I may be going about this all wrong...
I have a transport form that takes an email sent to Remedy and then
pushes the information to the Ticket. I have one Push action that
pushes some information to the ticket then a notify action and then
another push action. The and push action will only
We are using Oracle if that matters. I don't think it does.
My question is specifically Remedy related.
I know that when you modify an index in Remedy via the admin tool, it
drops the old index and creates a new one. Does it drop ALL of the old
indexes or JUST the one you are modifying?
I
. So much for what I know.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
I import them directly to the AST:ComputerSystem. it does the push to
the other forms all on it's own.
I make sure I set several of the hidden/background fields and it works
well.
I did about 34K assets this way!
-Original Message-
From: Action Request System discussion
My management has already made a big deal of letting me know without
telling me I am not going that education and travel were cut out of the
budget. I may just send myself!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Luling Bar-B-Q
709 E. Davis St.
Luling, Texas
(830) 875-3848
I drive there just to get their sausage! They wrap it in brown paper
and if you eat there you sit at picnic tables that are huge and very
family style.
In Houston there are so many! I would suggest Thelma's, Pizzatola's
and the
The name says it all I know... it is mean... but I didn't pick his
fake name!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dummy DontKnow
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Jamie,
If you can give us some more information about your environment and what
you are using for the automation, we can probably give you more
assistance.
an example would be
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle on a remote server
Windows 2003 4 gig on app server and 8
Is this Friday humor early?
Can you give us a little more information?
Did you break up with the server? Making up is hard to do!
Did it leave you?
Was it an old version that felt unsupported?
Claire PE.Sality.MO is killing me... no sleep in 28 hours Sanford
-Original Message-
Body field or the Rich Text Body field (do not know exact
naming, please check in the Admin tool) for your filter push fields action.
Regards,
Michiel
On Tue, Apr 22, 2008 at 8:05 PM,
Sanford, Claire [EMAIL PROTECTED] wrote:
I have a filter that takes a piece of mail that is sent
I have a filter that takes a piece of mail that is sent to the Remedy
mailbox and if it matches certain qualifications, sends the information
to my transport form. From this form, I will eventually push the data
to a ticket for updating etc.
My problem is that the text of the email is pushed to
Has anyone here archived records from the CMDB?
We have a lot of entries in the AST:ComputerSystem form that we want to
archive. Since it is a join form, how does that work?
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8
A word of caution, from personal experience, deleting any of the
existing HPD:Helpdesk indexes may cause you some performance issues.
Especially if your users use the canned reports.
Our DBA decided he was going to help us out last year and deleted the
indexes on the oracle side and built ones
running in the
background on your server.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Friday, March 14, 2008 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Command Line / Run Process Help
I am trying
I am trying to create Run Process command line for arimport. I
ultimately want this to run from an escalation in the middle of the
night.
Each time I try it I get a syntax error.
Can someone please tell me what I've got wrong??? Where I have
checkin I am using real information.
cmd
Susan like Pat Zandi can never leave us!!!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, March 06, 2008 7:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: UNSUBSCRIBE
**
Susan,
I thought
The Remedy King of Barcode and Scanning is Phil Bautista- bautista
at bullcreek.com
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen
Sent: Tuesday, February 26, 2008 12:05 PM
To:
OK folks this is getting out of hand. I understand the need to avoid
junk mail by not using your work email address... but this completely
anonymous type of solicitation is way out of line.
If you are asking a question of the list - please put something
MEANINGFUL in the subject line Hey
Some of you know this and most don't... At one point in my life I was
extremely work obsessed.
I named my dog Remey'd - He is a registered pharaoh hound, so that is
what is on his papers.
A few years later, I got him a little sister... in keeping with the
naming convention... I named and
Does anyone have any idea why some times when a Task ticket is updated,
the entry is copied to the CHG ticket's Work Log and other times it is
NOT copied to the CHG Work Log.
It doesn't happen often and there is no pattern that I can see. I have
been unable to duplicate it.
ARS 6.3 Patch 18
HD
Tim for King!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Thursday, February 07, 2008 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Company Dropping Remedy
I vote for that! It would solve my
Way back in 2001, My manager, director and I went on a site visit to an
AFB in San Antonio, to look at their Remedy installation.
I do not have their contact information and my director would like to
contact them again.
