Re: Time Zone for UTC

Remedy should have a timezone for GMT or "Greenwich Mean Time" that is the reference we need without all the fiddling around we have to do now. Sheesh. Please fix this BMC, you are 20 years behind everybody. On Fri, Sep 18, 2015 at 6:10 PM, Mueller, Doug wrote: > ** > >

Re: IBRSD and Multiple BEM servers

Yes, you can do this. It is simple and involves configuring multiple source hosts/ports. The harder thing is setting up assignment rules if you need them to be different between sources. That will involve customization as the default lets you use only Prod Cats for assignment. Have fun. Chuck

Re: Changing a CI Type after Creation

If you are comfortable with Import and Export then you can do this yourself. You cannot just change the CI type because the class actually maps to a join form with the attributes for that CI class. To do this right you should export the CIs in question to a CSV file, adjust the attributes to

Re: SLM 7.6 - Task Management?

I did this integration in ITSM 7.1 and the steps were the same. As I recall it worked fine and we could create SLAs and targets. The SLM qual builder is simplistic so you would need to make a new one if you added many custom fields that you wanted to track. Also, there is no Task SLM tab like

Re: Where can I find out what app licenses are assigned to each user

Hey Howard, how are you? I'm not sure how you are trying to pull the information but I can think of a couple ways. There is a form called People Permission or something similar that has a record for each permission granted to a user--those that require a license and those that don't. If you

Re: Summarizing checkbox field titles and values to one field

If you don't mind kludges if they save you time, you could build the string as you are now and then use REPLACE on the string to remove the results of any null fields. Might process quicker too. Regards, Chuck Baldi On Wed, Nov 3, 2010 at 2:40 PM, Tommy Morris tommy.mor...@radioshack.com wrote:

Re: Ticket Modify Permissions

You can give everyone the Incident Master permission. It is a kludge but was the way a previous customer decided to use to solve the same problem. With this, editing an Incident is not restricted to Support Group. Regards, Chuck Baldi On Tue, Oct 19, 2010 at 1:11 PM, Shane Buchholz

Re: Advanced Query formulas on Date field types vs. Datetime types

Since a date field contains a measurement of days, you should be able to do an advanced search with Mydate = $DATE + 7 Not in front of a system right now but I believe I've done that myself. The trick is remembering that it is a date field rather than a datetime field to know how to perform the

Re: Calculation with COLCOUONT

If you used your criteria to set a hidden field on the table to '1', then you can probably use COLSUM to get the result you are looking for. Regards, Chuck Baldi On Thu, Aug 19, 2010 at 12:20 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Mark, You aren’t going to likely like this…but use

Re: FW: CI Name* should Unique in Asset Manag

You should NOT put a unique index on the Name attribute of BaseElement unless you are REALLY SURE you want to do that and you understand all the implications. There are things that will break or become very difficult as discussed previously in this thread. You are better off handling it through

Re: SLM Qual advice

Have you tried looking at the generated workflow to see what your qual generates? It may give you an idea of how to adjust it. Regards, Chuck Baldi On Tue, Aug 3, 2010 at 2:27 PM, Ramey, Anne anne.ra...@nc.gov wrote: ** I am having trouble getting an SLM qualification to do what we need. 

Re: CI Name* should Unique in Asset Manag

The CMDB doesn't use NAME as a unique index because you can have multiple records for the same CI (with the same name) in different Data Sets. If you want to prevent a user from entering a duplicate name then you have to do it in workflow. Regards, Chuck Baldi On Mon, Aug 2, 2010 at 10:08 AM,

Re: CI Name* should Unique in Asset Manag

and it couldn't use the values we had decided to use in that field. Hope that made sense, Anne -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Monday, August 02, 2010 10:50 AM To: arslist@ARSLIST.ORG

Re: Form won't display record in WUT

Can you display the form in search mode--i.e., without showing any data? On Tue, Jun 8, 2010 at 11:19 AM, Martin, Dwayne marti...@jmu.edu wrote: ** Dear List, We have a form that hangs whenever we try to display a record, and we have to kill the WUT.  Neither the Active Link, filter, sql

Re: Migrating foundation data from a 7.0.01 ITSM 7 system to a 7.6 system ?

