here is a solution..
create a character field and push the timefieldvalue from the which ever
values you want to the character field. then while sending notifications use
this character field. i hope this works
On Tue, Jul 27, 2010 at 10:20 AM, Shyam Attavar atta...@sbcglobal.netwrote:
HI Misi
Thanks for your reply.
I took a look at ARERR91 description and then checked the handlers on my
windows server and it seems to be ok.
Answering your questions, one server is version 5 and the other 7.1. I'm
migrating data from an archive form with no workflow related to it.
In the
Axton,
This exception:
RuntimeExceptionjava.lang.IllegalStateException
at
org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:435)
Can occur when Tomcat tries to write to a stream that has been closed -
perhaps mod_jk is not configured correctly? I would
Hi,
ARAPILOGGING exists for old versions as well, but may not be well
documented. Follow the information for 7.5 ARAPILOGGING.
I do not think that you will get much out of that though, as the failing
call is ARMergeEntry, and we get the error message...
The only thing I can think of is
**
Hello,I have here in Remedy 5 a strange
behavior.I have a Remedy Application 5 on my laptop with the
exact definitions as in der test environment.Even the data is a
copy.When i try to change a form (putting a button, etc) on my
laptop and i want to import this form in the test environment,i
can
Hi Tristan,
This is exactly how it works in version 5. When you import in place
a form, all data is deleted.
Regards,
Rogerio
On Ter 27/07/10 08:29 , tristan.rop...@t-online.de
tristan.rop...@t-online.de sent:
** Hello,
I have here in Remedy 5 a strange behavior.
I have a Remedy
Hi,
I created a service request which gathers information to populate a work
order template utilizing the Details 2 tab to store the gathered
information. The fields which were mapped include WO Type Field 11_Char, WO
Type Field 12_Char to WO Type Field 17_Char.
However, when a user fills the
Hi Misi
Yes, I could set ARAPILOGGING on the current version and it generated
the log file, but as you expected, no really useful information was
provided (just the failed ARMergeEntry with no description on why it
failed).
The faulty records always fail. I can use qual to try to migrate only
Hi all,
I have defined several service request to be approved using Service Request
Approval - Level instead of Management Chain. However, on the Approval
Mappings, the mapping criteria is only Navigation Categories, SRD
Information and Requestor Information. Is there any way out-of-box to do
**
Environment:
Windows Server 2003 SP2 virtualized under VMWare ESX 3.5
Core system:
ARSystem 7.5 patch 5
Assignment Engine (7.5)
Approval Engine (7.5)
Flashboards (7.5)
Email Engine (7.5)
Applications:
Incident Management (7.6 Patch 001)
Change Management (7.6 Patch 001)
Release Management
Richard,
There is no OOB code. But you have to write a filter on the SRM:Request
form.
Thanks Regards,
Ram Rudra
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Matovu
Sent: Tuesday, July 27, 2010 5:45 PM
To: arslist@ARSLIST.ORG
Hi Ram,
Thanks for the quick response. Any links or tutorial you can point me to to
try it out?
Thanks and Regards,
Richard
On Tue, Jul 27, 2010 at 3:36 PM, Ram Rudra rambabu.ru...@gssamerica.comwrote:
**
Richard,
There is no OOB code. But you have to write a filter on the SRM:Request
Is the DB installed on this VM as well? The biggest gotcha I've come across
is make sure the MAC address gets changed on the 2nd VM. When you boot the
VM make sure you choose I copied it. This should change the MAC address
but check to make sure.
On Tue, Jul 27, 2010 at 7:27 AM, Terry Bootsma
The bottom line appears to be that the current construct of Release and
Change is not as ITIL-compliant as BMC believes it to be, so you will have
to choose whether you want to stick with ITIL or use the BMC Release
package. I have been told that no changes to the current product construct
are in
Hi Richard,
No tutorials will be available.