IF you are still out there in Remedy land and remember this visit.
Please
In case I am missing something... Don't you need the field ID numbers
along with the names??
!Base!: CPLS
!Company!:
AUIC:
!TaskOrder!: 2341
!ModNumber!: 12
!PurchaseOrder! #
!Classification!: Unclassified
!ServiceLevelID!: Basic
!AssetID!:
!ForeignNational!: No
-Original
Wow!
I loved the Dashboard!!!
Claire
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Thursday, January 24, 2008 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Xtreme Integration Tools (ESS)
**
I miss my old ast:asset form!!
I need to be able to take a file that contains hundreds of asset records
with the only unique identifier being the Asset ID+ field and use the
Remedy Import tool to update the asset records.
How am I going to get this done when each asset record has a Request ID
I miss my old ast:asset form!!
I need to be able to take a file that contains hundreds of asset
records with the only unique identifier being the Asset ID+ field and
use the Remedy Import tool to update the asset records.
How am I going to get this done when each asset record has a
I have to add my AOL to Rick's comments and say
ME TOO!!
Hope you find something in the Remedy Community!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent:
, November 15, 2007 1:59 PM
To: Sanford, Claire
Subject: Re: (ISS0X, 2-High)
Good Afternoon Claire,
Has this issue been resolved or is there any update on the ticket?
Customization Policy:
http://www.bmc.com/info_center_support/overview/0,,19097_4736154_9018400
0,00.html
http://www.bmc.com
Does anyone out in Remedy land have a server that can be viewed remotely
that has the ITSM 7 package installed on it?
All I want to do is look at the On-Call functionality. The manuals
don't give much information about it and it would be the main reason we
would even consider moving to ITSM 7.
@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On
Behalf Of Sanford, Claire
Sent: Monday, November 19, 2007 1:06 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 - Demo Server
Does anyone out in Remedy land have a server that can be viewed
remotely
that has the ITSM
Does anyone find it as annoying as I do that when you submit a ticket to
Support, you almost always get a request back that asks these questions?
What Remedy products are you using? Version and patch
levels?
What is your system environment, OS, DB, etc,?
When
How is this for dredging up old topics!!
I have gone through the manuals, I have gone through the crappy BMC KB
on-line and none of them are giving me any idea of how to get this done.
I have a field - MAC Address, it will be entered by the tech as
0043b34def01
I need Remedy to convert it to
, then add in the '-' symbol.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, October 25, 2007 2:50 PM
To: arslist@ARSLIST.ORG
On my old Remedy Helpdesk 4.03, when you had a chg:change window open in
search mode, and put in the Case ID and hit return, it would open a
new window with just the form you requested. This was accomplished
using a macro from what I can tell. CHG:CHG-ShowChange02
In the new Remedy Helpdesk
Oct. 8, 2007, 1:14PM
BMC's new product line, acquisition to complement business strategy
By BRAD HEM
Copyright 2007 Houston Chronicle
Houston-based BMC Software announced a new product line and acquisition
today aimed at complementing the company's strategy of making
information technology
Yeah! Thank You Dan for doing such a great job taking care of us, year
in and year out!
While I won't be at RUG (no budget money) I'll be there in spirit!
Claire
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
You may have seen this
You have to be old enough to remember Abbott and Costello, and too old
to REALLY understand computers, to fully appreciate this. For those of
us who sometimes get flustered by our computers, please read on...
If Bud Abbott and Lou Costello were alive today, their
Our Security team is in the process of setting up Courion for sign on
procurement and sign on management. They would also like it to create a
Remedy Profile for the new employee.
They just received this answer from Courion Support. Is this true?
I was just emailing with Courion support with
I sent this out once using the title Remedy Courion and decided I
needed to show it to a broader audience. Hence the Subject line change.
The question in a nutshell is... Will the Remedy API create a profile in
the SHR:People form?
---
Our Security team is in the process of setting up
Gosh... Larry in February 2006, you participated in a thread and it did
not contain any technical help or information...
Chill! We have enough stress in our jobs! Blowing off a little steam
with people who have the same issues is normal and healthy!
-Original Message-
From: Action
I finally figured out where it all is set to change the table view on
the Support Console. I can't believe it took me this long to figure
that out... it is such a newbie thing. Changing it is what is now
causing me the problem.
