Hi,
I have a free utility called RRR|LoginConv that performs this task
automatically.
It goes through all fields in all forms and performs an merge update on
all fields with an exact match.
The input is a conversion file in with old = new login names:
miz= miml03
louise = loan02
old
Hi,
I have used this LoginConv utility by RRR.
It works perfect and is easy to use.
Best regards
Janne
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: den 29 augusti 2008 09:36
To: arslist@ARSLIST.ORG
The BMC Data Management Tool (Patch 9005) includes the ability to change a
person's name and login id.
You could run it against your system to get a count of records in the
affected forms to help confirm your analysis.
The tool uses a wizard to make the changes one at a time. I don't know how
Hi List - I wonder if anyone can help me? I have a Run Process action running
in a Filter that is trying to delete some files on the Windows 2003 server.
My syntax for this is:
Del $RP API Folder$logs/$z1D_RP_Delete_Logs_Day$/*.log
Values for these variables are
$RP API Folder$ =
Hello
I don't have a windows server to test this on, but one thing that might
work would be to break this into two separate actions:
1) set a temporary field (lets call it $zTmpField$) to:
Del $RP API Folder$logs/$z1D_RP_Delete_Logs_Day$/*.log
2) Run the process of $zTmpField$
Just a stab
I get the following error in AIE.
Error:***Field squence Error: Sequence of fields in .csv does not
match with those defined in .tbl
I found that this is caused by blank fields in the CSV.
* How do you overcome this without having to delete the column
or setting a
Hi Listers,
I am stuck with an easiest of the scenarios but just couldn't get it
through.
Here's the case:
There are two forms, A and B. A has two fields, A1 and A2. B has fields
and two Buttons. There's an AL validate on Form A which throws an
error message if A2 is NULL on form modify.
Hi Ankur
Use the Close Window Mappings on the active link that opens form B as a
dialog to map the data from a field on B to field A2. You will need to add
a Commit Changes action to the active link that closes the dialog before the
Close Window action. You may also need to add a hidden
you have to map newly created role to the application ( incident and
change ), for new permission group to work properly
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ITSM SUPPORT
Sent: 28 August 2008 06:22
To:
Try it with the /q switch.
Del $RP API Folder$logs/$z1D_RP_Delete_Logs_Day$/*.log /q
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Coleman, Gavin
Sent: 29 August 2008 11:19
To: arslist@ARSLIST.ORG
Subject: Help with Run Process -
Gavin,
You have spent to much time in Un*x land
This works
C:\Documents and Settings\testdel C:\Documents and Settings\test\test2\*.txt
This does not work...
C:\Documents and Settings\testdel C:/Documents and Settings/test/test2/*.txt
The system cannot find the path specified.
Hi Carey - thanks for the response. Yes, completely forgot about the difference
between Unix and Windows. My fault!
I've replace the forward slashes with backslashes, but I still get the same
result:
0: Process
FLTR TID: 003792 RPC ID: 003721 Queue: Fast Client-RPC:
390620
I'm wondering if maybe you have to call the shell first...since DEL is an
internal command and not an executable...I think
Try this:
cmd /c del C:\remedy\install\itspdev\api\bin\logs\Saturday\*.log
--- J.T. Shyman
-Original Message-
From: Action Request System discussion list(ARSList)
You can add the US Marine Corps to that list. We, too, are upgrading to ARS 7.1
ITSM 7.0 and have to use CAC login. We have our BMC professional services
team working on a solution. I'll have them take a look at the USAF's solution
and see if it can work for us.
Steve Michadick
Remedy Engineer
Does this also mean BMC is offering to pay the airlines to modify our flights
if we already bought non-refundable tickets?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Easter, David
Sent: Thursday, August 28, 2008 11:08 PM
To: arslist@ARSLIST.ORG
This must be a joke. I'm registered and I haven't received any
notification.
Susan
On Thu, Aug 28, 2008 at 11:08 PM, Easter, David [EMAIL PROTECTED]wrote:
** FYI -
http://www.bmc.com/userworld/miami/
Breaking News:
BMC UserWorld Miami is being rescheduled
Unwavering Commitment to a
I also got no email other than Mr. Easter's to the ARS List (which I appreciate
him doing). However, if you go to the BMC User World site, you will also see
that they display the same message that was in this email.
I hope that they can keep it the same time frame as well as in Miami, but
Just got an email from our sales rep. Rescheduled to January. No
specific dates listed yet.