You can write a filter on Modify action on SRM:Request
Use the set field action to read the values from the CTM:Support Group
Write one more set field action to set the group id or other things
Use the Notify action to notify to the Group
I still hope that the Change Mgmt product manager at BMC would chime in this
discussion, in the same way that David and Doug have when questions about ARS
pop-up , to at least explain why things were done a certain wayand what is
the recommendation.
As more companies use the OOTB
**
No.. the database is on another server. We would restore the database backup to another DB name in SQL Server and point the ar.cfg to the appropriately new database.So... you have gotten this to work then in a similiar situation?Terry
On Jul 27, 2010, Alan Abrams auds...@gmail.com wrote:
** Is
I think that IIS hates being moved to a different server. If I recall you will
need to remove it and reinstall it or your mid-tier and flashboards will not
work (and of course all flex-forms). There may be some new tools for VM that
facilitates the IIS switch but I have definitely seen the
**
Software: ITSM 7.1 and 7.6 - Incident ManagementHi everyone:My second arslist post in the same day! Wow... this must be something... :-)I've done some investigation into how a person or group would generate a report ofall incidents that they have worked on for the last "N" days using the OOB
**
Thanks Tom..Our midtier is on a different server and we have considered re-installing midtier (not a big job). This is just with respect to the Application server (ARS and related software).Terry
On Jul 27, 2010, Tommy Morris tommy.mor...@radioshack.com wrote:
I think that IIS hates being
Sudeep,
That will actually not fix the issue as the fact that the notification is
being sent out from the server, in serer time zone, so moving it to a char
field will do nothing but turn the timestamp into text and preserve the time
zone, not adjust it to client zone.
From: Action Request
That would be nice, wouldn't it! I believe that there would be some areas
of disagreement between us and him. I have no problem engaging in
discussions with people with opposing points of view, because I always feel
I can learn something. If the Product Manager has the same attitude, we
would
The canned reports are a bit lacking. I usually take the OOB report and
modify it to suit me. So if you prefer Group Assignments to Incidents
to use 'Status-History.Assigned.' then extract this report from the
Reports form and modify it. You'll need Crystal Reports to modify.
Ben Cantatore
Yes, You have two fields from the HPD:Help_Desk form, You can get the
report requirement.
Status_History_Assigned_Time
Status_History_Assigned_User
Thanks Regards,
Rambabu Rudra
System Administrator
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
Axton,
Our configs are surprisingly similar..we are using the WebLogic server as
both Web and JSP at this point.we don't seem to be having issues with the
WebLogic with no Proxy in place.nor do we seem to have issues when using the
Tomcat that comes with 7.5 (5.5.28).so I suggest trying to bypass
**
Thanks for your feedback so far...The issue I see with Status History is that it represents the "last" user and time that this incident was assigned during the incident lifecycle. If this incident goes from one person to another, reporting via Status History will miss the original assignee and
Terry,
I can’t speak to how ITSM works, but to get this type of functionality in
custom apps I have worked on in the past, you basically need to have a form
that gets an entry for EVERY update to an incident, at minimum you would want
to track who made the update. Then you could run your
Its only after version 6.3 I think that the import of definitions to replace a
form preserves data. Prior to that it deletes the form and data and creates a
new form.
Joe
From: tristan.rop...@t-online.de tristan.rop...@t-online.de
To: arslist@ARSLIST.ORG
Thought so.. Glad it worked for you..
Joe
From: Rick Phillips r...@netfirst.com
To: arslist@ARSLIST.ORG
Sent: Tue, July 27, 2010 12:04:49 AM
Subject: Re: tablefield button artifacts on browser...
Thanks, Joe, yes it was a stray, single space on each one:
Hi,
It was in 6.0 that the ARImport-functionality was changed.
Prior to version 6.0 servers I used ARImport() to quickly clear all
records in a form befor importing data with RRR|Chive.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not
Unfortunately, bypassing Apache altogether is not an option as our SSO
authentication is handled through an Apache plug-in.