This is the Qualification that sets the table based on what is
Is there any way to stop this from filling up my arerror.log ???
390620 : User is currently connected from another machine (ARERR 9093)
I tried adding Suppress-warnings: 9093 to my ar.cfg file, but it still
happens.
Thanks!
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a
Susan will be there... isn't that enough??? :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of South xie
Sent: Wednesday, June 20, 2007 1:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: RUG: MidWest RUG scheduled for June 26,
Here is my fun project... Any ideas???
We have 28 different On-Call Calendars in Outlook. Rather than having
the Support Center Staff look at the calendars all day long to determine
who is on-call, our management wants me to build something in Remedy
that can look at the calendars and let the
Every time I see Pune (PUNA (long A sound) I pronounce it PewNEEE (Long
E sound) Puny!
Puny Support!
Sorry I know it isn't Friday!
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
What the heck is http://www.nabble.com/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Tuesday, June 12, 2007 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Do me a favor?How to set up an help desk
Do me a favor?How to set up an help desk
application with AR system on a new server
** They host forums.
On 6/12/07, Sanford, Claire [EMAIL PROTECTED] wrote:
**
What the heck is http://www.nabble.com/
From
Ray,
It could be because you are using a basically Anon account and maybe
people don't know who Ray T. is???
Who is Ray T? Are you on a Milk Carton somewhere?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray T.
I have an attachment field on the CHG:Change form. It is in the Support
view and in a Custom view. The attachments show up when looking at the
form in one view, but do not show up when looking at the other view.
Any ideas???
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a
Has anyone here done any integration with Remedy and Courion
Provisioning?
If so, what did you have to do on the Remedy side? The team here that
is doing is isn't doing much knowledge sharing...
Anyone have a set of their integration notes? They don't seem to know
what they are when I asked
we lost our sense of humor?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Saturday, May 12, 2007 10:24 PM
To: arslist@ARSLIST.ORG
Subject: OT: Whatever happend to the Friday humor thread..
**
I
_
Sanford, Claire
Sat, 02 Dec 2006 12:57:29 -0800
Every email that is sent to our email engine using a template (old
style) is rejected by the email engine with a SEVERE 311 error (I
can't
find anything on this in the BMC/Remedy
Have those of us that owned stock received all the disbursements we are
going to be receiving???
It has not been an easy thing to keep up with...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden
Sent:
I'm not gonna contact him either! (is it Friday yet)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Wednesday, March 14, 2007 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for [EMAIL
I'm confused. I even RTSFM several times. Maybe I missed it. Their
terminology is different.
How do I add a menu to a field in the CMDB. Is it a custom property?
Can I add a menu to a field I have already added to the CMDB?
ARS 6.3 Patch 18
HD 6.0
CMDB 1.1
Oracle 10 w/9 libraries
Oracle
Ok, so I did NOTHING. I made no changes, added no patches (I am sure
this will bite me some time down the road) and everything worked as it
was supposed to work.
The time changed on the server, the time changed in Remedy, the time was
correct on my tickets and the escalations worked as they
When a new asset is created in the CMDB using the AST:ComputerSystem
form as the entry point, the confirmation message says Request
$20020$ has been created
20020 translates into the Name field, not the Asset ID+ field
(21000).
This is a big problem. How do I change the message?
Why can't there be a form much like the Business Holiday forms that tell
Remedy when DST starts and ends?
How difficult could that be
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where
We are not using the CMDB as designed (at least for the moment).
We have a hard enough time getting our tech to update ONE asset form,
let alone several. Since we only track about 4 different classes it
won't be very difficult when we decide to go the proper route.
In the mean time, there are
the text that is in the message.
Does this look familiar to any of you!?
From: Remedy
Sent: Wed 1/31/2007 3:57 PM
To: Sanford, Claire
Subject:
Help Desk case HD001236329 has not been responded to by Claire Sanford.
Please follow up on this issue. This issue is from Claire Sanford
Michelle,
Do you have any idea what was changed on the forms? Did you have any
customizations on the forms that were changed and were your
customizations changed/obliterated?