Dave
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Friday, August 29, 2008 9:47 AM
To:
Fragments of information are starting to fall together now. On the
Fountainebleau web site, there was mention of portions of the hotel were
being renovated. It sounds like renovation delays have run on into
November.
Dave
From: Action Request System
user -p password -o
E:/Backups/delldevatrium/delldevatrium.log -e
E:/Backups/delldevatrium/20080829.def -F
Log Output:
Action Request System Administrator Tool.
(c) 2006 BMC Software, Inc.
Date : 08/29/08 Time : 02:00:00
Starting export of definition.
Number of Objects to be exported
: aradmin.exe -x
delldevatrium -portnum 22000 -u user -p password -o
E:/Backups/delldevatrium/delldevatrium.log -e
E:/Backups/delldevatrium/20080829.def -F Log Output: Action Request
System Administrator Tool. (c) 2006 BMC Software, Inc. Date : 08/29/08
Time : 02:00:00 Starting export
I've been testing e-mails on dev by just looking at the entries on the AR
System Email Messages form - works perfectly, and no messing around required on
config or other forms. Works perfectly
But some have said you should restart the e-mail engine if you make config
changes? From the
I have always had problems with this. Just call support and get
someone from the licensing team to help you out. They have always
been very responsive and helpful.
James
McManus Michael A SSgt HQ 754 ELSG/DOMH wrote:
Listers,
Has this feature ever worked for anyone? I've
Is there a way to find what the SQL table ID is for a Form - i.e. T234 ?
Thanks!
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Query the arschema table using LIKE. Or query the sql view for that table
and look at the sql for the view.
Drew
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Arschema contains a list of form names and schema id's
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: August 29, 2008 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Question: Table Name ?
Is there a way to find what
You can build a view form to the arschema table. That will give you a
lot of information.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From: Action Request System discussion
Thanks!
On Fri, Aug 29, 2008 at 11:28 AM, Drew Shuller [EMAIL PROTECTED] wrote:
Query the arschema table using LIKE. Or query the sql view for that table
and look at the sql for the view.
Drew
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I like the View Form idea, a lot!
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Hi,
I looked for you on Reunion.com, but you weren't there. Please connect with me
so we can keep in touch.
-Robert
Do You Know Robert?
YES - Connect with Robert, and see who's searching for you
http://www.reunion.com/showInviteRegistration.do?uid=281547754
NO - I don't know Robert
Just remember you can build view forms to any of the ARSYSTEM tables.
Just make sure you are very careful. As I said there is a lot of
information in the ARSCHEMA table like Next Request ID for each table.
If you make a change in that field guess what happens. We have been
using this for years.
I always create a view form for the arschema.
I usually create a form with two fields also. The first field I type in
a query, such as:
Select name, schemaid from arschema where name = XX
Then a button I click that executes the query, and the query is set into
the second window.
I also always
If you create a View Form for arschema one of the fields is the Form
name. You can then create a menu and attach it to the Form Name field. I
think you will understand the rest.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
Thanks everyone!!
HAPPY FRIDAY!
On Fri, Aug 29, 2008 at 11:41 AM, Nall, Roger [EMAIL PROTECTED] wrote:
Just remember you can build view forms to any of the ARSYSTEM tables.
Just make sure you are very careful. As I said there is a lot of
information in the ARSCHEMA table like Next
There was a presentation at WARUG (Washington (DC) Area Remedy User
Group) last year or the year before with someone presenting how to
extract this information. It's not pretty, but it is possible. But,
unfortunately, I cannot find the information. I'll keep digging.
Lisa
-Original
It was John D'Antonio from CACI entitled Managing ARS Escalations. It
was an encore presentation of his presentation at BMC User World in
Vancouver.
The method described showed how to gather the data from escalations that
fired at set times/days. I don't think it covered escalations that fire
Hello List,
Anybody who is working on Discovery tools please help.
Which of the discovery tools need client, and which does'nt need?
Regards,
Vyas
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Platinum
After changing one of my SRD's to include the Company and the Support Group
in the Service Request Coordinator section of the SRD, I'm still not getting
anything for a Service Coordinator in the SR itself. Did I miss a step
somewhere?
Drew
-Original Message-
From: Action Request System
password -o
C:/export.log -e C:/20080829.def -F
I got the same log as you, but my def file had content. I'm using 7.1 P3
Admin tool...so I would play around with the location of the files to see if
that's possibly where the issue is.
-Original Message-
From: Action Request System discussion
Topology doesn't require a client.