Hey Howard, I wouldn't try using Migrator to move Asset/CI data, but you should be able to do that with a straight ARImport if all you need to do is create new records. Or if you have the time, AIE will let you handle relationships easier--using ARImport for that is a multi-step process. Chuck

Re: Remedy Migrator 7.1 patch 009 Issue

You might try doing the migration in two steps: just the forms first, and then the data. This would let you verify the forms as Rick says before you shove in the data. If you can, I would recommend using RRRChive to move your regular forms as it handles data very well. Regards, Chuck Baldi On

Re: Data Visualization - Report Question

I'm not sure why, but we had to use an Active Link to set a customQual to do this in the past. On Tue, Apr 20, 2010 at 12:02 PM, mathew thomas tinu_m_tho...@yahoo.co.inwrote: ** Hello Remedy Users, I am trying to use the Remedy Data Visulization Field to display some Remedy Reports. When

Re: Table Loop RowSelected go to next record

You loop to the next record by processing all the workflow in your guide. Just have a loop counter keep track of your 1st, 2nd or 3rd time through and use that to select the appropriate attachment. Regards, Chuck Baldi On Mon, Apr 12, 2010 at 9:17 PM, Remedy Guy remedy2...@hotmail.com wrote:

Re: Service Request In Process encountered an event error

What version of ITSM do you have (not ARS)? There was a bug in an earlier release of 7.0.3 that was fixed in one of the patches (patch 4 I think). Other than that, this error usually means that you do not have configurations that map the Request selections to proper Incident defaults. Turn on

Re: ARERR [9260] Report location is missing

You need to have the integration with Crystal Reports server or Business Objects server setup to view reports over the web interface. The report location is one of the parameters in that configuration. This is done from the Mid-Tier configuration pages. Regards, Chuck Baldi On Mon, Mar 22, 2010

Re: Changing the process flow bar in change.

Hey Howard, how are you doing? The key form to look at is the Process Flow Structure Setup. It lets you define or modify the flow for each application. I was able to successfully add things like Pending status reasons and the like. To add selections that trigger workflow (like Next Stage) is

Re: Updating Site Address after a Push Field to Site

If you are trying to trigger ALs from an escalation, that won't work. What you need to do (or what I would do) is create a filter that duplicates the action of the OOB active links. You can then set this to fire on Modify and even check to see if the address field is empty first. Regards, Chuck

Re: Active Link Question

It comes out in the sort order defined for the form. Regards, Chuck Baldi On Mon, Mar 8, 2010 at 10:59 AM, Mayfield, Andy L. almay...@southernco.com wrote: When performing a Set Field action from an AL, I have it set to if multiple requests match - Display a List.   Is there a way to dictate

Re: Weird DST date calculation issue - RESOLVED

Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Tuesday, March 02, 2010 11:14

Re: Problem Investigation Cancelled Status Reasons

Kelly, That is a great write-up -- wish I had seen it earlier. Though it does leave out the process flow changes that you would do in 7.0x using the form Process Flow Structure Setup. If you want to use the process status flow bar to set your new status reasons, then this needs to be updated as

Re: Creating CMDB Relationships on Import

With AIE you can do the first two easily. On Wed, Feb 17, 2010 at 2:28 PM, Jase Brandon jasebran...@gmail.com wrote: ** Hello All, I have been requested to create workflow so that on import I can accomplish two things with CI's: 1) Create relationships to existing CI's on import. 2) Create

Re: 7.5 Adhoc approvals

Maybe you could save the selected list of approvers and then have a Next Approver rule that queries the appropriate field. Then the system would think that the approver was added through the process rather than ad-hoc. I have not done this myself it it is worth a try and may be easier than

Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76

Another thought...if their interface is through the AR Java plugin, can you install the AR Java plugin on another compatible box? On Thu, Feb 4, 2010 at 2:55 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Offhand question... Can you fool the client using Windows Program

Re: Row Level Permissions in ITSM 7.01

I had to do this through customization. In my case I chose to us a dynamic group because I had to control access to specific fields in an Incident. If you want to control access to the whole Incident you will need to convert the Support Group ID into an ARS group id (people permission groups

Re: using RRR|Chive to synchronize Assets

Can you explain more about what you want to do? If you only want a one-time synch, say from production to development, then RRRChive is a quick-and-dirty way to go. However if you want to maintain the synchronization of attributes over time then you really want to use something like AIE to do

Re: Work Info History not Locked?