Claire
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app
One of our directors would like to get rid of his pager. He would like
Remedy to send his pages to his cell phone. I can have it send an
email to his cell phone, but it sends all of the stuff such as email
headers to the phone. We just want the standard HD000 bas
been escalated
All I can really contribute to this conversation is that I absolutely
100% hate the CMDB. It makes adding fields to the asset records a real
PITA!
In an environment where we have all been used to being able to customize
to the needs of our organizations, this is cumbersome and clunky.
It
I have been asked by my manager to get quotes for Knowledge bases again.
It kills me! Every year we turn in numbers and every year they are one
of the first things to get knocked out.
So... Has anyone here recently received and quotes for a KB, that I can
borrow the number on?
Claire
Has anyone installed Remedy User 6.3 on a machine running VISTA?
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448
http://www.chron.com/disp/story.mpl/headline/biz/4490397.html
(this is not the entire article - click on the link for that)
Jan. 23, 2007, 11:14AM
By BRAD HEM
Copyright 2007 Houston Chronicle
TECHNOLOGY
Software maker racks up profits after the bust, but its stock price is
still short of its
You would think that since I did the install, I would know this
information... But I don't! I installed and uninstalled so many times
in the beginning I can't tell or remember.
How do I know if I have CMDB 1 or CMDB 1.1 installed?
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on
Does anyone have an easy way they did this? I've read the KB articles
and looked at the forms and there has to be an easier way to do this.
We are only using one part of the CMDB. We are not splitting everything
into the individual forms the way it is set up.
We have enough trouble getting our
Ok, I'll be the bad guy I haven't had much sleep.
Have you read the manuals? Have you attended a class?
Got the Support Website... You do have access to that don't you???
Download the Concepts Guides and READ them. Look in the index and find
ARTime and look up Fast and List Servers,
And Tracey and Scott and Gary and Dan and June Tan in Singapore and
Robert and everyone else there and helped us all year long! (I know I
just left someone out)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Burkholder,
Ok, so I have moved from my lovely bug free and VERY customized Helpdesk
4.03 to the new and very different Helpdesk 6.0
I very carefully moved my customizations over, fields Als, Filters etc.
Noticed that the ListMyGroups Open Cases and ListMyOpen Cases
buttons were not on the toolbar the way
How is this for digging back into the Archives...
How do I include the worklog in this? It does not do the date
conversion and it also doesn't include line breaks.
I am using Michelle's recommendation of putting the fields in the Text
section. I had created an ARNotification view and it still
I figured it out!
I selected the Work Log in the selection area and it falls as the last
field in the notification with all the proper formatting!
Claire
-Original Message-
From: Sanford, Claire
Sent: Thursday, December 14, 2006 12:21 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE
. If there is no default view, the first
view listed is used.
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 12/14/06, Sanford, Claire [EMAIL PROTECTED] wrote
If you do, the party is at my house! I live about 15 mins from
HomeBase!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer
Sent: Tuesday, December 12, 2006 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC
...
On Tue, December 12, 2006 10:26 am, Sanford, Claire wrote:
If you do, the party is at my house! I live about 15 mins
from
HomeBase!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
Every email that is sent to our email engine using a template (old
style) is rejected by the email engine with a SEVERE 311 error (I can't
find anything on this in the BMC/Remedy KB).
Then in the email error log form I have several entries for each email
that was received that says:
Field ID is
= People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 12/2/06, Sanford, Claire [EMAIL PROTECTED] wrote:
Every email that is sent to our email engine using a template (old
style) is rejected by the email engine with a SEVERE 311 error (I
can't
find anything on this in the BMC/Remedy KB
I'm completely stumped. I have already RTFMs 2 times and still don't
get it.
How do I and where do I go to change the list in the Status field on the
forms listed below:
BMC:BMC_ComputerSystem_
BMC:BMC_ComputerSystem
AST:ComputerSystem
I am not changing the number of items in the dropdown
What workflow populates the Application List field on the HelpDesk Home
Page?
I have done my database synch search and nothing shows up for that
field, but when someone logs in, it is populated.
Thank you in advance!
Claire
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a
Is the Sync User to People function gone???
I HATE this version! It isn't a lot different as far as the users see,
but there is so much bloat in the background!
I think I'm really happy we didn't wait and move to version 7.
Claire 15 days and counting til Go-live...
**
I just have
to say that I LOVE this subject line! It is the first time I have seen a
typo really reflect the way many of us feel during the upgrade
process!!