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Your time would be appreciated...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, August 29, 2008 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation Calendar
There was a presentation at
it is currently...this is what I used to try
this out for you
aradmin.exe -x server -portnum port -u user -p password -o
C:/export.log -e C:/20080829.def -F
I got the same log as you, but my def file had content. I'm using 7.1 P3
Admin tool...so I would play around with the location of the files to see
I'm annoyed as everyone else is, but I think its unfair to direct any
blame towards BMC. I suspect the hotel screwed them over and now
they'll need to scramble and come up with an alternate plan. It does
suck, I hope they manage to keep it scheduled in the same time frame.
Ben Cantatore
Remedy
Hi Listis it possible to add fields to the NTE:Notifier form? I have a
requirement where the Users wouldlike to add Cc and Bcc fields to the email
form. Can this be done? has anyone implementedsomething similar?thanks for your
help shafqat ayaz
It's not a real expectation that BMC can pull together a new site for
mid October.
In the email we received from our sales rep, they are working toward a
January date. No specific location or date was identified.
Looks like it's a good time for a betting pool on where and when.
I put $10
Configuration Discovery uses an agent (specifically the Configuration
Management agent - historically referred to as Marimba).
Foundation and Topology Discovery are agentless.
There's are also Identity Discovery and Discovery for Business Process
Management products.
Datasheets on all of the
aradmin.exe -x server -portnum port -u user -p password -o
C:/export.log -e C:/20080829.def -F
I got the same log as you, but my def file had content. I'm using 7.1 P3
Admin tool...so I would play around with the location of the files to see if
that's possibly where the issue is.
-Original Message
Hello,
When I reboot my server Windows 2003, it takes 20 minutes to startup.
When I checked the event log I found the above error
390600 : Failure during SQL operation to the database (ARERR 552)
and
Cannot open database ARSystem requested by the login. The login
failed. (SQL Server
If you look at the request in the Service Requests form, on the assignment tab
is the co-ordinator field blank? It should have the co-ordinator group that you
specified in the SRD. Also when you submitted the SR, did it create the
fulfillment records (Work orders/incident/change) or did it
Yep, it's got the group in that field. The SR does assign to that group. No
errors and the WO was created.
Drew
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Did you also get a DCOM error in your System Event log? I have at least
one ARS - SQL Server pair where a DCOM problem prevents AR Server from
starting automatically - I have to open the SQL Server Management Studio
on the AR Server and connect to the SQL Server, after which the AR
service starts
I have a question, we have Migrator license which has not been used so I
was think about installing the migrator but my question is where should
I install it? In the production server or in the test server? Any ideas?
Thanks!
Manjari R. Shrestha
Junior Programmer Analyst
We are receiving alot of new inventory.?? Are there any recommended methods of
scanning that integrate well with Remedy so that we can scan and uplate the
asset serial #, configurations into Asset Management?
___
An XP or Vista workstation with lots of RAM. It does not have to be on
the same subnet as the AR Servers, although that was very helpful with
the old 5.x Migrator.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
This sucks.
Axton
On Fri, Aug 29, 2008 at 12:37 PM, Shellman, David
[EMAIL PROTECTED] wrote:
** It's not a real expectation that BMC can pull together a new site for
mid October.
In the email we received from our sales rep, they are working toward a
January date. No specific location or
Having Migrator on one server does not make any sense to me. The idea is
to be able to Migrate objects from one server to another without using
def files. That would require a license on each server. That being said,
because you can migrate from a def file and you only had one license I
would but
Listers,
We finished our upgrade to 7.0 last night but now we're having
some workflow issues on the mid-tier. The following qualification is failing
when it should pass and now our Analysts can't create user records:
(($GROUPS$ = Analyst ) OR ($GROUPS$ = Team Chief )) AND ((
Sorry, scratch that % before 560. Everything else is the same.
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH
Sent:
Hi All,
How is an Alert message displayed? Do we need to go to Tools-- View
Alerts, to see the Alerts everytime or will there be any pop message?
Thanks.
--
Kiran Kodali
Ph: 940-231-8524
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My $0.02 on this mess, is that this year there should be no conference anymore,
since anyway ARS 7.5 and ITSM 7.5 would be released in 2009 . So the closer the
conference with the release of the latest versions of ARS and ITSM (and CMDB
and the rest), the more content there will be on the new
Shrestha, I've seen this before, and have posted to the list twice the
resolution, and it has helped other people.