Setting the ITSM WorkLog to default to Locked is notoriously difficult. There is OOB workflow that wants to force Locked to be No regardless of the user's choice. What we did to accomplish this is: 1. Set the default to the Locked field (z1D_Secure_Log) to Yes on HPD:Help Desk, or wherever. 2.

Re: Help with ODBC driver with ARS client 7.1 and Win 7

Make sure you are not on 64-bit Windows as the ODBC driver is 32-bit only. On Wed, Jan 20, 2010 at 4:53 PM, David Levenseller davidlevensel...@mail.und.nodak.edu wrote: ** Hello, Is anyone out there running the ARS User Client 7.1.00 with Windows 7? I was able to get it installed ok but I

Re: AL not firing

Your AL needs to fire on Display because that is when the data is available. Window Open happens before your data is loaded. Regards, Chuck Baldi On Tue, Jan 19, 2010 at 4:43 PM, Martinez, Marcelo A marc...@cpchem.comwrote: Needs help figuring out why an AL is not firing. I have an AL that

Re: CM Process Flow Bar issue

Rick, I don't know if it is a known issue but I have seen it working correctly under CM 7.0.3 p8. We don't use that part of the approval flow here but if I use it it works. Regards, Chuck Baldi On Mon, Jan 11, 2010 at 1:58 PM, Rick Cook remedyr...@gmail.com wrote: ** I have CM 7.0.3 P9, and

Re: ITSM automatic swap of fixed/floating

Misi, It has been a little while since I looked at that workflow but what you have looks correct. But wouldn't your set of viaTIL License Type = Fixed if you were going to swap the type? Looks like a useful tool. Regards, Chuck Baldi On Thu, Dec 3, 2009 at 11:55 AM, Misi Mladoniczky

Re: ARPlugin.exe growing uncontrollably

I have seen this sort of thing happen when you make code changes in production with Development Cache Mode off. Note that there are some apps which cause this to happen, the worst offender seems to be Service Level Management but I don't know if RKM does this. This problem was quite severe under

Re: Attachments in Work Info Entries Opening the Wrong File

I have not seen this specific problem but I have noticed behavior that may point you in the right direction. When the WUT opens an attachment it is first extracted to a Windows temp folder, and then run from there. There may be something peculiar with the temp folder or permissions that is

Task Flow bugs corrected

All, For anyone who is using the Task Flow engine in Change Management in more than a trivial way, you may have encountered bugs that prevent a built flow from behaving as expected. We did. After several unhelpful and time-wasting discussions with BMC support, we tracked-down and fixed a handful

Re: Task Flow bugs corrected

. Seems to me all the Task management module code needs to be reviewed and clean up. Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Charles Baldi Sent: Mon 10/26/09 11:32 AM To: arslist@ARSLIST.ORG Subject: Task Flow bugs corrected

Re: Qualifications in AR Reports - RESOLVED

or the Report Console. Note, to run it from the Report Console you need to find the record in the Report form and give it Categories (menu hierarchy). Again, we are using ITSM 7.0.3 p8 on ARS 7.1 p7 Hope this is useful to someone. Regards, Chuck Baldi On Wed, Oct 7, 2009 at 11:54 AM, Charles Baldi

Re: Mid Tier Help

We have seen this when copying files from one environment to another. To correct it we have had to reset the Mid-Tier Administrator Password (in Server Information, Connection Settings tab) then redefine the AR Server Settings in the Mid-Tier configs (even if the passwords are the same).

