Re: Can we change char size of Organisation field across ITSM

Do NOT attempt to change the data in the field_char view manually. This will certainly cause issues. If you change the length of the Organization field in the 361 forms where it occurs, this change will be reflected automatically in the meta data. David Sanders Solution Architect Enterprise

Re: Hiding 'resize handle' character fields on midtier

This is nothing to do with your ARS version - it is a standard feature of the Firefox browser when displaying text area fields David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite    tel +44 1494 468980 mobile +44 7710 377761 email david.sand

Re: is it after hours?

working hours Something like Application-Bus-Time-Add startTime 0 1 holidayScheduleName workdayScheduleName David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web

Re: Setting the 112 field with a flow

Sounds like a bug to me too - after all, the row level access control should be enforced at the server, not through the clients Dave David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand

Re: Transferred Object Last Changed Value Set to Timestamp

for *all* forms in the Application. If you are trying to track changed objects by when they were last modified, for example to prepare a delta definitions file, this 'feature' is really troublesome. Regards David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite

Re: Filter names question - `!

LOL... and did he know the difference between `! and $! ?? David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite    tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk   web http://www.westoverconsulting.co.uk       http

Re: Filter names question - `!

LOL... and did he know the difference between `! and '$ ?? oops David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite    tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk   web http://www.westoverconsulting.co.uk

Re: Web Services for Integration

http://www.javasystemsolutions.com/jss/xmlgateway David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http

Re: Web Services for Integration

I believe ebay used home-grown Remedy apps for Case Management of fraud investigation, and similar areas. David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web

Re: Error Message No item matches filter conditions --

. and it's being triggered by an escalation David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http

Re: Using $GROUPS$ like not showing data in search menus.....can some guide me in right direction

Why not use the run process Application-Confirm-Group group_ID to test if they are a member of the group concerned? David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand

Re: Escalation trigger filters without modifying records?

$ != AR_ESCALATOR. Then in your form display your custom fields instead of the core fields. HTH David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite    tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk   web http

Re: Overlay and Applications

control. There are other platforms out there too - so if what you want is rapid and agile development tools, take a broader view of what's available in the Market, it's not just 3GLs Regards David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494

Re: Overlay and Applications

versus the Action Request System. I have several applications in my pure custom AR System that are fully normalized. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Friday, January 13, 2012 7:23 AM

Re: Why ITIL is not standardize till now?

For a list of ITIL processes and toolsets take a look at http://www.pinkelephant.com/PinkVERIFY/ And follow the 4 links at the bottom of the page... there are many more products than the four you list. The pages list which ITIL processes each vendor is verified for David Sanders Solution

Re: AUTO: Robert02 Kern is out of the office. (Rückkehr am 21.08.2011)

We've got a whole week of this to look forward to - roll on the 21st David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk

Re: AL Guide stalls on first Save but not on second

that the active link that calls the guide is set to fire on both the Submit and Modify events. HTH David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand

Re: Remedy 7.6 OOB Modify Web Service

these with your data, or delete them if not needed. These values are not generated by the published web service. HTH David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk

Re: DST and Escalations

there will always only be one occurrence per day. HTH David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http

Re: Reset NextID

Sic transit gloria mundi. :-( David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

that sets the appropriate fields to $NULL$. If these active links do not exist in the application you are using, you should put in an enhancement request. Regards David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile

Re: Escalation or Filter

to other threads to improve performance. HTH David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http

Re: Stack Exchange QA site proposal: BMC Remedy AR System

ARSList, BMCDN. why on earth would we want another one? David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http

Re: Multiple Mail box configuration on 7.1 ARSystem

This is not correct Anne. You can have multiple active outgoing mailboxes, but only one can be the default outgoing mailbox. To use the others, you need to set up workflow to set which mailbox to use for each mail sent in the Mailbox name field of the AR System Email Messages form. David

Re: Dialog View Type

Hi Enslin The way to do this is to create an active link that opens the display-only form as a dialog, then put that active link in an active link guide, and set the active link guide as an entry point. HTH David Sanders Solution Architect Enterprise Service Suite @ Work

Re: Admin tool crashing

Hi Chris Is the NAME of the server you're logging in to correct? It obviously is correct in terms of DNS (or you wouldn't be able to log in), but is it one of the names that the server knows itself by? Is it in the ar.conf/cfg as a defined IP Name? HTH David Sanders Remedy Solution Architect

Re: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles

,(new Etc. - 524k worth of this. So far, I have not seen any similar problems with the User Tool, even with embedded flash files. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761

Re: Big fan of Remedy Developer Studio?