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary
Amey,
There is a flaw with monitoring Arserver processes from within the AR System.
If the arserver process is not running, the system is off line. The escalation
will not fire for the run process. Also you will not be able to login to the
system to check if it is green or red.
Dave
Hi,
My guess is that the caracters encoded might be the problem.
RRR|Chive leaves to the ARAPI to do the character conversion, but if the
target database does not support a specific character, you might get a
problem. I guess...
I also guess that in version 5.x of the AR System, character
Misi,
Thank you for the correction.. 6.0 it was..
Joe
From: Misi Mladoniczky m...@rrr.se
To: arslist@ARSLIST.ORG
Sent: Tue, July 27, 2010 11:31:51 AM
Subject: Re: Strange behavior in Remedy 5
Hi,
It was in 6.0 that the ARImport-functionality was changed.
The form this report is pulling data from is called
HPD:HelpDeskAssignmentLogJoin. Every time the assignment changes to a new
individual an entry is made. Use the creation date of the entry.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York
Tristan,
Your best bet would be to see if your DBA can rollback your test environment to
before you did the import. Once they do that, do an export of ALL data that
sits on any form that you are going to import. The DBA can also do a snapshot
of the app from their end, but depending on what
I think you can achieve this in SRM 7.6.
Thanks
Mahesh
On Tue, Jul 27, 2010 at 7:14 AM, Richard Matovu rich...@matrich.net wrote:
** Hi all,
I have defined several service request to be approved using Service Request
Approval - Level instead of Management Chain. However, on the Approval
Hi Sandy,
Everything that was said is valid. I just wanted to add something that was yet
to be mentioned.
As a contractor, I have had several large clients that have embarked on this
mission. The majority of them that do so are attempting to align themselves to
ITIL V3 as Remedy ITSM is
We need to copy data from one server to another
but have a few questions...such as is the migrator
robust/reliable enough to do it, and at what version
and patch level? Is there a specific procedure that we
need to follow/a particular order to have the best
chance for success? Any/all
A couple questions. OS, Database, and ARS level?
Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList)
Also . Is this a one-time copy on an ongoing thing (daily/weekly/monthly/.)?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Darrell Reading
Sent: Tuesday, July 27, 2010 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Windows 2003 server
MS Sql 2005
AR 7.5 patch 01
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Darrell Reading
Sent: Tuesday, July 27, 2010 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving/copying data from one server to another...
**
A couple
One time, but the way that things tend to go it may be biweekly from production
to development
test server.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, July 27, 2010 2:02 PM
To:
Hello,
I am trying to find out what the purpose is for field TemplateID2
(303022900) on the form HPD:IncidentInterface_Create.
Does anyone know what this field is for and what valid values would be used
for this field?
Thanks,
Andre
It's been YEARS since I did the integration from Kinetic Request to Incident
and understood every moving part, but as I recall, when creating an Incident
through that form and you want to specify an Incident Template to use, I
_think_ you must have values for BOTH TemplateID (the InstanceId,
Richard,
There are plenty of ways to do this. One of them is implementing DSO
(Distributed Server Object) server. Based on configuration, DSO can move data
from 1 server to another instantaneously. More information can be found in 6.3
documentation(DSOAdminGuide-630.pdf).
Thanks
Chintan.
---
Will that work with a 7.5 database?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chintan Shah
Sent: Tuesday, July 27, 2010 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving/copying data from one server to another...
**
Richard,
There are
All,
We are about to deploy a AR System 7.5 + ITSM 7.6 on SQL Server 2005. What is
the recommended way to handle un-fragmenting of the ARSystem Db indexes?
More Specifically:
1. Does un-fragmenting the indexes give us any performance boost or does it
cause more problems when trying to fix?
2.
Richard,
What is the purpose of copying this data? Depending on that your tools and
hence
the method would vary..
DSO is for copying data to 'follow the sun' to ensure business continuity
irrespective of the time locally in case you have global operations.