Re: Reported date

I think that ReportedDate has workflow that sets it based on Reported Source. I don't know if that gets called via the interface create form or not but it is a place to look. Regards, Chuck Baldi On 10/16/09, Ramey, Anne anne.ra...@its.nc.gov wrote: I'm seeing an issue where sometimes, when a

Qualifications in AR Reports

Hello all, I am trying to do is build an AR Report using the ReportCreator form and have the user run it from the Reports console (accessed from the ITSM apps) or from the ReportSelection form. I have created a report OK and specified a qualification, but whenever I run the report the

Re: Stumped - Need some fresh eyes

If NULL is a valid value then you will need to test for it explicitly. Your qualification will be undefined if your field is NULL which will result in that clause being FALSE. See the NULL value, relational Algebra section of the Workflow Objects guide. Your qualification should be more like:

Re: Stumped - Need some fresh eyes

) [mailto:arsl...@arslist.org] *On Behalf Of *Charles Baldi *Sent:* Monday, September 28, 2009 3:23 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Stumped - Need some fresh eyes ** If NULL is a valid value then you will need to test for it explicitly. Your qualification will be undefined if your field

Re: Use rrrchive to sync but not delete?

Misi, Thanks for your help on this. What I am trying to do is migrate from one production database to another. We have an existing prod server that has a broken installation. In order to install Asset Management we need to perform a re-install into a new prod. The new installed db has

Re: Copy to New - Disable or Use - Which do you Prefer?

We have occasionally blocked copy-to-new in ITSM apps when we have added many custom fields and did not have the opportunity to add those to the copying workflow. However if there is no need to block it, the we just leave it alone as it can be useful. The choice will depend on what a copy means

Re: Unable to Report From Mid Tier ARERR 9246

Do you have your Crystal Reports or Business Objects server configured properly? Did this ever work in the past? On Thu, Sep 3, 2009 at 11:42 AM, Parker, Lawrence T lawrence.par...@nmci-isf.com wrote: Hi, We see the below trying to run reports from Mid Tier. The BMC documentation and

Re: Notify - Calculate Time

I'm assuming that you are on ITSM 7.x. I'm sure that the answer will be different for 6.x or earlier. What you can do is create your own translate filter to do this. We added one to translate #TIMESTAMP# into the actual timestamp, but you could come up with your own tag, like #MODTIME#, and

Use rrrchive to sync but not delete?

Hello, Has anyone used rrrchive to synchronize one ARS database with another, but not delete records on the target database? I want to use SYNCTOTARGET to get updated records, but I don't want to delete any records on the target database. I am trying to come up with a way to migrate a full ITSM

Reactivating bypassed Tasks? (ITSM 7.x)

We have implemented a reasonably complicated flow of tasks to support various change templates in CM 7.0.3. The flow of tasks is controlled by answers to questions that are asked up front. Fairly regularly users are coming to us saying that they made a mistake with their question, can we please

Re: Reactivating bypassed Tasks? (ITSM 7.x)

(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Charles Baldi *Sent:* Tuesday, August 25, 2009 12:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Reactivating bypassed Tasks? (ITSM 7.x) ** We have implemented a reasonably complicated flow of tasks to support various change templates in CM

Re: Apt. way to delete foundation data

Raj, You can do this a couple different ways, depending on which data objects you want to reload. You CAN delete foundation data by hand but you need to watch out for dependent forms that get populated by workflow but don't cascade delete. I don't have my notes nearby from when I did this before

Re: Apt. way to delete foundation data

Hi Joe, When I have done this it was not too painful. There were not too many dependencies on delete, except for maybe Company. And loading the same info back in tends to highlight things that were not cleaned up. This was useful for us when validating the data load templates we were using.

Re: Using Escalation with form CHG:ChangeInterface_Create

Christine, A couple of thoughts for you. First, you do need a Run If qualification in the escalation. Otherwise your action (create a record) will occur for every record in the form. This will quickly generate more records that you want. What is your criteria for creating the change record? I

Re: ITSM 7.1, Incident form, dialogs, and hidden menu bar menus

Some other workflow is calling the PERFORM-ACTION-ACTIVE-LINK run process command. In the ITSM apps, this usually happens from one of several visible buttons to a common hidden button to drive workflow. There are lots of hidden buttons that are pressed this way. Regards, Chuck Baldi On Wed,

Re: Install Asset onto a working Incident/Problem/Change system?

in? Sent from Howard Richter's iPhone On Jul 29, 2009, at 2:45 PM, Charles Baldi charles.ba...@gmail.com wrote: ** An update. Apparently there were some fundamental errors during the original install of Incident that were not caught and corrected by that team. These errors were specifically

Re: Install Asset onto a working Incident/Problem/Change system?