The java heap size is already increased to the maximum that will run - and this error still occurs with large def files. Hence my question to David Easter last month about whether the next version of Dev Studio will be able to use a 64 bit JVM. David Sanders Remedy Solution Architect

Re: Big fan of Remedy Developer Studio?

Joe AFAIK, all Remedy apps can only use a 32-bit JVM currently. I have tried loading Dev Studio on a 64-bit server with loads of memory - same issue. Remedy Admin tool (also 32-bit) handles the def files with no problems. David Sanders Remedy Solution Architect Enterprise Service Suite

Re: Help with parsing

LTRIM . David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http

Re: Atrium Core Console 7.5/7.6 bug? - Client Tool VS Midtier

Hi David More interestingly, does this mean that Dev Studio, Mid-Tier and email will use a 64-bit JVM? The memory limitations on the current Developer Studio are very frustrating when trying to handle large def files. TIA David Sanders Remedy Solution Architect Enterprise Service

Re: Custom application upgrade ARS 4.3 to 7.5 on AIX

. You may need to examine all active links with Window Open firing conditions to see whether they should be changed to Window Loaded, or both conditions. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile

Re: DST Issues

or August, those times will be displayed correctly. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original

Re: Quick Links on the Home page 7.5

Hi Kevin Select the Application object in the admin tool and right-click to bring up properties. Then look on the Access Points tab - this should list all the AL Guides that have entry points. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work

Re: Quick Links on the Home page 7.5

Hi Kevin Here's the equivalent in Developer Studio. Open up Applications under the All Objects link (not the separate Applications link), then double-click the Application - it contains a section for Access Points as shown in the attached image. HTH David Sanders Remedy Solution

Re: Developer Studio error...

-- this is the value to increase You must keep the memory to a proportion (~70%) of the free memory available, so increase it by small amounts. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile

Re: Developer Studio error...

not launch - at that point you know you have increased it to a larger value than the available memory, so you need to reduce it again. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761

Re: Am I not understanding auditing?

Hi Alan Attached is an earlier posting to the arslist that gives an alternative to creating your stack of filters. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand

Re: Push Field Question

Or just push the TR.Diary value David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From

Re: fields orderer in emails notifications

Chack that you have spelled the view name correctly - ARNotification. No spaces, and the correct capitalization. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand

Re: Validating Remedy Passwords

Hi Rick I guess the API handles any encryption needed for you. Here is a simple form using a regular field to confirm the password. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710

Re: Validating Remedy Passwords

test it using YOUR password. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http

Re: Client Tool can't connect to ARServer 7.5

Hi Kali Take a look at the ar.cfg in the server install/conf directory. That should show which port the server is configured to use. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710

Re: Client Tool can't connect to ARServer 7.5

Sorry - my bad. Thought you were NOT using portmapper. The other response from Danny gives correct guidance David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand

Re: Real to Integer Comparisons

Hi Alex You could add a new integer field to your form, and add a filter with a Set Fields action to set the value of SequenceNumber to the new integer field. This field will then always contain just the whole number part of your sequencing number. HTH David Sanders Remedy Solution Architect

Re: List of Mid-Tier 7.5 shortcomings

- Limit on the size of the global fields buffer that can be accessed in MT David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http

Re: Deploying forms

the application object and set the default permissions you want, then for each field on the form you can just click the Set Defaults button. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand

Re: Windows Dialog Box for filename?