DB / system Replication is another
The server is local – about 20 feet away.
I was told that copying via an SQL database copy wouldn’t work due to mac
addresses being copied from
the old to the new database, etc. – hence it seemed like Migrator would be the
way to go….but that’s a
guess – hence asking on the list…..
From:
If you check the archives you will see lots of threads on db copying.
Personally, that would be my 1st choice for this type of replication.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Richard Copits
Sent: Tuesday, July 27, 2010 2:50 PM
To:
Joe,
I once used DSO to keep my reporting server up to date J…..so it’s not
necessarily just for follow the sun J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, July 27, 2010 1:45 PM
To: arslist@ARSLIST.ORG
Subject:
Already done….just looking for current/recent experiences….thanks anyway….
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, July 27, 2010 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving/copying data from one
Tried disabling the home brew SSO modules?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Coping a database doesnt copy the mac ID.. as long as the database is free of
any hard coded server references, it should work.
And off course the versions should match both of the ARS server and the
database..
Joe
From: Richard Copits
We do a P to V (Physical to VM) every once in a while. It’s not the kind of
thing you want to do every week, but it does create an exactly replica of the
production environment. Once the VM is up running, we have a checklist of
things to edit like ar.cfg, armonitor.cfg,
Terry,
Take a look at the “Search Work Info” form. It’s a join between Incident the
work log. Some of our people use this for reporting purposes.
Rebecca
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Tuesday, July
Everyone,
Given that this discussion has wandered around for a while and in several
different directions, I wanted to
put together a response. I chose to remove the history of the discussion since
there were several different
sets of includes with different depths and just start with a clean
Hi,
Do have a look at RRR|Chive. It can do incremental data transfers of the
forms you need (probably most forms but not all) very quickly.
https://www.rrr.se/cgi/rrrchive/rrrchive
https://www.rrr.se/cgi/rrrchive/config
https://www.rrr.se/c/doc/rrrchive/
Best Regards - Misi, RRR AB,
That is an innovative use of it :-)
Joe
From: LJ LongWing lj.longw...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tue, July 27, 2010 4:19:29 PM
Subject: Re: Moving/copying data from one server to another...
**
Joe,
I once used DSO to keep my reporting server up
We have stared using Meta-Update for transferring (and transforming) data.
You can script record updates, creates and deletes (say if the record no
longer exists in the source server). It is nice to have the ability to do
more traditional loops and if then else statements and still use the Remedy
Like Fred, I'd second DB replication too.. There may be server names that
'accidentally' gets hard-coded into the definitions.. There may also be some
server names embedded in configuration data like AIE, Help Files configuration
in the application properties form, etc..
The process for
**
Thanks Rebecca et al...I looked at this join form, but it does not have any other dates other than the incident reported date. Because it is a join form, it doesn't have an associated create date like another arslist'r suggested earlier.I can't believe this isn't OOB...Terry
On Jul 27, 2010,
What is the SRM version ? The last time I saw this defect (# SW00320171) was
on SRM 2.2 Patch 2.
Thanks
Mahesh
On Tue, Jul 27, 2010 at 6:27 AM, Richard Matovu rich...@matrich.net wrote:
**
Hi,
I created a service request which gathers information to populate a work
order template
Yes.
--- On Tue, 7/27/10, Richard Copits richard@bwc.state.oh.us wrote:
From: Richard Copits richard@bwc.state.oh.us
Subject: Re: Moving/copying data from one server to another...
To: arslist@ARSLIST.ORG
Date: Tuesday, July 27, 2010, 11:51 AM
Will that work with a 7.5
Hi Mahesh,
Yes, it is SRM 2.2 Patch 2. How do I solve this defect? Could you please
send me any links, tutorials or pointers?
Thanks and Kind Regards,
Richard
On Wed, Jul 28, 2010 at 6:19 AM, Mahesh mchand...@gmail.com wrote:
** What is the SRM version ? The last time I saw this defect (#
66 matches
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