. So, not a trivial solution but we have a plan. Thanks to those who helped. Regards, Chuck Baldi On Mon, Jul 20, 2009 at 4:43 PM, Charles Baldi charles.ba...@gmail.comwrote: This is a development system, but we are prepping for an Asset install into production, which has the identical

Re: Install Asset onto a working Incident/Problem/Change system?

that there weren't more obvious operational failures. Chuck On Wed, Jul 29, 2009 at 4:23 PM, Howard Richter hbr4...@gmail.com wrote: ** All I can say is ouch. Could it been the order that items were installed in? Sent from Howard Richter's iPhone On Jul 29, 2009, at 2:45 PM, Charles Baldi

Re: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1

Is it possible that this user does not have permissions to run active links on the form that are setting the data? Or perhaps no permissions on the field used in the qual of the first erroring AL. The first error should indicate which AL it is coming from. Look to see what field it is using in

Re: How to create a new field on SYS:Status Query Rules

This is a result of the goofy way that status (or other) values are handled in the ITSM apps. In addition to adding your entry, you also need to update the CTM:CFG-ApplicationPreferences form, and modify the attributes on the appropriate hidden status fields to also add your new search name and

Re: Install Asset onto a working Incident/Problem/Change system?

Names is not a meta data table so the AR System server should not really care about that entry if you are using the cmdbdriver to create that form. Is this a test system? If not you may just be better off trying to reinstall. Joe -- *From:* Charles Baldi

Re: Install Asset onto a working Incident/Problem/Change system?

/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Charles Baldi *Sent:* Thursday, July 16, 2009 1:12 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** To clarify, we do have CMDB

Re: Install Asset onto a working Incident/Problem/Change system?

the route to clear those entries, I would suggest that you take a backup of these entries and then delete them just in case you need to revert. Joe -- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 1:17:54 PM

Re: Install Asset onto a working Incident/Problem/Change system?

to create the form. Chuck On Mon, Jul 20, 2009 at 2:52 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** And manually importing these fails too? Joe -- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 1:43:15

Re: Install Asset onto a working Incident/Problem/Change system?

The SHR:Schema Names form already had an entry, but the arschema table does not. On Mon, Jul 20, 2009 at 4:14 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Does the arschema table have an entry for it already? Joe -- *From:* Charles Baldi charles.ba

Install Asset onto a working Incident/Problem/Change system?

Hello list, We have been asked to install Asset Management into an existing configuration that already has Incident, Problem, and Change. Our current configs are: ARS 1.7 p005 Incident/Problem/Change 7.0.03, p008 Windows 2003 server SQL Server 2005 We are opening an issue with BMC to get some

Re: Install Asset onto a working Incident/Problem/Change system?

] *On Behalf Of *Charles Baldi *Sent:* Thursday, July 16, 2009 12:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Install Asset onto a working Incident/Problem/Change system? ** Hello list, We have been asked to install Asset Management into an existing configuration that already has Incident

Re: Overview Console

To get the value of a field to show up on the Overview Console, you need to add a data record to the SHR:ARDBCFields form for each application from which you want to display the data (Incident, Change, Task, etc.) Look at the existing records as amodel. You must restart the ARServer (or at least

Display URL as hyperlink in Mid-Tier just as in Windows client

Hello all, We have put URL text into the Notes field of the Task template to reference various checklist documents that a task assignee should work with. The customer has noticed that when viewing the resultant task in the Windows client, the URL text is displayed as a hyperlink and when clicked

Re: Display URL as hyperlink in Mid-Tier just as in Windows client

at 10:22 AM, Charles Baldi cba...@ieee.org wrote: ** Hello all, We have put URL text into the Notes field of the Task template to reference various checklist documents that a task assignee should work with. The customer has noticed that when viewing the resultant task in the Windows client

Re: Display URL as hyperlink in Mid-Tier just as in Windows client

: | | --| |Charles Baldi charles.ba...@gmail.com

Re: Display URL as hyperlink in Mid-Tier just as in Windows client

System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Charles Baldi *Sent:* Monday, June 29, 2009 10:14 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Display URL as hyperlink in Mid-Tier just as in Windows client ** Thanks, I just saw the KB article myself. On Mon, Jun