Hi Koray Here is a sample dialog form that uses OLE to get a file name and path - of course, this will only work in the User tool, not the Mid-Tier HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761

Re: Pre-fetch Configuration

for the first time (the same as if you have no prefetch configured). HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand

Re: how to catch the last modified field

/utilitiesAudit.html HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http

Re: how to catch the last modified field

Yes David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk

Re: Push Fields Filter in Table Loop

Filter phasing... You need to commit the push immediately, or they get deferred to the end when they will all use the values in your last row. Use `! naming convention HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44

Re: Mid Tier running very slow

of 1536. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System

Re: Filter qualification: verify a field value has NOT changed

, where the TR value is the same as the DB value and is non-null, this will be incorrect. Jenni says 'FieldA' = 'DB.FieldA' This will always give the expected result. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494

Re: How do you track requests for design, consulting, setup?

consulting time, or hotel bookings etc. The point with requests for consulting is that they can be subject to approvals, can be linked to cost centers, and purchase orders can be generated, and invoices posted. Thanks for your interest David Sanders Remedy Solution Architect Enterprise Service

Re: How do you track requests for design, consulting, setup?

Hi Ray In ESS, they would be Requisition requests... HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk

Re: some problem about the login page

Hi Kevin The small window that pops up is testing the browser to see that pop-ups are allowed. If pop-ups are blocked you will get an error message and the mid-tier will not work correctly. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work

Re: some problem about the login page

the cookie. Or, later in the same jsp file, look at the function initlogin() and remove the line that calls the dectectPopupBlockers() function. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email

Re: Where is the column preference widget?

Hi Mark Go to the labels tab of the table field properties and enter some text in the Preferences label. You need to do this for each View. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email

Re: Odd table field issue

Hi William Just a WAG, but have you tried right-clicking on the table header in the User Tool and choosing Reset? The table field will not show any changes if you have previously saved layout changes in the user tool. HTH David Sanders Remedy Solution Architect Enterprise Service

Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!

.but when in Rome, do like the Romanians do, I always say. What's that Rick? . get on a bus back to Bucharest?? ;) David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email

Re: Fw : Log Analyser for ARS 7.1

. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http

Re: Fw : Log Analyser for ARS 7.1

Hi Frex The first column is the actual line number in the log files. You should be able to scroll through to this line number and see the warning there. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile

Re: Table row selection

Hi Dorothy Perform a Set Fields action after the refresh and set the Table field to 1. That will select the first row. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand

Re: how to trigger a filter guide from an AL

Hi Serouche If the requirement is really to send an email every time a user accesses a record in this form (some sort of auditing??), you could try using filters set to trigger on the GET event. This will also capture if a user reports on the form data. HTH David Sanders Remedy Solution

Re: ITSM7 escalation thread whitepaper?

piece of housekeeping after applying a patch. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk

Sample application - data-driven field auditing

://www.buoyantsolutions.net http://www.buoyantsolutions.net/ under the Downloads.ARS 7.x section Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand

Re: ITSM naming convention sucks

it and we'll help you fix it. Period. We normally set up copies of client's servers including any customizations so that we can easily troubleshoot issues with them. And support costs you no more for 2000 users than it does for 20 users - fixed price. David Sanders Remedy Solution Architect

Re: 7.5 Installation Error

If this is a standalone machine, you can add a DNS suffix to its name through System Properties, Computer Name, Change button... More... button. After the name change, restart the server, then run the install script using the computer name with the DNS suffix you chose, like RAJINIKANTH.test. HTH David Sanders

Re: Moving 6X forms to a 7X Server

Hi Jase There should be no problems doing that. The problem is if you try to move defs the other way round - you cannot move from a 7 server to a 6 server. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980

Re: Help with printing an incident easily

for ITSM7 Incidents and worklog notes just as easily. It does not require per-user licensing. See http://www.ntuition.de/index.php?arsreportlink_en or http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ for further info Regards David Sanders Remedy Solution Architect

Re: Help with printing an incident easily

Hi Peter It works with 7.x and 7.1 as well. The server you are connecting to is 7.1. I haven't tested it with a 7.5 server, but I expect the worst that could happen is that I'd need a copy of the earlier dlls for the cgi application to use. Regards David Sanders Remedy Solution

Re: Remedy Deve3loper Studio 7.5???

Well, part of it is familiarity I guess, but everything seems to take 3 times as long, and 6 times the screen area. I'm running at 1920x1200 and it's just not big enough. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980

Re: Remedy Deve3loper Studio 7.5???

