7.5, patch 3 for SRM is not for me
Good Friday afternoon all,
Is there some strange step that is needed to install SRM on a new install of
7.5?
I have been fighting this all day.
Thanks and have a great weekend,
Howard
--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Friday, July 10, 2009 2:55 PM
To: arslist@ARSLIST.ORG
Subject: SRM on 7.5
**
Good Friday afternoon all,
Is there some strange step that is needed to install SRM on a new install of
7.5?
I have been fighting
discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Howard Richter
*Sent:* Friday, July 10, 2009 2:55 PM
*To:* arslist@ARSLIST.ORG
*Subject:* SRM on 7.5
**
Good Friday afternoon all,
Is there some strange step that is needed to install SRM on a new install
of 7.5?
I have
Palacky
Remedy Developer
Dev Technologies
On Jul 8, 9:29 am, Pierson, Shawn shawn.pier...@sug.com wrote:
Good morning,
I've been working with SRM and the Work Order Management, and was curious if
anyone knew of a way to allow Work Order Templates to have a company of
-Global-, because in our
, please let me know. with the way SRM is
currently set up, there is no way to report or audit this information.
environment :
ARS ITSM 7.1 patch 6
SRM 2.2 patch 2
Oracle DB
thank you
Tami Palacky
Remedy Developer
Dev Technology
, July 09, 2009 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Work Order Templates and Multi-Tenancy
Shawn,
unfortunately you will have to set up a work order for each company if
you want to attach an AOT to it. AOT's cannot be related to a company
of global. we used the copy to new feature
i am going to have to side with Shawn no matter what. i have been
pulling my hair out over SRM and its idiosyncrasies for over 6
months. harldy anyone knows anything about this application and
support is not always helpful or its out of the realm of support
On Jul 8, 6:05 pm, Lyle Taylor tayl
: Re: Wednesday SRM Humor
i am going to have to side with Shawn no matter what. i have been
pulling my hair out over SRM and its idiosyncrasies for over 6
months. harldy anyone knows anything about this application and
support is not always helpful or its out of the realm of support
On Jul 8, 6
SRM is
currently set up, there is no way to report or audit this information.
environment :
ARS ITSM 7.1 patch 6
SRM 2.2 patch 2
Oracle DB
thank you
Tami Palacky
Remedy Developer
Dev Technology
We have been working with a guy named Jason on our issues, and he has been
helpful. However, I think BMC should just put some of the engineers on first
level support for a few months and notify everyone that bought SRM.
I do think that once you get past the issues and get everything working
Even, I would prefer customization.
As per SRM 2.2 configuration guide page 54 this is as designed. But I never
understood the logic behind it.
Thanks
Mahesh
On Thu, Jul 9, 2009 at 1:50 PM, Pierson, Shawn shawn.pier...@sug.comwrote:
Tami,
Thanks for the email. I thought this was the case
I've been troubleshooting a bug in SRM 2.2 patch 2 where you can't relate
Change and Incident templates to AOTs. As a part of my troubleshooting, In my
investigations, it appears that BMC hardcoded a field in the search criteria
for Incident and Change templates that doesn't exist on either
...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, July 08, 2009 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Wednesday SRM Humor
**
I've been troubleshooting a bug in SRM 2.2 patch 2 where you can't relate
Change and Incident templates to AOTs. As a part of my troubleshooting, In my
investigations
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, July 08, 2009 4:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Wednesday SRM Humor
**
Nice. :-) Although, in their defense, they may really have meant FOOBAR and
not FUBAR - they're two completely different things. The fact
Sent: Wednesday, July 08, 2009 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Wednesday SRM Humor
**
I recall when I was learning Perl the book I used always seemed to use $foo and
$bar as variable names, and I know there is some other history of spelling it
that way, but I'm not really familiar
HI, all
Do somebody know how to modify the CSS of the SRM, I reallly need some
suggestion, thanks
Best Regards,
金 恺 （Kevin Jin）
Professional Service Consultant
BMC Software China
Room 516, 5th Floor,159 Madang Road, Xintiandi,Shanghai 200021,China
Tel. +8621-6135-7233
Fax: +8621-6135
the enviroment ARS7.5patch001
Kevin-J wrote:
HI, all
Do somebody know how to modify the CSS of the SRM, I reallly need some
suggestion, thanks
Best Regards,
金 恺 （Kevin Jin）
Professional Service Consultant
BMC Software China
Room 516, 5th Floor,159 Madang Road
I am trying to create an SRD that has several PDT's attached. All of
the PDT's are executed in the same phase / sequence when the SRD is
selected. Each PDT has a different approver and is not dependant of any
of the other PDT's. I have read the manuals what seems like a bazillion
times and
As far as I know, approvals are defined on SRD and not AOT or PDT.
You may want to use an Advanced Interface Form and add custom workflow for
this.
Thanks
Mahesh
On Mon, Jun 8, 2009 at 12:32 PM, Tami Palacky tpala...@gmail.com wrote:
** I am trying to create an SRD that has several PDT's
Good morning,
I am curious if any BMC partners out there offers training for SRM. Our
problem is that BMC seems to never have actual classes on it that aren't
cancelled, so we want to find someone who actually does offer the training.
Also, I'm aware that BMC offers online courses, but it's
Hi
I defined my navigational service categories in the request entry point.
The service categories are there - I am just not finding how to change the
order of how the categories are displayed. I looked in the SRM guide, and
I did not find it.
Does anyone now how to arrange the order
defined my navigational service categories in the request entry point.
The service categories are there - I am just not finding how to change the
order of how the categories are displayed. I looked in the SRM guide, and I
did not find it.
Does anyone now how to arrange the order of the services
= ‘Submit”
3. Add all your questions and workflow (if any) to validate the responses.
4. On submit, create a Filter that will push the data to “SRM:
RequestInterface_Create”. Make sure you pass the requester information,
Title Instance ID and Source Keyword.
You may also add SR Type Fields
Thank you very much Matt. Will try.
Regards,
Anthony
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Tuesday, May 19, 2009 6:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Skip SRM console or pass vital info
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