Migration/Uprage from 5.01.02 to 7.01 (cant connect to
Remedy with clients)
I think a new
word has been created!! Way to go -
That is my question too!!! So, I guess this is a me too
From: Action Request System discussion list(ARSList) on behalf of Rick cook
Sent: Fri 11/3/2006 8:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.0.1 release date?
**
Thanks, but that wasn't my
I charge $854.23 per hour! But it is worth it! I'm in Texas! Not the midwest
or east or west coast.
Wait... I'm not a consultant. Nevermind!
Claire - working from home today!
From: Action Request System discussion list(ARSList) on behalf of Mark VO
On page 92 of the email engine manual it talks about field order in the
notifications. Basically it says that the fields are placed in the
notification the same way they were in the older versions. X and Y etc...
On page 99, to confuse the issue even more... If no template is used for the
**
You are not alone...
Granted we switched from Express to Basic... but the support staff
shouldn't be any less smart... should they?
Gotta love management... we switched because I didn't ask for much
support Now I'm in the middle of an upgrade, need more support and it isn't
as good
mapping to my old production server and running the process
there, but it didn't work. Still no error message.
Claire
-Original Message-
From: Sanford, Claire
Sent: Wednesday, October 25, 2006 4:23 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: HD 6.0 Run Process Problem
I am trying to get my
I am trying to get my paging working on the Help Desk tickets.
Everything is set up exactly the same on the new server as it is on the
old server (still production), but it doesn't send the page.
I changed the Filter name from Checking SHRH:HPD-Page7_cmd_asgn To
Checking
Title: RE: Enhancement: Schema ID on AR Admin tool...
**
Guys...
All these ideas are great! Have you turned them into
BMC/Remedy Request For
Enhancements yet?
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC
Have a filter or active link that sets a field with $TIMESTAMP$ + 7200
(however many minutes you need translated into seconds.)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Halstead, Robert
Sent: Tuesday, October 24, 2006
Is anyone able to get documentation off the support website
I am looking specifically for the HD_ * _Definitions5-5.pdf set of
documents. I have the HD_Form_Definitions5-5.pdf, document, but I
specifically need the one for filters.
They are the output from MARS.
Thanks!
Claire
ARS 6.3
A very kind soul was able to zip up the document and send it to me!
Thank you very much! ;)
-Original Message-
From: Sanford, Claire
Sent: Tuesday, October 24, 2006 1:06 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Remedy Support Site - STILL broken - Documentation??
Is anyone able
Title: RE: Remedy Support Site - Fixed?
**
I was able to download a patch this morning!
Yippie!!
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Wednesday, October 18, 2006 9:28
AMTo:
**
Only Administrators see that! Your users will not see
it.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John
KovalcikSent: Tuesday, October 17, 2006 9:40 AMTo:
arslist@ARSLIST.ORGSubject: Extra Message Info
** Listers, Does anyone know
I can get in, but can't d/l patches! Didn't anyone do any testing
before they went live? Are we going to get a credit for the days we
can't get support to work? You know, like the cable company???
No Cable = bill credit
No Support = Bill credit
I get a lovely message telling me that if I
In the older versions of ARS, it was necessary to have a form view
called ARNotification in order to get the fields in your notifications
in the order you wanted them to be in.
Unless I missed it (possible) is it necessary in the newer versions that
use the email engine and templates?\
Thanks!
**
It let me sign on... I hate having to type out the entire email
address
But when I tried to look at existing tickets I got
this
You have reached this page due to not having an ID in the
Customer Support System.
Please contact Customer
Title: Crystal Reports
**
We have run into this before with people that load some new
software on their PC and it overwrites a .dll or something that Remedy looks for
when running CRs. Try reloading the user tool on that PC and see if that
works.
Claire
From: Action Request System
Title: Barcode scanners
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We use Symbol. Some of our teams have been testing PDAs that
have integrated scanners and theyhave also worked. The ones we have
tested have been from Dell.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer,
I have the old (very old) set of Rapid Results worksheets (HD 4) that is used
as a template for bulk loading of information into the ITSM suite.
Does anyone have the set for the ITSM 6 suite?
I am finding that bulk loading in HD 4.03 and HD 6 are VERY different. I can
create a set myself
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