Re: Using filter to parse field and create subfile records

You can use a Set Fields instead of Push Fields. Set Fields will run in Phase 1. On Fri, Jun 12, 2009 at 2:42 PM, Dwayne Martin marti...@jmu.edu wrote: Dear List, I have three forms: Main Form, Subfile Form and Info Form. On Submit, Main Form goes to Info Form to get a list of names for

Re: Designating a Manager in CTM:People

Bruce, I have not used it much but I think what you do is put the manager's name in the Manager's Name+ field of their subordinates' People records. You don't identify someone *as* a manager but you identify managers of People records. It does make identifying all the managers more tricky.

Task Flow Viewer customization

Does anyone know how to customize the information displayed in the Task Flow Viewer form? Specifically the fields which are displayed when you hover-over a task icon in the flow. There is a field that displays below status which we want to hide (because it shows confusing information). Anyone

Re: Possibly spam: Re: AR Server crashes while copying a form

Anne, This is the SLM targets/measurements/slas, etc. BRIE handles the SLM calculations. Regards, Chuck Baldi On Thu, May 14, 2009 at 11:46 AM, Ramey, Anne anne.ra...@its.nc.gov wrote: I'm getting: Thu May 14 11:23:06 2009 BRIE : Message not in catalog; Message number = 4503 ( ARAPPERR

Re: Possibly spam: Re: AR Server crashes while copying a form

only by an authorized State Official.* *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Charles Baldi *Sent:* Thursday, May 14, 2009 11:53 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Possibly spam: Re: AR Server crashes while copying

Re: Is there anyway to pass a parameter to SQL Menu?

Frederick is correct, you use the field ID in the format he states. There are OOB menus that use direct SQL that you can use as a model. One such (in Change Management 7.0.3) is SYS:MNU:ChangeTimingReason-S. Regards, Chuck Baldi On Mon, May 11, 2009 at 12:25 PM, Grooms, Frederick W

Re: Group Assignment in ITSM 7.0.3

In my experience this works fine and can simplify your assignment rules. The only trouble might arise is if you have exceptions to your general rule. You may still get the general rule firing instead of your more specific rule. Others have commented on this behavior too. Regards, Chuck Baldi

Re: Reporting client error

Also, the Windows OS needs to be 32-bit for the ODBC driver to function. Make sure they are not using 64-bit Vista or something. Regards, Chuck Baldi On Thu, Apr 30, 2009 at 12:23 PM, Lammey, Peter A. peter.a.lam...@espn.comwrote: ** It sounds like an issue with the Remedy User client and how

Re: ITSM 7 - Orphaned Tasks

A couple of approaches: 1. Create a join form that shows these Tasks, then run the escalation against that. All the head-bending work is in creating the join. 2. Do it with two escalations. The first goes through the tasks (based on Create Date so you don't scan the whole mess) and clears

Re: ITSM 7 Automatic Task Creation (TMS)

You would be better off understanding the out of box way, rather than create or own way (IMHO). You attach Task or Task Group templates by specifying them in a Change Template. You can automate the attachment of a Change Template by shoving its Instance ID into the Template ID field of

Re: Workflow on the Web (UNCLASSIFIED)

Are all the fields in question in the view that is used on the Web? Some actions will work in the WUT when the fields are not in the view but not on the web. Regards, Chuck Baldi On Sat, Apr 18, 2009 at 2:13 PM, Mahesh Chandra mchand...@gmail.com wrote: ** Have you cleared the mid-tier cache

Re: Fields referenced in ALs not in form?