Yup David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System

Re: Remedy Deve3loper Studio 7.5???

account of the change. Really frustrating. So change is always painful, and there's going to be a learning curve with this tool, but I really do not see anything that's easier yet (apart from the undo feature which I guess we'll be using a lot to start with) Regards David Sanders Remedy Solution

Re: ARERR [310] Value has wrong data type for the field

Hi Frex Are you SURE that's the correct field ID ? That's a 10 digit number, and ARS fields are normally 9 digit or less HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email

Re: ARERR [310] Value has wrong data type for the field

Hi Joe I know you CAN have 10 digit numbers, but most fields are normally 9 digits as I said, unless you have manually assigned a 10 digit field ID less than 2147483647. With numbers with lots of 000 in them, it's worth checking. David Sanders Remedy Solution Architect Enterprise

Re: ARS 7.5 Installers - tales of woe - part 2

Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk/ http

ARS 7.5 Installers - tales of woe

on a windows box used to be a breeze - definitely not now. Has anyone else had more luck? Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand

Re: ARS 7.5 Installers - tales of woe

- certainly the uninstall error message is specifically java, and I think the Dev Studio error message is also Java related. Perhaps I'll roll it all back again and replace the JDK 1.6.0_06 with a JDK 1.5 version and see if that helps. Regards. Dave David Sanders Remedy Solution Architect

Re: Mysterious ancient services

as part of the base ARS server as far as I know. Also, I doubt that they were used in screen pops. If it's CRM, I'd start looking at DDE actions in the workflow. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494

Re: Mysterious ancient services

that will enable you to do screen-pops with any Remedy application. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:david.sand...@westoverconsulting.co.uk david.sand

Re: Filter sequencing

results. Finally, with filters you need to bear in mind filter phasing - the above comments only apply to actions executed in the same filter phase. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44

Re: Demote ARS 7.1 to ARS 6.3

only option is to restore an earlier version of the database if available. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http

Re: Appointment application

Hi Robert This may give you a start http://www.westoverconsulting.co.uk/utilitiesCal.html HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:[EMAIL PROTECTED

Re: Character Field Window

and SendKeys. The string for SHIFT-ALT-F7 is +%{F7} HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From

Re: Can Remedy run case insenitive?

with either all upper or all lowercase versions of the username.. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] web http

Re: Help with Push Field's value getting displayed

field to hold the value Help on form B so it can be mapped back to A2. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] web http

Re: CMDB Console

Hi Mike Open the Roles form and search for the CMDB Console User role. See what permission group is mapped to that Role for Production state - this is the permission group that you need to add your users to. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work

Re: Error when opening the server information with user tool 7.1 patch-4

Hi Saurabh Have you tried specifying the port in the ar.conf file, like ncsdev07.na.jnj.com: HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel

Re: Admin Tool 7.1.0 p002 and Web Services - JRE error - SOLVED ??

Hi Fred HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\CurrentVersion I'm currently on ARS 7.1.0 Patch 002 and am using JRE 1.6 successfully HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award

Re: Auto Assignment

Hi Sivarama This sort of business rule can be configured out-of-the in the ESS application as shown in the attached screenshot David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See

Re: Hot Backup Servers

some sql mechanism. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide   tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED]   web http

Re: Question about Status Bar info in 7.1 User client

supported one I guess, is to open each object in the admin tool and re-select the server name, then save. Note that you will have to re-enter the table-field or set field qualification before saving. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work

Re: Filter Actions - Multiple Push Field Actions

by the first push fields, and you can include this in the run-if if needed. Without the first push fields happening immediately the second filter will not be able to access the results of that push (as it will happen in a later phase). HTH David Sanders Remedy Solution Architect Enterprise Service Suite

Re: Question: How to create a custom .css file for a Vertical Nav Bar

\standard\stylesheets\ARSystem.css and you only need to change it in this one place. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980

Re: Stop SLM Emails on Dev?

David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44

Re: Stop SLM Emails on Dev?

spamming your users. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http

Re: On-Call notification/assignment config question

?? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http

Re: Workflow to delete records from AR System Email Messages

Also use the correct form name - that might help !! David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads

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