Unfortunately, I do not have my archive of emails right now to pull up,
but if you search for posts from me, you'll find one that discusses
this.
It may not solve your issue, but it
Thanks, Thats all I need,
Vyas.
On Fri, Aug 29, 2008 at 11:36 AM, Easter, David [EMAIL PROTECTED]wrote:
** Configuration Discovery uses an agent (specifically the Configuration
Management agent - historically referred to as Marimba).
Foundation and Topology Discovery are agentless.
Some excellent suggestions everyone!
Thank you for your input. Now I get the task of looking through each
one and see if I have a fit into my project...
~Jim
-Original Message-
From: Peter Romain [mailto:[EMAIL PROTECTED]
Sent: Friday, August 29, 2008 2:32 AM
Subject: Re: Changing
Kiran
You can set it up on the Remedy alert options menu, to pop up or flash
the remedy alert icon
Rick
Rick Trevino | Remedy Developer | Global Outsourcing and
Infrastructure Services
Unisys | 9500 Metric Blvd Suit 100 | Austin TX 78758 | (512)
719-9683 Cell 512-791-8647
it is currently...this is what I used to try
this out for you
aradmin.exe -x server -portnum port -u user -p password -o
C:/export.log -e C:/20080829.def -F
I got the same log as you, but my def file had content. I'm using 7.1 P3
Admin tool...so I would play around with the location of the files
Opinion: Install the migrator license on the Production server. Export what
you want to migrate off of the test server to arx files which can be
imported into migrator and then compared to the production server which has
the license.
That's the way I've used it primarily.
--- J.T. Shyman
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Sounds like it works then. Were you expecting different results?
--- On Fri, 8/29/08, Drew Shuller [EMAIL PROTECTED] wrote:
From: Drew Shuller [EMAIL PROTECTED]
Subject: Re: SRM auto-assign
To: arslist@ARSLIST.ORG
Date: Friday, August 29, 2008, 5:48 PM
Yep, it's got the group in that
My head is on backwards. I get jacked up with my Boolean logic. Had a couple
Ors where there should have been ANDs.
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On
I would have to agree with that logic. Might as well push it back a few
months from January so they can release information abou the next version.
On Fri, Aug 29, 2008 at 11:44 AM, Guillaume Rheault [EMAIL PROTECTED]wrote:
**
My $0.02 on this mess, is that this year there should be no
I'm trying to get an SR auto-assigned to an individual.
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Migrator is sold with two server licenses, one for production and one
for development. You have to get additional licenses if you want to
address more than two servers.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
NOMAIL
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Misi,
I am not sure your analogy holds up for this case. I think it is more like...
You have a mortgage for your home with a bank. Then the bank goes
bankrupt. Not due to your lack of payment, but due to it's own over
lending and poor investing.
Which for the case of a mortgage is not a problem
Yes you are likely correct. Make sure that SQL Server is started before
the AR System start up call is made.
:-)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]
Verizon Business - global capability,
Or how about a totally radical change in the BUW approach...
Make it a more practical, hands on, User Group.
What if BMC (and partners) set up say... 1 ARS server per 10 attendees.
Some with ITSM's some without.. etc...
Some of the week could be spent by attendees (and/or groups of
attendees)
of what it is currently...this is what I used to
try
this out for you
aradmin.exe -x server -portnum port -u user -p password -o
C:/export.log -e C:/20080829.def -F
I got the same log as you, but my def file had content. I'm using 7.1
P3
Admin tool...so I would play around with the location
We have the aremail engine running. We can trace a specific email
through our relay, all the way to the /var/mail/incomingmailboxname.
I can watch the email engine parse the mail box, create the .lock
file, remove the .lock file. The issue is that when I look for the
email in ARS, or search for
Assuming the group you're trying to assign to has members, do those members
have the Service Request User permission group at a minimum?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Drew Shuller
Sent: Friday, August 29,
Yes, they do.
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Matt,
How about a virtual meeting. We all go to the bar of our choice and BMC
sends us wireless cards.
Then they can show us 7.5.
I just need a drink.
And all have a great long weekend.
Howard
On Fri, Aug 29, 2008 at 3:44 PM, Carey Matthew Black [EMAIL PROTECTED]wrote:
Or how about a
That is funny! I had an email today from the hotel that they upgraded my room
for the week!
From: Action Request System discussion list(ARSList) on behalf of Brian
Goralczyk
Sent: Fri 8/29/2008 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC UserWorld Miami
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