If the field is a menu you won't see it in the list. Try exporting the form and searching for the field ID. Regards, Chuck Baldi On Fri, Apr 10, 2009 at 9:36 AM, Mark Lev mark@rightstarsystems.comwrote: Good Morning all. I am looking at AL CHG:CRQ:QuickSelectTemplate_100 (Form:

Re: Reports won't run in the WUT

I have seen this happen when the user does *not* have a Report Server defined in their profile. I'm not sure what triggers this, but putting a server name there as gotten rid of this error. Tools -- Options -- Advanced -- Report Server I'd like to know what your solution is, if this is not your

Re: Failed to create internal mapping from wsdl. (ARERR 7012)

Howard, If you email the wsdl file to me off-line I will take a look. This may be related to an error we were seeing here at our current customer site. Since our network is not on the Internet, we could not load a default wsdl without removing/adapting the URIs that were referencing external

Re: Service Request encountered an event error with the back-end application

Another common source for this type of error is that there is no assignment rule for the created Incident. The error text in the event that Eli points to should tell you what is going on. Regards, Chuck Baldi On Tue, Mar 24, 2009 at 3:38 PM, Eli Schilling eli.schill...@thecreek.comwrote: **

Re: Service Request encountered an event error with the back-end application

...@phaseforward.com wrote: ** Since the incident was created no info is found. The entry is there because of the error, but no event exists. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Charles Baldi *Sent

Re: Single user getting FB authentication failed ARERR 623

Could that user be logging-in to the server via IP number rather than server name? The flashboard authentication uses the user and server info from the client login. I have seen this error when user was logging-in via IP number when the FB/Midtier only knew about server names. Regards, Chuck

Re: Port issues with Netcool Gateway connecting to ARS 7.1

The Netcool Gateway has its different binaries for different versions of Remedy. The NCG readme explains which binaries to use for the specific Remedy versions. When you upgrade Remedy, you need to change the Netcool Gateway to use the proper binaries. Regards, Chuck Baldi On Thu, Mar 19, 2009

Re: Relating Tickets in ITSM

Shafqat, I have not been able to find any documentation either, but I have done some testing. The important info is which settings cause workflow to fire. Here is what I have found: Duplicate of / Original of -- These work together in a parent/child sort-of relationship. The original is

Re: Client Timeout

LJ, You could do something similar to the way the current Data Load Tool handles validation and promotion: - write a command value to a field to flag the process start - have an escalation do the work (or you can figure out how to send a CAI message to kick it off :-) - pop-up a small window

Re: Data Load Utility Timeout

I'm not sure if this is related to your problem or not, but we had Data Load jobs get stuck In Progress and had to be killed to clear. The problem turned out to be that the admin user we were running the job with (e.g., Demo) did not have the proper ITSM config/admin foundation priviliges to

Re: Version 7 Permissions Model

Michael, You should not need to go through those hoops. It sounds like the Multitenancy configuration in ITSM 7 will work for you. You create multiple companies as you say, but no need for multiple People forms. Each person record belongs to a single company (whichever), then you grant explicit

Re: Remedy Developer, Colorado Springs

Joe, Now it sounds like you are talking dog years :-) Chuck On Tue, Feb 24, 2009 at 12:39 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** In a very strict sense, it depends.. What if there was an independent consultant working on 4 different projects over those years all involving version 7

Re: How to save huge qual string in Table / Tree Property? RESOLVED

field, like to add a column, the Admin tool will barf again because it will have expanded the qual with the extra spaces again so that it exceeds the 4k limit. Saving a copy avoids having to remove all the spaces again. Thanks again, Chuck Baldi On Thu, Feb 12, 2009 at 9:22 AM, Charles Baldi

Re: How to save huge qual string in Table / Tree Property? RESOLVED

? Howard On Fri, Feb 13, 2009 at 9:45 AM, Charles Baldi charles.ba...@gmail.comwrote: ** All, I was able to update the table query in question. Here is what I did: 1. Downgraded my Admin tool to 7.1 patch 3 (thanks Conny). This allows creation of qualification strings up to 4k (4096

Re: How to save huge qual string in Table / Tree Property?

. Hope that helps. Scott Illari 908-601-8948 http://www.linkedin.com/in/scottillari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Wednesday, February 11, 2009 5:30 PM To: arslist@ARSLIST.ORG

Re: SLM Config Prefs won't pull up

Silly question...does the user you are logged-in as have the right privileges? SLM Config Manager, I think. Chuck On Thu, Feb 12, 2009 at 11:38 AM, Ramey, Anne anne.ra...@its.nc.gov wrote: ** When I pull up SLM:ConfigPreferences and do an unqualified search it says there are no results,

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